HR Services, Learning and development

HR Services

LEARNING AND DEVELOPMENT Training and development opportunities for all colleagues

CONTENTS Passionate about your development

2

Exeter entrepreneur

18

Personal effectiveness

26

LearnSmart 3

Other internal training

31

Mandatory and essential-to-role training

4

Contact us

33

Leadership and management development

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ACADEMIC DEVELOPMENT TEAM We work closely with the Academic Development Team who promote and enable effective practice in learning and teaching; provide opportunities for excellence in this area to be recognised, rewarded and shared; and work closely with colleagues to achieve sector-leading education experience for students and staff.

For information about the varied portfolio of courses and support they provide please visit: http://ex.ac.uk/academicdevelopmentactivities

LEARNING AND DEVELOPMENT This leaflet provides an overview of the programmes, courses and support available for all staff including:

1

Mandatory and essential-to-role training – ensures that we not only comply with regulations and the law but also that knowledge, skills and understanding of these important areas are kept up to date.

2

Leadership and management development – for academic and professional services staff at all levels. This includes short courses on key skills for people managers and longer programmes, some leading to a qualification; plus bespoke leadership programmes for specific groups of staff.

3

Exeter entrepreneur – designed to allow academics and professional staff to understand the sector and the international viewpoint; promote entrepreneurial activity; be responsive and have real and lasting impact in a rapidly changing work environment.

4

Personal effectiveness – aims to create the building blocks to sustain and develop our highly professional, globally-equipped workforce; incorporates interpersonal skills and training in: health and safety; equality and diversity; wellbeing and environment; technical, administrative and finance.

For more information on any of the above please go to the Learning and Development website, a ‘one stop shop’ for all the courses, events, development and support, plus links to other internal/external training providers.

Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

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PASSIONATE ABOUT YOUR DEVELOPMENT We are passionate about what we do. We believe that the right training and development can have a transformational effect on your professional and personal life. The people who work here have fantastic abilities. The opportunities we provide can help you develop to reach your potential, learning to recognise and build upon your strengths, learn new skills, challenge ways of thinking and working, and cultivate an appetite for lifelong learning.

It’s not just about courses, we also provide tailored, high quality learning opportunities for all colleagues, offering a range of opportunities from short workshops to longer accredited programmes; online resources and guidance; support for communities of practice and coaching and mentoring.

Here are some of the informal development opportunities already in place: Gaining Feedback: 1. To help you receive feedback as a manager/supervisor, you may be interested in our support for 360 degree reviews

2. Another way of increasing your selfawareness is through diagnostics and psychometrics We offer personal, up-to-date advice to academic and professional services staff and design bespoke sessions to provide accessible, relevant learning and development opportunities. Through a wide range of University-wide projects, bespoke individual and group support, formal courses and development workshops, we collaborate with other University professional and academic services and with relevant national organisations.

2 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

LearnSmart Your learning, your way

It may be that you are looking for some advice, tips or techniques rather than a course. Staff now have a fantastic online toolkit called LearnSmart which provides 24/7 learning.

It is easy to use with concise resources, reflecting the latest thinking. Wherever you work, as long as you have access to ‘single sign-on,’ LearnSmart will help you develop new skills; prepare for a PDR; analyse your strengths; run a team event; and reflect on your continuing professional development. If you are looking for something on handling information and data, collaborative working or developing strategy, you will find a variety of resources online and available for download. www.exeter.ac.uk/staff/development (click the LearnSmart tab)

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MANDATORY AND ESSENTIAL-TOROLE TRAINING

4 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

A number of online and face-to-face training courses have been created to ensure that we not only comply with regulations and the law, but also ensure that your knowledge, skills and understanding of these important areas are kept up to date. Some of these courses are ‘mandatory’ for all staff or ‘essential’ to a specific role or group.

All staff must undertake some mandatory training when they join and some must be completed within a certain time frame or before you can compete your probationary period. The essential courses must be completed before you can carry out some of the aspects of your role. Your manager is responsible for ensuring you have completed them.

