August 2011

Texas Water Utilities

VOLUME 21

JOURNAL AUGUST 2011

" Proudly Serving Educational Excellence Since 1918"

TWUA UPCOMING REGIONAL SCHOOLS PERMIAN BASIN EAST TEXAS

DISTANCE LEARNING COMING SOON

NUMBER 8

Arlington, Texas June 21-23

Central Texas Regional School Killeen Civic Center Killeen, Texas

Craig McCoy (512)846-2948

Damon Boniface, (254) 986-2949

Southwest Texas Regional School American Bank Center EVENT Corpus Christi, Texas

Foster Crowell (361)826-1801

James Smith, (210) 658-6243

PRIMARY CONTACT

EXHIBITS CONTACT

2011 TWUA Regional School Schedule July 11-13

DATE August 2-4

Permian Basin Regional School MCM Grande Hotel Odessa, Texas

Norma Clark (432)528-1608

Norma Clark, (432) 528-1608

August 22-25

East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas

Mike Norris (903)939-8278

Mike Norris (903)939-8278

Nov. 1-3

West Texas Regional School Lubbock Civic Center Lubbock, Texas

Mike Lowe (806)675-0636

Russ Ropes (806)775-3237

Please contact the person listed above or T.W.U.A. Central Office at (888) 367-8982 Fax: (512) 459-7124 or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional information, visit www.twua.org. Thank you for your support!

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TEXAS WATER UTILITIES JOURNAL 3

Inside

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

President's Perspective..................................................................6

by CeCe White, T.W.U.A. President TWUA Executive Director News:....................................................8

by Russell Hamilton, ED PES News: Chemicals of Emerging Concern.................................................12

by Stephanie Nikirk, Sr. Environmental Specialist Safety News: UV Disinfection Unseen Hazards.................................................16

by Renee Witherspoon, Safety Committee Member In The News: What You Should Know...............................................................18

by Wendy Kock, USA Today Hydrofracking News: The Opportunities & Risks of Drilling for Shale ..........................20 Gas-a Fact Sheet from Energy Vision Customer Service News: First Contact: The Source of Customer Loyalty..........................24

by Leanne Hoagland-Smith, President of Advance System

ADVERTISERS

Classified Ads.....................................................................................30 Ana-Lab...............................................................................................9 East Jordan Iron Works.......................................................................19 Global Treat, Inc................................................................................. 2 Hardin & Associates Consulting, LLC .................................................. 15 Jim Cox Sales, Inc. .............................................................................. 3 Layne-Texas.......................................................................................26 Professional Cards..............................................................................26 Magna Flow......................................................................................... 5 Moody Bros., Inc................................................................................15 Samco Leak Detection........................................................................19 Scoop Sludge Hog................................................................................ 7 Smith Pump Company, Inc........................................ Inside Back Cover USABlueBook....................................................................Back Cover

TRAINING

T.W.U.A. Training Schedule........................................................................14-16 T.W.U.A. East Texas Regional School Registration.............................................23 .T.W.U.A. Sam Houston Day School formation...................................................10 TEEX Training Schedule..................................................................................27

Front Cover Photo Courtesy of : Glenn Barlow Gorman Falls, Texas

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization.

POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

4 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PRESIDENT: Lighthouse

CeCe White, President

S

ince August marks the halfway point of my tenure as President, I thought I would deviate from the interview format and write a “regular” article. I’ve been thinking a lot lately about change and perception and how it influences our understanding of what is happening around us. It also greatly influences our choices and decisions – big and small.

In his book, Seven Habits of Highly Effective People, Steven Covey relates an experience as related

by Frank Koch, in Proceedings, the magazine of the Naval Institute.

Two battle ships assigned to the training squadron had been at sea on maneuvers in heavy weather for several days. I was serving on the lead battleship and was on watch on the bridge as night fell.

The visibility was poor with patchy fog, so the captain remained on the bridge keeping an eye on all activities.

Shortly after dark, the lookout on the wing of the bridge reported “Light, bearing on the starboard bow.”

“Is it steady or moving astern?” the captain called out.

Lookout replied, “Steady, Captain,” which meant that we were on a dangerous collision course with that ship.

The captain then called to the signalman, “Signal that ship: We are on a collision course, advise you change course 20 degrees.”

Back came a signal, “Advisable for you to change course 20 degrees.”

The captain said, “Send, I’m a captain, change your course 20 degrees.”

“I’m a seaman second class,” came the reply. “You had better change course 20 degrees.”

6 TEXAS WATER UTILITIES JOURNAL www.twua.org

By that time the captain was furious.

He spat out, “Send, I’m a battleship.

