CUSTOMER INFORMATION
URGENT POOL CLOSURE
URGENT POOL CLOSURE
PAGE | 01
CUSTOMER INFORMATION -
URGENT POOL CLOSURE. The leisure industry continues to face an ongoing shortage of the chemicals used in the disinfection of pool water. Although we received a small supply of the chlorine gas necessary to reopen our pool following the recent closure, we are still awaiting the full completion of our order. Therefore, with huge regret, we will be required to close our pool as soon as our stock is depleted which is likely to be in a matter of days. In the interim, in order to prolong our chlorine supplies, we ask that all users ensure that they continue to attend free of any make-up or hair products and also shower prior to entering the water. We strongly recommend that all of our customers follow our social media channels and download the Sportspark app via iOS or Android (search ‘Sportspark’) in order to receive the most up to date information on current pool access. We do understand the impact that this will have on our regular hirers, clubs and swimmers and the disappointment this will cause. Therefore, we ask that all members urgently read the options available. IMPORTANT - Due to financial processes a number of these have specific deadlines of early next week and so a timely response is required for all options other than the default. A statement on the current situation has been provided by our suppliers: “Due to circumstances beyond our control, including Covid impacts, Brexit-related regulation changes plus ferry and shipping delays, we’re experiencing temporary chlorine supply challenges. Our team are working around the clock with our suppliers to get more chlorine to our customers as safely and quickly as possible. Unfortunately, we’re currently being told that this will not be received into the country until early June. In the meantime, we will continue investigating all options available to us, including alternative transportation routes and chlorine sources. We are sorry for the impact this is having on the pool and swimmers.
URGENT POOL CLOSURE
PAGE | 02
DIRECT DEBIT MEMBERSHIPS Direct Debit Members with an inclusive swim arrangement i.e. Gold and Silver.
OPTION 1 (DEFAULT). A reduction in membership fees for June (calculated to account for the loss of the swim component of the membership) will be applied based on our assumed reopening date of Friday 10 June. All other member benefits, including Fitness Centre and Group Exercise access, will remain in place. Therefore, June collections will be: Membership Category
Normal Price
Reduced Price
Gold
£40.00
£32.00
Gold Joint
£70.00
£56.00
Gold UEA Staff
£32.50
£26.00
Silver
£32.00
£25.60
Silver UEA Staff
£24.50
£19.60
Silver UEA Staff Weekday
£19.50
£15.60
If the closure duration is extended then further adjustments will be made. No further action is required by any members wishing to take this option.
OPTION 2. If any individual decides that they will no longer benefit sufficiently from their membership during this pool closure the option to put their membership on freeze is available via completion of the secure form found here. Membership Freeze Form Please note - The decision to freeze must be communicated before 09:00am on Tues 24 May 2022. Requests to freeze MUST be communicated via completion of the form and no requests will be accepted via any other means. Any “Frozen” memberships will be automatically re-instated at the point that the pool reopens with any fees due for the remainder of the month communicated at that point.
OPTION 3. In line with our standard Terms and Conditions, all members also have the right to cancel their direct debit if they do not wish to take either of the options above. This should be cancelled directly with their bank BEFORE 25th of the month.
URGENT POOL CLOSURE
PAGE | 03
DIRECT DEBIT MEMBERSHIPS All other Direct Debit Members i.e. Bronze and Green.
OPTION 1 (DEFAULT). Those memberships without an inclusive swim arrangement will continue at the normal price.
OPTION 2. If any individual decides that they will no longer benefit sufficiently from their membership during this pool closure the option to put their membership on freeze is available via completion of the secure form found here. Membership Freeze Form Please note - The decision to freeze must be communicated before 09:00am on Tues 24 May 2022. Be aware that requests to freeze MUST be communicated via completion of the form and no requests will be accepted via any other means. Any “Frozen” memberships will be automatically re-instated at the point that the pool re-opens with any fees due for the remainder of the month communicated at that point.
OPTION 3. In line with our standard Terms and Conditions, all members also have the right to cancel their direct debit if they do not wish to take either of the options above. This should be cancelled directly with their bank BEFORE 25th of the month.
URGENT POOL CLOSURE
PAGE | 04
ANNUAL MEMBERSHIPS Annual memberships with an inclusive swim arrangement i.e. gold and silver Gold and silver memberships will continue to be ‘Live’ and an extension to the current end date, in order to compensate for the period of the closure, will be processed when the pool reopens.
ANNUAL BRONZE CATEGORY MEMBERS OPTION 1 (DEFAULT) Annual Bronze memberships will continue to be ‘Live’.
OPTION 2. If any individual decides that they will no longer benefit sufficiently from their membership during this pool closure the option to put their membership on freeze is available via completion of the secure form found here: Membership Freeze Form Please note - The decision to freeze must be communicated before 09:00am on Tues 24 May 2022. Be aware that requests to freeze MUST be communicated via completion of the form and no requests will be accepted via any other means. These memberships will be re-instated on pool re-opening and extended by the length of closure.
STUDENT MEMBERSHIPS STUDENT SWIM ONLY MEMBERSHIP Student swim memberships will be frozen automatically.This will be re-instated on pool reopening and extended by the length of the closure
STUDENT GOLD/ALL INCLUSIVE MEMBERSHIPS Gold and All Inclusive memberships will continue to be ‘Live’ and an extension to the current end date, in order to compensate for the period of the closure, will be processed when the pool reopens.
URGENT POOL CLOSURE
PAGE | 05
Once again, we would like to apologise for the disappointment that this may cause and thank you for your understanding and patience during his time. If you have any queries please contact scsa@uea.ac.uk.
If you have any questions or queries regards the content within this booklet please contact us by emailing sportspark@uea.ac.uk or by calling 01603 592398.