Issuu

Texas Water Utilities

JOURNAL

VOLUME 22

FEBRUARY 2012

"Proudly Serving Educational Excellence Since 1918"

NUMBER 2

2012 TWUA REGIONAL SCHOOL SCHEDULE

DATE

EVENT

PRIMARY CONTACT

EXHIBITS CONTACT

March 4-7

TWUA Annual School

David Moore (512) 459-3124

Norma Clark, (432)528-1608

Feb. 6-9

Far West Texas Regional School Pecos County Civic Center Ft. Stockton, Texas

Norma Clark (432) 528-1608

Tom Ezell, (432) 553-1196

March 20-22

Panhandle Regional School Amarillo Civic Center Amarillo, Texas

Jessie Flores (806)378-3019

Ruben Arias (806)378-3019

April 24-27

Southeast Regional School Holiday Inn Centre Beaumont, Texas

Pat Bell (979)265-3619

Rob Starr, (409) 755-1559

May 8-10

Central West Texas Regional School Abilene Civic Center Abilene, Texas

Shorty Radde (325) 378-2021

Mickey Chaney (325) 548-2237

May 14-18

North Central Texas Regional School Univ. of Texas Arlington Arlington, Texas

Wayne Owen (817)335-2491

Selena Jackson (972)237-8377

June 4-7

Central Texas Regional School Killeen Civic Center Killeen, Texas

Mark Seffrood (254)634-7461

Damon Boniface, (254) 986-2949

July 9-11

Southwest Texas Regional School Embassy Suites San Marcos, Texas

Tony Salinas (512)393-8024

Lynn Short, (361)485-3381

August 13-15

Permian Basin Regional School MCM Grande Hotel Odessa, Texas

Norma Clark (432)528-1608

Norma Clark, (432) 528-1608

August 27-30

East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas

Mike Norris (903)939-8278

Nov. 5-8

West Texas Regional School Lubbock Civic Center Lubbock, Texas

Paul Nolen (806)775-2747

Russ Ropes (806)775-3237

Please contact the person listed below or T.W.U.A. Central Office at (888) 367-8982 Fax: (512) 459-7124 or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional information, visit www.twua.org. Thank you for your support!

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TEXAS WATER UTILITIES JOURNAL 3

Inside

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

Articles:

President's Perspective..................................................................6 by, CeCe White, T.W.U.A. President TWUA Executive Director News:....................................................8 by, Russell Hamilton, ED PES News: Pretreatment Enforcement...........................................................10 by, Yilma Zerihum, Pretreatment Supervisor, City of Dallas Laboratory Analysts News: Advanced Topics Outline..............................................................16 by, Jason Wells, Laboratory Analyst Chairman

Field News: Introduction to Wastewater Treatment Ponds............................17 by, Mark Goad, TEEX Instructor Customer Service News: 5 Ways to Keep Customers Service on the Agenda......................19 by, Bill Dugan, Vice President/General Manager of Step-By-Step Marketing

Advertisers: Classified Ads.....................................................................................30 Air Mac..............................................................................................26 Ana-Lab.............................................................................................19 Annual School 2nd Skeet Shooting Event.............................................24 ChemEquip Services, L.L.C . ...............................................................15 Chlor-Serv, Inc...................................................................................16 East Jordan Iron Works.......................................................................29 Hartwell Environmental Corporation....................................................23 Jim Cox Sales, Inc. .............................................................................. 3 Layne-Texas.......................................................................................11 Magna Flow.........................................................................Back Cover Moody Bros., Inc................................................................................26 Professional Cards..............................................................................26 Samco Leak Detection........................................................................18 Scoop Sludge Hog..............................................................................30 Smith Pump Company, Inc........................................ Inside Back Cover

Training: T.W.U.A. Annual School Information and Registration Form............................13 T.W.U.A. Central West Tx Regional School Registration Information ...............23 T.W.U.A. North Central Tx Regional School Registration Information .............24 T.W.U.A. Panhandle Regional School Registration Information ......................22 T.W.U.A. Training Schedule..........................................................................14 .TEEX Training Schedule...............................................................................27

19 February Cover 2012 Front Corpus Christi, Texas State Aquarium

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

4 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

TEXAS WATER UTILITIES ASSOCIATION TEXAS WATER UTILITIES ASSOCIATION TIME 12:00 p.m. 5:00 p.m. 4:00 p.m. 5:00 p.m. 6:30 p.m. 8:00 p.m. 7:00 a.m. 7:00 a.m. 7:30 a.m. 8:00 a.m. 11:00 a.m. 12:00 p.m. 12:00 p.m. 12:00 p.m. 1:30 p.m. 1:30 p.m. 4:30 p.m. 5:30 p.m. 5:30 p.m. 5:30 p.m. 5:30 p.m. 5:00 p.m. 7:00 p.m. 7:30 a.m. 7:30 a.m. 8:00 a.m. 8:00 a.m. 12:00 p.m. 12:00 p.m. 1:30 p.m. 5:30 p.m. 8:00 a.m. 9:00 a.m. 12:00 p.m. 1:30 p.m. 1:30 p.m. February 2012

THth ANNUAL SCHOOL 9494 ANNUAL SCHOOL March 4-7, 2012 – Corpus Christi, Texas MEETINGS AND SCHEDULE MEETINGS AND EVENTS EVENTS SCHEDULE

EVENT Sunday, March 4, 2012 Registration Opens Registration Closes Management Committee Mtg. 2011 Final Board Meeting Opening General Session T.W. U.A. Awards Reception Monday, March 5, 2012 Registration Opens Instructors/Proctors Meeting Exhibition Area Opens All Classes Begin Best Tasting Water Contest Lunch “Double A Club” Luncheon “A Club” Luncheon Southwest Texas Region Bd. All Class Resume Exhibition Area Closes All Classes Dismissed C.S.S. Board Meeting L.A.S. Board Meeting P.E.S. Board Meeting nd 2 Annual Sporting Clay Tournament Casino Night Tuesday, March 6, 2012 Committee Chair Meeting Exhibition Area Opens “A” License Exams All Classes Resume Lunch Exhibition Area Closes All Class Resume All Classes Dismissed Wednesday, March 7, 2012 All Classes Resume First 2012 Board Meeting All Classes Dismissed TCEQ W/WW Exams LAS. Exams

LOCATION

Omni Hotel-3rd Floor Omni Hotel-3rd Floor Omni Hotel-Matagorda Room Omni Hotel-Corpus A/B Ballroom Omni Hotel-Corpus A/B Ballroom Omni Hotel-Corpus C Ballroom Exhibit Hall A

Committee Rm. 1(Convention Ctr)

Exhibit Hall A Convention Center Exhibit Hall A

Omni Hotel-Corpus C Ballroom Omni Hotel-Glass House Selena Rotunda (Convention Ctr) Convention Center Exhibit Hall A Convention Center Omni Hotel-Laguna Madre Rm. Convention Center Corpus Christi Pistol & Rifle Club Omni Hotel- Corpus B/C

Omni Hotel-Glass House

Exhibit Hall A

Committee Rm.1 (Convention Ctr)

Exhibit Hall A

Selena Rotunda (Convention Ctr) Convention Center Convention Center

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PRESIDENT: Public Relations Agent CeCe White, President

WHO ME? PUBLIC RELATIONS AGENT: When I hear the term “public relations” I think of big companies, media advertising, commercials and perhaps a special staff to handle the advertising and company image. But what is public relations really? And does it apply to us? How?

The Institute of Public Relations defines it as: Public relations practice is the planned and sustained effort to establish and maintain goodwill and mutual understanding between an organization and its publics.

{From http://www.buildingbrands.com/definitions/07_public_relations.shtml} Another way to put it would be that public relations are a form of communication primarily directed toward gaining public understanding and acceptance. Using these two definitions together is easy to see that in the water utility industry all employees are part of the public relations staff of our entities. We are the ones who put forth the planned and sustained effort to maintain goodwill and understanding with our customers or our public. We are the ones who must develop a form of communication aimed at gaining public understanding and trust. Before we can put all of this into practice and become effective “public relations agents” we must know who our public is. Many times we view our public as the people or businesses who purchase water from us, and that is one part of our public. But we, in the water industry, have many “publics”. Not only do we have customers who purchase the water, but we have fellow utility employees, regulatory agencies, elected public officials, news media, special interest groups, financial agencies, and suppliers. Each of these has their own special needs with regard to communication, education, and “right-to-know” information.

two way street between the utility and its publics. Good public relations is a water utility’s continuing effort to tell its own story, as well as that of its industry, in ways that create and hold the interest of its various publics and that cause public awareness and confidence. {Kutchins, Kay (1988). Utility Public Relations. In Charles K. Foster (Ed.) Texarkana Water Utilities Association Manual of Water Utility Operations (p. 587)} See there is some good information in that blue book Central Office has been giving away at the Regional Schools! The various “publics” will makeup their own mind about the industry and its issues, but, if information and ideas are presented in an intelligent way, good public decisions will be encouraged. Good public relations begins “at home”. When employees take pride in their work and the community they serve, their actions convey that pride and is perceived by their “publics” in a positive manner. The responsibility for good public relations is part of the job of all utility employees. Therefore, all employees should be well informed and well trained individuals who are committed to doing their best and presenting the best image of the utility to the community. So brush up your customer service skills, put on your best attitude, take pride in a job well done and become one of your utility’s best public relations agents S

Once we have identified which public we are dealing with, we can then take steps to help build good public relations rather than bad public relations. This can be done by using your customer service skill e.g., good communication, respect for others, kindness, understanding, cooperation, etc. to create a 6 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

2nd Annual T.W.U.A Skeet Shooting Event

Hosted by: and

Monday, March 5th, 2012 @ 5:00 p.m

Come join us for food, fellowship, fun or competitive shooting on two lighted fields! Bring your own shot gun & Ammunition. They have Ammunition available to purchase. We will be asking for a $5.00 donation for the V.M. Ehlers Foundation ď ł A Memorial Scholarship Foundation Company Name: __________________________________________________________________________________________ Shooter: ___________________________________ Title: _______________________________________________________ Address: __________________________________________ Email Address: ________________________________________ City: ______________________________________ State: _________ Zip: ______________ Phone: (

