June 2013 by TWUA

Texas Water Utilities

JOURNAL

VOLUME 23

JUNE 2013

"Proudly Serving Educational Excellence since 1918"

NUMBER 6

Beaumont, Texas Shorty Radde SCHOOL Mickey Chaney (325) 548-2237 2013 TWUA REGIONAL SCHEDULE

May 7-9

May 13-17

DATE

Central West Texas Regional School Abilene Civic Center Abilene, Texas

(325) 650-1834

North Central Texas Regional School Donna Starling Univ. of Texas Arlington (972)CONTACT 721-2431 EVENT PRIMARY Arlington, Texas

Selena Jackson (972) 237-8377

EXHIBITS CONTACT

June 10-13

Central Texas Regional School Killeen Civic Center Killeen, Texas

Teresa Bryant (254) 750-8007

Peggy Smith, (830) 598-2424 x 309

July 8-10

Southwest Texas Regional School McAllen Conference Center McAllen, Texas

Javier Santiago (956) 681-1700

Lynn Short, (361) 485-3381

August 6-8

Permian Basin Regional School MCM Grande Hotel Odessa, Texas

Norma Clark (432) 528-1608

Norma Clark, (432) 528-1608

August 27-30

East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas

Mike Norris (903) 939-8278

November 5-7

West Texas Regional School Lubbock Civic Center Lubbock, Texas

Curtis McDole (806) 775-2610

Neil Weems (806) 775-2880

INcREAsEd sAFETy | ImpROvEd OpERATOR pERFORmANcE REducEd ExcAvATION | BETTER AccEss | vERsATIlITy

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CONTENTS ARTICLES S TRAINING LISTINGS S EMPLOYMENT

ARTICLES:

POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

TEXAS WATER UTILITIES JOURNAL

TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization.

President's Perspective..................................................................6 by Roger Fussell, TWUA President TWUA Executive Director News:.....................................................8 by Russell Hamilton, Executive Director PES News: Learning An EPA Category............................................................10 by Joseph Fielding, City of Dallas In The News: Good & Bad Management Styles Can Make A Difference.............12 by Tanny Busby, Double "A"/REM, Envirodyne Laboratories, Inc. V.M. Ehlers News: Scholarship Application Dos and Don'ts ......................................18 by Jim Siddall, V.M. Ehlers Foundation Treasurer Texas Water Development Board News: More Storage, More Supplies........................................................20 by TWDB Customer Service News: Why Social Media Is Important for Customer Service.................22 by Joshua Danton Boyd TCEQ News: Public Drinking Water Conference...............................................24 Remembering Our Members........................................................27

ADVERTISERS: Classified Ads......................................................................................30 Ana-Lab.............................................................................................26 Chlor-Serv, Inc....................................................................................26 Global Treat........................................................................................11 Hartwell Environmental Corporation.....................................................17 Jim Cox Sales.......................................................................................2 Magna Flow Environmental....................................................................3 Professional Cards...............................................................................26 Samco Leak Detection.........................................................................30 Smith Pump Company, Inc.........................................Inside Back Cover USAbluebook...................................................................... Back Cover

TRAINING: .TWUA

Training Schedule.................................................................................14 37TH Annual Central Texas Regional School.............................................16 .TWUA 59th Annual East Texas Regional School Information................................23 .TWUA Annual Permian Basin Regional School Information.................................19 TWUA 57th Annual Southwest Texas Regional School Information.........................5 TWUA

4 TEXAS WATER UTILITIES JOURNAL www.twua.org

Front Cover Photo :

San Antonio, Texas Skyline and Riverwalk JUNE 2013

TEXAS WATER UTILITIES ASSOCIATION 57th ANNUAL SOUTHWEST TEXAS REGIONAL SCHOOL McAllen Convention Center 700 Convention Center Blvd., McAllen, Texas JULY 8 - 10, 2013

THE CITY OF McALLEN HOSTS THE 57TH ANNUAL SOUTHWEST TEXAS REGIONAL SCHOOL AT THE McALLEN CONVENTION CENTER, 700 CONVENTION CENTER BLVD., McALLEN, TEXAS. THE EMBASSY SUITES IS OUR HEADQUARTERS HOTEL AND HAS BLOCKED A NUMBER OF ROOMS FOR THE SCHOOL AT A SPECIAL RATE OF $99.00/NIGHT. CUT OFF DATE IS FRIDAY, JUNE 14, 2013 TO MAKE RESERVATIONS CALL 1-956-631-8362. TELL THEM YOU ARE ATTENDING THE TWUA S.W. TEXAS REGIONAL SCHOOL OR ONLINE AT:

http://embassysuites.hilton.com/en/es/groups/personalized/M/MFEMCES-TWU-20130705/index.jhtml MONDAY NIGHT WE WILL HAVE OUR ANNUAL EXHIBITORS APPRECIATION EVENT WITH DINNER, ENTERTAINMENT AND DOOR PRIZES. ALL SCHOOL ATTENDEES ARE ENCOURAGED TO ATTEND.

REGISTRATION

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ON LINE AND CREDIT CARD REGISTRATIONS WILL INCLUDE AN ADDITIONAL $ 5.00 HANDLING FEE.

ACADEMIC OFFERINGS WATER CERTIFICATION HOURS

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BOTH W & WW

BASIC WATER UNIT I SURFACE WATER I WATER DISTRIBUTION GROUNDWATER PRODUCTION

BASIC WASTEWATER UNIT I UTILITY SAFETY WASTEWATER TREATMENT UNIT II UTILITY MANAGEMENT WASTEWATER COLLECTION UNIT III SPECIAL TOPICS WASTEWATER LABORATORY CHLORINATOR MAINTENANCE

License exams will be given at 1:00 P.M. on Wednesday. Grade A exams will be conducted at 8:00 a.m. Tuesday. All testing fees payable to TCEQ.

_________________________________________________________________________________________________________________________

SOUTHWEST TEXAS REGIONAL SCHOOL PRE-REGISTRATION FORM

PLEASE PROVIDE COMPLETE INFORMATION FOR EACH REGISTRANT. PHOTOCOPY FORM IF NECESSARY. CHECKS, CREDIT CARDS OR MONEY ORDERS PLEASE. SORRY, NO REFUNDS. SUBSTITUTIONS MAY BE MADE. NAME:

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SEND REGISTRATION FORM AND FEES TO: TWUA SOUTHWEST TEXAS REGIONAL SCHOOL

C/O: LYNN SHORT, SEC/TRES 203 WINDWOOD LANE VICTORIA, TEXAS 77904

Credit card payees may email the form to: lshort@victoriatx.org * Credit card registrations will be charged an additional $5.00 for Handling. JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

President's Message TWUA President Roger Fussell Lumberton MUD, Executive Director

Are you Fiscal minded? Thanks to all the folks in Beaumont and surrounding areas whose efforts provided another successful Southeast Regional TWUA School. The support and contributions of the members, vendors, and volunteers is what makes our Regional Schools the best in the industry. The question posed this month is, Are you Fiscal minded? As we continue to consider the letters of Professional , the letter “f” leads us to ask whether water utility professionals think of fiscal matters as a part of their everyday professional role. Today’s economic issues require water utility professionals to recognize that fiscal decisions are often scrutinized by the taxpayers/ratepayers. Negative opinions of how public funds are spent can often be avoided by making sound fiscal decisions and transparency. Please remember being fiscally responsible is more than spending or even saving money. According to CNN an average of 700 water main breaks occur nationwide every day. The American Society of Civil Engineers estimate a loss of 7 billion gallons of water lost each day. Water utility professionals must make sound, cost-effective decisions for repairs and capital improvements. Many people define fiscal responsibility simply as the wise use of monetary resources. To most it means the management of our income and expenses. Parents are often charged with teaching children and teens the skills to manage their money responsibly. Water utility professionals are usually granted a budget with a finite amount of funds to operate and maintain water and wastewater systems. Fiscal minded water utility professionals are aware the funds are for operations, maintenance, and improvements and expansions. Generally, these funds are spent wisely. Fiscal minded operators and management will be creative in ways to not only get the “most bang for the buck”, but will also manage all resources to avoid waste and deficit spending. I recently read an interesting article in the news that outlined fiscal responsibility with a simple 4 point test:

Live within our means: In other words balance spending with revenues.

Develop a capital improvements plan: Equipment (and roofs) wear out.

Plan ahead: Use financial resources wisely. Invest funds. Plan on replacing that roof we mentioned. It should be a maintenance project not a capital project.

Keep the public informed: To ensure their understanding and get their support of significant financial decisions.

Abraham Lincoln said, ”You cannot keep out of trouble by spending more than you earn”. I challenge each of us to be fiscal minded. As a water utility professional, I hope we can all be good stewards of our resources by our fiscal decisions. S

6 TEXAS WATER UTILITIES JOURNAL www.twua.org

JUNE 2013

TWUA SOUTHEAST SCHOOL NEWS: By Pat Gray, Southeast Regional School Chairman

56th

The Annual Southeast Regional School was held at the Holiday Inn in Beaumont the week of April 22th 2013. We had 238 students taking 13 various water and wastewater courses over the 2 ½ days of the school. We had 83 students taking TCEQ exams on Friday immediately following the School. We started the events with the Annual Golf Tournament at Brentwood Country Club. George Newsome did a great job of putting this event together which had 14 teams of three competing for trophies in 1st, 2nd, and 3rd place. Other prizes included longest drive and closest to the hole. We had some great instructors bringing quality training at the school. We offered courses from Basic Water and Wastewater for beginning operators to Special Topics for more advanced licensed individuals. Robb Starr’s Special Topics class was very well received. We had strong support from vendors at the School with all of the booths being filled. Tuesday night, after the School, Rural Pipe treated everyone to a catfish dinner. Wednesday night HD Supply put on a crawfish boil for all participants.

