Library Handbook 2015/16

2015/16

LIBRARY HANDBOOK

Learning |Resources

It’s Your Library

CONTENTS WELCOME 03 RESOURCES 04 OPENING HOURS 06 USING THE LIBRARY 08 IT ACCOUNTS 10 PCs & PRINTING 12 SPECIALIST SOFTWARE & EQUIPMENT 13 STUDY HUB @LIBRARY 14 GETTING HELP 16 CODE OF PRACTICE 18 KEEP IN TOUCH 19

WELCOME We have fantastic facilities and excellent staff who will support you throughout your academic journey.

We want you to have a great learning experience by offering: • a variety of superb study spaces • an extensive collection of books and resources • up to date IT facilities • an excellent customer service • expert help and advice to support you in developing outstanding academic skills This handbook introduces you to the extensive range of services and support available. Full details are on our website: lrweb.beds.ac.uk Your experience of using the LRC/Library is very important to us. Please let us know what you think either through the feedback postcards available at every LRC/Library or online at: www.beds.ac.uk/tellus

We wish you every success with your studies.

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RESOURCES Reading Each of your units will have a reading list where you’ll find a link to on your BREO unit, but you can also check the Readinglists site: readinglists.beds.ac.uk

FAQs If you have a question, try the FAQ (Frequently Asked Questions) section of our website: lrweb.beds.ac.uk/faq

Library Catalogue The library catalogue is your gateway to all our print resources and the Digital Library of electronic resources: library.beds.ac.uk/search/D lrweb.beds.ac.uk/digital

Just a minute... Library videos Our award winning “Just a minute” videos provide you with quick guides to Learning Resources: lrweb.beds.ac.uk/videos

DISCOVER DISCOVER is a single search tool that enables you to search most of our electronic resources and catalogue simultaneously: lrweb.beds.ac.uk/discover Subject Guides To find out more about the best resources for your subject use the relevant subject guides, written by your Academic Liaison Librarians: lrweb.beds.ac.uk/subjectguides

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You can also access these services when you’re on the move.

Can’t find what you want?

Maybe there is an alternative we can suggest!

Email: libraryideas@beds.ac.uk

study spaces

1,500

databases

6,000 ebooks

300,000+ books Dedicated skills support teams

700+ PCs

80+

Open 24/7

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OPENING HOURS There are LRC/Library facilities at each University campus and you are welcome to use any of them.

Luton Campus University Square Luton Bedfordshire LU1 3JU 01582 743488

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Luton and Bedford campus libraries are ALWAYS OPEN. That’s 8760 hours a year more than any other local university library OPEN 24/7 365 DAYS A YEAR

Bedford Campus Polhill Avenue Bedford Bedfordshire MK41 9EA 01234 793189

OPEN 24/7 365 DAYS A YEAR

Buckinghamshire Campus Oxford House Oxford Road Aylesbury Buckinghamshire HP21 8SZ 01296 734301

UCMK

Saxon Court 502 Avebury Boulevard Milton Keynes Buckinghamshire MK9 3HS 01582 489727

OPEN Mon 08.30 - 18.00 Tue 08.30 - 18.00 Wed 08.30 - 18.00 Thurs 08.30 - 18.00 Fri 08.30 - 18.00 Sat CLOSED Sun CLOSED

OPEN Mon 07.30 - 20.00 Tue 07.30 - 20.00 Wed 07.30 - 20.30 Thurs 07.30 - 20.30 Fri 07.30 - 19.30 Sat 10.00 - 16.00 Sun CLOSED

Butterfield Park Campus Unit 270 Butterfield Park Hitchin Road Luton Bedfordshire LU2 8DL 01582 743895

Putteridge Bury Campus Hitchin Road Luton Bedfordshire LU2 8LE 01582 489079

OPEN Mon 08.00 - 17.00 Tue 08.00 - 17.00 Wed 08.00 - 17.00 Thurs 08.00 - 17.00 Fri 08.00 - 17.00 Sat CLOSED Sun CLOSED

OPEN Mon 09.00 - 18.30 Tue 09.00 - 18.30 Wed 09.00 - 18.30 Thurs 09.00 - 18.30 Fri 09.00 - 18.30 Sat CLOSED Sun CLOSED

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USING THE LIBRARY Borrowing

Renewals

Fines

Standard loan: Loan period 2 weeks, 20 renewals per item – unless reserved by another person.

Any Standard or 7 day loan item can usually be renewed up to 20 times.

Overnight and Teaching Practice items cannot be renewed. You can renew items in several ways:

We dislike charging fines as much as you hate paying them, so there is a 7 day grace period on Standard loans and three days for 7 day loans. To avoid fines, renew your loans or bring them back by the due date. You will be informed by email (university account) when items are about to become overdue. After this, an overdue notice will be sent out by email. The fine will go onto your library account.

