December 2011

Texas Water Utilities

JOURNAL Seasons ’ VOLUME 21 S DECEMBER 2011 S NUMBER 12

Seasons ’ Greetings Greetings

2012 TWUA REGIONAL SCHOOL SCHEDULE DATE

EVENT

PRIMARY CONTACT

EXHIBITS CONTACT

March 4-7

TWUA Annual School

David Moore (512) 459-3124

Norma Clark, (432)528-1608

Feb. 6-9

Far West Texas Regional School Pecos County Civic Center Ft. Stockton, Texas

Norma Clark (432) 528-1608

Tom Ezell, (432) 553-1196

March 20-22

Panhandle Regional School Amarillo Civic Center Amarillo, Texas

Jessie Flores (806)378-3019

Ruben Arias (806)378-3019

April 24-27

Southeast Regional School Holiday Inn Centre Beaumont, Texas

Pat Bell (979)265-3619

Rob Starr, (409) 755-1559

May 8-10

Central West Texas Regional School Abilene Civic Center Abilene, Texas

Shorty Radde (325) 378-2021

Mickey Chaney (325) 548-2237

May 14-18

North Central Texas Regional School Univ. of Texas Arlington Arlington, Texas

Wayne Owen (817)335-2491

Selena Jackson (972)237-8377

June 4-7

Central Texas Regional School Killeen Civic Center Killeen, Texas

Mark Seffrood (254)634-7461

Damon Boniface, (254) 986-2949

July 9-11

Southwest Texas Regional School Embassy Suites San Marcos, Texas

Tony Salinas (512)393-8024

Lynn Short, (361)485-3381

August 13-15

Permian Basin Regional School MCM Grande Hotel Odessa, Texas

Norma Clark (432)528-1608

Norma Clark, (432) 528-1608

August 27-30

East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas

Mike Norris (903)939-8278

Mike Norris (903)939-8278

Nov. 5-8

West Texas Regional School Lubbock Civic Center Lubbock, Texas

Paul Nolen (806)775-2747

Russ Ropes (806)775-3237

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Inside

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

ARTICLES:

President's Perspective..................................................................6

by CeCe White, T.W.U.A. President TWUA Executive Director News:....................................................8

by Russell Hamilton, ED Customer Service News: Bad Customer Service Does Not Happen Overnight....................10 by,Leonard Bucholz Customer Service Coach Central Office News: District Meetings and Hours Reported.........................................16 by, Patti Jurgensen, TWUA Training Assistant

14

PES News: Implementing and Certifying an ISO 14001 EMS........................20

by Grady Cooms, City of Dallas TCEQ News: Environmental Quality Occupational Licensing Exam Update.....22 Holiday Safety Tips: ....................................................................24

ADVERTISERS: Classified Ads.....................................................................................30 Air Mac..............................................................................................11 Ana-Lab.............................................................................................19 ChemEquip Services, L.L.C . ................................................................. 3 Chlor-Serv, Inc..................................................................................... 9 East Jordan Iron Works.......................................................................19 Global Treat, Inc............................................................................... 15 Hartlwell Environmental Corporation..................................................... 3 Jim Cox Sales, Inc. . ............................................................................ 5 Layne-Texas.......................................................................................25 Magna Flow.......................................................................................21 Moody Bros., Inc................................................................................26 Professional Cards..............................................................................26 Solar Bee...........................................................................................26 Samco Leak Detection........................................................................29 Scoop Sludge Hog..............................................................................25 Smith Pump Company, Inc........................................ Inside Back Cover

10

12

TRAINING:

T.W.U.A. Annual School Information and Registration Form..............................12 T.W.U.A. Far West Regional School Registration Information ............................23 T.W.U.A. Training Schedule............................................................................14 TEEX Training Schedule..................................................................................27

From: TWUA Central Office

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization.

POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

4 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PRESIDENT:

Diwana Capps,Office Manager for Macedonia-Eylau MUD, Texarkana, Texas CeCe White, President

1.

Why did you choose this industry as your profession?

I was hired as a temporary and later was offered a permanent position. I accepted because I really liked my job.

2.

What about this industry do you find the most challenging?

Trying to help customers understand the difference that even a small leak or drip can make in the amount of their water bill.

3.

What contributions do you feel that you have made to this industry?

I’ve always strived to help keep our office running smoothly, keeping a positive attitude and being courteous to customers and co-workers.

4.

How many years have you been in this industry?

23 years

5.

What challenges do you see facing this industry?

Continued requests for both water lines and sewer service from potential customers with no funding for expansion.

6.

What do you want to be remembered for from your involvement in this industry?

Our entity was the first in the area to convert to AMR vehicle radio meter reading system. I was instrumental in changing our computer system over at that time.

7.

8.

How long have you been a member of TWUA? 20 years How has TWUA assisted you in your profession?

I was able to attend many regional schools and annual schools throughout the years which have helped me tremendously, both in customer service and on the operator side.

9.

What changes can TWUA implement to become a better organization for our members?

10. What would you like to ask the president?

What do you find most rewarding about your career?

In all honesty, I’m not sure I can name any one thing that has been the most rewarding. I have had some wonderful mentors in the past twenty years people who have taught me both through actual instruction and by example.

They were people who were never too busy to answer a “stupid” question nor was I ever made to feel like my questions were anything other than a quest for information and learning.

I hope that I am doing the same for at least one other person that I work or have worked with. I guess now would be as good a time as any to tell all those people – “Thank you!” (Better late than never??)

As a direct result of the mentoring and education I received, I have experienced a great amount of personal and professional growth.

I can handle the challenges of my job as Interim Manager of Customer Service (with a lot of help from the staff). I can deal with customers that would have sent me screaming into the night 15 years ago. I have discovered that I really like to teach Customer Service classes. I have discovered that I love to serve others in our organization through holding an office in TWUA, whether it is local, regional or on a state level.

And I have surprised myself by being able to deal with the challenges and surprises of being on the Management Committee.

All this is not to say that I don’t have doubts, times of frustration, make tons of mistakes, and have a lot more to learn – it is simply to state that I look back over the past 20 years and I have grown so much that I hardly recognize the person who first took on the position of secretary to the Executive Director at Texarkana Water Utilities. But I am she! And I’m glad. S

I think the regional schools should include more information during class that would help in passing tests. Even with years of field training it is often difficult to pass the tests.

6 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

Let Us Not Forget R. Hamilton

All the beautiful Christmas lights reflecting off the snow, Takes us back to a stable scene long, long, ago.

This glorious birth was marked with but a single star, And the gift this child would bring is for everyone, regardless who you are.

The beautiful sounds of children’s choirs now echo through the night But acknowledgements given the Christ child cause some to be uptight.

Love and Happiness, Peace and Joy Are but a few things enhanced by the life of this extraordinary boy.

Holly wreaths and mistle toe help mark this festive day While merchants push the fat guy who flies a magic sleigh.

Gifts and giving provides much joy As love and sharing we strive to employ.

The Christmas trees are so lovely with all the gifts below As excitement and anticipation is certainly beginning to grow.

No value can be placed on the pleasures this day will bring But let us not forget the gift of eternal life and on to that we cling.

Let us remember our loved ones as memories are revived, For this blessing of Christmas has once again arrived.

Help us to be grateful for the blessings that we know And may love from our Father now graciously be bestowed.

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

Š 2011 Russell Hamilton

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED Supporter of the:

Hope that everyone had a joyous Thanksgiving. My Christmas holiday hope is that everyone will take time to reflect on the reason for this season, the blessings received this year, and however you choose to celebrate or recognize Jesus's birth, you will do so.

I am thankful that we live in a country that allows us the privilege of choice and the opportunities are there for us to acknowledge and celebrate the holidays that are important to us.

I struggled to find something fitting to present for my December article. I found the following stories and thought I would share. On behalf of TWUA staff and management, we sincerely hope that you, your family and friends have a joyous Christmas holiday.

Dear God, I am a 94 -year-old widow living on social security.

Yesterday someone stole my purse. It had $150.00 in it, which was all the money I had in the world and no more social security checks are due until after Christmas.

Next week is Christmas and I have invited two of my friends over for Christmas lunch. Without that money, I have nothing to buy food with. I have no family to turn to and you are my only hope. God can you please help me?

George worked at the local post office and this letter ended up in the bin addressed to “Santa”. George was really touched and, being kind hearted, he put a copy of the letter up on the staff bulletin board at the main office where he worked.

The letter touched the other postmen and they all dug into their pockets in an effort to help this elderly lady.

Between them they raised $140.00. Using an officially marked Post Office envelope, they sent the cash on to the lady and for the rest of the day all the workers felt a warm glow thinking of the nice thing they had done.

Christmas came and went. A few days later, another letter simply addressed to God landed in the same postal sorting office. Many of the postmen gathered around while George opened the letter and read.

8 TEXAS WATER UTILITIES JOURNAL www.twua.org

Dear God, How can I ever thank you enough for what you did for me?

Because of your generosity, I was able to provide a lovely luncheon for my friends and make a donation to my church on Christmas Eve. We had a very nice day and I told my friends of your wonderful gift - in fact, we haven’t gotten over it and even Father John, our parish priest, is beside himself with joy. By the way, there was $10.00 missing. I think it must have been those thieving fellows at the Post Office.