) ____________________________Fax :(

Please return all forms to: Environmental Improvements, Inc Post Office Box 79266 Houston, TX 77279 Attn: Angela Boudreaux E-Mail: angela@ei2hou.com February 2012

) __________________________ Location: Corpus Christi Pistol & Rifle Club 2832 FM 763 Corpus Christi, TX 78415 www.ccpistolrifleclub.com TEXAS WATER UTILITIES JOURNAL www.twua.org

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED

I would like to take this opportunity to extend an invitation for everyone to join us in Corpus and take part in our 94th TWUA Annual School. I want to thank each of you for your loyal support throughout the years and we hope that you will continue to keep TWUA in mind for your training needs in 2012. It is not too late to register and we would be happy to assist you with your registration or housing needs. The Omni Hotel is our host facility and we have developed a good working relationship with their staff so even if the computer is telling you there are no rooms available give Angela a call and let us see what we can do to assist. The format of Annual School is the same as last year with the Final Board Meeting, Opening Session, and Reception all taking place Sunday evening beginning at 5:30 p.m. on the third floor of the Omni Bayfront Hotel. All training classes are scheduled to begin at 8:00 a.m. Monday morning and all will be held at the Convention Center. TCEQ will be providing testing opportunities Wednesday afternoon beginning at 1:30 p.m. at the Convention Center. Shuttle buses will be provided from the Omni to the Convention Center "Monday through noon on Wednesday". At this time, there is nothing new to report in the area of online training. We are still working out the glitches and testing. Hopefully there will be more information next month. If you have not taken the time to update your contact information, please take a few moments to do so. In order to become more efficient and reduce our mailing expenses, we need to be able to communicate with you via email. Three Feet From Gold By Napoleon Hill One of the most common causes of failure is the habit or tendency to quit when one becomes overwhelmed by temporary defeat. Every person is guilty of this mistake at one time or another. The following is a true story of how one man had a vision, had temporary success, gave up in frustration, and learned a very valuable lesson. In the late 19th century, R. U. Darby was caught by the “gold fever” and went West to dig and grow rich. He was confident that he had what it took to extract this precious metal from the earth. He staked a claim and went to work with pick and shovel. The work was hard, but his lust for gold and wealth was clear-cut. 8 TEXAS WATER UTILITIES JOURNAL www.twua.org

After months of back breaking labor, he was rewarded by the discovery of the shining ore. He knew he would need machinery to bring the ore to the surface. Quietly, he covered up the mine, retraced his footsteps to his home in Williamsburg, Maryland, where he showed his sample ore and told his relatives and a few trusted neighbors of the “strike”. They were able to put together money for the needed mining machinery and had it shipped. Darby went back to work the mine. The first car of ore was mined, and shipped to a smelter. The returns proved that he had one of the richest claims in Colorado! A few more cars of that rich ore would clear the investments and debts. Then the fortune would come. Down went the drills! Up went the hopes of Darby! Then something happened! The vein of gold ore disappeared! He had come to the end of the rainbow and the pot of gold was no longer there! He drilled on, desperately trying to pick up the vein again-all to no avail. Out of money and short of being able to realize his fortune, he declared the mine a “bust”. Frustrated, depressed, and very upset, he decided to quit. He sold the claim and equipment to a local “junk man” for pennies on the dollar and went home to sulk and declare that the “Gold Rush” was just a big waste of his time and money. Some “junk men” may be perceived as dumb, but not this one! He filed the necessary paperwork and called in a geologist and mining engineer to look at the mine and do an analysis. The experts advised that the project had failed because the owner was not familiar with “fault lines”. The calculations showed that the vein would be found again JUST THREE FEET FROM WHERE MR. DARBY HAD STOPPED DRILLING! That is exactly where it was found! The “junk man” took millions of dollars in gold ore from the mine because he knew enough to seek expert guidance before giving up. Most of the money, which went into the machinery, was procured through the efforts of R. U. Darby, who was then a very young man. The money came from his relatives and neighbors, because of their faith in him. He was able to pay back every dollar of the investment, although he was years in doing so. Long afterward, Mr. Darby recouped his loss many times over when he made the discovery that DESIRE can be transmuted into gold. This discovery came after he went into the business of selling life insurance in the latter part of the 19th century. February 2012

Remembering that he lost a vast fortune because he STOPPED three feet from gold, Darby profited by the experience in his chosen work by the simple method of saying to himself, “I stopped three feet from gold, but I will never stop because men say ‘no’ when I ask them to buy insurance.” Darby was one of a small group of fewer than fifty men who, at the time, sold more than a million dollars in life insurance annually. For me the moral of this story is that nothing in life comes without hard work, dedication, and remaining focused on a dream or goal. The dream could be becoming a better provider for your family by obtaining an operator’s license, advancing through the license levels, becoming the one in charge of a treatment plant, becoming the one in charge of a distribution or collections system, or becoming the lead operator or director. It is very important to have obtainable goals. It is also worth pointing out that those who are currently in these leadership positions were not born into the position. Early in their careers they chose to make the commitment related to licensing and obtain the actual hands on work experience, which allows them to properly oversee the various aspects and functions within water and wastewater. Some call this “paying your dues”. Some years ago I knew a young man who went to college and really excelled. He graduated in less than 4 years. He then began the job search. After several months of job applications, interviews, and not being hired, he gave me a call and asked if I knew anyone hiring. His words were something to the affect of "I am not concerned about geographic location and would be interested in anything mid-management and anything that has a starting salary of $50,000 plus. My first comment back to him was, perhaps you have cities and water providers confused with the petroleum industry". The point to this is that there may be some positions that pay $24.00 plus an hour in the water and wastewater field but I am fairly certain this is not the beginning salary or the norm. Never assume where you are, is where you have to stay. Never allow a dream or goal to die just because things are not happening quickly. Never stop learning or assume you know everything related to your area of expertise. Remember that before success comes in any person’s life, they are sure to meet defeat and failure. When defeat or hardship overtakes a person, the easiest thing to do is quit. That is what the majority will do. But, I encourage you to work hard and keep going never give up on achieving your goals S Remember we do not need all the operators in Texas to be a member of TWUA JUST YOU ! ! !

February 2012

TWUA VALUE OPERATORS

This Shall Serve As A Retraction Of Last Month’s Article Related To Bottled Water In the January 2012 TWUA Journal there was an article titled “Most Bottle Waters Are Glorified Tap Water –Learn How to Hydrate the Healthy Way” by Anthony Gucciardi and subsequently on our website. The article was published without exercising proper editorial judgment. The comments and opinions therein were of the author and not TWUA. I want to apologize to all the TWUA Members, Water Operators and Public Water Supply Systems for this article and for any reference or suggestion to tap water being toxic or containing harmful toxins. This is definitely NOT the position of TWUA, Staff, or Management. Water operators are the key to safe drinking water as we know it today and TWUA is committed to supporting those who treat, test, distribute, and oversee this vital function. Because of federal and state regulations and oversight we are certain that toxic water is not coming from any Public Water Supply. I take responsibility for the article being in the journal and for not carefully reading the author’s message. This was a “filler” article used because of a last minute change to the journal. Partly, due to year end and the holidays, our focus was not where it should have been. As a result, our operators and public water systems received a very undeserving black eye. For this we offer our deepest and most sincere apology. Russell Hamilton Executive Director – TWUA TEXAS WATER UTILITIES JOURNAL www.twua.org

PES NEWS:

Pretreatment Enforcement By, Yilma Zerihun, Pretreatment Supervisor, City of Dallas

In Industrial Pretreatment Regulations, the pretreatment professional has to manage a few core aspects of the program that mainly deal with industrial user survey, inspections, permitting, sampling, reporting, and taking enforcement actions. In July 1990, revisions to pretreatment regulations required all Publicly Owned Treatment Works (POTWs) to adopt an Enforcement Response Plan (ERP) as part of their approved pretreatment program. Enforcement Response Plans are step by step POTW procedures for identifying, documenting, and responding to pretreatment violations in a uniform fashion. This prevents any random enforcements from being issued by the pretreatment staff. For that reason, prior to developing an Enforcement Response Plan, a POTW must verify that it has the legal authority to enforce against noncompliant users and must thoroughly investigate potential types of violations and available enforcement remedies. As part of the program, the POTW will establish Enforcement Response Plans (ERP) and Enforcement Response Guides (ERG) to uniformly implement enforcement actions. So how did ERP start? The purpose of pretreatment enforcement is to seek remedy for noncompliance with any pretreatment regulations. As many already know, Congress first created the Clean Water Act resulting in the establishment of the Environmental Protection Agency (EPA) and the National Categorical standards in 1970. The EPA is required by the Federal Clean Water Act of 1970 to ensure that each city establish an effective program and ensure that federal and state water quality standards are met. The EPA delegates responsibility to the states which may have their own requirements. In Texas, this responsibility is delegated to the Texas Commission on Environmental Quality (TCEQ). The state then further delegates the responsibility to the city to develop, monitor, and enforce its own approved program. In smaller municipalities, the state remains responsible for pretreatment programs. The National Categorical Standards applies uniform standard throughout the country for similar industries. The local pretreatment standards, on 10 TEXAS WATER UTILITIES JOURNAL www.twua.org

the other hand, are written in the form of a local ordinance and submitted to the state (TCEQ) for review. In enforcement, pretreatment limits are enforced by the treatment facility through the National Pollutant Discharge Elimination System (NPDES) permits or through sewer use ordinances. In Texas, TPDES (Texas Pollutant Discharge Elimination System) takes the place of NPDES. Enforcement Response Plans [40 CFR § 403.8(f)(5)] reflect POTW’s responsibility to enforce pretreatment requirements and standards. ERPs not only identify how the POTW will investigate noncompliance but also specify the officials responsible for each type of enforcement as well as specifying types of and time frames for taking escalating enforcement for anticipated types of violations. Factors to consider for appropriate enforcement response include magnitude and duration of violation, the effect on POTW, the effect on receiving stream, the pattern of past violations and/or success of previous enforcement actions, and finally the attitude of the industrial user. Enforcement data management specifies the type of reports that are required from Industrial Users (IUs) as well as notify the IUs of untimely submittals. It also helps to review the reports received and to notify industrial users, within specified time frames, of any deficiencies found in the reports, including other noncompliance. The pretreatment staff must track IUs responses schedule IU responses, and if necessary, escalate the enforcement. The responsibility of investigating noncompliance lies on the inspector and the pretreatment coordinator who must maintain meticulous records on the compliance history of the industrial user, the sample chain of custody, the sampling procedures, the notes collected during sample collection, the laboratory QA/QC and bench sheets, and calculations. Sometimes even typographical errors can affect the outcome of an enforcement action when it is presented in court. An example would be a case dismissed when the court document erroneously indicated the lead violation as “2./1” instead of “2.71”. A clever defense attorney caught the mistake and beat the system in the middle of a trial. The EPA and the state support the POTW by providing the necessary legal and technical assistance in the event of challenges by the noncompliant user. Sometimes citizens or interest groups may sue industrial users for violation of standards. Enforcement legal authority obtained as a result of 40 CFR § 403.8(f)(1)(vi)(A) which states that the POTW must February 2012