7 day loan: Loan period 1 week, 20 renewals per item – unless reserved by another person.

Overnight loan: Return by 23:59 the following day. No renewals, you cannot reserve these items.

Term loan: Teaching Practice collection (Bedford campus only), loan period is for one term. No renewals.

• Via the Library Catalogue. Click on the ‘RENEWALS Sign In’ tab using your username and password • library.beds.ac.uk • By phone: 01582 743262 • At a self service machine You will not be able to renew the item if it is reserved by another person.

Students with assistive status are entitled to unlimited renewals (unless the item is requested by another customer).

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STANDARD LOANS 50p 7 DAY LOANS 75p OVERNIGHT LOANS £1 When £22 of fines and/or billed items has built up you will not be able to borrow, renew, reserve or use digital resources.

Reservations

Self service

Using other libraries

You can reserve items which are currently on loan or at another campus.

You borrow, return, reserve and renew items by using the self service facilities. The self service machines have on screen instructions.

The University is a member of a number of co-operative schemes which you can use.

• Choose which campus library to pick it up from • Reserve up to 6 items at a time • Keep an eye on your University email account and your library account as we use these to notify you when the item is ready to collect You can also request an article from a journal kept at another University campus: lrweb.beds.ac.uk/intercampus

When you issue or return items you will get a printed receipt: lrweb.beds.ac.uk/selfservice

Document supply If you can’t find what you need for your dissertation or research and if you’re a level 3 undergraduate, postgraduate, researcher or staff you can request items from our Document Supply service. For more information and a link to the request forms see: lrweb.beds.ac.uk/documentsupply

SCONUL Access For undergraduates, postgraduates, researchers and staff. Each category has its own range of service benefits: www.sconul.ac.uk/sconul-access SCONUL Vacation Access Scheme Summer vacation access – reference only: www.sconul.ac.uk M25 Consortium of academic libraries in the London/ M25 area for undergraduates, researchers and staff: www.search25.ac.uk

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IT ACCOUNTS With one username and password you can access all University Library IT services.

Library Catalogue: library.beds.ac.uk

BREO: breo.beds.ac.uk

University Network: create and store your files

Study Hub @Library: lrweb.beds.ac.uk/studyhub

Print/Copy: printcredit.beds.ac.uk

SiD (Student Information Desk): beds.ac.uk/sid

University Google Mail: mail.study.beds.ac.uk

Student record/e:Vision: sits.beds.ac.uk

Your email is firstname.surname@study.beds.ac.uk

Your password for this will be sent out separately

USERNAME: the registration number on your ID card PASSWORD: your default password is your date of birth in the ddmmyyyy format.

Please change your password the first time you log in so that your account is secure.

Please don’t share any of your account details with anyone else.

For more details see the University’s acceptable use policy:beds.ac.uk/contactus/naup

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The IT Suite is modern with new bookable PCs, I can work in a group or on my own in peace.

PCs & PRINTING PCs

Book a PC

Print, Scan, Copy

Our PCs will give you access to a wide range of applications including Microsoft Office, email, the Internet and your own University network space.

You can book a PC for a specific time at any of the University sites. You can book a PC up to 7 days in advance.

There are self-service kiosks at all campuses where you can add credit to your print account. Or you can top up online: printcredit.beds.ac.uk

• 700+ PCs • 20 + Multi Function Printers • Smartboards • Scanners • Laptops for loan (at Butterfield and Oxford House) • 20 MACs at Luton WiFi - Eduroam You can connect wireless laptop, Smartphone or any other portable device to the WiFi network with your University network account: lrweb.beds.ac.uk/wifi

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Bookable PCs are in designated areas of the Library/LRCs and are labelled with unique codes for each site. You can book for up to 3 hours at a time or longer if the PC has not been booked by anyone else.

Book a PC at: bookapc.beds.ac.uk

Use your ID card to release your print jobs or to photocopy from any Library/ LRC multi-function printer.

Print/Copy Costs

Single Sided A4 Double Sided A4 Single Sided A3 Double Sided A3

B/W 05p 08p 10p 16p

Colour 15p 25p 30p 50p

You can send your print job via the WiFi network or from home using Webprint - webprint.beds.ac.uk

SPECIALIST SOFTWARE AND EQUIPMENT All Learning Resources PCs have facilities to customise PC screen display appearance.

Kurzweil 1000 Text scanner/reader for blind or visually impaired students

These features are available:

Mind Genius / Inspiration Ideas/brainstorming software

• Colour combinations on your screen • Size of text • Text reader • USB ports may be used to connect any note taking equipment • A small number of PCs have keyboards with extra large keys

ZoomText Text scanner/reader for blind or visuwally impaired students Read & Write Gold Screen web reader. Useful for dyslexia and visual impairment and proof-reading assignments lrweb.beds.ac.uk/readwrite Optolec Text Magnifier Magnifies printed items with the option of various coloured backgrounds (Luton, Bedford and Aylesbury)

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STUDY HUB @LIBRARY Workshops

Drop-ins

Study Hub: Online

Visit the Library Study Hub to get the skills that will maximise your academic success:

Visit a drop in session or book an appointment with a Study Hub specialist.