A Different Christmas Story A father came home from work late in the week before Christmas, tired and irritated, to find his 5-year old son waiting for him at the front door.

"Daddy, may I ask you a question?" said Jack.

"Yea sure, what it is?" replied the father rather harshly.

"Daddy, how much do you earn in an hour?"

"That’s none of your business. Why do you ask such a thing?" the father responded angrily.

"I just need to know. Please tell me, how much do you make an hour?" pleaded Jack.

"If you must know, Jack, I make $25 an hour," answered his father.

"Oh," Jack replied with his head down. "Daddy, may I please borrow $10?" asked Jack nervously.

The father became furious, "If the only reason you asked that is so you can borrow some money to buy a silly toy for Christmas or some other nonsense, then you march yourself straight to your room and go to bed. Think about why you are being so selfish. I work hard every day for my money and do not have time for such childish waste."

Jack quietly went to his room and shut the door.

The father sat down and started to get even angrier about Jack’s questions. How dare he ask such questions only to get some money?

After about an hour or so, the father had calmed down and started to think. Maybe there was something he really needed to buy with that $10.00 and he really didn’t ask for money very often. The father went to the door of his son’s room and opened it.

"Are you asleep, son?’" he asked quietly.

"No daddy, I’m awake," replied Jack. "I’ve been thinking, December 2011

maybe I was too hard on you earlier." "It’s been a long day with work related issues and I took out my aggravation on you.

Here’s the $10.00 you asked for."

Jack sat straight up, smiling. "Oh, thank you daddy," he cried.

Then, reaching under his pillow he pulled out some crumpled up bills.

The father saw that the boy already had money and started to get angry again.

The little boy slowly counted out his money and then looked up at his father with his large brown eyes.

"Why do you want more money if you already have some?" the father grumbled.

"Because I didn’t have enough but now I do," the little boy replied. "Daddy, I have $25 now. Can I buy an hour of your time?

Please come home early on Christmas Eve so I can have dinner with you and we can talk." The father was crushed.

Just a short reminder to all who work so hard in life. We should not let time slip through our fingers without having spent time with those who really matter to us, those close to our hearts.

Remember to share your time with someone you love.

Christmas is for Love Christmas is for love. It is for joy, for giving and sharing, for laughter, for reuniting with family and friends, for tinsel and brightly covered packages. But, mostly Christmas is for love.

I had not believed this until a small elfin like pupil with wide innocent eyes and soft rosy cheeks gave me a wondrous gift one Christmas.

Matthew was a 10 year old orphan who lived with his aunt, a bitter, middle aged woman greatly annoyed with the burden of caring for her dead sister’s son. She never failed to remind young Matthew, if it hadn’t been for her generosity, he would be a vagrant, homeless stray. Still, with all the scolding and chilliness at home, he was a sweet and gentle child.

I had not noticed Matthew particularly until he began staying after class each day (at the risk of arousing his aunt’s anger so I learned later) to help me straighten up the room. We did this quietly and comfortably, not speaking much, but enjoying the solitude of that hour of the day. When we did talk, Matthew spoke mostly of his mother. Though he was quite young when she died, he remembered and spoke of a kind, gentle, loving woman who always spent time with him.

crept slowly into the room late that afternoon with his hands concealing something behind his back. "I have your present," he said timidly when I looked up. ‘"I hope you like it." He held out his hands and there lying in his small palms was a tiny wooden box.

"It’s beautiful, Matthew. Is there something in it?" I asked opening the top to look inside. "Oh you can’t see what’s in it," he replied, "and you can’t touch it or taste it or feel it, but mother always said it makes you feel good all the time warm on cold nights and safe when you’re all alone."

I gazed into the empty box. "What is it, Matthew?" I asked gently, that will make me feel so good?"

"Its love," he whispered softly, "and mother always said it’s best when you give it away." He turned and quietly left the room.

So now I keep a small box crudely made of scraps of wood on the piano in my living room and only smile when inquiring friends raise quizzical eyebrows when I explain to them there is love in it.

Yes, Christmas is for gaiety, laughter, song, and for good and wondrous gifts. But mostly, Christmas is for love.S

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As Christmas drew near, however, Matthew failed to stay after school each day. I looked forward to his coming and when the days passed and he continued to scamper hurriedly from the room after class, I stopped him one afternoon and asked him why he no longer helped me in the room. I told him how I had missed him and his large brown eyes lit up eagerly as he replied, "Did you really miss me?"

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I explained how he had been my best helper. "I was making you a surprise," he whispered confidentially. "It’s for Christmas." With that, he became embarrassed and dashed from the room. He didn’t stay after school any more after that.

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Finally came the last school day before Christmas. Matthew December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

CUSTOMER SERVICE NEWS:

Bad Customer Service Does Not Happen Overnight By, Leonard Bucholz

Bad customer service is a combination of several controllable and predictable circumstances involving policies, procedures, training, management, and personnel.

Bad customer service is not from bad customers, poorly made product high prices, poor location, voodoo, or moon phases. (I have personally blamed angry customers on the phases of the moon, have you?)

Let’s take a moment and examine the items that influence customer service.

Policies have a major influence on how you are allowed to treat your organization's customers. I have worked in and consulted with organizations that have written policies regarding everything from starting time to break time to quitting time and everything in between, including greeting techniques, phone manners, dress code, computer use, and what time to turn the outdoor lights on. When complying with every policy, you must consider the customer factor. You might start by asking this question.

Does the policy in place allow the employee to perform a duty, act on behalf of, and act in the name of the Company for the benefit of the customer? (We are not addressing safety policies or other policies that deal with company ordering policies or employee benefits, etc this is strictly in regards to customer service) If the policy does not benefit the customer, why do you have it in place? And if you are trying to meet company policy and it obviously is affecting your ability to provide the best service experience to your customers, write a letter! Document in detail what is wrong, why you would like it changed, and offer a solution! If you are really concerned with how you perform your duties and treat your customers you owe it to them to correct deficiencies in your organization if you can.

At the very least, bring it to the attention of someone that can make a change. If you are the person in charge of policy change and there is something brought to your attention, fix it!

If you need legal to look at it, let ‘em look. If you need the CEO to sign off, get ‘em to sign off. Whatever it takes to put a policy in place that works best for your customers is what you need to focus on.

10 TEXAS WATER UTILITIES JOURNAL www.twua.org

Procedures have normally been written to help guide a person through the act of helping a customer, perform a task in relation to helping a customer, or describe a course of action to take in response to a customer request, action or behavior.

If you are employed at an organization that passes all the knowledge down from one “old guy” to the “new guy”, without it being in writing, please ask someone in the company to check the calendar and make sure that it reads “Information Age” not “The Dark Ages.”

Maybe you feel you really don’t need a written procedure.

Let me ask you this. If you go into a court of law and the judge asks you for your written procedure or policy, could you hand it over to them? In a document? Or would you tap the shoulder of the “old guy” and tell him to stand up and recite the procedure to the judge?

If this is your company, stop reading and start writing your job description, duties, operational techniques, tips and anything else that pertains to what you do on a daily basis.

And then present it to your direct manager for review.

He/she will thank you. If they don’t, write a resume and start looking for a company that has moved into the 21st century.

Written documents remove confusion and uncertainty from procedures and policies. (Well written documents I might add) they provide a base from which to design training and select personnel.

Without proper training, how can you expect good results? And without ongoing training, how can you predict those results?

One of the requirements for all manufacturers is the installment, maintenance, and support of fully trained personnel especially if you are involved in the servicing of a product. Asking someone who is not properly trained to perform a task is like asking a two-year-old to bake a cake.

Oh sure, give them all the ingredients and you might end up with a pan full of flour and eggs, but it is not really a cake, is it? And although giving a two year old free reign of your kitchen might be fun to watch, you are not going December 2011

to want to clean up the mess that is left behind, are you?

When you put someone who is not trained in charge of your most valuable asset, you are going to end up without a cake to eat, a mess to clean up, and a someone who now feels like a two year old baking a cake. No clue.

This is where management must be active in a role that encourages, supports, guides, and observes. Without strong management, your organization can function but it cannot proceed. The reason you have management is not to make sure that everyone shows up on time, clocks in when they are supposed to, and wear the proper attire.

“Supervisors who think their job is to baby-sit will be eliminated sooner or later.” This is a quote from a wonderful book by Richard Moran called “Fear No Yellow Stickies” and one of my favorites.

If you are in management and are “baby-sitting,” you should look down at your shirt right now, as there is a bull’s- eye on it. Think I’m kidding. Look out your office door; you can see everyone in your department right now who knows you are just “phoning it in.” And don’t think that upper management does not know. They have already received a complaint, a recommendation and a solicitation for your job.

position. Once there, through ongoing training and support, they become even more competent. However, if they do not demonstrate even the barest minimum of competency, you will have to invest more time and energy into them and then you have to ask yourself, will this be worth it in the long run?

Let’s face it, some people are not cut out to be in customer service. I know that sounds shocking, but it is the truth!

Nearly everyone can relate to a time when they were in a position they did not like and did not perform well in that position. You knew you were not doing well and everyone around you knew it as well. So, why would you allow someone like that to stay in a position that they were not suited for?

You cannot train away a bad attitude.

Bad customer service does not happen overnight. It can be identified and corrected by examining the policies, procedures, training, management and personnel you have in your company. S

You must be active in your position and your vision and not in your past. Yesterday is done and gone, today is here and now.

