Our friendly hospitality desk assistants can help you with questions and equipment checkout. If you have an immediate need, call your hospitality desk to reach a resident advisor (RA) or community advisor (CA). Overnight, security officers staff the hospitality desks to ensure the safety of residence halls.
Peterson Heritage Center (PHC)
801-587-2000, open 24-hours daily
Marriott Honors Community (MHC)
801-587-8444, open daily 7am-11pm
Lassonde Studios
801-213-8700, open 24-hours daily
Kahlert Village
801-585-1264, open 24-hours daily
Impact & Prosperity Epicenter
801-581-4700, open 24-hours daily
Trailhead
Coming soon, open 24-hours daily
KEYS & DOOR ACCESS
Your room key and mobile UCard allow you to access your room and building and should never be shared with anyone. If you misplace one, you can borrow a loaner from your hospitality desk. Loaner keys and temporary access cards are free for 30 minutes, or can be checked out for up to seven days for a $10 fee. If you lose your key, we will change your locks and charge you a replacement fee of $125.
Trailhead residents will be fully keyless and use the Vingcard Mobile Access app by Assa Abloy for all access.
TECHNOLOGY RESOURCES
Computer Lab
Located on the ground level of Benchmark 820.
Creative Commons by Adobe
Located on the first floor of Kahlert Village.
Printing Services
Printing is available to students in the Benchmark Computer Lab, UPrint in the MHC, and RedPrint in Kahlert Village and PHC.
GETTING SET-UP
REGISTER & CONNECT YOUR DEVICES
There is Wi-Fi access in every building on campus. To determine which network your device should connect to, visit: onboard.utah.edu. For questions or issues, check it.utah.edu/help/ or contact the Campus Help Desk at 801-581-4000 x 1.
WIRED INTERNET CONNECTION
Your room also has a wired internet connection available. If you would like to utilize this, call the Help Desk at 801-581-4000 ext. 1 to activate the wall port. That’s it! You will need to provide an ethernet cable to connect to your computer. If the wall jack/plate looks broken, please fill out a maintenance request or call our office at 801-587-2002.
XFINITY ON CAMPUS (XOC)
Brought to you by Xfinity on Campus (XOC), students can opt into this service for the academic year. Sign up via Housing U in CIS.
INTERNET TIPS: BE A GOOD WIRELESS STEWARD
DO:
• Use UConnect
• Use wired connection
• Use ULink for gaming devices
• Contact Campus Help Desk for assistance connecting devices
DON’T:
• Bring personal WiFi routers and hotspots
• Use wireless printers
Connect wireless media players (AppleTV, Chromecast, etc.) as wired
RECYCLING
Recycling is available via bins, dumpsters, or chutes— depending on the community. A list of acceptable items is located near receptacles.
Please do not contaminate the recycling bins with prohibited materials like trash or glass.
CLEANING OF COMMON AREAS
To help maintain our facilities for years to come, the custodial staff will clean the common areas of suitestyle residence halls every other week. Common areas include: living rooms, kitchens, hallways, and cluster-style communal bathrooms. Staff will not enter private spaces. To allow our staff to clean these areas, please consider the following:
For kitchens, clear the countertops, island, and stove of personal items. Move all items in the refrigerator to one side.
• Clear the living room and hallways of any personal items.
Policy violations found during cleaning service will be documented and forwarded through the student accountability process.
PAYING HOUSING BILLS
All housing and dining plan charges are included with your tuition bill. This bill will be paid through the Office of the Bursar. The housing office does not accept payments. You can view your tuition bill online in CIS. All housing and dining plan charges are due when tuition is due, unless you have signed up for a payment plan. Learn more at housing.utah.edu/rates-n-housing-account
For questions about charges, contact the housing office. For questions about payments, contact the Office of the Bursar at bursar.utah.edu
POLICIES AND EXPECTATIONS
GUEST POLICY
HDP residential living areas remain locked at all times. Only students who live in a building have access to enter. A guest is any person who does not live within the building. Guests must be escorted by a resident of the building at all times and may not be left alone in the resident’s space. Students are responsible for the behavior of their guests.
