University of Exeter Community guide 2016/17

USEFUL UNIVERSITY CONTACTS

VERY USEFUL OTHER CONTACTS

Estate Patrol: for issues connected to security on campus and to investigate noise/disturbances in private student accommodation: 01392 263999

Police Emergencies: 999

Students’ Guild Vice President Welfare and Equality: VPWelfare@exeterguild.com

Guild Advice Unit:

free and impartial information and advice on a range of issues: 01392 723520 or email studentadvice@exeter.ac.uk

Voice: completely confidential and

anonymous student-run listening and information service: 01392 724000 (8pm – 8am every night during term time) or email voicemail@exeter.ac.uk

Chaplaincy: for a directory of contact

Police non-emergencies: 101 Fire Service Emergencies: 999 Fire Service non-emergencies:

(community safety) enquiries: 01392 872288

Medical Emergencies: 999 NHS Direct: For health Advice and Information: 111

University of Exeter Student Health Centre: 01392 676606 Electricity: to find out your supplier: 0845 330 0889

Gas: to find out your supplier: 0870 608 1524

numbers for various faiths 01392 723649 www.exeter.ac.uk/as/support/chaplaincy

Water: To set up an account: 0800 169 1144

StreetWise Helpline: for highlighting

Environmental Health: if you are bothered by ongoing noise from premises that requires investigation: 01392 265147

students and is your one-stop-shop for all wellbeing support wid.exeterguild.com

request additional bins or to make recycling enquiries: 01392 265010

Exeter City Council’s Flytipping Service: for removing rubbish that you think is the result of flytipping: flytipping@exeter.gov.uk

Design by: University of Exeter, Design Studio

The Wellbeing Information Directory: was created by students, for

Exeter City Council’s Cleansing Services: for missed bin collections, to

2016ESE060

non-emergency community issues direct to the University or to schedule a meeting with your Student Community Wardens: 01392 726252

For an existing account: 0800 169 1133

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Railway line & station

Bus stops

Uni-managed residences

Bottle bank (visit: www.exeter. gov.uk/recyclingbanks for a more detailed list of bottle bank locations).

Parking ROAD

POLSLOE BRIDGE

Drinking Ban Area

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too… emates ving s u o ll h e H mo new maybe ut when house, ink abo to the experts w th e n to , s g rm New te be lots of thin hy we’ve gone y Wardens, w an s c t’ munit a re h e T th us Com e students lace. p io v w re e p n : into a wer urse, th advice uld ans d, of co ct their to colle t residents an This guide sho ct your te en u. perman me before yo om how to pro more… o fr c h – c e u s who’v estion and m your qu recycle a lot of what you can to laptop ents all stud ens are tudents’ rd ? a e W w y e S Who ar ent Communit work with the d cil to e n tu W u S o i. r n C u o U y Y e Cit y the b th n d d e n c y a e lice .W a emplo local Po g off campus gs and e th , d in il liv Gu longin students your be as give support ecurity-mark e as well t, c je s ro u ur hous p o ce y y y help you, o munit introdu cy. p m e to o e c k h s a to u e p is w an n o n ig a h b org on our te ke a

rmation will ma t the start of y fo e in W ld help u . o y ff safe ally cou ving you a tu re h s it r it u w , o e e li uid joy and y -to-fac short g ou’ll en es face ad this efully y re p o ourselv to H e r.

Exete the tim se take ur time here in o. d So plea o y e t w h as oth ou as muc to smo y it c t a re in this g mail – just e sist you ns? al area io c as t s lo t ’t e r n u u a ’t forge we c Any q s in yo If m k le .u b c an. Don a ro c r. p o te y h e n w x a @e Or one eetwise d some us at str e’ll help to fin ou live in. o to: ,w ns are g eet y e tr s rd a directly h W ic ity ate wh ommun to indic local C ywardens r u o y o unit out wh k/comm To find er.ac.u t e x .e www

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ial checklist Here’s the essent you’ve of stuff to do now home: arrived in your new

Any proble ms or ques tions? The the Studen lovely peo ts’ Guild A ple in d vice Unit ca informatio n give advi n and sup ce, port on a w housing q hole host ueries. Th of e A d vi ce Unit are al operating so now a new ‘Stu dent Media – providing tion Project an informal ’ space to d resolve dis iscuss and agreemen ts betwee student so n housem ciety mem ates, b ers or cou The office rse colleag in the Foru ues. m is open Friday, or Monday to Fridays du ring term tim See their w e at St Luke eb pages ’s. at www.e advice for xe te rguild.org more detai / ls on conta frequently cting them asked ques an d tions.