Hire friendly, hire trainability and hire competence. The number one requirement for excellent customer service personnel has got to be a friendly, open personality. It is the basis for every action that employee will ever take. If they are friendly, they are going to treat your customers in a friendly manner. Hey, you can’t make a silk purse from a sows ear and you can’t make a friendly rep from a sour attitude.

In addition to being friendly, they must be trainable. You can look at their past and see what they have accomplished in their educational career and use that as a guide.

However, I must say that many people, including myself, have not the greatest pedigree when it comes to education. We make up for it by constantly reading, attending seminars, training, and practicing self development to stay ahead of the curve. There is a lot to be said for the person who takes the time to become self educated and well read vs. someone who has a background but does not update it.

Competence is a demonstrated skill set. You can gauge that by role playing or scenario questions on a pre-hire exam. I prefer role play with a set script to see how a person reacts to different situations presented to them.

If they can demonstrate a real sincere friendly attitude during role play, chances are they will carry that into the December 2011

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TEXAS WATER UTILITIES JOURNAL www.twua.org

94

th

MARCH 4-7,2012 TEXAS WATER UTILITIES ASSOCIATION Annual School

CORPUS CHRISTI

We are proud to announce our upcoming 94th Annual School in Corpus Christi, Texas at the American Bank Center. Please mark your calendars and take advantage of our training program and more. Please remember in some cases classroom sizes may be limited.

Registration Information:

Hotel: Group Code TWUA/ Omni Hotel Bayfront will serve as our host hotel again this year. Room rate $139+taxes) For direct information or reservation please call (800)843-6664 or you can visit www.omnihotel.com for on-line reservations. This information is also located on our website at www.twua.org. Please note group discount reservation cut-off date is January 31,2012.

Academic Offerings:

All classes are 20 hour training courses. In order to receive the full 20 hours of credit, students are required to attend the General Session on Sunday, March 4th, and must visit the Exhibition Area at the American Bank Center. Technical Sessions will begin at 8:00 a.m. on Monday and will end at 12:00 p.m. on Wednesday.

2011 Award Nominations:

TCEQ Examinations:

Every subsidiary unit and every member of T.W.U.A. is invited to participate in the nomination process. Nominations should be made electronically or by using the forms in the November issue. All nominations must be in Central Office by December 31.

All TCEQ Water and Wastewater exams will be given at 1:30 p.m. on Wednesday, March 7th.

Class “A” exams and TWUA L.A.S. Voluntary Laboratory Analysts will be given *Tuesday, March 6th, at 8:00 a.m.

Applications for the “A” exam must be approved prior to the Annual School. Approval for an “A” exam takes approximately 30-60 days. Call TCEQ Occupational Licensing Section for more information.

(512)239-6133 (W) (512) 239-0176 (WW).

By Mail or On-Line:

Please submit all registration forms with a check or money order payable to: TWUA Central Office, 1106 Clayton Lane Suite #112 West, Austin, Texas 78723. On-Line Registration is also available at www.twua.org. All major credit cards are accepted.

Payment must be made on-site or prior to testing. Please Fees: MEMBER Pre-Registration Fee: ........................................$195 NON-MEMBER Pre-Registration Fee:................................$245 do not include testing fee with your TWUA registration.

Please make check payable to: TCEQ and please allow (45) days for test results to be available on (TCEQ) *On-Site Registration Fee (Member):.................................$245 website. *On-Site Registration Fee (non-member):..........................$295 Exam Fees: Water Licensing Exams............................$111 Wastewater Licensing Exams...................$111 Collection I/II/III.........................................$111 TWUA LAS......................................$105/$150 Pre-registration and payment is also required for the TWUA Voluntary Laboratory Analysts’ Certification Program. Contact David Moore at Central Office (888) 387-8982 for more information.

No Refunds:

Attendee substitutions are acceptable if received in Central Office prior to February 17, 2012. In other cases the funds can be used toward a future TWUA course.

Discount:

In an effort to encourage pre-registration and save our members money, all Annual School registrations received and paid prior to December 31, 2011 may deduct $15 dollars from the listed price.

Payment must accompany registration to qualify for discount. We will continue to accept registrations through January 9, 2012 honoring the pre-registration price. Following January 9th the on-site price will apply and payment must be sent to TWUA Central before February 17, 2012. For more information contact Central Office toll free at (888)367-8982 or visit at: www.twua.org.

12 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

TEXAS WATER UTILITIES ASSOCIATION 94th ANNUAL SCHOOL March 4th March 7, 2012 American Bank Convention Center Corpus Christi, Texas

WASTEWATER COURSES: Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge Wastewater Laboratory Advanced Pretreatment

WATER COURSES: Basic Water Ground Water Production Water Distribution Surface Water II Water Laboratory

WATER / WASTEWATER COURSES: Special Topics for Lab Analysts Water Utilities Management Calculations Water Utilities Safety Special Topics for Managers and Trends & Technologies for Water & Wastewater Professionals **** CCC/CSI CS- Utility Relations – No Operator Credit

Special Notes: **** These courses are pending TCEQ Approval; they will be 20 hour classes

TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY

Pre-Registration Until 12-31-2011

On-Site & After 1-9-2012

Water and/or Wastewater Courses ................................................................................................................... $195.00 ............................................

CSS - Utility Relations Course ........................................................................................................................... $205.00 ............................................

PES - Advanced Pretreatment Course .............................................................................................................. $205.00 ............................................

LAS – Special Topics for Lab Analysts........................................................................... .................................. $205.00….......................................

$ 245.00 $ 255.00 $ 255.00 $ 255.00

NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION

20 hour Water and/or Wastewater Courses ...................................................................................................... $245.00 ............................................ $ 295.00

************************************************************************************************************************************************************************* TAKE ADVANTAGE OF THE DISCOUNTS BEING OFFERED Tickets For The Following Must Be Purchased Individually: PRE-REGISTRATION FORM Provide complete information for each registrant - Photocopy this form if necessary - Substitutions ONLY - Refunds Cannot Be Made

Name:_______________________________________________ SS# or License #: ________________________________________________________________ Badge Name (Nickname):__________________________________ Course Selection: _____________________________________________________________ Address: __________________________________________________ Email: ___________________________________________________________________ City: _________________________________________ State: ______ Zip: _______________ Phone: _________________________________________________ Representing: _______________________________________ T.W.U.A. Member Method of Payment:

Check/Money Order (Ck #__________________)

YES

NO

Credit Card

Bill my (Visa) (Master Card):________________________________________ 3-digit Security Code: _______ Exp Date: _________ Zip Code: ________________ Authorizing Signature for Credit Card: ___________________________________________________________________________________________________

School Registration Fee (See Above) ........................................................................................................................................................ $___________ AA Club Luncheon Ticket - $25 (Monday) ................................................................................................................................................. $___________ A Club Luncheon Ticket - $25 (Monday) .................................................................................................................................................... $___________ Event Parking Pass - $15 (Mon. – Wed.) ................................................................................................................................................... $___________ Total Enclosed

................................................................................................................................................................................ $___________ Registration Fee Includes: Evening reception, continental breakfast, shuttle service and exhibits; space is limited so register early.

Make Checks payable to TWUA - Mail registration form with payment to: *Please indicate if you would like to receive a receipt by: Texas Water Utilities Association Annual School 1106 Clayton Lane Suite # 112 West Attn:_____________________________ Austin, Texas 78723-1093 Register on-line at: www.twua.org E-mail:____________________________ *Exhibits and Sponsorship Opportunities Are Available * Or Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124 Fax: ( )__________________________

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM

TWUA TRAIN To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

Date

Location

Course

Address

Hours

Credit

Dec 6-8 Dec 6-8 Jan 10-12 Mar 13-15

Ranger Sonora Carrollton Waco

Basic Water Basic Water Basic Water Basic Water

500 E Loop 254 306 E Mulberry 4750 Josey Lane 200 Colcord

20 20 20 20

W W W W

Jan 17-19 Mar 13-15

Waco Longview

GW Prod GW Prod

200 Colcord 100 Grand Blvd

20 20

W W

Jan 10-12

Longview

SWP I

100 Grand Blvd

24

W

Mar 27-29 Apr 17-19

Mineola Longview

W Lab W Lab

300 Greenville HWY 100 Grand Blvd

20 20

W W

Distribution Distribution Distribution Distribution Distribution Distribution

355 FM 306 200 Colcord 100 Grand Blvd 355 FM 306 4750 Josey Lane 200 Colcord

20 20 20 20 20 20

W W W W W W

Dec 13-15 New Braunfels Dec 13-15 Waco Feb 14-16 Longview May 15-17 New Braunfels Jul 10-12 Carrollton Aug 14-16 Waco Jan 9-11 Jan 24-26 Apr 17-19 Jul 16-18

Corpus Longview Waco Corpus

Basic Wastewater Basic Wastewater Basic Wastewater Basic Wastewater

2726 Holly 100 Grand Blvd 200 Colcord 2726 Holly

20 20 20 20

WW WW WW WW

Feb 13-15 May 7-9

Corpus Longview

WW Treatment WW Treatment

2726 Holly 100 Grand

20 20

WW WW

WW Collection WW Collection WW Collection WW Collection

4750 Josey Lane 2726 Holly 355 FM 306 200 Colcord

20 20 20 20

WW WW WW WW

Mar 13-15 Carrollton May 21-23 Corpus June 12-14 New Braunfels Sep 11-13 Waco Apr 10-12

