Skills for Business - CPD brochure 2016

Training and Professional Development Skills for Business

Welcome to the University of Bedfordshire Bedford Campus Luton Campus Polhill Avenue University Square Bedford Luton MK4 9EA LU1 3JU Putteridge Bury UCMK Hitchin Road 502 Avebury Boulevard Luton Milton Keynes LU2 8LE MK9 3HS

Welcome to the University of Bedfordshire

Higher level skills help people and businesses stay competitive. With UK PLC apparently prospering following the recession, now is the right time to be thinking about investing in your skills.

Surveys show that education and training are once again a priority for British businesses and for all organisations that want to prosper and grow.

The University of Bedfordshire has been investing in the excellent facilities you will see in this prospectus and you can be sure that your team will be very welcome at our campuses in Luton, Bedford, Putteridge Bury and Milton Keynes.

Please take a minute to browse this brochure - just some of the short courses we have developed to support skills for business. And if we don’t yet offer what you are looking for, please let us know - we would be delighted to help.

Dr Nicholas Lancaster Director: Innovation and Enterprise Service

Contents

The Importance of Training and Development for Business

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Bespoke for Your Organisation 2 Work with Us to Find Funded Training and Skills Development

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Our CPD and Short Courses for Business Leadership and Management 4 Project Management 10 Lean and Lean Six Sigma 16 Marketing & Communications 22 Digital Security & Computing 30

Our Campuses 34 Terms & Conditions 36 More of Our Services 37

The Importance of Training and Development for Business The University of Bedfordshire is a regional and national gateway to business support services. By working with business, the public sector and social enterprises, the University helps organisations to grow and develop their business and their staff.

The University offers both accredited and nonaccredited training products and qualifications from the likes of The Chartered Management Institute (CMI), APMG International and The Lean Six Sigma Company. These are delivered by industry experts who share their wealth of knowledge and experience with delegates. Our training can be delivered at our state-of-the-art dedicated CPD centre in Luton, off site at external locations or even in the workplace.

We live in a changing world where businesses and organisations are constantly adapting. Achieving success is only possible if all those involved have the drive and the skills to enable forward movement and growth. Therefore, training and professional development are vitally important in We hope that our variety of courses will provide something to help you and your business adapt, up-skilling people. grow and prosper.

An important part of the University’s work surrounds its offer of Continuing Professional Development (CPD). Our CPD courses for businesses offer skills development opportunities that allow delegates to develop personally - enhancing their skills, employability and productivity.

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DURING 2015 OVER 500 PEOPLE BENEFITED FROM OUR BUSINESS SKILLS COURSES WITH ALMOST 400 QUALIFICATIONS ACHIEVED.

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Bespoke for Your Organisation We deliver our core training products at your Finally, if you already have an existing training premises. These can be ‘tweaked’ to suit your programme that you are proud of, we can work requirements. with you to develop University accreditation, giving your programme the added benefit of approval by Alternatively, we can work with you to develop a an educational establishment. programme of training just for your staff. We can carry out a training needs analysis based on the Whichever option suits your organisation best, current skills of your staff and what improvements you will benefit from access to the University’s you would like to see. Following this, we can experienced trainers and expert academics. devise and deliver an in-company development programme.

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WE HAVE WORKED WITH OVER 100 NEW BUSINESSES OVER THE LAST YEAR, FOCUSING ON SECTORS LIKE: AIRPORT AND AEROSPACE RELATED, ENGINEERING, MANUFACTURING, ICT AND CREATIVE SECTOR.

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Work with Us to Find Funded Training and Skills Development We have a strong record of accomplishments in Funded by the UK Skills Funding Agency and the the delivery of funded programmes for training EU European Social Fund. and skills development. We work with local • Lean for Logistics - A fully funded training programme for the South East Midlands authorities and European bodies to improve skills region. The funding was for training to apply for businesses and job seekers in our region. the internationally recognised Lean business improvement philosophy to the Logistics Recent funded initiatives include: sector. Funded by the UK Skills Funding Agency • Higher Level Skills: Qualifications for Key and EU European Social Fund.

Sector Businesses in Luton - A fully funded skills and employment support programme for jobseekers, graduates, and SME employees in We are able to provide funded training for the Luton’s key business sectors. Funded by Luton Armed Forces as a preferred training supplier Borough Council and the EU European Social for the MOD Enhanced Learning Credits Scheme as well as service leavers through the Career Fund.

• Maths Skills for Business - A fully funded Transition Partnership. mathematics skills programme for the South East Midlands region. The funding was for SME employees in the Engineering, Manufacturing and Advanced Technology sector.

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WORKING IN PARTNERSHIP WITH LUTON BOROUGH COUNCIL AND SUPPORTED BY THE EUROPEAN SOCIAL FUND, THE £300,000 ‘HIGHER LEVEL SKILLS’ PROGRAMME ENABLED MORE THAN 150 PEOPLE TO COMPLETE ONE OF THE OFFERED COURSES, WITH MORE THAN 70 ACHIEVING QUALIFICATIONS.

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Leadership & Management Learn how to be an effective leader and manager with us

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

We offer a suite of qualifications from the Chartered Management Institute (CMI) a leading professional body. We deliver these through the University of Bedfordshire Business School (UBBS).