All our mandatory and essential-to-role online training is available on our LearnUpon system. Please make sure you read the pre-login information on our website before undertaking this online training – www.exeter.ac.uk/staff/development/ mandatory/prelogininfo

Introduction to the University About this event: If you have recently joined the University, you will be invited via email to the Introduction to the University of Exeter event for all new staff. This is mandatory to attend within your first three months. This event provides an overview of the University, its mission, vision and values, strategic direction, history, governance structure, and key aspects you need to know about working here. You will hear talks from members of the Vice-Chancellor’s Executive Group (VCEG) and the Students’ Guild, and have a chance to network over refreshments after the event.

Your required training will vary depending on your grade and job role. There is an up-todate list of what training is required for which staff on our website: www.exeter.ac.uk/staff/ development (mandatory training).

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LEADERSHIP AND MANAGEMENT DEVELOPMENT Management know-how – Courses delivering key knowledge and skills for people managers Qualification programmes – Institute of Leadership and Management programmes: Levels 2, 3 and 5

Exeter entrepreneur – to equip colleagues to have real and lasting impact in a rapidly changing work environment

Leadership and management development

Bespoke programmes – eg, Heads of Discipline Leadership Development Programme; Aurora

Non-qualification programmes – eg, Aspiring Manager Programme; Effective Supervisor Programme; SWIMM

Further support – 360 degree appraisal; Psychometrics and Diagnostic tools; Coaching

6 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

Leadership and management development is aimed at academic and professional staff at all levels. The portfolio includes: short courses on key skills for people managers; longer programmes, some of which lead to a qualification; plus bespoke leadership programmes for specific groups of staff.

You can choose from: 1. Management know-how – if you manage people, these short courses will equip you with the fundamental knowledge and skills required. See page 8.

2. Exeter entrepreneur – to equip colleagues to have real and lasting impact in a rapidly changing work environment. These courses are covered on page 18.

3. Mandatory/essential-to-role courses – online courses which we require managers to complete, see page 4.

4. Bespoke programmes – to support specific groups and teams. See page 16.

5. Programmes with qualifications – for managers and supervisors who want to explore subjects in greater detail, undertake independent study outside of the classroom and gain a qualification. We offer a range of programmes leading to Institute of Leadership and Management (ILM) qualifications. See page 14.

6. Programmes without qualifications – to help develop knowledge and skills through a series of topical workshops and learning activities without undertaking any assessments. See page 15.

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MANAGEMENT KNOW-HOW NEW

NEW

Selection, interviewing and unconscious bias

Induction for people managers

About this course: Making sound decisions about the appointment of new employees is absolutely critical to the success of the University and involves considering how best to assess applicants; creating a level playing field and understanding your responsibilities relating to employment law and best practice.

About this course: Whether you lead a small or large team of academic or professional staff, the role can be challenging, yet extremely rewarding. This session is designed to set you on the right track with a clear understanding of the University’s expectations of you as a manager. It is designed to help you during your first 100 days as a manager and signpost you to support and information.

This course will help you structure interviews, ask critical questions and present the organisation in the best possible light. It will ensure that you have a legally-compliant selection process and ultimately give you confidence and reassurance that you’ve recruited the person who is the best match for the role.

Who is it for?

For academic and professional services staff who chair recruitment panels and who have already undertaken the role or will do so in the near future.

Who is it for?

For academic and professional staff who are managing people for the first time, may be new to the University or would like a refresher on responsibilities in this area.

Course details: 2.5 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Course details: 4 hours, external trainer.

Book your place – www.exeter.ac.uk/ staff/development/leadership/selection

8 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

NEW

Developing your team

About this course: As a manager, you are the vital link between your most valuable resource – people – and the University’s goals and objectives. How you help your staff to develop and use their learning will affect how successful you and the organisation are in achieving your goals. With your own day-to-day tasks and challenges, it is easy for staff development to slip to the bottom of the list. However, if your staff are continually learning and developing you will reap the rewards with a team that gains confidence, performs better, and is more engaged in what is happening in the team and the organisation.

There is some really helpful information and guidance on our webpages for managers, supervisors and team leaders. www.exeter.ac.uk/ staff/employment/managers

Who is it for?

Anyone in professional services who manages other people and would like to deploy these skills with their staff. In addition to this course for managers, we run a ‘Taking control of your career’ course for professional services staff who are not in a managing/supervisory role, see page 28.