OVERNIGHT GUEST POLICY
Residents may host one overnight guest at a time in their academic year room. Hosted guests staying in a space after midnight on weeknights and after 2 a.m. on weekends are defined as overnight guests. These guests must be registered via Housing U. An overnight guest must reside in the hosting resident’s contracted space for sleep and may not reside in common spaces. Overnight guests are limited to ten nights per semester and not to be more than three consecutive nights.
STUDENT ACCOUNTABILITY & POLICIES
All students are expected to abide the University of Utah and University Housing policies; and to report safety concerns and policy violations in their rooms, floors, and/ or buildings.
The student accountability system is educational in nature, and it is our mission to encourage, facilitate, and support the learning and development of all residents while creating an inclusive and safe living environment. Residents may be asked to meet with the Office of the Dean of Students staff to discuss certain situations. All accountability case communication will be sent to the student’s UMail. Students are responsible for checking their UMail and following up per the instructions outlined in the email.
More information can be found online at the Housing & Dining Program’s Resident Policies & Responsibilities page: housing.utah.edu/policies
Students are also responsible for following the University of Utah’s Policy 6-400: Student Rights and Responsibilities, which can be found at: regulations.utah.edu/academics/6-400.php
TOBACCO FREE CAMPUS
The University of Utah is a tobacco-free campus. Smoking and the use of any tobacco product (including e-cigarettes) is prohibited on all university property and in any outdoor area controlled by the university. These areas include all university residence halls and apartment buildings. This rule is applicable 24/7.
ITEMS NOT ALLOWED IN HOUSING
Some items are prohibited in residential facilities. Failure to comply can result in conduct action and possible eviction.
Some of the items not allowed include, but are not limited to, the following:
Personal router or modem
Drugs and alcohol, including but not limited to: full/ empty alcohol bottle collections, drug paraphernalia, kegs as decoration, etc.
In order to carry a firearm on campus, a person must obtain a concealed carry permit (“CCP”) from the state of Utah. Residents of HDP may keep a firearm in their room for protection and are not required to have a CCP for this purpose. Learn more at housing. utah.edu/policies under EXPLOSIVES, FIREARMS, WEAPONS & DANGEROUS CHEMICALS.
Appliances with an open coil such as hot plates, toasters (other than in an apartment kitchen), and deep fryers
Candles, incense, kerosene lamps, or any other open flame or incendiary device
Pets are not allowed in University Housing spaces— except for fish in tanks smaller than 10 gallons. Emotional support animals must be approved in advance through the Center for Disability & Access (CDA) and coordinated through University Housing.
FAMILY EDUCATIONAL RIGHTS & PRIVACY ACT (FERPA)
Housing is obligated to protect student information in accordance with FERPA. If you would like to allow individuals access to your Housing U account to pay your bill, you will need to release your FERPA rights through Housing U in CIS. FERPA only allows others access to the student’s relevant financial information. Additionally, FERPA applies to minors enrolled in the University. Once logged in, select “FERPA Consent Release Form,” check housing as an area of release, and create a pin.
Please remember to only share your PIN with people whom you would like to have access to your account. Contact the Office of the Registrar for more information: registrar@utah.edu
RESIDENTIAL SERVICES
WORK ORDERS
HDP facilities work hard to maintain all housing properties. Go to housing.utah.edu and click on “Submit a Work Order.”
If you live in Trailhead, please submit an ACC work order at mycommunity.americancampus.com
This form is for non-emergency maintenance requests. If it is an emergency, please call or visit your Hospitality Desk.
*Note that the facilities request form at CIS is NOT for housing properties, and our team does not receive those requests.
MAIL
All students who live on campus will be issued a mailing address. Once you receive your room assignment, you will be able to locate your mailing address online at housing.utah.edu/desk
PACKAGES
We hand-process packages as well as utilize a package locker system. Information on this system will be shared with you via email when you receive your mailing address. Students can mail packages to campus beginning August 7, 2026. Packages that are delivered to our mailroom will be returned to sender if sent too early. We highly encourage you to wait on any furniture or large items until after you arrive on campus and settle into your space.