obtain remedies for noncompliance by any industrial user with any pretreatment standard and requirement. All POTWs shall be able to seek injunctive relief for noncompliance by industrial users with pretreatment standards and requirements. All POTWs shall also have authority to seek or assess civil or criminal penalties at least the amount of $1,000 a day for each violation by industrial users of pretreatment standards and requirements. The local regulations must be written such that all violations must be actionable and remedies must be nonexclusive. Violations may take any of the following forms: unauthorized discharges, prohibited standards, exceeding permit limits, non complying monitoring requirements, reporting requirements, permit conditions, compliance schedule deadlines, and enforcement actions. Enforcement actions include, informal notices, notice of violations, criminal or civil citations, show cause hearings, consent orders, compliance orders, cease and desist orders, injunctive relief, civil penalties, criminal prosecution, and supplemental enforcement. Under the Clean Water Act strict liability, users are held legally responsible for noncompliance, regardless of intent or negligence. Notice of violation is usually the initial POTW response, followed by official notice which will provide the IU an opportunity to correct deficiency. This action will provide consistency. Citations are usually issued pursuant to the ERP and are punitive in nature designed to deter future violations. Administrative orders, show cause orders, consent orders, compliance orders and , cease and desist orders are also progressive enforcement actions involving a face to face meeting between the IU and the POTW representatives.

Civil litigations are also available remedies that are designed to recover cost of treatment and/or repair incurred by the POTW during consent decree, injunctions, or civil penalties. Criminal prosecution is enacted when violation of the law where criminal intent and negligence is manifested. It usually will result in fines and/or imprisonment where each violation is a separate offense for each day. Supplemental enforcement actions involve public notices, disconnection of water services, termination of sewer service, performance bond and liability insurance, increased monitoring and reporting. Other enforcement choices include best management practices (BMP), consent orders, and compliance schedules. BMPs are effective management control of onsite processes and, effective commitment and implementation by management. BMPs may be listed under the special conditions section the of permit for permitted IUs, stipulated in BMP for non-permitted IUs. For non-permitted IUs that violate ordinance may stipulate BMP in a notice of violation letter. Enforcement action is one of the key aspects of a successful pretreatment program. An effective ERP ensures that violators return to compliance immediately, penalizes noncompliant users for pretreatment violations, deters further noncompliance, and recovers additional expenses incurred by POTW attributable to noncompliance. Reference: City of Dallas pretreatment program and, various pretreatment presentations and training materials at EPA Region VI, TWUA, and NACWA Conferences. S

Consent order involves agreement between POTW and industrial user to establish BMP, milestone dates, and penalties for failure to comply with order. Instance of non-compliance is enforced in a civil court and it usually bears the signature of both the POTW and IU representative. Compliance schedule, on the other hand are issued by control authority and establishes sequence of remedial measures. It also establishes milestone events for remedial measures, carries more severe penalties for noncompliance, and a milestone date for achieving consistent compliance.

February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

T.W.U.A Annual School S E Z I PR

Date: March 5, 2012 $$ 7:00 p.m. $$ Omni Hotel Ballroom A Want a way to entertain your clients and assist the V.M. Ehlers Scholarship Fund? How about the Annual School Casino Night! We have designed an evening of gaming fun, featuring the most popular Las Vegas style table games. All proceeds go to fund college scholarships for deserving applicants.

Everyone, no matter what

We are looking for sponsors for this event at the levels listed below.

Sponsorship Levels

skill level, will have a chance to win! We will draw for prizes every 15 minutes throughout the event.

High Roller

$1000 — Includes 20 player entries ($20,000 in chips), 20 drinks & event recognition

Big Player

$500 — Includes 10 player entries ($10,000 in chips), 10 drinks

Player

$250 — Includes 5 player entries ($5,000 in chips), 5 drinks &

Gambler

$100 — Includes 2 player entries ($2,000 in chips), 2 drinks &

& event recognition event recognition event recognition

Name

Business Address City, State, Zip

Texas Water Utilities Association 1106 Clayton Lane, Suite 112W Austin, TX 78723-1093 For further information, contact Craig McCoy Phone: 512-846-2948 E-mail: craig-mccoy@embarqmail.com (that’s a “q” not a “g” in embarqmail)

$1000

Big Player

$500

Player

$250

Gambler

$100

Phone

Total:

Bill Me

Visa

American Express

Check

MasterCard

Discover

Signature

12 TEXAS WATER UTILITIES JOURNAL www.twua.org

Price

Subtotal:

Method of Payment

Credit Card #

Amount

High Roller

Exp. date

To facilitate proper processing, please return this form by February 24, 2012 February 2012

TEXAS WATER UTILITIES ASSOCIATION 94th ANNUAL SCHOOL March 4th March 7, 2012 American Bank Convention Center Corpus Christi, Texas

WATER COURSES:

WASTEWATER COURSES:

Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge Wastewater Laboratory Advanced Pretreatment

WATER / WASTEWATER COURSES:

Basic Water Ground Water Production Water Distribution Surface Water II Water Laboratory

Special Notes: **** these courses are pending TCEQ Approval; they will be 20 hour classes

Special Topics for Lab Analysts Water Utilities Management Calculations Water Utilities Safety Special Topics for Managers and Trends & Technologies for Water & Wastewater Professionals **** CCC/CSI CS- Utility Relations * No Operator Credit

TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY Member Price

Non-Member Price

Water and/or Wastewater Courses ................................................................................................................... $245 ................................................. CSS - Utility Relations Course ........................................................................................................................... $255 ................................................. PES - Advanced Pretreatment Course .............................................................................................................. $255 ................................................. LAS - Special Topics for Lab Analysts........................................................................... ................................... $255 ................................................. *Registration forms will be accepted until February 17, 2012 *Registration is available on-site

$ 295 $ 305 $ 305 $ 305

Tickets For The Following Must Be Purchased Individually: PRE-REGISTRATION FORM 94TH ANNUAL SCHOOL Provide complete information for each registrant - Photocopy this form if necessary - Substitutions ONLY - Refunds Cannot Be Made Name:_______________________________________________ SS# or License #: ________________________________________________________________ Badge Name (Nickname):__________________________________ Course Selection: _____________________________________________________________ Address: __________________________________________________ Email: ___________________________________________________________________ City: _________________________________________ State: ______ Zip: _______________ Phone: _________________________________________________ Representing: _______________________________________ T.W.U.A. Member: Method of Payment: Check (Ck #__________________)

YES

NO

Credit Card

Bill my (Visa) (Master Card):_____________________________________________________________ Exp Date: _____________ Zip Code: ________________ Authorizing Signature for Credit Card: _____________________________________________________________________________________________________

School Registration Fee (See Above) ........................................................................................................................................ $___________ AA Club Luncheon Ticket - $25 (Monday .................................................................................................................................... $___________ A Club Luncheon Ticket - $25 (Monday) ..................................................................................................................................... $___________ Event Parking Pass - $15 (Mon.thur – Wed.) .................................................................................................................................... $___________ Total Enclosed

.............................................................................................................................................................. $___________

***************************************************************************************************************** ******************************************************** Registration Fee Includes: Evening reception, continental breakfast, shuttle service and exhibits; space is limited so register early. Make Checks payable to TWUA - Mail registration form with payment to: Texas Water Utilities Association Annual School 1106 Clayton Lane Suite # 112 West Austin, Texas 78723-1093 Register on-line at: www.twua.org *Exhibits and Sponsorship Opportunities Are Available *Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124

February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM

TWUA TRAIN To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred. Date

Location

Course

Address

Hours

Credit

Feb 21-23 Mar 13-15 Apr 3-5 Apr 17-19 Dec 11-13

Gatesville Waco Laredo Victoria Waco

Basic Water Basic Water Basic Water Basic Water Basic Water

110 N 8th 200 Colcord 5501 Thomas 2902 Bluff 200 Colcord

20 20 20 20 20

W W W W W

Mar 13-15 Sept 18-20

Longview Victoria

GW Prod GW Prod

100 Grand Blvd 2902 Bluff

20 20

W W

Feb 28-1 Feb 28-1 May 1-3

Victoria Waco Gatesville

SWP I SWP I SWP I

2902 Bluff 200 110 N 8th

24 24 24

W W W

Mar 20-22 Apr 3-5 Jul 17-19

Waco Longview Gatesville

SWP II SWP II SWP II

200 Colcord 100 Grand Blvd 110 N 8th

20 20 20

W W W

Mar 27-29 Apr 17-19 May 23-25

Mineola Longview McAllen

W Lab W Lab W Lab

300 Greenville HWY 100 Grand Blvd 2401 W Exp 83

20 20 20

W W W

Distribution Distribution Distribution Distribution Distribution

100 Grand Blvd 355 FM 306 4750 Josey Lane 200 Colcord 2902 Bluff

20 20 20 20 20

W W W W W

Feb 14-16 Longview May 15-17 New Braunfels Jul 10-12 Carrollton Aug 14-16 Waco Aug 21-23 Victoria Apr 17-19 May 15-17 Jul 16-18 Aug 6-8

