UMass Memorial HealthAlliance-Clinton Hospital Donor Report (October 2016 - September 2017)

FY2017 Report to Our Community October 2016-September 2017

Best Place to Give Care.

Best Place to Get Care.

CARES Champions 2017 C onsistently Excelling at Patient-Centered Care Iris Brodeur, RN Iris is very compassionate with patients and their loved ones. She understands the individualized care that is needed in complicated situations and can redirect a patient’s emotion and conflict to a renewed sense of self and purpose. She treats each patient that she encounters with patience, wisdom and kindness and is consistently focused, thoughtful and a joy to work with. Iris consistently excels at patient-centered care.

A cting with Personal Integrity and Accountability David Hill, Engineering/Facilities Dave’s approach to the work he performs and his interactions with caregivers and patients illustrates this C.A.R.E.S. value. He is always focused on the work that needs to be done and consistently checks in with caregivers to ensure the timing is correct. He establishes an estimated timeline for work to be performed while offering suggestions to minimize any negative impact. Dave always acts with personal integrity and accountability.

R especting One Another Mairead Schofield, PAS Representative Mairead always puts our patients first. She has a very upbeat personality which helps to put the patients at ease. She gives her all each and every day providing excellent service for our patients and their families. She treats everyone with respect and always volunteers to help her co-workers. She is a great asset to the HealthAlliance-Clinton Family. Mairead believes in respecting one another.

E ffecting Change Through Teamwork and Systems Thinking Cara Marceau, Clinical Pharmacist Cara is always willing to step up to the plate to ensure transitions are both smooth and effective. She worked to promote the standardization of our Oncology formulary and has laid the groundwork for Care Plans. She actively leads an interdisciplinary team to review current plans and develop systematic approval and implementation processes to update electronic protocols. Cara effects change through teamwork and systems thinking.

S upporting our Diverse Community Marivel (Eve) Harriman, Department Assistant Marivel consistently demonstrates our C.A.R.E.S. values and continues to put our patients first. She recently made it her goal to learn Spanish in order to better communicate with our patients and their families. Marivel’s top priority is to always provide culturally sensitive customer service to offer exceptional value to all our patients. Marivel supports our diverse communities each and every day.

As we reflect on our accomplishments for fiscal year 2017, we are truly thankful for the support and partnership of our donors and community partners.

Your donations have helped to make an immediate impact on urgently needed health services to our community.

We are pleased to present the 2017 Report to Our Community which highlights many of the improvements, additions and collaborations accomplished during the year. Our caregivers remained focused to deliver quality, compassionate care and service to each and every patient.

With your support and their dedication, we have touched the lives of so many within our region.

Although we celebrate a year of much success, there is still much to do, much work to be done. Looking to the future, we remain dedicated to completing the expansion of the Emergency Department which will ultimately offer progressive Emergency Care. During FY17, we began the process of merging with Clinton Hospital which will help us to remain well positioned to deliver health care at a regional level.

Thank you for your ongoing support as we continue our vision to be the Best Place to Give Care and the Best Place to Get Care.

Legal Merger: HealthAlliance and Clinton Hospitals Established new leadership structure Expanded Hospitalists program to Clinton and combined two medical staffs Successfully supported system-wide effort of the EPIC Conversion Doyle Community Fund supported more than a dozen not-for-profits in our community Opioid Task Force formed identifying three work streams Constructed Co-Generation Plant designed to recycle energy streams and dramatically reduce energy costs Obtained funding and regulatory approvals for Hospital Improvement Project (HIP) Improved patient experience as measured by “Likelihood to Recommend” Press Ganey score Achieved “4 Stars” in CMS rankings Workplace violence committee risk assessment completed, de-escalation education to all caregivers Hospice ranked in top 20% nationwide for patient satisfaction

Deborah K. Weymouth, FACHE President and CEO

Integrated IT, Revenue Cycle, HIM and Patient Access into the system structure

2017 Accomplishments*

President’s Message

*Including October 2016-December 2017

Donations & Making a Difference “Giving is not just about making a donation, it’s about making a difference.”

– Kathy Calvin We invite you to help us make a difference.

Each and every donation you make, no matter what the size, is truly a building block in helping us to provide exceptional care. At UMass Memorial HealthAllianceClinton Hospital our patients know this is “The Best Place to Give Care, The Best Place to Get Care.” Your support matters!

Supporters are always encouraged to participate in one of our existing fundraising events such as our annual HealthAlliance Foundation Golf Classic, our Cat’s Meow Speakeasy Tasting Gala, and the Celebration of Lights, or they can conduct a fundraising event of their very own.

Doyle Community Fund Grant UMass Memorial HealthAlliance Foundation The UMass Memorial HealthAlliance Foundation recipients of the “Strategic Funding Round” for the Doyle Community Fund were awarded the one-time grants which will help fund initiatives that align with our objectives and address prevention, intervention and education when looking at the opioid crisis within our community.

A total of $150,000 was awarded across four not for profit organizations: Community Health Connections, GAAMHA, LUK, Inc., and Our Father’s House.

UMass Memorial HealthAlliance-Clinton Hospital has partnered with several regional community members to form a regional Opioid Task Force. The collaborative is focused on three primary areas: Emergency Department and Inpatient Care, Outpatient Follow Up Care, and Community Engagement and Education. Members of the Task Force include UMass Memorial HealthAlliance-Clinton Hospital front line staff, managers and directors, hospital board of trustees members, physicians, recovery coaches, Community Health Connections, Community Health Link, LUK, Inc., Fitchburg Police Department, Fitchburg Fire Department, AED Foundation, Recovery Centers of America, Spectrum House, Department of Children and Families, Clean Slate, and several community members.

All proceeds were made available through the generosity of our donors and sponsors at the 2017 Golf Classic.

In the News...