*Please avoid ordering groceries or food deliveries that you are not available to accept directly from the delivery provider. Hospitality desks are unable to accept those deliveries on your behalf.
TIP: PACKAGES
We cannot share addresses with friends, parents, supporters, or family members. Please share your address as needed so that care packages or other fun items find their way to you.
MAILING ADDRESSES
LOWER CAMPUS
Kahlert Village
First and Last Name
265 South 1850 East, Unit #
Salt Lake City, UT 84112
Trailhead
First and Last Name
315 South 1850 East, Unit # Salt Lake City, UT 84112
Lassonde Studios
First and Last Name
1701 Student Life Way, Unit # Salt Lake City, UT 84112
Impact & Prosperity Epicenter
First and Last Name
1755 Student Life Way, Unit # Salt Lake City, UT 84112
Marriott Honors Community
First and Last Name
250 South Mario Capecchi Drive, Unit #
Salt Lake City, UT 84112
UPPER CAMPUS
Peterson Heritage Center
First and Last Name
151 South Connor Road, Unit #
Salt Lake City, UT 84112
YOUR RESIDENTIAL EXPERIENCE RESIDENTIAL EXPERIENCE
LIVING ON CAMPUS
Living on campus is more than a place to sleep and eat. Students living on campus can expect to meet their people, get involved, and know where to go for help. The residential experience model guides the Office of Residence Life’s (ORL) work supporting residents while living on campus.
ROOMMATE TIPS
Resident Advisors will share and help roommates complete their roommate agreement at the beginning of the fall semester. Roommate agreements set expectations for the year for things such as quiet time, guests, personal space, and more.
Tips for Getting Along with Roommates:
Complete the roommate agreement
• Be open to new experiences
• Respect one another and be clear from the start
• Address things when they’re still little
• Be mindful of your roommates’ possessions
• Lock the door and windows to protect belongings
• It’s OK to not be best friends
LEARNING LIVING ROOM
Find this space on the first floor of Kahlert Village. This space supports residents in building community, creating a sense of belonging, and connecting to campus resources.
Hours: Sunday-Thursday, 3-11 p.m.
TIP: AFTER HOURS
The Office of Residence Life has a 24/7/365 on-call system. Contact your hospitality desk to reach an ORL staff member at any time of day.
GET INVOLVED
First-year students who live on campus are highly encouraged to get involved in the Residence Hall Association (RHA), National Residence Hall Honorary (NRHH), or their Community Council. Students will gain connections, obtain professional skills, and make a difference on campus. In addition, our office spaces at Peterson Heritage Center and Kahlert Village have free resources, including printing, snacks, energy drinks, board games, and study space.
RESIDENCE HALL ASSOCIATION
RHA is the representative student government for all students living on campus at the University of Utah. Through ever-growing advocacy, engaging student involvement, leadership development, and innovative events, RHA strives to cultivate a sustainable and enriching residential experience. Our residential student government is dedicated to fostering a sense of community within our communities through monthly events and regular General Council meetings, where students’ voices about housing and dining are heard. Follow RHA on Instagram: @uofu.rha
COMMUNITY COUNCIL
Any student who lives on campus has the opportunity to build their leadership skills within RHA through joining their community’s Community Council. Community Council is an opportunity to advocate for the students who live in your hall and be a leader on campus. The positions available are President, Treasurer, Secretary, Events Representative, and Marketing Representative. Applications will open up at the start of the fall semester.
NATIONAL RESIDENCE HALL HONORARY
The Swoop Chapter of the National Residence Hall Honorary at the University of Utah enhances academic learning and the on-campus living experience through recognition, service, scholastics and leadership for the benefit of residential students and chapter members. Follow NRHH on Instagram: @uofu.nrhh
STUDENT SUPPORT STAFF
OFFICE OF RESIDENCE LIFE (ORL)
For students living on campus, there is a whole team ready and willing to jump in and help with any issue ranging from a leaky faucet to a major crisis.
