Texas Water Utilities
JOURNAL
VOLUME 22
JANUARY 2012
"Proudly Serving Educational Excellence Since 1918"
NUMBER 1
2012 TWUA REGIONAL SCHOOL SCHEDULE DATE
EVENT
PRIMARY CONTACT
EXHIBITS CONTACT
March 4-7
TWUA Annual School
David Moore (512) 459-3124
Norma Clark, (432)528-1608
Feb. 6-9
Far West Texas Regional School Pecos County Civic Center Ft. Stockton, Texas
Norma Clark (432) 528-1608
Tom Ezell, (432) 553-1196
March 20-22
Panhandle Regional School Amarillo Civic Center Amarillo, Texas
Jessie Flores (806)378-3019
Ruben Arias (806)378-3019
April 24-27
Southeast Regional School Holiday Inn Centre Beaumont, Texas
Pat Bell (979)265-3619
Rob Starr, (409) 755-1559
May 8-10
Central West Texas Regional School Abilene Civic Center Abilene, Texas
Shorty Radde (325) 378-2021
Mickey Chaney (325) 548-2237
May 14-18
North Central Texas Regional School Univ. of Texas Arlington Arlington, Texas
Wayne Owen (817)335-2491
Selena Jackson (972)237-8377
June 4-7
Central Texas Regional School Killeen Civic Center Killeen, Texas
Mark Seffrood (254)634-7461
Damon Boniface, (254) 986-2949
July 9-11
Southwest Texas Regional School Embassy Suites San Marcos, Texas
Tony Salinas (512)393-8024
Lynn Short, (361)485-3381
August 13-15
Permian Basin Regional School MCM Grande Hotel Odessa, Texas
Norma Clark (432)528-1608
Norma Clark, (432) 528-1608
August 27-30
East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas
Mike Norris (903)939-8278
Mike Norris (903)939-8278
Nov. 5-8
West Texas Regional School Lubbock Civic Center Lubbock, Texas
Paul Nolen (806)775-2747
Russ Ropes (806)775-3237
Please contact the person listed below or T.W.U.A. Central Office at (888) 367-8982 Fax: (512) 459-7124 or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional information, visit www.twua.org. Thank you for your support!
TEXAS WATER UTILITIES JOURNAL 3
Inside
ARTICLES S TRAINING LISTINGS S EMPLOYMENT
Articles:
President's Perspective..................................................................6 by CeCe White, T.W.U.A. President TWUA Executive Director News:....................................................8 by Russell Hamilton, ED Customer Service News: Providing Positive Customer Service Over the Phone..................10 by, Allen Merritt, Customer Service Coach Safety News: Work Zone Safety.........................................................................16 Source: U.S. Depart. of Transportation, Federal Highway Administration
14
PES News: Welcome to 2012 Pretreatment Program....................................20 by,Maurice Akech, Assistant Manager, Pretreatment Program, City of Dallas In the News: Most Bottled Waters Are Glorified Tap Water..............................25 by, Anthony Gucciardi, Health Activist and Wellness Researcher
Advertisers: Classified Ads.....................................................................................30 Air Mac..............................................................................................20 Ana-Lab.............................................................................................17 Annual School 2nd Skeet Shooting Event.............................................24 ChemEquip Services, L.L.C . ...............................................................30 Chlor-Serv, Inc...................................................................................25 East Jordan Iron Works......................................................................17 Global Treat, Inc............................................................................... 23 Hartlwell Environmental Corporation..................................................... 6 Jim Cox Sales, Inc. . ..........................................................................21 Layne-Texas.......................................................................................11 Magna Flow.........................................................................................3 Moody Bros., Inc................................................................................26 Professional Cards..............................................................................26 Solar Bee...........................................................................................26 Samco Leak Detection........................................................................29 Scoop Sludge Hog................................................................................ 9 Smith Pump Company, Inc........................................ Inside Back Cover
6
Training:
T.W.U.A. Annual School Information and Registration Form..............................12 T.W.U.A. Far West Regional School Registration Information ............................19 T.W.U.A. Training Schedule............................................................................14 T.W.U.A. Pre-Competition Demonstration.........................................................22 TEEX Training Schedule..................................................................................27
January 2012 Front Cover 3 MGD Tower-Laredo, Texas Photographer: Jose L. Tijerina
TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org
4 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
TWUA Central Office Staff: RUSSELL HAMILTON Executive Director
r.hamilton@twua.org
Texas Water Utilities Association Texas
Presents: Date: January 10, 2012 -Time: 10:00 am- 3:00 pmÊ
DAVID MOORE Training Coordinator
Holiday Inn Midtown/ Room: Elm Room /6000 Middle Fiskville Road Austin, Texas 78752 Annual District Officer Training Seminar 3rdrdLocation: Additional directions to the hotel (Close to the old Highland Mall-just off IH-35 & 2222)
d.moore@twua.org ANGELA MONROE Event Coordinator
a.monroe@twua.org
DONNA MARTIN Accounting
d.martin@twua.org
HENRIETTA ADEE Membership Coordinator
h.adee@twua.org
PATTI JURGENSEN Training Assistant
p.jurgensen@twua.org
Management: CECE WHITE President
white@txkusa.org NORMA CLARK President Elect
nclark874@cableone.net ROGER FUSSELL Vice President
rogerf@lumbertonmud.com BYRON HARDIN Immediate Past President
bhardin@hactexas.com TOM CLARK Second Past President
tomclark88@yahoo.com JAN CLAWSON Ex-Officio
jclawson@wachsco.com January 2012
Presents: Water Association 3rd AnnualUtilities District Officer Training Seminar Date: January January 10, 10, 2012 2012 -Time: -Time: 10:00 10:00 amam- 3:00 3:00 pmÊ pmÊ Date:
Location: Holiday Inn Midtown/ Midtown/ Room: Elm Room Room /6000 Middlerequirements Fiskville Road Road Austin, Texas 78752 In an effort to ensure Holiday that the Districts of TWUA are fulfilling all of/6000 the training andAustin, functioning to the highest degree Location: Inn Room: Elm Middle Fiskville Texas 78752 Additional directions to the hotel (Close to the old Highland Mall-just off IH-35 & 2222) rd AdditionalCentral directions the be hotel (Closeour to the old Highland IH-35 &Seminar. 2222) The importance of of efficiency and compliancy, Officeto will hosting 3 Annual DistrictMall-just OfficeroffTraining this training event is to promote and provide support to the District Officers and improve the efficiency of the monthly district In to In an an effort effort meetings. to ensure ensure that that the the Districts Districts of of TWUA TWUA are are fulfilling fulfilling all all of of the the training training requirements requirements and and functioning functioning to to the the highest highest degree degree rd
of of efficiency efficiency and and compliancy, compliancy, Central Central Office Office will will be be hosting hosting our our 33rd Annual Annual District District Officer Officer Training Training Seminar. Seminar. The The importance importance of of this training training event event is is to to promote promote and and provide provide support support to to the the District District Officers Officers and and improve improve the the efficiency efficiency of of the the monthly monthly district district this One of the concerns within our association is the lack of participation or willingness of members to become officers and meetings. meetings.
contribute to the continued success of the monthly training events. Central Office would like to provide the resources to help stimulate and encourage more participation from the membership. One One of of the the concerns concerns within within our our association association is is the the lack lack of of participation participation or or willingness willingness of of members members to to become become officers officers and and
contribute contribute to to the the continued continued success success of of the the monthly monthly training training events. events. Central Central Office Office would would like like to to provide provide the the resources resources to to help help stimulate and and encourage encourage more more participation participation from from the the membership. membership. stimulate
Training Agenda: 10:00 am
Training Agenda: Agenda: Training 10:00 am am 10:00
Welcome TWUA President
(Ms. Cece White)
Welcome TWUA TWUA President Welcome CommentsPresident from Executive Director
(Ms. (Ms. Cece Cece White) White)
(Mr. RussellExecutive Hamilton) Comments Comments from from Executive Director Director (Mr. Russell Hamilton)
11:00 am(Mr. Russell HourHamilton) submittals & program reports
11:00 11:00 am am
Hour Hour submittals submittals && program program reports reports
Conversion of the operator license numbers
Conversion Conversion of of the the operator operator license license numbers numbers
Demonstration:
Demonstration: Demonstration:Access to TWUA database for monthly rosters Access to database for Accessand to TWUA TWUA for monthly monthly rosters rosters ability todatabase submit online. and ability to submit online. and ability to submit online. Resources for compliant district meetings. Resources for compliant compliant district district meetings. meetings. Resources for
12:00 pmLunch provided Lunch provided 12:00 12:00 pm pm Lunch provided
TCEQ presentation: 1:00 1:00 pm pm 1:00 pmTCEQ TCEQ presentation: presentation: RG Compliance RG Compliance Compliance RG Peer to toPeer peertoreiterating reiterating rule compliance compliance peer reiterating rule compliance Peer peer rule Questions Answers Questions && Answers Questions & Answers 2:30 pm pm 2:30 pm Wrap-up Wrap-upWrap-up and Questions Questions Answers 2:30 and && Answers and Questions & Answers Duties and and responsibilities responsibilities of of officers officers Duties
Duties and responsibilities of officers
Please Please visit visit TWUA TWUA website website at: at: www.twua.org www.twua.org to to register register for for this this free free training training seminar. seminar. For For more more information information or or questions questions about about this this Please visitDavid TWUAMoore website at: www.twua.org to register for this free training seminar. For more information or questions about this event please contact at Central Office (888)367-8982. Holiday Inn Room Rate: $89+tax. Please contact Holiday event please contact David Moore at Central Office (888)367-8982. Holiday Inn Room Rate: $89+tax. Please contact Holiday Inn Inn for for event please contact David Moore at Central Office (888)367-8982. Holiday Inn Room Rate: $89+tax. Please contact Holiday Inn for hotel reservations reservations at (512) (512) 451-5757. hotel at 451-5757.
hotel reservations at (512) 451-5757.
TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA PRESIDENT: Get An Attitude
CeCe White, President
That’s right! Approach everything you do with an attitude. Our attitude can make or break our day. It affects everything we do, see and feel, and often affects how others around us react and behave. In most cases, we decide how our day is going to be before we get out of bed in the morning. In Russell Hamilton’s article, in the October Journal, he told a story about a man who always looked on the positive side of things. He did so by making a conscious decision each and every day to look and work for the good side. He actually CHOSE his attitude each and every day and by doing so maintained a control in his life that many of us lack. To me, attitude is how we view the things in our life. We’ve all heard the example of seeing a glass as either half full positive attitude or seeing that same glass as half empty (negative attitude). If we see the day as something to be endured until the weekend arrives, if we see our co-workers as people to “put up with” until 5:00 each day, if we see our jobs as a dead-end way to buy groceries – we are getting the short end of the stick and it’s OUR fault. No matter what our situation in life or job responsibilities, it is up to us to make the most of it and we can do that with a posi-
tive attitude. Your job is YOURS and no one else’s. Other people in your department may have the same job title or job description you do, but they do not bring the same skills, knowledge, and experience to the tasks assigned that enable you to make the job yours. You can go to work each day and just die there or you can go to work and thrive there. The choice is entirely yours. By looking at the job as YOURS, you can take responsibility for, and pride in, a job well done. Set goals for yourself, even if it is as simple as competing with yourself. For example, greet one more person each day with a pleasant hello and a smile; keep your filing caught up for an entire week; challenge yourself by trying to shorten the time it takes to clean up your vehicle at the end of the day, etc. You will find your time at work getting better as more people respond to your pleasant greetings and smiles, as you are able to more easily put your hands on that fax from City Hall, or as your vehicle is a clean and uncluttered mode of transportation during the day. Strive to be the best YOU can be and you will become the employee that everyone wants to have working for them or the supervisor for whom everyone wants to work for. Make your day and your job worthwhile for you by choosing to show a positive attitude. So I repeat – Get an Attitude!S
HARTWELL ENVIRONMENTAL CORPORATION Houston
Austin
Dallas
Tulsa
The Latest in Technology For the Treatment of Water & Wastewater In Texas and Oklahoma we not only offer the latest in technology and process equipment for water and wastewater but we also specialize in aftermarket sales and service, including installation for products in all phases of processes. For more information visit our website at: www.hartwellenv.com HOUSTON 281.351.8501 ● AUSTIN 512.347.7676 ● DALLAS 817.446.9500 ● TULSA 918.299.8555
6 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
TEXAS WATER UTILITIES ASSOCIATION TEXASTHWATER UTILITIES ASSOCIATION 94 thANNUAL SCHOOL 94 ANNUAL SCHOOL
MEETINGS EVENTS SCHEDULE March 4-7,AND 2012 – Corpus Christi, Texas TIME 12:00 p.m. 5:00 p.m. 4:00 p.m. 5:00 p.m. 6:30 p.m. 8:00 p.m. 7:00 a.m. 7:00 a.m. 7:30 a.m. 8:00 a.m. 11:00 a.m. 12:00 p.m. 12:00 p.m. 12:00 p.m. 1:30 p.m. 1:30 p.m. 4:30 p.m. 5:30 p.m. 5:30 p.m. 5:30 p.m. 5:30 p.m. 5:00 p.m. 7:00 p.m. 7:30 a.m. 7:30 a.m. 8:00 a.m. 8:00 a.m. 12:00 p.m. 12:00 p.m. 1:30 p.m. 5:30 p.m. 8:00 a.m. 9:00 a.m. 12:00 p.m. 1:30 p.m. 1:30 p.m. January 2012
MEETINGS AND EVENTS SCHEDULE
EVENT Sunday, March 4, 2012 Registration Opens Registration Closes Management Committee Mtg. 2011 Final Board Meeting Opening General Session T.W. U.A. Awards Reception Monday, March 5, 2012 Registration Opens Instructors/Proctors Meeting Exhibition Area Opens All Classes Begin Best Tasting Water Contest Lunch “Double A Club” Luncheon “A Club” Luncheon Southwest Texas Region Bd. All Class Resume Exhibition Area Closes All Classes Dismissed C.S.S. Board Meeting L.A.S. Board Meeting P.E.S. Board Meeting nd 2 Annual Sporting Clay Tournament Casino Night Tuesday, March 6, 2012 Committee Chair Meeting Exhibition Area Opens “A” License Exams All Classes Resume Lunch Exhibition Area Closes All Class Resume All Classes Dismissed Wednesday, March 7, 2012 All Classes Resume First 2012 Board Meeting All Classes Dismissed TCEQ W/WW Exams LAS. Exams
LOCATION
Omni Hotel-3rd Floor Omni Hotel-3rd Floor Omni Hotel-Matagorda Room Omni Hotel-Corpus A/B Ballroom Omni Hotel-Corpus A/B Ballroom Omni Hotel-Corpus C Ballroom Exhibit Hall A
Committee Rm. 1(Convention Ctr)
Exhibit Hall A Convention Center Exhibit Hall A
Omni Hotel-Corpus C Ballroom Omni Hotel-Glass House Selena Rotunda (Convention Ctr) Convention Center Exhibit Hall A Convention Center Omni Hotel-Laguna Madre Rm. Convention Center Corpus Christi Pistol & Rifle Club Omni Hotel- Corpus B/C
Omni Hotel-Glass House
Exhibit Hall A
Committee Rm.1 (Convention Ctr)
Exhibit Hall A
Selena Rotunda (Convention Ctr) Convention Center Convention Center TEXAS WATER UTILITIES JOURNAL www.twua.org
EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED Supporter of the:
My sincere hope is that the holiday season was enjoyable for everyone. Now if we can only figure out how to pay for it and lose those added holiday pounds. How are you doing on those New Year Resolutions? Our 3rd Annual District Officer Training event will be held on January 10, 2012. We are bringing together district officers to discuss the issues districts are facing (participation, leadership, RG-373 compliance, etc.) and TCEQ staff members will present important information (with time for questions at the end). If you are an officer for any district or subsidiary unit, please mark this date and make plans to attend. If you are a district secretary you should have received an e-mail with all of the event information, along with a request to share the information with the other district officers; if not, and you are a district officer or would just like to attend, please contact David or Patti at Central Office. We highly encourage face-to-face participation at this District Officer Training Event; however, Texas is a big state and we understand that for some it is not practical or possible to make the trip to Austin. For those who are not able to attend in person, we will be utilizing our video equipment and technology and making it possible to attend this training remotely. As long as you have a computer with internet access you should be able to view this live training presentation. Contact Central Office for more information and to sign up for the “online” version. For those in West Texas, the Far West Texas Regional School will take place February 6-9, 2012 in Fort Stockton. Please refer to the Journal or the website for the specifics of this event. Tom, Norma, and the City of Fort Stockton do a great job of providing operator training in Far West Texas. As I relayed to Bobby Rogers one time – you have to want to go to Fort Stockton because it is not on the way to many places, but it is worth the trip. Always a good school and operators in this area are encouraged to take advantage of this training opportunity. 94th Annual School Corpus Christi Operator Training will begin March 5, 2012. If you have not registered or secured your hotel please take this time and process those reservations. Sunday March 4th will be an important part of Annual School. I encourage everyone attending this year's school to please join us for Opening Session and the Awards Program. The Last Board Meeting, the Opening Session, the Awards Presentation, and a Reception will all take place Sunday at the Omni Hotel. Please refer to the detailed 8 TEXAS WATER UTILITIES JOURNAL www.twua.org
listing of events in this Journal for more information regarding Annual School events. Updates on a couple of Central Office Projects: The database update and conversion to operator license numbers. As I write, we are tweaking the new database and some of the options are still being evaluated and finalized. We do see the light at the end of the tunnel and we appreciate your patience and understanding. With the assistance of TCEQ, we were able to convert all the member social security numbers to operator license numbers. We hope that for your future training needs you will use your Operator License Number in place of any social security number. If you are new to the industry and do not have a TCEQ Operator License you will need to use your social for reporting purposes. Central Office has been actively implementing the various components of our online training. We have the equipment installed and functioning. There are many details that are very time consuming but again we are steadily making progress and should have a working process to present to TCEQ for approval very soon. Our plan is to request approval for both live instructor lead training and self paced training at the same time. The “live” events will be very similar to the traditional classroom training and the participants will be required to attend via computer at the time posted just like they were going to class. The “self paced” is simply an operator training course, such as Distribution, that is broken into chapters and the participant has some control over when they view each chapter. Once a chapter has been started, the participant must participate in the entire chapter presentation. There will be a time limit for completing the self paced courses probably 30 days. We are still working out all of the requirements and stipulations. Please check your e-mail for updates announcements. Most all the upgrades Central Office is going through are geared toward the electronic mail and notifications. We ask you to go to the TWUA website and update your contact information. We need current e-mail address in order to keep everyone updated on training opportunities and association updates. As we have mentioned, TWUA will not sell, share, or distribute your email so please take a moment and make sure we can contact you. You will always have the option to opt out of e-mail distributions if you feel you are being bombarded with notices and information.
January 2012
YESTERDAY, TODAY, TOMORROW There are two days in every week about which we should not worry. Two days which should be kept free from fear and apprehension. One of these days is yesterday, with its mistakes and cares. Its faults and blunders, its aches and pains. Yesterday has passed forever beyond our control. All the money in the world cannot bring back yesterday. We cannot undo a single act we performed. We cannot erase a single word we said. Yesterday is gone. The other day we should not worry about is tomorrow. With its possible adversities, Its burdens, Its large promise and poor performance. Tomorrow is also beyond our immediate control. God willing, tomorrow’s sun will rise, either in splendor or behind a mask of clouds,
January 2012
but it will rise. Until it does, we have no stake in tomorrow, for it is yet unborn. This just leaves only one day . . . Today. Any person, with a little support can fight the battles and challenges of just one day. It is only when you and I add the burdens of those two awful eternities Yesterday and Tomorrow that we break down. It is not the experience of today that drives people mad. It is the remorse or bitterness for something which happened yesterday and the dread of what tomorrow may bring. Let us therefore live but one day at a time. S ~ Author Unknown ~ Remember – We do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! !