Waco Victoria Corpus Gatesville

Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater

200 Colcord 2902 Bluff 2726 Holly 110 N 8th

20 20 20

WW WW WW

Feb 13-15 May 7-9

Corpus Longview

WW Treatment WW Treatment

2726 Holly 100 Grand

20 20

WW WW

4750 Josey Lane 110 N 8th 2726 Holly 355 FM 306 200 Colcord 2902 Bluff 2726 Holly

20 20 20 20 20 20 20

WW WW WW WW WW WW WW

Mar 13-15 Carrollton Mar 20-22 Gatesville May 21-23 Corpus June 12-14 New Braunfels Sep 11-13 Waco Oct 16-18 Victoria Nov 13-15 Corpus

WW WW WW WW WW WW WW

Collection Collection Collection Collection Collection Collection Collection

Apr 10-12 Sep 4-6

Mission Gatesville

WW Lab WW Lab

906 S Conway 110 N 8th

20 20

WW WW

Sep 10-12

Corpus

Act Sludge

2726 Holly

Mar 19-21 Jun 11-13

Texarkana Corpus

Management Management

4000 S Stateline 2726 Holly

20 20

W/WW W/WW

Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping

355 FM 306 4750 Josey Lane 100 Grand Blvd 2726 Holly 2902 Bluff

24 24 24 24 24

W/WW W/WW W/WW W/WW W/WW

April 17-19 New Braunfels Jun 11-13 Carrollton Jun 19-21 Longview Aug 6-8 Corpus Nov 13-15 Victoria

14 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

NING SCHEDULE 20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER (ON-SITE ) $230 MEMBER $280 NON-MEMBER 24 HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER $ 290 NON-MEMBER (ON-SITE) $290 MEMBER $340 NON-MEMBER You can registrar on-line at http://www.twua.org/training.php for your next training class. Date

Location

Feb 20-22 Mineola Mar 20-22 New Braunfels Mar 27-29 Longview Apr 3-5 Laredo Apr 9-11 Corpus Jun 19-21 Victoria Sep 11-13 Carrollton Oct 9-11 Waco Feb 21-23 Feb 28- 1

Course

Address

Safety Safety Safety Safety Safety Safety Safety Safety

New Braunfels Valve and Hydrant Lufkin Valve and Hydrant

Hours

Credit

300 Greenville HWY 355 FM 306 100 Grand Blvd 5501 Thomas 2726 Holly 2902 Bluff 4750 Josey Lane 200 Colcord

20 20 20 20 20 20 20 20

W/WW W/WW W/WW W/WW W/WW W/WW W/WW W/WW

355 FM 306 305 Davis

20 20

W/WW W/WW

Mar 20-22 Apr 17-19

Victoria Gatesville

Calculations Calculations

2902 Bluff 110 N 8th

20 20

W/WW W/WW

Oct 16-18

Gatesville

Chlorinator Maint

110 N 8th

W/WW

Mar 27-29 Apr 10-12

Lindale Longview

CSI/CCC CSI/CCC

124 Commerce 100 Grand Blvd

20 20

W/WW/CSI/BPAT W/WW/CSI/BPAT

We are your Hydro Instruments distributor in the Central and West Texas area •Chlorination •Sales •Preventative Maintenance •Calibrations •Service Calls •Repairs •Design •Installation •Training •Custom Fabrications •Consultations •24/7 Emergency Calls PMB 316 402 A West Palm Valley Round Rock TX 78664 512.225.4813 Carey 512.671.3176 fax chemequip06@yahoo.com February 2012

Visit our website at: www.chemequipwater.com

“Chemical Feed for Tomorrow’s Water”

TEXAS WATER UTILITIES JOURNAL www.twua.org

LAS NEWS:

Advanced Topics for Lab Analysts Course By, Jason Wells, Laboratory Analyst Section Chair I would like to acknowledge two members of our LAS: Josie Longoria and Craig Harvey. They were both instrumental with gathering information and recruiting speakers. Below is a tentative course schedule for TWUA Annual School. There will be a wide range of topics covered throughout this course. I tried to include topics that would be of interest to all laboratories, Advanced Topics For Laboratory whether large or small, accredited or non-accredited, municipal or contract water andAnalysts wastewater. If you have questions Advanced Topics For Laboratory Analysts about the outline of this course please contact me Jason Wells directly at: jwells@odessa-tx.gov

Day/Time Monday March Tuesday 5th Tuesday March Wednesday 6th Wednesday March 7 onday March 5th March 6th March 7th 8:00-8:30 Roster: Introduction, William Admin(8-8:15) William Lipps, OIJerry Analytical troduction, Admin(8-8:15) Lipps, OI Analytical Parr, The NELAC Institute Jerry Parr, The NELAC In 8:30-9:00 Tom McAninch Effect of Particulate Matter on TOC for the Use of Requirements for the Us Tom McAninch Effect of Particulate Matter on TOC Requirements 9:00-9:30 Laboratory Consulting Services Jo Ann Boyd, SWRI Test Methods for Accred ory Consulting Services Jo Ann Boyd, SWRI Test Methods for Accredited 9:30-10:00 Method UpdateData RuleDefensibility, Ethics Data Defensibility, EthicsLaboratories Laboratories ethod Update Rule Dr. Paul Boothe ent10:00-10:30 Blueprint/ConsistencyAssessment Blueprint/Consistency Dr. Paul Boothe Jonathan Beck, Thermo ScientificJonathan Beck, Thermo S 10:30-11:00 Common Assessment Deficiencies Albion Environmental A New Approach to Complex Sa Assessment Deficiencies Albion Environmental A New Approach to Complex Sample Analysis Patrick Simmons, Hg TCEQ MALsCorollo Engineering Steven Walker, Corollo Eng ck11:00-11:30 Simmons, Agilent Lower Agilent Metals and Hg TCEQ MALsLower Metals andSteven Walker, 11:30-12:00 Atomic Spectroscopy for Env. Labs TPDES Compliance Monitoring Using pectroscopy for Env. Labs TPDES Compliance Monitoring Using Lab Results for BNR and PO4 PCLab Results for BNR an 12:00-12:30 Lunch Lunch Lunch Lunch 12:30-1:00 Lunch Lunch Lunch Lunch 1:00-1:30 Lunch Lunch Lunch Lunch 1:30-2:00 Gil Dichter Dr. Jay Gandhi, Metrohm Gil Dichter Dr. Jay Gandhi, Metrohm 2:00-2:30 IDEXXHex Chromium/EPA 218.6/7 Hex Chromium/EPA 218.6/7 IDEXX WE UNDERSTAND 2:30-3:00 Microbiology Methods Thomas Widera crobiology Methods Thomas Widera WATER 3:00-3:30 Testing Requirements/Regulations ERA & WASTEWATER DISINFECTION equirements/Regulations ERA 3:30-4:00 Tour Exhibits DMRQA (2 hrs) DMRQA (2 hrs) Tour Exhibits At Severn Trent Services, we understand water. 4:00-4:30 Tour Exhibits Tour Exhibits That’s why our Capital Controls® gas feed For Laboratory Analysts 4:30-5:00 Rebecca Reeves, TNI PT equipment Requirements (1 hr) ecca Reeves,Advanced SARA Topics TNISARA PT Requirements (1 hr) products are used the world over for water and wastewater disinfection. onio5:00-5:30 River Water Quality San Antonio River Water Quality h Tuesday March 6th Wednesday March 7th Vacuum Regulators Gas Detectors n(8-8:15) William Lipps, OI Analytical Jerry Parr, The NELAC Institute Effect of Particulate Matter on TOC Requirements for the Use of ervices Jo Ann Boyd, SWRI Test Methods for Accredited le Data Defensibility, Ethics Laboratories nsistency Dr. Paul Boothe Jonathan Beck, Thermo Scientific Residual Analyzers Gas Control Valves iciencies Albion Environmental A New Approach to Complex Sample Analysis lent Lower Metals and Hg TCEQ MALs Steven Walker, Corollo Engineering Env. Labs TPDES Compliance Monitoring Using Lab Results for BNR and PO4 PC Lunch Lunch Lunch Represented t dB By: Chl Chlor-Serv, S Inc. Dr. Jay Gandhi, Metrohm 107 Tradesman Drive Hex Chromium/EPA 218.6/7 Hutto, Texas 78634 ds Thomas Widera T: +1 512 992 7473 E: chris@chlorserv.com gulations ERA www.chlorserv.com DMRQA (2 hrs) TNI PT Requirements (1 hr)

ARA Quality

TNI PT Requirements (1 hr)

16 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

FIELD NEWS:

Introduction to Wastewater Treatment Ponds By, Mark Goad, TEEX Instructor The most often used ponds in domestic wastewater treatment are the stabilization pond and facultative lagoon. The stabilization pond is designed to be aerobic throughout its depth and the facultative lagoon will be anaerobic at the bottom and aerobic at the top. This article will examine the normal uses of each of these treatment ponds.

5. Embankments and slopes must be protected against erosion by a type of grass (preferred) or rip-rapping. 6. Detention times of 30 days plus.

Typical pond loadings of 35 to 50 pounds of BOD per sursecondary biological treatface acre per day are normal. One surface acre will provide ment and are the most commonly used wastewater pond. treatment for 300 to 400 people, depending on state regulaStabilization ponds must be preceded by some form of tions. Therefore stabilization ponds are more suited to small primary treatment such as an Imhoff tank or a primary clariand rural utilities that have large land areas available at ark E. Goad fier to reduce the solids entering the pond. When secondary reasonable cost. permitting came into being, many and/or rural most often used ponds in domestic wastewater treatment aresmall the stabilization pondutilities and facultative lagoon. The zation pond is designed to be aerobic throughout its depth and the facultative lagoon willto be anaerobic at the Facultative lagoons are similar in design to stabilization that just had primary treatment added stabilization ponds m and aerobic at the top. This article will examine the normal uses of each of these treatment ponds. ponds except design depth is 5 to 8 feet. These ponds do comply with the secondary treatment rules. not require primary treatment and the added depth is needization ponds provide secondary biological treatment and are the most commonly used wastewater pond. ization ponds must be preceded by some multiple form of primary treatment suchwith as an Imhoff tank or a primary Most states require ponds in series detention ed to clarifier handle the substantial increase in solids loadings. It is uce the solids entering the pond. When secondary permitting came into being, many small and/or rural utilities times of 30 days plus. Average depths are three to five feet common for the depth near the inlets to be 10 to 12 feet. ust had primary treatment added stabilization ponds to comply with the secondary treatment rules. deep. All ponds must be constructed with impervious materiThetobottom of a facultative pond provides a storage area states require multiple ponds series days plus. Average depths are three five al such asinclay orwith an detention artificial times liner ofto30prevent contamination eep. All ponds must be constructed with impervious materialsources such as clay or an artificial liner to prevent where anaerobic and facultative bacteria slowly stabilize of groundwater and surface water in the area. mination of groundwater and surface water sources in the area. the organic material. The surface area will maintain aerobic conditions.

