HOSPITALITY

Ambassadors of Aloha

Certificate for Customer Service in Hawai‘i

This training program is designed for employees in Hawai‘i’s visitor and service-related industries. The foundation of this program is based on Hawaiian culture, as well as focused on developing practical skills that help provide a gratifying and memorable customer service experience for our community and global customers. This 36-hour training program includes: Introduction to the Hawai‘i Visitor Industry (2 hours); Ho‘okipa Me Ke Aloha (8 hours); Foundations of Hawai‘i (8 hours); Communicate with Impact: Talking Story about Hawai‘i (4 hours); Know Your Island: Maui (8 hours); and Servicing the Global Customer (6 hours). Participants will be assessed through a final capstone project to earn a Certificate in Customer Service through a certification exam. 50% tuition sponsorship available to visitor industry professionals! Contact edvmaui@hawaii.edu for application.

Hawai‘i Professional Tour Guide Certificate

This training program is designed for employees in Hawai‘i’s tour guide industy. The foundation of this program is based on Hawaiian culture, as well as focused on developing practical skills that help provide a gratifying and memorable customer service experience for our community and global customers. This 36-hour training program includes: Introduction to the Hawai‘i Visitor Industry (2 hours); Ho‘okipa Me Ke Aloha (8 hours); Foundations of Hawai‘i (8 hours); Communicate with Impact: Talking Story about Hawai‘i (4 hours); Know Your Island: Maui (8 hours); and Servicing the Global Customer (6 hours). Participants will be assessed through through a certification exam to earn a Certification for Professional Tour Guides. 50% tuition sponsorship available to visitor industry professionals! Contact edvmaui@hawaii.edu for application.

HOSP8225 / Charen Kepler & Lauren Blickley / $1139

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Visit EdVentureMaui.com for schedule. Lau 225 18x HOSP8227 / Charen Kepler & Lauren Blickley / $1139

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Visit EdVentureMaui.com for schedule. Lau 225 18x

Tuition sponsorship available to visitor industry professionals. Contact edvmaui@hawaii.edu for sponsorship application or call 984-3231 with questions.

Kapi‘olani Community College