These qualifications are at different levels and are suitable for people who have just become managers or middle managers with more experience. The courses cover a broad range of management skills, customer service and coaching and mentoring – all essential leadership tools.

Through our courses, we hope you and your staff will become stronger leaders by discovering new, innovative ideas and creative approaches to business management.

We deliver the sessions at our Luton and Milton Keynes campuses. Alternatively, we can deliver them at your premises. We can also tailor the courses to your specific needs.

Courses available: • CMI Level 3 Award in First Line Management (QCF) – Introduction to First Line Management • CMI Level 3 Award in First Line Management (QCF) – Delivering Excellent Customer Service • CMI Level 5 Award in Management Coaching and Mentoring (QCF) • CMI Level 5 Certificate in Leadership and Management (QCF) • Emotional Intelligence Workshop

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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CMI Level 3 Award in First Line Management (QCF) – Introduction to First Line Management Develop your managerial skills and the knowledge and confidence to succeed as a first line manager This introductory course from the CMI focusses on a range of management principles and will give you a foundation for developing your key leadership and management skills.

The course is based on CMI ‘Introduction to First Line Management unit 3017V1’.

The course will enable you to: • Understand your role as a first line manager • Understand who your stakeholders are and what they need • Develop plans to meet the needs of your existing and potential stakeholders • Understand the need to develop and maintain working relationships • Be able to manage team performance • Understand methods of identifying and supporting the performance of your team members.

Entry requirements The course is at Level 3, which is equivalent to A levels.

You will need sound English language skills and be able to produce written work to the required standard.

Qualification Leads to the CMI Level 3 Award in First Line Management on successful completion of written assignments.

Course duration, location and price Six evening workshops (with further guided learning and assessment required) University of Bedfordshire / UCMK / client’s premises £495 + VAT

CMI Level 3 Award in First Line Management (QCF) - Delivering Excellent Customer Service Grow your business by improving your customer service skills This course is based around the CMI ‘Meeting stakeholder needs unit 3003V1’ from the CMI Level 3 Award in First Line Management.

The course objectives • Identification of work plans with teams, gaining commitment to meet stakeholder needs • Identification of business improvements to meet client and stakeholder needs including costs and benefits of improvements • Enabling you to support a change in meeting stakeholder needs project The course will enable you to: • Gain skills to attract and retain customers • Create long-term value for your employer through effective management of customer relationships.

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Who is it for New, existing or aspiring supervisors and first line managers who have taken on responsibility for delivering excellent customer service.

Entry requirements The course is at Level 3, which is equivalent to A levels.

You will have sound English language skills and be able to produce written work to the required standard.

Qualification Leads to the CMI Level 3 Award in First Line Management on successful completion of written assignments.

Course duration, location and price Six evening workshops (with further guided learning and assessment required) University of Bedfordshire / UCMK / client’s premises £495 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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CMI Level 5 Award in Management Coaching and Mentoring (QCF) Develop your skills in coaching and mentoring This course is based around CMI ‘Introduction to Management Coaching and Mentoring unit 5014V1’, which is designed to develop your skills in management coaching and mentoring in a business setting. The course introduces the skills, roles and responsibilities of the management coach or mentor. You will develop techniques to help individuals and teams to achieve their objectives.

The course will enable you to: • Develop personally as a manager and leader • Develop knowledge of management coaching and mentoring • Develop coaching and mentoring skills • Develop management coaching practice Who is it for Supervisors and first line managers who are responsible for the performance of others. It will aim to support the adoption of coaching and mentoring skills in your business.

Entry requirements The course is at Level 5, which is equivalent to Foundation Degrees and Higher National Diplomas.

You will need sound English language skills and be able to produce written work to the required standard.

Qualification Leads to the CMI Level 5 Award in Management Coaching and Mentoring on successful completion of written assignments.

Course duration, location and price 2 days (with further guided learning and assessment required) University of Bedfordshire / client’s premises £950 + VAT

CMI Level 5 Certificate in Management and Leadership (QCF) Build on your core skills as a middle manager This course is for middle managers to develop and strengthen their skills. It covers two CMI units – ‘Introduction to management and leadership unit 5020V1’ and ‘Meeting stakeholder and quality needs unit 5005V1’ The course will enable you to: • Apply new techniques and methods of innovative leadership and management • Identify your management style • Understand the expectations of your stakeholders both internal and external • Understand recruitment and selection of staff • Ensure your staff are motivated and well organised • Understand performance and welfare issues • Understand the concept of quality standards and plan for continuous improvement Who is it for Those who are considering a move into middle management 8

or who are new to this role.

Entry requirements The course is at Level 5, which is equivalent to Foundation Degrees and Higher National Diplomas.

You will need sound English language skills and be able to produce written work to the required standard.

Qualification Leads to the CMI Level 5 Certificate in Management and Leadership on successful completion of written assignments.

Course duration, location and price 8 evening sessions once per week (with further guided learning and assessment required) University of Bedfordshire / client’s premises £950 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

“I have been able to put the theory of management into practice, and now work much more effectively with my broader team and have a better understanding of how to get the most out of them.”

Bethan Lohbrunner Manager, Stockdale Martin

Emotional Intelligence Workshop Understand and develop your leadership emotional intelligence with this one day interactive workshop Emotional intelligence is a well-known concept that deals with emotions and how to manage them, selfawareness, motivation, empathy and social skills. It is becoming increasingly important in the workplace and an understanding EI is a useful skill for successful teamwork and leadership.