Stabilization ponds provide duction to Wastewater Treatment Ponds

Facultative lagoons are similar in design to stabilization ponds except design depth is five to eight feet. These ponds do not require primary treatment and the added depth is needed handleinthe substantial increase in solids loadings Facultative lagoons are most oftentoused conjunction It is common for the depth near the inlets to be 10 to 12 feet.

with stabilization ponds. Many rural utilities use ponds as

their sole form of wastewater treatment. pondbacteria or The bottom of a facultative pond provides a storage area where anaerobicThe and first facultative slowly stabilize th organic material. The surface area will of maintain aerobic conditions. the first half the first pond will be a facultative lagoon with depths of approximately 10 feet. The rest of the pond

Facultative lagoons are system most often used conjunction with stabilization ponds. Many ruralto utilities use ponds as thei will beinstabilization ponds with depths of three sole form of wastewater treatment. The first pond or the first half of the first pond will be a facultative lagoon with feet.The Detention usually 30 daysponds plus with anddepths will of three to five depths of approximatelyfive 10 feet. rest of thetime pond will system will bebe stabilization feet. Detention time will do usually be 30 days job plusof and will do an excellent job of material stabilizing in thethe organic material in the an excellent stabilizing the organic sewage. However, ponds are not designed to discharge an extremely clean effluent where low BOD/TSS is needed sewage. However, ponds are not designed to discharge an or desired.

extremely clean effluent where low BOD/TSS is needed or

desired. A typical pond permit will be 30 BOD, 90 TSS. The treatment system will generate its own natural BOD and TSS. With the processes involved, dissolved oxygen will usually be good and pH close to 7. A typical pond permit will require monitoring of BOD, TSS, flow, DOpermit and pH.will In some rare situations fecal coliform or chlorine residual could be A typical pond be 30 BOD, 90 TSS. The treatrequired. Regulations differ from state to state.

Stabilization ponds provide secondary biological treatment and are the most commonly used wastewater pond. One surface acre will provide treatment for 300 to 400 people, depending on state regulations.

ment system will generate its own natural BOD and TSS.

al design parameters are:

. . . . . .

Typical design parameters are:

Multiple submerged inlets and outlets to minimize short circuiting. Two to three feet of freeboard as protection against overflow during periods of heavy rainfall. The slope of the embankment should be one to three feetand vertical to horizontal. 1. Multiple submerged inlets outlets to minimize Length to width ratio of three to one short circuiting. Embankments and slopes must be protected against erosion by a type of grass (preferred) or rip-rapping. Detention times of 30 days plus.

2. Two to three feet of freeboard as protection against

al pond loadings of 35 to 50 pounds of BOD per periods surface acre per day rainfall. are normal. One surface acre will provide overflow during of heavy ment for 300 to 400 people, depending on state regulations. Therefore stabilization ponds are more suited to and rural utilities that have large land areas available at reasonable cost.

3. The slope of the embankment should be one to three feet vertical to horizontal. 4. Length to width ratio of three to one.

February 2012

Studies in Texas have examined the use of water hyacinth cultures to reduce BOD and suspended solids in ponds by consuming the suspended solids as nutrients and food. This large, floating plant can quickly cover the water surface of shallow ponds.

Pond systems stabilize organic material through naturalUTILITIES processes involving sunlight, water, nutrients, algae, TEXAS WATER JOURNAL www.twua.org atmospheric oxygen and bacterial action. Organic matter in the wastewater is broken down by aerobic bacteria and oxygen found in the pond. This process releases carbon dioxide which is used by the algae to produce simple sugar through a process known as photosynthesis. Oxygen is the by-product of this reaction which is used by other aerobic bacteria to stabilize more organic matter. This becomes a continuous cycle.

Continued on next page

ďƒ„

FIELD NEWS:

Introduction to Wastewater Treatment Ponds (Continued) By, Mark Goad, TEEX Instructor

With the processes involved, dissolved oxygen will usually be good and pH close to 7. A typical pond permit will require monitoring of BOD, TSS, flow, DO and pH. In some rare situations fecal coliform or chlorine residual could be required. Regulations differ from state to state. Pond systems stabilize organic material through natural processes involving sunlight, water, nutrients, algae, atmospheric oxygen and bacterial action. Organic matter in the wastewater is broken down by aerobic bacteria and oxygen found in the pond. This process releases carbon dioxide which is used by the algae to produce simple sugars through a process known as photosynthesis. Oxygen is the by-product of this reaction which is used by other aerobic bacteria to stabilize more organic matter. This becomes a continuous cycle.

The pond system can eliminate 80% to 90% of the BOD and reduce bacteria to levels comparable to other accepted oxidation types of treatment. This type of treatment system meets the needs of many small or rural communities due to low construction costs as well as minimal operation and maintenance requirements. The down side is the amount of property required for a system of this type. WW-About the Author: Mark E. Goad is a Training Specialist with the Texas Engineering Extension Service (TEEXÂŽ) of the Texas A&M University System. A course entitled Lagoon and Pond Wastewater Treatment is among several authored by TEEX trainers that are available on the WaterWorldCE.com continuing education website. S

The process is aerobic and therefore based on oxygen. Oxygen is used by the microorganisms to stabilize organic matter. More organic matter requires more oxygen. During daylight hours photosynthesis operates and oxygen is produced. This process puts DO in the pond water. At night photosynthesis stops and all the organisms become oxygen consumers which can greatly reduce the DO levels in the pond. DO levels are also dependent upon depth. Surface levels will have higher DO levels and as the depth increases it becomes more difficult for sunlight to penetrate, therefore DO levels decline. Ponds use a multitude of organisms in the treatment process. Bacteria, algae, protozoa, and insects all have a part of the treatment in a pond system. These organisms coupled with sunlight, oxygen, and long detention times do an effective job of reducing fecal coliform and lowering ammonia levels. In the summer blue-green algae tend to dominate with high organic loadings. The nitrogen, associated with ammonia in wastewater stimulates the growth cycle of, blue-green algae. A large bloom will be evident by an obnoxious, pigpen odor. While it is disagreeable to smell, it is effective in reducing ammonia concentrations. Most ponds are somewhat maintenance free. Many are designed with no pumps and motors all flows are by gravity. This minimizes maintenance and does not require a lot of operating attention. What maintenance is required is mowing of the property and preventing the growth of cattails and other shallow water plants at the waterâ€™s edge. Care must be taken to ensure nuisance animals such as beavers, nutria rats, and alligators do not destroy the levees.

18 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

CUSTOMER SERVICE NEWS:

5 Ways to Keep Customer Service on the Agenda By, Bill Dugan, Vice President/General Manager of Step-By-Step Marketing

When you hold your regular meetings with your company’s top management team, where does customer service fall on your agenda? Is it the first item you discuss, the sixth, the twelfth – or is it something that you don’t discuss at all? If customer service falls to the bottom of your agenda or if it doesn’t make it at all, you are not alone. With many companies, customer service is something that is not up for discussion. Many companies and municipalities recruit phone reps or hire a call center and then expect customer service to run itself. And the fact is it doesn’t. Without consistent review, interest and attention, the customer service experience will degrade until management must ride in to take corrective action. Yet that doesn’t have to be the case in your company. The key is to engage in the following activities not just once in a while, but consistently, by making them ongoing priorities and habits:

4. Reach Out and Touch Create processes to ensure that customer service remains an outgoing process, not just an incoming one. Your company representatives should reach out to customers who recently bought from you, not wait to hear from them when something goes wrong. That makes the process proactive, not reactive, and dramatically increases overall customer satisfaction. 5. Become a Customer Service Ambassador Let all of your employees know that they are in the customer service business. Salespeople, repair personnel, operators, and everyone else in your company have a critical role to play in pleasing customers. Don’t just send them one memo and tell them that it is part of their job. Talk to them about it often, enthusiastically, and personally. S

1. Talk the Talk Keep talking about customer service so that it becomes central in your company culture. The simplest way is to keep it on your meeting agenda. When you demonstrate that it is a top priority, that mindset will spread through the ranks and lead to many small decisions that will make a palpable difference. 2. Stay Hands-on As a leader, stay hands-on and monitor customer service activities personally. Yes, you will probably hire a manager to oversee customer satisfaction and service. Yet you, as a company leader, should stay hands-on, too. You can visit call centers to talk with reps, answer the phones yourself for an hour once a week, or visit clients personally to discuss their satisfaction. Many successful companies have leaders who are always “on the front lines” with customers and you should be there, too. 3. Listen to Your Customers Distribute customer service surveys and develop measurable benchmarks that you can follow. If 90% of your customers said that they were “extremely satisfied” with your customer service two months ago and that number fell to 75% this month, that tells you that you need to act. If you weren’t measuring, you would never know.

P. O. Box 9000 • Kilgore, Texas 75663-9000 903-984-0551 • Fax: 903-984-5914 www.ana-lab.com • email: corp@ana-lab.com Ana-Lab Corporation is an employee-owned organization which provides industry, government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing. Amarillo 806-355-3556

Dallas 972-620-8900

Brownsville 956-831-6437

Austin 512-821-0045

Houston 281-333-9414

T104704201

February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

TEXAS WATER UTILITIES ASSOCIATION Individual Membership Application Use this form to: 1) Join T.W.U.A. "At Large" 2) Join T.W.U.A. and a District/Chapter 3) Renew your T.W.U.A. Membership Please Print Clearly

Application for: o o o o o

Active Member Full-Time Student Retired Member Membership Renewal New Member

*For additional information please contact our Membership Coordinator Ms. Henrietta Adee at: h.adee@twua.org

"At Large" or District/Chapter Name:_ _______________________________ Membership for year 20____ Name:________________________________________________________ SS# _______ - _______ - __________ Home Address:_________________________________________________ City:____________________________State:________ Zip:___________ Home Phone: (

)____________________________________

Work Phone: (

)____________________________________

E-Mail Address:_____________________________________________ Employer:_ ________________________________________________ Job Title:__________________________________________________ Amount of Dues Enclosed: $___________________________________ Signature of Member:________________________________________ Today's Date:______________________________________________ A portion of your T.W.U.A. Dues is allocated for a subscription to the Texas Water Utilities Journal.