It was our honor to give out an “Operator of the Year” award to a worthy recipient, Mr. Barry Miller with the City of Beaumont. In closing, I would like to thank some of the people that make this School such a success year after year. Bobby Rogers, Karin Warren, Robb Starr, Theron Brown, Pat Bell, George Newsome, Roger Fussell and Kassey Aiena with the Regional Committee, Russell Hamilton and David Moore with TWUA Central Office, Megan Warncke and Tamara Calhoun with Austin TCEQ, and Dr. Hani Thome and the employees of the City of Beaumont. The list could go on and on, with instructors, vendors, guest hosts and others. There is a lot of effort to put such a large school together. It has been my honor and pleasure to have played a small part in this effort. I am looking forward to next year, Lord willing, to being a small part of an even bigger and no less successful school. S

OPERATOR OF THE YEAR AWARD MORE THAN 60,000 POPULATION:

Presented by Pat Gray: Award Recipient - Barry Miller JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA Executive Director

A lot has happened since the last article. Texas is still in need of abundant rainfall, and I sincerely hope you will keep this need in your prayers and thoughts. I absolutely do not intend to take anything away from the seriousness of the cowardly act related to the bombing at the Boston Marathon. Terrorism is something a civilized country is struggling with. Our prayers and thoughts go to the victims and families of those injured and those who lost life in Boston. As the events of the bombing in Boston played out, another tragedy in Texas was unfolding. How does one properly acknowledge the events that devastated West? (15 killed and 180 injured). As you now know, West is a relatively small community of approximately 3,000 that is located a few miles North of Waco on IH-35. For me, it is hard to go through West and not stop at the Czech Bakery for kolaches and biscuits with breakfast sausage. Now when I go through West, I will think of the devastation and loss caused by the fire and explosion of the fertilizer plant. For anyone who would like to donate or contribute to the disaster relief fund in West, accounts have been established at Point West Bank – www.pointwestbank. com and State National Bank – www.snbwest.com. The Knights of Columbus in West – www.westkofc.org is also another avenue for contributions. All have pledged that 100% of donations will go to the victims of this dreadful incident. As a former city manager and one associated with city government most of my life, I just want to say that things happen a little different in a small town. People in general see a need and offer help. Most city workers wear many hats. There is no huge tax base, so there are typically no paid firemen. There are typically no paid paramedics. The majority of emergency services and emergency response are provided by volunteers. Volunteers who could be your neighbor, your boss, your family member, or anyone who has a desire and willingness to make a difference in a time of need. Please understand that I am not looking to insult or offend those in paid positions who provide these emergency services. Also, I am absolutely not implying that if someone is paid they someway become more expendable or somehow they should accept the responsibility and dangers associated with the job more openly. The outcome in West would have been no less tragic or dramatic if they had full-time paid emergency services personnel.

In the community, I was associated with I was the city manager, but I also volunteered for the EMS service. I volunteered for the Fire Department. I sometimes went out as a severe weather spotter. A large number of my city staff also volunteered and willingly gave in order to provide some degree of service and protection when the need arose. As the news services began reporting this event in West, I could not help but think if this were a few years earlier and in a different part of the state, it is highly likely that myself, our public works director, and at least three of the men in public works, along with two of our council members would have been among the first to respond and first on the scene. We should learn from every event where loss of life occurred and injuries happen and try to make things more secure and better plan for WHEN the emergency happens. BUT how many of us plan for or think about - what we will do and what is our protocol in the event key personnel and staff do not return from the scene of a catastrophe? Absolutely not intending to bring up bad memories or in any way minimize the importance or downplay the significance of those who gave all. I am merely suggesting and encouraging those in decision making roles - take a look at your Emergency Response Plan and take a hard look at your staff that doubles as volunteers in some type of Emergency Service capacity. I can say that with a certain degree of confidence, most small towns are not high on the terrorist list, simply because of numbers and potential for impact. This does not mean we should not be aware or prepared. What I hope to get across is that, for some, events similar to those in West or something weather related are more probable. Every community regardless of size has the worst case scenario. I sincerely hope that all Public Water Supplies, Utility providers and Communities will take from the tragedy in West and simply ask the question(s) – What if it was my community? How prepared are we to address our worst case scenario emergency? What would we do? What can we learn from this tragic event that will better prepare us? How would we move forward should something similar happen in our community? May God’s grace, love, and strength be with all in this community and those affected. Thanks, Robert for the following story. It goes something like this - A dreamer and his dream. Let me tell you, Jesse hated his job. And you would too, imagine if you had to do it. Jesse was a chicken plucker. That’s right. He stood on a line in a chicken factory and spent his days pulling the feathers off dead chickens so the rest of us wouldn’t have to. It wasn’t much of a job.

8 TEXAS WATER UTILITIES JOURNAL www.twua.org

JUNE 2013

However, at the time, Jesse didn’t think he was much of a person. His father was a brute of a man. His dad was actually thought to be mentally ill, and treated Jesse rough all of his life. Jesse’s older brother wasn’t much better. He was always picking on Jesse and beating him up. Yes, Jesse grew up in a very rough home in, West Virginia. Life was anything but easy, and he thought life didn’t hold much hope for him. That’s why he was standing in this chicken line, doing a job that darn few people wanted. In addition to all the rough treatment at home, it seems that Jesse was always sick. Sometimes it was real physical illness, but way too often it was all in his head. He was a small child, skinny and meek. That sure didn’t help the situation any. When he started to school, he was the object of every bully on the playground. He was a hypochondriac of the first order. For Jesse, tomorrow was not always something he looked forward to, but he had dreams. He wanted to be a ventriloquist. He found books on ventriloquism. He practiced with sock puppets and saved his hard earned dollars until he could get a real ventriloquist dummy.

When he got old enough, he joined the military. Even though many of his hypochondriac symptoms persisted, the military did recognize his talents and put him in the entertainment corps. That was when his world changed. He gained confidence. He found that he had a talent for making people laugh, and laugh so hard they often had tears in their eyes. Yes, little Jesse had found himself. You know, folks, the history books are full of people who overcame a handicap to go on and make a success of themselves, but Jesse is one of the few I know of who didn’t overcome it. Instead, he used his paranoia to make millions of dollars, and become one of the best-loved characters of all time in doing it! Yes, that little paranoid hypochondriac, who transferred his nervousness into a successful career, still holds the record for the most Emmy’s given in a single category. The wonderful, gifted, talented, and nervous comedian who brought us Barney Fife was Jesse Donald “Don” Knotts. S Remember – We do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! ! !

connect engage educate

CHAPTER 251 - CALL BEFORE YOU DIG Wednesday June 5, 2013 Time: 11:00am - 12:00pm (CST) Fee: Members - $40 Non-Members - $55 (TCEQ approval pending - 1 hour) REGISTER!! (Registration deadline: June 1, 2013) Space is limited. RESERVE YOUR WEBINAR SEAT NOW Proposed legislative changes of the State of Texas for Chapter 251, relating to the requirements for addressing and preventing damage to underground utility facilities are under review. Learn how these proposed changes will affect your business and what the non-compliance ramifications will be, especially for those in the Water and Wastewater industry. OBJECTIVES WITH THIS WEBINAR:

How proposed legislation will impact water and wastewater utilities as it relates to • • • •

PRESENTER:

27 years experience in underground utilities including 17 years specializing in public safety, construction safety, occupational safety & utility damage prevention.