Who is it for Team leaders, managers and executives who wish to understand and improve team performance

This interactive one day course will introduce you to emotional intelligence (EI) and its importance in improving corporate performance.

Qualification On completion of the course, you will receive a certificate of participation including a brief summary of the course content and scope.

The course will enable you to: • Understand the four key skills of EI • Understand the difference between IQ, DiSC and EI • Identify strategies for improving EI • Understand how to bring EI to teams/ leadership • Assist with managing people with low EI • Appreciate how to measure and monitor the impact of EI

Entry requirements None

Course duration, location and price One day. Please contact us for upcoming dates at our campuses University of Bedfordshire / client’s premises £200 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Project Management

Develop your project management skills with us

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

The ability to run projects well is essential to much of today’s business environment.

We offer a suite of courses on project management techniques. They cover the methods for managing or working with projects enabling you or your staff to develop a wide range of skills that will help projects run smoothly.

In addition, we deliver a change management course – important in the ever-changing world of modern business.

Our most popular course, PRINCE2® is an internationally recognised qualification.

• • • •

Agile Project ManagementTM - AgilePM® Change ManagementTM PRINCE2® Project Management MSc Project Management

AgilePM®, Change ManagementTM and PRINCE2® project management courses are approved

by Association of Project Managers Group (APMG International).

The MSc Project Management is accredited by Association of Project Management (APM).

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Agile Project Management™ - Agile PM® Learn a holistic approach to the management of projects.

This course, accredited by APMG International, will develop your project management skills to take account of the Agile approach and is designed to integrate with PRINCE2® qualifications.

Agile PM® develops a high level plan in the early stages of a project. The project team then creates the detailed steps.

Projects are run using an interactive, incremental approach with the business closely involved throughout. The aim is to run a speedy project in a flexible way involving all parties but never the less maintaining high standards.

The course will enable you to: • Develop a more advanced, applied level of knowledge to gain an understanding of Agile leading to successful management • Actively promote trust and close cooperation between the business and developers

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Improve time to market project success rates Accelerate results by encouraging stakeholder engagement

Who is it for Existing and aspiring project managers plus team members who wish to learn and adopt the Agile approach.

Entry requirements Previous Agile PM® experience is not required.

Qualification On successful completion of a written exam, delegates receive an AgilePM® Foundation or Practitioner Certificate.

Course duration, location and price Five full days University of Bedfordshire / client’s premises £850 + VAT

Change Management™ Learn how to manage change in your business Managing change and dealing with the impact of change is a high priority for many organisations.

This course, accredited by APMG International, will help you and your business come to terms with change and manage the process towards a positive outcome.

The course will look at the theory of how an individual, team, organisation and change leader are each affected by change and the impact on them.

The course will enable you to: • Understand how people react to change and how to manage that process.

• Attain a unique, tailored change management process for the whole team, based on the needs of the organisation • Ensure change initiatives are successfully implemented for continuous improvement 12

Who is it for Those leading or adapting to change in any organisation including current or aspiring change managers.

Entry requirements Previous Change Management experience is not required.

Qualification On successful completion of a written exam, delegates receive a Change Management Practitioner Certificate.

Course duration, location and price Five full days University of Bedfordshire / client’s premises £850 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Lean and Lean Six Sigma

Improve your business efficiency and grow your organisation We offer a suite of short courses focussing on business improvement techniques that will add value to your business.

They follow the internationally recognised Lean and Lean Six Sigma philosophies and methods. The ideas and methods in the courses apply to almost every form of business activity. A wide range of businesses and organisations can apply the skills developed e.g.

• • • • •

Manufacturing Logistics Healthcare Government Third sector

The Lean Six Sigma philosophy is about providing change and improvement to your processes and business performance. These courses help you to implement Lean Thinking tools to look at how you work and enable you to improve your process flow by eliminating waste and variation. They also show you how to use the Six Sigma monitoring statistics to ensure you are meeting customer needs and product quality.

Courses available: • • • •

Lean Thinking Lean Practitioner Lean Six Sigma Green Belt Lean Six Sigma Black Belt

Our business improvement training is approved by International Association of Six Sigma Certification.

The University is accredited by the QAA - the UK Quality Assurance Authority for Higher Education

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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PRINCE2® Project Management Pass this internationally recognised qualification with us PRINCE2® is an internationally recognised project management methodology and qualification. It is regarded as ‘the world’s most practiced project management methodology’. This course, accredited by APMG International, gives you the ability to apply process-based approaches to manage your work on projects effectively.

We run both the three-day Foundation and five-day Practitioner courses. The Foundation course covers all aspects of the PRINCE2® methodology. The Practitioner level includes additional elements such as planning and risk assessments.

The course will enable you to: • Define a project and learn a structured approach to project management • Distinguish between the themes, processes and techniques used in PRINCE2® • Identify the terminology used in project management

Who is it for You can apply the techniques you will learn in this course to all types of projects large or small. The Foundation level is suitable for staff working on any kind of project. The Practitioner level is for practising project managers.

Entry requirements Previous PRINCE2® experience is not required.

Those with a valid PRINCE2® Foundation certificate need only attend the Practitioner days of the course.