Change course 20 degrees.”

Back came the flashing light, “I’m a lighthouse.” We changed course.

This captain was very used to giving orders and having everyone respond immediately to what he wanted done. It never entered his mind that someone would disobey a directive from him. He didn’t perceive any other possibility. I’m sure the captain experienced not a little embarrassment at being shown that in spite of his rank and the size of his ship he was in the wrong.

But without the abrupt change of focus and perception he received when he learned that the other light was a lighthouse not a ship, some serious consequences may have occurred, including property damage and possible loss of life or limb. Can you imagine his embarrassment (or the Navy’s for that matter) , not to mention other consequences, if the communication had not continued to the point it did and the ship had collided with land that was marked with a lighthouse put there to prevent such occurrences?

How often do we sail our ship into a lighthouse simply because we are so set in our ways that we cannot see what is really in front of us?

Our organization has gone through a number of big changes in the past 10 years. Just to name a few: we have had changes in Executive Directors, we have changed our location for Annual School, due to TCEQ requirements our district and chapter meetings have taken a new direction, membership renewals will soon be on-line, we are developing our own training manuals; we are seeing more and more computer based testing for licenses. All of these new ways of doing things mean that the members (me included) need to break out of their comfort zone, change course and steer around the lighthouse and out into open water.

For some of us, making that change doesn’t take a lot of work and effort, for others it is very difficult.

I, personally, have not been a great proponent of change in the past. I had to really work at building excitement and enthusiasm for change – and someAugust 2011

times it was the little ones that really got me. Over the years I have learned to try to see change as a challenge and opportunity for new knowledge. As I learn more, my perception changes and allows me to work through the challenges without some of the stress that fighting the change can bring.

I have a couple of tips that might help you use change to your advantage: Build Self Esteem - There is only one you. You have special talents and interests. Be aware of them and be willing to use them to help you make use of change that comes your way.

Be Open and Flexible - Knowing that change can happen at any time helps you adjust when the time comes. Try and see beyond what “has always been done.”

Keep a Positive Attitude - A positive attitude goes a long way towards improving any situation that comes along. You may be able to have some positive input into the change.

Take Control of Your Life - What can you do now to help you cope with the changes in your life? Make a list of positive and negative outcomes of the change or reactions to the change. Practice finding good in changes, even the little ones. It is not what happens to you that causes your life to be happy or unhappy;

August 2011

it is how you react to what happens. Your reaction governs the outcome.

A Common Story- Have a clear sense of purpose.

Know what it is that you contribute to the organization or family and don’t focus on what you are or are not getting. For example, when someone talks to you about our organization do they hear comments relating to grievances, disgruntlement over changes, or do they hear conversations relating to pride in TWUA and the job we do.

Some of these suggestions may work better for some than for others. And none of them will totally eliminate the challenges that come with change. When I use these tips I find that I can steer my ship away from the lighthouse. I will never have the ability to immediately head fearlessly into open water – but I am getting better at avoiding the rocky shores and minimizing damage that might result from a head-on collision with a lighthouse.

For some fun reading on dealing with change try Who Moved My Cheese? An Amazing Way to Deal with Change in your Work & in Your Life, © 1998 Spencer Johnson, M.D.

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TEXAS WATER UTILITIES JOURNAL www.twua.org

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"

H

ard to believe this year is going by so fast. For those counting, there’s something like 145 days until Christmas. I went into a store over the 4th of July weekend and they were actually starting to put out Christmas things.

We are preparing for the TWUA Mid Year Board Meeting. This year the board meeting is August 19th with the V.M Ehlers scholarship meeting scheduled for August 18th. Both meetings will be held in Austin and as members of the association you are encouraged to participate (especially those in leadership positions with the Districts, Sections, and Regions).

The association had a very good Regional Conference and I want to thank TCEQ for allowing Susan Hier and Linda Saladino to come and make presentations regarding Computer Based Testing and RG compliance at TWUA training events. I also want to thank those who attended the conference. Your dedication to the association and operator training is appreciated.

The association's Distant Learning project is moving forward. We have the equipment functioning and we have been working to become familiar with how it will be used. We are still working with vendors to merge the different technologies into one seamless program and we will be presenting our process to TCEQ for approval soon.

We plan to send information to Directors, Managers, and Supervisors of Public Water Supply entities as soon as we obtain TCEQ approval. We plan to follow this up with the distribution of information to all the operators. Watch your mail and check our website for more information.

The association has also been working to improve our website. We have totally revised our website and we think it will serve our members better.

Check out the updated site and please provide feedback. If there is something that you would like to see incorporated or if there is a feature that would make your life as an operator or members easier, please let us know.