TEXAS WATER UTILITIES JOURNAL www.twua.org
CUSTOMER SERVICE NEWS:
Providing Positive Customer Service Over the Phone By, Allen Merritt, Customer Service Coach
Providing exceptional customer service is vital toward building customer loyalty. More significantly, developing positive presentation skills are essential to ensuring good communication and rapport during each customer interaction, especially over the phone. Customer service training for call center environments must take a varied approach in teaching such skill sets. Clear communication over the phone does not compare to a face to face interaction. The first thing to keep in mind when learning to speak with customers over the phone is that they cannot see you. Customers are not able to observe your eyes, facial expressions, hand gestures, or body language (all of which are considered important to interpersonal communication). With that in mind, how do customers respond to customer service representatives over the phone? The answer depends on the following variables. 1. Verbal Presentation This includes pitch, tone, and vocal inflection. Customers either respond kindly or react in accordance with the quality or style of the presentation. Any voice sounding monotone or robotic, uncaring, sarcastic, put off or rushed will send a message to the customer about the quality of service they are about to receive. 2. Acknowledgement Customers appreciate being acknowledged from the beginning of the call. This includes answering the phone right away with an opening statement, identifying the company, providing our name, and offering to help. 3. Actively Listening Listening is a skill which needs constant attention. I always advise my staff that you listen to hear what the customer is saying and for any contextual cues on what is not being said. You listen to hear and understand the nature of the call. Listening is not allowing the conversation to go in one 10 TEXAS WATER UTILITIES JOURNAL www.twua.org
ear and out the other. The customer will quickly catch on that you did not hear them, especially when you keep asking the same question repeatedly or ask them to explain again. Look for the meaning in what they are saying by paying attention. 4. Taking Interest Paying attention to each customer and participating in the conversation is one way to gain customer confidence. Demonstrate a sense of care and get involved with their situation. Simply letting the customer know that there is interest in helping resolve their concern(s), leads to a better understanding of the situation and paves the way for a satisfactory resolution. I like to think of this as a team effort. You and the customer are working together toward a positive outcome. 5. Limit Dead Air and Hold Time Presentation includes not remaining silent on the line while looking up information, inputting data, or placing the customer on hold. Representatives should limit silences and hold times to a minimum. Always explain what you are doing prior to silence and/or placing them on hold. Otherwise, customers may think you do not care, are not listening, or that you hung up on them. Apologize for their inconvenience and thank them for waiting when you come back into the conversation. 6. Avoid Negativity Many times a customer will call in over a negative experience. Therefore, it is wise not to return a negative for a negative. Avoid profanity, raising your voice, sarcasm, indifference, rudely interrupting the customer or making any statement indicating that you cannot or will not help the customer. More importantly, never create a confrontational situation by blaming the customer and making comments that lead to verbal finger pointing. Take a deep breath when necessary and think about what to say before you say it. Work diligently to diffuse and reduce customer frustration. 7. Positivity January 2012
Using positive word choices will almost always generate good customer relations. Turn the situation around and create a successful outcome. Let the customer know that you understand and are happy to help. Apologize for their inconvenience and demonstrate initiative in finding a resolution. Remember to take interest and acknowledge the situation. Smiling helps convey a positive tone even while speaking on the phone. 8. Control Customer service representatives need to remain calm, cool, and collected at all times. Be reminded that the customer’s situation is not about you. Gain control by asking questions, clarifying, and verifying the nature of the call. Provide audible cues that you are actively listening and understand what the customer is saying. Another important element of controlling the call is to never assume that what the customer is saying is complete or accurate. In other words, try not to accept what they say at face value without getting more descriptive information. This will help reduce any misunderstandings about what the customer’s needs are.
up and follow through. Customers expect that we will do exactly what we say we are going to do. Customers call in for a reason. Think of each call as an opportunity to improve the process, satisfy the customer, and provide a resolution. The guidelines go hand in hand and will help customer service representatives facilitate and handle customer concerns over the phone. Generating successful outcomes with customers over the phone does not have to be difficult, but it does take effort and awareness on how to operate with a sense of care. Be prepared to have general one line phrases that help you communicate well with the customers. Practice keeping conversations on the positive upswing. You can get the customer on your side by letting them know you are on their side. Remember, it is not practice that makes perfect but perfect practice that makes perfect.
S
9. Sense of Urgency Work quickly and efficiently. Being urgent does not mean rushing through the call or taking shortcuts, but it does mean not wasting the customer’s time. Learn how to multitask. Talk and type at the same time, conduct research, and ask questions as you go along. Avoid writing information down and then going back later to input it into your database. This will only cause further delays in resolving the situation. 10. Customer Appreciation Keep in mind that the customer comes first. They are the reason we are here. Demonstrate appreciation by thanking them for their time and business. Exceed their expectations, give them service they did not expect, and do not forget to always follow-
January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
94
th
MARCH 4-7,2012 TEXAS WATER UTILITIES ASSOCIATION Annual School
CORPUS CHRISTI
We are proud to announce our upcoming 94th Annual School in Corpus Christi, Texas at the American Bank Center. Please mark your calendars and take advantage of our training program and more. Please remember in some cases classroom sizes may be limited.
Registration Information:
Hotel: Group Code TWUA/ Omni Hotel Bayfront will serve as our host hotel again this year. Room rate $139+taxes) For direct information or reservation please call (800)843-6664 or you can visit www.omnihotel.com for on-line reservations. This information is also located on our website at www.twua.org. Please note group discount reservation cut-off date is January 31,2012.
Academic Offerings:
All classes are 20 hour training courses. In order to receive the full 20 hours of credit, students are required to attend the General Session on Sunday, March 4th, and must visit the Exhibition Area at the American Bank Center. Technical Sessions will begin at 8:00 a.m. on Monday and will end at 12:00 p.m. on Wednesday.
2011 Award Nominations:
TCEQ Examinations:
Every subsidiary unit and every member of T.W.U.A. is invited to participate in the nomination process. Nominations should be made electronically or by using the forms in the November issue. All nominations must be in Central Office by December 31.
All TCEQ Water and Wastewater exams will be given at 1:30 p.m. on Wednesday, March 7th.
Class “A” exams and TWUA L.A.S. Voluntary Laboratory Analysts will be given *Tuesday, March 6th, at 8:00 a.m. Applications for the “A” exam must be approved prior to the Annual School. Approval for an “A” exam takes apBy Mail or On-Line: proximately 30-60 days. Call TCEQ Occupational Licens- Please submit all registration forms with a check or money order payable to: TWUA Central Office, ing Section for more information. 1106 Clayton Lane Suite #112 West, Austin, Texas 78723. On-Line Registration is also available at (512)239-6133 (W) (512) 239-0176 (WW). www.twua.org. All major credit cards are accepted. Payment must be made on-site or prior to testing. Please do not include testing fee with your TWUA registration. Please make check payable to: TCEQ and please allow (45) days for test results to be available on (TCEQ) website. Exam Fees: Water Licensing Exams............................$111 Wastewater Licensing Exams...................$111 Collection I/II/III.........................................$111 TWUA LAS......................................$105/$150 Pre-registration and payment is also required for the TWUA Voluntary Laboratory Analysts’ Certification Program. Contact David Moore at Central Office (888) 387-8982 for more information.
Fees: Pre-registration
Pre-registration On-site registration On-site registration
Member Non-Member Member Non-member
$195 $245 $245 $295
No Refunds:
Attendee substitutions are acceptable if received in Central Office prior to February 17, 2012. In other cases the funds can be used toward a future TWUA course.
Note:
We will continue to accept registrations through January 9, 2012 honoring the pre-registration price. Following January 9th the on-site price will apply and payment must be sent to TWUA Central before February 17, 2012. For more information contact Central Office toll free at (888)367-8982 or visit at: www.twua.org.