HealthAlliance Caregivers at the 27th Annual Golf Classic: Janet Champa, Sharon Halloran, Lindsay Hazelrigg and Kim Legere

UMass Memorial – HealthAlliance Hospital Annual Golf Classic The UMass Memorial – HealthAlliance Hospital Annual Golf Classic 27th Annual Golf Classic held at The International in Bolton, MA net more than $200,000 for the UMass Memorial - HealthAlliance Hospital Education & Opportunity Fund Scholarship Programs as well as community funding to support opioid addiction prevention, intervention and education.

More In the News continued on page 14

You’re in the right place.

Community Campaign As part of the Emergency Department expansion, the “You’re in the right place” campaign has a goal of raising $2.5 million of the total cost through a combination of philanthropic support from the community and the generosity of our caregivers. As behavioral health patient volume continues to rise within our Emergency Departments, we recognize the increased need for behavioral health navigation and case management services. Through the generous support of our caregivers and the community at large, additional resources, education and support will be implemented to continue to meet the needs our patients, our community and our caregivers.

Your contribution will truly make a difference.

FAQ’s – Campaign Giving Q: Can I donate in honor or memory of someone?

Q: How do I make a pledge?

A: Yes. Making a gift in honor or in memory or someone is a lasting tribute to them and their legacy.

A: www.healthalliancefoundation.org or 978-466-2258 Community members and caregivers are urged to use the Wish Book donation packet, complete the pledge form, put in a sealed envelope and return to the Development office.

You can also visit the foundation website at http://www. healthalliancefoundation.org/wish-book/ to donate on line or contact the Development Office for further information at 978-466-2258.

Q: Can I contribute assets or other cash?

A: Yes, donors may contribute stocks and other appreciated assets such as real estate. Be sure to consult with your financial advisor or accountant for more information.

Services in Your Community Clinton Campus Diagnostic Imaging (Radiology)

Interpreter Services Laboratory/Blood Draw

Bone Density

Medical Telemetry

Digital Mammography Fluoroscopy

Physical Therapy

Acupuncture Massage

Nutrition Counseling/ Education

Cardiology

Reiki

Occupational Therapy

Orthopedics

Classes: Yoga, Fitness, Stress Management

Physical Therapy

X-Ray

Specialty Clinics:

Financial Counseling/ Certified Application Counselors

Infusion Center Interpreter Services

Ultrasound

Emergency Care/ Emergency Room

Cancer Center(Medical & Radiation Oncology)

Financial Counseling/ Certified Application Counselors

Complementary Care Center

Respiratory/Pulmonary Function Testing

Endoscopy

(EMG) Clinic

American Cancer Society Resources Audiology

Nutrition

CT Scanning

Burbank Campus

Dermatology Nephrology Pulmonology

Geriatric Medical Psychiatry Unit

Diagnostic Imaging (Radiology) Digital Mammography X-Ray Electromyography

Laboratory/Blood Draw

Speech, Language and Hearing Sports Medicine Clinic TB Clinic Urgent Care Center

201 Highland Street

275 Nichols Road

Clinton, MA 01510

Fitchburg, MA 01420

978-368-3000

978-343-5000

*2017

Other services available in your community - Call 855-UMASS-MD (855-862-7763) for more information!

Allergy Arthritis and Joints Bronchial Thermoplasty Cardiac Surgery Cardiology Cochlear Implants Colon and Rectal Cosmetic Procedures Cosmetic Surgery Dermatology Ear, Nose & Throat Endocrinology Eye Center Family Medicine Foot and Ankle Care Gastroenterology

General Surgery Gynecology Hand and Upper Extremities Hearing Aids and Repair Hearing Evaluation Heart & Vascular Hematology/Oncology Immunology Infectious Diseases Infertility/Fertility Internal Medicine Maternal Fetal Medicine Multiple Sclerosis Nephrology Neurodiagnostic Neurology

Oral & Maxillofacial Surgery Obstetrics Opthamology/Eye Care Orthopedics Pediatric Medicine Primary Care Podiatry Pulmonary Medicine Phychiatry Psychology Sports Medicine Surgery Plastic Surgery Urology Vascular Surgery

Leominster Campus American Heart Association Training Center

Bronchoscopy Pain Injections

Birthing Center (Maternity Services)

Employee Health

Cardiac Rehabilitation

Financial Counseling/ Certified Application Counselors

Case Management

Foundation

Chapel

Interpreter Services

CHART Program Childbirth Education

Joint Replacement School

Critical Care

Laboratory/Blood Draw

Diabetes Self Management Education

Lactation Specialist

Diagnostic Imaging (Radiology)

Medical/Surgical Unit

Medical Records

Mohs Surgery/ Skin Cancer

Bone Density CT Scanning Digital Mammography/ Tomosynthesis

Nutrition Counseling/ Education Palliative Care

EEG

Pediatrics/Young Adult

EKG

Pre-Testing

Fluoroscopy

Progressive Care

Nuclear Medicine

Pulmonary Rehabilitation

Ultrasound X-Ray Dialysis (Inpatient) Emergency Care/ Emergency Room Endoscopy/ Minor Surgery

Respiratory/Pulmonary Function Testing

Other HealthAllianceClinton Locations HealthAlliance Fitchburg Family Practice 326 Nichols Road Fitchburg, MA 01420 978-343-5270 www.haffp.org HealthAlliance Home Health & Hospice 9 Leominster Connector Leominster, MA 01453 978-728-0621 Physical Therapy Plus at Orchard Hills 100 Duval Road Lancaster, MA 01523 978-537-8855 Physical Therapy Plus at Whitney Field 21 Cinema Boulevard Leominster, MA 01453 978-534-5922 Take Charge/Occupational Health 510 North Main Street Leominster, MA 01453 978-248-8880 Urgent Care Burbank 275 Nichols Road Fitchburg, MA 01420 978-343-5000

Smoking Cessation Surgery Telemetry

60 Hospital Road

Urgent Care Leominster 510 North Main Street Leominster, MA 01453 978-466-8820 www.urgentcareleominster.com

Leominster, MA 01453 978-466-2000

When you need us, we are ready!

Emergency Room Expansion It has been almost 20 years since UMass Memorial - HealthAlliance Hospital last expanded our Emergency Department. Demand for services has grown well beyond expectations and now exceeds available capacity. Our current space was built to accommodate 20,000 visits per year.