8 TEXAS WATER UTILITIES JOURNAL www.twua.org

With the upgrades in technology we need your assistance. In order to take advantage of all that is available, we need your email address and updated contact information. We will be able to provide more information electronically but the key will be current email contact information.

The association does not share or sell member contact information (especially email). We have approximately 9,000 members and with the last email blast we found that we only have about 4,000 email addresses. Out of the 4,000 we have approximately 3,100 are valid email accounts.

With all of the free email host sites such as Yahoo, Gmail, Hotmail, AOL, MSN, etc. we feel there is no financial burden or hardship for all operators to establish an email account and we encourage those of you who have not established an email account to do so.

It really is painless.

We foresee being able to send TWUA membership renewals, training notices, district meeting notices, current news articles and alerts, share association news, and stay in better contact with our membership through the use of email. You would always have the ability to opt out of the TWUA email should you feel you are being bombarded with information.

On a different subject - Lula Betenson was 95 and before her death she wanted to “clear the air” regarding her brother, Bob. Lula comes from a Mormon family.

Her family migrated from Iowa to Utah, settled near Circleville, where Lula lived until her passing.

Lula had an older brother who died in his 30’s and his name was Bob. Bob was the first of 13 children. In the years since his death, there are a lot of stories and tales related to Bob. Lula insists most are not true or have been greatly embellished.

Lula wanted everyone to know the Bob she and her mother knew. The Bob who was polite and caring.

The Bob who respected women and was the perfect gentleman. The Bob who loved the company of a good woman. The Bob who had perfect table manners. When dining in a restaurant, Bob would always leave more than customary gratuity for the waitress.

Bob loved his mother. When he was away from home he missed her and when he returned he would sweep August 2011

her off her feet and waltz around the room. They would then spend hours visiting. These are the memories of her brother that Lula chooses to focus on.

Bob’s dad lost most of his land to another homesteader in a property rights dispute. Bob went to work for another rancher to help the family. This is where Bob’s life took a turn. Bob did not choose his employer very carefully and the rancher soon had Bob rustling cattle.

Bob’s first brush with the law came when he “let himself in” to a closed mercantile store and took clothes; but he left a note saying “he intended to pay for the items as soon as he got some money”.

Recently, scholars like Larry Pointer, who wrote In Search of Butch Cassidy, have dug up evidence showing that in all likelihood Butch Cassidy did fake his death in San Vicente, Bolivia.

They suggest that after making it big in Bolivian train, payroll and bank robberies, Butch sailed to Europe, got a facelift, moved back to America, married and then settled in Washington. Some of the evidence is convincing, especially a detailed manuscript about Butch and Sundance which actually appears to have been authored by Cassidy himself.

The feeling that the large cattle outfits were squeezing out the small guys never set well with Bob. Bob continued to rustle cattle from the larger ranches and he would help his family and friends with profits he acquired.

Typically, I try to find a way to use these stories to encourage the operators and strengthen faith. I attempt to offer hope in that where they are today is not where they have to stay. I attempt to relay that though hard work and dedication they have the ability to make improvements in their lives - This time I have nothing relating to this story; just thought it made for interesting read. S

Bob soon figured out that cattle rustling was not providing the income that would support his lifestyle. He turned to robbing banks and trains.

Remember- We do not need all the operators of Texas to be members of TWUA – JUST YOU !!!

Bob would say that “what he was doing was shameful and that he was trying hard to walk the straight and narrow” but by associating with outlaws and men of questionable character; he seemed to always be running from the law.

Bob saw himself as a modern day Robin Hood – “taking from the rich and giving to those who really need it”. Bob formed a gang of elite outlaws and they successfully took unknown fortunes from the banks, trains, and mines.

The gang had expensive taste and would soon go through the money so more “jobs” had to be planned and executed. Bob and his gang performed the longest string of successful train and bank robberies in American history. Lula stated that her brother told her he never killed a man and he was proud of that.

Eventually, the law caught up with Bob and he spent time in a Wyoming prison. When released he soon took up his old ways and was on the run. When law enforcement was getting close Bob and his close friend Harry left the country. They would go to England and eventually settle in Argentina.

According to Lula, this is where the story differs from what has been written and what the movie producers portray. Robert Parker and Henry Longabaugh were better known as Butch Cassidy and the Sundance Kid. According to Lula, Butch staged his death in South America and he actually went to Europe and got a face lift, moved back to America and lived in Spokane, Washington until his death in 1937. Sundance also came back to America and lived in Utah under the name of Bill Long until his death in 1936.