WHO SHOULD ATTEND: • • •

DOUG MEEKS, CHT

Damage Prevention Manager at Texas 811

Utility line locates Emergency repairs New construction Participation in the One Call Program

Water and Wastewater Operators Anyone in the Water and Wastewater industry Anyone charged with maintenance or construction of underground facilities

Visit www.twua.org for more information

JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

PES NEWS:

Learning An EPA Category: The Starting Point for Any Pretreatment Professional By Joseph Fielding, City of Dallas

Some of you reading this article will know me while others may have met me in passing. For the vast majority, I am an unknown colleague. That is because I am relatively new to the field. Since that is the case, it gives me a unique perspective in writing this article. When I was approached by my supervisor to write an article for the TWUA Journal, I asked him, “What am I supposed to write about?” I do not have 30 years of experience, and I am by no means an expert on the subject matter. That is when the idea struck me- what is the biggest challenge as a young professional that I face in this field? The answer was simply trying to understand all of the pretreatment rules and regulations set forth by the Environmental Protection Agency (EPA). The question then asked is, “what does it take to learn and understand an EPA Category?” With categories ranging from one subpart within a category to a category with 67 subparts, the bottom line is nothing short of some hard work. You have to demonstrate diligence in reading the regulations. With the absence of a miracle or some serious legal training, it may take more than one reading to accomplish this task. You have to demonstrate the tenacity not to give in when you are just about ready to run home crying after reading some of this stuff. It can be very frustrating. At this point, you may find yourself asking, “Well where do I even begin to start?” You start right at the horse’s mouth with reading the Code of Federal Regulations (CFR) document or, if you do not want to cart around an entire filing cabinet of papers, you start with the electronic Code of Federal Regulations (eCFR). At first glance, I knew it would not be an easy task to get a foothold, let alone a working knowledge, in any short period of time. The same will probably apply for you 10 TEXAS WATER UTILITIES JOURNAL www.twua.org

as well. So just dive in and start reading the applicability portions of each category and subcategory. After reading these, you will have a general idea of what categories apply to what types of industries as well as, a broad idea of the products covered within each specific category. Let us look at an example of a category most Control Authorities will find in their jurisdictions, the Metal Finishing Point Source category. Everyone I have spoken to have at least one metal finisher in his or her jurisdiction. Within this applicability, it defines six core processes that must be present at a facility before you can move on to one of the 40 sub processes that have known discharges of wastewater associated with them. Now, we have a category to work with, and we have an idea of what industrial processes are associated with this category from reading the applicability section in the eCFR. The remainder of the information found within the eCFR will provide generic specialized definitions (such as what a TTO is and so forth) and will provide the categorical discharge limits for direct dischargers and indirect dischargers (the Pretreatment side of things). From there where do we go? We go to the next most useful item in understanding the category. The development document! It will be your source of how and why the EPA developed the category. Metal finishing has a development document that is 605 pages long. It may seem like a mountain of complex reading, but we only need to know how it applies to pretreatment. So let us focus on a few key areas. The first thing to look at is the introduction. It may seem obvious; however, it is easy to overlook since it will contain the legal justification and basis behind the EPA’s development of the category. The introduction will tell you the “why” behind the category; specifically, the “Industry Description” subsection where the development document defined and outlined the category concisely for you. The next section to look at is the section containing the pretreatment standards. This is the “meat and potatoes” of what you will be working on.

JUNE 2013

It will also give you references to look back upon what will directly relate to pretreatment within the development document. The last section I have always found helpful is the glossary. The glossary furnishes the definitions of industry specific terms, phrases, and practices you find in the development document as well as the CFR. As you may not have much background knowledge on the topic, you may not recognize or understand much of the vocabulary provided within the development document. Youâ€™ve now drastically reduced the 605-page development document to much of the working information you will need. After all this reading, you should have gotten the category part, right? Well, the best way to ensure that you understand it is to go out and apply the knowledge. When you are first getting started, go out with your coworkers and familiarize yourself with as many of the different processes in a category as you can. Learning to recognize the steps involved in each process will make it easier for you to determine whether an industry is categorical or not, and if so, why they are categorical.

is the best way to confirm retention. Again begin by first going out with coworkers who are familiar with the given industry category so that they can be there to support you when you are stumped. Work with the industry to walk you through their process as they can specifically identify each of the categorical processes present. Periodically review the material you have read to keep it fresh in your mind until you are comfortable in your knowledge base. Visit industries frequently so that you can see the application of what you have read. After all is said and done, through reading, time and experience you will be able to identify EPA categorical processes with ease. S

Let us go back to the metal finishing example. Electroplating may be easy to recognize since you have a tank that has electrical current passing through it. This is easy enough to see and understand why that process is categorical as a metal finisher. But what about another process? Would that be any easier to recognize as categorical? Here is an example from one of the industries I inspect. They have a wash booth where they degrease sheet metal with a pressure washer. Is it a categorical process? Well it would not be if all they used was hot water. In this instance, the industry uses a phosphatizer containing phosphoric acid to remove the grease. This chemical use now meets one of our core six processes, chemical etching. When I first went to this industry, I did not think anything of it. Only after I toured the facility did it dawn on me that they did not have any tanks to dip the sheet metal into and that they might be using the chemical in the wash bay. Much like anything else, practice makes you better and practicing your trade is no exception. Getting out in the field and applying the material you have now read and digested

JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

IN THE NEWS:

Good & Bad Management Styles Can Make A Difference By, Tanny Busby (Double "A" / REM) Envirodyne Laboratories, Inc.

As the cliché goes, there are “Good and Bad Everything”. This applies to any profession or organization, i.e. Attorneys, Doctors, Police Officers, Accountants, Operators, Chemist, Associations, etc. (you get the point). No matter what your line of work, the groups that have the most positive impact, as well as the most adverse impact an organization is its “Managers”. Looking from the outside we’ve seen cases where poor management has run an organization out of business. On the other side, some businesses have risen from start-up or near bankruptcy to be considered one of the exemplary organizations in their field. For an example; let’s consider sports franchises.

In some franchises, the majority of the seats are mostly empty, whereas other franchises seats are almost always sold-outs regardless of their opponent. In many cases, the decisions that management made had a significant impact on that organization’s successes or failures. That is both types of managers “Good or Bad” had to address the same type of issues. In this scenario some factors that management had to consider: 3.

(1) Hiring Personnel - (competent, skillful staff is a must for to any organization) (2) Comfort of venue – (is the surroundings comfortable for your patrons) (3) Market value – (are your fees in line with a fair market value) (4) Accessibility – (conveniently located and/or user friendly via the web) (5) Work place environment – (facilities suitable for staff comfort ability) (6) Customer relations – (have a system in place to address customer needs) (7) Forecasting – (ability to adapted and recognize trending) Here are ten (10) Basic Management Principles that are proven among the top successful CEO’s and Managers across the world. Whether you are managing Chase Manhattan Bank, Superintendent/Chief Operator of a 20 MGD Water or Wastewater Treatment Facility, Operating a Small Municipality/Mobile Home Park, Overseeing Customer Service Dept. (Staff of 20 or 1), or perhaps the Executive Director of an Association, these principals apply. 1. Personnel () – a). Pre-define the intangible skills set a person walking through the door is require to demonstration; even if you are willing to train. 12 TEXAS WATER UTILITIES JOURNAL www.twua.org

b). Just because a person as documentable experience does not mean they are best fit for your organization. c). Does their personality fit your work place environment? d). Do you need an Indian or a chief (opps addressing the company’s future needs; someone you want to be your future starter or will they be content sitting on the bench just happy being here)? e). Have at least 2-3 pre-determine/thoughtful questions that will give insight to their experience level. This is also essential to accessing their learning band-width and deductive reasoning skills. Policies and Protocols () – Develop well written SOPs (Standard Operating Procedures) to address the most common activities. SOP’s is not an Office Policy Manual. Have a documented procedure to ensure they have been updated and reviewed by staff at least annually. Do not relay on word of mouth. Some of us remember when there were only land line phones, e.g. my home phone number using a wheel dialer was (Edison) “ED”4678, times have change! When I was told to read my text, they were referring to a “Text Book” – come on, some of you know what I’m saying. Communication () – Have routine staff and/or department meeting to ensure organization issues and concerns have been addressed. Training and Education () – Rules, policies, regulations, new equipment, certifications, are frequently changing. A competent, knowledgeable staff is an essential tool for your organization to grow. Do periodic testing to confirm the training they received was effective. Custom Relations () - have a mechanism to address comments, concerns, and issues. It is a good practice to respond to all business related phone calls, emails, text, etc. Corrective Actions Policy () – no business is free from mistakes. It is how addressing an issue that defines an enterprise; a). Is it a systematical problem (e.g. equipment malfunction) or a random problem (e.g. caused by an individual), b). Did you just stomp out the fire and move on to the next issue because you didn’t have the time nor did you trace it back to the “Cause”? c). What steps did you put in place to curtail a re-occurrence? Develop a business plan () – Define your business objectives before you start. Is the goal to be a small organization (2-5), mid-size (7-25), large (30-100) or corporate structured (1501000+). It is documented that bigger is not always better, whereas bigger does offer advantages JUNE 2013

IMAGINE A PROGRAM T H AT H E L P S U S over smaller and smaller have some advantages over bigger. Decide for yourself there is no right or wrong in this process. 8. Forecasting () – “Just because we have always done it that way”; some managers consider this to be the weakness and most destructive thought process to take and organization down the wrong path. Trending assessments are a must to ensure organization sustainability. 9. Quick litmus test to determine good or bad manager () – When the economy gets tuff, the first thing that comes to Bad Managers mind is to “lay-off personnel”. In some cases, managers utilize furloughs and downsizing as a necessary tool to sustain the budget. The difference is good managers try’s to be creative and find other ways before making that decision. Which are you? 10. Do not make important decisions when you are upset () – Some of the best decisions managers have made is by not reacting and commenting during a heated situation (just walk away and do an objective evaluation). A successful millionaire businessman mentor advised me; do not get caught up in the moment of emotions (pros nor cons) has no place in your decision making paths. Furthermore, fairness and compassion is an essential trait every “good manager” should acquire. In closing, providing you with a tangible example of a Great Manager. Most consider a Good Management Practices as an “Art” vs. “Skill”. Sometimes going with your gut is the best alternative. I’ve been honored to have served on our association’s “Management Committee”. Therefore by during so, I’ve have been in the boardroom with some of the best managers in the Environmental Field. Our Association is in good hands and sustainable with TWUA Executive Director Russell Hamilton and the staff he has assembled. Remembering the initial, as well as, essential trait of a “Good Manager” is hiring competent well trained staff. S

JUNE 2013

S A V E W A T E R T O D AY. S O T H E Y ’ L L H AV E I T T O M O R R O W.