Our Emergency Department now sees more than twice that number, with over 47,000 visits receiving treatment in 2016.

To address this greater demand, we implemented a “Door to Care” program in 2015. This program eliminated the triage process and focused on getting patients into a room and with a physician—quickly. This program addressed waiting-room overcrowding, and in two years resulted in a 20 percent increase in capacity.

Although this model decreases wait times to see a physician, due to the significant space constraints patients were often asked to wait in the hallways as the treatment rooms were completely full. Without more space, our Emergency Department can not accommodate the rising number of patients seeking services. We need your continued support.

Before

After

Frequently Asked Questions Q: How much bigger is the new Emergency Department?

Q: Will there be improved space for behavioral health patients?

A: Square footage will be increased from 14,500 to 26,500 square feet with 14,500 square feet to be renovated.

A: Yes. The behavioral health area will be a private and safe area with secured space for patients in need of observation. This area will include improved common space for our patients and a fully stocked nutrition center.

Q: How many new beds will the new Emergency Department have?

A: Patient beds will be increased from 24 to 37. Plus 2 additional triage spaces.

Q: Will there be any new features in the updated lobby design?

A: The new and improved lobby area will be staffed 24/7 and will include improved patient and family amenities featuring an updated waiting area, gift shop and ground-floor coffee shop.

Q: How will treatment rooms be updated?

A: Enhanced standardized treatment rooms will be streamlined for efficient and optimal clinical care while in a family centered design. All treatment rooms are designed to be universally accessible to accommodate any patient regardless of their condition.

Q: What will the Nurses Station look like?

A: The Nurses Station is a state-of-theart clinical hub featuring expanded space and additional room for all of the interdisciplinary caregivers. It is centrally located to ensure optimal monitoring of all patients and effectiveness of care teams.

Q: Will there be a Bariatric Room?

A: Yes, the Bariatric Room is a stateof-the-art treatment room designed for patients who require additional clinical support space and equipment to ensure optimal comfort.

Q: Will there be any enhancements made to the Resuscitation Room?

A: Yes. The Resuscitation Room has been enhanced to the most modern cutting edge technology and additional space to store lifesaving equipment at an arm’s length.

Q: Will there be a new entrance for ambulances?

A: Yes, The new design of the ambulance entrance will better accommodate the needs of our community partners and includes expanded space, improved work stations and supply areas.

Q: Will there be additional parking to accommodate increased volume?

A: Yes, there will be 60 additional parking spots.

Q: What does the construction timeline look like?

A: The project will span approximately 30 months and 6 phases. Construction of expanded space has begun and will be followed by ongoing renovations and full renovation of the existing Emergecny Department space.

Q: Will there be any disruption of services within the Emergency Department during construction?

A: No, there will not be any disruption to services. At no time will there be a decrease in the number of current beds during the project. Every effort will be made to keep construction noise to a minimum and away from peak hours. Additionally we are providing complimentary valet parking that we urge patients and families to utilize. Our valet team is here 24/7 for your convenience.

Q: What is the estimated cost of the project?

A: The estimated cost is $37.3 million.

Help and support from our community will make all the difference in our ability to deliver the extra features our community needs and desires.

For more information call the Development Office, 978-466-2214 or visit www.healthalliancefoundation.org.

Community Involvement

Wear Red Day to Support Wo Leominster Education Foundation Walk Run event

Members of the Board of Trus Toy Packaging for Holidays

Annual HealthAlliance Guild Breakfast with Santa

Slattery’s Turkey Trot

UMass Memorial – HealthAlliance Hospital is dedicated to our community and your help will make our work reach even more people in our community!

Campaign Kickoff at Ron Bouchard Auto Museum

omen’s Heart Disease

stees at the Groundbreaking Event

Groundbreaking Event for the Emergency Department

Boys and Girls Club 5K Event

Fitchburg Family Practice on FATV

Teddy Bear Clinic

Karen’s Closet 5K

14 27th Annual HealthAlliance Golf Classic

Johnny Appleseed Festival

Fitchburg Family Practice at Fitchburg Civic Days

Community Involvement

2017 Relay for Life

North Central Mass Chamber Scholarship Breakfast

Coat Drive for Worcester County Sherrifs Department

Salvation Army Bell RInging

Clinton Olde Home Days

Fox 25 Zip Trip to Leominster

In the News.. $10,500 Awarded to SimondsHurd Complementary Care

by Angie’s Spa Cancer Foundation & Harvard Pilgrim Angie’s Spa donated $10,000 and Harvard Pilgrim awarded $500 to Simonds-Hurd Complementary Care for services provided through the Center. Patients at the Simonds-Sinon Regional Cancer Center in Fitchburg are provided the opportunity to experience some relief from symptoms and side effects of treatment through the use of acupuncture, breathwork/meditation and hand/foot and chair massage made possible by a renewed grant from Angie’s Spa Cancer Foundation!

Paint Night to Support the Angie’s Spa Grant

UMass Memorial - HealthAlliance Hospital Donates Sunscreen Dispensers With the continued increase of identified cases of skin cancer, UMass Memorial - HealthAlliance Hospital launched its Mohs Micrographic Surgery (skin cancer outpatient services) in 2016. Proceeds from the Annual Golf Classic were set aside to increase community outreach and education around the symptoms, causes and treatment of various skin cancers. As a result of that, UMass Memorial – HealthAlliance Hospital has partnered with local municipalities to install sunscreen dispensers in public park areas.

Members of the Development/Marketing Team, Lisa Adams, Joe Cyr and Danielle Trembley with Katrina Couture, Public Health Nurse and Chris Knuth, Health Director from the City of Leominster

11th Annual Cat’s Meow Speakeasy is a “Roaring” Success!