August 2011

P. O. Box 9000 • Kilgore, Texas 75663-9000 903-984-0551 • Fax: 903-984-5914 www.ana-lab.com • email: corp@ana-lab.com Ana-Lab Corporation is an employee-owned organization which provides industry, government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing.

Amarillo 806-355-3556

Dallas 972-620-8900

Brownsville 956-831-6437

Austin 512-821-0045

Houston 281-333-9414

T104704201

TEXAS WATER UTILITIES JOURNAL www.twua.org

SAM HOUSTON WATER UTILITY ASSOCIATION 60th ANNUAL ALL-DAY CONFERENCE & EXPOSITION FRIDAY, AUGUST 26, 2011 Humble Civic Center 8233 Will Clayton Parkway TRAINING CREDIT IN WATER AND WASTEWATER CERTIFICATION (TCEQ APPROVAL PENDING)

REGISTRATION AND CLASSES Registration Time: 7:00 am Classes start at 8:00 am

Morning Classes Water Or Wastewater Credit (Upon TCEQ Approval)

Lunch Meal Provided

Afternoon Classes Combined Classes (W/WW Credit)

**VENDOR EXHIBITORS BOOTHS** Open

(Upon TCEQ Approval)

7:30 A.M. to 2:00 P.M.

Vendor Prize Drawing and Door Prize Awards at 2:00 P.M.

Detach here and send

Detach here and send

-----------------------------------------------------------------------

REGISTRATION FORM

Type of Application:

________Visitor

________ Non-Member

________ Member

Name (please print): _______________________________________________________________ Representing: ____________________________________________________________________ Address: ________________________________________________________________________ City: ______________________ Phone: (______) ________________

State: ______________

Zip: ______________________

License #: ________________________________

(May use SSN-members only, for certification credit only)

Costs (for appropriate credit): Sam Houston District Members: FREE Visitors: $70.00

T.W.U.A. Members: $20.00

AWBD Members:

$40.00

Visitors Welcome: Utility District Board Members, City Administrators, Utility Department Heads, Elected Public Officials For exhibitor information contact Allen Schreiber at (832) 435-8600 or FAX (281) 358-5670. You can obtain further information at the Association’s web site www.shwua.org. For more information about this or Sam Houston membership please contact

SHWUA Attn: Bonnie Worthington at PO Box 690008, Houston TX 77269-008 or (281) 477-PUMP or FAX (281) 477-0888.

10 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

Where Did The Water Go?

By R. Hamilton

Temperatures are soaring; Our state is parched and dry.

Rivers that were once roaring; Are now impacting our water supply.

For some, lake levels are becoming critically low; We waste this precious resource, and sometimes it’s just for show.

The water table is falling and wells are failing fast.

It’s time we take this problem serious and learn from our past.

Water restrictions and drought contingencies, sadly a norm across the state.

We need a significant rain event, sooner rather than late.

The severity of the situation is one for the ages.

Our current conditions are very real and not just data for the pages.

Fires and destruction are occurring, on a regular basis; And thanks to these events, our recreational areas are no longer an oasis.

3,000,000 acres burned and still no federal aid, Thankfully our Texas resolve, is proudly being displayed.

Water is essential and a necessity for life, We have the power to change things; and end this feeling of strife.

Hope and encouragement is what abundant rain will bring, Our creator is a loving God, and onto this we cling.

Prayer is essential, to ending this current trend, So let’s all join together and pray this drought will end.

We ask you Lord, to bless our state, While in nervous anticipation, we reverentially wait.

© 2011 Russell Hamilton August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

PES NEWS:

Chemicals of Emerging Concern ByStephanie Nikirk, Sr. Environmental Specialist, Fort Worth Water Department, Pretreatment Service Division

C

 current-use and legacy pesticides

ontaminants of Emerging Concern in Rivers and Streams and the Effects on Fish Populations

by Stephanie Nikirk, Sr. Environmental Specialist, Fort Worth Water Department, Pretreatment Services Division

 brominated flame retardants

At the EPA/Region IV Pretreatment Association Annual Workshop which was held August 2-5, 2010, “Contaminants of Emerging Concern in Rivers and Streams and the Effects on Fish Populations” was one presentation that was discussed.

 phytoestrogens

Chemicals of emerging concern are defined as synthetic or naturally occurring chemicals (or microorganisms) that are not commonly monitored in the environment, are generally not regulated, but have the potential to enter the environment and cause adverse effects. Sources of these chemicals include wastewater treatment plants, industrial effluent, stormwater runoff, agriculture and landfill leachate.