12 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
Ê
TEXAS WATER UTILITIES ASSOCIATION 94th ANNUAL SCHOOL March 4th March 7, 2012 American Bank Convention Center Corpus Christi, Texas
WATER COURSES:
WASTEWATER COURSES:
Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge Wastewater Laboratory Advanced Pretreatment
Basic Water Ground Water Production Water Distribution Surface Water II Water Laboratory
Special Notes: **** these courses are pending TCEQ Approval; they will be 20 hour classes
WATER / WASTEWATER COURSES:
Special Topics for Lab Analysts Water Utilities Management Calculations Water Utilities Safety Special Topics for Managers and Trends & Technologies for Water & Wastewater Professionals **** CCC/CSI CS- Utility Relations * No Operator Credit
TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY Member Price
Non-Member Price
Water and/or Wastewater Courses ................................................................................................................... $245 ................................................. CSS - Utility Relations Course ........................................................................................................................... $255 ................................................. PES - Advanced Pretreatment Course .............................................................................................................. $255 ................................................. LAS - Special Topics for Lab Analysts........................................................................... ................................... $255 ................................................. *Registration forms will be accepted until February 17, 2012
$ 295 $ 305 $ 305 $ 305
************************************************************************************************************************************************************************* TAKE ADVANTAGE OF THE DISCOUNTS BEING OFFERED
Tickets For The Following Must Be Purchased Individually: PRE-REGISTRATION FORM 94TH ANNUAL SCHOOL Provide complete information for each registrant - Photocopy this form if necessary - Substitutions ONLY - Refunds Cannot Be Made Name:_______________________________________________ SS# or License #: ________________________________________________________________ Badge Name (Nickname):__________________________________ Course Selection: _____________________________________________________________ Address: __________________________________________________ Email: ___________________________________________________________________ City: _________________________________________ State: ______ Zip: _______________ Phone: _________________________________________________ Representing: _______________________________________ T.W.U.A. Member: Method of Payment: Check (Ck #__________________)
YES
NO
Credit Card
Bill my (Visa) (Master Card):_____________________________________________________________ Exp Date: _____________ Zip Code: ________________ Authorizing Signature for Credit Card: _____________________________________________________________________________________________________
School Registration Fee (See Above) ........................................................................................................................................ $___________ AA Club Luncheon Ticket - $25 (Monday .................................................................................................................................... $___________ A Club Luncheon Ticket - $25 (Monday) ..................................................................................................................................... $___________ Event Parking Pass - $15 (Mon. – Wed.) .................................................................................................................................... $___________ Total Enclosed
.............................................................................................................................................................. $___________
***************************************************************************************************************** ******************************************************** Registration Fee Includes: Evening reception, continental breakfast, shuttle service and exhibits; space is limited so register early. Make Checks payable to TWUA - Mail registration form with payment to: Texas Water Utilities Association Annual School 1106 Clayton Lane Suite # 112 West Austin, Texas 78723-1093 Register on-line at: www.twua.org *Exhibits and Sponsorship Opportunities Are Available *Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124
January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM
TWUA TRAIN To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred. Date
Location
Course
Address
Hours
Credit
Jan 10-12 Feb 21-23 Mar 13-15 Dec 11-13
Carrollton Gatesville Waco Waco
Basic Water Basic Water Basic Water Basic Water
4750 Josey Lane 110 N 8th 200 Colcord 200 Colcord
20 20 20 20
W W W W
Jan 17-19 Mar 13-15
Waco Longview
GW Prod GW Prod
200 Colcord 100 Grand Blvd
20 20
W W
Jan 10-12 May 1-3
Longview Gatesville
SWP I SWP I
100 Grand Blvd 110 N 8th
24 24
W W
Jul 17-19
Gatesville
SWP II
110 N 8th
20
W
Mar 27-29 Apr 17-19
Mineola Longview
W Lab W Lab
300 Greenville HWY 100 Grand Blvd
20 20
W W
Feb 14-16 May 15-17 Jul 10-12 Aug 14-16
Longview New Braunfels Carrollton Waco
Distribution Distribution Distribution Distribution
100 Grand Blvd 355 FM 306 4750 Josey Lane 200 Colcord
20 20 20 20
W W W W
Jan 9-11 Jan 24-26 Apr 17-19 Jul 16-18 Aug 6-8
Corpus Longview Waco Corpus Gatesville
Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater
2726 Holly 100 Grand Blvd 200 Colcord 2726 Holly 110 N 8th
20 20 20 20
WW WW WW WW
Feb 13-15 May 7-9
Corpus Longview
WW Treatment WW Treatment
2726 Holly 100 Grand
20 20
WW WW
Mar 13-15 Mar 20-22 May 21-23 June 12-14 Sep 11-13 Nov 13-15
Carrollton Gatesville Corpus New Braunfels Waco Corpus
WW Collection WW Collection WW Collection WW Collection WW Collection WW Collection
4750 Josey Lane 110 N 8th 2726 Holly 355 FM 306 200 Colcord 2726 Holly
20 20 20 20 20 20
WW WW WW WW WW WW
Jan 9-11 Apr 10-12 Sep 4-6
Plano Mission Gatesville
WW Lab WW Lab WW Lab
4120 W Plano PKWY 906 S Conway 110 N 8th
20 20 20
WW WW WW
Sep 10-12
Corpus
Act Sludge
2726 Holly
20
WW
Mar 19-21 Jun 11-13
Texarkana Corpus
Management Management
4000 S Stateline 2726 Holly
20 20
W/WW W/WW
305 Davis 355 FM 306 4750 Josey Lane 100 Grand Blvd
24 24 24 24
W/WW W/WW January 2012 W/WW W/WW
Jan 17-19 Lufkin Pump and Pumping April 17-19 New Braunfels Pump and Pumping 14 TEXAS WATER UTILITIES JOURNAL www.twua.org Jun 11-13 Carrollton Pump and Pumping Jun 19-21 Longview Pump and Pumping
Mar 20-22 May 21-23 June 12-14 Sep 11-13 Nov 13-15
Gatesville Corpus New Braunfels Waco Corpus
WW Collection WW Collection WW Collection WW Collection WW Collection
110 N 8th 2726 Holly 355 FM 306 200 Colcord 2726 Holly
20 20 20 20 20
WW WW WW WW WW
Jan 9-11
Plano
WW Lab
4120 W Plano PKWY
20
WW
NING SCHEDULE
20Apr HOUR CLASSESMission : (PRE-REGISTRATION) $180 MEMBER 906 $230S NON-MEMBER 10-12 WW Lab Conway 20 WW (ON-SITE ) $230 MEMBER $280 NON-MEMBER Sep 4-6 Gatesville WW Lab 110 N 8th 20 WW
Sep 10-12CLASSES: Corpus Act Sludge Holly 20 WW 24 HOUR (PRE-REGISTRATION) $240 MEMBER $ 2726 290 NON-MEMBER (ON-SITE) You can registrar at http://www.twua.org/training.php for Mar 19-21$290 MEMBER Texarkana$340 NON-MEMBER Management 4000 Son-line Stateline 20 W/WW your next training class. Jun 11-13 Corpus Management 2726 Holly 20 W/WW Date
Location
Course
Address
Jan 17-19 April 17-19 Jun 11-13 Jun 19-21 Aug 6-8
Lufkin New Braunfels Carrollton Longview Corpus
Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping
305 Davis 355 FM 306 4750 Josey Lane 100 Grand Blvd 2726 Holly
Jan17-19 Feb 20-22 Mar 20-22 Mar 27-29
Gatesville Mineola New Braunfels Longview
Safety Safety Safety Safety
Apr 9-11 Sep 11-13 Oct 9-11
Corpus Carrollton Waco
Feb 21-23 Feb 28- 1
Hours
Credit
24 24 24 24 24
W/WW W/WW W/WW W/WW W/WW
110 N 8th 300 Greenville HWY 355 FM 306 100 Grand Blvd
20 20 20 20
W/WW W/WW W/WW W/WW
Safety Safety Safety
2726 Holly 4750 Josey Lane 200 Colcord
20 20 20
W/WW W/WW W/WW
New Braunfels Lufkin
Valve and Hydrant Valve and Hydrant
355 FM 306 305 Davis
20 20
W/WW W/WW
Apr 17-19
Gatesville
Calculations
110 N 8th
20
W/WW
Oct 16-18
Gatesville
Chlorinator Maint
110 N 8th
20
W/WW
Apr 10-12
Longview
CSI/CCC
100 Grand Blvd
20
W/WW/CSI/BPAT
BPAT Refresher EIT (Instructor I) T.W.U.A. COURSE REGISTRATION FORM IDE (Instructor II)
40 No operator hours (Note: Please Print Legibly) 40
No operator hours
Name:_______________________________ E-Mail Address:_____________________________________ Course Name: ___________________________________ Date:__________________________________ Location:___________________________________________ Fee: ________________________________ Home Address:_________________________________ City:_____________State:_____ Zip:___________ Day Time Phone #:______________________ SS# or W/WW License number#:______________________ Company Name:__________________________________TWUA Member/Non-Member_________________ Visa/MC Acct. #:___________________________________________Expire Date: _____________________ Cardholder: __________________________________________________________________________
For credit cards please fax this form to 512/459-7124 Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association 路 1106 Clayton Lane, Suite 112 West 路 Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html
January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
SAFETY NEWS: Work Zone Safety
Source: U.S. Department of Transportation, Federal Highway Administration
A work area is defined by the U.S. Department of Transportation, Federal Highway Administration as, “That part of the highway being used or occupied for the conduct of highway work, within which workers, vehicles, equipment, materials, supplies, excavations or other obstructions are present.”
Driving situations that a motorist may encounter as a result of the establishment of a work zone:
Some facts about road work zones:
The most common crash in a highway work zone is the rear-end collision
As more emphasis is put on rebuilding/refurbish-
ing the highway system in the post-interstate era, more work zones will be set up each year. More zones mean more risk of collisions and deaths (1,092 people died nationally in work zones in the year 2000)
Most ticket fines may be doubled in work zones Enforcement of traffic laws in work zones is maintained 24 hours a day, work zone speed limits are
Lack of shoulder and/or median areas that usually serve as safety valve areas
Lanes reduced in width and lanes merging and subsequently reduced in number
Speed regulations and changing lane patterns Detours to unfamiliar routes Large construction or maintenance vehicles on the side of the road that may obstruct vision
Highway workers standing and working near traffic along with slow moving construction vehicles
Drivers slow to reduce speed and/or merging at the last possible moment
Aggressive drivers disregarding the work zone restrictions
Drivers not using common sense in the work zone enforced even if no work is underway
Traffic enforcement is enhanced in work zones because of all the potential risks
16 TEXAS WATER UTILITIES JOURNAL www.twua.org
area
Some work zones are mobile, such as line painting and road patching operations. These zones move along the highway until the work is completed. Obey the signs until you have passed the ones that state you have left the work zone
January 2012
P. O. Box 9000 • Kilgore, Texas 75663-9000 903-984-0551 • Fax: 903-984-5914 www.ana-lab.com • email: corp@ana-lab.com Some suggestions for driving safely through a work zone:
Diamond shaped orange warning signs are posted in advance of work zone areas, pay attention to these signs.
A “flagger ahead” warning sign may be posted as
you approach the work zone. Obey the flagger’s directions; a flagger has the same authority as a regulatory sign, so you can be cited for disobeying his/her directions
Ana-Lab Corporation is an employee-owned organization which provides industry, government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing. Amarillo 806-355-3556
Dallas 972-620-8900
Brownsville 956-831-6437
Austin 512-821-0045
Houston 281-333-9414
When you see flashing arrow panels or “lane closed ahead” signs, merge as soon as possible
Slow down as soon as the signs tell you to. Stay
T104704201
calm and expect the unexpected
The most common crash in the highway work zone is the rear end collision, so leave plenty of space between you and the car in front of you (the 3 second rule would be best)
Observe all posted signs until you see the one
that states you have left the work zone and if you already know of the existence of a work zone, you may want to plan an alternative route S
WE COVER YOUR INFRASTRUCTURE™
Construction Castings • Custom Logo Covers Drainage Products • Hydrants & Gate Valves Valve Boxes • Meter Boxes • Access Hatches Tree & Trench Grates • Detectable Warning Plates
Source: U.S. Department of Transportation, Federal Highway Administration
Sales offices in Houston, San Angelo & San Antonio. Call today for a free catalog
800.626.4653
www.ejiw.com MADE IN THE USA January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
TEXAS WATER UTILITIES ASSOCIATION Individual Membership Application Use this form to: 1) Join T.W.U.A. "At Large" 2) Join T.W.U.A. and a District/Chapter 3) Renew your T.W.U.A. Membership Please Print Clearly
Application for: o o o o o
Active Member Full-Time Student Retired Member Membership Renewal New Member
*For additional information please contact our Membership Coordinator Ms. Henrietta Adee at: h.adee@twua.org
"At Large" or District/Chapter Name:_ _______________________________ Membership for year 20____ Name:________________________________________________________ SS# _______ - _______ - __________ Home Address:_________________________________________________ City:____________________________State:________ Zip:___________ Home Phone: (
)____________________________________
Work Phone: (
)____________________________________
E-Mail Address:_____________________________________________ Employer:_ ________________________________________________ Job Title:__________________________________________________ Amount of Dues Enclosed: $___________________________________ Signature of Member:________________________________________ Today's Date:_ _____________________________________________ A portion of your T.W.U.A. Dues is allocated for a subscription to the Texas Water Utilities Journal.