Deborah LaPointe and Chaplain Cathy Pimley

On March 2, more than 550 “Guys and Dolls” attended the 11th Annual UMass Memorial - HealthAlliance Hospital Cat’s Meow Speakeasy Tasting Gala. The sold out event features a Roaring 20s theme and is a premier fundraising event in the area. The funds of $80,000 were raised from this year’s event and support the lung cancer screening programs at UMass Memorial – HealthAlliance Hospital.

UMass Memorial - HealthAlliance Hospital Report to Our Community 2017 The following list of supporters is a report of gifts received from October 1, 2016 to September 30,2017 Supporters Adam Abramson James P. Adams Lisa S. Adams Richard A. Adams Robin Adams Paula Alexander Gail M. Allen Michael Allen Patricia Allen Kenneth Amadon Victor Amenta Emily A. Amico David Ammerman, MD Janet Anderson Jennifer Andrews Rene Antil Frank Armo Nancy A. Arsenault Michael Aspesi Beverly Y. Aubuchon Ernest Aubuchon Randolph Aubuchon Susannah Auferoth Sonia Azzi Nadine L. Baer Thomas F. Bagley Franny Baird Kathy Baird Carolyn Baker Elizabeth J. Baldarelli Brenda Bangrazi Lawrence Barbash

Frances Barnes Mary Anne Barnes Brenda T. Barnicle David M. Bartlett Fay Bashaw David Basiner Patricia A. Basteri Paulette Beardmore Diane Beaudoin Judith Beaulac Mary E. Beck Venton Beckford Cheryl Bedard Francis Bellafiore Lara Belliveau Patricia J. Benham Cynthia Bennett Patricia G. Bensetler Michael Berardo Jeffrey Beresford Annette D. Bergeron Charles D. Bergeron Jacqueline Bergeron Samantha Bergman Guy L. Berthiaume Bruce R. Beyeler Jim Bianchi Charles W. Bigelow Anne F. Birtwell Joseph A. Bisol Robert M. Bonci Louis J. Borgilt Pamela A. Borgilt

Steven Borodawka Dennis P. Bosselman Doris Boucher Yvon Boucher Kathy Boudreau David Bourgeois Bill Bourque Diane B. Bourque George J. Bourque James J. Bourque Leslie J. Bovenzi Janet Bracani Janet H. Bracani Michael J. Bradbury, MD Joe Brady William J. Brassard Shari Bresnahan Vicki Bretthauer Richard A. Brockelman James Broderick Iris J. Brodeur Bobby J. Broeckel John E. Bronhard Anne B. Brophy Charles F. Brophy Douglas Brown Kathleen Brown Paul R. Brown Elizabeth S. Buckley Ilselore D. Burdell Brian F. Burgwinkle Linda M. Burke Maureen and Daniel Burke Susan Burnett Chester J. Burzenski Claire L. Burzenski Joseph Burzynski Karen A. Byrne Robert M. Cade Joseph Cadette Kristen P. Caisse Patricia Caissie Bertha Callahan Gail A. Callahan Jeremiah P. Callahan Brian J. Camara Arthur Caponi Nancy M. Carlisle Phillips M. Carlisle Daniel S. Carlson Nancy Carr Krista Carven Debra Casasanto Kevin Casey William Cassidy Ximena Castro Anne Catalfamo Fernando Catalina Edward A. Cecchini Bruce E. Center Janet K. Champa Ravishankar Channappa Therese Chapdelaine Wendy Chartrand Paul B. Cherubini Martha A. Chiarchiaro

William J. Chiarchiaro Christopher A. Chiumento John E. Christiansen Lynn Christianson Melissa Christy Kelly Ciccone Sandy Ciciotte Bettyann Cirillo, MD Darlene Civita John Clancy Andrienne G. Clark Harry Clark Linda Clark Shelly Clark Michele Clayborne John Clementi Kathryn Close Juanita Clukay Ronna Coblizio Maedon Coburn John M. Cogswell Lisa M. Colombo Lauretta K. Conlon Martin F. Connors Cassandra Conrad Linda A. Conry Maura A. Conry Erika Constant Jill Conti Jamie Coolidge Jodi Cordova Marion Corkran Alan Cormier

David Cormier Louise Cormier Richard J. Cormier James Costello Mamie Courchaine Joanne D. Cox Suzanne Crawford-Stacy Allen Creamer Mary L. Crowley Scott Crowley Karen Cuddahy Nicholas A. D’Onfro Paul J. D’Onfro Thomas Dahart Richard Daigneault Kendall B. Daly Sheila M. Daly

Bernard DiBenedetto Marilyn DiBenedetto Eric Dickson, MD Joseph L. DiConza Barbara Dilorenzo Kenneth DiMaggio Steve Diorio Stephanie Dirocco Dan DiTullio Christine Dixon Carroll S. Doctor James Doherty James & Deidre Doherty Barbara A. Dolan Bobby Dolan Lisa Donascimento Nancy & Jeff Drouin Albert Dubois Michael DuBois Theresa Ducharme

Thomas Farias Anne Marie Farragher Kevin Farragher Kevin J. Farragher Mary L. Farragher Robert M. Farragher Paul Favreau Lauren Fazzouli Melissa Fetterhoff William Fischer Michelle A. Fitzgerald Rosemary Fitzgerald Thomas J. Fitzgerald, MD Mary J. Flaherty Thomas H. Flaherty Bernice M. Flannagan John C. Flannagan Martha Fleming Brian Flynn William G. Flynn

Jeffrey P. Garvey Patricia A. Garvey Antoinetta Gasbarro Tiffany A. Gaudet Marc A. Gautreau David H. Gavin Joanne M. Gavin Eddy Gaw Jamy Gaynor Patricia Gelsomini Philip R. Gendron Aristea B. Georgeson Nicholas M. Georgeson Mike Gerrits Leeann Giardino Freda M. Giguere Robert W. Gill Marianne Girard John Girouard Garry and Evie Gleckel

Diane Dauphin Dix F. Davis Jennifer Davis Robert F. Davis Constance De Falco Karen De Jong Heidi De Lorme Julie DeBono Richard DeCesare Kathryn Decouteau Cynthia R. Delaney Bruno D. Dellasanta William Demaniuk Mary L. DeSantis Patricia Deslauriers Patrice Desrochers Mark S. Desroches Thelma C. Desrosiers Jeff Deutsch James Deveau Jacolyn Diaz Jose E. Diaz

