February 2011

Texas Water Utilities

JOURNAL

VOLUME 21

FEBRUARY 2011

NUMBER 2

TWUA 93RD ANNUAL SCHOOL TRAINING EXHIBITORS NETWORKING A & AA INDUCTIONS OPERATOR COMPETITIONS

E

2011 TWUA REGIONAL SCHOOL SCHEDULE Feb. 28-March 2nd TWUA Annual School

David Moore (512) 459-3124

Norma Clark, (432)528-1608

Feb. 1-3

Far West Texas Regional School Pecos County Civic Center Ft. Stockton, Texas

Norma Clark (432) 528-1608

Tom Ezell, (432) 553-1196

April 12-14

Panhandle Regional School Amarillo Civic Center Amarillo, Texas

Jessie Flores (806)378-3019

Ruben Arias (806)378-3019

April 26-28

Southeast Regional School Holiday Inn Centre Beaumont, Texas

Pat Bell (979)265-3619

Rob Starr, (409) 755-1559

May 3-5

Central West Texas Regional School Abilene Civic Center Abilene, Texas

Rodney Taylor (325) 676-6452

Mickey Chaney (325) 548-2237

May 16-18

North Central Texas Regional School Univ. of Texas Arlington Arlington, Texas

Chad Jameson (972)466-3470

Selena Jackson (972)237-8377

June 21-23

Central Texas Regional School Killeen Civic Center Killeen, Texas

Craig McCoy (512)846-2948

Damon Boniface, (254) 986-2949

July 11-13

Southwest Texas Regional School American Bank Center Corpus Christi, Texas

Foster Crowell (361)826-1801

James Smith, (210) 658-6243

August 2-4

Permian Basin Regional School MCM Grande Hotel Odessa, Texas

Norma Clark (432)528-1608

Norma Clark, (432) 528-1608

August 22-24

East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas

Mike Norris (903)939-8278

Mike Norris (903)939-8278

Nov. 1-3

West Texas Regional School Lubbock Civic Center Lubbock, Texas

Mike Lowe (806)675-0636

Russ Ropes (806)775-3237

Please contact the person listed above or T.W.U.A. Central Office at (888)367-8982 (Fax: (512)459-7124 or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional information, visit www. twua.org. Thank you for your support!

TEXAS WATER UTILITIES JOURNAL 3

Inside

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

Articles: President's Perspective..................................................................6

by Byron Hardin, T.W.U.A. President TWUA Executive Director News:....................................................8

by Russell Hamilton, ED PES News: Incorporating Pollution Prevention Into Your Program..............18

by Maurice Akech, City of Dallas Assistant Manager Pretreatment TWUA News: Behold A Change is Coming..........................................................19

by Russell Hamilton, TWUA Executive Director CSR News: How to Improve Your Call Center................................................20

by Ernam Roman, CS Trainer Safety News: TDL,TWC & OSHA.........................................................................24

by Patrick Layton, Safety Committee Member State News: Feds Propose Lower Fluoridation in Drinking Water...................12

Advertisers: Classified Ads.....................................................................................30 Ana-Lab.............................................................................................26 East Jordan Iron Works.......................................................................26 Global Treat, Inc............................................................................... 21 Hardin & Associates Consulting, LLC..................................................... 6 Layne-Texas.......................................................................................29 Professional Cards..............................................................................26 Magna Flow......................................................................................... 3 Moody Bros., Inc................................................................................17 Samco Leak Detection........................................................................17 Scoop Sludge Hog..............................................................................24 Smith Pump Company, Inc........................................ Inside Back Cover

Training Opportunities:

T.W.U.A. Annual School Registration .........................................................10-13 .T.W.U.A. Training Schedule.......................................................................14-16 T.W.U.A. Golden Crescent Day School Registration.............................................7

T.W.U.A. Central West Texas Regional School Information.................................21 T.W.U.A. North Central Texas Regional School Registration...............................22 TEEX Training Schedule.................................................................................27

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization.

POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

4 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

In Cooperation with TEXAS WATER™ , the Texas Water Utilities Association

4th ANNUAL PRE-COMPETITION DEMONSTRATION FOR THE OPERATORS COMPETITIONS, featuring: WEAT Operations Challenge Events TAWWA Pipe Tapping

This year, both TAWWA and WEAT are proud to have National Champions in their respective competitions. Having National Champions in these competitions is a testament to the hard work and dedication of the teams and the support of their utilities in training and practice. Part of the fun is being able to get together as comrades in the competitions. TWUA is proud to host this PreCompetition Demonstration in support of these efforts to highlight the hard work of operations professionals.

Please plan to come to the 93rd Annual TWUA Annual School on February 27 – March 2, 2011 at the American Bank Center in Corpus Christi, TX and visit the exhibit hall to see these

contenders from around the state in action as they prepare for the 2011 champions and 2011 Competitions to be held at TEXAS WATER ™ on April 7, 2011 in Fort Worth. The Pre-Competition Demonstrations will be held as follows: 

Monday, February 28, 2010, 1:00 pm to 4:00 pm

We have scheduled a demonstration for each competition during each hour as a part of the Exhibition for the Annual School. It will be a great time and a good practice run for all the teams competing later in the month, so please come out and support them!

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------TEXAS WATER™ and TWUA PRE COMPETITON DEMONSTRATION TAWWA PIPETAPPING www.tawwa.org WEAT OPERATIONS CHALLENGE EVENTS www.weat.org TEAM REGISTRATION DEADLINE –February 1, 2011 Team Name: ____________________________________________________________ Utility: _________________________________________________________________ Address: _______________________________________________________________ City/State/Zip: ___________________________________________________________ Phone: ________________________________ Fax: ___________________________ E-mail address of primary team contact: ______________________________________ Team Members: Coach: __________________________________________________________ Member: ________________________________________________________ Member: ________________________________________________________ Member: ________________________________________________________ Member:_________________________________________________________

Registration for the Teams and coaches is complimentary to enter the exhibit hall and participate in the competitions.

We encourage the utilities to take advantage of this opportunity to register the team members for classes to advance their knowledge, gain renewal hours or prepare for higher level certification exams.

Registration forms and a list of classes are available on the website at www.twua.org.

For details of the competitions and rules please see the websites noted above.

GOOD LUCK AND HAVE FUN!!

Please return form to: TWUA, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723 or Email to Angela Monroe at a.monroe@twua.org or Rhonda Harris at rharris@pro-ops.net February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PRESIDENT: Departing Message

Byron Hardin, CPM, Hardin & Associates Consulting, LLC

I

t is hard to believe that a year has passed and my term as President of TWUA has come to an end. As I reflect on the past year’s experiences and events, the one thing that stands out most is the professional and dedicated TWUA membership that I have had the privilege of meeting during my travels across the state. It was truly amazing and refreshing to meet so many professionals that demonstrate a “can do” attitude and are committed to protecting the public’s health and environment in their respective communities. This attitude was expressed by members all over the state and reaffirms my belief that TWUA is an organization made up of individuals that make a difference.

In regards to the direction of our organization, there are a lot of exciting activities taking place regarding improving our training and membership opportunities in the coming year. The current Management Committee, Executive Director and central office staff have been diligently working to ensure that TWUA is prepared to respond and meet the needs and issues facing our industry regarding regulatory changes, membership and training needs. Our organization will turn 93 years old this year and has undergone many changes and challenges throughout our history. Whatever the future holds for TWUA, I firmly believe that our members will continue to support the mission of TWUA, which is to “assist our members in providing improved services to mankind in their public health and environmental endeavors”.

I hope that everyone has enjoyed my articles this past year. My goal was to offer something new that focused on the members of our organization by highlighting their diversity, dedication and the many professional roles in our industry. It has been my honor and privilege to serve you this year as President, and I look forward to fulfilling my duties as Chairman of the Management Committee this coming year.

Closing on a reminder note, I hope everyone has made a strong effort to attend our 93rd Annual School (February 27- March 2, 2011) in the beautiful City of Corpus Christi, Texas. If you have not already registered please accept this as an open invitation to join us along with other members, exhibitors and mentors for this event.

Annual School is specifically designed to educate operators on all levels, Lab Technicians, Customer Service Reps, Pretreatment Professionals , Managers and Director.

6 TEXAS WATER UTILITIES JOURNAL www.twua.org

This unique conference offers three full days of education and networking with vendors from around the state of Texas. They join us with a wealth of expertise on new products, advice and experience. The exhibit hall will be open for two days starting February 28- March 1, 2011.

Our objective is to make a positive and meaningful difference in the industry that we are all so passionate about. We believe it is vital that our members have the education the tools and resources to map out the career of ones' choice. For further information about Annual School or to schedule a training course in your area, please visit the TWUA website at http://www.twua.org. S

Your Strategic Compliance Partner

Hardin & Associates Consulting, LLC Consulting Services Business Solutions Operational Effectiveness Cost Saving Solutions Compliance Consulting

Backflow Management Services Regulatory Compliance Third Party Inspections Ordinance Development and Implementation

Training Services TCEQ Approved Courses and Instructors Hands-on-Training State of the Art Training Equipment

Proudly serving local governments, water industry professionals and the private sector throughout Texas.

www.hactexas.com Byron R. Hardin, CPM, President 5005 W. Royal Lane, Suite 170|Irving, Texas 75063

February 2011

TWUA GOLDEN CRESCENT DISTRICT Day Training School - February 15, 2011 Victoria Community Center Annex 2905 E. North Victoria,

Water and Wastewater training credit has been requested for this training. Approval pending.

REGISTRATION FEES Pre-registration fees must be received by Friday, February 4, 2011.

A catered lunch is included in the registration fee.

Golden Crescent Members TWUA Members Non-members

Pre-registration $25.00 $45.00 $75.00

On-Site $30.00 $50.00 $80.00

Pre-registration fees are non-refundable.

For additional information contact 361-485-3381 or see our website at www.victoriatx.org.

A Horseshoe Tournament & Washer Tournament will be held on Monday night from 6:00 p.m. – 9:00 p.m. for students and vendors in the JayCee’s Pole Barn next to the Community Center.

Light refreshments will be provided.

07:30 a.m. – 08:00 a.m.

08:00 a.m. – 08:05 a.m.

08:05 a.m. – 08:15 a.m.

08:15 a.m. – 09:15 a.m.