Course details: 3 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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Managing wellbeing and building resilience

Health, safety and environment for managers

About this course: You will explore your leadership style and consider management behaviours that are effective in the prevention and reduction of work-related stress. You will also have the opportunity to focus on your personal resilience, learn how this benefits you and the University and develop wellbeing and resilience strategies and techniques which can be shared with your team.

About this course: This workshop introduces the legal framework for safety, health and the environment; showing you how to develop assurance systems in your areas of responsibility and how to maintain management in your area.

Who is it for?

For academic and professional staff with line-management responsibilities or responsibility for staff welfare.

Course details: 1 day, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Who is it for?

Managers with responsibility for the health, safety and environmental management of staff or a service.

Course details: 1 day, internal trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Cracking course that brings these subjects to life.”

Feedback from past participants:

“Enoyable course that was professionally, empathetically and engagingly delivered.”

“It made me think a lot about how I have managed staff in the past and also my own resilience.”

10 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

PDR TRAINING FOR REVIEWERS

LearnSmart Your learning, your way

A great PDR has nothing to do with the forms and all to do with the quality of the conversation. These workshops will not cover the forms and process, which we will ask you to acquaint yourself with before the workshop, but will explore the purpose of the PDR process and promotes a coaching style of review. These courses are mandatory for all staff who will conduct PDRs and is most effective if completed a few months before PDRs are planned.

We run three variations of this course for different staff groups:

1. PDR training for reviewers (Professional Services) www.exeter.ac.uk/staff/development

2. PDR reviewer and mentoring skills training for Academic Leads www.exeter.ac.uk/staff/development

3. PDR training for reviewers of research staff www.exeter.ac.uk/staff/development

Course details: 3 hours, internal trainers.

Feedback from past participants:

“A really professionally conducted training course, from an experienced trainer – very impressive.”

“Really opened up my view about how to use the PDR positively. Right length of time and relevant.”

“It was useful, even as an experienced reviewer, to be reminded of expectations in my role – it’s easy to get a bit too comfortable and assume you know everything.”

There is some really helpful information and guidance on our webpages for managers, supervisors and team leaders to help you assist your colleagues with their wellbeing and resilience.

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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MANAGING PERFORMANCE Performance management is not just about supporting staff who need help to improve their performance, it is also about motivating talented colleagues to achieve their full potential and supporting those who want to progress but are unsure how.

We have two short courses covering different aspects of performance management:

Managing performance: policies and procedures About this course: This is a practical, interactive workshop (primarily using case studies and discussion), designed to inform managers of the policies, procedures and support available with managing performance, absence and disciplinary issues.

Course details: 2 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“The presenters are real experts and have a lovely way of nudging you in the right direction.�

Who is it for?

For academic and professional staff who have responsibility for managing employee performance and absence. It is suitable for those who are either new to managing people, new to managing people within the University, or those who have been managing people for some time but would like a refresher.

12 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

Or maybe you are confident about our University policies but would like more guidance or practice on the next step of performance management?

NEW

Making conversations count: managing performance About this course: Some of the conversations we have at work can be more difficult than others. They might cover sensitive or emotional topics, like addressing under-performance or dealing with behavioural issues. Motivating people to achieve their full potential and supporting those who want to progress but are unsure how, can also be challenging.

These sorts of conversations require planning, sensitivity and clarity in order to achieve the best possible outcome for everyone. This course will help give confidence in delivering difficult messages, as well as setting the direction of critical conversations. Please note that this course will not cover any University procedures as these are covered in the previous course.

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

Who is it for?

For academic and professional staff who have responsibility for managing or leading other staff, they may be new to this role or would like to develop/refresh their skills in this area.

Course details: 4 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Best course been on for a long time.”

“Great to get case-specific advice.”

“I will take away the courage to address issues and the knowledge of how to address them constructively.”

“I learned how to lead a meeting and reach a good outcome for both parties.”

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¢ COURSES FOR LEADERS AND MANAGERS

PROGRAMMES WITH QUALIFICATIONS We run a series of programmes leading to nationally recognised qualifications from the Institute of Leadership and Management (ILM). These programmes explore subjects in greater detail and are open to managers and supervisors who want to undertake independent study outside of the classroom and gain a qualification.

Who is it for?

These programmes are open to professional services and academic staff who already have responsibility for managing or leading other staff. You may be new in role or more experienced and wishing to gain formal management qualifications and/or develop/ re-assess skills and knowledge. Note: if you are not yet a manager but aspiring to gain a managerial role, see the ‘Programmes without qualifications’ section on page 15.