Submit all dues to the T.W.U.A. Central Office: 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093 For more information, call 888-367-8982 or 512-459-3124. Fax: 512-459-7124. 18 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
TEXAS WATER UTILITIES ASSOCIATION 9TH ANNUAL FAR WEST TEXAS REGIONAL SCHOOL FEBRUARY 7-9, 2012
PECOS COUNTY CIVIC CENTER, 1574 AIRPORT DR., FORT STOCKTON, TX
ACADEMIC OFFERINGS
WATER Basic Water Groundwater Production
WASTEWATER Basic Wastewater Wastewater Treatment
Pre-Registration Until January 31, 2012
WATER/WASTEWATER Water Utilities Management Water Utilities Safety Special Topics (Pending TCEQ approval)
REGISTRATION FEES
TWUA Member
Internet Pre-Registration (credit card only – www.twua.org) Mail Pre-Registration (check or money order) On-Site Registration (no credit cards accepted)
Non-Member
$205 $200 $210
$260 $255 $265
On-Site Registration begins at 7:30 a.m. on Tuesday, February 7, 2012. Course Schedule: Tuesday & Wednesday 8 am to 5 pm; Thursday 8 am to 12 noon Registration fees include course materials and refreshments. Lunch will not be provided. HOTEL INFORMATION
The Hampton Inn, 2271 W. I-20, has been designated as the host hotel. Rate: $99/single; $104/double. Contact them at (432) 336-9600 and use rate code “Water School” when making reservations. MAKE YOUR HOTEL RESERVATIONS EARLY!! GOLF TOURNAMENT
A Golf Tournament will be held at 12:00 noon on Monday, February 6 at the Desert Pines Golf Course. Cost is $60 per person which includes green fee, cart, and prizes. REGISTRATION FORM Name: _________________________________________ Social Security or TCEQ License # ________________ Address: __________________________________________City: __________________ State: _____ Zip:______ Daytime Phone: _______________________ Representing: ___________________________________________ Email Address: _______________________________________ Course Selection: _____________________________________ TWUA Member: ____Yes ____No
Member of which TWUA District: __________________________________
Make checks payable to: Permian Basin Regional School Payment must accompany registration. No purchase orders accepted. No Refunds. Substitutions allowed. Mail registration and payment to: Permian Basin Regional School, P.O. Box 12604, Odessa, TX, 79768. **If you have any questions, please call Norma Clark at (432) 528-1608.
January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
PES NEWS:
Welcome to 2012 Pretreatment Program By Maurice Akech, Assistant Manager, Pretreatment Program Water Utilities Department , City of Dallas Happy New Year to all pretreatment folks! I hope you all had a safe and enjoyable holiday season. If you are like me, you are probably determined to make a New Year’s resolution and carry it out. The New Year resolutions make us take a new look at our lives every year and strive to be better. There are two questions that come to mind every January, both of equal importance. The first is “What is my New Year’s resolution?” The second question is “What was my greatest accomplishment from last year?” While both can create some anxiety, they are critically important questions to think about as we begin 2012. Many will vow to lose extra pounds gained during the holiday, seek new careers and opportunities, or aim to become better pretreatment professionals. As a pretreatment professional, apart from aiming to shed some pounds from the holiday feast and taking stock of last year’s accomplishments, my New Year resolutions are first to build a better partnership through Texas Water Utilities Association (TWUA) among the pretreatment programs to share knowledge and skills. Secondly, prepare and lay groundwork for new pretreatment regulations. 2011 may have been a good or challenging year for pretreatment programs. I can say that 2011 was a year of transition for many pretreatment programs in implementing the streamlining regulations. It has been a long winding road. The pretreatment programs were either preparing for or completing the streamlining regulations approval process. For those of you whose programs have been approved, congratulations for the successful transition. In 2012, I anticipate that many more programs will be approved to start implementing the new streamlining regulations. In addition to pretreatment streamlining regulations, the Dental Amalgam Effluent Guideline, another proposed regulation, will have significant cost implications to pretreatment programs. EPA has been working on Dental Amalgam Rule Making and has proposed to release Effluent Guideline rule in fall of 2011 and finalize the proposed rule in fall of 2012. When this rule is finalized, it will have a major financial impact on the pretreatment programs. It will significantly increase the number of SIUs, requiring more resources at a time when many control authorities have a limited budget. Control authorities increasingly have to deal with wastewater discharges from gas drilling and extraction from the Barnett Shale. Many gas wells have come up in urban areas releasing a significant amount of wastewater. These discharges are regulated under pretreatment regulations 40 CFR 403 and Part 435- Oil and Gas Extraction Point Source Category. At the last NACWA National Pretreatment and Pollution Prevention Workshop in St. Louis, Missouri, Marcus Zobrist, Chief, Industrial Branch, Water Permits Division, Office of Water said that EPA was working on Shale Gas Extraction NPDES Initiative and that additional guidance on NDPES permitting, pretreatment requirements and acceptance of hauled waste were being contemplated. 20 TEXAS WATER UTILITIES JOURNAL www.twua.org
The other important aspect in professional growth of the pretreatment personnel is a good training program. The 94th TWUA Annual School will be held starting March 4,, 2012 in Corpus Christi, Texas. The advanced pretreatment course will be offered which, at this time, is the only pretreatment course available since regional schools do not offer the course. Although many cities have limited training budgets, I encourage all pretreatment personnel, especially those the large pretreatment programs to attend so that they can share their knowledge with others and mentor pretreatment “newbies.” Being a newbie can be a challenging task in the pretreatment field and it requires several years of mentoring to be a good pretreatment professional. My plan in 2012 is to implement my New Year resolutions! I look forward to meeting you at the TWUA Annual School. Happy New Year to all pretreatment professional! S
Founded on the principle of offering superior blower packages, Air Mac Inc. has a history of innovation and excellence. For twenty years Air Mac Inc. has supplied blower packages to the Water & Waste Water industry. Whether you need aeration or air scouring, we can build a blower package to meet your needs. Let us help you on your next project.
(866) 424-7622
www.airmac.com January 2012
January 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
5th
In Cooperation with TEXAS WATER™, the Texas Water Utilities Association
ANNUAL PRE-COMPETITION DEMONSTRATION FOR THE OPERATORS COMPETITIONS, featuring: TAWWA Pipe Tapping WEAT Operations Challenge Events
This year, both TAWWA and WEAT are proud to have National Champions in their respective competitions. Having National Champions in these competitions is a testament to the hard work and dedication of the teams and the support of their utilities in training and practice. Part of the fun is being able to get together as comrades in the competitions. TWUA is proud to host this Pre-Competition Demonstration in support of these efforts to highlight the hard work of operations professionals. Please plan to come to the 94th Annual TWUA Annual School on March 57, 2012 at the American Bank Center in Corpus Christi, TX and visit the exhibit hall to see these champions and contenders from around the state in action as they prepare for the 2012 competitions to be held at TEXAS WATER on April 10-13, 2012 in San Antonio, Texas. The Pre-Competition Demonstrations will be held as follows: Monday, March 5, 2012, 1:00 pm to 4:00 pm We have scheduled a demonstration for each competition during each hour as a part of the Exhibition for the Annual School. It will be a great time and a good practice run for all the teams competing later in the month, so please come out and support them! _________________________________________________________________________________________________________________
TEXAS WATER and TWUA
PRE COMPETITON DEMONTRATION TAWWA PIPETAPPING www.tawwa.org WEAT OPERATIONS CHALLENGE EVENTS www.weat.org
*Team Registration Deadline: February 10, 2012 Team Name: _______________________________________________________________________________________________________ Utility: ____________________________________________________________________________________________________________ Address: ______________________________________________E-mail: address of primary contact: ________________________________ City/State/Zip: ______________________________________________________________________________________________________ Phone: ____________________________________ Fax: ____________________________________ TEAM MEMBERS: Coach: ____________________________________ Member: ____________________________________
Member: ____________________________________
Member: ____________________________________
Member: ____________________________________
Please return form to: TWUA, 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723 or email to: Angela Monroe at: a.monroe@twua.org or Rhonda Harris at: rharris@pro-ops.net Registration for the teams and coaches are all complimentary to enter the exhibit hall. This is a great opportunity to gain renewal hours, advance in knowledge or prepare for a higher level certification. We encourage the utilities to take advantage of Annual School. Registration forms and a list of classes are available on the website at www.twua.org. For more details of the competitions and rules contact Rhonda Harris at the e-mail above. 22 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
CENTRAL TEXAS WATER CHEM-EQUIP SERVICES
HACH COMPANY
HD SUPPLY WATERWORKS Texas Water Utilities Association Members CHLOR-SERV, INC HOLT CAT POWER SYSTEMS
INDEPTH UTILITY We would like to recognize and thank all the TWUA Association Members for their continued support JCM INDUSTRIES throughout the year for the DUNHAM district ENGINEERING meeting participation, TWUA Annual and regional school exhibiEAST JORDAN IRON SALES, INC of TWUA and this rewarding tion and sponsorships. Most importantly thank you allJIMforCOX being apart ENVIRONMENTAL IMPROVEMEMT KW SHARP, INC. industry.
CONSERVATION DISTRICT
EQUIPMENT PARK
MASTER METER, INC
ACCELERATED SERVICES
EQUIPMENT SOUTHWEST, INC
MDN ENTERPRISES
TRAC-N-TROL, INC.
