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United, we do better
United, we do better
United, we do better
United Drug, your business partner delivering health to Ireland
United Drug, your business partner delivering health to Ireland
United Drug, your business partner delivering health to Ireland
United, we do better.
United Drug is Ireland’s largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. At United Drug, we are committed to the ongoing investment in our people, facilities, processes, and innovation in services to ensure we provide medicines in a safe and accessible manner.
Our relentless focus on operational excellence and efficiency aids our provision of best-inclass support and service for our customers. We live by our mission to deliver health, working with manufacturers and suppliers we deliver over 200 million packages annually to hospitals, pharmacies, wholesalers, nursing homes and GPs across Ireland.
United across our supply chain, we deliver 200 million packages annually.
www.udw.ie
www.udconsumer.com
Michael Taylor
Head of Sales & Retail Solutions
E: Michael.Taylor@united-drug.com
Ph: 086 859 5085
Orlagh Dunne
Sales Manager
E: Orlagh.Dunne@united-drug.com
Ph: 086 201 7624
Barry Scannell
Area Manager, South Region
E: Barry.Scannell@united-drug.com
Ph: 087 251 7573
Leonard Manley
Area Manager, Central Region
E: Leonard.Manley@united-drug.com
Ph: 087 268 8740
Kerry Murphy
Area Manager, East Region
Kerry.Murphy@united-drug.com
Ph: 086 811 7057
Orla Doyle
Area Manager, North Region
E: Orla.Doyle@united-drug.com
Ph: 087 414 9716
Adrian O’Sullivan
Pharmax Development Manager
E: Adrian.Osullivan@united-drug.com
Ph: 087 268 8740
Alan Franklin
Claims & ARC Manager
E: Alan.Franklin@united-drug.com
Ph: 087 705 5549
Reggie Ismailov
Solutions Manager
E: Pharmax@united-drug.com
Ph: 01 524 2425
Keogh
ARC Business Development Analyst
E: Gillian.Keogh@united-drug.com
Ph: 086 176 1330
PHOENIX group acquired the McKesson Ireland businesses in 2022 and rebranded to PHX Ireland in 2023. PHX Ireland comprises United Drug, McCabes Pharmacy and TCP Homecare, all leaders in their field. We are now a part of Europe’s leading healthcare provider.
Our mission is to deliver health, ensuring smooth, safe and efficient delivery of products to you and your patients. employs
2,500 85M
5
665,000
110
PHX Ireland is part of the PHOENIX group, Europe’s leading healthcare provider. Having access to Europe’s leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward. This ensures sustainability for long term investment in Irish business and best practice to share with you.
17,000 3,200 224
Partner Pharmacies
48,000
Owned Pharmacies Sites in the logistics network Employees
Countries coloured in green are where PHOENIX are present
2,500 3
14,000
UnitedDrug Consumer
6
customers across Ireland Depots – Dublin, Ballina & Limerick days per week lines stocked
We are committed to providing quality pharmaceutical products and services, offering you a range of tailored solutions that offer you a one stop shop for optimising your business with access to buying groups, claims management, retail optimisation and patient care services. For more information contact your local area manager Best in class warehousing and logistics Delivering Over Experienced Sales Account Team Dedicated Customer Care Team Dedicated to growing your Business
As part of United Drug Wholesale mission to support our retail partners, our customer ordering portal is available to give 24/7, always on access to the full portfolio of our wholesale brands and many more features to help you manage and grow your business.
24/7
days a year to place orders, review account and statements
Resource Hub –including insights, podcasts, webinars and industry updates
Ask your local area manager for more information or check out the Website Videos on the
United, we do better.
Our suite of business support solutions has been developed to support you in maximising your business potential and in turn improve patient care.
Pharmax
Compliance Based Buying Group
Rewarding you with competitive pricing.
Including front of shop offering, Profitlines Plus.
Ostomy & Urology
Ireland’s No1 provider of Ostomy products and services.
Best in class advice, service and support, enabling pharmacists to give patients confidence and peace of mind.
Pharma le Chéile
Choice Based Buying Group.
Range of quality products including a mix of OTC, branded, generic and cold chain.
Elements
Market leader for the safe and secure sourcing of unlicensed medicines.
Bespoke medicines tailored to patients needs.
ARC
Bespoke Claims Management Solution.
Driving efficiencies for dispensary claims, saving time and money.
Knowledge Hub
Insights & Education.