Mission

WW Lab

906 S Conway

20

WW

Sep 10-12

Corpus

Act Sludge

2726 Holly

20

WW

Mar 19-21 Jun 11-13

Texarkana Corpus

Management Management

4000 S Stateline 2726 Holly

20 20

W/WW W/WW

Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping

305 Davis 355 FM 306 4750 Josey Lane 100 Grand Blvd 2726 Holly

24 24 24 24 24

W/WW W/WW W/WW W/WW W/WW

300 Greenville HWY 355 FM 306 100 Grand Blvd 2726 Holly

20 20 20 20

Jan 17-19 Lufkin April 17-19 New Braunfels Jun 11-13 Carrollton Jun 19-21 Longview Aug 6-8 Corpus

Feb 20-22 Mineola Safety Mar 20-22 New Braunfels Safety 14 TEXAS WATER UTILITIES JOURNAL www.twua.org Mar 27-29 Longview Safety Apr 9-11 Corpus Safety

W/WW W/WW December 2011 W/WW W/WW

June 12-14 New Braunfels Sep 11-13 Waco

WW Collection WW Collection

355 FM 306 200 Colcord

20 20

WW WW

NING SCHEDULE Apr 10-12

Mission

WW Lab

906 S Conway

20

WW

Sep 10-12

Corpus

Act Sludge

2726 Holly

20

WW

Mar 19-21 Jun 11-13

Texarkana Corpus

Management Management

4000 S Stateline 2726 Holly

20 20

W/WW W/WW

355 FM 306

24

W/WW

20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER Jan 17-19 Lufkin Pump and Pumping 305 Davis 24 W/WW (ON-SITE ) $230 MEMBER $280 NON-MEMBER

April 17-19 New Braunfels Pump and Pumping

11-13 Carrollton Pump and Pumping 4750$Josey Lane 24 W/WW 24Jun HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER 290 NON-MEMBER (ON-SITE) NON-MEMBER You can100 registrar for Jun 19-21$290 MEMBER Longview$340Pump and Pumping Grandon-line Blvd at http://www.twua.org/training.php 24 W/WW yourAug next training class.

6-8 Corpus Pump and Pumping 2726 Holly 24 W/WW Date

Location

Feb 20-22 Mineola Mar 20-22 New Braunfels Mar 27-29 Longview Apr 9-11 Corpus Sep 11-13 Carrollton Oct 9-11 Waco

Course

Safety Safety Safety Safety Safety Safety

Feb 21-23 New Braunfels Valve and Hydrant Feb 28- 1 Lufkin Valve and Hydrant

Address

300 Greenville HWY 355 FM 306 100 Grand Blvd 2726 Holly 4750 Josey Lane 200 Colcord

Hours

Credit

20 20 20 20 20 20

W/WW W/WW W/WW W/WW W/WW W/WW

355 FM 306 305 Davis

20 20

W/WW W/WW

Dec 6-8

Kilgore

Chlorinator Maint

3901 FM 349

20

W/WW

Dec 13-15 Apr 10-12

San Marcos Longview

CSI/CCC CSI/CCC

Activities Center 100 Grand Blvd

20 20

W/WW/CSI/BPAT W/WW/CSI/BPAT

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

CENTRAL OFFICE NEWS: District Meetings & Hours Reported By, Patti Jurgensen, TWUA Training Assistant

There have been a few issues that have come up regarding district meetings, hours reported, and everything involved with this process. I would like to take a moment and, hopefully, give you a better understanding of how it all works.

Rosters: Each month, I create a report from our database that shows all active members for each district. I then make rosters from these reports and email them to each district secretary. Since this list is taken directly from our database, any “corrections� that need to be made, need to be made to the database. Henrietta Adee is our Membership Coordinator and she manages our database (handles renewals, new members, updates information, etc.). There are many reasons why someone may not be included on a roster and this should be handled by your district secretary contacting Henrietta (one email with a comprehensive list of any and all concerns relating to the membership roster). Below are some reasons why you may not be listed on the roster: -Your membership has expired -You are not a member of TWUA -You are a member of another district -We received a payment recently for your membership but it had not been updated in the database at the time the report was created -There is a mistake in our database that needs to be corrected

items. The roster tells us who attended and the program report form tells us how many hours of credit to report.

Please keep in mind that every district meeting does not automatically earn 2 hours of credit! This has been an issue that we have tried to be very clear about for the past year and we understand it has created a lot of frustration with members who have always received 2 hours in the past and are now sometimes getting less time. TCEQ rules have changed in regards to how hours for district meetings are to be reported. The time reported to TCEQ is the total amount of time that is spent on the education program section of the meeting (speakers, Q&A with speakers, videos, etc.) and peer to peer (work related topics being discussed between the members).

TCEQ rules state that the education program for every meeting needs to be at least 60 minutes in order to receive any credit and up to 30 minutes credit will be given for peer to peer discussion (this was created to help reach the 2 hours of credit but is optional). The total time is rounded down to the nearest half hour and it is up to your district how long you spend in both areas. The following are a few examples of the time reported to TWUA and what is submitted to TCEQ: 45 min education = 0 credit hours 60 min education + 30 min peer to peer = 1.5 credit hours 75 min education + 30 min peer to peer = 1.5 credit hours 90 min education + 30 min peer to peer = 2 credit hours 120 min education = 2 credit hours

All of these issues can be easily taken care of and should again be addressed with Membership by your district secretary. Please do not panic if your name is not on a roster!

However, you should ask that your district secretary check with Membership about your status and make sure any corrections are taken care of right away. Any names not on a roster should be added to the bottom of the list and reported with the rest of the attendees (secretaries have been given instructions on how to properly do this). Membership status of those who have been added to the roster will be checked before hours are submitted to TCEQ.

ID Numbers: Hours are reported using an ID number (TCEQ License Number or Social Security Number); there is no other way at this time to report meeting or class hours to TCEQ. TWUA has teamed up with TCEQ and has made the switch to using license numbers, as we understand the concerns with using SSNs. If you do not have a license, we will still need to use your SSN until you obtain one.

If you did not receive credit for attending a meeting, please have your district secretary contact me directly and let me know who you are and what meeting you did not receive credit for. I will check my records and see why credit was not given. If it is an issue with your membership, I will direct them to speak with our Membership Coordinator and once everything on that end has been taken care of, I can begin the process of submitting the appropriate hours to TCEQ.

If you have not done so already, please visit our new website (www.twua.org) and update your information with us by logging into your account. It is important that we have your correct information! It ensures that your hours are reported promptly, your monthly Journal is delivered to the correct address, we can email you important information (email addresses will not be given out to anyone outside of TWUA), and we can call you if we have a question about your account.

Credit Hours: Information has been provided in monthly emails to each district secretary with what needs to be reported to TWUA, and the proper way to do so, for each and every district meeting in order to receive credit with TCEQ. Hours will only be reported when the roster and program report form for the meeting have been submitted - they cannot be reported to TCEQ without both of these

Our new website is updated daily with the latest information. The homepage has current news articles and updates on rules and regulations that affect you. Under the Training section you will find upcoming classes (Annual School is just around the corner!) and study guides available for download. You can also take a quick survey to tell us how we are doing and what we can do better. S

16 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

DOUBLE "A" CLUB CALL FOR INDUCTEES

The Double "A" Club will conduct its annual induction of new members at their luncheon on Monday at 12:00 p.m., March 5, 2012, at the Omni Bayfront Hotel in Corpus Christi, Texas. Membership in this prestigious organization is limited to those who (1) are members of the Association (2) hold an "A" License in both water and wastewater and (3) apply for membership. To apply for induction, simply complete the form below, and mail it to the T.W.U.A. Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124.

Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (

) ______ -___________

Address: ___________________________________ City: ________________State______ Zip: ___________ "A" License Issue Dates: Water: ____________________ Wastewater: _____________________

"A" CLUB CALL FOR INDUCTEES

The "A" Club will conduct their luncheon on Monday, March 5, 2012, at the Omni Bayfront Hotel in Corpus Christi, Texas. at 12:00 p.m. Membership in this prestigious organization is limited to those who (1) are members of the Association, (2) hold an "A" License in either water or wastewater and (3) apply for membership. To apply for induction, simply complete the form below, and mail it to the T.W.U.A. Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124.

Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (

) ______ -___________

Address: ___________________________________ City: ________________State______ Zip: ___________ "A" License Issue Dates: Water: ____________________ Wastewater: _____________________

TWENTY-FIVE YEAR CLUB/CALL FOR INDUCTEES

The Association will honor new members of its Twenty-Five Year Club, and present this year's recipients at the T.W.U.A. General Session on Sunday, March 4, 2012 in the Ballroom of the Omni Bayfront Hotel Corpus Christi, Texas. Membership is limited to those who (1) are current members of the Association, (2) have been a member for twenty-five or more years and (3) who apply for membership. Years do not have to be consecutive. To apply for induction, simply complete the form below, and mail it to the T.W.U.A. Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124.

Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (

) ______ -___________

Address: ___________________________________ City: ________________State______ Zip: ___________ Region, District, Chapter, Section or other Affiliations: _____________________________________________ December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TEXAS WATER UTILITIES ASSOCIATION Laboratory Analysts Section LAS AWARD NOMINATION FORM Individual is being nominated for:

_____Outstanding Service

_______Outstanding Lab Analyst

_____ Leadership

_______Laboratory Alliance

_____Other (specify) Title:

Name of Nominee: Nominee’s Daytime Phone:

e-mail:

Member of Chapter/District:

Member since:

Present employer:

Years there:

Certifications & License held:

Professional Memberships/Awards:

Descriptions of Job/Duties:

Notable Achievements for Nomination:

Please send completed forms to Jill Bolin at: Email: bolinj@ci.nacogdoches.tx.us or Fax 936-569-2729 (call 936-564-5046 to make sure I received it) or Mail to: Jill Bolin, Lab Manager C/O City of Nacogdoches WWTP P.O. Box 635030 Nacogdoches, TX 75963

18 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

East Texas Regional Awards Recipients – 2011

P. O. Box 9000 • Kilgore, Texas 75663-9000 903-984-0551 • Fax: 903-984-5914 www.ana-lab.com • email: corp@ana-lab.com Ana-Lab Corporation is an employee-owned organization which provides industry, government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing.

Zenith Award- Paul Hughes, Eastex Environmental Lab Distinguished Service – Jill Bolin, City of Nacogdoches

Amarillo 806-355-3556

Dallas 972-620-8900

Brownsville 956-831-6437

Austin 512-821-0045

Houston 281-333-9414

T104704201

WE COVER YOUR INFRASTRUCTURE™

Exemplary Service Award Recipients Community Improvement – Kelly Young, City of Jacksonville Public Education – Sue Dunn, City of Greenville Leadership – Ester Rorig, City of Palestine Community Service – Riley Crocker, City of Longview

Outstanding New Professional – Troy Harbison, City of Palestine Water Operator of the Year – Steven Matlock, City of Tyler Outstanding Professional – Ron Mayfield, City of Tyler TWUA 2010 award- Community Service – Jody Gooch, City of Longview Wastewater Operator of the Year – Jesus Antunez, City of Nacogdoches (not pictured)

December 2011

Construction Castings • Custom Logo Covers Drainage Products • Hydrants & Gate Valves Valve Boxes • Meter Boxes • Access Hatches Tree & Trench Grates • Detectable Warning Plates

Sales offices in Houston, San Angelo & San Antonio. Call today for a free catalog

800.626.4653

www.ejiw.com MADE IN THE USA

TEXAS WATER UTILITIES JOURNAL www.twua.org

PES NEWS:

Implementing and Certifying an ISO 14001 EMS-A 3 Year Journey

By Grady Coomes, Manager, Utility Management Systems, Water Utilities Department, City of Dallas

The City of Dallas began implementing an EMS based on the International Organization for Standardization (ISO 14001) requirements in April 2005. The purpose of the EMS was to improve the environmental performance and sustainability of the city, enhance accountability for compliance and stewardship, and to direct an environmental culture change throughout the city as directed by the city’s environmental policy. Eleven city departments were originally chosen for this task including Dallas Water Utilities.

In order to begin implementation, DWU assigned an Environmental Management Representative (EMR) as a liaison between the City Manager’s Office of Environmental Quality and DWU’s divisions. DWU formed a water core team consisting of representatives from 22 divisions and held monthly meetings to meet the rigorous three year EMS schedule. The system was based on a 5-step implementation model: pre-plan, plan, do, check, and act.

Pre-plan—Assigning a core team DWU originally selected 23 personnel from 18 divisions that has now expanded to over 50 personnel across 22 divisions, including a representative from the Office of Environmental Quality, to meet monthly and implement the EMS at their facilities.

Plan—Aspects, legal requirements, objectives, & targets DWU identified over 870 aspects and established 12% of those as having significant impact. Typical significant aspects and impacts determined by DWU included: spills and releases, air emissions, material consumption, energy usage, and generation of waste.

DWU established a review of all its environment legal requirements to evaluate risk and deficiencies in compliance.

This process allowed DWU to reduce risk with operations and come into compliance with specific air quality, waste, and worker safety requirements.

DWU originally set 77 objectives and targets to reduce its impact on the environment. Specific objectives included reducing sanitary sewer overflows (SSO), increasing leak 20 TEXAS WATER UTILITIES JOURNAL www.twua.org

detection programs to prevent water main breaks and uncounted system water loss, and reductions in air emissions, energy and potable water usage, and potential for spills and release impacts. DWU has since completed 35 of its objectives and targets.

Do—Resources, roles, training, procedures, communication, documentation, and response Other elements of ISO 14001 were put into place to reduce impact and improve operations such as: training and awareness, operational and document controls, communications, emergency response procedures to reduce impact to the environment, and a system of EMS procedures and administrative directives to establish roles, responsibility, and accountability.

Check—Monitoring, measuring, and audits The city implemented programs to check the performance of the EMS and make corrective actions where appropriate. This checking process has increased communication between DWU divisions and established centralized reporting components that were non-existent or previously maintained by local divisions.

Internal and 3rd party audits, evaluation of compliance, and issuance of nonconformance has assisted DWU in checking its EMS and overall compliance. DWU has had a total of 19 internal audits and compliance assessments since November 2004 and one 3rd party certification audit. This auditing system has greatly improved the environmental performance of DWU operations.

Act—Review and corrections: Management review set the stage for continual improvements through corrective actions and resource allocations by senior city management to ensure coherence with the environmental policy. DWU has implemented a program for their own managers and executives to review the EMS and set actions for future continual improvements. The corrective action process allows DWU to make significant improvements and since fiscal year 2005 has closed and corrected 163 issues regarding environmental compliance and functionality of the system. Furthermore, continual improvement has been demonstrated through our reductions of notice of violations/enforcements.S December 2011

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

Texas Commission on Environmental Quality (TCEQ) Occupational Licensing Exam Day Procedures Effective January 1, 2012, the TCEQ Central Office located at 12100 Park 35 Circle in Austin, Texas, will no longer accept walk-in applicants on the day of the exam.

In August, 2011, TCEQ Central Office implemented an online exam registration process for all applicants to pre-register for the exam sessions held at the Austin location. This was done to facilitate registration on exam day and to minimize the number of applicants turned away at each session due to over-crowding in the examination rooms.

The Central Office offers exams on the second Monday of each month. There is a morning session at 8:30 am and an afternoon session at 1:30 pm. Along with those sessions, there is an 8:30 am session for those applicants preapproved to sit for the Water and Wastewater ‘A’ exams.

Currently, walk-in applicants are allowed on a first-come,first-served basis, as room allows.

Since the implementation of the online registrations, however, this has become more difficult to maintain as staff must wait to make sure all preregistered applicants are seated before walk-in applicants.

We encourage all applicants wishing to take their exam at the Austin Central Office to register online at http://www.tceq.texas.gov/licensing under the Exam Schedules and Registration page. If you have any questions regarding this process, contact the Occupational Licensing Section at (512) 239-6133.

22 TEXAS WATER UTILITIES JOURNAL www.twua.org

TCEQ Occupational Licensing Section is dedicated to the protection of the environment and human health through the responsible licensing of individuals whose occupations may have an environmental impact. The section's duties include issuing new licenses, renewing licenses, training approval and exam development.

Renew Your License: Information about renewing your TCEQ License.

TCEQ issued licenses expire after a designated amount of time and must be renewed to remain valid. The requirements needed for renewal differ depending on the type of license. The online renewal option is the fastest and recommended means to renew a license.

Use TCEQ ePay: To pre-pay your application fee online you can now pay new application fee online with a credit card or via ACH (electronic funds transfer). Visit https://www6.tceq.state.tx.us/epay for more information about this new feature.

Join TCEQ Occupational Licensing E-mail List: To be added to the e-mail list, send an e-mail to join-tceqlicense@listserv.tceq.texas.gov Once an e-mail has been received, you will get a confirmation e-mail indicating that you have been added to the distribution list.

December 2011

TH

9

TEXAS WATER UTILITIES ASSOCIATION ANNUAL FAR WEST TEXAS REGIONAL SCHOOL

FEBRUARY 7-9, 2012 PECOS COUNTY CIVIC CENTER, 1574 AIRPORT DR., FORT STOCKTON, TX ACADEMIC OFFERINGS

WATER Basic Water Groundwater Production

WASTEWATER Basic Wastewater Wastewater Treatment

WATER/WASTEWATER Water Utilities Management Water Utilities Safety Special Topics (pending TCEQ approval)

REGISTRATION FEES

Pre-Registration Until January 31, 2012

Internet Pre-Registration (credit card only – www.twua.org) Mail Pre-Registration (check or money order) On-Site Registration (no credit cards accepted)

TWUA Member $205 $200 $210

Non-Member $260 $255 $265

On-Site Registration begins at 7:30 a.m. on Tuesday, February 7, 2012.

Course Schedule: Tuesday & Wednesday – 8 am to 5 pm; Thursday – 8 am to 12 noon Registration fees include course materials and refreshments. Lunch will not be provided.

HOTEL INFORMATION

The Hampton Inn, 2271 W. I-20, has been designated as the host hotel. Rate: $99/single; $104/double. Contact them at (432) 336-9600 and use rate code “Water School” when making reservations. MAKE YOUR HOTEL RESERVATIONS EARLY!!