Qualification On successful completion of a written exam, delegates receive a PRINCE2® Foundation or Practitioner Course duration, location and price Foundation - three full days; Practitioner - five full days University of Bedfordshire / UCMK / client’s premises Foundation - £540 + VAT; Practitioner - £850 + VAT

MSc Project Management Enhance your delivery and management skills and advance your career options with this accredited course.

This course will develop your knowledge and skills to effectively manage projects. You will acquire a set of multi-disciplinary skills including planning and resource management but also soft skills such as interpersonal and leadership skills.

Topics covered: • Project management tools and techniques • Risk and quality management • Financial analysis • Project entrepreneurship • Business research methods Who is it for Project management professionals, administrators and managers working in the commercial, public or voluntary sectors.

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Entry requirements Applicants should have at least a Second Class Honours degree, or equivalent. International applications will be assessed using UKBA and University of Bedfordshire policy.

Check English language requirements at www.beds.ac.uk/ english-language. In some circumstances, alternative project management experience may be considered by the Course Leader, on an individual basis.

Qualification A University of Bedfordshire MSc in Project Management.

Course duration, location and price 1 year full time study / 2 years part time / distance learning (online) University of Bedfordshire Luton Campus £6,000

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

“Attending PRINCE2® has provided us with the necessary tools to run million pound projects successfully.

I now have a better understanding of how the structure of a project should be implemented and the checkpoints and processes for different types of decision making during a project.

Having this qualification also demonstrates to clients our commitment to ensuring successful business activities.”

David Jones Project Manager, Haywood Tyler

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Lean and Lean Six Sigma

Improve your business efficiency and grow your organisation

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

We offer a suite of short courses focussing on business improvement techniques that will add value to your business.

They follow the internationally recognised Lean and Lean Six Sigma philosophies and methods, which apply to almost every form of business activity. A wide range of businesses and organisations can benefit e.g.

• • • • •

Manufacturing Logistics Healthcare Government Third sector

The Lean Six Sigma philosophy is about providing change and improvement to your processes and business performance. These courses help you to implement Lean Thinking tools to look at how you work and enable you to improve your process flow by eliminating waste and variation.

They also show you how to use the Six Sigma monitoring statistics to ensure you are meeting customer needs and product quality.

Courses available: • • • •

Lean Thinking Lean Practitioner Lean Six Sigma Green Belt Lean Six Sigma Black Belt

Also available for our Lean Six Sigma Courses is the option to take an additional Practical Assignment allowing you to follow up the course with a project to embed your learning.

Our business improvement training is approved by International Association of Six Sigma Certification.

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Lean Thinking Learn Lean processes to increase productivity A short, two-day course introducing the Lean tools and principles.

You will learn about how they can make changes within your business. The tools aim to help your business grow. They guide you to review processes, minimise waste and ensure a steady delivery enhancing your customer service.

The course will enable you to: • Understand the Lean methodology and tools • Identify and resolve the seven types of waste • Apply Lean tools to you work • Apply the Lean Philosophy to your daily work • Sit the Lean Thinking Certificate exam

Who is it for Professionals who wish to start improving processes within their organisation.

This course is suitable for individuals and organisations of any size.

Entry requirements Previous Lean experience is not required.

Certification Leads to Lean Thinking Certificate on successful completion of a written exam.

Course duration, location and price 2 day course University of Bedfordshire / UCMK / client’s premises £595 + VAT

Lean Practitioner Learn how to put Lean processes into practice to improve your business A four-day course introducing the Lean tools and principles and how to apply them.

You will learn how to use the tools to make changes within your business to aid growth. They guide you to review processes, minimise waste and ensure a steady delivery enhancing your customer service. This will allow you to eliminate waste and add value to your customers The course will enable you to: • Understand the Lean methodology and tools • Reduce process Lead times • Analyse processes using Lean tools • Identify and eradicate seven types of waste • Reduce inventory • Sit the Lean Practitioner exam

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Who is it for Professionals who wish to start improving processes within their organisation or are already working on continuous improvement projects. This course is suitable for individuals and organisations of any size.

Entry requirements Previous Lean experience is not required.

Certification Leads to Lean Practitioner certificate on successful completion of a written exam.

Course duration, location and price A four-day course spread over two blocks of two days University of Bedfordshire / UCMK / client’s premises £775 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Lean Six Sigma Green Belt Become a Lean Six Sigma Green Belt to improve your business This eight-day in-depth course will introduce the Lean methodology and tools as well as the Six Sigma approach to managing improvements.

The Lean Six Sigma methodology is a structured approach and includes ‘hands on’ tools to aid your business improvements.

The course will enable you to: • Understand Lean Six Sigma methodology • Provide support on large Lean Six Sigma projects • Lead smaller Lean Six Sigma projects • Inspire colleagues to bring about continuous improvement within your business or organisation • Sit the Lean Six Sigma Green Belt exam

Who is it for Professionals who wish to start to work on business or process improvement projects.

This course is suitable for individuals and organisations of any size.

Entry requirements Previous Lean experience is not required.

Certification Leads to Lean Six Sigma Green Belt certificate on successful completion of a written exam.

Our Lean Six Sigma Green Belt course is approved by the International Association of Six Sigma Certification.

Course duration, location and price An eight-day course spread over two blocks of four days.