While living on-campus, residents have a wide network of support that starts with their Resident Advisor (RA)
The RA lives on the floor and is the go-to resource to help students find their people, get involved on campus, and get the help they need. Resident hall staff (RAs, RDs, CAs) will be in contact with students during the move-in process.
Morena Ribeiro
Assistant Director: Trailhead, Marriott Honors Community, Gateway, Officers Circle mribeiro@housing.utah.edu
Resident Director Shoreline Ridge & Benchmark Plaza abadgett@housing.utah.edu
Jacob Terry
Resident Director Chapel Glen jterry@housing.utah.edu
Madelyne “MJ” Kemp
Resident Director Sage Point 811, 812, 813 mkemp@housing.utah.edu
Allisen Greathouse
Resident Director Sage Point 814 & 815 agreathouse@housing.utah.edu
The Office of Residence Life (ORL) also employs Community Advisors (CAs) who do nightly rounds to ensure our communities are safe and secure. To get ahold of a CA after hours, please contact your hospitality desk who will dispatch a CA to address the issue.
ORL has Resident Directors (RDs), professional staff, who live and work right alongside our students. They are a great resource for residents. Whatever you may need, ORL staff can help you find the right solution to your problem.
Yecenia Hernandez
Resident Director Officers Circle & Gateway Heights yhernandez@housing.utah.edu
To Be Announced
Resident Director Marriott Honors Community interim: Yecenia Hernandez
Hannahjoy Fears
Resident Director Trailhead East Tower hfears@housing.utah.edu
Kyra Chambers
Resident Director Trailhead West Tower kchambers@housing.utah.edu
Skylar Walder
Resident Director Kahlert
Village Honors and Health & Wellness Towers swalder@housing.utah.edu
Peter Quesi
Resident Director Kahlert
Village STEM and Community Engagement Towers pquesi@housing.utah.edu
Tim Torgerson
Resident Director Impact & Prosperity Epicenter ttorgerson@housing.utah.edu
ON-DUTY RESPONSE & SUPPORT
RESIDENTIAL INCIDENT RESPONSE & SUPPORT
Carly Selden
Assistant Director of Community Support & Administration cselden@housing.utah.edu
Mariah Robinson
Residential Community Coordinator (Upper Campus) mrobinson@housing.utah.edu
Danielle Martinez
Residential Community Coordinator (Lower Campus) dmartinez@housing.utah.edu
STUDENT LEADERSHIP PROGRAMS
John Hovell Coordinator for Student Leadership Programs jhovell@housing.utah.edu
CAMPUS SUPPORT & INTERVENTION
David Leon
Associate Director of Campus Support & Intervention dleon@housing.utah.edu
Reach out to your RA if there are roommate conflicts, to learn more about getting involved on campus, and with general transition questions.
Reach out to your RD for support resources, with building-wide questions, and housing mentorship.
Reach out to your CA for facilities issues, safety concerns, or any after hour or weekend help.
Supervising the CA team is our Residential Incident Response & Support team. This section of ORL is responsible for building iniatives on campus as well as partnering with public safety and Mental Health First Responders (MH1).
Our Student Leadership Programs Coordinator builds out student leadership opportunities and events to increase engagement on campus. These programs include Community Councils, the Resident Hall Association (RHA), and the Swoop Chapter of the National Residence Hall Honorary (NRHH).
The Office of the Dean of Students, houses the Campus Support & Intervention team. These professionals live on campus and focus on the goals of keeping the campus safe while providing outreach to the campus community.
MENTAL HEALTH SUPPORT
Mental Health First Responders (MH1) provide no cost, mobile after-hours support for students on campus. They serve students with licensed mental health crisis workers who offer follow-up services, ongoing support, and referrals to healthcare providers and mental health services. This service is available on-site in your room, walk-in at the MH1 office, or over the phone, seven days a week, from 4 p.m. to 2 a.m. MH1 staff are employed by the Huntsman Mental Health Institute (HMHI) and work in partnership with Student Affairs departments, including HDP and the University Counseling Center.