EPA is proud to introduce WaterSense, a program that sets performance and water-efficiency specifications for products and services. Local utilities can use WaterSense to help residents save water. Together, we can build an ethic of water efficiency and protect this resource for future generations. Learn more at www.epa.gov/watersense.

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA TRAIN To register for any TWUA classes â€“ simply complete the registration form and fax to (512)459-7124 or contact TWUA @ 888-367-8982 for additional details. *NOTICE: Due To Recent Increases For Training Materials - Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling. On-site registrations are welcome but not preferred. Date

Location

Course

Address

Hours

Credit

Jun 3-5 Jun 11-13 Oct 29-31 June 4-6 Sept 17-19 Aug 20-22 Jun 5-7 Jun 11-13

Corpus San Marcos San Marcos Emory Gatesville Victoria Corpus Longview

Basic Water Basic Water Basic Water SWP I SWP II W Lab Distribution Distribution

2726 Holly 170 Charles Austin Dr 170 Charles Austin Dr 735 N Texas 106 S23rd 2902 Bluff 2726 Holly 100 Grand Blvd

20 20 20 24 20 20 20 20

W W W W W W W W

Jun 17-19 July 22-24

Mineola Corpus

Basic Wastewater Basic Wastewater

300 Greenville HWY 2726 Holly

Jul 23-25

Victoria

WW Treatment

2902 Bluff

20 20 20

Jun 18-20 Sept 17-19 Nov 4-6

Gatesville San Marcos Corpus

WW Collection WW Collection WW Collection

106 S23rd 170 Charles Austin Dr 2726 Holly

20 20 20 20 20

WW WW WW

Jun 25-27

Longview

WW Lab

100 Grand Blvd

Jun 11-13 Oct 21-23

Huntsville Corpus

Act Sludge Act Sludge

448 SH75 N 2726 Holly

20 20

WW WW

Sept 23-25 Nov 19-21

Corpus Gatesville

Management Management

2726 Holly 106 S23rd

20 20

W/WW W/WW

Jun 18-20 Jun 24-26 Jul 16-18 Jul 30-1 Aug 19-21 Sept 17-19

White River Mineola Huntsville Gatesville Corpus Victoria

Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping

2880 FM 2794 300 Greenville HWY 448 SH75 N 106S23rd 2726 Holly 2902 Bluff

24 24 24 24 24 24

W/WW W/WW W/WW W/WW W/WW W/WW

Jun 11-13 June 18-20 Jul 9-11 Aug 13-15

Carrollton Victoria Gatesville San Marcos

Safety Safety Safety Safety

4750 Josey Lane 2902 Bluff 106 S23rd 170 Charles Austin Dr

20 20 20 20

W/WW W/WW W/WW W/WW

Jun 25-27 Aug 13-15 Oct 15-17

Terrell Gatesville Victoria

Valve & Hydrant Valve & Hydrant Valve & Hydrant

400 Industrial 106 S23rd 2902 Bluff

20 20 20

W/WW W/WW W/WW

Sept 24-26 Nov 19-21

Terrell Victoria

Calculations Calculations

400 Industrial 2902 Bluff

20 20

W/WW W/WW

Oct 8-10

Gatesville

Chlorinator Maint

106 S23rd

W/WW

Jul 16-18

White River

CSI/CCC

2880 FM 2794

W/WW/CSI/BPAT

Jun 25-27

Killeen

BPAT Refresher

1600 Stone Tree Dr

W/WW/CSI/BPAT

Jul 22-26

Austin

IDE (Instructor II)

1106 Clayton Lane

No operator hours

14 TEXAS WATER UTILITIES JOURNAL www.twua.org

WW WW WW WW WW

JUNE 2013

NING SCHEDULE 20 HOUR CLASSES : (PRE-REGISTRATION) $200 MEMBER $250 NON-MEMBER (ON-SITE ) $250 MEMBER $300 NON-MEMBER 24 HOUR CLASSES: (PRE-REGISTRATION) $260 MEMBER $310 NON-MEMBER (ON-SITE) $310 MEMBER $360 NON-MEMBER You can register on-line at http://www.twua.org/training.php for your next training class.

OCCUPATIONAL LICENSING CUSTOMERS: Beginning March 1, 2011, the Texas Commission on Environmental Quality (TCEQ) will accept a credit card or electronic check transfer for payments for all new occupational license and registration applications. As a result, any person applying for a new Occupational License or registration will be able to pay their application fee online using the TCEQ’s ePay system. Note: All online renewals will continue to be processed through Texas.gov. The ePay system allows companies, cities, municipalities, and organizations to pay up to 20 employees at one time using this system. At the time of the exam a printed receipt will be required. The receipt is considered to be a copy of the email verifying your payment or a copy of the web page showing the Trace Number and Voucher Number(s). For additional information and instructions on how to use the ePay system, please visit http://www.tceq.texas.gov/licensing/exams/registration. If you have questions please contact the Occupational Licensing Section at 512-239-6133 or email us at licenses@tceq.texas.gov. Russell Gardner, Manager Occupational Licensing Section. (24 hours) *(24 Students Max)

Pre-registration $260 Member, $310 Non-Member On-site Registration $310 Member, $360 Non-Member 8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses 8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses 8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License

TWUA COURSE REGISTRATION FORM

(Note: Please Print Legibly)

Name:_______________________________ E-Mail Address:_____________________________________ Course Name: ___________________________________ Date:__________________________________ Location:___________________________________________ Fee: ________________________________ Home Address:_________________________________ City:_____________State:_____ Zip:___________ Day Time Phone #:______________________ SS# or W/WW License number#:______________________ Company Name:__________________________________TWUA Member/Non-Member_________________ Visa/MC Acct. #:___________________________________________Expire Date: _____________________ Cardholder: __________________________________________________________________________

For credit cards please fax this form to 512/459-7124 Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

TEXAS WATER UTILITIES ASSOCIATION

37th ANNUAL CENTRAL TEXAS REGIONAL SCHOOL

JUNE 10-13, 2013

Killeen Civic and Conference Center – Killeen, Texas Host Hotel – Shilo Inn and Suites – (254)699-0999

ACADEMIC OFFERINGS WATER

WATER / WASTEWATER

WASTEWATER Basic Wastewater

Utilities Management

Basic Water

Wastewater Collections

Valve Hydrant Maintenance

Groundwater Production

Pumps & Pumping*

Water Distribution Surface Water Production I*

* Surface Water Production I and Pumps & Pumping are 24 hour classes and will begin Monday, June 10 at 1:00 p.m.

Water Laboratory **

All other classes begin Tuesday, June 11 at 8:00 a.m. **Class size is limited to (20) students

REGISTRATION FEES

PRE-REGISTRATION DEADLINE MAY 27, 2013 PRE-REGISTRATION BY CHECK ON-SITE REGISTRATION BY CASH OR CHECK

TWUA Member $190 $ 200 $210 $ 220

Non-Member $240 $ 250 $260 $ 270

Registration includes lunch on Tuesday and Wednesday

No Refunds – Substitutions Only

For specific information contact TWUA Central Office – (888)367-8982

Central Texas Regional School Registration Form Name (please print): Badge Name:

SS # or License #:

Representing:

TWUA Member:

YES

Address: City:

State:

Phone:

Course Selection:

Visa / Mastercard #: 3-digit Security Code:

Zip:

Total $ Enclosed: $

Expiration:

Billing Zip Code:

Cardholder Signature: Make checks payable to: TWUA Central Texas Region - Mail registration form and payment by May 27, 2013 to: TWUA, 1106 Clayton Lane, Suite 112 West, Austin, TX 78723-1093 16 TEXAS WATER UTILITIES JOURNAL www.twua.org

JUNE 2013

HOST HOTEL INFORMATION Shilo Inn and Suites Hotels: (254) 699-0999

Queen/King Suite Rate: $114/night +tax

Located next door to KCC; room reservation deadline is May 10th

Group Rate Name: Texas Water Utility

TWUA Central Texas Regional School Schedule

Tuesday June 11, 2013

8:00 a.m. - 12:00 p.m. 1:00 p.m. - 5:00 p.m.

SPONSORED BY

B 20 Dukes Root Control

Tuesday June 11 FREE to Enter Prizes Awarded

Classes Lunch Classes

Thursday June13, 2013

E T OUR

Killeen Fair Grounds

Wednesday June12, 2013 8:00 a.m. - 12:00 p.m. 12:00 p.m. - 1:00 p.m. 1:00 p.m. - 5:00 p.m.

O H S

ENT

Registration General Assembly Classes Exhibits Lunch Classes

6:30 a.m. - 8:00 a.m. 8:00 a.m. - 8:30 a.m. 8:30 a.m. - 12:00 p.m. 9:00 a.m. - 5:00 p.m. 12:00 p.m. - 1:00 p.m. 1:00 p.m. - 5:00 p.m.