Judith Duggan Robert Dullea Norma Dupuis David Duval Evie Y. Duval Roberta Duvarney David M. Earls Roberta J. Earls Ronald G. Ebb, MD Dolores Edgren Beth Eldridge Howard Eldridge Cheryl & Steven Emery John Engel Arlene Enright Jane M. Erickson Shanna Erickson Claudette E. Esposito John Esposito John R. Esposito Pamela J. Ewen-Pospisil Barry & Lori Fanning

Sonia Fois Lisa M. Fontaine Anita Forest Barbara S. Foster Richard J. Freeman Rick Freeman Terri A. Freeman Dorothy C. French Donna Fricas Ann P. Fuller John Fuller Jose & Jaclynn Fusaro Joanna A. Gallant Virginia L. Gammel Alice C. Gannon Jeffrey & Janet Gannon Sharon Gapski Margaret M. Garofoli Peter A. Garofoli Peter & Pat Garrigus Joseph A. Garrity Mary P. Garrity

J P Raymond Goguen Kevin Goguen Patricia Goguen Gary Goodhile Eunice C. Gorman Tom F. Gorman Kelly A. Gosselin Carol A. Grady Jean M. Grady Marlene Grady Michael Grady William F. Grady Judith Grande Alex Grbic Whitney Green Anna Greene Beverly J. Griffin John R. Grossi Steve Guerin Jeanne S. Guthrie Edward & Catherine Haddad Margaret M. Haemer

Supporters continuned

Richard A. Hall Allan P. Hallett Sandra Hamblin Richard Hamel Diane C. Hamilton Kayla Hamilton Brenda Hancock Steven J. Hansen Bernard T. Hastings Brenda Hastings Carmen R. Hastings Cecile Hastings James S. Hastings Robert Hastings Winifred A. Hastings David Hatch David P. Hazel Lee Hazel Cheryl Heckman Megan Heffernan Vicki F. Heinz Clark Henebry Gail Henebry Norman Hertel-Therrien Bessie Higgins Amy Hilbert David Hill Diane Hill Diane P. Hill David M. Hinckley David & Tara Hinckley Glenn E. Hines John Hodson Richard J. Hoeske Heidi Hogan Joyce Hoglund Paul Holtslag Noubar Hoogasian Janice Hooton Martha J. Howes William J. Howes Judith Hughes George & Nan Hunt James Hunt Gale Hurd David Hyre Georgia Iatrou Steve Iatrou Robyn L. Ingano Terrance P. Ingano Christine R. Innamorati James P. Innamorati Marjorie Iwaniec Suhasini Iyer Paula M. Jablon Stephan F. Jablon Deane Jakola Patricia B. James Gracie Jean Jaye Jillson Audrey J. Johnson Douglas Johnson Janice H. Johnson Rachel Johnson Lawrence Joslin Louise Joslin Mary F. Joslin Judith Joy Nancy J. Joyce Richard Kazanjian Theresa Kazanjian Stephen Keating

Supporters continuned Monttreau W. Keefe Michael Kelly Patrick & Mary Ellen Kelly Lawrence Kendall Natalie Kendall Elizabeth Kennedy Rochelle Kennedy Roy Kennedy Thomas G. Kennedy Sherry L. Kersey John F. Kilcoyne Mary E. Kilcoyne Mary J. Kilcoyne Michael J. Kilcoyne Robert M. Kilcoyne Rose M. Kilcoyne Elnora L. King Thomas & Annette King John Kiosses Linda Kirrane Walter Kleczkowski Daniel Kloczkowski Lisa Kloczkowski Kimberly A. Knesek Jodi Knode Richard A. Knoll Terri Knoll Margaret A. Kokernak Veikko J. Konola A. F. Kowalczyk John Krieger Edward Krysiak Donald & Michelle Labelle Kenneth & Vicki Labrack Edward LaFrance Rose C. Lahti Joyce Lanciani Amanda Landry Leo L. Landry Peter J. Lanza Richard & Lisa Lapidus Deborah LaPointe Roger LaPointe William F. Lashua Norman & Susan Laskey Arlene E. Latini Robert P. Latini Mark Laverdure Mary C. Laverdure Paula A. Lavoie Rebecca Lawrence Mardella Lazazzero

Carol A. LeBlanc Leonard J. Leblanc Norman J. LeBlanc Suzanne Leblanc James J. Ledwith, MD Sarah E. Lefebvre, MD Barbara Leger Eugene Leger Norma A. Legro Joanne M. Legsdin Edith Lemieur Robert C. Lemieux Margaret A. Leoni Blanche Les Edward Les Lorraine Lessard Gale R. Leupold David Leveillee Gloria Levesque Gloria A. Levesque Andrew Levine Roderick W. Lewin, MD Joanne Liberatore Karen Lincoln Miriam Linsky Kevin & Linda Littlejohn Elaine Loud Doug Lovell Jim & Mary Lovell Nancy Lovell

Sylvia E. Lovewell Clyde Lower Scott Lowry Stanley Luczko Carrie-Ann Lusco Peter MacDonald Raymond & Julia MacDonald Annette M. Machunsky Suzanne E. Mackenzie Paul MacKinnon Ann B. Mahan Michael Mahan Joanne Mahoney Karen Mailloux Richard H. Maki Carol Malnati Kathy Malone Eileen Maloney Carla B. Malyska David A. Manahan Ethel T. Manahan Steven A. Manalan, MD Vickie Manchester Florence Manewich Fay Marigliano Lina Marioni Lorraine Marois Nannette V. Marotta Angela Marrama