Providing meaningful insights and training materials to help drive business forward and deliver better patient care.
We are continually bringing added value to our customers, ask your area manager about other ways we can support you in growing your busness.
The Ostomy & Urology Care team at United Drug are committed to providing the best-inclass advice, service and support, enabling you to give your Ostomy & Urology Customers confidence and peace of mind that they are receiving the best possible care through your pharmacy. Improving patient quality of life by ensuring they have access to the best range of products and advice through your pharmacy.
UnitedDrug Consumer
35
leading manufacturers
3,000
Cutting on average
10,000
50 Over
Dedicated Ostomy Care Team with over
products available
ostomy bags per week years combined experience with Ostomy Care
Provision of ongoing support for over
20,000
customer care calls annually
Bespoke training materials on udw.ie knowledge hub
United Drug has invested in state of the art cutting technology allowing us to provide pouches cut to individual patient specifications ensuring the best possible fit. This complimentary service affords your patients optimum comfort and peace of mind. We provide a complimentary cutting service for patient comfort, cutting an average of 10,000 bags per week. This service gives patients the highest level of security and comfort as we have invested in our state-of-the-art cutting machines for increased precision.
Grow your business with Ostomy & Urology through improved patient care. For a large percentage of ostomy and urology patients, their only regular medical engagement is with their local pharmacists so as a regular medical contact point you are so important to their wellbeing and a crucial link to further supports if required.
At United Drug, our suppliers have teams of stoma-care nurses across the country who are dedicated to enhancing the quality of life of ostomy patients. They can provide in-store training to pharmacy staff, online training, and one-to-one Quality of Life consultations with patients. We can coordinate this support for you, just reach out to your local area manager for more information.
Consumer
Ireland’s largest portfolio of sourced unlicensed medicines with over 1,400 products ready to order
United Drug Elements is our exempt medicine product offering. We can offer you a swift and efficient service for supplying and sourcing Exempt Medicines and pharmaceutical supplies not normally available through regular pharmaceutical distribution channels.
Sourcing, storing and delivery of exempt medicinal products under HPRA guidelines
All stocked products are same day delivery
Dedicated team to assist with sourcing and supply
Continuously expanding product range
48
Less than Order via UDW.ie hour turnaround time for emergency stocked lines
24/7
The end patient is at the heart of everything we do. At United Drug we pride ourselves in providing best in class product & pricing for Exempt Medicine Products. We are readily available to assist with product search and sourcing queries.
Products listed on request
We have continued to invest in technology for on-going improvements as our commitment to your ease of ordering
Dedicated Customer Care phone line for any EMP queries
With Elements it is easy to request non-stocked lines via email, on UDW.ie or phoning our customer care team. We will source all your products requests and turnaround delivery as soon as possible once the product is available on the international market.
UnitedDrug Consumer
United Drug is dedicated to supporting you. Our goal is to deliver valuable insights, opportunities for business growth, and educational experiences to empower pharmacists in optimising their retail pharmacies and proactively identifying new opportunities within the industry.
Webinar Series
Award Winning webinar series provides ongoing business support and valuable industry insight to guide our customers in maximising their businesses opportunities.
Available on UDW.ie
Podcast Series
Bringing the latest insights, trends, and innovations in retail pharmacy and exploring the future of community pharmacy in Ireland.
Available on Spotify and Apple Podcasts
Category sales insights and sales development.
Follow us on social media to get regular updates and read our blogs.
Sales aids to assist your pharmacy team development.
Available in Knowledge hub UDW.ie
As a customer of United Drug, you have the opportunity to be part of one of our tailored buying groups - the largest buying groups in Ireland with best in class pricing and products and no risk for you having to relinquish your independence.
Pharmax is a compliance based buying group which puts the interest of independent pharmacy owners at its core.
Pharmax is a pharmacist led and pharmacist devised procurement platform offering Pharmax brokered products to independent pharmacies in an efficient manner through partnerships with Irelands key manufacturers, suppliers and supply chain experts.
Substantial Savings
Members of our buying groups enjoy savings on OTC, Ethical and Generic Lines
Continuity
Delivering the best products at the best prices we will continue to provide a service of the highest standard
Transparency
We pass on the entire discount we receive directly to members
Simplicity
Enjoy increased buying power while saving more
Rewards
Access Circle K Fuel card for added savings
Profitlines plus front of shop offering within the Pharmax platform
Consumer
ARC offers you peace of mind with reduction in claims and a clear line of sight into missed pharmacy revenue.