Coffee and Registration Opening Remarks, Lucia Hernandez, President TWUA Golden Crescent District Russell Hamilton, Executive Director, TWUA Bioterrorism Act as it pertains to the Water and Wastewater Industry, Jeb Lacey, Victoria City/County Emergency Management Coordinator 09:15 a.m. – 10:15 a.m.

Confined Space Awareness, John Clagg, City of Victoria Safety Officer 10:15 a.m. – 10:45 a.m.

Break/Exhibits 10:45 a.m. – 11:45 a.m.

Working Near Overhead Power Lines, Russell Coleman, Supervisor of Distribution System, AEP 11:45 a.m. – 12:45 p.m.

Lunch/Exhibits 12:45 p.m. – 01:45 p.m.

Requirements for Excavating Near Gas Pipelines, Jaime Medina, Texas 811 Damage Prevention Manager 01:45 p.m. – 02:45 p.m.

Water and Wastewater Rehabilitation in Historic Districts, Tom Schmidt, Urban Engineering.

02:45 p.m. – 03:15 p.m.

Break/Exhibits 03:15 p.m. – 04:15 p.m.

Trenchless Water/Wastewater Pipe Rehabilitation Methods, Tim Naylor, Insituform Technologies 04:15 p.m. – 05:15 p.m.

Water/Wastewater Sampling and Lab Techniques, Kevin Baros, B-Environmental 05:15 p.m. – 06:00 p.m.

Closing Remarks, TWUA Monthly Meeting, Question and Answer Session ______________________________________________________________________________________________________________________ Completed registration form and payment may be sent to: TWUA - Golden Crescent District C/O City of Victoria Public Works Department, P.O. Box 1758, Victoria, TX 77902.

Name: ________________________________________________________________________________________________________________ Address: ______________________________________________________________________________________________________________________ Street City State Zip TWUA District/Chapter: _______________________________________Representing:________________________________________________ SS#: _______________________________________________________ Type of License: ___________________________________________ Fee Enclosed: $_________________________________________ Email address: __________________________________________________

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"

I

n these economic times obtaining approval in the workplace for training and travel can sometimes create obstacles, so if you missed the pre-registration for Annual School don’t panic, there is still time to register. TWUA is not in the habit of discouraging training participation. Even if you have to register on site, we welcome your participation and you are encouraged to come join us and take part in this 93rd Annual School.

Hope to see you in Corpus. We are looking forward to another great event. The format of Annual School is the same as last year; with the Last Board Meeting, Opening Session and Reception all taking place Sunday evening beginning at 5:30 PM on the third floor of the Omni Bayfront Hotel.

All training classes are scheduled to begin at 8:00 AM on Monday morning and all classes will be at the Convention Center. TCEQ will be providing testing opportunities Wednesday afternoon beginning at 1:30 PM at the Convention Center. Shuttle buses will be provided from the Omni to the Convention Center – Monday through Wednesday at noon.

I would like to thank all those who responded to the Computer Training Survey. We are still in the decision making phase however, 90 % of the responses indicated TWUA should pursue this training concept.

We have a new survey available online please, take a few minutes and let us know your thoughts to help us improve the function of Central Office.

On a different note - we have been asked to stress and share with the operators that are planning to testing at any TCEQ sanctioned testing center – NO CELL PHONES are permitted in the testing area. This includes TWUA Annual School, TWUA Regional Schools, TCEQ Regional Testing locations, and Computer Based Testing locations.

You are NOT ALLOWED to use a cell phone as a calculator. Please leave your phones in your truck or secure them elsewhere; but 8 TEXAS WATER UTILITIES JOURNAL www.twua.org

PLEASE DO NOT BRING CELL PHONES TO THE TESTING AREA. If someone is observed with a cell phone while tests are being administered – the exam will be collected. No recourse, No second chance, No excuses. With the camera and video functions standard on phones today, TCEQ feels the opportunities for someone to use the cell phone for copying exam questions are too great.

Along these lines – exam fees must be paid at the time of testing or in advance but TCEQ will no longer allow operators to test and the state hold exam results until the fees are paid. TWUA has been informed that operators who forgot to get a check for exam fees or think they can use electronic payment on site will more than likely NOT be able to test. For more clarification on payment for testing please contact TCEQ at 512-239-6133.

One of the movies that I enjoy watching from time to time is" Saving Private Ryan" After watching this movie over the holidays, I started thinking about who might be the best known Texas veteran or most decorated Texan to serve in our military.

There are several to choose from but the person I am writing about was born in Kingston, Texas which is near Greenville or about 70 miles North East of the Dallas area. He was born June 1924 and fought in World War II. He became the most decorated United States soldier of the European Theatre.

This young man was one of 12 children and raised on a poor share croppers farm. In the fifth grade he had to drop out of school to help his family, after his father abandoned them. He worked for a dollar a day plowing and picking cotton when anyone would hire him.

He became very proficient with a rifle and hunting game since this was all the meat his family would have. He would later say “if I missed what I was shooting at, my family did not eat”. His mother died when he was 15 and he and his oldest sister made the difficult decision of placing his youngest three siblings in an orphanage to ensure their care.

With the help of his sister, he lied about his age and enlisted in the military when he was 17. He tried to join the Marines, Paratroopers, and Navy but was turned down for “being too short and slight of build”. He was only 5’ 5” and weighed 110 pounds. The February 2011

Army finally gave him a shot and sent him to Basic Training. The army officers tried to make this young man a cook or some other support personnel but, he would have no part of it. After Basic Training he was sent to Advanced Infantry Training.

This young man was a tenacious fighter and on many occasions almost single handedly took on the enemy. In one fight, his best friend was killed by machine gun fire. This so enraged this young soldier that he advanced on the machine gun nest killing the two german soldiers and turning the machine gun on the enemy.

On another occasion he used a .50 caliber machine gun from a burning enemy tank to hold off a squad of German soldiers for more than an hour. The official citation says he and his unit were attracted by 6 tanks and waves of enemy infantry. He ordered his men to retreat and he remained and continued to give firing coordinates to the US artillery. The citation goes on to say that this young man jumped on a burning tank and used the .50 caliber machine gun to hold off the enemy for more than an hour. He is credited with destroying 6 tanks and killing and wounding more than 240 enemy soldiers as well, as capturing many more all while being shot in the leg.

He was wounded several times from rifle fire and shrapnel from mortar rounds but as soon as he was able, he would return to active duty. He achieved the rank of Major and for his bravery he was awarded the - Congressional Medal of Honor, Distinguished Service Cross, Two Silver Stars, The Legion of Merit, Two Bronze Stars, Three Purple Hearts, Oak Leaf Clusters, and a host of lesser known medals.

Sometime when you have a little time, Google Audie Murphy Awards and Honors – it is quite impressive.

the company’s highest grossing film until 1975 when Jaws was released. Audie Murphy starred in 44 films, 33 of which were westerns.

Audie Murphy was killed in a private plane crash in 1971. He is buried in the Arlington National Cemetery. His grave site is the second most visited, after that of President John F. Kennedy.

Audie Murphy before his death had requested that his head stone remain plain and inconspicuous, “like that of an ordinary soldier”.

So some will ask, what does this story have to do with Water or Wastewater? For me this is an amazing story about overcoming adversity and remaining focused on achieving goals.

Instead of assuming his current situation would dictate his life Audie Murphy applied himself and changed his circumstances.

Operators and those desiring to become operators have the same opportunity today. If you are not happy and content with your current situation; start applying yourself. Study and advance through the state licensing program. There is a tremendous need for operators but particularly those with a B or higher license. You may have to study harder and longer than someone else, but it all comes down to – how bad do you want to change things and how committed are you to your goals? S Remember – We do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! !

Audie Murphy would go on to become a national celebrity.

He was on the cover of Life magazine in July 1945. He became a writer, a country and western song writer, and a movie star. His autobiography – “To Hell and Back”, became a national best seller and in 1955 a movie was made with Audie Murphy staring himself. This film was the biggest hit of the studio and held the record as February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

Corpus Christi American Bank Convention Center: (1901 N. Shoreline Blvd) – Omni Hotel: (900 N. Shoreline Blvd)

HAVE YOU REGISTERED? CORPUS CHRISTI, TEXAS * FEBRUARY 27 - March 2, 2011

T.W.U.A. 93rd ANNUAL SCHOOL

We are excited to announce our upcoming Annual School in Corpus Christi, Texas. Please mark your calendars and take advantage of our training programs and more. Please remember in some cases classroom sizes may be limited.

HOTEL INFORMATION: Group Code TWUA

This year’s Annual School 2011 host hotel will be the Omni Hotel Bayfront (Room rate $135.00 + taxes). For direct information or reservation please call (800)843-6664 or you can visit www.omnihotel.com for on-line reservations. This information is also located on TWUA’s website at www.twua.org. Please note group discount reservation cut-off date is January 31, 2011.

ANNUAL SCHOOL EDUCATIONAL FEES: Member Pre-registration fee:

TWUA Members for (*20 hour training courses)

$ 195.00

____________________________________________________________________________________________________________________________________

Non- Member Pre-registration fee:

TWUA Non-members for (*20 hour training courses)

$ 245.00

On-site registration fee (member): On-site registration fee (non-member):

$ 245.00 $ 295.00

____________________________________________________________________________________________________________________________________

*Employee substitutions would be acceptable - if received in Central Office prior to February 11, 2011.

Pre-registration for TWUA non members for all training courses is 11,$2011 285.00 All registrations andfee payments must be received in central office prior24 to hour February 11, 2011.

After February on-site registration is available.

10 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

TEXAS WATER UTILITIES ASSOCIATION ANNUAL SCHOOL * February 27th - March 2, 2011 American Bank Convention Center Corpus Christi, Texas 93rd

WASTEWATER COURSES:

WATER COURSES:

Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge Wastewater Laboratory Advanced Pretreatment

WATER / WASTEWATER COURSES:

Basic Water Ground Water Production Water Distribution Surface Water II Water Laboratory

Special Topics for Lab Analysts Water Utilities Management Calculations Water Utilities Safety Special Topics for Managers **** Trends & Technologies for Water & Wastewater Professionals **** CCC/CSI CS- Utility Relations – No Operator Credit

Special Notes: **** These courses are pending TCEQ Approval; they will be 20 hour classes

TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY

On-Site & After 1-3-2011

Water and/or Wastewater Courses………………………………………………………………………………………………………………………………

CSS - Utility Relations Course……………………………………………………………………………………………………………………………………

PES - Advanced Pretreatment Course…………………………………………………………………………………………………………………………..