John Martin Melissa Martin Michele Martin Robert & Debbie Martin Scott Martin Ray Martino Geri H. Massalski Paul J. Massalski Norma & Roland Masse William J. Matesowicz Brenda Matthews Virginia May Patricia McAllister Peter McCarron Christopher McCarthy Joyce D. McCormick Susan C. McCracken Mary McDonald Peter & Kimberly McDonald Cynthia A. Mcdonough Ann McGee Judith F. McGrail William T. McGrail Troy McGrath Jeff McGrew Susan McGurn Jack McIntosh Ann E. McKee John M. McKee Beth McManus John J. McNally Barbara McNamara Patrick McNamara Stephen J. McNamara Cynthia M. McNeil Anne McNeill Thomas L. Mcquirk Robert F. McTague Barbara J. Mecum Barton Mecum Sergio Melgar Christina Melzar Digna Mendoza Philip & Sara Merrian Houston Merriman Margarita L. Merriman Christine Mespelli

Gia M. Milazzo Smith Ann Miller Roger Miller Andrea Mitchell Edward R. Mitchell Kenneth Mogensen Michael E. Montuori Patricia Moquin Anthony J. Morabito Nancy E. Morabito M. Marcus Moran Ronald Morand Virginia Moreau Anton P. Morin Louise A. Morin Mary Morizzo Jaclyn & David Morris Deb Morrison Walter J. Moses Robert F. Moynihan Christine E. Mullaly Mike Mullaly Shelly Muth Dan H. Mylott Miko Nakagawa Denise Nangle Amir Nankali Robert & Marilyn Nasuti Deborah Nault William H. Ninomiya Carol A. Noland Paul R. Noland Janice Normandin Myrna Normandin Walter Nosek Ronald S. Notaro Robert & Alyson Novick Donald Noyes Gena Nutting Ann M. O’Connell Debra O’Connor Daniel O’Leary, MD Nora O’Malley Diane O’Neil William E. O’Neil Peter Oldak Elaine Olihovik

Supporters continuned Nora OMalley Bernice T. Ordung Juliette Parisi Debra Parker Patricia A. Parker Linda Parmenter James Patacchiola Kathleen Patacchiola Barbara Patterson Robert J. Paulhus Elizabeth A. Paulino Suzanne F. Pauquet Anne M. Pelletier David Pelletier Lumania A. Pereira Tamara Perini Nancy Permarini Charles E. Pernaa Sheila A. Perrow Charles E. Perry George M. Perry Paula J. Perry Zenaide Peruoco N. Claire Peterson Edward J. Philbin Laura J. Phillips Craig Pierce Amelia L. Piermarini Tammy Piermarini Catherine Pimley Ben Pinder Madeline Plaisted McTague Elizabeth F. Platt Tracy Player Judith Pluskota Janice R. Pollastri Richard Pontbriand Michael G. Popik, MD Dwight Porter Jean Powers-Mayo Marcia A. Priestley Walter E. Priestley Rene E. Primeau Barbara A. Prinos Dennis C. Prinos Laura F. Proietti Lisa A. Prophet John Puleo

Kevin & Anita DuBois Quinn Joseph V. Quintal Patricia A. Quintal Barbara Raesly Sandra A. Rauscher Donna Raymond Lois A. Raymond Virginia Raymond Harry Redkey Jayne A. Refrigeri James M. Regonini Louise Reid Allan M. Rice Cheryl A. Rice Cary & Carol Richard Marie Richard Stephen Rieven Samantha Rios Michael Rivard Andres Rivera Jean Rizzo Steven P. Roach Joyce A. Roberts Richard Robichaud Brian Robinson Denise Robinson Nancy E. Rogers Michael Romano Arthur E. Rome Kelli Rooney Veronica L. Rosa

Raymond L. Roseberry Susan Roser David E. Ross Marianne Ross Catherine Rossi Dennis & Karen Rousseau Gerald J. Ruberti Marjorie Ruberti Patricia M. Rutkowski Stanley Rutkowski John A. Ryan Nancy Sabulis Patricia A. Sadowski Paula Sadowski Walter J. Sadowski Anthony Salerno Dina Saltin John S. Sampson Gerene Sanguinet Eugenie M. SanMartino Carolyn Saulnier Charleen Sawyer Estelle Sawyer H. M. Sawyer Mary R. Sawyer Josephine Scaramuzzi Richard Scarpignato Barbara Scesny Mary Schaffer Carol A. Schlegel John A. Schmidt Nancy Schmidt Lorne A. Schneider Patricia Schofield Lois A. Schrader Michelle Schreib James Schrmack Jeff Schwarz Jacqueline Scopelliti Jordon Scoppa Jordan E. Scott, MD Carol Selinga Barbara B. Seney Joseph Serafini Colette Sergey Beverly H. Seward Charles M. Seward Paulette Seymour-Route Christine Shea R. Leslie Shelton, MD David S. Shepro, MD Austin Sheridan

Brenda Sheridan Elaine D. Shibley Paul V. Shibley Cynthia Shipley Phyllis Shugrue Steve & Sharon Shustack Joseph Siciliano Doris M. Sideleau Louis Sierra Jean D. Sifleet William L. Sifleet Mae Beth Skidmore A. L. Smith Ethel Smith Ingrid Smith Sherryn L. Smith Robin B. Sojcher Rose Somensini Pam Sontag Jennifer Sousa Mal Sperling Robert Spicer Alfred J. Spinelli Joan A. St Yves Mary Jane St. Francis David K. Stadtherr Sharon Stadtherr Patricia Stanton Laura T. Starr Gustav Stewart Leslie Storrs Marney Stoumbelis Jeannine Strand Marquez Lucius Strazdis Christine Strong Angela M. Suarez Francis & Mary Lang Sullivan Katie Sullivan Marcia Tarara Tim Tarnowski D.J. Tate Brenda M. Taylor Annette Techera Elaine M. Tellier Elizabeth Tencati Marianne Tencati Stephen Testa Ahmad Thabet Diane Thibaudeau Karin P. Thibaudeau Robert & Kathryn Thibeault