Cost: Some of the following programmes will incur a cost to the department.

• ILM

Level 5 Award in leadership and management

www.exeter.ac.uk/staff/development/ leadership/ilm5 Course details: For details of content, assessments, time commitment and how to apply for a place see the relevant course webpages: www.exeter.ac.uk/staff/development These programmes run on our Streatham Campus. If you are based in Cornwall please let us know of your interest.

• ILM

Level 2 Award in leadership and team skills

www.exeter.ac.uk/staff/development/ leadership/ilm2 • I LM

Level 3 Award in leadership and management

www.exeter.ac.uk/staff/development/ leadership/ilm3

14 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR ALL STAFF ¢

NEW

PROGRAMMES WITHOUT QUALIFICATIONS

These programmes will connect you to a cohort of fellow learners (eg, aspiring managers, middle managers); helping you to develop knowledge and skills through a series of topical workshops and learning activities without undertaking any assessments.

Who is it for?

These programmes are open to professional services staff.

Cost: Some of the following programmes will incur a cost to the department.

• The

effective supervisor programme

www.exeter.ac.uk/staff/development/ leadership/supervisor Feedback from past participants:

“Thoroughly enjoyed this session, it has been very useful.”

“Everything about it was valuable.”

•T he

aspiring manager programme

www.exeter.ac.uk/staff/development/ leadership/amp Feedback from past participants:

“Challenging, supportive, incredibly useful.”

“Brilliant! Helped me get my new job.”

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

• South

West Institutions’ Middle Manager Programme (SWIMM) www.exeter.ac.uk/staff/development/ leadership/swimm Feedback from past participants:

“Great opportunity to gain a wider perspective, to challenge yourself, to address issues, to think through approaches, to meet others, to stretch yourself.”

“I highly recommend this course...Presenters are excellent and the structure of the course made me feel valued and appreciated and worthy of investment.

I would like others to gain this as I’m sure it will have a lasting impact.”

“To be away from my day job and allow myself time to think is wonderful. I now have a clear idea of how to plan and do tasks I have been putting off.”

Course details: For details of content, time commitment and how to apply for a place see the relevant course webpages: www.exeter.ac.uk/staff/development

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¢ COURSES FOR LEADERS AND MANAGERS

BESPOKE PROGRAMMES These programmes aim to support specific groups and teams and will be expanding in coming years.

NEW

Head of Discipline induction and leadership programme About this course: This has been a pilot programme in 2016/17 for specific Heads of Discipline (HoD) who are new or relatively new to the role. This structured training programme aims to: • h elp HoDs understand the context in which they are working: what is expected of them and the implications for them as leaders; • d evelop a community of practice: to meet, exchange ideas and solve problems; • p rovide opportunities to share, make sense of and reflect upon individual challenges with a coach.

The programme comprises four elements: 1. Launch event.

2. Three short induction sessions: ‘Managing people and performance’; ‘Understanding institutional governance and planning’; ‘Understanding finance’.

3. Leadership workshops: ‘Leading academic teams’; ‘Influencing skills, bringing others with you’; ‘Handling difficult conversations’; ‘Resilience, wellbeing, managing time and workloads.’

4. Networking and coaching.

Who is it for?

This programme has been tailored for anyone new or relatively new to the role of HoD. Delegates have been personally invited to take part by their PVC. If you are eligible, please talk to your HR Business Partner.

Course details: For more information visit www.exeter.ac.uk/staff/development/ leadership/hod

16 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR ALL STAFF ¢

Aurora About this course: Aurora is the Leadership Foundation’s (LFHE) womenonly leadership development that combines workshops including cross-institutional action learning sets, in-house mentoring and online resources. It was created in response to research which shows that women are under-represented in senior leadership positions in HE internationally.

It runs once a year, with five workshop days at a UK location, and aims to enable women in academic and professional staff roles to think of themselves as future leaders and encourages participants to recognise their talent and capabilities and ‘step-up’ to promoted posts.

Who is it for?

Aurora is for women up to senior lecturer level or professional services equivalent (up to grade G) who wish to develop their leadership skills and who are interested in exploring leadership and management as an element of career progression. This course is not suitable for women already in a leadership role.