PAYING FOR HOUSING DINING ON CAMPUS
From gelato to cheeseburgers and Mexican to Brazilian food, the University of Utah has been diversifying its culinary experience over the past few years. With more than 20 food service locations across campus accepting dining plans, students, faculty, staff, and guests can find a wide range of dining options.
LOTS OF WAYS TO DINE!
• All-You-Care-to-Eat Options: Use weekly meal taps at Peterson Heritage Center & Kahlert Village Dining Halls.
• To-Go Meals: Take food on the go from the dining halls by requesting a to-go box.
• Flex Dollars: Work like a debit card on your UCard and can be used at dining locations across campus.
• Swoop Swap: Use a Tap at retail locations outside of our all-you-care-to-eat options, for a preset meal at select retail locations.
FLEX PLUS
All University of Utah Dining locations accept Flex and Flex+ dollars. Some partner locations, such as Starbucks, accept Flex+ dollars only, as they operate outside of the University Dining Services program. Additional Flex+ partner locations will be added as they become available.
Please note that only 50% of your Flex dollars per semester may be used at Flex+ locations. You can track your balances through Grubhub!
TIP: FOOD.UTAH.EDU
Visit food.utah.edu to learn more about all the dining locations on campus, including hours and menus.
24/7 & LATE-NIGHT OPTIONS
Find hot snacks 24/7 at the Just Baked self-serve machine in the Peterson Heritage Center lobby and these convenient late-night dining options:
All-You-Care-to-Eat options open until 9pm with retail options until midnight- something for everybody at just about every time!
Check all the locations on the U of U campus map, hours of operation, and menus on food.utah.edu
DINING PLAN FAQs
Who is required to have a dining plan?
• Most first-year students! Dining plans are optional for students living in apartments, pods, and end-cap communities.
What constitutes a dining plan week?
• Dining plan weeks start on Friday and end on Thursday.
When does my dining plan renew?
Dining plans automatically renew at the start of Spring semester.
If I don’t use my dining plan, can I cancel it?
Failure to use a dining plan does not cancel a student’s financial responsibility for the dining plan. Unused taps do not carry over from week to week.
DIETARY RESTRICTIONS
We offer individualized dining plans tailored to your specific needs. Before the semester begins, please fill out our Allergy & Dietary Needs form, and we will schedule a meeting with you and one of our Campus Chefs to:
• Discuss your allergies or dietary restrictions
• Review menu items and ingredients
• Identify specialty products you may need
• Address cross-contamination concerns Develop a personalized dining plan
For specific questions about dietary needs, contact David Woodruff by email at dwoodruff@housing.utah.edu
PAYING FOR HOUSING TRANSPORTATION & PARKING
CAMPUS SHUTTLES
Campus shuttles run regularly from the Peterson Heritage Center and around campus. To track the live location of all campus shuttles, view times of arrival, and find nearby stops, visit uofubus.com.
PUBLIC TRANSPORTATION
Your UCard also grants you free access to all public transportation in Salt Lake City, including TRAX, Frontrunner, and UTA bus routes. Download the Transit app to find a UTA route that works for you. For more information visit rideuta.com
URIDE
URide is a free, after-hours service for students who don’t feel comfortable walking to buildings or parking lots at night. This service is especially convenient for residents studying or working late on campus.
URide functions similarly to other rideshare programs like Uber or Lyft but only operates within university boundaries, Monday-Friday from 6 p.m. - 12:30 a.m. Students may request a ride by downloading the TransLoc app and following the prompts.
CAMPUS COURTESY ESCORT
It is our priority to provide a safe and welcoming environment to everyone on campus. Courtesy escorts are always available as a resource to students while on campus. Campus Security can escort you to your residence hall, car, or any campus building. Courtesy escorts are available 24 hours a day seven days a week by calling 801-585-COPS (2677) Visit safety.utah.edu for more info.
CAMPUS EVENTS
Students parking on the west side of Mario Capecchi Drive need to move their vehicles on University of Utah game days or for other University events. Stay tuned for updates as specific dates will be posted ahead of time.