On BREO you can use a wide range of online interactive resources:

• Finding and using information • Referencing and avoiding plagiarism • Academic and assignment writing • Presentations and group work • Managing your own learning • Maths, statistics and Excel

We can help with:

Workshop times and dates: lrweb.beds.ac.uk/whatson

• Assignment & dissertation writing • Planning and editing • Researching • Referencing • Note-taking • Reading • Presentation skills • Self-management • Word, Excel, PowerPoint • Exam technique lrweb.beds.ac.uk/studyhub/drop-in

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• “How to” guides • “Try it” exercises • Videos • Workshop materials • Workshop timetable lrweb.beds.ac.uk/study-hub-online

Contact Us WWW

lrweb.beds.ac.uk/studyhub studyhub@beds.ac.uk 01582 489027

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Your Skills. Your Success. Your Future. lrweb.beds.ac.uk/studyhub PAGE 15

GETTING HELP Staff are here to help you get the most out of the library services, finding information resources, enhancing your academic skills and developing your computer skills.

Customer Service Customer Service Desks are staffed through core Library/ LRC opening hours. Please check the website for details: lrweb.beds.ac.uk/opening Each LRC/Library has staff to offer advice to customers who require additional support. Where appropriate they can make specific arrangements to help individuals including: • mediated photocopying • unlimited renewals • book collecting lrweb.beds.ac.uk/libraryservices/additional

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Library Guides Learning Resources have created expert guides for you to use while you study. Find out how you can read ejournals, ebooks, search databases, check the catalogue and get subject guides from home using: lrweb.beds.ac.uk/guides LRWEB For full information on all our services and to keep up to date with what’s on be sure to visit: lrweb.beds.ac.uk Help away from the University You can find help on using all our facilities on our website: lrweb.beds.ac.uk/help You can also ask for help by calling: 01582 743488 Alternatively email us: IT issues: library.technical@beds.ac.uk Service queries: library.services@beds.ac.uk

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The library website is always the first place I look for information and it has never let me down.

CODE OF PRACTICE To ensure a positive experience, we ask you to treat all equipment with care and to observe the safety notices displayed in all the resource areas.

Safety and care:

Access is restricted in order to:

• Don’t leave your laptop, mobile, purse/wallet or any valuables unattended • If you feel unsafe or intimidated at any time please tell staff or security about it • Don’t lift any floor plates or create any trip hazards • Don’t open or interfere with any electrical equipment • Children and young people under the age of 18 are not allowed into the LRC/Library

• Ensure the highest level of personal security for under 18s • Maintain an appropriate study environment for all LRC/Library customers • Conform to University regulations

View the full code of practice online: lrweb.beds.ac.uk/libraryservices/codeofpractice

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There is additional information to cover overnight opening at Bedford Library and Luton LRC during 24/7 which can be found at: lrweb.beds.ac.uk/opening/247-advice

KEEP IN TOUCH Tell Us

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At your regular course committees you will have the opportunity to raise specific Library/LRC queries via your student reps. Usually one of the Academic Liaison Librarians will be there to answer your query.

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Replies can be made directly to you and/or via the Learning Resources Blog.

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You are also welcome to contact our service manager with any issues you may have: Marcus Woolley Director of Learning Resources and Service Excellence marcus.woolley@beds.ac.uk

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Top Tips • Learn how to use the library catalogue to find resources on your reading lists • Check lrweb.beds.ac.uk to read more about the services, help and guidance we provide • Find out who your Academic Liaison Librarian is and how they can help you • Remember to check out the FAQs to find answers to questions you may have at: lrweb.beds.ac.uk/faq • Make sure your username and password work for all your accounts • Try borrowing / returning a book to make sure you can use the self service machines • Make sure you read the instructions on how to print • Check your Google Mail account for important messages from the University • Avoid fines by remembering to renew your books online before they go overdue

Bedford Campus Polhill Avenue, Bedford, Bedfordshire, MK41 9EA Buckinghamshire Campus Oxford House, Oxford Rd, Aylesbury, Buckinghamshire, HP21 8SZ Butterfield Park Unit 260-270, Butterfield, Hitchin Road, Luton, LU2 8DL Luton Campus University Square, Luton, Bedfordshire, LU1 3JU Putteridge Bury Campus Hitchin Road, Luton, Bedfordshire, LU2 8LE UCMK 502 Avebury Boulevard, Milton Keynes, Buckinghamshire, MK9 3HS