GOLF TOURNAMENT

A Golf Tournament will be held at 12:00 noon on Monday, February 6 at the Desert Pines Golf Course. Cost is $60 per person which includes green fee, cart, and prizes.

REGISTRATION FORM Name _________________________________________ Social Security or TCEQ License # ________________ Address ___________________________________________City __________________ State _____ Zip______ Daytime Phone _______________________Representing ____________________________________________ Email Address _______________________________________ Course Selection _____________________________________ TWUA Member ____Yes ____No

Member of which TWUA District __________________________________

Make checks payable to Permian Basin Regional School. Payment must accompany registration.

No purchase orders accepted. No Refunds. Substitutions allowed.

Mail registration and payment to Permian Basin Regional School, P.O. Box 12604, Odessa, TX, 79768.

If you have any questions, please call Norma Clark at (432) 528-1608.

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

HOLIDAY TIPS:

Keeping Our Members Safe As some might suspect, the holiday season is the most dangerous time of year for alcohol-related accidents and death. There are several reasons for this, including that more people drink during the holidays due to numerous parties and other festivities.

Many holiday drinkers don't drink often, so they have a lower tolerance for alcohol. These people often underestimate their level of impairment and sometimes drive when they shouldn't. When arrested for drunk driving, these people often show a relatively low blood alcohol content yet they are very intoxicated.

Regular drinkers love the holidays because there are more social occasions. They say they feel more "normal" because the occasional drinkers are also more likely to abuse alcohol during this time of year. Unlike occasional drinkers, they have a high tolerance for alcohol and can consume large amounts before showing effects.

The holidays are busy and stressful. People are hurrying more than normal and heavy traffic make driving more dangerous. Add alcohol to this scenario and you have a recipe for disaster.

People can follow these tips to avoid an alcohol-related disaster: Resist the pressure to drink or serve alcohol at every social event. Just because it's there does not require that you drink it. Alcohol is not a necessary ingredient for holiday cheer.

If you want to serve alcohol to your guests, offer nonalcoholic beverages as well. Make your guests feel as comfortable choosing a nonalcoholic beverage as they would choose alcohol. You can do this by putting nonalcoholic drinks in an easily accessible place and by asking guests what they would like to drink, instead of pointing them to the bar or handing them an alcoholic drink when they arrive.

If you or your friends are going to a party and plan to drink alcohol, decide in advance who will be the designated driver. Drinking and driving is not an option.

If you are going to drink, be a responsible drinker by deciding ahead of time how many drinks you will have and stick to it. View the blood alcohol content chart below to better understand the relationship between blood alcohol content and the level of impairment.

BLOOD LEVEL ALCOHOL CHART BAC

Effects*

.02

About one drink. Light or moderate drinkers feel some effect, usually warmth and relaxation. Drivers under 21 will have their license suspended.

.04

About one and a half drinks in an hour. Most people feel relaxed, talkative, happy; the skin may flush. Fine motor coordination will be affected.

.05

About two drinks in an hour. First recognizable changes occur, with lightheadedness, giddiness, lowered inhibitions, and less control of thoughts. Restraint and judgement are lessened and coordination may be slightly altered. Driving is significantly more dangerous and should be avoided.

.08

Three to five drinks in an hour. Muscle coordination is impaired and reaction time is slower. There is sensory numbness in the face and lips. Hands, arms and legs may tingle, then feel numb. Loss of self-control. Crash risk greatly increased. Legally intoxicated in most states for drivers over age 21.

.10

About five drinks in an hour. A clear deterioration of reaction time and muscle control is present. Slurred speech and a general clumsiness are present.

.15

Five to seven drinks in an hour. Balance and movement are dangerously impaired and all faculties are affected. Equivalent of one-half a pint of whiskey in bloodstream.

.20

Seven to ten drinks in an hour. Motor and emotional controls are measurably affected. Slurred speech, staggering, loss of balance and double vision are present.

.30

Ten to fourteen drinks in an hour. Lack of understanding of what is seen or heard. Confusion, stupor, loss of consciousness.

.40

Ten to fifteen drinks in an hour. Unconsciousness threshold of coma. Lethal dose for 50 percent of the population.

.50

Fourteen to twenty drinks in an hour. Deep coma. Lethal dose for 75 percent of the population.

For the chart above, a drink is considered to be one and one quarter ounce of liquor (a shot), four ounces of wine, or one 12-oz. beer. People who have built a high tolerance will not necessarily experience the symptoms noted but will still reach a blood alcohol content that may be dangerous. *Please note that gender, body size and type, fatigue, recent illness, food content in stomach, altitude, age and use of medications will alter the effects of alcohol in all of these quantities. Enjoy the Holiday Season and be safe!

24 TEXAS WATER UTILITIES JOURNAL www.twua.org

December 2011

December 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PROFESSIONAL BUSINESS CARDS:

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Houston/Stafford/Gulf Coast 281-980-7448 Austin/San Antonio/South TX 512-288-8552 Dallas/Ft. Worth/Oklahoma 972-769-1993

Equipment Sales & Service www.newmanregencygroup.com

Recondition Specialist of all Brands, Makes, and Models of:

Blowers and Air Ends ELGI, Gardner Denver, Roots, Lamson, Hoffman, ANY BRAND

Request a complimentary site risk assessment of your preexisting chemical feed system:

www.moodybros.com/twua 713 462 8544

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“Not all water is treated equal”

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TEXAS WATER UTILITIES JOURNAL www.twua.org

FOWLER, WILLIAM FURLOW, ROBERT GARCIA, GREGG J GEORGE, JERIMIAH GONZALEZ, PEDRO GRIMES, JAMES M HAGERTY, DANIEL HARVEY, DALLAS HASS, RICHARD HOMAN, JOSHUA HUNT, JESSE L IKOVIC, JOZE KNUPP, MAGGI M KRAUT, DONALD A LAMPKIN, EUGENE LANTROOP, JACE W LEWIS, RONALD T LIONBERGER, LOTIS LOPEZ, LUIS C MACKLIN, TOMMY S MAHULA, DAVID MARTINEZ, ROBERT MCILVANIE, ORVILLE MCKASKLE, CLYDE MINDIETA, RUDOLPH MOLDEN, FELTON J MOLOCK, STEPHEN NEBGEN, WESLEY R ODOM, JOHNNY R PENNINGTON, JACOD PINKERTON, JOHN P PITRE, DUSTIN J RABY, MICHAEL R RAINEY, CHARLES A RAMIREZ, AMY R RAMSEY GRAHAM, HUBERT REED, JASON S REID, JENNIFER D RENOVA, ALEJANDRO ROADCAP, KYLE J SCOTT, JACOB SELLARS, WILLIAM SHORT, RUTHERFORD D SILLS, DESTRY A SMITH, DEMETRIUS SMITH, STEVEN L SPERRY, CHARLES TALBERT, HENRY THOMAS, CLYDE J VASQUEZ, ESEQUIEL WALKER, JOSH B WATSON, JOE D WEDEKING, BEN H WELLS, DILLON W WELLS, JERALD L WHITEHEAD, BARRY WINKLE, BRANGUS WOLFE, ASHLEY

WATER DISTRIBUTION

PADALINO, JOSEPH RAMSHUR, CHARLES YOUNG, RAYMOND L

LICENSES ISSUED: SEPTEMBER 2011

WATER OPERATOR CLASS A CLEVELAND, WILBER DANIEL, JOE A FIGUEROA, ANDREW KYLE, KATHY JOANN SAVANICH, JAY A TICHI, JOHN M WEBB, WALKER W

CLASS B CAVAZOS, JOSE JACKSON, SHAY STORY, KEVIN WILLIFORD, TIM

CLASS C ALDAPE, ALEX ALVIS, MICHAEL W BELCHER, SANFORD BENNETT, RICKY T BOLTON, LEE E BRISCOE, STACEY CUMMINGS, DAVID DAVIS, CHRISTOHER DOYLE, DAVID B FISK, WESLEY G FLORES, DOMINGO FONVILLE, JASON GALVAN, JUAN A GIRDWOOD, GREG GOMEZ, NATHAN GUAJARDO, BENITO GUEVARA, JOSE A GUIDA, JAMIE M HARKRIDER, HERBERT HART, BEN F HICKS, JOHN D HINOJOSA, JANIE JENKINS, KEVIN KENNADY, CHARLES MORALEZ, DAVID C NELSON, BOBBY D OLIVETTI, JESSIE L PAPAELIAS, ALEXANDER PERALES, JAIME H PREW, JASON P RODRIGUEZ, GERARDO SELBY, CHI D WEDDLE, JON P WEST, JOE R III WHITAKER, JAMEY WHITE, JOHN R WILSON, FRED T