Submit all dues to the T.W.U.A. Central Office: 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093 For more information, call 888-367-8982 or 512-459-3124. Fax: 512-459-7124. 20 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

In Cooperation with TEXAS WATERâ„˘, the Texas Water Utilities Association

5th ANNUAL PRE-COMPETITION DEMONSTRATION FOR THE OPERATORS COMPETITIONS, featuring: TAWWA Pipe Tapping WEAT Operations Challenge Events

This year, both TAWWA and WEAT are proud to have National Champions in their respective competitions. Having National Champions in these competitions is a testament to the hard work and dedication of the teams and the support of their utilities in training and practice. Part of the fun is being able to get together as comrades in the competitions. TWUA is proud to host this Pre-Competition Demonstration in support of these efforts to highlight the hard work of operations professionals. Please plan to come to the 94th Annual TWUA Annual School on March 57, 2012 at the American Bank Center in Corpus Christi, TX and visit the exhibit hall to see these champions and contenders from around the state in action as they prepare for the 2012 competitions to be held at TEXAS WATER on April 10-13, 2012 in San Antonio, Texas. The Pre-Competition Demonstrations will be held as follows: Monday, March 5, 2012, 1:00 pm to 4:00 pm We have scheduled a demonstration for each competition during each hour as a part of the Exhibition for the Annual School. It will be a great time and a good practice run for all the teams competing later in the month, so please come out and support them! _________________________________________________________________________________________________________________

TEXAS WATER and TWUA

PRE COMPETITON DEMONTRATION TAWWA PIPETAPPING www.tawwa.org WEAT OPERATIONS CHALLENGE EVENTS www.weat.org

*Team Registration Deadline: February 10, 2012 Team Name: _______________________________________________________________________________________________________ Utility: ____________________________________________________________________________________________________________ Address: ______________________________________________E-mail: address of primary contact: ________________________________ City/State/Zip: ______________________________________________________________________________________________________ Phone: ____________________________________ Fax: ____________________________________ TEAM MEMBERS: Coach: ____________________________________ Member: ____________________________________

Member: ____________________________________

Please return form to: TWUA, 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723 or email to: Angela Monroe at: a.monroe@twua.org or Rhonda Harris at: rharris@pro-ops.net Registration for the teams and coaches are all complimentary to enter the exhibit hall. This is a great opportunity to gain renewal hours, advance in knowledge or prepare for a higher level certification. We encourage the utilities to take advantage of Annual School. Registration forms and a list of classes are available on the website at www.twua.org. For more details of the competitions and rules contact Rhonda Harris at the e-mail above. February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

34th ANNUAL SCHOOL - TWUA PANHANDLE REGION March 20-22, 2012 Held at the Amarillo Civic Center, 401 S. Buchanan Amarillo, Texas WATER COURSES

WASTEWATER COURSES

Basic Water Surface Water Production II Ground Water Production Water Distribution *Water Laboratory

Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge

WATER/WASTEWATER/OTHER COURSES

Advanced Management Pump and Motor CSI / CCC Utility Calculations Safety *Customer Service Relations Special Topics TBA 8 HRS Tuesday only

*Customer Service Relations Class is open to the general public; you will not receive TCEQ credit hours!

*Water Laboratory will be held at the Environmental Laboratory at 4001 S. Osage All classes will begin Tuesday March 20th at 8:00 am FOR REGISTRATION PLEASE VISIT OUR WEBSITE

For Golf Tournament information please see panhandleregion.com or contact Damen Ratliff at 378-6827 Customer Service Relations class is open to general public, limited seating available so register today!

Customer Service Relations…………………..………………………………………………………………………...$150.00 Special Topics Tuesday only (8hrs) late fee of $50 after 3/9/12 to reg. fee……........Member $100.00.Non-Member....$160.00 All Other Classes TWUA Member Non-Member Pre-Registration (postmarked by 3/9/12) .............................................................................. $200.00......................... $260.00 Late / On-Site Registration (after 3/9/12) .......................................................................... $250.00......................... $310.00 .

PROOF OF TWUA MEMBERSHIP REQUIRED!

We prefer you register through our website at panhandleregion.com, but if you would like to register by mail please fill this out and send to the address below. Payment must accompany registration. No refunds will be made. Substitutions are allowed. Make Check Payable to TWUA Panhandle Region. Please complete registration form and fax to 806-342-1563 or mail to TWUA Panhandle Region P.O. BOX 1324 Amarillo, TX 79105. On-Site Registration at the door will begin at 7:00am Tuesday, March 20th 2012. Pre-Registered students can pickup their information packets from the registration booth. Registration fee includes, training manuals, donuts, coffee, refreshments and noon meals. TESTING INFORMATION Class “A” exams will be given on Wednesday and must be arranged with TCEQ at least 6 weeks prior to school. All other Exams will be given on Thursday March 22nd, 2012 at 1:00 pm. Upon request TWUA Central Office will provide handouts that contain sample questions to help with the exam. *Photo ID Required for all exams*

Checks or money orders for exam fees must be made out to TCEQ! HEADQUARTERS HOTEL

Ashmore Inn & Suites, 2301 I-40 East, Exit 72-A – TWUA Special Discount Rate if reservations made by phone $65.00 / night For Reservations call 877-374-3344 Make sure to mention that you will be attending the TWUA Regional School to receive the special discount rate.

For registration information visit our website at www.panhandleregion.com for other inquiries call or fax Jesse Flores, Ruben Arias or Cindy Proffitt Telephone (806) 378-3019, Fax (806) 342-1563. Emergency contact # at the regional school 806-680-8028. 22 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

TEXAS WATER UTILITIES ASSOCIATION TEXAS WATER UTILITIES ASSOCIATION

44th ANNUAL CENTRAL WEST TEXAS REGIONAL SCHOOL

MAY 8, 9, AND 10, 2012 – ABILENE CIVIC CENTER – ABILENE, TEXAS

ACADEMIC OFFERINGS WATER

Basic Water Water Distribution *Water Laboratory **Surface Water Production I** Surface Water Production II

WASTEWATER

WATER/WASTEWATER

Basic Wastewater Wastewater Treatment Wastewater Collection *Wastewater Laboratory

Utilities Management Utilities Safety Special Topics Cross Connection Control & Customer Service Inspection

**Surface Water I is 24 hrs. In Length - Start 1:00pm Monday, May 7th – Pre-Registration - Class Size limited to 20 *Pre-Registration Required – Class Size Limited to 12. All other courses are 20 hrs. In Length & Start Tuesday 8th.

BEST TASTING WATER CONTEST

There will be a Best Tasting Water Contest with winners in two categories: systems serving less than 10,000 persons and systems serving over 10,000 persons. THIS CONTEST IS OPEN TO ALL SYSTEMS WHICH TREAT THEIR WATER – BOTH GROUND AND SURFACE SUPPLIERS. Those interested should contact Mike Michaud at 325/676-6041.

GOLF TOURNAMENT

A Golf Tournament will be held at 12-noon, Monday, May 7, 2012. Those interested should contact Michelle Martinez at michelle.martinez@abilenetx.com or (325) 676-6419. A raffle for a Nike OZ 2 putter is being held with all monies going to the CWTRS V. M. Elhers’ Scholarship Fund. Tickets are $10.00 each.

HOTELS

A list of hotels is available at 325/676-6419 or mickey.chaney@abilenetx.com or michelle.martinez@abilenetx.com

----------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------PRE-REGISTRATION FORM CENTRAL WEST TEXAS REGIONAL SCHOOL Pre-Registration for Labs & Surface Water required by April 04, 2012. Pre-Registration for all other classes is April 13, 2012.

MICKEY CHANEY – WATER ADMINSTRATION – P.O. BOX 60, ABILENE, TX 79604

MasterCard/Visa for pre-registration thru the TWUA Central Office Only at (888) 367-8982 or Fax (512) 459-7124. For more information contact: Mickey Chaney at 325/548-2237 or Fax 325/676-6458 or email: mickey.chaney@abilenetx.com

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February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

65TH ANNUAL TWUA NORTH CENTRAL TEXAS REGIONAL SCHOOL Instructions:

MAY 14-18, 2012 AT THE UNIVERSITY OF TEXAS AT ARLINGTON

Check the box next to the course you wish to take. Complete the student information section at the bottom of the page. Include a check or money order made payable to TWUA-NCT Regional School. Mail this registration page along with your payment to: TWUA-NCT Regional School Registration, P. O. Box 985 Arlington, Texas 76004. Please note: Your registration is not complete until payment has been received. If payment is not received prior to the May 1st registration deadline, you will be charged the late registration fee. No Purchase Orders are accepted. To pay with a credit card, please register online at www.nctrs.com. Physically challenged attendees requiring special assistance, or those with special dietary needs should call 972-237-8411.

Standard Courses

Water Courses

Wastewater Courses

 Basic Water  Groundwater Production  Water Distribution  CSI / Cross Connection Control

 Basic Wastewater  Wastewater Treatment  Wastewater Collection  Activated Sludge

Water/Wastewater Courses

 Utilities Calculations  Utilities Management  Water Utilities Safety  Valve & Hydrant Maintenance

Special Courses

 Surface Water I (24 hour Class - Starts Mon, 1:00)  Surface Water II  Pumps & Pumping (24 hour Class - Starts Mon, 1:00)

 Basic Water Laboratory  Wastewater Laboratory

Instructor Development Course

 Effective Instructional Techniques (40 hour course – Starts Monday 8:00 am) Standard Courses

Pricing

The Regional School will no longer be accepting coupons/vouchers from the Texas Small Public Water System.