Cost: The costs (course fees, travel and expenses) are funded entirely by your college or service and nominations are coordinated at college or service level. When you have read the information below, if you are interested in taking part, please talk to your manager/HR Business Partner/Athena Swan Representative.

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

Course details: For more information visit www.exeter.ac.uk/staff/development/ leadership/bespoke/aurora Feedback from past participants:

“The opportunity to network with so many women was great and I learnt a lot about leadership skills. The talks from inspirational women who’ve gone far up the career ladder were heartening.”

“It is definitely a worthwhile experience that has given me a lot of confidence.”

Bespoke advice and facilitation: Our Learning and Development Managers can also offer personal, up-to-date advice to academic and professional services staff, as well as design bespoke sessions to provide accessible, relevant learning and development opportunities. If you would like to find out more please email peopledevelopment@ exeter.ac.uk

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EXETER ENTREPRENEUR

This training portfolio has been created in response to feedback from leaders across the University and aims to support our Global 100 vision.

These short courses have been designed to: • Allow academics and professional services staff to understand the Higher Education sector and our international viewpoint; to promote entrepreneurial activity; to be responsive; and to have a real and lasting impact in a rapidly changing work environment.

• Equip managers and leaders with the core business skills needed to encourage new ways of working.

This growing portfolio will soon incorporate development provided by other parts of the University such as ‘Working with External Partners’.

18 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

COURSES FOR LEADERS AND MANAGERS We have a number of Exeter Entrepreneur courses specifically aimed at managers and leaders:

NEW

Impact and influence

About this course: This one day course introduces techniques for developing a confident and authentic style of communication based on a practical understanding of impact and influence.

The fact is that style matters as well as content, and this course equips individuals with the practical techniques for getting their voices heard.

Who is it for?

This course is designed for professional services staff (grade F and above) and academic staff (lecturer and above).

Course details: 1 day, external trainer.

Book your place – www.exeter.ac.uk/staff/development

NEW

Impact at meetings

About this course: Meetings occupy a large part of the working day and it’s important that this time is used positively and productively. This highly practical, half day course covers a wide range of techniques for effective, face-to-face communication and consummate chairing, leading to dynamic, purposeful and efficient meetings.

Who is it for?

This course is designed for both professional services (grade E and above) and academic staff (associate lecturer and above). It is aimed at staff who chair or attend formal or informal meetings, committees and panels.

Course details: 3.5 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

Feedback from past participants:

“The trainer was excellent, engaged the whole room all day, very impressive.”

“This course was very, very good and I was impressed that the University was using such innovative ways to improve performance.”

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

Feedback from past participants:

“It gave me the basis on which to develop my own style and confidence in meetings.”

“Good facilitation, fluid and engaging process.”

“Really great course, fantastic, friendly teacher.”

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NEW

NEW

Influencing skills and strategies

Coaching conversations for managers

About this course: In today’s complex Higher Education world, managers and leaders must influence and persuade others by creating successful and effective working relationships. Whatever your role and the context you work within, influencing is critical to your impact, reputation and success. You cannot be an effective leader or manager if you cannot relate to and influence others and generate enthusiasm and motivation.

About this course: “Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime” – Author unknown.

Who is it for?

This course is designed for both professional services and academic staff.

Course details: 1 day, external trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“The presenter was extremely good…with examples relating to the workplace.”

It is now no longer enough as a manager to be a talented individual or expert, increasingly in demand are ‘expert individuals’ who are able to develop talent and results from others, but not by increasing the controls on them or by monitoring staff more closely. This course is all about helping others to develop, empowering them to take responsibility and will feature techniques for giving effective, constructive feedback in ‘positive’ as well as ‘difficult’ situations.

Who is it for?

This course is designed for both professional services and academic staff who lead or manage, those that are new in role or experienced and who would like to deploy these skills with their staff.

Course details: 3.5 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

20 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

Managing a project

Managing change

About this course: This two-part workshop provides a foundation in project management skills. It is designed to be a blend of theory and hands-on practice so you can take away the tools and approaches and immediately apply them to your own situations. Participants must attend both parts.

About this course: This course will help you understand the process of change, build personal resilience and develop strategies to help your teams cope with change. It will focus on how you and your team may feel during periods of change and uncertainty, and provide an opportunity to work in groups to learn about tools and techniques that can help.