1.Meet your neighbours - pop over and say hello or invite them round for a cup of tea. Get to know them BEFORE you throw a house warming party. Friendly neighbours can watch your house while you’re away and lend a potato peeler!

2. Check your inventory - your landlord should provide you with an inventory (if they don’t, make sure you write your own) so that you can both agree on the initial contents and state of the house!

3. Read your meters - if your gas and electricity bills are quarterly you’ll need to do this asap so you don’t risk getting charged for the previous tenants fuel use. Contact your gas and electricity providers (see contacts on back page) to give them the reading and ask them to put the names of all the tenants on the bill. Check your meter even if your bills are included!

4.Take date-stamped photos of every room - especially anything that’s not in good, clean condition. This means you’ll have evidence of what the house was like when you got the keys, which could save you trouble later.

5. Do you have the correct bins? - sometimes students move into a new property with either the wrong refuse bins or no bins at all! Check what you’re entitled to by looking at the refuse section of this guide. New bins can be ordered by contacting the City Council on: 01392 265010.

In 2010 refuse collection rules changed in Exeter - make sure you have the most up to date information.

6. Something wrong? - if it’s a dodgy doorknob or a window that won’t shut properly - inform your landlord IN WRITING

and keep a copy. List exactly what’s wrong and agree a

reasonable deadline for when it should be sorted.

7. Gas Safety Certificate - your landlord is legally obliged to make sure all the appliances in the house are safe. Check you’ve got a copy of this!

Getting Involved to meet Like living in Exeter? Want ? nts ide res some of your fellow you l fee to y There’s no better wa ed in the belong than getting involv ld up bui sly community. It’ll seriou nce erie exp e your CV with invaluabl s, Plu e. lov which employers will count most of the things below can . too ard Aw towards your Exeter rd wa era xet www.exeter.ac.uk/e of these Here’s a glimpse of some opportunities...

The Guild offers support, advice, academic representation, entertainment and loads of other activities to every student attending the University. Find out more about your Sabbatical officers and explore the Students Guild at exeterguild.org. Is there a change you want to make on campus? Submit your Student Idea at www.exeterguild.org/ change/ideas

EXETER STUDENT

VOLUNTEERS

Want to volunteer? ESV runs various projects or clubs in the community that work with vulnerable people. The wide range of projects allows all students to volunteer to suit their interests and ESV provides them with support throughout their placement.

With a wide range of projects running on and off campus you can email esv-president@groups.exeterguild.com or visit Exeter Student Volunteers at www.exeterguild.org/esv to find out more.

Local Democracy

Within the Guild there are

over 200 diverse and exciting

societies that you can join: ranging from shared hobbies through

to sports. www.exeterguild.org/ Do you have an idea for a community project? From street socials to community gardening days, the StreetWise Fund offers up to £300 for projects which help address local issues or simply bring neighbours together. www.exeter.ac.uk/ streetwisefund

societies

sity During your time at univer ty to uni ort opp the e you will hav il unc Co y Cit r ete Ex the vote in il unc Co y and/or the Devon Count in e vot can elections. Plus you ropean the UK Parliament and Eu e that sur En ns. ctio ele ent Parliam rd! your student voice is hea e international (Please be aware that som to vote in the UK) able be not will ents stud

To find out more ab out registering to vote visit: www.ab outmyvote.co.uk

The University holds two free English language classes per week during term time for the families of international students. Teaching is informal and very flexible, depending on the needs and ability levels of the group. It’s a great way to improve your language skills and meet new people. For more information email sid@exeter.ac.uk

Recycling

Your green bins or boxes are usually collected on ce a fortnight.

Make sure you put rec ycling loose in the bin s and don’t contaminate it with any thing that isn’t on the list – or you could be left with the wh ole lot for another two weeks! For detailed information abo ut recycling and rubbis h visit www.exeter.gov.uk/recy cling.

TALKING RUBBISH

ove Students on the M iversity pays the

rm three the Un Every summer in Te that the waste can extra collections so Council to arrange es. Look out for normal collection tim be collected outside e. tim ve’ info closer to the ‘Students on the Mo

ys, how to get rid of on on collection da For more informati even a compost order an extra bin or large items, how to er.gov.uk/recycling bin visit: www.exet

can get personal anything else, you If you need to know 01392 265010. attention by calling

Glass and T extiles Th

The NEW b checking A inpp If yo

You can recycle: •A LL paper and card, including magazines, junk mail, envelopes and old notes • Cans, tins, foil and aerosols •A LL household plastic, including food tubs, bottles with lids, containers, packaging and bubble wrap •N O GLASS, LIQUID OR FOOD WASTE!!!

u download the iExeter App and click on the bin icon

– you can add you r address an d instantly see when yo ur bins need to go out.