PARKING OPTIONS
Residential parking is limited, and parking next to your building is not guaranteed. If you plan to bring a vehicle with you to campus, you should also plan to purchase a University of Utah parking permit. Commuter Services offers a variety of permit types to residential students. Explore permit types at commuterservices.utah.edu
BICYCLE PARKING
The university offers free outdoor bicycle parking within 50 feet of almost every building. Cyclists are also welcome to utilize the secure bicycle lockers located at certain buildings and parking garages. Visit map.utah.edu to find bicycle parking options near you. Bicycles locked to anything other than bicycle racks will be impounded. Visit commuterservices.utah.edu/bike-registration to register your bike.
BICYCLE STORAGE LOTTERY
Students indicate their interest in participating in the bike storage lottery process during their room reservation process.
To make this process as fair as possible, a randomized lottery process is used to select students who have requested this optional service. HDP will notify all lottery entrants of their status on July 1 via email. Students who are chosen in the lottery process will confirm their choice in the Housing U Portal and see a $112 fee for the academic year added to their student account. This charge is not refundable or pro-rated after a student accepts the bike storage offer or if a student terminates their housing agreement. Visit housing.utah.edu/optional-services to learn more about this process.
IMPORTANT: Residents of Officers Circle and Chapel Glen 804 can purchase storage in 802 Chapel Glen, which is located adjacent to these buildings.
EMERGENCY & SAFETY PROCEDURES
24/7 SECURITY & STAFF SUPPORT
All University Housing facilities are supported by staff and security 24 hours a day, seven days a week. If a student needs assistance after hours, they can work with the hospitality desk in their area or contact security personnel available overnight at the Peterson Heritage Center, Kahlert Village, Lassonde Studios, Epicenter, and Trailhead hospitality desks. Check out the “Your Residential Experience” section in this guide for more information.
CAMPUS ALERT SYSTEM
The Campus Alert System is a messaging service that alerts students to all potential weather conditions, safety threats, and other emergencies on campus. This system also provides notification to residents in case of an emergency within HDP facilities. University of Utah students are automatically signed up for this service, so do not opt out of this service.
Visit alert.utah.edu for more information.
BUILDING SECURITY
Residential living areas are locked 24 hours a day. Buildings are accessed by physical and mobile credentialed UCards. Students are only able to access their building. All students should lock their doors.
NO TAILGATING
Tailgating is when you let someone in the building without an escort. Only residents have access to enter buildings and all guests must be escorted by a resident. Letting unknown guests into our residence halls makes everyone in our community vulnerable.
TIP: UMAIL
Always check your UMail when there is an emergency or event. If you need to evacuate your room, we will let you know. HDP works closely with university police and other first responders. Learn more and find your assigned Emergency Assembly Point at emergency.utah.edu
FIRE
Leave the building (do NOT run) through the nearest exit and close the door behind you.
• Go to the evacuation location for your building.
• Check in with your RA or other staff who will be taking roll.
• HDP partners with the Fire Marshal each semester for a fire drill and educational program
POWER OUTAGE
It is important to be prepared in the case of a power outage. Keep a flashlight and fresh batteries on hand in case of an emergency. If a power outage occurs in your building:
• PHC Dining Hall will continue to serve meals (cold food) during the standard meal times when the power is out.
• DO NOT use candles.
• Unplug all electrical items in your room in order to avoid any damage in case of a power surge.
EARTHQUAKE
During:
• If indoors... stay indoors, stay away from glass, stand in a doorframe
• If outdoors... move away from buildings and utility wires
After:
• Utilize stairs, NOT elevator
• Evacuate the building immediately and report to Stillwell Field on the west side of Officers Circle. If extensive damage has been done to Stillwell Field, meet at the South side of Heritage Commons at the Outdoor Recreation building.
• Check-in with staff who will be taking roll and
• giving information.
Note: We strongly encourage you to have a 72 hour kit in case of an emergency.
University Police Non-Emergency: 801-585-2577 Call 911 in the case of emergency.