Roger Thibodeau Louis O. Thomas Sally A. Thomas Cecilia F. Thompson Judith Thorpe Madhavi Toke, MD Joanne Tomyl Roxanne H. Toomey Rita Touchette Ralph E. Travernier Roger & Robin Tremblay Dominic Tresaloni Stella C. Tresaloni Michelle A. Trombly Edward J. Troy Richard S. Trussell Warren Tuiskula Judith E. Tully Mike & Kathy Turner Geraldine Tusalem Alice Uong Karl Uy, MD John R. Vaghini Richard Vaillette Jeannine M. Vallee Keri Valliere Hilary Van Ness Yvon J. Vautour Diane Veprauskas Michael Veprauskas Paul J. Vermette Elizabeth A. Vetras Rita Vignale Ann Villani Derek Vogel Michael & Kathleen Vuoma Gloria Waitt Gail Walker Pamela J. Walker Angela Wallace Lisa Walter Ellen Warila Joyce Wass Richard & Kathleen Waters Robert Watjus John Weaver Susan Webster Christina Wei Maryann Weihn Oren Weisberg Virginia Welch Virginia L. Welch

Supporters continuned Steven L. Welus Elizabeth Wesselhoft Deborah Weymouth Robert C. & Dawn Whitney Nancy and Wendy Wiiks Geraldine T. Wilder Jane M. Wilder Linda Williams Dennis M. Wills Douglas & Debra Wilson Linda A. Winn Raymond E. Wolejko, MD David Wong Denise Wortman Herman Wuoti Christine Wyman Donna Yezierski James M. Young Phyllis P. Young Wankin J. Yu, MD Constantino P. Zapantis Tena M. Zapantis Jessica Zarrella Kurt Zelch Bettina Zimei James Zinkus

BusinessPartners “739” Homeowners Association, Inc. 3D Exhibits 410 Business Services LLC Advent Benefit Consultants, Inc. Alan & Karen Bell Family Foundation Alex Johns & Sons, Inc. All Seasons Forming Supplies, Inc. Anderson Family Funeral Homes Anderson, Bagley & Mayo Insurance Agency, Inc. Angie’s Spa, Inc. Apex Property Services Appleseed Personnel Services Inc. Associated Credit Services Avidia Bank bankHometown Banner Mold & Die Company Bemis Associates, Inc. Black Box Corporation Bodylines Pilates BossMark Inc. Boston Scientific Corporation Brideau Oil Corporation Carroll Enterprises, Inc. CENTMASS Association of Physicians Central Street Meats and Deli Clementi Family Charitable Trust Clinton Savings Bank Coastal Plastics Equip Inc Cogswell Sprinkler Company

Community Neuroscience Services Computers Down Under Connexion Systems Engineering Construction Dynamics, Inc. D J Realty Trust Dandini Landscaping Co. Inc. Diamond Water Systems, Inc. DiGiorgio Associates/ Monitor Builders Digital Federal Credit Union DMH Electric, Inc. Dodge Park Rest Home, Inc. Donoghue, Barrett and Singal, P.C. Driftwood Hospitality Management II LLC E.L. Harvey & Sons, Inc. Eagle Cleaning Corp.

Edward Jones EMS Management LLC Enterprise Bank & Trust Company Ernst & Young F & M Tool & Die Company, Inc. F & M Tool & Plastics, Inc. Fallon Community Health Plan Inc. Fidelity Bank Fidelity Charitable Gift Fund Fitchburg High School Volleyball Team Fitchburg State University Flaminiano, Melquiades MD’S PC Foster Dykema Cabot & Co., Inc. G-Vegas Striders Running Club Gagne Realty Gardner Rehabilitation & Nursing Center Genesis HealthCare LLC Give with Liberty

GVNA HealthCare, Inc. Hahnemann Hospital Trust Hamel, Marcin, Dunn, Reardon & Shea, PC Harry Grodsky & Company, Inc. Harvard Pilgrim HealthCare Health Plans Inc. HealthAlliance Hospital Guild HealthAlliance Medical Staff Healthy Babies, Happy Moms, Inc. HomeCare New England IC Federal Credit Union Jennifer Sweatman Memorial Fund Keller Williams Realty North Central Law Office of Bonville & Howard Leaders For Today, LLC Leominster Credit Union Leominster Crossings Leominster Employees Leominster High School Girls Soccer Team Leominster Historical Commission Let’s Gogh Art Life Care Center of Leominster Lincare Longstone Limited Partnership Longview Orthopedic Center LLC Lowell Sun charities, Inc. LUK Inc. Manor on the Hill Mass Communications, Inc. Mass Lung & Allergy McNally & Watson Funeral Home Medical Associates P.C. MedStar Ambulance Mercadante & Mercadante P.C. CPA’s Michalczyk Modular

Miles Funeral Home Mirick O’Connell Attorney’s at Law Molds International & Consulting Co, Inc. Montachusett Regional Transit Authority Montuori Oil Corporation Morrison Healthcare Food Services, Northeast Region Mount Wachusett Community College MTD Micromolding Newbury Corporation Nonprofit Management Systems, Inc. Northeast Allergy Asthma & Immunology NorthStar Northstar Construction Services Corporation Nypro Inc. Orange Oil Co Ostrow Electric Company Pavilion Floors Precision Coating Quabbin Regional School District R & M Computers RB Racing Charity Reagan & Company, PC Research Results Inc. River Terrace Nursing & Rehab Center RiverCourt Residences Rocheleau Tool & Die Co. Inc. Rockwell Roofing Inc. Rollstone Bank & Trust Sentinel & Enterprise Shields Health Care Group Simonds International Sodexo, Inc. Sound Inpatient Physicians, Inc. Southwest Consulting Associates, Inc. St. Anna’s Church