LAS – Special Topics for Lab Analysts…………………………………………………………………………………………………………………………..

$ 245.00 $ 255.00 $ 255.00 $ 255.00

NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION

20 hour Water and/or Wastewater Courses…………………………………………………………………………………………………………………….. $ 295.00 LAS/PES/CSS Courses……………………………………………………………………………………………………………………………………………. $305.00

********************************************************************************************************************************************* TAKE ADVANTAGE OF THE DISCOUNTS BEING OFFERED Tickets For The Following Must Be Purchased Individually:

PRE-REGISTRATION FORM

Provide complete information for each registrant * Photocopy this form if necessary* Substitutions ONLY* Refunds Cannot Be Made Name_______________________________________________ SS# or License # _________________________________________________________________ Badge Name (Nickname)__________________________________ Course Selection_______________________________________________________________ Address__________________________________________________ Email _____________________________________________________________________ City_________________________________________ State______ Zip_______________ Phone________________________ __________________________ Representing_______________________________________ Method of Payment:

Check (Ck #__________________)

T.W.U.A. Member

YES

NO

Credit Card

Bill my (Visa) (Master Card): ______________________________________________________________Exp Date: __________Zip Code ___________________ Authorizing Signature For Credit Card:_______________________________________________________________________________________________

School Registration Fee (See Above)$__________ AA Club Luncheon Ticket - $25 (Monday) ............................................ $__________ A Club Luncheon Ticket - $25 (Monday) .............................................. $__________ Ehlers Breakfast - $ 15.00 (Monday ..................................................... $__________ Event Parking Pass - $15 (Mon. – Wed.) ............................................ $__________ Total Enclosed ....................................................... $__________ ****************************************************************************************************************************************************************** Registration Fee Includes: Evening reception, shuttle service and exhibits; space is limited so register early.

Make Checks payable to TWUA - Mail registration form with payment to: Texas Water Utilities Association Annual School 1106 Clayton Lane Suite # 112 West Austin, Texas 78723-1093 Register on-line at: www.twua.org *Exhibits and Sponsorship Opportunities Are Available *Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

1st Annual T.W.U.A Sporting Clays Tournament

Hosted by:

Monday, February 28, 2011 @ 5:00 p.m

Come join us for food, fellowship, fun or competitive shooting on two lighted fields!

Bring your own shot gun & Ammunition. They have Ammunition available to purchase. Rental guns may also be available.

All proceeds raised will be donated to: The V.M. Ehlers Foundation – A Memorial Scholarship Fund Company Name: _________________________________________________________________________________________ Shooter: ___________________________________ Title: ______________________________________________________ Address: ________________________________________________________________________________________________ City: ______________________________________ State: _________ Zip: ___________________________________________ Phone: ( ) ____________________________Fax: ( ) ______________________________________________________ Email Address: ___________________________________________________________________________________________ Check the appropriate box please

Shoot for Fun

Please return all forms to: Environmental Improvements, Inc Post Office Box 79266 Houston, TX 77279 Attn: Angela Boudreaux E-Mail: angela@ei2hou.com 12 TEXAS WATER UTILITIES JOURNAL www.twua.org

or

Competitive Shoot

Corpus Christi Pistol & Rifle Club 2832 FM 763 Corpus Christi, TX 78415 www.ccpistolrifleclub.com February 2011

TEXAS WATER UTILITIES ASSOCIATION TEXAS WATER UTILITIES ASSOCIATION nd nd 93 93 ANNUAL SCHOOL ANNUAL SCHOOL February 27-March 2, 2011 Corpus Christi, TexasTexas February 27-March 2, –2011 – Corpus Christi,

MEETINGS ANDAND EVENTS SCHEDULE MEETINGS EVENTS SCHEDULE

DATE DAYDAY TIME EVENT LOCATION DATE TIME EVENT LOCATION nd Omni Hotel -2 February 27,2011 Sunday p.m. p.m.

Registration Opens Omni HotelFloor -2nd Floor February 27,2011 Sunday 12:0012:00 Registration Opens nd nd Sunday p.m. p.m.

Registration Closes OmniOmni Hotel-2 Floor Sunday 5:00 5:00 Registration Closes Hotel-2 Floor Sunday p.m. p.m.

Management Committee Mtg.Mtg. OmniOmni Hotel-Matagorda RoomRoom Sunday 4:00 4:00 Management Committee Hotel-Matagorda Sunday p.m. p.m.

20102010 FinalFinal BoardBoard Meeting Hotel-Nueces A Ballroom Sunday 5:00 5:00 Meeting OmniOmni Hotel-Nueces A Ballroom Sunday p.m. p.m.

Opening General Session Hotel-Corpus A/B A/B Sunday 6:30 6:30 Opening General Session OmniOmni Hotel-Corpus Ballroom Ballroom Sunday p.m. p.m.

T.W.T.W. U.A.U.A. Awards Reception OmniOmni Hotel-Corpus C Ballroom Sunday 8:00 8:00 Awards Reception Hotel-Corpus C Ballroom February 28, 2011 Monday February 28, 2011 Monday

Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday Monday

MarchMarch 1, 2011 1, 2011Tuesday Tuesday

Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday

7:00 7:00 a.m. a.m.

Registration Opens Exhibit Hall Hall A A Registration Opens Exhibit 7:00 7:00 a.m. a.m.

Ehlers Foundation Breakfast Hotel-Glass House Ehlers Foundation BreakfastOmniOmni Hotel-Glass House Committee Room 1 7:00 7:00 a.m. a.m.

Instructors/Proctors Meeting Instructors/Proctors Meeting Committee Room 1 8:00 8:00 a.m. a.m.

All Classes BeginBegin Convention Ctr. Ctr. All Classes Convention 8:30 8:30 a.m. a.m.

Exhibition AreaArea Opens Exhibit Hall Hall A A Exhibition Opens Exhibit 11:0011:00 a.m. a.m.

Best Best Tasting WaterWater Contest Hall Hall A A Tasting Contest Exhibit Exhibit 12:0012:00 p.m. p.m.

Lunch Lunch 12:0012:00 p.m. p.m.

“Double A Club” Luncheon Hotel-Corpus C Ballroom “Double A Club” LuncheonOmniOmni Hotel-Corpus C Ballroom 12:0012:00 p.m. p.m.

“A Club” Luncheon OmniOmni Hotel-Corpus A Ballroom “A Club” Luncheon Hotel-Corpus A Ballroom RoomRoom (2) (2) 1:00 1:00 p.m. p.m.

Southwest TexasTexas Region Bd. Bd.Committee Committee Southwest Region 1:30 1:30 p.m. p.m.

All Class Resume Convention Ctr. Ctr. All Class Resume Convention 4:00 4:00 p.m. p.m.

Exhibition AreaArea Closes Exhibit Hall Hall A A Exhibition Closes Exhibit 5:30 5:30 p.m. p.m.

All Classes Dismissed All Classes Dismissed 5:30 5:30 p.m. p.m.

C.S.S. BoardBoard Meeting Convention Ctr. Ctr. C.S.S. Meeting Convention 5:30 5:30 p.m. p.m.

L.A.S. BoardBoard Meeting OmniOmni Hotel-Laguna Madre Rm. Rm. L.A.S. Meeting Hotel-Laguna Madre 5:30 5:30 p.m. p.m.

P.E.S.P.E.S. BoardBoard Meeting Convention Ctr. Ctr. Meeting Convention rd rd OmniOmni Hotel-3 Floor 7:00 7:00 p.m. p.m.

Casino NightNight Hotel-3 Floor Casino 7:30 7:30 a.m. a.m.

Committee ChairChair Meeting Committee Meeting 8:00 8:00 a.m. a.m.

“A” License Exams “A” License Exams 8:00 8:00 a.m. a.m.

All Classes Resume All Classes Resume 8:00 8:00 a.m. a.m.

Exhibition Area Opens Exhibition Area Opens 12:0012:00 p.m. p.m.

Lunch Lunch 12:0012:00 p.m. p.m.

Exhibition AreaArea Closes Exhibition Closes 1:30 1:30 p.m. p.m.

All Class Resume All Class Resume 5:30 5:30 p.m. p.m.

All Classes Dismissed All Classes Dismissed

OmniOmni Hotel-Glass HouseHouse Hotel-Glass Committee RoomRoom 1 1 Committee

Exhibit Hall Hall A A Exhibit Exhibit Hall Hall A A Exhibit

MarchMarch 2, 2011 a.m. a.m.

All Classes Resume 2, 2011Wednesday Wednesday 8:00 8:00 All Classes Resume

Wednesday a.m. a.m.

First First 20112011 BoardBoard Meeting Hotel-Corpus C Ballroom Wednesday 9:00 9:00 Meeting OmniOmni Hotel-Corpus C Ballroom Wednesday p.m. p.m.

All Classes Dismissed Wednesday12:0012:00 All Classes Dismissed Wednesday p.m. p.m.

TCEQ W/WW Exams Convention Ctr. Ctr. Wednesday 1:30 1:30 TCEQ W/WW Exams Convention Wednesday p.m. p.m.