CLASS D ALLEN, JERRY PE ANDERSON, MARK ARQUETTE, DALE A BACA, MICHAEL N BAPP, DAVID A BARRERA, LINDA M BATES, LESLIE T BEARDEN, ROBERT BLAIR, BRANDY J BLAIR, CLINTEN S BLEVINS, MICHAEL S BONESTEEL, EVAN D BOONE, PATRICK K BRADSHAW, STEPHEN BRENNAN, WILLIAM A BUEHRING, JIMMY A CARRASCO, RICARDO COCHRAN, TRAVIS B CORMIER, WILLIAM R COTHRON, MICHELLE CUELLAR, ROLANDO DAILEY, ROWDY GROUND WATER DARNELL, VERNON R TREATMENT DE LEON, ALFREDO DRAKE, CYNTHIA T DUBOSE, DAVID M CLASS B ESTEVIS, LUIS A CARDENAS, RUBEN FENN, BRANDON CORTES, PEDRO JR FLORES, PHILLIP M GARCIA, RAYMOND FORD, VICKI L HUYNH, MICHAEL FOSTER, DANIEL L JENNINGS, JEREMY FOWLER, WILLIAM PADALINO, JOSEPH FURLOW, ROBERT WATER RAMSHUR, CHARLES GARCIA, GREGG J DISTRIBUTION YOUNG, RAYMOND L GEORGE, JERIMIAH GONZALEZ, PEDRO CLASS C CLASS B GRIMES, JAMES M ALFORD, REGGIE CAVAZOS, JOSE HAGERTY, DANIEL BLACKWELL, TERRY JACKSON, SHAY HARVEY, DALLAS BOLES, ASHLEY T STORY, KEVIN HASS, RICHARD CHANCELLOR, JASON WILLIFORD, TIM HOMAN, JOSHUA CHAVEZ, WILLIAM G HUNT, JESSE L DELOSSANTOS, CLASS C IKOVIC, JOZE TOMMY ALDAPE, ALEX KNUPP, MAGGI M DENNIS, CODEY C ALVIS, MICHAEL W KRAUT, DONALD A DRAWDY, JACK L BELCHER, SANFORD LAMPKIN, EUGENE EATON, ZACHARY M BENNETT, RICKY T LANTROOP, JACE W ELLER, ARTHUR W BOLTON, LEE E LEWIS, RONALD T UTILITIES EMMONS, RONALD PE BRISCOE, STACEY 28 TEXAS WATER JOURNAL www.twua.org LIONBERGER, LOTIS FLORES, MICHAEL A CUMMINGS, DAVID LOPEZ, LUIS C GRENIER, KIM M DAVIS, CHRISTOHER MACKLIN, TOMMY S KINARD, JOHN D DOYLE, DAVID B

CLASS C ALFORD, REGGIE BLACKWELL, TERRY BOLES, ASHLEY T CHANCELLOR, JASON CHAVEZ, WILLIAM G DELOSSANTOS, TOMMY DENNIS, CODEY C DRAWDY, JACK L EATON, ZACHARY M ELLER, ARTHUR W EMMONS, RONALD PE FLORES, MICHAEL A GRENIER, KIM M KINARD, JOHN D KISSACK, CHARLES LINDLEY, JOHN W JR LOCKETT, JONATHAN LUNA, HENRY JR MARQUEZ, GUILLERMO MECHELL, BRIAN J MITCHELL, DAVID G MONTS, RANDALL L PUCKETT, VIRGIL S RICHARDSON, CODY RISINGER, PHILLIP A SCHNELL, PATRICK SMART, KENNETH L SMART, SCOTT E SRNENSKY, STEFAN STEFKA, CORY S TANNER, JESSE L THOMAS, MATTHEW WALL ACE, SEON A WASHINGTON, FREDERICK WATSON, BEN R WILLIFORD, ORLAND YEAGER, CARL D SURFACE WATER TREATMENT CLASS B JEFFREY, CURTIS L MONFREDA, MATTHEW MONTIEL, JAIME REBHAN, BRADLEY S

CLASS C BOWERS, BRADLY CRUZ, JUAN C CUELLAR, ROLANDO DRIGGERS, RAN W GARCIA, FELIPE P GARCIA, ISMAEL GRAY, ROBERT L HARBISON, TROY L HERNANDEZ, JOSE IBARRA, BOBBY L LAYTON, CODY W LEWIS, ROGER E MATTHEWS, DANIEL MESA, MANUEL J MORENO, REYNALDO NOLEN, LANDON D OCHOA, MICHAEL PARKER, MESHAWN RHODES, ALYSON RORIG, ESTER M STEVENS, ERIC C WATKINS, JAMES A YBARRA, WILLIE C ZAWADZKE, RICHARD

GARCIA, FELIPE P GARCIA, ISMAEL GRAY, ROBERT L HARBISON, TROY L HERNANDEZ, JOSE IBARRA, BOBBY L LAYTON, CODY W LEWIS, ROGER E MATTHEWS, DANIEL MESA, MANUEL J MORENO, REYNALDO NOLEN, LANDON D OCHOA, MICHAEL PARKER, MESHAWN RHODES, ALYSON RORIG, ESTER M STEVENS, ERIC C WATKINS, JAMES A YBARRA, WILLIE C ZAWADZKE, RICHARD ZIMMERLEE, JAMES WASTEWATER COLLECTION CLASS I ALCOSER, RAY JR CAFFEY, GUY S COCHRAN, TRAVIS B GARRETT, CHARLES GUZMAN, CHARLES HOLDEN, JAMES P III JASKOLOWSKI, DONNIE JIMENEZ, MARIO JR KLUGE, CHASE A LEE, RYAN D LUCIO, ERIC G MARTINEZ, EDUARDO MASSEY, CURTIS A MCCLAIN, RODNEY D MORALES, STEPHEN OLVERA, JESSE ORTEGON, GUADALUPE PAIR, CHARLES E SR PORTER, GERALD E II RODRIGUEZ, ANEL RODRIGUEZ, EMILIO SALAZAR, ISAAC J SALMON, CHARLES SANTOS, RICHARD SMITH, LEWIS W TESTA, PAUL C TURRUBIARTE, ESTEBAN TUTTLE, WILLIAM D VIERA, ERIC M VILLARET, PAUL G CLASS II BAMBURG, JERRY BELLAH, SHON S BRIGGS, GREGORY S CHAPEL, CLAYTON L CLARK, RICKY ENDERS, MARK N GRIFFIE, KEITH E HUTCHERSON, PATRICK JACKSON, MATT D

December 2011

JAROMIN, FRANK E JOHNSON, JUSTIN D KOEHLER, KENNETH LONGORIA, ADOLFO MEADOWS, ROBERT NEWMAN, CHAD R NUNEZ, ERIC R ORTIZ, RUBEN L OWENS, JOHN A PALOMO, VINCENT RICARTE, GILBERT RIOS, ISAAC J SCOTT, NICHOLAS SHUCK, RAYMOND SILVA, JORGE A SMITH, BARRY L SMITH, ROBERT H VALADEZ, COLLIN A VICKERY, JAYME J WARD, PETER R JR WIEDERSTEIN, JUSTIN WILKERSON, DAVID ZAPATA, MARIO CLASS III ALBERS, JAMES J ARMSTRONG, RANDY BARRETT, MITCHEL E FOLEY, JIMMY F FOLSOM, TRAVIS P HOLDEN, GINA R RAMIREZ, RODRIGO SILVERIO, ISAAC SUMMERS, JAMES L TAYLOR, WAYDE H WILSON, BRANDON S WINCHESTER, SHAWN WASTEWATER TREATMENT CLASS A BOYD, BILL J FLOWERS, APRIL P GRAVES, CLOISE D III HOWARD, TERRY L PRINTZ, KENNETH C CLASS B BURLESON, DONALD CREED, BRYAN A ENGELKE, BRUCE W ESPINOZA, JESUS R GARZA, LUCIO M GONZALES, ALEX JR LOITZ, JODY E LUCE, WILLIAM T JR MORTON, BRANDON RAMSHUR, CHARLES December 2011 RED, GERARDO JR RODRIGUEZ, JESSE STRONG, GARY PE

CLASS B BURLESON, DONALD CREED, BRYAN A ENGELKE, BRUCE W ESPINOZA, JESUS R GARZA, LUCIO M GONZALES, ALEX JR LOITZ, JODY E LUCE, WILLIAM T JR MORTON, BRANDON RAMSHUR, CHARLES RED, GERARDO JR RODRIGUEZ, JESSE STRONG, GARY PE CLASS C ADAMS, KEELEY ANDERSON, CHRISTOPHER BEATY, ADAM J BELT, CODY A BERRY, GLEN D BIXLER, JAMES BORJA, ALEJANDRO BROCK, WILLIAM L BURKS, MARCUS N BUTLER, GARY M CROSS, STUART P DAMRON, PETER DANG, KIEU-NGAN DAVIS, SHERI E DILL, RUSSELL S DRAB, MICHAEL J GIBSON, UMOJA A GILL, WILLIAM M GONZALEZ, AIDE A HALL, JON W HUHN, STEVEN M HURFF, CHARLES R JACKSON, RANDALL KELLY, RYAN W KENG, MARSHAL G KNEESE, DAVID W LEBOUF, CHAD M LEWIS, GRADY R LITTLEFIELD, KEVIN LLANEZ, BRIAN P LOONEY, MELISSA MCRIGHT, WESLEY MILLER, KEVIN SR MILLS, CODY M MONTALVO, ARMIN MORALES, RENE NEWBERRY, AARON NGUYEN, BRYAN NORFLEET, JEFF L ORTIZ, OSCAR R REEH, MARK J ROSCHETZKY, WILLIE SALCIDO, GABRIEL N SEGUNDO, ISMAEL JR SILVA, FRANCISCO SOOTER, VERNON IV SPARKS, CURTIS J SRNENSKY, STEFAN K STRONG, RANDY S TRAVELBEE, SHAWN D VOLKMANN, CHRISTOPHER VON HEUVEL, NORMAN WHITE, JASON B WILLIAMS, JEREMY R ZBLESKI, SHAWN S