St. Boniface Church St. Marks’ Church Starr Investment Services, Inc. Steel-Fab Inc. Sterling Village, LLC TAK Medical Group The Clinton Home Foundation, Inc. The Clinton Rotary Club The Commonwealth of Massachusetts The Montachusett Chorale The Stephen F. Quill Family Foundation Townsend Congregational Church Tufts Health Plan Tyca Corporation UMass Medical School UMass Memorial Health Care, Inc. UMass Memorial Hospitals, Inc. at Clinton Hospital United Medical Systems, DE United Methodist Church United Way of North Central Mass, Inc. Unitil Uno Restaurant LLC Urology Central Vibra Hospital of W MA Central Campus Village Mortgage Vizient Wachusett Emergency Physicians, P.C. Walsh Brothers WDC Construction, Inc. Wells Fargo Advisors, LLC Wethersfield High School Cheer Fund Whalley Computer Associates, Inc. Whitman & Bingham Associates LLC Workers’ Credit Union

Board of Trustees

Fernando Catalina, MD, PhD, Chair Paul J. D’Onfro, Esq., Vice Chair Gail Allen, Esq. Michael Ames Robert Babineau, MD Leslie Bovenzi Douglas Brown, Esq. John R. Clementi, Esq. William Corbett, MD Nancy Duphily, DNP, RN-BC Carlos Nicolas Formaggia, Esq. Christie L. Hager, J.D., MPH Shipen, Li, MD Michael A. Mahan Donata Martin Luis Maseda Nicholas Mercadante, MD Robert Paulhus, Jr. Christopher Philbin Michael Rivard R. Leslie Shelton, Jr., MD Mary Whitney Deborah Weymouth, President and CEO

Senior Leadership

Deborah Weymouth, FACHE, President & CEO Paul MacKinnon, PhD, RN, Corporate Executive VP, Chief Operating Officer John Bronhard, CPA, Corporate VP, Chief Financial Officer Daniel O’Leary, MD, Corporate VP, Chief Medical Officer Judy Thorpe, RN, Vice President, Chief Nursing Officer Julie DeBono, Associate Vice President, Human Resources

UMass Memorial HealthAllianceClinton Directors

Dave Bilotta, Director of Facilities Patti Caissie, Director of Quality & Risk Wendy Chartrand, Director, Privacy Officer Jamie Coolidge, Director, Food & Nutrition Christine Dixon, Executive Director, ACO Lisa Duffy, Associate Chief Nursing Officer Rosa Fernandez-Penaloza, Director, Community Benefits Michelle Fitzgerald, Sr. Director Outpatient Services Vicki Heinz, Sr. Director Clinical Support Services Walter Kleczkowski, Director, Environmental Services Deborah LaPointe, Sr. Director of Development and External Affairs Sandra Layport, Director, Finance, HealthAlliance Home Health & Hospice Lisa McCabe, Director, Pharmacy Michael Main, Chief Compliance Officer Scott Martin, Director, Public Safety & Emergency Management Chaplain Cathy Pimley, Director, Pastoral Care Lynne Rivard, Director, Emergency Services Kelli Rooney, Director, Marketing & Communications Nancy Seskes, Director, Critical Care Geri Tusalem, Sr. Director Perioperative Services & Interim Simonds-Sinon Regional Cancer Center Director Patricia Valliant, Director, Radiology Connie White, Director Laboratory Kurt Zelch, Director Physician Relations Jackie Zhou, Director, Clinical Performance Improvement

Medical Executive Committee

Shipen Li, MD, President Christopher Kennedy, MD Vice President Ximena Castro, MD Secretary/Treasurer David Ammerman, MD, Medical Director Adult Medicine Robert Babineau, MD, At-Large Steven Beckman, MD, Chair, Anesthesia Fernando Catalina, MD, Chair, Credentials Bryan Cheshire, MD, CH Site Chair Emergency Medicine Amin Chaoui, MD. Interim Chair, Radiology Robert Jones, MD, Chair, Orthopedics Christopher Kennedy, MD, Chair, Psyciatry Shipen Li, MD, Chair, Medicine Matthew Masiello, MD, Interim Chair, Pediatrics Daniel O’Leary, Chair, Patient Care Management Committee Christopher Owens, MD, Chair, Pathology Diane Power, MD, Chair, OB/GYN Corey Saltin, DO, Intensivist Medical Director CCU Robert Shelton, Jr, MD, Chair, Surgery Madhavi Toke, MD, At-Large Audrey Tracey, MD, Chair, Family Medicine Alexandra Weill, MD, HA Site Chair, Emergency Medicine

UMass Memorial HealthAlliance-Clinton Hospital is a full-service, 163 bed regional community hospital serving North Central Massachusetts and surrounding cities and towns with a team of over 400 physicians across 40 health care specialties. We provide a full complement of services on our three campuses located in Clinton, Fitchburg and Leominster. Hospital services include birthing center, critical care, state-of-the-art diagnostic imaging, dialysis, laboratory, palliative care, surgery and in-patient hospice care.

Other services include two 24-hour state-of-the-art emergency departments; two urgent care centers; primary care, a complementary care center and specialty care such as the Simonds-Sinon Regional Cancer Center, home health and hospice, physical therapy centers, and geriatric medical psychiatry programs and services. As a member of UMass Memorial Helath Care we offer hometown connections to needed specialists and sub-specialists.

UMass Memorial Health Care is the largest not-for-profit health care system in Central Massachusetts with more than 12,000 employees and 1,600 physicians, many of whom are members of UMass Memorial Medical Group. Our member hospitals and entities include UMass Memorial – Clinton Hospital, UMass Memorial – HealthAlliance Hospital, UMass Memorial – Marlborough Hospital, UMass Memorial Medical Center and UMass Memorial – Community Healthlink, our behavioral health agency. With our teaching and research partner, the University of Massachusetts Medical School, our extensive primary care network and our cancer, diabetes, heart and vascular, orthopedic and surgery programs, UMass Memorial delivers safe, high-quality and compassionate care.

Visit healthallianceclinton.com for more information.

UMass Memorial HealthAlliance-Clinton Hospital 60 Hospital Road, Leominster, MA 01453

Burbank Campus: 978-343-5000 Clinton Campus: 978-368-3000 Leominster Campus: 978-466-2000 If you find an error in this Report, please contact the Development office, 978-466-2214.

Visit umassmemorialhealthcare.org 855-UMASS-MD (855-862-7763)

www.healthallianceclinton.com www.healthalliancefoundation.org