LAS.LAS. Exams Convention Ctr. Ctr. Wednesday 1:30 1:30 Exams Convention

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM

TWUA TRAIN To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

Date

Location

Course

Water Water Water Water Water Water

Address

Feb 2-3 Feb 8-10 Feb 15-17 Feb 16-17 May 17-19 Sept 13-15

Evadale Waco Rockdale Evadale Victoria Waco

Basic Basic Basic Basic Basic Basic

Feb 22-24 Aug 8-10

Lindale Corpus

Ground Water Prod 124 Commerce Ground Water Prod 13101 Leopard

Hours

1913 FM 105 200 Colcord 609 Mill St 1913 FM 105 2902 Bluff 200 Colcord

Credit

20 20 20 20 20 20

W W W W W W

20 20

W W

Feb 14-16 Corpus SWP I April 12-14 Greenville SWP I Aug 30-Sept 1 Waco SWP I

13101 Leopard 5501 Hwy 69 S 200 Colcord

24 24 24

W W W

Feb 15-17 Mar 14-16 Sept 27-29

Greenville SWP II Corpus SWP II Waco SWP II

5501 Hwy 69 S 13101 Leopard 200 Colcord

20 20 20

W W W

Feb 14-16 Mar 16-18 April 12-14 May 10-12 May 17-19 Oct 18-20 Dec 13-15

Gatesville Corpus Waco Greenville Longview Victoria Waco

Distribution Distribution Distribution Distribution Distribution Distribution Distribution

110 N 8th 13101 Leopard 200 Colcord 5501 Hwy 69 S 100 Grand Blvd 2902 Bluff 200 Colcord

20 20 20 20 20 20 20

W W W W W W W

Feb 17-18 Mar 22-24

Corpus Waco

Water Lab Water Lab

2726 Holly 200 Colcord

20 20

W W

Backflow Prevention Assembly Tester REFRESHER: (24 hours) *(24 Students Max)

Pre-registration $245 Member, $295 Non-Member On-site Registration $295 Member, $345 Non-Member 8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses 8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses 8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License

14 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

NING SCHEDULE 20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER (ON-SITE ) $230 MEMBER $280 NON-MEMBER 24 HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER $ 290 NON-MEMBER (ON-SITE) $290 MEMBER $340 NON-MEMBER

Date

Location

Course

Address

Hours

Credit

Mar 15-17 Longview Oct 10-12 Corpus

Activated Sludge Activated Sludge

100 Grand Blvd 2726 Holly

20 20

WW WW

Mar 8-10 Feb 8-10 Mar 8-10 Mar 15-17 June 21-23

Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater

110 N 8th 300 Greenville HWY 200 Colcord 4750 Josey Lane 2902 Bluff

20 20 20 20 20

WW WW WW WW WW

Feb 7-9 Corpus April 19-21 Victoria

WW Treatment WW Treatment

2726 Holly 2902 Bluff

20 20

WW WW

Mar 9-11 Mar 22-24 April 12-14 Sept 20-22 Oct 11-13 Nov 7-9 Nov 15-17

WW Collection WW Collection WW Collection WW Collection WW Collection WW Collection WW Collection

2726 Holly 300 Greenville HWY 4750 Josey Lane 2902 Bluff 200 Colcord 2726 Holly Activities Center

20 20 20 20 20 20 20

WW WW WW WW WW WW WW

WW Lab

923 US HWY 59 S

20

WW

Gatesville Mineola Waco Carrollton Victoria

Corpus Mineola Carrollton Victoria Waco Corpus San Marcos

Mar 22-24 Victoria

Backflow Prevention Assembly Tester Course: (40 Hours) * (20 Students Max)

Pre-registration $460 Member, $510 Non-Member On-site Registration $510 Member, $560 Non-Member TCEQ Credit Hours: 12 hrs W/WW License - 12 hrs CSI - 12 hrs WTS - 12 hrs LI - 40 hrs BPAT 100 hours to an applicant for a Plumbing Inspector license (through TSBPE)

Contact TWUA Central Office to schedule your next Backflow Training Course. (512)-459-3124

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

Continued on next page

ďƒ„

TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM

Date

Location

Course

Address

Hours

Credit

Mar 15-17 April 11-13 April 19-21 April 19-21 June 20-22 July 18-20 Sept 14-16

Greenville Corpus San Marcos Longview Corpus Carrollton Corpus

Management Management Management Management Management Management Management

5501 Hwy 69 S 13101 Leopard Activities Center 100 Grand Blvd 13101 Leopard 4750 Josey Lane 13101 Leopard

20 20 20 20 20 20 20

W/WW W/WW W/WW W/WW W/WW W/WW W/WW

April 5-7 June 1-3 Aug 9-11 Aug 15-17 Nov 8-10

Waco Longview Carrollton Corpus Gatesville

Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping

200 Colcord 100 Grand 4750 Josey Lane 2726 Holly 110 N 8th

24 24 24 24 24

W/WW W/WW W/WW W/WW W/WW

Feb 1-3 Feb 9-11 April 13-15 May 17-19 Aug 9-11 Aug 16-18 Sept 12-14

Carrollton Corpus Corpus Gatesville Waco Victoria Corpus

Safety Safety Safety Safety Safety Safety Safety

4750 Josey Lane 13101 Leopard 2726 Holly 110 N 8th 200 Colcord 2902 Bluff 13101 Leopard

20 20 20 20 20 20 20

WW W/WW W/WW W/WW W/WW W/WW W/WW

Apr 18-20 Nov 15-17

Corpus Victoria

Valve and Hydrant Valve and Hydrant

13101 Leopard 2902 Bluff

20 20

W/WW W/WW

Feb 1-3 Mar 7-9 June 14-16 July 19-21 Sept 13-15 Sept 19-21

Kingsville Corpus Greenville Gatesville Carrollton Corpus

Calculations Calculations Calculations Calculations Calculations Calculations

1300 E Corral 2726 Holly 5501 Hwy 69 S 110 N 8th 4750 Josey Lane 2726 Holly

20 20 20 20 20 20

W/WW W/WW W/WW W/WW W/WW W/WW

Chlorinator Maint Chlorinator Maint

13101 Leopard 110 N 8th

20 20

W/WW W/WW

100 Grand Blvd Activities Center

20 W/WW/CSI/BPAT 20 W/WW/CSI/BPAT

April 20-22 Corpus Sept 20-22 Gatesville Feb 15-17 Dec 13-15

Longview CSI/CCC San Marcos CSI/CCC

PLEASE CALL TO CONFIRM**

TRANSFERS: If you cannot attend a class, you may contact T.W.U.A. 48 hours in advance and transfer to a future class or you can transfer your registration to another person. A registrant may transfer twice without a service charge. Any additional transfers will be subject to a $25 transfer fee.

CANCELLATIONS: If you must cancel attendance at a T.W.U.A. course, T.W.U.A. will provide a full refund if the cancellation is received 14 calendar days before the start of the class. Cancellations received less than 14 calendar days are subject to an administration fee of $25 if the class is less than 40 hours in length. Classes that are 40 hours in length are subject to an administration fee equal to 10% of the cost of the class.

NO SHOWS: REGISTERED PARTICIPANTS WHO DO NOT CANCEL AND DO NOT ATTEND THEIR SCHEDULED CLASS ARE LIABLE FOR THE ENTIRE CLASS FEE. 16 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

T.W.U.A. COURSE REGISTRATION FORM (Note: Please Print Legibly)

Name:____________________________ E-Mail Address:____________________________________ Course Name: ______________________________ Date:__________________________________ Location:___________________________________________ Fee: ___________________________ Home Address:____________________________ City:_____________State:_____ Zip:___________ Day Time Phone #:______________________ SS# or W/WW License number#:_________________ Company Name:____________________________ TWUA Member/Non-Member_________________ Visa/MC Acct. #:_ _________________ ___________________Expire Date: _____________________ Cardholder: __________________________________________________________________________

Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West · Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html

See you at the T.W.U.A. Annual School Corpus Christi, 2/27 - 3/2 Preregister your raffle entry at: www.moodybros.com/twua 713 462 8544 “Not all water is treated equal”

{

Full Service

- Chemical Feed System Design, Installation & Evaluation - Customized Maintenance & Risk Management Programs - EPA Chlorination Compliance - Stocking Distributor, Training, On Call 24/7

www.moodybros.com/twua February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

PES NEWS:

A Look at the Decade and the Future

By Maurice Akech, City of Dallas Assistant Manager Pretreatment Operations Water Dept.

A

s we start 2011, the TWUA (Texas Water Utilities Association) Pretreatment and Environment Section (PES) wishes all pretreatment professionals a Happy New Year and continued success in managing their pretreatment programs.Cities with established pretreatment programs have worked successfully for manyyears to implement new regulations and improve the quality of their wastewater discharges. During the last decade, pretreatment programs have evolved with new regulations coming into force, experienced personnel retiring and Publicly Owned Treatment Works (POTWs) grappling with the challenges in treating new emerging pollutants.

These are the complexities we face now and those we will have to address in the new decade. In 2010, many pretreatment programs had a busy year dealing with issues such as pretreatment audits,implementing the new streamlining rules, and updating Technically Based Local Limits (TBLLs). This year promises to be yet another busy year for POTWs with several pretreatment programs in various stages of implementing new streamlining rules, and in updating TBLLs, as well as facing audits.

Over the years, pretreatment programs have been losing experienced personnel who have either retired or left for other fields of work through promotion or change of jobs. These changes in personnel had a major impact on the programs where new personnel, without pretreatment experience, were being recruited and had to go through a steep learning curve to learn about pretreatment. In order to maintain qualified and experienced personnel, pretreatment programs had to offer continuous training, sharing of knowledge and mentoring. Training offered through TWUA has been invaluable in providing pretreatment education for pretreatment personnel at regional and state level. The TWUA training covers both basic and advanced pretreatment and has been beneficial to both new and experienced employees, enabling them to share experiences. PES will continue to encourage pretreatment programs to send their employees to either the annual, regional or to the State workshops. The next TWUA Annual School will be held in Corpus

18 TEXAS WATER UTILITIES JOURNAL www.twua.org

Christi from February 27 to March 2, 2011.

The new streamlining rules were a significant change in pretreatment regulations in the last decade. The rules enacted on Oct. 14, 2005, identified the 13 rule changes that were more stringent than the provisions in 40 CFR Part 403, which required changes to the POTW pretreatment program. These rules necessitate pretreatment program modification and the implementation of the required changes. Texas is implementing pretreatment streamlining rules and/or updating the TBLL. Some pretreatment programs have implemented the streamlining rules and have updated their TBLL while others are in the process of implementing the streamlining rules and updating their TBLL to bring their programs in line with the new pretreatment regulations.Additional pretreatment regulations passed in the last decade include the following effluent guidelines; (1) 40 CFR 432 - Effluent Limitations Guidelines and New Source Performance Standards for the Meat and Poultry Products Point Source Category passed on 09/08/2004 and became effective 10/02/2004.

(2) 40 CFR 437 - The Centralized Waste Treatment Point Source Category passed on 12/22/2000 and became effective 01/22/2001.

(3) 40 CFR 438 - Metal Products and Machinery Point Source Category passed on 05/13/2003 and became effective 06/12/2003.

(4) 40 CFR 450 - Construction and Development Point Source Category passed on 12/01/2009 and became effective 02/01/2010.

(5) 40 CFR 451 - Concentrated Aquatic Animal Production Point Source Category passed on 08/23/2004 and became effective 09/22/2004.