University of Bedfordshire / UCMK / client’s premises £1475 + VAT; £2375 + VAT (with Practical Assignment)

Lean Six Sigma Black Belt Become a fully-fledged Lean Six Sigma Black Belt with us This ten-day in-depth course will introduce the Lean Methodology and tools as well as the Six Sigma approach to managing improvements.

The Lean Six Sigma methodology is a structured approach and includes ‘hands on’ tools to aid your business improvements. You will learn a wide range of techniques to lead complex business improvement projects.

The course will enable you to: • Understand Lean Six Sigma methodology • Identify and start Lean Six Sigma projects • Lead complex Lean Six Sigma Black Belt projects • Inspire colleagues to bring about continuous improvement within your business or organisation • Sit the Lean Six Sigma Black Belt exam

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Who is it for This course is for anyone with the ambition to design and manage process improvement projects as a project leader.

This course is suitable for individuals and organisations of any size.

Entry requirements Previous Lean experience is not required.

Certification Leads to Lean Six Sigma Black Belt certificate on successful completion of a written exam.

Our Lean Six Sigma Black Belt course is approved by the International Association of Six Sigma Certification.

Course duration, location and price A ten-day course spread over two blocks of five days.

University of Bedfordshire / UCMK / client’s premises £1725 + VAT; £2825 + VAT (with Practical Assignment)

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

“We wanted to attend a course that could explain, in a practical way, the benefits of Lean to our company and how we may start to implement it, and enable better control of the workplace.

The course has really motivated me to improve the production department at Argon electronics.

I plan to improve our supply chain so that when we plan to build we are sure all parts are available and, amongst other things, I also want to address new product integration with Lean in mind.�

Ian Smith Production Manager, Argon Electronics

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Marketing & Communications Become a multi-skilled and effective business communicator

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

In these days of instant messaging, we are all aware of how marketing communications can influence us.

We have developed a suite of courses to help you and your business. They aim to develop business communication skills for the 21st century helping you engage with your market effectively.

Our courses develop key skills in communication, digital media and sales and marketing.

Finally, if you are looking to create yourself as a brand we can help.

Courses available: • • • • • • • • • • •

Communication Skills for Business Social Media – A Practical Introduction Social Media Skills for Digital Marketing Search Engine Optimisation for Business Design Skills for Business – Adobe Creative Suite and Web Design with WordPress Rebranding Yourself for the Creative Industries Chartered Institute of Public Relations (CIPR) – Diploma in Public Relations Institute of Sales and Marketing Management (ISMM) Certificate in Sales and Marketing Psychology of Marketing Cambridge English exams Preparation for IELTS

Our sales training is approved by the Institute of Sales and Marketing Management (ISMM).

Our Public Relations training is approved by the Chartered Institute of Public Relations (CIPR).

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Communication Skills for Business Learn how to communicate more effectively in a range of professional contexts Focussing on maximising the impact of your message, this course will help you whether you are in leadership or management, sales or marketing or are involved in providing excellent customer service.

You will learn how to develop and maintain your competitive edge by ‘selling’ your company’s image and brand effectively, as well as using appropriate body language. This course will cover written and speaking communication.

The course will enable you to: • Make effective business presentations to a variety of stakeholders • Develop effective listening techniques to understand your internal and external customers better • Influence key decision makers by delivering your message clearly, and according to purpose and context

Who is it for Any professional who needs to communicate effectively to customers and colleagues.

Entry requirements Previous experience is not required.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope.

Course duration, location and price 2 hours per week for 15 weeks University of Bedfordshire / UCMK / client’s premises £250 + VAT

Social Media – A Practical Introduction Develop a strategy for communicating with your customers through digital channels This course delivers a practical introduction to social media.

The session will help you consider the various social media channels, which ones are best and their benefits to your organisation.

On completing this course you will have a better understanding of social media platforms such as Twitter, Facebook, Google +, Pinterest and YouTube.

The course will enable you to: • Appreciate the benefits of social media for promoting your business or organisation • Understand where and how to use a range of social media platforms • Develop a strategy for social media which is applicable to your organisation’s needs.

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Who is it for Individuals and teams who are considering implementation of social media marketing.

Entry requirements Basic IT skills and a keenness to understand the use of social media for you or your organisation.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope.

Course duration, location and price One day University of Bedfordshire / UCMK / client’s premises £165 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Social Media Skills for Digital Marketing Learn how to effectively use social media for your organisation Social media are a free and productive way of communicating and generating leads. Use of the various forms, if done well is a great way to showcase your message to a wide audience.

In this course, you will learn about popular social media platforms and how to use them.

The course will enable you to: • Learn about the popular social media platforms including Twitter, Facebook, Google +, Pinterest and YouTube • Set up accounts and create a productive profile for yourself or your organisation • Learn how keywords play an important role in optimising social media and how to find ones that will work for your business • Develop strategies and discuss the ethos behind social media

Who is it for Businesses of any size that are looking to expand their social media presence. Also those who are wishing to promote a specific project or simply looking to increase their presence online.

Entry requirements Basic IT skills and a keenness to understand the use of social media for you or your organisation.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope Course duration, location and price Six evening workshops University of Bedfordshire / UCMK / client’s premises £375 + VAT

Search Engine Optimisation for Business Learn how to harness the power of search engines to increase enquiries and drive more business to your website Search engines can scan websites in order to assess how relevant they are to an audience. This course helps you to understand how these work. It will give you the tools to create a high ranking website and therefore increase traffic to your pages.