Member

Registrations Received or Postmarked before 05/01/2012 Late Registrations: Received or postmarked on/after 05/01/2012

NonMember

$175 $200

$225 $250

Special Courses Member

NonMember

$205 $230

$255 $280

Instructor Dev Course Member

NonMember

$500 $550

$550 $600

Student Information - Please Print Legibly Name:

Title:

Utility/City/Organization: Address:

City, State Zip:

Phone:

Email:

TWUA Membership Dist:

Membership Number:

Cancellation Policy: There will be a full refund given for cancellations received by May 1, 2012. Cancellations from May 2 through May 9 will be assessed a 25% fee. No refunds will be given for cancellations received after May 9, 2012. Personnel substitutions will be allowed. An additional $15.00 fee will be charged for any other change including class substitutions. Registration includes lunch on May 15 and May 16.

TWUA - NCTRS  P. O. Box 985  Arlington, Texas 76004

www.nctrs.com

24 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2012

65TH ANNUAL TWUA NORTH CENTRAL TEXAS REGIONAL SCHOOL MAY 14-18, 2012 AT THE UNIVERSITY OF TEXAS AT ARLINGTON

Schedule of Events Monday May 14, 2012

8:00 am – 5:00 pm 12:00 pm – 6:00 pm 1:00 pm – 5:00 pm

Effective Instructional Techniques On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 Surface Water I and Pumps & Pumping

6:30 am – 8:00 am 8:00 am – 11:30 am

1:00 pm – 5:30 pm

On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 All classes in session General Assembly Meeting & Luncheon (Attendance required for full course credit): Bluebonnet Ballroom in the EH Hereford University Center All classes in session

8:00 am – 5:00 pm 8:00 am – 12:00 pm 12:00 pm – 1:00 pm 1:00 pm – 5:00 pm

TCEQ “A” License Certification Exams: Nedderman 601 All classes in session Lunch: Nedderman Hall Atrium All classes in session

8:00 am – 12:00 pm 1:00 pm – 5:00 pm

All classes in session TCEQ Certification Exams – Pre-registration with TCEQ is required – NO WALK INS

8:00 am – 5:00 pm

Effective Instructional Techniques

11:30 am – 1:00 pm

Tuesday May 15, 2012

Wednesday May 16, 2012

Thursday May 17, 2012 Friday May 18, 2012

Information

Registration: On-Site Registration and Pre-Registration Packet Pick-Up will be in Nedderman Hall room 100, Monday, May th

14 , from 12:00pm -6:00pm and Tuesday, May 15, from 6:30am to 8:00a.m. Students that have pre-registered will be able to pick up their registration packets and students who have not pre-registered will need to arrive early enough to complete all registration forms and provide payment. Nedderman Hall is located at 406 Yates Street on the UTA Campus in Arlington, TX

Course Times:   

Surface Water I and Pumps & Pumping are 24 hour courses and will begin on Monday, May 14th at 1:00 P.M. Effective Instructional Techniques is a 40 hour course and will be held Monday - Friday 8 am - 5 pm. All other classes will begin on Tuesday, May 15th at 8:00 A.M.

Examinations:

Application forms for all examinations, except for A license exams, will be tentatively approved on-site by TCEQ personnel on Tuesday and Wednesday until 3:00 pm in Nedderman Hall room 100. o Applications for Class A exams must be approved through the TCEQ in Austin 30-60 days prior to the Regional School. To obtain an “A” application, call TCEQ: Water - (512) 239-6133; Wastewater - (512) 239– 0176  Exams for Classes B, C, and D, Classes I, II and III, water and wastewater licenses, as well as for Laboratory Analysts will be given Thursday, May 17, 2012, at 1:00 PM in Nedderman Hall. o Applications for the Lab Analysts exams must be submitted to TWUA prior to the school.  Class A examinations will be offered Wednesday, May 16, 2012, at 8:00 AM in Nedderman Hall.  Checks for examinations may be made payable to TCEQ-OCP. No cash will be accepted.  No one will be admitted to the exams without prior submittal and approval of application, payment and positive state issued identification. NO WALK-INS will be allowed. Water Contest: Entries for the Best Tasting Water Contest, sponsored by the North Texas Laboratory Analysts’ Chapter must be submitted at the information desk in Nedderman Hall Tuesday, May 15th before 9:00 a.m. The winner will be announced at the luncheon on Tuesday, May 15th. The winner of this contest will be eligible to compete in the statewide contest held at the TWUA Annual School the following March. General Assembly: The General Assembly will be held in conjunction with the Banquet Luncheon on Tuesday in the Bluebonnet Room in the EH Hereford University Center from 11:30 A.M. to 1:00 P.M. 

TWUA - NCTRS  P. O. Box 985  Arlington, Texas 76004

www.nctrs.com

February 2012

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PROFESSIONAL BUSINESS CARDS:

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Request a complimentary site risk assessment of your preexisting chemical feed system:

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GONSALVES, GERALDO GONZALES, JOE GONZALEZ, BENITO GRIMES, KALE A HAMRICK, VALERIE HANER, DOYLE A HARITOS, DONALD HATTON, MICHAEL HEMMINGER, DAVID HEPNER, BOBBY HERNANDEZ, CHRIS HERNANDEZ, LAURA HILL, DANNY K IRELAND, CLAY JAMES, MARK JENNINGS, GEORGE JONES, DAK R JONES, JOEL W JORDAN, DANIEL JOSLIN, DAVID E KILLIAN, HOWARD S KULMS, JAMES C LARA, JOSEPH A LINCOLN, BOBBY L JR LOEVE, JEREMY L LOPEZ, GEORGE L MARTINEZ, JOSE M MATLOCK, MELANIE N MCCLAIN, AARON R MCMILLAN, GREGORY E MILLER, DEREK M MOCK, RALPH T III MONAGHAN, SCOTT A MONTALVO, FELIPE M MORRIS, JAMES A NAVARRO, MELVIN S ORNELAS, JUAN J JR OVERSTREET, TONY L PARVINO, MICHAEL S PATTON, MICHAEL C PENA, ALLAN PETERS, JERRY M RENKEN, HESTON A ROBINETT, JUSTIN C RODRIGUEZ, JORGE RODRIGUEZ, JOSE A ROJAS, KEVIN ROSALES, RUBEN M RUST, GLENN E JR RUTKOWSKI, CHASITY S SADLER, JOHN A JR SALAZAR, ANDREW P SANDWICK, PATRICK J SILVEIRA, NELSON A SMITH, JADY D SOKATA, JAMATU F SOUDERS, MATTHEW L THACKER, JEFFERY W VALENZUELA, CARLOS VAUGHN, GEORGE A VILLEGAS, ALBERT WHITLEY, HOWARD L WILLIAMSON, LAVERN A WISEMAN, JOHN L JR WOSTAL, JOSEPH M SR ZAMORA, ROLANDO ZAPALAC, RANDY E

BRADBERRY, CASTANEDA, TIMOTHY BROOKS, ARMANDOSAMUEL CASTANEDA, CLARK, ROBERT ARMANDO COX, KEVIN W CLARK, ROBERT CREDEUR, SCOTT COX, KEVIN W FLORES, GILBERT CREDEUR, SCOTT FOUST, MARK T FLORES, RICHARD GILBERT GARCIA, FOUST, MARKS TJR GRAY, ALAN GARCIA,HOWARD RICHARD HEATH, GRAY, ALAN SLJR JOB, WILLIAM III HEATH, HOWARD MENDOZA, JOSE L JOB, WILLIAM L III NORRED, DONALD MENDOZA,JOSEPH JOSE L REDDEN, NORRED, DONALD TANNER, DEXTER REDDEN,STARSKY JOSEPH WALLIN, TANNER, DEXTER WASHINGTON, ADAM WALLIN, STARSKY WOODRING, JAMES WASHINGTON, ADAM WOODRING, JAMES

HEREDIA, ANTONIO REYES, HIJINIO JR SALAZAR, FRANCISCO SAMPLES, GARY W SHAW, MAX D WILLIAMSON, RONALD

LICENSES ISSUED: NOVEMBER 2011

WATER OPERATOR CLASS A BARKER, GLENN BORREGO, SEVERO MCCALL, MICHAEL ZAMORA, OSCAR CLASS D

WATER DIST CLASS B MARTINEZ, JOE CLASS C BRADLEY, CHRIS BRUCE, BRANDON DANIELS, JOHN A DE LA PENA, JAIME FLORES, JESUS G GONZALEZ, JULIO HERNANDEZ, JOSE HOOKS, HOWARD HYMAN, LOUIS J II KENNEMER, STEVE LOPEZ, ANTONIO LUNA, BLAS MARTINEZ, MARK A RAMIREZ, AARON ROBINRON, WYATT ROQUEMORE, JOSEPH RYAN, CHRISTOPHER SCRUGGS, PHILLIP S THERUVATH, BIJOY M WELLS, JASON L WILLIAMS, RODDY S WILLINGHAM, RANDY

ALEXANDER, JOHN ANDERSON, JAMES ARREDONDO, JESUS BERNARD, RICKY L BISHOP, LUCAS R BOENISCH, BRETT BRISTER, RICHARD BROWN, MARLON CANTU, AARON CARLISLE, SARAH CEARLEY, JANE CLARK, JARROD CLOWERS, LONNIE CRAIN, ROBERT CRENSHAW, BRANDON CUNNINGHAM, JUSTIN DAVIS, OMAR DELGADO, DAVID DEMPSEY, JACK D GROUND WATER DIAZ, TIMATEO B TREATMENT DISHER, KASEY R DODD, LESTER R CLASS B DONAGHY, JEFF A BRYANT, KEITHLON DRISCOLL, BRANDON GARCIA, KEITH M DUNCAN, JIMMY E JENKINS, MARVIN EIVENS, JAMES M JONES, CHARLES FAUGHT, STEPHEN MORALES, CHRIS FERNANDEZ, BRANDY POWELL, JAMES FROSCH, JOEL SAMBRANO, TRACY GARCIA, ANGELA GARCIA, CHRIS CLASS C GARCIA, MARIO GOMEZ, JUAN C BRADBERRY, TIMOTHY GONSALVES, GERALDO BROOKS, SAMUEL GONZALES, JOE CASTANEDA, GONZALEZ, BENITO ARMANDO GRIMES, KALE A CLARK, ROBERT HAMRICK, VALERIE COX, KEVIN W HANER, DOYLE A CREDEUR, SCOTT HARITOS, DONALD FLORES, GILBERT HATTON, MICHAEL FOUST, MARK T HEMMINGER, DAVID GARCIA, RICHARD HEPNER, BOBBY GRAY, ALAN S JR HERNANDEZ, CHRIS HEATH, HOWARD HERNANDEZ, LAURA JOB, WILLIAM L III HILL, DANNY K MENDOZA, JOSE L IRELAND, CLAY NORRED, DONALD JAMES, MARK REDDEN, JOSEPH JENNINGS, GEORGE TANNER, DEXTER JONES, DAK WATER R 28 TEXAS UTILITIES JOURNAL www.twua.org WALLIN, STARSKY JONES, JOEL W WASHINGTON, ADAM JORDAN, DANIEL WOODRING, JAMES JOSLIN, DAVID E