Exhibitor Move-in Surface Water I and Pumps & Pumping Vendor and Instructor Appreciation

8:00 a.m. - 6:00 p.m. 1:00 p.m. - 5:00 p.m. 5:00 p.m.

HOR

Monday June 10, 2013

Classes License Exams

HARTWELL ENVIRONMENTAL CORPORATION Houston

Austin

Dallas

Tulsa

The Latest in Technology For the Treatment of Water & Wastewater In Texas and Oklahoma we not only offer the latest in technology and process equipment for water and wastewater but we also specialize in aftermarket sales and service, including installation for products in all phases of processes. For more information visit our website at: www.hartwellenv.com HOUSTON 281.351.8501 ● AUSTIN 512.347.7676 ● DALLAS 817.446.9500 ● TULSA 918.299.8555 JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

V.M. EHLERS NEWS:

Do's and Don'ts By Jim Siddall, V.M. Ehlers Foundation Treasurer

A question on the application that seems to cause problems for some applicants is the “Do you have your own household?” or "Do you live with your parents?” If your parents claim you as a dependent, then you still live with your parents even if you live away from home while attending college. Also, if a question is not applicable, please put NA in the space, so we know that you did not miss the question or put None if that answers the question better. All the applications are scored, and the applications need to be complete in order to do the scoring. This is why we only process complete applications. Please remember the following items when applying for a scholarship and completing the application. •

Make sure your application is complete with an attached transcript and signature if mailing. We will not process incomplete applications.

•

Make sure your application is legible.

•

Make sure your application is postmarked by the due date – July 1st. We do not go by the date you sign the application.

•

Unfortunately, as hard as we try, there are times we cannot fund every applicant. So please be aware that submission of a completed application does not mean that you will automatically be funded.

V. M. EHLERS SCHOLARSHIP PROGRAM

Do's and Don’ts If you have been a member of TWUA for at least 12 consecutive months and want to go to college or your child wants to go to college, you or your child are eligible to apply for a V. M. Ehlers Scholarship. Scholarship applications are available on the TWUA website at www.twua.org. Click on Committees and then click on V. M. Ehlers. Scholarships are awarded to those who are working for an undergraduate degree. We do not award scholarships for Masters or Doctorate programs. When you complete the application, please remember that you are submitting an official document to the V.M. Ehlers Foundation, therefore your application must be complete. If you are selected to receive a scholarship, you will receive half of the funds for the fall semester. When you submit your grades showing that you have completed your classes and passed, you will receive the other half of your funds for the spring semester. You are eligible to receive a scholarship for four years, but you must reapply each year.

18 TEXAS WATER UTILITIES JOURNAL www.twua.org

The V. M. Ehlers Foundation is a non profit organization, but in order to keep that designation, we must comply with all of the IRS regulations and the by-laws established by the Foundation. This is why we are so demanding when we say applications must be complete. Last of all, if you have any questions, please contact someone on the V. M. Ehlers Board. If you do not know an Endowment Representative or Officer, please contact me (Jim Siddall). I will be happy to answer any of your questions. You can e-mail me at jsiddall@gptx.org. I wish everyone the best in their pursuit of their college degree.S

JUNE 2013

TEXAS WATER UTILITIES ASSOCIATON

PERMIAN BASIN REGIONAL SCHOOL

AUGUST 5-8, 2013 – MCM GRANDE HOTEL, 6201 E. BUSINESS I-20, ODESSA, TEXAS WATER Basic Water Groundwater Production Water Distribution Surface Water Production I* Water Laboratory

ACADEMIC OFFERINGS WASTEWATER WATER/WASTEWATER Basic Wastewater Water Utilities Safety Wastewater Collection Water Utilities Management Special Topics** CCC/CSI***

*Surface

Water Production I – 24 hour course – begins at 1:00 p.m. on Monday, August 5. All other courses begin at 8:00 a.m. on Tuesday, August 6.

**Special Topics pending TCEQ approval ***CCC/CSI provides 20 hours water renewal, 10 hours wastewater renewal, 20 hours CSI, and 16 hours BPAT renewal credit

REGISTRATION FEES TEXAS WATER UTILITIES ASSOCIATION MEMBERS Pre-Registration until 7/25/13 on-site & After 7/25/13 Surface Water Production I………………………………………$260…………..…..…………………$280 All Other Courses………………………………………………… $230…………………………..…… $250

NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION Pre-Registration until 7/25/13 On-site & After 7/25/13 Surface Water Production I………………………………………$320…..……………………………… $340 All Other Courses………………………………………………….$290………………………………… $310 Online and credit card registrations will incur a $5.00 processing fee. No credit cards for on-site registration. LUNCH WILL BE SERVED ON TUESDAY ONLY, NO LUNCH PROVIDED ON WEDNESDAY OR THURSDAY. Pre-registration packet pickup and onsite registration begins at 7:15 a.m. on Tuesday, Aug. 6. Courses are from 8 am to 5 pm Tuesday & Wednesday and 8 am to noon on Thursday. TCEQ exams begin at 1:00 on Thursday – separate check payable to TCEQ in the amount of $111 required to register for exam.

HOTEL

The MCM Grande is offering a special room rate of $74.99/outside or $79.99/inside. To obtain the special rate, please contact the hotel at (432) 362-2311 and specify the Permian Basin Water School. Reservation cut off date is 7/20/13. Additional hotel rooms have been blocked at a rate of $169 at the new Microtel Inn & Suites located at th 4300 E. 50 in Odessa. Reservation cutoff date is 7/15/13. Contact the hotel at (432) 614-4780 to make reservations.

GOLF TOURNAMENT

A golf tournament will be held at 1:00 p.m. on Monday, August 5 at Hogan Park in Midland. Cost of the tournament is $65/person and includes green fee, cart, and prizes.

REGISTRATION FORM - PLEASE PRINT CLEARLY OR TYPE Name ___________________________________________

Social Security or License # ______________________

Representing ______________________________________________

Phone _______________________________

Address ____________________________________________ City ___________________ State ___ Zip __________ Email Address ______________________________________ Course Selection ________________________________ TWUA Member ____Yes ____No

Visa/MC # _________________________________________ Exp Date _________

Security code__________ Cardholder’s name _____________________________ Billing Zip Code ________________ Payment MUST accompany registration. No purchase orders accepted. No refunds – Substitutions Only. Credit Card registrations may be made online at www.twua.org, mailed or faxed to (432) 332-1965. Online and credit card registrations will incur a $5.00 processing fee. No credit cards for on-site registration. Make checks payable to Permian Basin Regional School. Mail to P.O. Box 12604, Odessa, TX 79768. If you have questions, please contact Norma Clark at (432) 528-1608. JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

TEXAS WATER DEVELOPMENT BOARD NEWS:

More Storage, More Supplies: Lubbock and Lake Texoma Success Stories By, TWDB

The State Water Plan — a document the Texas Water Development Board updates every five years — is based on recommendations by the state’s 16 regional planning groups to address the needs of water users across Texas. State Water Plan-recommended projects involving Lake Alan Henry in Lubbock and Lake Texoma near the Dallas metroplex are just two of the many success stories that reflect regional water planning in action. When water supplies allocated by the Canadian River Municipal Water Authority started to diminish, the City of Lubbock looked to other sources to supplement its water. Using more than $83 million in TWDB financing, the city was able to tap into Lake Alan Henry and build 60 miles of raw water lines, pumping stations and a treatment plant. The project was completed in 2007 and filled Lubbock’s requirements: a program with less red tape and better interest rates. “The size and scope of this project would be our largest ever, so we were concerned about how to finance it and keep costs down,” says Aubrey Spear, Lubbock’s Director of Water Resources. “TWDB had just introduced the Water Infrastructure Fund, which was a streamlined program that allowed us to save $15 million in interest rates.” The Lake Alan Henry project now serves 230,000 Lubbock residents, users in smaller nearby communities, Reese Technology Center, Texas Tech University and cotton-related industries.

20 TEXAS WATER UTILITIES JOURNAL www.twua.org

“Over the long term, Lake Alan Henry should help us with sustainable growth over the next 100 years,” Spear reports. Just 50 miles north of the Dallas–Fort Worth metro area, Cooke, Fannin, Grayson and northern Collin counties are experiencing substantial growth. In response, the Greater Texoma Utility Authority (GTUA) purchased additional water storage capacity in Lake Texoma from the U.S. Army Corps of Engineers. This purchase was made possible with $21 million in financial assistance from TWDB. Without the favorable interest rates TWDB offered, it would have been much more difficult for us to achieve our objectives,” says Jerry Chapman, GTUA General Manager. GTUA is no stranger to taking advantage of the benefits of TWDB funds. The authority has secured funding on behalf of many communities for water treatment, pipeline and wastewater collection projects, to name a few. As a result, it’s become TWDB’s largest customer in terms of number of loans issued. The additional water supply from Lake Texoma will go toward residential use, to cool a new power plant in Sherman and for other industries that need raw or treated water. Chapman says, “With the new capacity, our long-term surface water supplies are more secure.” S

JUNE 2013

TEXAS DROUGHT REPORT F O R T H E 8 3 R D L E G I S L AT U R E | W E E K O F 5 / 6 / 1 3

DROUGHT CONDITIONS Despite recent rains, total statewide reservoir storage continues to decline with the lowest storage levels we’ve ever recorded for this time of year going back to 1990. Drought is expected to continue at least through the next three months for most of the state. Drought statistics • • • •

99% of state currently in drought 99% a week ago 90% three months ago 81% a year ago

Reservoir statistics • • • • •

Intensity:

Statewide: currently 66% full 66% a week ago 67% three months ago 78% a year ago Normally 85% at this time

D0 Abnormally Dry

Map courtesy U.S. Drought Monitor

D1 Drought - Moderate D2 Drought - Severe D3 Drought - Extreme D4 Drought - Exceptional

FOCUS AREA: WICHITA FALLS Conservation Capacity

Observed

Estimated

Conservation Storage (thousand acre-feet)

600 500 400 300 200 100

4 19

53 19

58 19

6 19

73 19

78 19

8 19

93 19

9 19

03 20

0 20

13 20

The Wichita Falls Area currently relies on lakes Arrowhead, Kemp, and Kickapoo for its water supply. After being nearly full in the summer of 2010, reservoir storage levels are now at their lowest since the drought of the 1950s. The City of Wichita Falls is now in a Stage 3 Drought Emergency.

