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2-1-1 in transylvania county
2012 results
Top Caller Needs
Volume of Service
33%
Calls*: 1,039 Call Records: 695 *includes follow-up, advocacy and crisis
Housing and Utilities
Public Database Visits*: 1,091 Number of Visitors*: 973
Individual, Family and Community Support
Call Types 1%
Referral: assessing the needs of callers and identifying appropriate resources Information: responding to specific inquiries about human services Contract: providing services to callers via contracts with outside agencies Advocacy: taking steps on behalf of callers to overcome barriers to services Crisis: performing crisis intervention to ensure the safety of callers or others
>1%
59%
36%
Call Volume Trend
1000 500 0
544
2008
748
2009
2010
2011
2012
Top Five Needs by Financial Request Financial
Education
3% Employment
8% Mental Health and Addictions
2% Other Government and Economic Services
6%
2% Transportation
1%
6% Chart excludes contract calls
Volunteers and Donations
Food/Meals
1%
5%
Top Five Unmet Needs
Calls
• Housing Expense
Housing Expense
$3,362
40
Utility Service Expense
$2,693
75
• Transportation Expense
Transportation Expense
$489
11
• Home Rehab Programs
Temporary Financial Help
$100
5
• Utility Deposit Expense
$70
1
• Glasses/Contact Lenses
Education Expense
Legal, Consumer and Public Safety Services
1,013
957
863
4%
8%
Health Care
1,500
Information Services
13%
*includes use of the NC 2-1-1 iPhone app
4%
4%
Income Support and Assistance
Disaster Services
5% Clothing, Personal and Household Needs
<1% Arts, Culture and Recreation