ALTIVIA CORPORATION
FORD METER BOX
MUELLER COMPANY
UTILITY SERVICE CO
ASHBROOK SIMON-HARTLEY
GLOBAL TREAT, INC
MUELLER SYSTEMS
USA LLC, NEPTUNE
BESST, INC
GREEN EQUIPMENT CO
OPTICAL CABLE CORPORATION
WASTEWATER USA, ITT
BIOCOPE, INC
GROUP MCINTIRE
O'TOOL INDUSTRIES
BLOC DESIGN-BUILD, LLC
HACH COMPANY
CENTRAL TEXAS WATER
HD SUPPLY WATERWORKS
CHEM-EQUIP SERVICES
HOLT CAT POWER SYSTEMS
CHLOR-SERV, INC
INDEPTH UTILITY
CONSERVATION DISTRICT
JCM INDUSTRIES
DUNHAM ENGINEERING
JIM COX SALES, INC
EAST JORDAN IRON
KW SHARP, INC.
ENVIRONMENTAL IMPROVEMEMT
MASTER METER, INC
EQUIPMENT PARK
MDN ENTERPRISES
EQUIPMENT SOUTHWEST, INC
MUELLER COMPANY
FORD METER BOX
MUELLER SYSTEMS
GLOBAL TREAT, INC
OPTICAL CABLE CORPORATION
GREEN EQUIPMENT CO
O'TOOL INDUSTRIES
GROUP MCINTIRE
POSSUM KINGDOM WATER
HACH COMPANY
RAIN FOR RENT
HD SUPPLY WATERWORKS
SAMCO LEAK DETECTION
HOLT CAT POWER SYSTEMS
SCOOP SLUDGE HOG
INDEPTH UTILITY
SMITH PUMP CO., INC
JCM INDUSTRIES
SMITH-BLAIR, INC
JIM COX SALES, INC
SOLIDS RECOVERY
KW SHARP, INC.
SOUTHWEST WATER CO
MASTER METER, INC
TEEX-ITSI
MDN ENTERPRISES
TEXAS 811
POSSUM KINGDOM WATER RAIN FOR RENT SAMCO LEAK DETECTION SCOOP SLUDGE HOG SMITH PUMP CO., INC SMITH-BLAIR, INC SOLIDS RECOVERY SOUTHWEST WATER CO TEEX-ITSI TEXAS 811
MUELLER COMPANY MUELLER SYSTEMS OPTICAL CABLE CORPORATION O'TOOL INDUSTRIES POSSUM KINGDOM WATER RAIN FOR RENT SAMCO LEAK DETECTION January 2012 SCOOP SLUDGE HOG SMITH PUMP CO., INC
TEXAS WATER UTILITIES JOURNAL www.twua.org
2 Annual T.W.U.A Skeet Shooting Event nd
Hosted by: and
Monday, March 5th, 2012 @ 5:00 p.m
Come join us for food, fellowship, fun or competitive shooting on two lighted fields! Bring your own shot gun & Ammunition. They have Ammunition available to purchase. We will be asking for a $5.00 donation for the V.M. Ehlers Foundation ď ł A Memorial Scholarship Foundation Company Name: __________________________________________________________________________________________ Shooter: ___________________________________ Title: _______________________________________________________ Address: __________________________________________ Email Address: ________________________________________ City: ______________________________________ State: _________ Zip: ______________ Phone: (
) ____________________________Fax :(
Please return all forms to: Environmental Improvements, Inc Post Office Box 79266 Houston, TX 77279 Attn: Angela Boudreaux E-Mail: angela@ei2hou.com 24 TEXAS WATER UTILITIES JOURNAL www.twua.org
) __________________________ Location: Corpus Christi Pistol & Rifle Club 2832 FM 763 Corpus Christi, TX 78415 www.ccpistolrifleclub.com
January 2012
IN THE NEWS:
Most Bottled Waters Are Glorified Tap Water- Learn How to Hydrate the Healthy Way By Anthony Gucciardi, Health Activist and Wellness Researcher Millions around the world purchase bottled water as a primary form of hydration. Many of these consumers are under the false impression that the bottled water they are consuming is safer than the toxin-laden tap water that is coming out of their household faucets. Unfortunately, bottled water is often just as bad, or even worse, than tap water in the United States and elsewhere. Research shows that this common misconception is the result of highly-effective mass advertising campaigns and marketing. Learn how to distinguish between safe and unsafe drinking water. The typical cost of bottled water per gallon is around $3.79, while a typical cost of tap water is $0.002/gallon. Of course tap water is not a viable alternative to bottled water when it comes to improving one’s health, but why is bottled water so much more expensive when it is often times just as contaminated? For a 1900% markup over tap water, it would be expected that the bottled water would be of much higher quality and at least reasonably free of health-crushing contaminants. According to an extensive study conducted by the Environmental Working Group (EWG) 9 out of 10 of the best selling water brands fail to even identify the methods in which their products are filtered or purified. In fact, the companies fail to answer 3 important questions when it comes to the quality of their water: Where does the water come from? Is it purified? Have any tests found any contaminants in the water? Further research has attempted to answer these questions through independent studies, despite the lack of answers coming from the bottled water companies. Astoundingly, after reviewing the research, the Environmental Working Group recommends filtered tap water over any bottled water. The premium price tag on bottled water quite often means almost nothing. The study found that almost 50% of bottled water is municipal tap water. Other bottled water was found to be less regulated than tap water in terms of contaminants, and oftentimes more polluted with toxins than regular tap water. Another factor, aside from the shady lack of information coming from the industry regarding bottled water, is the presence of bisphenol A in plastic bottled water. Bisphenol A is a hormone-disrupting chemical linked to a number of nasty health conditions including cancer, obesity, and the development of feminine traits in males. Canada has even labeled bisphenol A as a toxic chemical after two years of debate and research on the subject. Found in nearly 91% of all canadians at the time of the ban, bisphenol A is present in the majority of water bottles. Experts may argue that the presence of bisphenol A alone would make drinking any bottled water an immediate threat to your health, leaving the debate in the dust. Since bottled water and tap water are both so destructive to one’s health, what is the best kind of water to drink?
January 2012
Filtered water is the best option both economically and in terms of health. While the initial cost of a high quality water filter may exceed the price of a month’s supply of bottled water, you are saving both your body and your wallet in the long run. With high quality filters, only purchasing replacement cartridges will be necessary after the initial purchase, which are oftentimes fairly cheap. It is important to note that when filtering tap water, reverse osmosis is a preferred method in removing toxic substances such as fluoride and heavy metals. With a reverse osmosis filter, however, comes another problem. Reverse osmosis filters remove everything from the water, even natural minerals and nutrients. The water, once consumed, will be looking to leech back these minerals from your body to maintain its state. Adding certain minerals to the water, or even apple cider vinegar, is effective in restoring the natural nutrients back into the water. A mineral filter may also be an option in restoring water stability. No matter what the choice, stay away from bisphenol A-laced bottled water and especially toxic tap water. S
WE UNDERSTAND WATER & WASTEWATER DISINFECTION At Severn Trent Services, we understand water. That’s why our Capital Controls® gas feed equipment products are used the world over for water and wastewater disinfection. Vacuum Regulators
Gas Detectors
Residual Analyzers
Gas Control Valves
Represented t dB By: Chl Chlor-Serv, S Inc. 107 Tradesman Drive Hutto, Texas 78634 T: +1 512 992 7473 E: chris@chlorserv.com www.chlorserv.com
TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA PROFESSIONAL BUSINESS CARDS:
601 Texas Avenue Lubbock, Texas 79401 www.thePROSco.com 806.749.PRO1 (7761) office 806.749.PRO2 (7762) office fax repairyourblower@thePROSco.com
Houston/Stafford/Gulf Coast 281-980-7448 Austin/San Antonio/South TX 512-288-8552 Dallas/Ft. Worth/Oklahoma 972-769-1993
Equipment Sales & Service www.newmanregencygroup.com
Recondition Specialist of all Brands, Makes, and Models of:
Blowers and Air Ends ELGI, Gardner Denver, Roots, Lamson, Hoffman, ANY BRAND
Request a complimentary site risk assessment of your preexisting chemical feed system:
www.moodybros.com/twua 713 462 8544
“Not all water is treated equal”
{
Full Service
- Chemical Feed System Design, Installation & Evaluation - Customized Maintenance & Risk Management Programs - EPA Chlorination Compliance - Stocking Distributor, Training, On Call 24/7
www.moodybros.com/twua 26 TEXAS WATER UTILITIES JOURNAL www.twua.org
Represented By:
SolarBee, Inc. 866-437-8076 www.solarbee.com
January 2012
WATER & WASTEWATER TRAINING
our r t a us ate Join Wastew & o in as, r p e x t E Wa ining , Tex d n a a r T e Isl , 2012. r d a hP eb 2 Sout n. 31 - F Ja
You can receive monthly email updates on industry news and course information while going green. You can unsubscribe at any time. To sign up for our email newsletter, visit teex.org/subscribe. It’s safe, fast, and simple.