Get more drought information on TWDB’s website and social media accounts! http://www.twdb.texas.gov

www.facebook.com/twdboard

http://www.twitter.com/twdb

@twdb

Jeremy Mazur, Director, Governmental Relations | Jeremy.Mazur@twdb.texas.gov | 512.463.5850 JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

Customer Service News? Why Social Media Is Important for Customer Service By, Joshua Danton Boyd

The internet is an integral part of nearly all business nowadays and that has brought another point of contact for companies. In fact, it has opened up an area where customers can talk about your company to thousands of people through social platforms without involving you directly.

but it will be directed to the company’s Twitter account. This now gives the business a perfect chance to rectify the problem in public and turn some bad publicity into some great publicity. If done right it can be a great PR coup.

The internet is not just your website or an e-mail address, there is a whole section out there on social sites which you need to be paying attention to. Neglect and you could cause big problems for your business.

The thing is, if you don’t have an account or, even worse, an account you never check or use, this chance to keep a customer and possibly gain more will be lost. The complaint will just end up festering on a social network and if you’re not active on there, you might not find out about it until it’s too late.

Most people nowadays use social media whether it’s Facebook, Twitter or LinkedIn. They use it to document the most minuscule parts of their lives to the most

So, it’s clear that if you don’t take control of your social media presence you’re missing out on a trick in regards to customer service. You need to have accounts that are active

important ones and everything in between. Now, people enjoy a good rant here and there and an easy way to get ammunition for that is by experiencing some poor customer service. It could be a rude shop assistant or a disinterested call centre worker, it doesn’t matter, if they haven’t done the job expected of them, people will complain.

and engaging. Not only does that look good anyway, but it could save you a lot of trouble.

This used to be constrained to a bit of a moaning to some mates over a drink or possibly an angry letter. Now though, people can tell their story to thousands in an instance and it can be easily shared further. As you can imagine, this has big consequences for a company’s reputation. There is one upside to this though. In most cases, especially with Twitter, people will complain publicly, 22 TEXAS WATER UTILITIES JOURNAL www.twua.org

Also, it’s important as it works as another way for people to contact you about a problem. People expect quick responses with social media and you need to be able to offer that. Even if you can’t solve the problem instantly, just being able to tell your customer that you’re looking into it can avoid them going into full public complaining mode. These accounts are not difficult to set up and, for the most part, do not take up too much time. The amount of involvement you put in is up to you. Some companies just keep them ticking over while others invest a lot more. Decide what is best for you, but always be available through them when your customers want to get in touch. You’ll start to see the benefits very quickly. S JUNE 2013

Texas Water Utilities Association th

59 Annual East Texas Regional School th August 27 (24hr Classes start on the 26 ) thru 29, 2013

Harvey Convention Center, 2000 W. Front St., Tyler, Texas COURSE OFFERINGS WATER Basic Water * Surface Water Production I (24hr) Surface Water Production II Ground Water Production Water Distribution

WASTEWATER Basic Wastewater Wastewater Treatment Wastewater Collection Wastewater Lab

WATER & WASTEWATER Utilities Safety Utilities Management Utilities Calculations * Pumps & Pumping (24hr) Customer Service Inspection-Cross Connection Control (10 Hrs. Wastewater 10 Hrs. Water Credit)

* Pre-Registration Required – Surface Water Production I and Pumps & Pumping classes are 24hrs. th

These classes start at 1:00 p.m. on Monday August 26 2013 at Harvey Convention Center th All other classes start with the General Assembly in Harvey Hall at 9:00 a.m. Tuesday, August 27 , 2013. The General Assembly is part of each course and attendance is mandatory Final class room locations for 20 hour courses will be announced at the General Assembly th Exams for Class “B, C, D” and Class “I, II, & III” certifications will be given the afternoon of August 29 . “A” exams 8:30am 8/28/12, Call TCEQ to schedule Class “A” exam. Water or Wastewater 512-239-6133 Separate checks for examinations may be made payable to TCEQ. No cash will be accepted.

REGISTRATION FEES Pre-Registration Through 8/16/2012 TWUA Members Only Non-Members

* On-Site Registration

$200.00 $250.00

$220.00 $270.00 th

* On-Site Registration for 20 hr. courses will be conducted at Harvey Convention Center from 7:30 – 8:45 a.m. August 27 th

Pre-Registration check-in and packets will be available at Harvey Convention Center from 7:30 – 8:45 a.m. August 27 th

Registration fees include lunch on August 27 and 28 . Extra lunch tickets may be purchased for $12 ACCOMMODATIONS Holiday Inn – 5701 S. Broadway, Tyler, TX 75703 903-561-5800 $89.00 for King / Double Rooms (Cutoff Date 8/4/2013) Specify East Texas Regional Water School

REGISTRATION FORM (ONLINE WITH CREDIT CARD) PRE-REGISTRATION DEADLINE IS AUGUST 16, 2013

PLEASE USE ONE FORM PER PERSON – COPY AS REQUIRED, PRINT CLEARLY

To Register at the door - have form completed with a check, cash, or money order payable to ETRS, No credit cards th

PRE-REGISTRATION DEADLINE IS AUGUST 16 , 2013 For Pre-Registration mail completed form with credit card info, check or money order payable to T.W.U.A., 1106 Clayton Lane, Suite 112 West, Austin TX 78723-1093 www.twua.org Credit card payments may be mailed or faxed (512-459-7124) to T.W.U.A. Name:

SS# or License # :

Course Selection:

E-mail:

Representing:

Day Phone:

Address:

City:

Fax: State:

Zip:

T.W.U.A. District/Chapter: Credit Card: Card Number: Signature: JUNE 2013

Master Card or Visa (circle one) Expires On:

If you have any questions contact: TWUA @ 1-888-367-8982 or Mike Norris @ 903-939-8278 mnorris@tylertexas.com

TEXAS WATER UTILITIES JOURNAL www.twua.org

24 TEXAS WATER UTILITIES JOURNAL www.twua.org

JUNE 2013

WEBINARS AND ONLINE TRAINING “Can’t travel? No problem...we’re bringing the training to you.” Are you in need of operator renewal credit hours? Look no further, we can help you save time and money! We are excited to announce our online training programs coming soon. TWUA will be hosting a wide range of webinars and online courses designed to fit everyone’s busy schedule. Visit our website at: www.twua.org to see the latest educational offerings.

Why attend online training?

v Convenient v Cost Effective v Efficient v Flexible v Quality v Easy Access v Variety v Comfortable v Certification v Tracking

One Click AWAY

TexasJUNE Water Utilities Association 2013 Voice: 888.367.8982

Website: www.twua.org TEXAS WATER UTILITIES Email: d.moore@twua.org JOURNAL www.twua.org Follow us on:

TWUA PROFESSIONAL BUSINESS CARDS: SUTORBILT Legend ® HeliFlow ®

DuroFlow ®

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Sales ▪ Service ▪ Repairs ▪ Fabricated Packages

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FAX: (713) 472-1359

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Houston/Stafford/Gulf Coast 281-980-7448 Austin/San Antonio/South TX 512-288-8552 Dallas/Ft. Worth/Oklahoma 972-769-1993

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Recondition Specialist of all Brands, Makes, and Models of:

Blowers and Air Ends ELGI, Gardner Denver, Roots, Lamson, Hoffman, ANY BRAND

WE UNDERSTAND WATER & WASTEWATER DISINFECTION At Severn Trent Services, we understand water. That’s why our Capital Controls® gas feed equipment products are used the world over for water and wastewater disinfection. Vacuum Regulators

Residual Analyzers

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Represented t dB By: Chl Chlor-Serv, S Inc. 107 Tradesman Drive Hutto, Texas 78634 T: +1 512 992 7473 E: chris@chlorserv.com www.chlorserv.com

Dallas 972-620-8900

Brownsville 956-831-6437

Austin 512-821-0045

Houston 281-333-9414

T104704201

26 TEXAS WATER UTILITIES JOURNAL www.twua.org

JUNE 2013

In Memory of

Mr. James "Jimmy" Smith Licensing Review Questions 1.

