Your Coffee Welcome Pac
Welcome to Eden Springs
We prioritise providing you with the finest coffee experience by partnering with leading coffee machine suppliers.
Our curated selection of high-quality coffee solutions ensures we can provide any sized business with a machine perfectly suited to their needs. With delicious coffee, premium machines, and amazing technical support, we promise a delightful experience, cup after cup. We’re dedicated to ensuring complete customer satisfaction by delivering excellence every step of the way.
How to Contact Customer Service
If you have any further questions regarding your machine, please get in touch with our excellent customer service team. Call 0800 011 4531 or Visit www.edensprings.co.uk
KLIX Element Drinks
9oz
7oz
9oz
Lavazza Cappuccino
7oz
9oz
Cold Drinks
Knorr® Tomato Soup with Croutons 7oz
Nescafé® Latte 9oz Mocha 7oz Lavazza Mocha
Nescafé® Cappuccino 9oz
Lavazza Prontissimo
Flavia Drinks Coffee Specialities
Lavazza Qualità Rossa
Lavazza Qualità Oro Lavazza Crema e Gusto
Lavazza Mocha Lavazza Cappuccino
Lavazza Latte Bright Tea Co English Breakfast
Grey Select Green
Bean to Cup Drinks
Coffee FAQs Drinks
Q 1. Can you explain the range of drinks available and what will be the ideal menu?
Yes, the ideal drinks menu will vary depending on which machine you have. For example we have a large menu of drinks suited to our bean to cup range and a separate menu dedicated to our klix or flavia machines.
You ca n see a quick overview on page 4 to 6 in this welcome pack.
If you have any queries regarding your drinks menu, please reach out to our customer service team or your account manager, who will be happy to help.
Coffee FAQs Machine Installation
Q 1. Will Eden Springs plumb the machine in for me?
Yes, we will arrange for an engineer to come and install your machine & if you have a bean to cup machine, they will also configure the machine for the specific coffee beans you have ordered.
Q2. How close does the water supply need to be to a machine that is to be plumbed in?
The 15mm mains water pipe needs to be within 1.5 metres of the machine.
Q3. What is the ideal distance of a machine from a power source?
A standard mains 13A plug socket must be supplied within 1.5 metres of the machine. Ideally positioned to the side of the machine for ease of isolation. Extension leads should not be used to prevent unnecessary accidents.
Coffee FAQs Machine Maintenance
Q 1. Can I do basic maintenance myself?
There is some basic maintenance that you can do. This varies by machine but the Engineer will explain this to you when they install your machine.
You should clean your machine regularly and empty the bin and drip tray if appropriate to the machine.
Some other errors that occur on the odd occasion can also be cleared easily and our customer service team are happy to talk you through this on the phone to ensure your machine is up and running as quickly as possible.
Q2. Will you send someone out to clean and fill my machine?
Eden Springs don’t run an operated service to fill and clean machines as the machines supplied are easy to manage. The engineer will take you through some simple processes to ensure the ongoing smooth-running of your machine on installation.
Billing & Payment Information
Ways to pay your invoice
All invoices issued are payable in full on receipt. There are a number of ways to pay your invoice and these are detailed below. Please ensure you allow sufficient time before your payment due date for your payment to go through. Charges will be incurred for late payment and copy invoice requests. Telephone
Sort Code: 15-10-00
Account Number: 22294337
Your reference number (from your invoice)
BACS
Swift Code: RBOSGB2L
IBAN: GB43RBOS15100022294337
Bank Address:
You can now access your invoice, delivery notes and even monitor your water consumption online at: www.edensprings.co.uk/invoice-payments
You will need your customer account number and an invoice number to register as a user.
Should you wish, payment can be made by credit or debit card by calling our customer service department on 0344 800 3344 durying normal office hours.
Please make sure you have your card and account number to hand.