WHAT IS LANGUAGE ACCESS?

Language access means providing non-native English speakers with reasonable access to the same services as English-speaking individuals. It is also a small part of language justice. 'Language justice' does not have one specific definition—it is an evolving framework that can be defined in a number of ways. It ultimately expresses the notion of respecting an individual's fundamental language rights. Thus, language access involves ensuring individuals can communicate, understand, and be understood.

It is also important to keep in mind that language justice is a process, not a destination, though language access can help project us in the right direction. There are many different journeys and conditions in which every organization practicing language access will learn to navigate.

With the above in mind, the Language Justice subcommittee of the Hispanic Leaders' Network has developed a definition for 'language justice' for McLennan County as follows:

Why is Language Access Important?

Over twenty percent of McLennan County residents speak a language other than English at home, meaning they most comfortably and confidently communicate in a non-English language. Consequently, many residents are reluctant to inquire and engage with resources and services that are provided only in English. Some residents have voiced that they would prefer not to seek out a needed service due solely to the language barrier. Therefore, opportunities to gain service from this population are missed when resources aren't provided. Though resources may be available, they are often inaccessible for those who find language as a barrier.

So how does

this affect your organization?

Everyone is affected by a lack of language support—not just the people who would be on the receiving end of services.

Language is vital for effective communication which is essential in any workplace to ensure goals are being met. Providing internal resources for employees will show you respect and value them culturally which can result in more productive workspaces and better work environments. Employee burnout is a real threat to the workforce due to some employees carrying a heavier load of continuously performing two jobs. This includes their own job, plus being an interpreter for the rest of the organization (oftentimes uncompensated). In addition, customer satisfaction can be affected and a loss of business may occur due to language barriers. Ultimately, the public image of the organization can be affected by the presence or lack of language support. Providing these services can help reach more potential customers and better support existing customers, employees, and the community at large.