You have a sedimentation basin that measures 34 feet X 27 feet X 8 deep – The flow into this basin is 400 gpm – what is the detention time in hours – a. 1.37 hours b. 1.83 hours c. 2.28 hours d. 5.49 hours e. Not enough information to compute

____________________ is a disease causing pathogen that lives in the intestines of animals and humans and is resistant to chlorine – a. Pandemic Flu b. Mumps, Measles, & Chicken Pox c. Deoxyribonucleic acid d. Pneumonia e. Cryptosporidium

When an operator is referring to a “curb stop” he / she is referring to a device typically found – a.

Immediately after the customer meter so service can be interrupted by the customer b. At the curb or customer property line so the meter can be isolated c. At the main line d. In-line used to isolate backflow devices on sprinkler systems e. In-line immediately in front of Fire Hydrants Disinfection equipment shall have a capacity of at least __________ % greater than the highest expected dosage: a. 15 % b. 25 % c. 50 % d. 75 % e. 80 % JUNE 2013

Answers to Licensing Review: 1. C 2. E 3. B 4. C

James “Jimmy” Ross Smith, 59 of Cibolo, Texas entered into rest January 20, 2013 in Live Oak, Texas.

Jimmy was born January 8, 1954 in San Antonio, Texas to Wiley “John” and Jeana (Griffin) Smith. James worked for Cibolo Creek Municipal Authority from October 1, 1975 until the time of his death. He served as Secretary/Treasurer for the Texas Water Utilities Association Southwest Texas Regional School from 1992 until 2010. He was an accredited TWUA instructor, and Past President of various TWUA Districts or Chapters. He also was a Co-Author of the TWUA Wastewater Operations Manual, and Recipient of various awards through TWUA, including the LAS Leadership award. Jimmy enjoyed fishing either at the coast or up at his daughter and son-in-law’s place. Trap & Skeet became a good past time after he got his taste for shooting at the Victoria Southwest Texas Regional School. He also played in a country western band for 16 years. He loved wood working, Karaoke, campfire cooking, and shrimp boils. But his greatest joy was watching his two children grow into wonderful caring adults. James is predeceased by his parents, Wiley and Jeana Smith. He is survived by his wife of 36 years, Charlyne Smith of Cibolo, Texas, son; Jason Smith daughter; Kaylee and husband Aaron Dammann, Brother; Johnny and wife Marty Smith as well as numerous nieces and nephews and a wonderful host of friends. He will be truly missed by his TWUA FamilyS

In Memory of

Mr. Raymond Steve Schultz Raymond Steve Schultz, 69, of Brenham, the husband of Shirley A. Schultz, died March 17, 2013 at Scott and White Hospital in Brenham. Raymond was born March 8, 1944 in Brenham to Raymond John and Odell Wessinger Schultz. He attended St. Mary’s Catholic School, and graduated from Brenham High School in 1962. On Nov. 30, 1968, he was married to Shirley Kalkhake at St. Paul’s Lutheran Church of Shelby. Raymond retired from the City of Brenham in 2007. A member of Christ Lutheran Church, he played on the church baseball and volleyball teams. Hunting and attending car races were favorite pastimes, and he participated in the Salt Grass Trail Rides in years past. Raymond loved his family, and treasured time spent with them. His beloved dog, Fred, was a constant companion. Survivors include his wife, Shirley; sons and daughters-in-law Shane and Kimberly Schultz of Houston, and Shawn and Abbey Schultz of Nacogdoches; grandchildren Kasi Alexis Schultz, Sydney Alise Schultz, Avery Alexa Schultz, and Aiden Ray Schultz; sister and brother-in-law Betty and Delphine Randermann of Canyon Lake, Carolyn and James Grimm of Brenham, and Mary and Wallace Johnson of Bryan; brother and sister-in-law, Ronnie and Kathy Schultz of Bryan, as well as numerous nieces, nephews, and other relatives. Preceding him in death were his parents, and his mother-in-law and father-in-law, Ora Nell and Herman TEXAS WATER UTILITIES JOURNAL www.twua.org Kalkhake. He will be truly missed by his TWUA Family S

HUGHES, JASON L HUMPHRIES, MICHAEL JIMENEZ, JOE N JOHNSON, ERIC D KELLERHUIS, RYAN J KNUTSON, ROBERT J JR KROUPA, PAMELA L MAYFIELD, RYAN MEDLOCK, TONY L PATTON, ANTHONY J PHILLIPPE, TRENT A PINA, DANIEL F PRESSWOOD, THOMAS QUINN, SHAWN L ROBINS, DANIEL R SCHROEDER, JOHN D SCHULER, MARK D SCOTT, JASON D SHAW, DAVID M SIMMONS, EDWIN D SKARKE, EDWARD A SMITH, DOUGLAS U STEPHENS, TIMOTHY STEVENS, TRAVIS W STONER, RANDY S SYNOVEC, THOMAS THOMPSON, JESSIE TURNER, BRYAN P VASQUEZ, FELIX WAGNER, JAMES D WELCH, TIMOTHY R WHITE, NATHAN S WHITMIRE, BRANDON WILSON, CHARLES R WILSON, PATRICK R WRIGHT, COURTNEY WYLIE, BRADLEY D

LAMBERT, ADAM LIRA, RICHARD MACKENNEY, GEORGE IV OKEEFE, PHILLIP J SERVIN, RUBEN SIMONS, JOSHUA G TILLETT, JESS C TURKNETT, JOSHUA

WASTEWATER

LICENSES ISSUED: APRIL 2013

CLASS C

WASTEWATER COLLECTIONALVAREZ, JAMIE J SR BLAKLEY, JONATHAN M FORBES, STEVEN L CLASS I GALBRAITH, SEAN R GARZA, ROBERTO C ACEVEDO, JONATHAN F JOHNSON, SHAWN A BATES, LEE E II SURFACE WATER LIAO, JESS J ESTRADA, EDGAR LOPEZ, DAVID GABRIEL, ANDREW S CLASS B GONZALES, CHRISTOPHER MMALENA, KERI D MCKEE, JEFFREY A LARA, SANDRA A MOEHLMANN, DENNIS R ABRHAMS, DWIGHT L SR MENDOZA, JOSE N MULANAX, ANESA A HOLLANDSWORTH, JULIE STEPHENS, KARL B WHITTINGTON, FORREST G PRICE, EDWARD E PRINCE, DERRICK E WATER CLASS II CLASS C RASMUSSEN, MICHAEL F REEVES, MARK T BROWN, CORY A BARRERAS, MICHAEL CLASS A DIXON, JEFFREY M CASTANEDA, PABLO III EVANS, COREY R FARMER, JOSHUA B CLASS D BINKLEY, SANDRA R IVICIC, JUSTIN G FLORES, JUAN JR FORD, CYNTHIA D LIM, SHEW C HOLLINGSHEAD, DON ADCOCK, DYLAN C MARES, ATANACIO MAINORD, MICHAEL C KELLEY, PATRICK D BAKER, SCOTT A MCCARTY, MICKEY W PAINTER, ERIC R MONSON, MARK T BINDER, THOMAS PISHKUR, WALTER J SUGG, KYLE F VILLEGAS, ALBERT BUCHANAN, CLARENCE R THOMAS, BRANDON M WELLS, DEREK D CARAWAY, KYLE W WESTON, WAYLON S DANIEL, ALBERTO D JR WATER DIST CLASS D DAVIS, BRADLEY A CLASS III DELEON, HUGO E CLASS B ALFARO, RUBEN S DUGGER, EDDIE J BYERLY, JODY D ALLEE, JAMESON R ELLIS, PAUL M BYNOG, TIMOTHY S ROCKEY, BRAD J BANDA, ADRIAN FINDEISEN, ADAM K CASTRO, ESTEBAN SHAW, FRANK JR BASS, EDWARD L GAPA, JONATHAN T EAGLIN, HAROLD W STROTHER, JEFFREY A BRADSHAW, CHARLES R I GARCIA, MARK SR GILLILAND, JACOB W WILLIAMSON, TEMPLE T JR BUTTERIS, RYAN P GERARDINO, MICHAEL A GROUND WATER CANALS, ENRIQUE L JR GUNNINK, JONATHAN R WASTEWATER TREATMENT CARAWAY, KYLE W HERNANDEZ, HAYDEN K CLASS C CARY, SEAN CLASS B HERVEY, AARON R CHAPMAN, TIM W BARNES, DAVID S SR CLASS A HILL, COURTNEY R GAST, PAUL M CONAWAY, JUDSON D CARLSON, MATTHEW A JAY, KEVIN J IDOM, JAMES C DAYWOOD, RICHARD T III DELEON, RAFAEL CLOUGH, RONALD E III JONES, ELSTON H MCDANIEL, JEREMY J SAYRE, JAMES R DUKE, WILLIAM A JR COX, JUSTIN D LARES, RUBEN TRUJILLO, ALEJANDRO FLEEMAN, JOHN M DEAS, JEREMY L CLASS B LARSON, BENJAMIN A GILBY, MATTHEW P DUARTE, JOSE R SR MALOY, WAYLON D GONZALES, JUAN CLASS C ELIZONDO, JESUS M MEIER, SHEILA M ARREDONDO, ARMANDO GRAJEDA, PATRICIA A GUYTON, KEVIN E MERCADO, MANUEL J FOWLER, RYAN T APODACA, JOEL SR GWALTNEY, BEN M KLIEWER, KIP E MYERS, TOMMY L GONZALEZ, RAMIRO R BENNETT, GARY W HAMILTON, DANIEL J MATTHEWS, LETECIA A OTWELL, SCOTT G SR JONES, ROGER W BORJA, ALEJANDRO HARRIS, CALVIN M MCDADE, JAMES E JR PATEL, FANNYBEN D LOERA, RAYMOND R JR BRUNNER, JOSHUA HICKMAN, ANTHONY E MCGOWEN, KENTON L SANTOYA, RAUL R LOPEZ, ALEJANDRA CASTELAN, SIRO HOLLOWAY, KELLIE J MENDOZA, JESUS SCHNEIDER, BRIAN A NELMS, ROBBIE L JORDAN, BRAD A HONNEN, PAMELA E MORRIS, RANDALL W SMITH, DERRICK S WESSON, CARL W LAMBERT, ADAM HUFFMAN, YVETTE M RODRIGUEZ, JOSE A SOSA, JAVIER LIRA, RICHARD HUGHES, JASON L VALDEZ, DAVID SPINNEY, DON E MACKENNEY, GEORGE IV HUMPHRIES, MICHAEL STEVENS, TRAVIS W CLASS C WASTEWATER OKEEFE, PHILLIP J JIMENEZ, JOE N VASENTINE, JOSEPH D SERVIN, RUBEN JOHNSON, ERIC D VOWELL, MICHAEL R SIMONS, JOSHUA G WASTEWATER COLLECTION ALVAREZ, JAMIE J SR KELLERHUIS, RYAN J WOODARD, RICHARD M SR BLAKLEY, JONATHAN M TILLETT, JESS C KNUTSON, ROBERT J JR FORBES, STEVEN L TURKNETT, JOSHUA KROUPA, PAMELA L CLASS I GALBRAITH, SEAN R MAYFIELD, RYAN GARZA, ROBERTO C ACEVEDO, JONATHAN F MEDLOCK, TONY L SURFACE WATER JOHNSON, SHAWN A BATES, LEE E II PATTON, ANTHONY J LIAO, JESS J ESTRADA, EDGAR PHILLIPPE, TRENT A CLASS B LOPEZ, DAVID GABRIEL, ANDREW S PINA, DANIEL F GONZALES, CHRISTOPHER MMALENA, KERI D PRESSWOOD, THOMAS MCKEE, JEFFREY A QUINN, SHAWN L ABRHAMS, DWIGHT L SR LARA, SANDRA A MOEHLMANN, DENNIS R ROBINS, DANIEL R HOLLANDSWORTH, JULIE MENDOZA, JOSE N MULANAX, ANESA A STEPHENS, KARL B SCHROEDER, JOHN D WHITTINGTON, FORREST G PRICE, EDWARD E SCHULER, MARK D PRINCE, DERRICK E CLASS C SCOTT, JASON D CLASS II RASMUSSEN, MICHAEL F SHAW, DAVID M BARRERAS, MICHAEL REEVES, MARK T SIMMONS, EDWIN D BROWN, CORY A CASTANEDA, III 28 TEXASEDWARD WATERAUTILITIES JOURNALPABLO www.twua.org JUNE 2013 SKARKE, DIXON, JEFFREY M FARMER, JOSHUA B SMITH, DOUGLAS U EVANS, COREY R FLORES, JUAN JR CLASS D STEPHENS, TIMOTHY IVICIC, JUSTIN G HOLLINGSHEAD, DON