Texas Engineering Extension Service Infrastructure Training & Safety institute 200 Technology Way, PO Box 40006 College Station, TX 77845-3424 800-SAFE-811 (800-723-3811) teex.org/www | itsi@teexmail.tamu.edu
teex.org/www
January 2012
Ad Code: W12MC1
C12.5663.12
TEXAS WATER UTILITIES JOURNAL www.twua.org
GUMBS, CALVIN T HARDEBECK, MATTHEW HELMBOLD, DAMIAN J HENDERSON, JUSTYN HEPLER, JAMES E HINOJOSA, ARMANDO HOOD, PAMELA S HUNDLEY, GARY M HUNTER, LOUIS H KITE, PAUL J KRUEGER, BRUCE B LUCE, DAVID C LUNA, SERGIO A MARTINEZ, JESSIE MARTY, JOHN E MEDRANO, ENRIQUE MOLINA, SAUL C MONTELONGO, ROBERTO MOORE, JOSEPH L NEHILA, HEATHER F NELSON, JAMES M NICKERSON, CHRISTIAN NOLASCO, OLMAN E OPSAHL, BRUCE J OWENS, FREDERICK M PACHA, BRENT J PADGETT, CHRISTOPHER PADILLA, DANIEL PALMERO, AARON A PARK, RUSTY M RAMOS, JOSE L JR REAM, ALISON B REDWINE, DARLA M RHOTON, BOBBY V RICHARDSON, DARRYL ROBINSON, DEWAYNE A RODRIGUEZ, JOSE D RODRIGUEZ, REINALDO ROSE, ADRIAN C RUTHERFORD, GARLAND SANCHEZ, ORLANDO SHIRLEY, WILLIAM H SOLIMAN, MOSTAFA SOLIS, MARK SOTO, JESUS SWANSON, STEPHEN T TARPLEY, ROBERT S TEETER, RAYMOND J THEIS, ALVIN W IV THOMAS, RICHARD L JR THOMASSON, JUSTIN P TORRES, JEFFREY A TRAN, CAPTAIN TURNER, CONSTANCE VANZANDT, JEREMIAH R WALLACE, WESLEY W WARREN, JASON W WILLIAMS, ANDREW L
CLASS B CUDE, BILLY V HOLDEN, TERRY
LICENSES ISSUED: OCTOBER 2011
WATER OPERATOR CLASS A GOODE, DELORES A HANSEN, LEONARD A SMITH, RONALD WATSON, GARY DON
CLASS C BAMBURG, JERRY BOYLE, KENNY R CATES, BILLY J COX, JOHN G JR DAVIS, DEBRA C ELLIOTT, BRANDON FUENTES, ESTEBAN GAMEZ, RAUL HADLEY, TERRY D HANKINS, VINCENT HERNDON, CHRIS M HOCKETT, RANDY L HUBBARD, MICHAEL HUNT, ANDREW W JORDAN, BILLY R LIM, SHEW C PE LINDNER, CARL R MORGAN, STEVON OLIVA, GEORGE B OLSON, KEVIN R PE PEREA, ANTHONY J RIGGS, CHAD A SR RUDD, JASON B RUIZ, ANTHONY G SILVAS, JOSEPH A SMITH, PAUL E SOULE, LOUIS J TOWNSEND, ANTHONY
CLASS D BAECHLER, BILLY JOE BAILEY, DAVID A SR BEARDEN, JACK E BICKHAM, DANIEL W BOLENBARR, SHAWN E BOYLE, KENNY R BRISTER, GREG W BRYAN, PAUL W CAVAZOS, ADAM A JR CLOUGH, RONALD E III COPENHAVER, RODNEY GROUND WATER CRAWFORD, JEROD D TREATMENT CRAWFORD, MATT J CRUMP, LARRY W JR CLASS B DE LEON, JOSE A DAUGHTRY, JESSE DE LOS SANTOS, NOEL ERNEST, JEFF M DIXON, JEFFREY M GOOD, CARLTON R DOTY, DAVID K HERRADA, FRANKLIN DOUGLAS, RON L OLIVARES, DAVID ENSEY, DONNIE C RAMOS, AARON JR FIKES, CHRIS H SWEETMAN, DON L FLEMING, JASON W THRELKELD, LAWRENCE FUENTES, MANRIQUE YOUNG, CHARLES H FULTZ, LONNIE A GALICIA, GERBER M GARRARD, CHARLES L CLASS C GARRIS, NATHAN S AGUILERA, JOSE M GIFFORD, KENNETH E III ALVEAR, ROBERT R GLOVER, DANIEL D BAIRD, KENNETH A GONZALES, JOE M BAKER, RONALD R GONZALEZ, JOSE A BEAVERS, DAVID L GOODMAN, ROBERT A GOMEZ, JULIAN R GRAY, WILLIAM R JR HUGHES, MARC M WATER DIST GRIFFIS, LEE A MARTIN, BILLY B GUMBS, CALVIN T MARTIN, KEVIN T HARDEBECK, MATTHEW CLASS B MEADOR, CHARLES HELMBOLD, DAMIAN J CUDE, BILLY V RIZER, WILLIAM HENDERSON, JUSTYN HOLDEN, TERRY SALAS, TONY HEPLER, JAMES E WOODRUFF, ALFRED HINOJOSA, ARMANDO HOOD, PAMELA S CLASS C SURFACE WATER HUNDLEY, GARY M BAMBURG, JERRY TREATMENT HUNTER, LOUIS H BOYLE, KENNY R KITE, PAUL J CATES, BILLY J CLASS B KRUEGER, BRUCE B COX, JOHN G JR BARBERENA, WENCESLAO LUCE, DAVID C DAVIS, DEBRA C HOLDEN, JAMIE E LUNA, SERGIO A ELLIOTT, BRANDON JEFF, SHANE D MARTINEZ, JESSIE FUENTES, ESTEBAN MITCHELL, DAVID H MARTY, JOHN E GAMEZ, RAUL PENA, JUAN G MEDRANO, ENRIQUE HADLEY, TERRY D WELCH, JERRY L MOLINA, SAUL C 28 TEXAS WATER UTILITIES JOURNAL www.twua.org HANKINS, VINCENT MONTELONGO, ROBERTO HERNDON, CHRIS M CLASS C MOORE, JOSEPH L HOCKETT, RANDY L ACOSTA, MARCO NEHILA, HEATHER F HUBBARD, MICHAEL COOPER, RICHARD
SURFACE WATER TREATMENT CLASS B BARBERENA, WENCESLAO HOLDEN, JAMIE E JEFF, SHANE D MITCHELL, DAVID H PENA, JUAN G WASTEWATER WELCH, JERRY L TREATMENT CLASS C ACOSTA, MARCO COOPER, RICHARD COXE, ROGER S DAVIS, JAKE J HANCOCK, BRENT R JOHNSON, MATTHEW KELLEY, COREY D LEE, PATRICK T MATTHEWS, WILLIAM NEAL, CHAD W NEWELL, THOMAS J RODRIGUEZ, GREGORY SCOTT, CHARLES V TRIPP, WILLIAM M YOUNG, TONY Y WASTEWATER COLLECTION CLASS I ALLEN, ANTHONY J BECERRA, CARLOS V CATALAN, LIONEL CORONADO, BOBBY P DANIELSON, TRACY W HATHCOCK, BRANDON LOPEZ, DONATO MARTINEZ, FERNANDO OWENS, FREDERICK M STOGNER, GAYLON D CLASS II BROWN, JOSHUA D CAVAZOS, ERIC C DORMINY, ELIJAH J FRANCO, SATURNINO FUENTES, ESTEBAN GARCIA, JAIME E HAMAR, CODY D HUITRON, JUAN J KOLB, JAMES H PAREDEZ, DANIEL THERIOT, LARRY D TURNER, ANDRE D WITTE, POLLY A CLASS III INGRAM, ERICK L JOHNSON, NICOLAS MAJOR, MICHAEL A NEVAREZ, MARIO J PADILLA, RICK C PRICE, JEFF N SMITHWICK, BRAULIO WAITS, ANDREW L
CLASS A RICHMOND, JOHN CLASS B APODACA, ALFONSO BOYD, RANDY W BRADLEY, TIMOTHY BURROUGH, JAMES ENGLUND, CHRIS HOPWOOD, TIM W HUGGINS, MARK E JEFF, SHANE D LOZOYA, FRANCISCO LYNN, PATRICK S NAVA, MIGUEL OGDEN, DANIEL PAUL, DUSTIN M RAMIREZ, JAVIER RODRIGUEZ, FRANCISCO WILDE, NATHAN A CLASS C ADAMS, KELTON D BROWN, SANDRA K CHAVEZ, CONRADO CRAVEN, LESLIE G DANIEL, ROYCE G DELAROSA, JASON E DIAZ, TOMAS E DRAKE, EDWARD J ELLER, ARTHUR W FITCH, JOHN T GARZA, MICHAEL P GORDILLO, MARTY A JOHNSON, RONNIE D JUTTAN, DALIAH M LEJUNE, STEPHEN B LOY, JOHN W MOORE, ANDREW F MOORE, RICKEY W MOUTON, JOSEPH MUDEKUNYE, JOSEPH PATINO, ADAM RAMIREZ, ISRAEL RUSSELL, RICHARD SLABACK, DWIGHT SMART, SCOTT E SMITH, DANNY D SMITH, TRAVIS C SORIA, ISAAC C VACA, SIDRIONO WILLIAMS, CURTIS CLASS D ACEVES, LUIS C 2012 January ADAMS, RANDY D ARRIAGA, ISRAEL CAMPBELL, DAVID E
BREEN, JAMES R JR BREWER, COLTEN S BRINK, JOSEPH A CHAVEZ, JEFFREY L CLARK, DENNIS S COMPTON, KENNETH W DUCHOUQUETTE, THOMAS SLABACK, DWIGHT EBNER, JEFFREY W SMART, SCOTT E ECKERT, KYLE L SMITH, DANNY D EDGETT, WILLIAM L SMITH, TRAVIS C ESCOBAR, JOHNNY L SORIA, ISAAC C EVANS, DAVID L VACA, SIDRIONO FERNANDEZ, JUAN P SR WILLIAMS, CURTIS GARRETT, ROBERT E GARZA, RENE JR CLASS D GLASS, FRANK G ACEVES, LUIS C GONZALES, JUAN D ADAMS, RANDY D GOSNEY, DANIEL L ARRIAGA, ISRAEL GRIFFIN, SHERMAN P CAMPBELL, DAVID E GRISHAM, JONATHAN CARR, RICHARD W GUPTIN, JESSE J III COYLE, JAMES E III HALL, CHARLES FRANCHINA, KEVIN HARMS, BRANDON W HANER, DOYLE A HATCHER, CHARLIE D HERNANDEZ, ROBERT HERNANDEZ, JUAN J HESTER, LEISA C HILL, MICHAEL F HOLDER, JEAN C HOERIG, JASON L HOLMES, JOHN J HUNT, LARRY M JONES, PAUL D JOHNS, MICHAEL LACROIX, ERIC S KEBODEAUX, KIRK L LEBLANC, RENNALD KILLINGSWORTH, TONY LOPEZ, XAVIER V KIRKING, BILLIE J LUCERO, ANTHONY LEGG, RICKY D MANRY, ZACHARY LINDSEY, JONATHAN L MARTIN, LARRY W MARTINEZ, LIONEL F MAXEDON, DUSTIN MATTHEWS, JASON D MELTON, DENNIS R MCDONALD, DUNCAN MENDOZA, ARTURO MIRANDA, NATHAN MOSMEYER, SANDRA MONTOYA, LEE S MURPHY, WILLIAM D MOORE, BRANDN W MURRILE, TYLER S MORRIS, PATRICK W PRIETO, LEROY M ORMS, RANDY L PRUSKI, ROGER E PANNELL, WILL C SCAMP, MICHAEL R PEDRAZA, RICKY J STAFFORD, JACOB T PEREZ, JESUS THWEATT, JUSTIN K PICKETT, CAREY R WELLBORN, JONATHAN PICKETT, ROY ZUNIGA, ALEJANDRO RAMOS, MARCUS J REITER, GARY W RHEA, DANIEL W BACKFLOW RODRIGUEZ, JOSE M PREVENTION SANCHEZ, ARTURO M ASSEMBLY TESTER SCHNEIDER, KENNETH SHELLENBERGER, BRYAN ACUNA, FRANCISCO SHREINER, JEFF L ALDAZ, RUBEN SMITH, CASEY L ARRAS, RODRIGO SMITH, DERRICK S BODE, MICHAEL D SUGG, EDWARD L BRALY, ROBERT F SULLIVAN, PATRICK J BREEN, JAMES R JR TIMMERMAN, STEVEN BREWER, COLTEN S TORRES, GEORGE A BRINK, JOSEPH A TOWLES, TYLER L CHAVEZ, JEFFREY L VELASCO, CHRISTOVAL CLARK, DENNIS S VICK, DONALD R COMPTON, KENNETH W DUCHOUQUETTE, THOMAS VILLARREAL, FIDENCIO WEST, BLAKE L EBNER, JEFFREY W WHITEAKER, DAVID L ECKERT, KYLE L WILDENHAUS, CRETORIA EDGETT, WILLIAM L WYNN, JACKIE K ESCOBAR, JOHNNY L YOUNG, MICHAEL P II EVANS, DAVID L FERNANDEZ, JUAN P SR YRLAS, ERNESTO GARRETT, ROBERT E GARZA, RENE JR CUSTOMER SERVICE GLASS, FRANK G INSPECTOR GONZALES, JUAN D GOSNEY,2012 DANIEL L January BOARD, JOSHUA D GRIFFIN, SHERMAN P BOETTNER, DAVID L GRISHAM, JONATHAN CASBURN, DEAN GUPTIN, JESSE J III FOSTER, ANDRE