The feature remembers yo ur address so you can check again at the touch of a button.

This feature w ill also tell you about b ank holiday ch an ges. www.exete r.ac.uk/stud ents/iexeter

(The stuff that can’t be recycled)

ere are over 60 glass an d textile bank sites in Exe ter. Most students fin d it simpler to recycle at the same time that th ey go shopping: al l the big sup ermarkets have recycl ing points.

Find your n earest recycl ing sites: www.recyc ledevon.org /map

When putting out the rubbish remember:

•C heck where and when your rubbish is collected either by talking to neighbours or by downloading the iExeter App and clicking on the bin icon .

•B ins or bags should only be put out after 6pm the evening before collections and before 6am on collection day. You could receive a fine if you put them out too early!

•O verfilled bins (i.e. bin lid sticking up) and extra bags won’t be collected.

•T ake your bin in after collection. Don’t leave it on the street this is against the law and can be a real pain for pedestrians.

Look after your bins because you can get charged for new ones.

Call 01392 265010 or visit www.exeter.gov.uk/recycling for advice.

ve y ha rglar ically u b f ls o mat Leve uite dra rs, but q ea n falle ast 15 y ne in l ost o e in th rage alm ll be a e wi ve crim on a tudents rt of o r s s o e e ge m thre of so g at colle efts m i t vic y th yin man stud while ity – and le… b ers oida univ y av l i s a are e

ow?

Did you knries are crimes of

es ll burgla ts themselv • 35% of a e burglar le th re e h w y ows. opportunit ors or wind nlocked do u h g u if ro th in be burgled re likely to o m s e m ti 0 • You are 1 curity. ave basic se you don’t h

u e yo ents r u cid ke s Ma any in e (see e). lic or t pag rep the po back rime to ts on he c r be tac ed t con u’ll ne ce numke an Yo feren u ma m. re re yo lai o ance c f e b sur in

• Always

lock your windows and doors!

Sounds obvious but if you don’t then you’re more likely to be burgled and your insurance won’t cover you.

“I had m y la nicked last yea ptop r-s just ope ned my omeone ground unlocke floor d and gra bedroom wind bbed it ow . It security marked wasn’t and I h loads o ad f perso n a l stuff on there – in my diss cluding er tation …”

3 rd Yea r S tu d en t

•K eep valuables out of sight, away from windows or doors and never leave them on your car seat. Don’t advertise your valuables to the local burglar!

•S ecurity-mark your valuables. Write on your name and HOME postcode with a UV pen or ask your Community Warden for a mark-up pack. Alternatively consider using a forensic marking kit such as SelectaDNA or Smartwater. Register your items for free at www.immobilise.com – so they can be traced back to you. days Over the holi n be s •D on’t keep spare keys ‘hidden’ anywhere student house ca hieves vulnerable. T en be obvious! That includes the shed and garage ft o know they’ll take as well as the disused flowerpot by the so unoccupied yo h u, put front door. valuables wit storage re them in secu to look d n ie fr a sk or a em after th .

t lly a safe city, bu Exeter is genera of e ar aw be it’s always best to d take an s er ng da ial nt pote … some precautions

The best way to stay safe at night is to stick with your friends. But if you are alone then here are a few tips: •D uring darkness you are safest in well-lit and busy areas. Avoid badly lit car parks, underground walkways and open areas.

• Cover

up expensive-looking jewellery, mobile phones, keys, cash and cards.

•G et a taxi - save some cash for the end of the night so you can be brought straight home - it’s much safer.

Please be aware that official taxis will display a green or yellow license number.

Don’t let your drink get spiked* by taking a shot of each of these safety measures: • Don’t leave your drink unattended.

•N ever accept a drink from anyone you do not completely trust if you haven’t seen it being opened/poured.

’ iking p s ‘ t nk * dri es the ac • I f you feel odd, nauseous, slightly drunk, or ed rib desc g increas wasted when you know that you shouldn’t din er of ad ol (or oth ls) feel like that, your drink could have been ca alcoh hemi c spiked. If so tell someone that you can d e nt unwa a drink. trust and get yourself immediately to a to place of safety.

• I f you find yourself in trouble the best form of defence is to get away and head towards busier areas.

