transylvania county
Free 24/7 Confidential Multilingual Community Service Information Line
2011 results
2011 annual report 2-1-1 in transylvania county Volume of Service
Top Caller Needs
9,159
4%
29%
Calls: 975* Call Records: 604 *includes followup, advocacy and crisis
Housing and Utilities
Volunteers and Donations
ent
Home Rehab $12,500
1.7%
3
d
2
31.8%
64.6%
2,000 1,000
0%
Clothing, Personal and Household Needs
Health Care
Call Types 2.0%
839
807
1,004
548
2007 Call Volume Trend2008
Referral: assessing the needs of callers and identifying appropriate resources Information: responding to specific inquiries about human services Contract: providing services to callers via contracts with outside agencies Advocacy: taking steps on behalf of callers to overcome barriers to services Crisis: performing crisis 1,013 intervention to ensure the safety of callers or others
2009
2010
2011
1,000
776
874
975
328
2007
2009
2010
2011
Individual, Family and Community Support
Top Five Needs by Financial Request Financial
Legal, Consumer and Public Safety Services
3% Information Services
2%
6% Mental Health and Addictions
Employment
1%
6% Arts, Culture and Recreation
Food/Meals
• Utility Service Expense
Medical Care Expense
$8,000
9
Utility Service Expense
$4,662
89
• Housing Expense
Housing Expense
$4,180
48
Mobility Aids
$150
2
• Home Rehabilitation Programs
Transportation Expense
$125
11
• Medical Care Expenses • Transportation Expenses
1%
6%
Top Five Unmet Needs Calls
Other Government and Economic Services
8%
533
2008
3%
9%
2,000
22
3%
13%
Online Visits: 782 Unique Visitors: 615
Income Support and Assistance
Education
0%
4% Transportation
Disaster Services