SURFACE WATER TREATMENT SURFACE WATER TREATMENT CLASS B EICKHOFF, CLASS B JOEY D LUCERO, JASON S EICKHOFF, JOEY D LUCERO, JASON S CLASS C CLASS CGRAHAM E BEISEL, BROWNLOW, DUSTIN BEISEL, GRAHAM E CONNELL, GERALD BROWNLOW, DUSTIN FLORES, ALFREDO CONNELL, GERALD FOUST, MARK T FLORES,BOBBY ALFREDO JONES, FOUST, MARK T LAMMONS, WILLIAM JONES, CARLOS BOBBY LOPEZ, LAMMONS, MARTINEZ, WILLIAM JOSE LOPEZ, CARLOS MILLER, MICHAEL MARTINEZ, JOSEL RENEAU, JERRI MILLER, RIVERA, MICHAEL JOSE L RENEAU,RANDY JERRI L RUNGE, RIVERA, JOSE TAYLOR, JOHNLM RUNGE, RANDY WOOLERY, JAMES TAYLOR, JOHNA M ZENT, RUSTY WOOLERY, JAMES WASTEWATER ZENT, RUSTY A COLLECTION CLASS I CANTER, VERNON CANTU, SAMUEL O DAVIS, BRADLEY S ELLIS, KEVIN M FISK, WESLEY G HALL, WILLIAM R HARVEY, DALLAS J HEREDIA, ANTONIO REYES, HIJINIO JR SALAZAR, FRANCISCO SAMPLES, GARY W SHAW, MAX D WILLIAMSON, RONALD CLASS II ALEMAN, DANIEL ALLEN, DALE H BRISTOL, MICHAEL CARTER, DAVID D GARCIA, JACOB L GONZALES, SALVADOR HERNANDEZ, GEORGE HERNANDEZ, RICARDO HOBSON, ERIK C HOLLAR, ED W JOHNSON, DICKY

CLASS II ALEMAN, DANIEL ALLEN, DALE H BRISTOL, MICHAEL CARTER, DAVID D GARCIA, JACOB L GONZALES, SALVADOR HERNANDEZ, GEORGE HERNANDEZ, RICARDO HOBSON, ERIK C HOLLAR, ED W JOHNSON, DICKY JONES, CRAIG A MYERS, CHRIS REESE, DAMIEN L SHAW, ROBERT W VONHEEDER, WESLEY WILLIAMS, DAVID O ZBRANEK, GEORGE CLASS III BARBATO, PILAR S SR BUSTAMANTE, JOHN E CHOATE, CLINT R CLARK, DAVID A JACKSON, JOSHUA W ROYAL, CHRIS WASTEWATER TREATMENT CLASS A DAVIDSON, JASON ELLIOTT, JEFF L MENDOZA, JUAN CLASS B ALDAMA, DAVID ARREDONDO, JOHNNY BODDIE, ROY L DILLARD, JOHN R DOMINGUEZ, RICKY FARMER, MICHEAL HAYWOOD, NATHAN HUGHES, JAMES KING, DAVID W POWELL, JAMES RAMOS, HENRY SARVER, BRIDGET WOLF, FRANK J CLASS C ACKER, MATTHEW BECK, MICHAEL L BREWER, ROBERT H BROWN, DONALD R BRUMIT, WILLIAM D CARTER, GREGORY CHAVANA, ELISEO CLARK, MARVIN L CLEMENTS, ROBERT DALE, MARTIN T DORRIS, DEMPSEY FOSTER, ANDRE February 2012 FRNKA, JONATHAN D FUNES, JULIO C GRONDIN, GEORGE M

SARVER, BRIDGET WOLF, FRANK J CLASS C ACKER, MATTHEW BECK, MICHAEL L BREWER, ROBERT H BROWN, DONALD R BRUMIT, WILLIAM D CARTER, GREGORY CHAVANA, ELISEO CLARK, MARVIN L CLEMENTS, ROBERT DALE, MARTIN T DORRIS, DEMPSEY FOSTER, ANDRE FRNKA, JONATHAN D FUNES, JULIO C GRONDIN, GEORGE M HALL, STEPHEN W HELMS, CLINTON HENRY, CHARLES HUFF, MICHAEL S KELLOGG, DEAN L LOPEZ, ARTHUR J MARTINEZ, VICTOR NORRED, DONALD J OLENICK, MATTHEW E PARTRIDGE, EDWARD PIGGOT, BRENT S PITCHFORD, JOHNNY REILLY, PAUL L SAENZ, RUBEN SIMAS, SEAN M SMITH, BARTLEY W STEPHENS, KEVIN W STRACK, JAMES W SUAREZ, ANSON M TODD, JAMES W WOJCIK, VALERIA C ZAPATA, IVAN D CLASS D AGUILAR, CHRIS ALLEN, JAMES J BARNES, JOSHUA J BRUNETTE, RYAN J CAMERON, MARCUS P CARTER, WILLIAM F DOMINGUEZ, ARMANDO ELMORE, SAMUEL ENIX, THOMAS M FLACK, JOSHUA M FLANAGAN, JEREMY P GONZALES, JOE HAMMON, DERRICK D HAYES, JEREMY K HOLMES, DEREK C JORDEN, ALICIA E KENNEDY, CHARLES KINCAID, JOE G KOHLE Y, VINCENT MACKIE, CABELL M MALDONADO, JORGE MARTIN, JUAN M MERRIOTT, CORBIN MINTER, CRESTON MOLINA, CANUTO NEAL, BRAD K NIXON, STEVE R PALMER, STEVEN F ROSAS, RODOLFO SALLEE, ROBERT SEFCIK, D L II SKINNER, 2012 JACOB February SOTO, JON R SPINKS, RICHARD TURNER, ISAAC L

JORDEN, ALICIA E KENNEDY, CHARLES KINCAID, JOE G KOHLE Y, VINCENT MACKIE, CABELL M MALDONADO, JORGE MARTIN, JUAN M MERRIOTT, CORBIN MINTER, CRESTON MOLINA, CANUTO NEAL, BRAD K NIXON, STEVE R PALMER, STEVEN F ROSAS, RODOLFO SALLEE, ROBERT SEFCIK, D L II SKINNER, JACOB SOTO, JON R SPINKS, RICHARD TURNER, ISAAC L USSERY, JEREMY WILLIAMSON, LAVERN WUNDERLICH, DAVID BACKFLOW PREVENTION ASSEMBLY TESTER ACOSTA, ROBERTO BLACKWELL, JOSHUA BONURA, VINCENT BROCK, JIMMIE E BRUGETTE, SHAWN CAFFEY, GUY S CATEN, RUBEN G CLAYTON, CHRISTIAN DAMICO, TIMOTHY D DE CLARIS, TODD A DIEHL, WILLIAM L DONALDSON, DAVID DOUGLAS, DEXTER EMERSON, STEPHEN FAIRCHILD, JUDY D FUTRELL, KENNETH GILCHREST, TERRY HIGGS, WESLEY W HOFFMAN, CARLTON JOHNSON, GLORIA J KARTH, TODD L KEEHN, WILLIAM T II KOERNER, DONNIE R KUYKENDALL, JUSTIN LOPEZ, BERT LOPEZ, JORGE C LUNA, HENRY JR MARTIN, LARRY W MCAVEY, BRANDON T MEADE, RICHARD W MOLDER, JASON S MORALES, MARK J NEIDIG, RICHARD L OBRIEN, DAVID M PAUL, JEFFREY M SR PORTILLO, JONATHAN RAKESTRAW, MATTHEW RETZER, STEPHEN P RITCHIE, LEROY W SHULTZ, JOE S JR SIFUENTES, RAYMOND SILVA, RICARDO SR SIMMONS, GEORGE A SMOLINSKI, WALTER J SOMMERFIELD, GLENN

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TWUA Employment Classified ADS:

WATER & WASTEWATER SUPERINTENDENT Refugio, Texas The Town of Refugio is accepting applications for a Water & Wastewater Superintendent. Population is just under 3,000 citizens. Applications may be picked up at 613 Commerce St. in Refugio; or call 361-5265361.The Town of Refugio is an equal opportunity employer. Must have a TCEQ Class “C” Groundwater

License and a TCEQ Class “C” Wastewater License, and Customer Service Inspector License. All applicants must have a valid driver’s license and a high school diploma or GED. Salary to be determined by Town Council. Please fax resume and salary requirements to Callie Shreckengost: 361526-5614 Email resume and salary requirements to: trcity@tisd.net

30 TEXAS WATER UTILITIES JOURNAL www.twua.org

FOREMAN – WTP 1400 W Cowan Participates in and leads Chief Plant Operators and Plant Operators in the performance of activities related to the operation and maintenance of a 20-million gallon/day surface water treatment facility, four treated water pumping, storage and metering facilities, five elevated storage tanks, two raw water intakes and booster stations; leads and evaluates work of Plant Operators; performs various laboratory tests

and analyses as required for effective operation of the facility and distribution system; performs other related duties as required. 3 years of water treatment surface experience. High School Diploma or GED Must possesses a Grade “C” Certification in Surface Water Production from the Texas Commission on Environmental Quality Salary: $43,250.00 /Year. Fax resume and salary requirements to Elsa Wagner: 972219-5005 Email resume and salary requirements to: ewagner@cityoflewisville. com

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