Alerts at the time of dispensing for any items that have extra restriction as set out by the PCRS (Approval/Quantity), invalid product codes, duplicate items on the same prescription
Saves any alerts that occur in each month to allow a retrospective check before sending the claim
Automatically downloads the GMS and DPS booklets from the PCRS and reconciles the pharmacy claim, showing reject value/reason and highlighting any reclaims that have been paid from previous months
Produces a condensed and easy to read High-Tech care fee report to ensure stores are claiming all relevant fee’s
Highlights Hardship items paid in the most recent claim period and allows stores to match them to the relevant dispensing
Downloads the methadone booklet automatically and highlights the number of rejects found in the booklet
United, we do better.
United Drug Consumer is Ireland’s leading distributor of front of shop pharmacy retail brands. We pride ourselves in our 360° customer first approach, which gives our customers access to category leading brands, marketing campaigns and industry led training, all designed to meet their ever evolving needs.
Our sales and account management team are here to support you grow and develop your business.
UnitedDrug Consumer
John Ryan
Sales Manager
E: John.Ryan@united-drug.com
Ph: 087 250 2854
Lorna Kerr
Pemberton Team Manager
E: Lorna.Kerr@united-drug.com
Ph: 086 135 9909
Maura Cronin
Intrapharma Team Manager
E: Maura.Cronin@united-drug.com
Ph: 086 813 6540
Nessa Campbell
Key Account Manager - Republic of Ireland
E: Nessa.Campbell@united-drug.com
Ph: 087 266 5731
Paul Benson
Pemberton Southern Sales Representative
E: Paul.Benson@united-drug.com
Ph: 087 243 8862
Martin Spillane
Intrapharma Southern Sales Representative
E: Martin.Spillane@united-drug.com
Ph: 087 259 2669
Eddie Gibbons
Pemberton Western Sales Representative
E: Eddie.Gibbon@united-drug.com
Ph: 087 259 2668
Mervyn Connaughton
Intrapharma Western Sales Representative
E: Mervyn.Connaughton@united-drug.com
Ph: 086 819 8271
Branagan
Pemberton Eastern Sales Representative
E: Ciaran.Branagan@united-drug.com
Ph: 086 819 8261
Vanessa McDonagh
Intrapharma Eastern Sales Representative
E: Vanessa.Mcdonagh@united-drug.com
Ph: 087 052 4507
As part of United Drug Consumer mission to support our retail partners, our two customer ordering portals are available 24/7, with always-on access to our full portfolio of our Consumer Brands. These are available through www.udconsumer.com and www.profitlines.ie
all available
A customer focused team dedicated to the delivery of excellence across all aspects of our business to ensure the success of yours
Made up of 4 different divisions, all dedicated to the same goal of delivering products and services that add true and sustainable value to our retail partner’s businesses. We pride ourselves in our 360° customer first approach, which gives our customers access to category leading brands, marketing campaigns, trade promotions and industry led training, all designed to meet their ever-evolving needs.
8,000 75
250
5
3,000
140,000
Our dedicated in-store training team delivers focused brand and category training, designed to align with your sales and marketing approach. We work closely with your team to provide a deeper understanding of our brand portfolio and product benefits, helping them to make informed decisions on the shop floor. Practical insights for better product knowledge.
Enhanced Product Knowledge
Amanda White
Product Trainer
Aligned with Your Strategy
Improved Sales Performance Tailored Support and Collaboration
Teresa Hanly
Product Trainer
E: Amanda.White@united-drug.com
Ph: 087 995 1621
E: Teresa.Hanly@united-drug.com
Ph: 087 114 6977
Our Profitlines division’s, bi-monthly print and digital catalogues offer group and independent pharmacies across the country, multi category solutions to cater to their consumers ever evolving needs.
Working closely with leading international and national brands, the Profitlines team source everything from your pharmacy ‘must haves’ to the latest in ‘on trend’ consumer products. The team leverage the division’s scale and market access capabilities to negotiate highly commercial terms and offers for our retail pharmacy partners.
Christine Flynn
Consumer Brands Manager
Matthew Byrne Sales & Marketing Executive
E: Christine.Flynn@united-drug.com
E: Matthew.Byrne@united-drug.com
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www.united-drug.com reception.UDW@united-drug.com