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Stronger Together: Celebrating Milford Regional’s Integration and Successes
Milford Regional Medical Center and Milford Regional Physician Group officially became part of UMass Memorial Health at the beginning of our 2025 fiscal year — October 1, 2024 — marking a transformative milestone for both organizations. The integration solidified the longtime partnership between the two institutions by bringing 2,500 additional caregivers into our system and strengthening our ability to serve patients across the region.
Ed Kelly, who has served as President of Milford Regional since 2008, remarked, “It’s been a very busy and productive year of transitions, shared learnings and growth for both of our organizations. I’m confident we will continue to thrive together.”
Eric Dickson, MD, President and CEO of UMass Memorial Health, agreed and added, “We are extremely proud of what we have accomplished in our first year together. Milford Regional caregivers have partnered closely with us, and the positive results we’re seeing demonstrate how well our teams and systems are coming together.”
Dr. Dickson reflected, “Integrating Milford Regional Medical Center with UMass Memorial Health stands as evidence of our shared vision: delivering exceptional care with dignity, compassion and respect. As we build on our legacy and embrace new opportunities, we look forward to continued success and growth in 2026 and beyond.”
Milford Regional’s Key Milestones in 2025
Technology and Systems Migration: Milford Regional transitioned onto UMass Memorial’s platforms, launching Workday — our human resources and finance platform — in July, and the Hub — our caregiver intranet — in October.
Innovation Tools: In August and September, Milford Regional caregivers began using Innovation Station, UMass Memorial’s platform for sharing ideas and suggesting improvements, and UMatter, the system’s recognition tool, to share gratitude and recognize colleagues’ contributions.
2026 and Beyond
Milford Regional Physician Group: Integration with UMass Memorial Medical Group will take place on January 1, 2026.
Epic Go-Live: Milford Regional will transition to UMass Memorial’s Epic electronic medical record in April 2026, which will streamline workflows, enhance patient safety and improve billing and reporting processes.
Ongoing Improvements: Teams will continue refining specialty care, updating coding and implementing strategies to support the physician group’s integration. •