Who is it for?

This course is designed for both professional services and academic staff who are currently running a project (or will be doing so imminently). It is important that you have a project you can refer to as part of the workshop and that you can use this project to apply your learning between sessions one and two. We also run an ‘Introduction to Project Management’ course, see page 23.

Who is it for?

This course is designed for both professional services (grade G or above) and academic staff (senior lecturer and above) who are leading their teams through times of change.

Course details: 3 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Course details: 2 half days, internal trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Good, clear presentation with useful concise slides.”

Feedback from past participants:

“Useful focus to allow self-reflection of how to implement practically, not just theories.”

“Very helpful, well delivered and appropriately interactive/participative.”

“I found this very rewarding and useful, a brilliant course leader. Very practical session and guidance.”

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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COURSES FOR ALL STAFF NEW

Introduction to Higher Education – today’s universities: tomorrow’s issues About this course: This course combines short talks from visitors who are experts in their field, with interactive discussions as we examine the key topics in Higher Education: • how we arrived where we are today, what universities do (teaching, research, enterprise) and how they are funded; • how universities are responding to government policy, demographic shifts and the international picture.

Who is it for?

This course is relevant to colleagues new to the sector or those who would like an update on the key topics in Higher Education.

It is specifically for: professional services staff (grade E and above); international academic staff and those coming from outside the sector.

Course details: 3.5 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

NEW

Personal presence and impact About this course: This short course will help you make a memorable impression.

It equips you with practical communication skills to help strengthen your confidence and become someone to whom others want to listen in different situations (eg, meetings, interviews, presentations and one-to-one sessions).

Who is it for?

For academic and professional staff working at grade E and above (professional services staff) or associate lecturer or above (academic staff).

Course details: 3.5 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Great Workshop! Everyone should do it.”

“The best training I have ever attended in over 30 years of working.”

“Enjoyable and applicable to work – the trainer fitted so much in and yet I was never once bored. Amazing!”

Feedback from past participants:

“A fantastic training session. Challenged me to think about what I do and why.”

“Fantastic morning, full of positive energy for the future and how well placed Exeter is for this. Thank you.”

22 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR ALL STAFF ¢

NEW

Introduction to better business cases

Introduction to project management

About this course: This course is relevant for those who would like to convince decision-makers of the rationale behind a suggested investment. Participants will also learn how to make the proposal look more professional and increase its chances of approval and wider stakeholder engagement.

About this course: The aim of this workshop is to provide a foundation in basic project management skills. It will give an overview and awareness of approaches that can be used in project management, as well as an insight into the main techniques used.

Who is it for?

This course is designed for professional services and academic staff.

Who is it for?

Any member of staff who is interested in gaining an awareness of project management.

See page 21 for longer course for Managers.

Course details: 2 hours, internal trainer.

Course details: 2 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Book your place – www.exeter.ac.uk/staff/development

Feedback from past participants:

Feedback from past participants:

“Very clear and relevant. Made me think about process in new ways.”

“Really well delivered in a clear way that was easy to follow and understand.“

“Very good and interesting content, engaging example and calm delivery.”

“Very comprehensive intro, trainer was great, gave good examples of how aspects would apply to real situations.”

“The presenter was engaging and knowledgeable.”

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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¢ COURSES FOR ALL STAFF

NEW

Presentation skills for maximum impact About this course: If you need to make a presentation, whether it is a briefing to a small audience, a talk to a larger group or a pitch to a prospective funder; it’s easy to just talk through the information you have in your head, but it takes much more skill to make a good, memorable presentation that engages your students; gets you the funding; wins over your audience or gets you the promotion.

Who is it for?

This course is designed for both professional services and academic staff.

Course details: 2 half days, with preparation in between sessions, external trainer.

Book your place – www.exeter.ac.uk/staff/development

NEW

Organising work and time: planning, prioritising About this course: Being effective in today’s pressurised workplace often requires more from you than writing a ‘to do’ list, because there just never seems enough time in the day to get through all the work.

Modern time management is more about understanding the core value of your role and learning how to focus, when everything else in your day seems to be trying to ambush you.

Who is it for?

This course is designed for professional services staff.

