New skills and tools to support the servitization journey of SMEs

Company: Soluzioni Informatiche e Tecnologiche Srl

Tutor: Giuditta Pezzotta

This research project is in the area of servitization and product-service systems, i.e., the evolution of the business model of companies from a model focused on product sales to the sale of integrated product-service solutions with the aim of creating greater value for the customer.

This transformation process also involves Small and Medium Enterprises (SMEs), for which both the literature and the market offer few methods and tools suited to their needs.

This is the context for the research project in collaboration with SIT Soluzioni Informatiche e Tecnologiche Srl, a small IT company specializing in providing Business Management Software for Small and Medium Enterprises.

The objective of the project is therefore to define, starting from their software for service management and operational processes, a tool that will accompany SMEs on their path to servitization, both from the point of view of the new skills and organizational changes required and from the point of view of software applications to support processes.

The research will involve an analysis of the literature on the level of servitization of SMEs and the identification of the main barriers and needs, both from the point of view of the skills required and the methods and tools needed to support them.

The next stage will then involve defining the requirements for the development of a tool to accompany them on the path to servitization.

The research will be accompanied by the development of case studies for business requirements analysis and validation of the developed tool.