Other issues which have become known as new pollutants of concern during the last decade are the emerging contaminants.There has been a lot of concerns and research conducted in evaluating the effects of emerging contaminants on the environment. Their effects on the environment are still being studied and long-term impacts on the development and behavior of aquatic life forms is a major concern. Traces of emerging pollutants have been found in drinking water from both ground and surface waters. Examples of these types of chemicals include phthalates, polybrominated diphenyl ethers (PBDEs), perfluorinated compounds, pesticides,pharmaceuticals and personal care products such as toiletries, sunscreen agents, lotions, cosmetics and shampoo. As we begin 2011 and move into the new decade, we will be faced with challenges of dealing with these emerging pollutants and finding ways to treat and remove them from our drinking and wastewater to address the public concernsS February 2011

TWUA NEWS:

Behold........A Change Is Coming!

By Russell Hamilton, TWUA ED

One of the issues that TWUA has been wrestling with for the past few years is related to tracking members by using social security numbers. The association, management and staff have shared your concerns as they relate to Identity Theft.

Up until recently the database that TWUA was using would not handle the addition of another data field such as for TCEQ Operator License numbers This database limitation is about to be resolved with a conversion to another database.

Within the next couple of months TWUA will be converting all social security numbers to TCEQ Operator License numbers. This will mean that operators will need to memorize another number or have access to this information when they register for TWUA Training; however, this should provide one more level of security.

Our goal is to report hours from all TWUA functions using this operator licensing information. The state will continue to accept social security information as a means of reporting and if you as an operator are not concerned about identity theft related issues and want to continue to provide your social security number - - TWUA will continue to use that information; however, we are discouraging this practice.

IMAGINE A PROGRAM T H AT H E L P S U S S A V E W A T E R T O D AY. S O T H E Y ’ L L H AV E I T T O M O R R O W.

For new hires that do not hold a state operator license you will have to provide your social security number until such time as you are issued a TCEQ Operators License number.

From the TCEQ perspective if you have multiple operator licenses, it does not matter which license number you provide. All training reported under your specific license number will be credited. In other words, if you are a dual license holder and provide a water license number but attend a wastewater training event – the training credit will be credited appropriately using the one license number.

TWUA will in all likelihood, continue to maintain a data field with social security numbers so that we will have a second way to confirm someone’s identity but this information would only be used inside Central Office and not released to any Region or District.

EPA is proud to introduce WaterSense, a program that sets services. Local utilities can use WaterSense to help residents save water. Together, we can build an ethic of water efficiency and protect this resource for future generations. Learn more at www.epa.gov/watersense.

We thank you for your patience and understanding and we hope to resolve this concern in the very near future. S

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

CSR NEWS:

How to Improve Your Call Center Ernan Roman, CS Certified Trainer

W

hen your customers buy an important product from you, they trust your company will support them after the sale. In many companies, this trust is being violated. Customers are experiencing customer service failures and translate these experiences into your company saying: - “You’ve already bought. Now our priority is getting more new customers”.- “You want service? Go figure it out on the Web or wait on hold for one of our poorly trained customer service representatives”.

Per my company’s research findings, the damage from poor Customer Service Call Centre experiences is serious. Here’s how. * Sharply reduced willingness to buy from the company: 86.3% *Negative perception of the company: 98.9% *Sharply reduced likelihood to recommend the company to others: 91.5%.. Poor Customer Service is Not Company or Industry Specific Companies spanning all industries and sizes are hurting their company image and credibility with their customers due to poor customer care experiences. In fact, in one of our recent studies about the impact of poor Customer Service Call Centers, we discovered that two-thirds (66%) of professionals rated their recent Customer Service Call Centre experiences as negative or neutral. Only 34% report positive experiences with Customer Service Call Centers. This alarming statistic demonstrates the strong need for companies to focus on customer service, if they want to keep customers and grow their business. The first step in improving and re-engineering your Customer Service Call Center, is to know exactly what customers want.

Top 7 Customer Service Improvements Your Customers Are Begging For Now: 1. Issues resolved in a single call by one customer service representative who speaks clearly, understands their needs and has access to customer records quickly.

2. Customer-friendly experiences including an easy-to-use menu with a minimum of clutter to quickly reach a representative.

3. The ability to call back the same rep, should the need arise.

20 TEXAS WATER UTILITIES JOURNAL www.twua.org

4. Don’t out-source customer care centers. In our recent research we discovered that most professionals (98%) report a negative to neutral impact when Customer Service Call Centers are located offshore or outsourced in the United States.

5. Adequately trained representatives who know how to actually solve customer problems, and who will provide customers with a case number they can use for credit if they do not receive great service.

6. Rapid access to a live person from a company with sufficient staff so customers are not on hold for more than five minutes.

7. The ability to speak to a highly-qualified supervisor quickly if the customer problem is not resolved in an efficient manner.

Here are 3 more tips to help you improve your customer service call center. Do not view customer service centers as cost centers. These are revenue-generating centers. In your rush to cut costs, you must consider the financial ramifications of losing customers due to poor post-sales experiences. Positive customer service call center experiences solidify relationships between your customers and your company resulting in more future sales. Do not cut back on training, quality control procedures and investments in Customer Service Call Centers. The damage from poor customer service call center experiences have significant impact on repeat purchase likelihood and willingness to recommend the company Personally check your Customer Service Call Center to see if it’s up to your standards. Take note on the amount of time it takes to get a live person or just to navigate the phone tree. Experience the frustration of talking to someone who is not a native speaker. Ask questions that are not in your pre-made scripts and experience the irritation you get when you talk to someone who is not familiar with the product or service they are selling. By improving their customer service call centers using these guidelines, one of our clients, Golden Rule Insurance improved their sales conversions by 88%. You can expect to achieve this magnitude of increases to your bottom line as well when you follow these proven customer service call center techniquesS February 2011

TEXAS WATER UTILITIES ASSOCIATION 43rd ANNUAL CENTRAL WEST TEXAS REGIONAL SCHOOL MAY 3, 4, AND 5, 2011 ABILENE CIVIC CENTER – ABILENE, TEXAS

ACADEMIC OFFERINGS WATER

Basic Water Water Distribution Groundwater Production *Water Laboratory **Surface Water Production I** Surface Water Production II

WASTEWATER

WATER/WASTEWATER

Basic Wastewater Wastewater Treatment Wastewater Collection *Wastewater Laboratory

Utilities Safety Special Topics Cross Connection Control & Customer Service. Inspection

**Surface Water I is 24 hrs. In Length - Start 1:00pm Monday, May 2nd – Pre-Registration - Class Size limited to 20 *Pre-Registration Required – Class Size Limited to 12.

All other courses are 20 hrs. In Length & Start Tuesday 3rd.

BEST TASTING WATER CONTEST

There will be a Best Tasting Water Contest with winners in two categories: systems serving less than 10,000 persons and systems serving over 10,000 persons.

THIS CONTEST IS OPEN TO ALL SYSTEMS WHICH TREAT THEIR WATER – BOTH GROUND AND SURFACE SUPPLIERS. Those interested should contact Mike Michaud at 325/676-6041.

GOLF TOURNAMENT

A Golf Tournament will be held at 12-noon, Monday, May 2, 2011. Those interested should contact Michelle Martinez at michelle.martinez@abilenetx.com or (325) 676-6419.

A raffle for a TaylorMade 2009 Rescue TP with Graphite Shaft Driver is being held with all monies going to the CWTRS V. M. Elhers’ Scholarship Fund. Tickets are $10.00 each.

HOTELS

A list of hotels is available at 325/676-6419 or mickey.chaney@abilenetx.com or michelle.martinez@abilenetx.com

PRE-REGISTRATION FORM CENTRAL WEST TEXAS REGIONAL SCHOOL

Pre-Registration Deadline is April 15, 2011. Pre-Registration for Lab & Surface Water required by April 06, 2011.

MICKEY CHANEY – P.O. BOX 60, ABILENE, TX 79604

MasterCard/Visa for pre-registration thru the TWUA Central Office Only at (888) 367-8982 or Fax (512) 459-7124.

For more information contact: Mickey Chaney at 325/548-2237 or Fax 325/676-6458 or email: mickey.chaney@abilenetx.com

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

64th Annual

TWUA North Central Texas Regional School May 16-20, 2011 at the University of Texas at Arlington

INSTRUCTIONS: Check the box next to the course you wish to take. Complete the student information section at the bottom of the

page. Include a check or money order made payable to TWUA-NCT Regional School. Mail this registration page along with your payment to: TWUA-NCT Regional School Registration, P. O. Box 985 Arlington, Texas 76004. Please note: Your registration is not complete until payment has been received. If payment is not received prior to the May 1st registration deadline, you will be charged the late registration fee. No Purchase Orders are accepted. To pay with a credit card, please register online at: www.nctrs.com.

Physically challenged attendees requiring special assistance, or those with special dietary needs should call 972-237-8411.

STANDARD COURSES

Water Courses

Wastewater Courses

Basic Water Groundwater Production Water Distribution CSI / Cross Connection Control

Water/Wastewater Courses

Basic Wastewater

Utilities Calculations

Wastewater Treatment

Utilities Management

Wastewater Collection

Water Utilities Safety

Activated Sludge

Pump & Motor Maintenance

Pretreatment

Valve & Hydrant Maintenance

SPECIAL COURSES

Surface Water I (24 hour Class - Starts Mon, 1:00)

Basic Water Laboratory

Surface Water II

Wastewater Laboratory

***NEW COURSE THIS YEAR*** Instructor Development Course

Each student is required to bring a

laptop to this course.

Effective Instructional Techniques (40 hr course – Starts Monday 8:00 am) Standard Courses Special Courses Instructor Dev Course Pricing The Regional School will no longer be accepting coupons/vouchers from the Texas Small Public Water System.

Registrations Received or Postmarked before 05/01/2011 Late Registrations: Received or postmarked on/after 05/01/2011

Member

NonMember

Member

NonMember

Member

NonMember

$175

$225

$205

$255

$500

$550

$200

$250

$230

$280

$550

$600

Student Information - Please Print Legibly Name:

Title:

Utility/City/Organization: Address:

City, State Zip:

Phone:

Email:

TWUA Membership Dist:

Membership Number:

Cancellation Policy: A full refund will be given for cancellations received by May 1, 2011. Cancellations from May 2 through May 9 will be assessed a 25% fee. No refunds will be given for cancellations received after May 9, 2011. Personnel substitutions will be allowed. An additional $15.00 fee will be charged for any other change including class substitutions. Registration includes lunch on May 17 and May 18.