Course details: 3 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

Introduction to cultural awareness About this course: Promoting an environment where diverse cultures are made to feel welcome will help us maintain our position as one of the world’s leading academic and research institutions. We all have a part to play in creating an environment that is welcoming to all – students, visitors and colleagues, and this workshop will help you learn the skills and tactics to convert potentially troublesome situations into positive outcomes.

Who is it for?

This course is designed for both professional services and academic staff who want to improve how they interact with colleagues, students or customers from different backgrounds and cultures.

Course details: 3 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Presenter was fabulous. I smiled and laughed throughout the whole session.”

24 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR ALL STAFF ¢

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PERSONAL EFFECTIVENESS The personal effectiveness strand aims to create the building blocks to sustain and develop our highly professional, globallyequipped workforce. We will be adding new learning opportunities to the portfolio year-on-year as needs change and grow.

It incorporates familiar and popular courses covering: • interpersonal skills • technical/admin/finance • health and safety

LearnSmart Your learning, your way

• equality and diversity • wellbeing • environment

We will be adding more new learning opportunities as needs change and grow.

• support for career development

26 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR LEADERS AND MANAGERS ¢

Leading outstanding customer service

Mentoring skills and techniques

About this course: This practical workshop provides leaders and managers with the opportunity to explore their role in successfully delivering world class customer service. The workshop examines the skills, behaviours and values essential to delivering exceptional service through a series of discussions, interactive exercises and case studies.

About this course: This is a short, practical, interactive workshop for you to explore the role of a mentor and practice the skills necessary to mentor successfully. You will examine the skills, behaviours and values essential to becoming an effective mentor.

Who is it for?

This course is designed for both professional services staff, first-time managers, and also those with more experience. This training will enable the individual to develop a practical action plan that will enable their team to deliver world class customer service.

Course details: 4 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“Thought-provoking with practical points to take away.”

Who is it for?

Suitable for academic and professional services staff, first-time mentors, or those with more experience who would like to refresh or enhance their skills and develop a unique mentoring style.

Course details: 3.5 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“There’s so much more to getting this right than I thought.” (Associate Professor, UEMS) “I think this course should be mandated for anyone who wants to be a mentor. Packed full of useful things…more please!” (Senior Manager, College-based Professional Services) “Made sense: I know I have some work to do but at least I know have a map for the journey...”

(Manager, Professional Services) “This is really about life-skills not just mentoring. Very enjoyable, covers a lot of ground.” (Researcher, UEMS)

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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NEW

Taking control of your career About this course: Using the principles of career management, this workshop explores the emerging development frameworks for our professions: how they work, how they are linked and what it means for career development within the University.

Who is it for?

Anyone in professional services who is interested in developing their career.

Course details: 3 hours, internal trainer.

Book your place – www.exeter.ac.uk/staff/development

Springboard About this course: The Springboard Women’s Development Programme enables women to identify the clear, practical and realistic steps that they want to take to make a better world for themselves at work and home, whilst building the practical skills and confidence to take these steps.

Who is it for?

Any woman interested in self-development (academic and professional services staff).

In addition, we run a course for managers called ‘Developing your team’ see page 9.

Course details: This course is broken into several parts which take place over a number of weeks.

This is delivered by internal experts.

Book your place – www.exeter.ac.uk/staff/development

Feedback from past participants:

“A comprehensive personal and professional development programme, covering many aspects of interaction, communication, goal setting and value assessment.”

Navigator About this course: This is a personal development programme of four workshops designed for men who want to realistically assess their current situation, skills and abilities; decide on the next steps for their development; and equip themselves with the positive attitude and skills to take those steps at work and home. As a result of attending this course, you will identify and achieve personal learning and work objectives; develop self-confidence, assertiveness and communication skills; embrace responsibility for your own development and dealing with change; and decrease stress and improve the work/home balance.

Who is it for?

Men who are interested in self-development (academic and professional staff).

Course details: We run this course every other year.

To express your interest in the 2018 programme, please email peopledevelopment@exeter.ac.uk.

Feedback from past participants:

“A well run, supportive programme, designed to gently guide you through a personal development journey.”