TEXAS WATER UTILITIES ASSOCIATION Individual Membership Application Use this form to: 1) Join TWUA "At Large" 2) Join TWUA and a District/Chapter 3) Renew your TWUA Membership Please Print Clearly BACKFLOW PREVENTION ASSEMBLY TESTER ALCOCER, KRISTIAN BOYD, LORENZO K BRATHWAITE, ALSTON L BRINKMANN, CHRIS CLUBB, ANDY F COBB, MARK E COLAPRET, GARRY M COPELAND, CHRIS CORN, JAMES R JR COUCH, JOHNATHON M DELEON, KEVIN D FAIRLIE, MARTIN G FOJTASEK, HEATHER K FOSTER, PHILLIP H JR FRANCO, JESUS FRY, TROY W JR GIFFIN, ROBERT GONZALEZ, JOSEPH D GRIPON, JUSTIN R GUTIERREZ, MARK A HADDON, RODNEY HALEY, MARTY D HANKINSON, KEVIN B HEMPHILL, JOEY L HIGHT, RANDAL W HINDS, ALDWIN C JARNAGIN, KYLE M JOYNER, DAVID P LEWIS, JAMES J LYSSY, NICK J MACHADO, JESUS MARTINEZ, JERRY MERRITT, JOSHUA D MILLER, BENJAMIN G MONTEROS, ESEQUIEL MUNOZ, RUBEN A PARCHESKY, JOSEPH PE PATTERSON, JACOB R PEDIGO, GREGORY S PEMBERTON, KEVIN A PERALEZ, AUGUSTINE PRICHARD, JAMES L REDDING, JOE L REYNOLDS, ERIC J ROBLES, EFRAIN SR RODRIGUEZ, MILAGROS SANTOMAURO, ARIEL A

STAUTZ, BRANDON M STEWART, NATHAN W TODD, JOSEPH E VIGIL, DANIEL M JR WALKER, RASHARD D WARD, BENJAMIN M CUSTOMER SERVICE INSPECTOR CHILDS, SHAWN B DAVIS, ERIC D ELIZONDO, JUAN M EMBRY, JASON SCOTT ESCALONA, DAVID FERRALL, TIMOTHY A GEE, ADAM T HOOKS, MICKEY L MURRAY, KEITH R PETREA, TONY G PRITCHETT, WILLIAM E III RUDISILL, JOHNNY E SAENZ, GERARDO STOWELL, CRAIG A

Application for: o o o o o

Active Member Full-Time Student Retired Member Membership Renewal New Member

*For additional information please contact our Membership Coordinator Ms. Henrietta Adee at: h.adee@twua.org

"At Large" or District/Chapter Name:_________________________________ Membership for year 20____ Name:________________________________________________________ SS# _______ - _______ - __________ Home Address:_________________________________________________ City:____________________________State:________ Zip:___________ Home Phone: (

)____________________________________

Work Phone: (

)____________________________________

E-Mail Address:_____________________________________________ Employer:_________________________________________________ Job Title:__________________________________________________ Amount of Dues Enclosed: $___________________________________ Signature of Member:________________________________________ Today's Date:_______________________________________________ A portion of your T.W.U.A. Dues is allocated for a subscription to the Texas Water Utilities Journal.

Submit all dues to the TWUA Central Office: 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093 For more information, call 888-367-8982 or 512-459-3124. Fax: 512-459-7124.

JUNE 2013

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA EMPLOYMENT CLASSIFIED ADS:

WATER / WASTEWATER OPERATOR

information. Fax resume and salary requirements to Rich Hollensed: (903)4654573 or email resume and salary requirements to: rhollensed@cityofdenison. com

SouthWest Water Company has opening for Water and Wastewater Operators in Austin, Baytown, Benbrook, Conroe, Mabank and Pottsboro, Texas. Performs routine checks of the facilities, maintenance and field customer service; helps ensure compliance with governing agencies regulations. Advanced skills and technical knowledge of water and wastewater treatment. High school diploma or GED; 1-2 years’ related experience, water /wastewater certification is preferred and backhoe experience a plus. Fax resume and salary requirements to: (832) 209-5007 or e-mail resume and salary requirements to: jobs@swwc.com.

WATER PLANT OPERATOR

Austin, Baytown, Benbrook, Conroe, Mabank and Pottsboro, Texas

WATER AND WASTEWATER PLANT OPERATORS Denison, Texas

The City of Denison, Texas currently has openings for both Water and Wastewater Plant Operators. Salary dependent upon license obtained. Full benefit package and TMRS 2:1 matching. Call for more

White River Municipal Water District Primary duties include maintaining drinking water standards within compliance with the Safe Drinking Water Act, TCEQ, and US EPA. Operator will be responsible for the proper operation and maintenance of a 4.6 MGD rated surface water treatment plant and a 1.9 MGD rated well field. Communication skills include answering customer service calls and dispatching repair crews by radio, telephone, operation of a “SCADA” system and preparation of documents by use of a computer. Mechanical skills will also be required to maintain several pump stations, storage facilities, and equipment located within the system. The Operator will also be required to work shift work and be on call as needed. Possess a high school diploma or equivalent, be able to obtain a Class D basic water license within 6 months of employment, with the ability to obtain a Class C

30 TEXAS WATER UTILITIES JOURNAL www.twua.org

Surface water certification issued by the TCEQ within (3) years of employment. Applicant must have a valid Texas Driver’s License, strong math skills, and be computer literate. Preferred Qualifications: Class C or higher Surface Water certification issued by TCEQ, Class A CDL. Salary DOQ, District pay 100% healthcare, 1-1 match up to 7% contribution

to Texas County & District Retirement System, provides housing and utility. Fax resume and salary requirements to: (806)263-4474 or E-mail resume and salary requirements to: wrmwdwo@gmail.com

JUNE 2013

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