• I f you are trapped bring attention to yourself For a r ange o genera and make as much noise as possible by f l welfa re advi and in shouting. forma ce tion, v Wellbe i s i t the ing Inf ormat Direct i on ory, ho sted by Studen t he ts’ Gui www.e l d : xeterg uild.co m

B S A & e s Noi-siocial behaviour)

“I ha d my and d speak ecks taken ers City C b made ouncil bec y the ause too m we uch n didn’ o neigh t consult w ise and b that t ours – I ha ith the he Co d no sound uncil coul idea ds equip ment eize Seco !”

Party* Top Tips

(Ant

any gathering likely to generate also refers to pre-drinks, after-parties or *Please note that the ‘party’ advice below tial area. Lack of planning would are NEVER a good idea in a mixed residen ngs gatheri ned’ ‘unplan or ’ ‘Ad-hoc noise. go wrong. that might be made by the University if things be factored into any disciplinary decisions

which causes or is ehaviour by a person ASB is defined as “B ss to one or more tre dis ment, alarm or likely to cause harass son”. e household as the per 1). persons not of the sam ial Responsibility Act 201 orm and Soc Act 2003 & Police Ref (Antisocial Behaviour

e a really dents living in Exeter hav t the vast majority of stu students raise of ber num The good news is tha all sm ghbours. Only a very nei ir the h wit p shi including the Police. tion positive rela rsity or other agencies, ive Un the from n ntio interve concerns that result in facts: aware of the following us it is important to be mp -ca When living off sideration con e are expected to hav arly state that students cle s tion t issues ula duc reg con ent lore tud • S , and do, exp ours. The University can and respect for neighb campus boundaries. that occur outside the turbances. campus to explore dis nd student premises offatte can rol Pat ate ance from Est • reporting noise/disturb d a surge in students nce erie exp ore organising has bef y s rsit our he Unive •T consult with your neighb to nt orta imp is It . city other properties in the ours! ing your student neighb impact on your a party/social – includ ice cautions can really but arrests and even Pol ed, est arr job, it can even a get ely ting rar get • Students harm your chances of y onl not can tion vic con CV. Having a criminal other countries. to volunteer or travel to services for impact on your ability and DJ’s offering their in promotion companies rise a d etimes require nce som erie can exp ent • Exeter has use of such equipm The . ent ipm equ nd sou . Often g /seizure of equipment house parties or lendin d to statutory conviction lea can and plaints l nci com le cou licensing from the iversity receives multip ted together. If the Un vic ngside con alo are ion ’s) act DJ ry the lina tenants (and they will take discip due to excessive noise ty per pro a from se about noi Council conviction.

Don

y – some ouse part h d o iends o g ea roup of fr We all lik s and a g k n sult ri n d o c w fe failing to t u music, a B ? ga e not to lik r receivin – what’s g fined o in e b o , s rs e hbou NOT b your neig uncil will ips m the Co o fr rty Top T g a P in r warn read ou e s a le P . much fun xt page. on the ne

n d Ye a r Stud ent

’t ta int your CV!

1. Consult your neighbours.

Don’t just ‘tell’ your neigbours you are having a party, talk with them in advance, and give good notice. If you cannot speak a with neighbours living around you, write short letter 3 4 days before. Describe when them your party will start and finish and give the number of someone to contact if they have any problems with your plans. If your neighbour has your number they are much more likely to come to you if there is a problem rather than the Police.

2. Bad vibrations.

A booming bass on your sound system really can travel further than you think.

Keep things sweet with your neighbours by moving all TVs, speakers and sound g systems away from the walls and lowerin the bass level.

3 Keep it inside.

Keep it inside and close the windows and doors. It can make all the difference.

4. Party at the weekend.

There’ll be more people free to come, fewer complaints and less sleep deprivation all round. Remember those who have to get up early for work and friends who may have essay deadlines or exams. Remember partying on a Sunday night is NOT the weekend.

5. DJ’s and Speaker Hire

In the vast majority of instances DJ’s and speaker systems are not appropriate for domestic parties and could lead to council conviction. The more neigbours that complain about excessive noise the more likely the prospect of conviction. Almost all of the University’s disciplinaries for excessive parties last year involved DJ’s or sound equipment.

6. Watch out for gatecrashers

As far as landlords are concerned, you’ve rented the house so you are the ones who’ll be held responsible if anything gets g damaged. Advertising your party by hangin signs out of windows and inviting all of Facebook increases the chances of attracting random guests who don’t care ly about you or your house and they definite won’t be around to help clear up.

7. It is not just students who make a noise!

The council can dish out Noise Abatement Notices, fines and even prosecutions to combat unruly noise from any resident!

If you are being troubled by excessive noise you can call 01392 265147 for advice.

Be Safety Savvy

1) Invest in a good bike lock – ideally a D-lock with a Sold Secure mark rating.