28 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

COURSES FOR ALL STAFF ¢

NEW

Retirement: planning for retirement in the next 10 years

Handling conflict: How to handle difficult situations

About this course: Retirement is a time of change. This event will bring together information on pensions and financial information to help you form choices, as well as exploring the importance of keeping active and your wellbeing after retirement. During this course you will explore your options with regard to your Pension; consider Investment opportunities and Tax complications; find out about the University of Exeter Retired Staff Association and the Health and Wellness opportunities available from the University Sports Service.

About this course: There are so many benefits to working in HE, but it is not always a ‘bed of roses’. From time-to-time we will all come across difficult situations, awkward colleagues, tricky customers/ students, and if they are not dealt with they can get worse. This course will help you identify triggers that lead to conflict and explore communication methods for approaching and resolving problems.

Who is it for?

For staff who are planning to retire within the next 10 years.

Course details: 3.5 hours, internal and external trainers.

Who is it for?

This course is designed for academic and professional services staff.

Course details: 3 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

Book your place – www.exeter.ac.uk/staff/development Feedback from past participants:

“I’ve have started to look more closely at my retirement options, armed with the information provided”.

“Much clearer regarding financial consequences”.

“Covered all the areas I wanted information on, plus made retirement sound most attractive”.

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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¢ COURSES FOR ALL STAFF

NEW

NEW

Building relationships that work: Influencing and assertiveness skills

Train the trainer: Essential skills for the occasional trainer

About this course: Academic staff frequently work with colleagues in other parts of the world or in dispersed research groupings. There may not be a natural hierarchy within the group and if there is one, they may prefer a more collegiate culture anyway. Professional services staff are increasingly likely nowadays to work in teams with flat structures and the Professional Services Transformation has adopted a matrix working structure. In these new, fluid and more dispersed working environments, we cannot achieve what we want without the help of others and it can be tricky. We need to use our personal influence to get others to work with us constructively.

About this course: If you do not deliver training on a regular basis, yet need to train or brief colleagues or students once in a while, this course will help you think through what is important and structure the event for maximum impact. Planning and preparation are key. The ability to present your material effectively is critical too, but the application of a few simple tools and techniques can help ensure this happens.

Who is it for?

This course is designed for academic and professional services staff.

Who is it for?

This course is designed for professional service staff who deliver training sessions only on an occasional or ad-hoc basis.

Course details: 2 half days, external trainer.

Book your place – www.exeter.ac.uk/staff/development

Course details: 3 hours, external trainer.

Book your place – www.exeter.ac.uk/staff/development

30 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

OTHER INTERNAL TRAINING IT skills We also support other internal training providers who run training and development in the following areas:

Health and safety Wellbeing Inclusivity (equality and diversity) Environment For health and safety, wellbeing,equality and diversity, and wellbeing courses see: www.exeter.ac.uk/staff/development/safety

Finance Administration For finance and administration courses see: www.exeter.ac.uk/staff/development/technical

Training delivered on an Exeter campus

Training delivered on a Cornwall campus

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CAN’T FIND WHAT YOU’RE LOOKING FOR? This is a selection of the courses and support we offer at the University. If there is something you need which is not featured here or you would like to make a suggestion please let us know.

32 | Bookings and enquiries: peopledevelopment@exeter.ac.uk or +44 (0)1392 724515

CONTACT US • To find out more about the content of a course • To book on a course/event • To be placed on a waiting list for a course

• If you cannot find what you need on the website/course page and for all general enquiries

All the courses listed in this leaflet are linked to the iTrent online booking system.

Find the relevant course: www.exeter. ac.uk/staff/development and follow the links at the foot of the page.

Email: peopledevelopment@ exeter.ac.uk Tel: +44 (0)1392 724515

• To check which courses you have already attended/booked • To add details of an external course to your personal learning account

You can access your personal learning account via iTrent self service: www.exeter.ac.uk/working/new/trent

If you are a manager/supervisor with access to Trent People Manager: • To see what training your staff have undertaken • To book a course on behalf of one of your team

See guides on: www.exeter.ac.uk/staff/ development/about/booking

To find out more about the individuals in the People Development and Academic Development teams see: www.exeter.ac.uk/staff/development/team

People Development (HR Services) Rm 160, Northcote House The Queen’s Drive Exeter Devon EX4 4QJ Tel: +44 (0)1392 724515 Email: peopledevelopment@exeter.ac.uk

2017CAMS089

www.exeter.ac.uk/staff/development