TWUA - NCTRS P. O. Box 985 Arlington, Texas 76004 www.nctrs.com

22 TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

64th Annual

TWUA North Central Texas Regional School May 16-20, 2011 at the University of Texas at Arlington

Monday May 16, 2011 8:00 am – 5:00 pm 12:00 pm – 6:00 pm 1:00 pm – 5:00 pm

Tuesday May 17, 2011 6:30 am – 8:00 am 8:00 am –11:30 am

11:30 am – 1:00 pm 1:00 pm –5:30 pm

Wednesday May 18, 2011

SCHEDULE OF EVENTS Effective Instructional Techniques On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 Surface Water I On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 All classes in session General Assembly Meeting & Luncheon (Attendance required for full course credit): Bluebonnet Ballroom in the EH Hereford University Center All classes in session

6:45 am –7:45 am 8:00 am –5:00 pm 8:00 am –12:00 pm 12:00 pm – 1:00 pm 1:00 pm – 5:00 pm

AWWA/WEAT Breakfast ($10/person): EH Hereford University Center TCEQ “A” License Certification Exams: Nedderman 601 All classes in session Lunch: Nedderman Hall Atrium All classes in session

8:00 am –12:00 pm 1:00 pm – 5:00 pm

All classes in session TCEQ Certification Exams – Pre-registration with TCEQ is required – NO WALK INS

8:00 am – 5:00 pm

Effective Instructional Techniques

Thursday May 19, 2011 Friday May 20, 2011

GENERAL INFORMATION

REGISTRATION: th On-Site Registration and Pre-Registration Packet Pick-Up will be in Nedderman Hall room 100, Monday, May 16 , from 12:00pm 6:00pm and Tuesday, May 17, from 6:30am to 8:00am. Students that have pre-registered will be able to pick up their registration packets and students who have not pre-registered will need to arrive early enough to complete all registration forms and provide payment.

Nedderman Hall is located at 406 Yates Street on the UTA Campus in Arlington, TX. COURSE TIMES: Effective Instructional Techniques is a 40 hour course and will begin Monday - Friday at 8:00 am.

Surface Water I is a 24 hour course and will begin on Monday, May 16th at 1:00 pm. All other classes will begin on Tuesday, May 17th at 8:00 am.

o

o

EXAMINATIONS: Application forms for all examinations, except for A license exams, will be tentatively approved on-site by TCEQ personnel on Tuesday and Wednesday until 3:00 pm in Nedderman Hall room 100.

Applications for Class A exams must be approved through the TCEQ in Austin 30-60 days prior to the Regional School. To obtain an A application, call TCEQ: Water - (512) 239-6133; Wastewater - (512) 239– 0176 Exams for Classes B, C, and D, Classes I, II and III, water and wastewater licenses, as well as for Laboratory Analysts will be given Thursday, May 19, 2011, at 1:00 pm in Nedderman Hall.

Applications for the Lab Analysts exams must be submitted to TWUA prior to the school.

Class A examinations will be offered Wednesday, May 18, 2011, at 8:00 AM in Nedderman Hall.

Checks for examinations may be made payable to TCEQ-OCP. No cash will be accepted.

No one will be admitted to the exams without prior submittal and approval of application, payment and positive state issued identification.

NO WALK-INS will be allowed.

WATER CONTEST: Entries for the Best Tasting Water Contest, sponsored by the North Texas Laboratory Analysts’ Chapter must be submitted at the information desk in Nedderman Hall Tuesday, May 17th before 9:00 am The winner will be announced at the luncheon on Tuesday, May 17th. The winner of this contest will be eligible to compete in the statewide contest held at the TWUA Annual School the following March.

GENERAL ASSEMBLY: The General Assembly will be held in conjunction with the Banquet Luncheon on Tuesday in the Bluebonnet Room in the EH Hereford University Center from 11:30 am to 1:00 pm.

TWUA - NCTRS

February 2011

P. O. Box 985 Arlington, Texas 76004 www.nctrs.com

TEXAS WATER UTILITIES JOURNAL www.twua.org

SAFETY NEWS: TDL,TWC & OSHA

By Patrick Layton, Safety Committee Member

I

s this alphabet soup? Yes!! These are letters representing some of the governmental entities that regulate safety in the state of Texas.

HB 7 was passed during the regular session of the 79th Legislature. This sweeping legislature abolished the “Texas Workers Compensation Commission” (TWCC). It was designed to reduce duplication of function and achieve economies of scale. This legislation changed the name of the TWCC to “Texas Workforce Commission” (TWC). And put it under the Texas Department of Insurance (TDI). This same legislature also consolidated Information Technology Services when it passed HB 1516. You can access their website at www.TDI.state.tx.us. One of the department headings on their home page is “Workers Compensation”.

Where does the TDI get their funds? They calculate and set rates to be charged. The Texas Comptroller of Public Accounts (CPA) bills and collects the taxes. The TWC Charges different entities according to their accident rate. These funds are used for overhead expenses and safety consultations.

Another source is federal grants. One such grant comes from OSHA which supports the states OSHCON consultants. Is this because Texas conducts consultations, but must refer potential safety violations to OSHA for enforcement?

The Occupational Safety and Health Administration (OSHA) provides compliance assistance to help employers understand safety regulations and general safety issues, similar to the activities performed by the Division of Worker’s Compensation OSHCON consultants. However, OSHA does not provide consultative services on-site to employers in the same manner as the OSHCON program. The OSHCON program is partially funded by a grant from OSHA to perform these services and to supple24 TEXAS WATER UTILITIES JOURNAL www.twua.org

ment the OSHA efforts related to workplace safety. If your municipality joins the OSHCON program they will provide free expertise and training to help you meet OSHA requirements with no citations for the first year.

TDI coordinates with federal agencies to administer grants that fund special TDI activities. Recent federal grants include: A.) U.S. Department of Labor (DOL of which OSHA is a part) – TDI annually receives three grants from this entity. The purpose of the grants are to 1) conduct surveys on occupational injuries and illnesses and gather information on fatal occupational injuries, 2) provide consultation services identifying and controlling workplace safety & hazards and improving workplace safety and health programs, and 3) provide occupational injury and illness and employment data to OSHA. B.) Department of Health and Human Services – From the spring of 2001 to February 20007, TDI participated in a federally funded State Planning Grant (SPG) program designed to help participating states develop strategies to significantly reduce their number of uninsured citizens and develop options for expanding health insurance to uninsured Texans.

C.) Department of Homeland Security – From April 2004 to August 2005, TDI received a one-time grant to disseminate materials to the public regarding effective methods of fire safety and prevention.

D.) Changes in the federal budget could impact the ability of the agency to fulfill OSHA and BLS grant requirements, especially if appropriations are diminished. Changes in federal and state safety laws could impact how DWC interacts with employers and what information TDI provides to them.

What does all of this mean? TDI gets their money from State Workers Compensation Premiums and Federal Grants. The TDI has a free OSHCON program which helps municipalities follow OSHA regulations with no citations for the first year. The Non-compliance issues for others are referred to OSHA for enforcement as stated in the TDI SelfEvaluation report of August 2007. S February 2011

STATE NEWS:

Feds Propose Lower Fluoridation In Drinking Water

By EPA

T

he U.S. Department of Health and Human Services (HHS) and the U.S. Environmental Protection Agency (EPA) today are announcing important steps to ensure that standards and guidelines on fluoride in drinking water continue to provide the maximum protection to the American people to support good dental health, especially in children. HHS is proposing that the recommended level of fluoride in drinking water can be set at the lowest end of the current optimal range to prevent tooth decay, and EPA is initiating review of the maximum amount of fluoride allowed in drinking water.

These actions will maximize the health benefits of water fluoridation, an important tool in the prevention of tooth decay while reducing the possibility of children receiving too much fluoride. The Centers for Disease Control and Prevention named the fluoridation of drinking water one of the ten great public health achievements of the 20th century.

“One of water fluoridation’s biggest advantages is that it benefits all residents of a community—at home, work, school, or play,” said HHS Assistant Secretary for Health Howard K. Koh, MD, MPH. “Today’s announcement is part of our ongoing support of appropriate fluoridation for community water systems, and its effectiveness in preventing tooth decay throughout one’s lifetime.”

“Today both HHS and EPA are making announcements on fluoride based on the most up to date scientific data,” said EPA Assistant Administrator for the Office of Water, Peter Silva. “EPA’s new analysis will help us make sure that people benefit from tooth decay prevention while at the same time avoiding the unwanted health effects from too much fluoride.”

HHS and EPA reached an understanding of the latest science on fluoride and its effect on tooth decay prevention and the development of dental fluorosis that may occur with excess fluoride consumption during the tooth forming years, age 8 and younger. Dental fluorosis in the United February 2011

States appears mostly in the very mild or mild form – as barely visible lacy white markings or spots on the enamel. The severe form of dental fluorosis, with staining and pitting of the tooth surface, is rare in the United States.

There are several reasons for the changes seen over time, including that Americans have access to more sources of fluoride than they did when water fluoridation was first introduced in the United States in the 1940s. Water is now one of several sources of fluoride. Other common sources include dental products such as toothpaste and mouth rinses, prescription fluoride supplements, and fluoride applied by dental professionals. Water fluoridation and fluoride toothpaste are largely responsible for the significant decline in tooth decay in the U.S. over the past several decades.

HHS’ proposed recommendation of 0.7 milligrams of fluoride per liter of water replaces the current recommended range of 0.7 to 1.2 milligrams.

This updated recommendation is based on recent EPA and HHS scientific assessments to balance the benefits of preventing tooth decay while limiting any unwanted health effects. These scientific assessments will also guide EPA in making a determination of whether to lower the maximum amount of fluoride allowed in drinking water, which is set to prevent adverse health effects.

The new EPA assessments of fluoride were undertaken in response to findings of the National Academies of Science (NAS). At EPA’s request, in 2006 NAS reviewed new data on fluoride and issued a report recommending that EPA update its health and exposure assessments to take into account bone and dental effects and to consider all sources of fluoride. In addition to EPA’s new assessments and the NAS report, HHS also considered current levels of tooth decay and dental fluorosis and fluid consumption across the United States.S TEXAS WATER UTILITIES JOURNAL www.twua.org

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Construction Castings • Custom Logo Covers Drainage Products • Hydrants & Gate Valves Valve Boxes • Meter Boxes • Access Hatches Tree & Trench Grates • Detectable Warning Plates

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26 TEXAS WATER UTILITIES JOURNAL www.twua.org

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February 2011

Water & Wastewater Training Schedule To receive the latest information and course schedules by e-mail, sign up for our e-mail newsletter at teex.org/subscribe.