You will learn how to read code, understand the importance of header tags and realise the difference between good and bad links.

The course will enable you to: • Understand aspects of search engine optimisation • Learn about keywords • Understand how to add data to the meta tags

Who is it for Professionals and SME employees with little or no familiarity with search engine optimisation.

Entry requirements Sound IT skills and keenness to develop your website performance Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope Course duration, location and price One day University of Bedfordshire / UCMK / client’s premises £165 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Design Skills for Business – Adobe Creative Suite and Web Design with Wordpress Develop your creative skills using Adobe Creative Suite This series of workshops will guide you through the essential skills of how to design print and digital materials using Adobe Creative Suite. You will also learn how to build your own website. You can use the knowledge gained to develop or refresh your website and corporate visual imagery.

Who is it for A wide range of professionals such as administrators, brand managers, web managers, designers, and marketing executives. Also suitable for individuals who wish to up-skill in these products.

Workshops will demonstrate how to use professional Adobe software including Illustrator, Photoshop and InDesign.

Entry requirements Sound IT and computer skills

You will also undertake a practical session of web design with Wordpress.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope

The course will enable you to: • Use and modify fonts • Edit images • Prepare multi page documents • Import, cut and edit footage and sound • Host and customise your own website

Course duration, location and price Six evening workshops (with further guided learning and assessment required) University of Bedfordshire / UCMK / client’s premises £425 + VAT

Rebranding Yourself for the Creative Industries Learn how to create yourself as a successful brand Our leading practitioners in design will help you to create yourself as a brand: from your social media presence to your CV, we will help you become employable in a creative enterprise.

We will provide employment support including consultations on CV’s, interview skills and job seeking. We will also review your skills to provide a tailored update in: • InDesign • Photoshop • Photographic studio practice • Bookbinding The course will enable you to: • Create a personalised, branded online presence • Design a professional, bound CV • Create beautiful and powerful website or blogs for business and self-promotion • Understand the technical skills in image software 26

Who is it for Designers, entrepreneurs, start-ups, SME’s and creative who wish to update or re-skill.

Entry requirements Sound IT and computer skills and a desire to create a strong brand for yourself or your organisation.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope Course duration, location and price Six evening workshops (with further guided learning and assessment required) University of Bedfordshire / UCMK / client’s premises £425 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

“It has been great to think about who our customers are, and what motivates them. The course gave me tips and new ways of using the platforms I was already using and offered up new sites that I hadn’t heard of.”

Kellie Jones Marketing Manager, DCS Voice and Vision

Chartered Institute of Public Relations - Diploma in Public Relations Take an in depth look at all aspects of PR and gain a widely recognised qualification as well as credits towards a Master’s degree with us This Diploma course offers an in-depth insight into all aspects of PR. You will investigate a number of topics throughout the course including case studies and practical examples.

Topics include: • PR as a management function • Theoretical approaches • Reputation management • Corporate responsibility and stakeholder theory • Issues and crisis management • PR planning As part of the course, you will be required to complete three written assignments.

Who is it for Experienced PR professionals who are ready to progress to a more senior role or anyone who has previously studied the

CIPR Advanced Certificate in Public Relations.

Entry requirements There are obligatory entry criteria that need to be met in order to enrol onto the course. They vary depending on the delegates’ qualifications and work experience. To familiarise yourself with entry criteria, please visit our website Qualification Leads to the CIPR Diploma in Public Relations on successful completion of written assignments. You will also receive 60 credits towards a University of Bedfordshire Master’s degree in Public Relations.

Course duration, location and price A year long course, expected to start in October 2016 The course includes a series of classroom sessions.

University of Bedfordshire, Luton Campus POA

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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ISMM Certificate in Sales and Marketing Level 3 and Level 5 (QCF) Develop your sales or account manager career with these qualifications from the Institute of Sales and Marketing Management These courses delivered by distance learning will help you develop your sales and marketing career at your own pace.

managers who manage a team and wish to develop their skills and career.

The Level 3 Certificate is equivalent to A level and is suitable for those just starting out in a sales role. The Level 5 Certificate equivalent to a foundation degree/HND and is designed for those with account manager experience.

Entry requirements You will have sound English language skills and be able to produce written work to the required standard.

The course will enable you to: • Understand the laws and ethics of selling • Handle objections, negotiating and closing sales • Develop knowledge and skills in sales and account management Who is it for Level 3 is for those who are in their first or second sales role and who wish to develop their skills further Level 5 is for those who are practising sales or account

For Level 3 to be working in a sales role For Level 5 either an ISMM Level 3 qualification or relevant experience in an account manager or sales manager role.

Qualification On successful completion of the course you will receive the ISMM Level 3 or Level 5 Certificate in Sales and Marketing Course duration, location and price This is a distance learning qualification to run at your pace.

Level 3 - £1100 + VAT; Level 5 - £1500 + VAT

Psychology of Marketing Discover the theory explaining human behaviour and how it applies to sales and marketing A short course offering insight into the processes that may affect sales performance and the customer relationship.

Entry requirements Previous experience in psychology is not required.

New entrants to sales and marketing roles will learn effective techniques and more experienced professionals will gain knowledge to help them reflect on their work.

Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope

The course will enable you to: • Understand how psychology applies to the sales and marketing contexts • Reflect on sales and marketing experience • Develop strategies based on scientific evidence Who is it for Anyone working in a sales or marketing role or related professions both new entrants and those with experience.

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Course duration, location and price A half day course University of Bedfordshire / UCMK / client’s premises £195 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Cambridge English Exams Prepare for a range of Cambridge English exams with us The Cambridge English courses and exams are well known worldwide and are respected by employers and academic institutions alike.

We run a series of evening classes designed to help you study towards the following qualifications: • • •

Preparation for Cambridge First Certificate in English Preparation for Cambridge Certificate in Advanced English Preparation for Cambridge Proficiency English

Who is it for Anyone who wishes to improve their English language and academic skills or who needs to complete one of the Cambridge English exams for their career Entry requirements You will have an initial assessment at the beginning of the

course to check your level of reading, writing and spoken English is appropriate.

Qualification You will be assessed throughout the course on the four language skills. The external Cambridge English examination is not compulsory but advice will be given on appropriate test dates and centres.

Course duration, location and price Courses 4 hours per week for 12 weeks on a Tuesday and Thursday evening. Classes begin in September and February to fit in with December and June Cambridge exam sessions.

Please contact us for upcoming dates at our campuses £220 + VAT

Preparation for IELTS Prepare for your International Language Testing System exams with us.

This course enables you to enhance your language and academic skills to help you in your future studies or your chosen career.

The course will enable you to: • Understand a range of written texts, including recognition of opinion, tone, purpose and attitude • Produce non-specialised types of text, such as articles, essays, letters and reports • Understand a range of spoken communication including media broadcasts, lectures, speeches and interviews • Apply knowledge of English grammar systems and lexical conventions to your oral and written work to communicate the desired message Who is it for Anyone who wishes to improve their English language and academic skills or who needs to complete an IELTS exam for their career

Entry requirements You will have an initial assessment at the beginning of the course to check your level of reading, writing and spoken English is appropriate.

Qualification You will be assessed throughout the course on the four language skills.

The external IELTS examination is not compulsory but advice will be given on appropriate test dates and centres.

Course duration, location and price Courses run throughout the year typically 4 hours per week for 12 weeks.

Intensive courses are also available (subject to demand) Please contact us for upcoming dates at our campuses University of Bedfordshire / client’s premises £220 + VAT + exam fees

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Digital Security & Computing Keep your business secure and up to date

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Our computing and data management courses help your business to develop the skills of your staff in these very modern topics.

The courses cover cyber security, computer languages and the issues around handling big data sets.

As a mix of beginner level, to help learn the basics, as well as advanced to develop skills further, there is something for everyone.

Courses available: • Big Data and Business Analytics • Modern Programming Fundamentals • Systems and Software Engineering

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Big Data and Business Analytics Learn how your business can benefit through the analysis of big data This taster course introduces you to the concept of ‘big data’ and how you can manage and use it. It will comprise of introductory lectures and workshops.

Big data is generated by many businesses in a variety of forms both digital and analogue. Defined as a data set too big to be efficiently worked in real time with traditional database tools, big data is a real challenge for modern businesses.

The course will enable you to: • Appreciate the various sources of big data and the developments in software capable of handling it • Understand some simple statistical tools to begin gaining an appreciation of analytics • Understand the software developed to process big data in your business • Develop strategies and discuss the ethos behind social media

Who is it for Business executives trying to learn the benefits of using big data and wishing to learn the basics. Those exploring the business possibilities of harnessing big data and those exploring a career move into data science.

Entry requirements An understanding of using large data sets in any organisation Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope Course duration, location and price 2 half days University of Bedfordshire / UCMK / client’s premises £165 + VAT

Modern Programming Fundamentals A practical course to help you understand Python and develop a professional approach to analysis, design and implementation when programming Python is a very popular programming language in both academia and industry and this course gives you the foundations of this language with a practical understanding.

The course will cover the main concepts of this language.

You will learn how to use Python through the development and testing of small projects.

You will design, organise and write programs and you will look at the functionality and structure of these programs.

The course will enable you to: • Understand the process underlying the development of software systems • Learn how to analyse a program and how to write a program to fulfil a specified task.

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Who is it for Anyone with an interest in learning programming Entry requirements Sound understanding of IT computers and computing Certification On completion of the course you will receive a certificate of participation including brief summary of the course content and scope

Course duration, location and price 4 hours per week for 8 weeks University of Bedfordshire / UCMK / client’s premises £750 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Cyber Systems, Security and Software Engineering An advanced qualification providing the knowledge needed to understand and impart the complexities of modern software engineering Designed for those who are aware of the value of the data they handle and how cyber threats can affect this data.

Throughout the course, how security affects every layer of software, human computer interaction (HCI) and databases is covered. You are shown how it is possible to consistently improve security through design.

The course weaves cyber security into object oriented programming, operation systems, file handling, databases and devising effective testing mechanisms.

The course will enable you to: • Design and write programs in an object-oriented language • Design and write test routines for programs which probe security features that should be designed out by default (such as checking data types) • Evaluate, apply and develop appropriate tools and

techniques to model complex scenario within the real world Who is it for Business owners and managers who are responsible for handling data. Ex forces personnel looking to build their careers in new areas.