2) Lock your bike to something secure, even if you’re leaving it for just a couple of minutes.

t to bring Cars and parking strongly advise you no nge at Exeter and we alle ch l rea ide a res is o ng wh rki Car pa ff or students on campus for new sta ng rki pa the no in is le ilab ere Th ava a car. us parking is and hardly any off-camp ry da lking un wa bo y sy cit ea the hin within are located wit d St Luke’s campuses an m tha ea Str e Th y. vicinit es are high. ntre and parking charg distance of the city ce a car… g alternatives to havin Here are some great

All Aboard!

Cornwall, Dev on and the Jurassic Coa st are all in ea sy reach from Ex eter’s railway stations.

Whether you’re heading from campus to the You can get 1/ 3 off tickets w cathedral grounds or from the shops to ith a Young Perso n’s Railcard seashores. With fantastic cycle routes www.16-25ra ilcard.co.uk and ample cycle parking city wide, you can So get away from essa ys for the day and ex get almost anywhere in Exeter by bike! plore what th e South West ha s to offer…

It’ll save you time and money too!

On your bike

DON’T BE DIM: If you chose to cycle, please ensure you are road legal with front and rear lights.

Cycle Support

The University’s Bicycle User Group (Unicycle) hosts regular events, discounts and support to keep your cycle safe and in good shape. Monthly ‘Dr Bike’ sessions hosted on campus by a professional mechanic, offer free safety checks to all Univeristy members.

3) Keep the lock off the ground and close to the frame, it makes it more difficult to move.

4) Lock all removable parts and take valuables out of saddle bags.

5) Get your bike security marked (visit www.exeter.ac.uk/ sustainability/travel/bike for information).

Bus

Useful websites

www.exeter.ac. uk/sustainabilit y/travel – find out all you need to know ab out travelling to, from and between the Exeter campuses.

www.cyclestreet s.net – plan your routes from A to B by bi ke using their UK -w ide cycle journey plan ner system. www.stagecoach bus.com – find a timetable, plan yo ur journey or buy your tickets online for bus travel around De von and beyond. www.nationalra il.co.uk – book in advance for cheap train tic kets. Or go with fri ends and grab the grou p discount.

If you have the week’s shopping to carry, or want to avoid the rain catch one of the regular buses which run from the city centre to the Streatham and St Luke’s campuses. You can purchase a discounted Unirider season ticket online at www.buymyunirider.com or check out www.exeter.ac.uk/ sustainability/travel/buscoach for more information.

Party Letter Template Students sometimes get into trouble for not consulting properly with neighbours before a party or gathering.

We have produced a party letter template below for you to copy and use.

Before you use the template we suggest that you: 1. Consult with your neighbours face to face before you deliver the letter (the letter is really only confirming what you have agreed in advance).

2. Read the ‘party top tips’ in the parties and noise section.

3. Remember to stick to what you’ve set out in the letter. A letter is a good first step, but you could still get prosecuted if your party is too large, loud or out of control.

Dear Neigh

w but the s far away no em se it ow We kn be time to and it’ll soon year will fly by are some e use again. Her leave your ho fore… be d e who’ve fle hints from thos

1. Change your address 2-3 weeks before the move so you don’t miss out on any essential post. You could have your mail re-directed, you could also leave the next residents your new address so they could forward anything you’ve forgotten to change.

2. Unsubscribe the gas, electricity, water, phone etc, otherwise

they’ll keep charging you. Try to call them as soon as you know your moving out date and take meter readings on the day you leave.

bours,

3. Check the photos from when you moved in to ensure that everything is still in order. This includes going through the house inventory.

We live at: Having con sulted with you already, to confirm th we are writi at we will b ng e having a p arty on:

4. Too much stuff? Old pots and pans you don’t need? There are collection points in University managed accommodation at the end of the year. Alternatively, take your items to one of Exeter’s many charity shops

and it will fi

5. Good clean fun! Book a day with all your housemates to clean up before you move. Leaving it all for the last person is not what you want to do! But remember - at the end of term use your ‘Students on the Move’ stickers to make sure that you don’t get fined for putting your rubbish out after collection. Email streetwise@exeter.

nish at:

If you have any problem s, feel free to directly on: contact

Best regard

s

us

ac.uk to place an order. If you missed the last bin day or want other advice go to www.exeter.gov.uk/recycling.

6. Speak to the landlord to set up an inspection date when you are still around to inspect the house together.

7. If there are any problems involving the return of your deposit or additional charges from your landlord/agent, contact the Students’ Guild Advice Unit for info.