For the most recent class listings, please visit teex.org/www .

Course

WWW001-165 WWW001-162 WWW001-174 WWW001-164 WWW002-89 WWW002-85 WWW003-170 WWW003-181 WWW003-165 WWW003-179 WWW003-175 WWW004-89 WWW004-95 WWW004-100 WWW004-96 WWW006-60 WWW008-17 WWW009-60 WWW009-57 WWW011-20 WWW013-127 WWW013-125 WWW013-132 WWW101-169 WWW101-162 WWW102-111 WWW102-113 WWW102-112 WWW103-156 WWW103-151 WWW103-165 WWW106-26 WWW115-2 WWW200-110 WWW200-118 WWW201-185 WWW201-191 WWW203-110 WWW204-72 WWW204-65 WWW204-75 WWW207-25 WWW208-102 WWW208-100 WWW208-94

C11.4813.12

W11MD1

Course Name

Basic Water Works Operations Basic Water Works Operations Basic Water Works Operations Basic Water Works Operations Groundwater Production Groundwater Production Water Distribution Water Distribution Water Distribution Water Distribution Water Distribution Surface Water Production I Surface Water Production I Surface Water Production I Surface Water Production I Water Laboratory Taste and Odor Control Customer Service Inspector Customer Service Inspector Intermediate Water Laboratory Surface Water Production II Surface Water Production II Surface Water Production II Basic Wastewater Operations Basic Wastewater Operations Wastewater Treatment Wastewater Treatment Wastewater Treatment Wastewater Collection Wastewater Collection Wastewater Collection Wastewater Technology Industrial Pretreatment Water Utilities Calculations Water Utilities Calculations Water Utilities Safety Water Utilities Safety Pump and Motor Maintenance Chlorinator Maintenance Chlorinator Maintenance Chlorinator Maintenance Math Basics Valve and Hydrant Maintenance Valve and Hydrant Maintenance Valve and Hydrant Maintenance

City

Wichita Falls Burleson Groves Pearland Conroe Athens Webster Beckville Athens Denton North Richland Hills Calliham Lake Jackson Tyler Cedar Park Port Arthur Pearland Rosenberg Richardson Wichita Falls Wichita Falls Calliham Port Arthur Denton Lufkin Corsicana Pharr Webster Texas City Frisco Huntsville Huntsville The Woodlands The Woodlands Tyler Sugar Land Paris New Braunfels Universal City Garland Beckville Lufkin Levelland Lufkin San Marcos

Date

Feb 1-3 Feb 15-17 Feb 22-24 Mar 1-3 Mar 14-17 Mar 15-17 Feb 1-3 Feb 7-10 Feb 8-10 Feb 15-17 Feb 28-Mar 3 Feb 1-3 Feb 1-3 Feb 8-10 Feb 22-24 Feb 7-10 Feb 15-17 Feb 17-18 Mar 10-11 Mar 7-11 Feb 15-17 Mar 1-3 Mar 8-10 Mar 8-10 Mar 15-17 Feb 8-10 Feb 8-10 Feb 22-24 Feb 8-10 Feb 22-24 Mar 15-17 Feb 14-18 Feb 8-10 Mar 8-10 Mar 22-24 Feb 1-3 Feb 22-24 Feb 22-24 Feb 1-3 Feb 22-24 Mar 21-24 Feb 15-15 Feb 8-10 Feb 16-18 Mar 8-10

Hours

20 20 20 20 20 20 20 20 20 20 20 24 24 24 24 20 20 10 10 32 20 20 20 20 20 20 20 20 20 20 20 40 20 20 20 20 20 20 20 20 20 8 20 20 20

Need assistance registering for a course? Contact our Customer Care Center at 800-SAFE-811 (800-723-3811).

800-SAFE-811 (800-723-3811) • teex.org/www TEXAS WATER UTILITIES JOURNAL www.twua.org

February 2011

LICENSES ISSUED: NOVERMBER 2010 WATER OPERATOR CLASS A MILLS, SALLY U PROBERT, KAREN A BUETTNER, MICHAEL W CLASS D AGUIRRE, JOHN G PENA, MICHAEL J SHERMAN, CARL D SADA, JUAN M JR COTTEN, LUNDI L LEATHERMAN, GREG W SHIRLEY, MARK S HAFFNER, JON E HOLLAND, DAVID B CROUCH, BECKY A DAVIS, STEVEN F WALLACE, JAMES A ALEXANDER, JOSHUA N HICKS, ANDREW C MICHAEL, ERIC C DUNIVEN, LYNN A GASSIOTT JR, JAMES W JR LANGFORD, MARK E JR WEST, BRADY A BROWN, MATTHEW E JACKSON, CARL D JR HANSEN, ADOLPH P MILLAR, FRANK J CARLSON, ALEXANDER B THOMPSON, JUSTIN M WILSON, KEITH C TIJERINA, VICTOR PREWITT, JACK A ADAMS, JEFFREY K WEBER, PAULA D GREEN, MICHELLE L LEYVA, ESTEBAN P BONNER, CHARLIE A BAKER, DREW D WILKERSON, MIKE D LOSCIUTO, KEVIN J GLENN, BRENDA L HARVEY, ROBIN L TURNBOW, DANIEL R RODRIGUEZ, JORGE RIGGS, CHAD A GILLIGAN, ROBERT J DRIGGERS, JOHNNY J COX, KEVIN W LIRA, LAURA L BENAVIDES, ADAM D RIOS, JUAN A ALLEN, BRIANETTA T HOLLEN, TREVOR S HELTON, MELISSA A CURTIS, TIMOTHY L RYALS, CHERI L PATTY, JEFREY W NARCY, JOSEPH E

GROUND WATER TREATMENT CLASS B CHAMBERS, JAMES A ALLEN, GARRETT R CLASS C GARY, JAMES R MARSHALL, RANDY L COOK, CLIFFORD R HAVINS, DANIEL C ROBERTSHAW, DANNY W BRISTOL, MICHAEL A CORDOVA, CESAR M CORRIGAN, MATHEW G EDWARDS, SHANE A MARTINEZ, RENE J WILSON, JACK B GARZA, CHRISTOPHER N ROBINSON, JUSTIN M FITCH, JOHN T WILLIAMS, RAY V JORDAN, STEVIE E JR

ARREDONDO, JESSE RIDGWAY, JOSEPH D THOMPSON, KEVIN R TURNER, ANDRE D ROSSER, EDDIE L SR DURAN, EDUARDO R GOMEZ, EFRAIN O WASTEWATER COLLECTION CLASS I HOWARD, BRIAN C SR GRANTZ, KYLE A ZAPATA, JOSE E SMITH, CARTER V NUYTTENS, GLENN P CRAIG, DEREK W GROSS, CLINTON E AGUILAR, SERGIO O LIMON, JOSE P SHEPARD, THOMAS L JR DUNCANS, MICHAEL R CLARKSON, ERIC S GUAJARDO, BENITO CLASS II KOSKI, NICHOLAS J RUIZ, ANTONIO LLOYD, NICHOLAS M KER, RICHARD E JOHN, ASHKIA EMAMIMARAND, MOHAMMAD R ADAMS, IAN C CARVER, HEATH J TANNER, DEXTER K DEFRANCESCO, PHILIP M GOMEZ, ROBERT SANDERS, GARY L

SURFACE WATER TREATMENT CLASS B VANDYKE, THOMAS G NOE, FREDERICK W LOVE, MARK FURMAN, PAUL C CLASS C WILLIAMS, JANICE E PACE, DAVID C JR HICKEY, KENNETH N GLOSSON, RYAN H CONNELLY, RICK T HARPER, ALEX N

CLASS III GUTIERREZ, ANDREW H GWIN, NICHOLAS J SMITH, LEE P CHELETTE, CURTIS L SR JADAV, HEENA G DORN, SHAWN M ELLISON, ERNEST F MORRISON, JOHN R

WATER DISTRIBUTION CLASS B RAMIREZ, EDUVIGIS MOODY, JEREMY J

WASTEWATER TREATMENT

CLASS C HERNANDEZ, MARK A BARRERA, ROEL JACKSON, JASON S HOLLAND, DARYL T KOLB, JAMES H SAENZ, JAVIER TORRES, JESUS A SR VARGAS, IGNACIO J SR MORENO, CARLOS A HELTON, JOHNNY W SR BOWLES, STEVEN ROY LUCAS, JAMES D MARX, BRENTIN L BOSWELL, LEE T MORENO, LEONEL H CASTILLO, IGNACIO

28 TEXAS WATER UTILITIES JOURNAL www.twua.org

CLASS A LAIRD, GINGER C NEEDHAM, CORY W PRESSLEY, JERRY MCCARTY, MICKEY W CLASS B THOMAS, DOUGLAS E MARTIN, BILLY B DE LEON, SAMUEL L JR HAMMACK, TEDDY G PEDREGON, RICARDO MAYFIELD, STEPHEN D BURKE, MICHAEL D WEST, JAMES C CLASS C CALDWELL, NICHOLAS M HAZEL, RICK E JR ELLINGTON, THOMAS L

JONES, ROGER W SMITH, SHAWN C PRECIADO, SERGIO JONES, JAMES A MONTELONGO, JOSEPH A MUNOZ, HUGO A JONES, JERIE J CLIFTON, JESSE T MCCARTY, BILLY D LYLES, TYLER J MILLS, CODY L ULBIG, MICHAEL KRYSTAL, SEAN M WARREN, STEPHEN BARRIENTEZ, SCOTT AGUERO, MICHAEL FIELD, MICHAEL RIOS, TONY A SR DIAZ, NANCY S GARCIA, JOSHUA J CARDWELL, MICHAEL REYES, RICK R CHAVEZ, JAMES M FLINT, MICHAEL T WATERS, DON W WEST, JOE R III EVERETT, PAUL B DRIVER, EDGAR E SCHOPPE, BRIAN J AKINS, GRADY R SIPPS, MICHAEL W FAICHTINGER, KEVIN CHAUDOIN, AUBRY A GIBSON, REUBEN W CLASS D AMERSON, GREGORY B SR MURPHY, DONALD L COWAN, SCOTT D VALDEZ, KEVIN J DAVIS LANDERS, COLBY LEE, ZACH T RAINES, ANTHONY WELCH, KENNETH R GARCIA, HENRY M RIVERA, CHRISTOPHER C PONCE, JOE A MORIN, JOSE H LONG, DAVID R YEARWOOD, CLINTON ELLIS, GREGORY L MCCURRY, JIMMY L ADAMS, KEELEY B CAVAZOS, JOSE A DENT, DONALD W MILLER, WADE E LEEMANN, MARCUS B RANGEL, TOMAZ D II MCLAUGHLIN, DANIEL P ONTIVEROS, RAUL MORGAN, KYLE T PIERSON, BRANDUM D I GUNN, LARRY A ROGERS, SEAN W MCCOY, CODY S