Entry requirements An excellent understanding of computers and computing.

Qualification On successful completion of the course, you will receive an Advanced Professional Certificate equivalent to 30 credits at Masters level.

Course duration, location and price 2 half days per week for 12 weeks plus home study University of Bedfordshire / UCMK / client’s premises £750 + VAT

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Our Campuses The Luton campus

is located right in the centre of town and is within easy walking distance of train and bus stations, and a short car journey from London Luton Airport. A modern and welcoming space for your event, the £34m Campus Centre houses a 240-seat lecture theatre, a range of rooms, exhibition and flexible spaces.

Our £20m Postgraduate and Continuing Professional Development Centre opened in 2013 and is ideal for training and away days. This exciting new facility includes state-of-the-art IT and AV equipment, informal quiet learning spaces, two Harvard-style lecture theatres, as well as a student lounge and cafe.

The Bedford campus is continuing to undergo redevelopment, which includes

the completion of an £8m Physical Education and Sport Science Centre, which was used as an athlete training centre for the 2012 Olympics and a £6m Bedford Campus Centre, boasting a 280-seat theatre, dance studios, a fair trade restaurant and social space.

The Bedford campus is located 20 minutes by foot from the town centre and the surrounding area has a wealth of parks and open spaces including Bedford Park, near the University campus.

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

Putteridge Bury

is a magnificent neo-Elizabethan country mansion set in 30 acres of landscaped gardens and picturesque parkland. It has a wide variety of rooms available to suit every need from a small business meeting to a company conference. All rooms are very flexible and can be used for a great range of different events. Putteridge Bury has been successfully running conferences for many years and has built a strong reputation as one of the top venues in the area.

UCMK is the newest addition to the vibrant, wider University of Bedfordshire community

and is an exciting new chapter for Milton Keynes (MK). As a place to live and study, MK is designed for people who live life to the full, and is home to many of the UK’s biggest businesses.

Milton Keynes is a place of tremendous opportunity, and is one of the fastest growing places in the UK. Supporting UCMK is a local, dynamic and varied business and education community, giving employment and placement opportunities, as well as strong networks.

The business community is embracing UCMK as a great addition to the city.

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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Terms and Conditions The information about courses provided in this brochure is intended to give potential applicants an overview of the programmes that the University intends to make available in the next academic year.

If a course is not provided in whole or in part, the University will take such steps as are available to it to minimise the effect of any alteration or withdrawal. Such steps may include alterations to the delivery of teaching or assessment, the offer of a place on an alternative course or the offer Every effort is made to ensure that the information to transfer to another course at the University or in the brochure is accurate. However, it may elsewhere. become necessary for the University to make changes, for example to programme content, You will be entitled to decline to accept the changes course delivery and fees, due to legitimate staffing, to the programme and withdraw but not to receive financial, regulatory and academic reasons a refund for those parts of the programme that you including (but not limited to) industrial action, lack have completed whether or not you have passed of demand, departure of key personnel, change any assessment. in government policy, withdrawal or reduction of funding, the requirements of the quality code of Our full terms and conditions can be provided on the Quality Assurance Agency or a change of law. request or found at www.beds.ac.uk/ies/training/ The University will endeavour at all times to keep terms-and-conditions such changes to a minimum and to keep students informed appropriately.

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Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

More of Our Services

Although training provision is an essential tool in Both projects aim at the towns’ economic supporting local businesses, other services are development by improving the lives of their citizens also available from the University of Bedfordshire. and supporting the growth of local businesses.

With growing reputation for high quality teaching, world-class research and support for business start-up, the University provides access to training, funded opportunities, events, academic expertise, technology, consultants and graduates.

Our recruitment service support includes a full recruitment process to fill full and part-time graduate vacancies, placements and work experience. We also provide organisations with access to networking and state-of-the-art facilities.

We promote entrepreneurship by delivering various business start-up programmes that provide The University is committed to Knowledge Transfer entrepreneurs with the opportunity to learn and Partnerships (KTP), an established and successful develop essential business and networking skills. Government supported scheme, designed to give companies access to the University’s knowledge Leading University experts are actively involved and expertise. in working with organisations on a number of projects, including MK Smart (led by the Open University) and the Luton Airport Enterprise Zone.

“

THE UNIVERSITY IS VERY ACTIVE IN CONSULTANCY, APPLIED RESEARCH, TRAINING AND PROFESSIONAL DEVELOPMENT WITHIN THE REGION. LAST YEAR WE SECURED £9.5M- UP APPROX 25% ON 2015.

”

Contact us: 0800 328 5334 | http://www.beds.ac.uk/ies/training | cpd@beds.ac.uk

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This organisation provides management development programmes that meet the rigorous quality required to achieve CMI accreditation

PRINCE2ÂŽ is a registered trade mark of AXELOS Limited.

The Swirl logo™ is a trade mark of AXELOS Limited.

The APMG-International Agile Project Management and Swirl Device logo is a trade mark of The APM Group Limited.

The APMG-International Change Management and Swirl Device logo is a trade mark of The APM Group Limited.

This current brochure provides information about short and professional courses delivered by the University of Bedfordshire. The course offerings are subject to change without notice. The final authority of changes in course offerings rests with the University. Prices correct at time of printing (April 2016).