NGUYEN, BRYAN NORFLEET, JEFF L ORTIZ, OSCAR R REEH, MARK J ROSCHETZKY, WILLIE SALCIDO, GABRIEL N SEGUNDO, ISMAEL JR SILVA, FRANCISCO SOOTER, VERNON IV SPARKS, CURTIS J SRNENSKY, STEFAN K STRONG, RANDY S TRAVELBEE, SHAWN D VOLKMANN, CHRISTOPHER VON HEUVEL, NORMAN WHITE, JASON B WILLIAMS, JEREMY R ZBLESKI, SHAWN S CLASS D AGUIRRE, JOHN G BALLARD, TRAVIS R BELL, JUSTIN R BOYD, JERRY W BRYAN, DOYLE G CANTRELL, PAUL D CHICAS, SANTOS A CHOJNACKI, DARREN L CHRISTISEN, MATTHEW CLOUD, JERRY W COATES, MICHAEL S CORTEZ, CERJO G DALTON, NORRIECA J DITMORE, MICHAEL L FERRELL, JOHN L III GIBBS, EBEN M GONZALES, MERCED GRIFFIN, JEANNE M GUTIERREZ, NEFTALI I HAGER, NATHAN D HAM, DAVID H PE HARRINGTON, DONNA L HEATH, HOWARD JR HERNANDEZ, ANGEL HICKS, ANDREW C HOGRAVES, JIMMY HOLMES, JOHN D HOMAN, JOSHUA R ISITT, RANDY L JORDAN, JASON R KELBE, PAUL E KING, CAMERON L LANDRY, ROBERT LOERA, JULIO C JR LOHRMAN, PAUL A MACHICEK, LANCE J MARICLE, DANIEL N I MARINI, JOSEPH M MATHEWS, TIMOTHY MENDEZ, DAVID MENDOZA, JOSE E MIILLER, KIRBY A MODISETTE, TONY MORALES CHAVEZ, JORGO MOREE, ERIC A NEELY, MATTHEW L NELSON, MARK D PERRY, CARL A PIETROCCI, TANNER PORTER, GERALD E II PRINCE, DERRICK E RATLIFF, TANEISHEA REAGOR, ZACHARY S REDDIN, DENNIS L ROBINSON, DENISE RODRIGUEZ, JULIAN ROEBUCK, BRIAN J

MENDEZ, DAVID MENDOZA, JOSE E MIILLER, KIRBY A MODISETTE, TONY ORDAZ, ROBERTO MORALES CHAVEZ, ORTEGA, JOSE JORGO ORTIZ, RAUL MOREE, A PAEZ, ERIC ROLAND NEELY, MATTHEW L POLDSON, PAUL NELSON, MARK D POWELL, ROY PERRY, CARL A PRYOR, TERRY PIETROCCI, TANNER RATCLIFF, MICHAEL PORTER, GERALD E II RIOS, DENNIS PRINCE, DERRICK E RIOS, OSCAR RATLIFF, TANEISHEA ROBINSON, BRADLEY REAGOR, ZACHARY S SATTERFIELD, REDDIN, DENNIS L DELBERT ROBINSON, DENISE SHELDON, JODY RODRIGUEZ, JULIAN SIEGER, JEREMY ROEBUCK, BRIAN J STEPHENS, KYLE ROUSE, JORDAN D STEVEN, PALANS SANCHEZ, IVAN F SUMMERS, SANCHEZ, RAMON L MACHELLE SANDOVAL, JESSE S SWEAT, DAVID SARTAIN, JEFF A TAYLOR, KEVIN B SHORT, WENDELL JRL TERRY, MARTIN SIMMONS, J MES E III TREVINO, STEFAN SMITH, S TURK,MARION STEPHEN I SOLIS, DOLORES C TURNER, JAMES THOMAS, WAITS, JONATHAN ANDREW TILL, MARKJEFFREY D WALLS, WALSH, DOUGLAS WATSON, JACE R WELLS, MICHAEL WHITE, JOSHUA

TORRES, PAUL C TYSON, ROBERT VILLESCAS, GILBERTO WALLS, JIMMY W WEAVER, JACOB WHITE, JERRY W WHITE, TRAVIS W WINNINGHAM, TOMMY III WOSTAL, JOSEPH YEARWOOD, KRISTA YOUNG, GREG B

CUSTOMER SERVICE INSPECTOR ASHWORTH, QUINN BOEN, KOREY L BURNS, LARRY E CHISUM, GENE H II COOPER, CHRISTINE DRAKE, CYNTHIA T ELLIS, BOBBY J ERWIN, RICHARD FLEMING, LARRY HAHN, MICHAEL JEKEL, ROBERT MATSON, ERIC OWENS, JIMMY PACHECO, FRANK

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA Employment Classified ADS:

GENERAL MANAGER Kempner, TX This position will be responsible for the Corporation’s Treatment Plant, Office and Distribution Operations. For a detailed job description or job posting please contact KWSC or access our website www.kempnerwsc.com 3 year minimum experience, must have ability to obtain any required State or Federal licenses if not already licensed. Education: High school diploma or equivalent, salary is commensurate with experience. Kempner Water Supply Corp. Fax resume and salary requirements to: Jennifer White – (512)932-2546 Email resume and salary requirements to: jennifer@ kempnerwsc.com FIELD SUPERINTENDENT/ PROJECT MANAGER North Houston Suburb Field Superintendent to manage crew with repairs, installation and maintenance of the water, sanitary sewer and drainage facilities. Must possess or be able to obtain TCEQ Class B Water Distribution Operator License, Class III Wastewater Collection Operator License, Customer Service Inspection License.

Ten years minimum experience in maintenance, repair and operation of water distribution and wastewater collection systems at least 3 years in a supervisory capacity. Salary: $60,000 +.

Fax resume and salary requirements to Sheila Rusk: (281)4654278 Email resume and salary requirements to: srusk@meador. com

MANAGER OF OPERATIONS Northern Region

CLASS C SURFACE WATER OPERATOR Huntsville, Texas

If you are interested in joining a team with the mission to provide excellence in service to the public and clean water for a healthy environment, the Trinity River Authority, headquartered in Arlington, Texas, is an award winning organization searching for a Manager of Operations in our Northern Region service area. This position will be responsible for administration of five regional wastewater systems and one regional water supply system serving a population of approximately 1.4 million. A minimum of 10 years of experience within a water resource agency, large municipal water and/or wastewater department, regional treatment authority, or similar service provider is required.

TCEQ Class B Wastewater Treatment Operator License, TCEQ Class B Water Treatment Operator License or ability to achieve these licenses or higher within one year of employment is preferred. Please send resumes to: PO Box 60, Arlington, Texas 76004. A Bachelor’s degree in public administration, business, engineering, or technical field related to water/wastewater services is required. *Salary negotiable- Email resume and salary requirements to: Trinity River Authority of Texas to: jobs. go@trinityra.org.

Trinity Rural Water Supply Corporation (TRWSC) 3841 Fm 356 Trinity Texas 75862. TRWSC is searching for a Surface Water “C” operator to operate a 1 million gallon a day Surface Water Plant. This is a responsible position performing operational duties related to safe operation and maintenance, inspecting, operating, sampling and maintaining surface plant. The position is primarily 7-4 Monday thru Friday and requires rotating after hour standby for emergencies.

TRWSC has a generous benefit package that includes paid holidays, retirement, sick /vacation, and employee health and dental ins. Must possess Class “C” surface water certificate and salary is dependent on level of certification and experience. For additional info please contact Larry Hill @ 936-594-2192 or trinwatgm@windstream.net.

You can fax resume and salary requirements to 936-594-8491 or email to the above address or trinwat@windstream.net

30 TEXAS WATER UTILITIES JOURNAL www.twua.org

CLASS C WATER OPERATOR Trinity, Texas Trinity Rural Water Supply Corporation (TRWSC) 3841 FM356 Trinity, Texas 75862. TRWSC is searching for a “C” Ground Water” operator. “CDL preferred.”

The position is primarily 7a.m.4p.m. Monday thru Friday with weekend and after hours call

duty. TRWSC has a generous benefit package that includes paid holidays, retirement, sick / vacation, and employee health and dental insurance. Must possess Class “C” water certificate and salary is dependent on level of certification and experience.

For additional info please contact Larry Hill @ 936-594-2192 or trinwatgm@windstream.net.

You can fax resume and salary requirements to 936-594-8491 or email to the above address or trinwat@windstream.net.

CENTRAL OFFICE

TWUA Staff: RUSSELL HAMILTON Executive Director r.hamilton@twua.org DAVID MOORE Training Coordinator d.moore@twua.org ANGELA MONROE Event Coordinator a.monroe@twua.org DONNA MARTIN Accounting d.martin@twua.org HENRIETTA ADEE Membership Coordinator h.adee@twua.org PATTI JURGENSEN Training Assistant p.jurgensen@twua.org

December 2011

Water, Agua, L’eau, Wasser, Acqua, Água.

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TWUA

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Y OU TO GET OFF THE BOTTLE For Help Call Our Toll Free Hotline: (888)367-8982 or Visit our website for more information and training assistance www.twua.org S