SULLIVAN, PATRICK J TIMMERMAN, STEVEN TORRES, GEORGE A TOWLES, TYLER L VELASCO, CHRISTOVAL VICK, DONALD R VILLARREAL, FIDENCIO WEST, BLAKE L WHITEAKER, DAVID L WILDENHAUS, CRETORIA WYNN, JACKIE K YOUNG, MICHAEL P II YRLAS, ERNESTO CUSTOMER SERVICE INSPECTOR BOARD, JOSHUA D BOETTNER, DAVID L CASBURN, DEAN FOSTER, ANDRE FUENTES, ESTEBAN GARZA, LUPE JR HICKS, JONATHAN D HOLDSAMBECK, SHAUN KEEL, JOSEPH R MARTINEZ, JOSE A ROCHA, JOSEPH E RODRIGUEZ, ARMANDO SANCHEZ, MIGUEL A WITTE, POLLY A
ADAMS, RICKY ARISPE, JOHN A AYRES, WILLIAM R BROESKE, JOSHUA BULLARD, RALPH CARNEY, MICHAEL CHAPA, EZEQUIEL CRAWFORD, JON E CULWELL, CODY C DAUZAT, BRUCE D DAVIS, LARRY J DAVIS, STEVE S DE LA ZERDA, DWAYNE DILDY, JASON E Licenses Issued: FACIO, MICHAEL September FAIN, BRANDON J FITZGERALD, BRYAN S FLIPPO, DONALD A BACKFLOW FLORES, JESSE JR PREVENTION GARCIA, JAIME ASSEMBLY TESTER GLOVER, JAMES F GOMEZ, MARIO A JR ADAMS, RICKY GONZALES, ROLAND J ARISPE, JOHN A HAMILTON, BRANDON S AYRES, WILLIAM R HAMMONTREE, NATHANIEL BROESKE, JOSHUA HERNANDEZ, DAVID BULLARD, RALPH IGUESS, RONALD D CARNEY, MICHAEL JOHNSON, MAKENZIE R CHAPA, EZEQUIEL KELLEY, CHET B CRAWFORD, JON E KLEIN, DAN J CULWELL, CODY C KLEYMANN, DAVID W DAUZAT, BRUCE D KMIEC, JARRETT M DAVIS, LARRY J LITTLETON, SEAN K DAVIS, STEVE S LONGMIRE, CASEY C DE LA ZERDA, DWAYNE LONGMIRE, STEVE LOREN DILDY, JASON E MARQUEZ, RAUL FACIO, MICHAEL MCCALL, PATRICK FAIN, BRANDON J MENDEZ, ADRIAN J FITZGERALD, BRYAN S MONTOYA, HERNANDO FLIPPO, DONALD A MOORE, DARWIN FLORES, JESSE JR MORRIS, WAYNE F GARCIA, JAIME MUNCY, CLINTON J GLOVER, JAMES F MUNOZ, JOSE GOMEZ, MARIO A JR NICHOLSON, WALTER GONZALES, ROLAND J PARNELL, JEFFREY D HAMILTON, BRANDON S RICHMOND, WILLIAM HAMMONTREE, NATHANIEL RIVERA, JOHN C SR HERNANDEZ, DAVID RODRIGUEZ, JUAN D IGUESS, RONALD D SANFORD, KIRK B JOHNSON, MAKENZIE R SHIPLET, BRANDEN S KELLEY, CHET B SMITH, CYNDI L KLEIN, DAN J THOMAS, PATRICK S KLEYMANN, DAVID W TILLERY, KRISTI K KMIEC, JARRETT M TORRES, RENE LITTLETON, SEAN K VILLANUEVA, ADOLPH LONGMIRE, CASEY C WALL, DANIEL C LONGMIRE, STEVE LOREN WALLACE, RUSSELL L MARQUEZ, RAUL MCCALL, PATRICK MENDEZ, ADRIAN J MONTOYA, HERNANDO MOORE, DARWIN MORRIS, WAYNE F MUNCY, CLINTON J MUNOZ, JOSE NICHOLSON, WALTER PARNELL, JEFFREY D RICHMOND, WILLIAM RIVERA, JOHN C SR RODRIGUEZ, JUAN D SANFORD, KIRK B SHIPLET, BRANDEN S SMITH, CYNDI L THOMAS, PATRICK S TILLERY, KRISTI K TORRES, RENEUTILITIES JOURNAL www.twua.org TEXAS WATER VILLANUEVA, ADOLPH WALL, DANIEL C WALLACE, RUSSELL L
TWUA Employment Classified ADS: PUMP & MOTOR TECHNICIAN Cedar Park The Field Operations division is seeking qualified applicants for the position of Pump & Motor Controls Technician to perform duties essential to operate and maintain the city’s utility systems. Responsibilities include performing preventive maintenance and repairs to lift station pumps and motor controls in the water distribution and wastewater collection systems. Class C Water Distribution Operator’s License issued by the Texas Environmental Quality OR a Class II Wastewater Collection Operator’s License issued by the TCEQ. Minimum qualifica-
tions also include high school graduation, or GED, 2yrs exp. in water utilities. For more information visit: www.cedarparktx.us Fax resume and salary requirements to: (512)401-5251 Email resume and salary requirements to: hr@cedarparktx.us FIELD SUPERINTENDENT/ PROJECT MANAGER North Houston Suburb Field Superintendent to manage crew with repairs, installation and maintenance of the water, sanitary sewer and drainage facilities. Must possess or be able to obtain TCEQ Class B Water Distribution Operator License,
Class III Wastewater Collection Operator License, Customer Service Inspection License. Ten years minimum experience in maintenance, repair and operation of water distribution and wastewater collection systems at least 3 years in a supervisory capacity. Salary: $60,000 +. Fax resume and salary requirements to Sheila Rusk: (281)465-4278 Email resume and salary requirements to: srusk@meador.com CLASS C WATER OPERATOR Trinity, Texas Trinity Rural Water Supply Corporation (TRWSC) 3841 FM356
Trinity, Texas 75862. TRWSC is searching for a “C” Ground Water” operator. “CDL preferred.” The position is primarily 7a.m.4p.m. Monday thru Friday with weekend and after hours call duty. TRWSC has a generous benefit package that includes paid holidays, retirement, sick / vacation, and employee health and dental insurance. Must possess Class “C” water certificate and salary is dependent on level of certification and experience. For additional info please contact Larry Hill @ 936-594-2192 or trinwatgm@windstream.net. You can fax resume and salary requirements to 936-594-8491 or email to the above address or trinwat@windstream.net.
We are your Hydro Instruments distributor in the Central and West Texas area •Chlorination •Sales •Preventative Maintenance •Calibrations •Service Calls •Repairs •Design •Installation •Training •Custom Fabrications •Consultations •24/7 Emergency Calls PMB 316 402 A West Palm Valley Round Rock TX 78664 512.225.4813 Carey 512.671.3176 fax chemequip06@yahoo.com
Visit our website at: www.chemequipwater.com
“Chemical Feed for Tomorrow’s Water”
30 TEXAS WATER UTILITIES JOURNAL www.twua.org
January 2012
Water, Agua, L’eau, Wasser, Acqua, Água.
In any language, Flowserve is the proven leader. Byron Jackson ® Worthington ® IDP ® Pleuger ® With a global footprint spanning 55 countries, Flowserve is a proven, trusted partner providing innovative pumping and sealing solutions for the water industry when and where they are needed. And with over 46 years experience and five Texas locations, Smith Pump partners with Flowserve to provide the combined benefits of vast expertise, product breadth and offerings for every essential water resource pumping requirement throughout the state. Well-respected product brands, unmatched product portfolio and experienced associates make it easy to specify Flowserve pumps with confidence...in any language.
For more information contact Smith Pump Company at www.smithpump.com or visit http://water.flowserve.com.
Smith Pump Company Fort Worth • Waco • Austin • San Antonio • McAllen Phone: 1 800 299 8909
TWUA
WANTS
Y OU TO GET OFF THE BOTTLE For Help Call Our Toll Free Hotline: (888)367-8982 or Visit our website for more information and training assistance www.twua.org S