SPRUILL, DANIEL C FORTENBERRY, EVAN M DESHOTEL, LANCE CARVER, JOHN P SR BREWER, JIMMY D ESPEN, SCOTT D AHMED, SYED R KWONG, DANIEL M JUTTAN, DALIAH M PYNE, BLAIR R GARCIA, JORGE HUBBARD, RASHAWNDRA BLACK, RAYMOND D VOIGT, JOHN N HALL, DENNIS E SR RUBALCAVA, SILVERIO J MONTESINO, WALTER U CURTIS, TIMOTHY BACKFLOW PREVENTION ASSEMBLY TESTER SHEFFIELD, CARL A DEMORE, CHET E STANTON, TRAVIS L BERGERON, DAVID F SEWARD, ALEX H ADAMS, JUSTIN L BLANTON, JOSEPH MILLER, MICHAEL P FERRY, DAVID K WILKERSON, MARK HILL, CHARLES B HADAWAY, GARY P TURNER, GARY D REAGAN, JOSEPH R CEPEDA, HECTOR M LOPEZ, JAIME MONTGOMERY, BRIAN K JIMENEZ, RICARDO DUENES, ROBERTO DE LEON, JASON G BASABE, MARCOS PILGRIM, JOSEPH W HADAWAY, JASON R HORTON, DIANA C DE LOS SANTOS, JULIAN COLSTON, PAUL S DOMINGUEZ, RICKY DEAN, RONNIE A TRISTAN, LUIS M GUTTIEREZ, GABRIEL A LEVERETT, MICKEY E COBIAN, JORGE F NGUYEN, TUAN M BOBBITT, BOBBY L II HUBBARD, LANNY R POPE, STEPHEN T AVILA, RODOLFO J JR GONZALEZ, JOSE N MCNULTY, SHAD M ODOM, PATRICK W HYMER, JOSEPH M February 2011 GEORGE, JOHNNY M TAYLOR, DAVID B MARTIN, DAVID V

T.W.U.A. 2010-2011

CUSTOMER SERVICE INSPECTOR RINCON, JOE T STEED, MAXWELL B WALDROUP, HUGH D ROACH, STACY L EVERETT, PHILLIP HOLLOMON, JEFFERY HILL, ALVIN C JR KIRK, KARL V WILSON, GARY F GUTTIEREZ, GABRIEL A TRISTAN, LUIS M VILLARET, PAUL A BOSARGE, PAMELA J HOWARD, DAROLD C GORE, DANIEL B PEREA, ANTHONY J CASTRO, ESTEBAN PALMER, TERRY D

T.W.U.A. Congratulates you all on your achievements.

L

OFFICERS

Licensing Review

BYRON HARDIN President bgmhardin@verizon.net

(1) Which of the following is typically used to dewater sludge? a. Belt press b. Drying beds c. Solid bowl centrifuge d. Gravity thickener e. All the above

CeCe White President Elect white@txkusa.org Norma Clark Vice President nclark874@cableone.net

(2) In an excavation if a ladder is used as a means of exit, it must extend _________ feet above the ground and be secured and within _______ feet laterally of anyone in the excavation.

TOM CLARK Immediate Past President T.Clark@bcmud.org

a. 3 feet above & 10 feet laterally b. 3 feet above & 50 feet laterally c. 3 feet above & 25 feet laterally d. 4 feet above & 25 feet laterally e. 4 feet above & 50 feet laterally

LYNN SHORT Second Past President lshort@victoriatx.org

(3) Rules related to trench width indicate the ASTM minimum trench width is a. One & one half pipe diameter plus 12 inches b. Pipe diameter plus 16 inches c. Pipe diameter plus 24 inches d. Pipe diameter plus 36 inches e. Six inches on either side of the pipe at the narrowest point

JAN CLAWSON Ex-Officio jclawson@wachsco.com

Answers to Licensing Review: 1.E 2.C 3.A

ODOM, PATRICK W HYMER, JOSEPH M GEORGE, JOHNNY M TAYLOR, DAVID B MARTIN, DAVID V SWEET, WENDELL J LANIER, JONATHAN P REAGAN, DAVID L GARRIE, GERALD LONG, KRISTIN L HERRERA, THADEUS FIRES, WILEY M WHITE, ROBERT GARCIA, JESUS R SPROLES, CHRISTOPHER L TEJEDA, JUAN J PONCE, OSVALDO R LONG, RICHARD W RICHBOURG, TRAVIS L KIDD, GREGG W

Staff: RUSSELL HAMILTON Executive Director r.hamilton@twua.org DAVID MOORE Training Coordinator d.moore@twua.org ANGELA MONROE Service Coordinator a.monroe@twua.org DONNA MARTIN Accounting

d.martin@twua.org

HENRIETTA ADEE Membership Coordinator h.adee@twua.org

February 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA Employment Classified:

DISTRIBUTION SYSTEM/ PLANT OPERATOR Canyon Lake, TX The Guadalupe-Blanco River Authority is seeking a qualified candidate to maintain plant and distribution system equipment and facilities; perform lab testing and adjust plant controls to treat water in accordance with TCEQ regulations. To see a job description and download an application, go to http://www. gbra.org. Email to hr@gbra. org;fax to 830.379.9923.

Minimum “C” Surface Water Certificate issued by TCEQ; membrane experience; onthe-job training permitted; however, personnel with some experience preferred.

High school diploma or GED; TX Drivers License with acceptable MVR; background check, physical and drug screen required. High school diploma or GED; TX Drivers License with acceptable MVR; background check, physical and drug screen required. Salary: $11.31-21.16/hr, DOQ plus excellent benefits. Guadalupe-Blanco River Authority: Fax resume and salary requirements to: 830.379.9923 Email resume and salary requirements to: bgunn@ gbra.org DIRECTOR OF UTILITIES Edinburg, Texas Utilities Dir. responsible for 4 divisions: Adm., Water Plant, Wastewater Treatment Plant, and Systems. Responsible for the implementation of all utility improvement projects in the city’s capital improvements

program, provides oversight, reviews and coordinates all departmental requests for City Council action. Under the general supervision of the City Manager, individual is expected to exercise a high degree of professional expertise in the administration and day-to-day management of the department’s operations including, but not limited to, long-range planning of public works projects and budget appropriations, solving job related issues and oversight of projects for contract compliance. A college degree is required, preferably in engineering, or minimum five (5) years experience in related utilities administration. Salary: $62,254.00 City of Edinburg: Fax resume and salary requirements to: 956-292-2040 Email resume and salary requirements to: kalmendarez@ci.edinburg. tx.us LEAD OPERATOR/ SUPERVISOR WATER/WASTEWATER City of Robert Lee Lead operator/Superintendent Water, Wastewater, and Landfill operations. Maintain regulatory compliance in all depts. with TCEQ. Responsible for system operations, maintenance, repairs, and daily supervision of staff.

Class “B” Surface Water License, Class “C” Wastewater. Must be willing to obtain a Class “B” Municipal Solid Waste license. CSI & plumbing experience a plus. Minimum 3 years utility operations experience.

High School Diploma or

30 TEXAS WATER UTILITIES JOURNAL www.twua.org

equivalent. Texas Class C Drivers License. May require CDL. Salary: Negotiable based on experience. City of Robert Lee: Fax resume and salary requirements to: 325-453-4531 Email resume and salary requirements to: robertleetexas@wtxs.net

WATER PRODUCTION FACILITY Supervisor Big Spring, TX This position is responsible for operating and maintaining CRMWD’s Raw Water Production Facility in order to ensure production of Raw Water in accordance with federal, state, and municipal standards. Knowledge of water/wastewater treatment, including pumps, valves and electrical motors. Knowledge of TCEQ rules. Demonstrate effective public relations and public speaking skills. For further explanation go to: http:// www.crmwd.org/rwpfsup.pdf High School diploma or GED equivalent. Basic knowledge of chemistry. Basic knowledge of math including arithmetic and algebra. Five years experience in public water systems operation.

Obtain Class B Surface Water Operator License within 12 months of hire, Class C Texas Driver’s License.

Colorado River Municipal Water District: Fax resume and salary requirements to: 432-267-3121 Email resume and salary requirements to: employment@crmwd.org

SEEKING EMPLOYMENT OPPORTUNITY

Mature professional with over 35 years of progressive General Manager and Director of Public Works experience is seeking employment. I would welcome the opportunity to share my knowledge and experience with a company, organization or municipality. I currently hold a Class A license in Water and Wastewater. Please contact Sam Oswood (325)642-1505 for more information or resume.

WATER SUPERINTENDENT Houston, TX

This position will manage water production, water distribution, sewage collection and storm sewer systems.

Class A Water or B Surface or Ground Water license and prefer at least a Class C Wastewater license. A minimum of 3 years experience as a Water Superintendent or Assistant. Candidate must have knowledge of SCADA systems, Microsoft Word and Excel. Valid Class C Texas Driver’s license with clean driving record is required.

High School Diploma required.

Salary: $54,000-$60,000.

For additional information please contact Clear Lake City Water Authority Nikki Jacks (281)488-1164. Fax resume and salary requirements to: 281-488-6644 Email resume and salary requirements to: njacks@clcwa.org

February 2011

Committed to Texas

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With over 45 years experience, Smith Pump in its affiliation with Flowserve offers the benefits of vast expertise, product breadth and offerings for every essential water resource pumping requirement.

Smith Pump offers five locations across the state of Texas to serve you: Waco, Austin, Fort Worth, San Antonio, McAllen and a future office to serve the Houston area.

Coverage Area (All Counties in Texas, except El Paso)

Rely on Smith Pump Company and Flowserve for all your water resource pumping needs. www.flowserve.com

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