Those contaminants that are related to wastewater treatment plants (WWTP) include:  pharmaceuticals – human and animal  synthetic hormones – birth control, hormone replacement therapy

 bisphenol A and other plastic-derived compounds  nanoparticles

Agricultural sources include:  animal manure and litter  natural and synthetic hormones  antibiotics/antimicrobials  feed additives  pesticides and herbicides  human biosolids Studies of 23 municipal WWTPs with pharmaceutical formulation facilities discharging certain classes of drugs, such as barbiturates, muscle relaxants, tranquilizers, opioids and amphetamines, showed five out of seven drugs were detected in the effluent WWTP flows.

 antibiotics  various drugs from Viagra to prozac  personal care products  antimicrobials – soap, detergent, toothpaste  fragrances  organic UV filters  DEET Those contaminants that are related to industrial effluents, urban/suburban stormwater runoff and landfill leachate include: 12 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

A recent antidepressant study of one WWTP in Colorado showed measurable levels in downstream sediment and fish brains. Many of these chemicals are produced to have a biological effect, and as such have an effect on non-target organisms at very low levels (on the endocrine/immune system). There seems to be interactive effects of the complex mixtures of the chemicals.

Fish health is a good indicator of environmental or ecosystem health. Chemical effects of these pollutants on fish include endocrine disruption, immune system/disease resistance effects, cancer/neoplasia promotion and numerous physiological and pathological effects such as oxidative damage.

Behavior is also affected. Fish necropsy, comparisons based on sex, age, and weight, visible abnormalities, hormone level tests, microscopic tissue examination, genetic studies, identification of parasites/pathogens and other techniques are used as indicators of these chemical effects.

Environmental stressors such as water quality issues like high pH or ammonia levels, increased water temperature, nutrients, or low DO can affect the fish population.

Opportunistic parasites cause infection in the weakened fish.

Intersex in normally gonochorist fishes are suggested as a marker of endocrine disruption. This is most often associated with exposure to estrogens and estrogenic compounds. There is increasing evidence that estrogenic chemicals and other endocrine-disruption substances modulate the immune response and disease resistance.

Chemicals suspected include DDT, Atrazine, Estradiol, Ethinyl estradiol, among others.

Phytoestrogens are a diverse group of naturally occurring nonsteroidal plant compounds that, because of their structural similarity with estradiol (17-β-estradiol), have the ability to cause estrogenic or/and antiestrogenic effects. The similarities, at molecular level, of estrogens and phytoestrogens allow them to mildly mimic and sometimes act as antagonists of estrogen.

Sources of phytoestrogens include agricultural, paper and pulp mills, and industrial (for example soy milk manufacturers).

humans causes:  Increase in reproductive system problems  Declining sperm counts  Reduced semen quality  Genital abnormalities -cryptorchidism  Reduction in testicle size  Increased prevalence of testicular cancer It is suggested that this syndrome is a result of disruption of fetal programming and gonadal development during fetal life and is related to adverse environmental influences/contaminant exposures or other factors affecting hormone levels.

Human testicular cancer rates have increased sharply in the past three decades in the U.S. Female human reproductive organs also show effects when exposed to certain chemicals.

These and other studies by the scientific community are shedding light on the importance of keeping our waterways free from these types of chemicals, so the above described effects on animal and human populations can be avoided.

For more information go to http://water.epa.gov/ scitech/cec/ or http://www.epa.gov/ppcp/.

Article excerpts taken from the presentation “Contaminants of Emerging Concern in Rivers and Streams and Effects on Fish Health” by Vicki Blazer, U.S. Geological Survey, National Fish Health Research Laboratory, Kearneysville, WV.

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Commonly found chemicals in fish tissue include certain types of pesticides, PCBs, flame retardants, and personal care products with ingredients such as Triclosan. Tissues with the highest levels included the ovaries and brain, the lowest being the skin.

These affected organs, produce changes in reproduction, behavior, and immune system development, among others.

Human organs are also being affected in a detrimental manner. Testicular Dysgenesis Syndrome in male August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TO REGISTER FOR ANY OF THESE CLASSES, GO TO WWW.TWUA.ORG/TRAINING.HTM

TWUA TRAIN To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

Date

Sept 13-15 Oct 18-20

Location

Waco New Braunfels

Course

Basic Water Basic Water

Address

200 Colcord 355 FM 306

Hours

Credit

20 20

W W

Ground Water Prod

W

Aug 30-Sept 1

Waco

SWP I

200 Colcord

24

W

Sept 27-29

Waco

SWP II

200 Colcord

20

W

Aug 16-18 Oct 18-20 Dec 13-15 May 15-17

New Braunfels Victoria Waco New Braunfels

Distribution Distribution Distribution Distribution

355 FM 306 2902 Bluff 200 Colcord 355 FM 306

20 20 20 20

W W W W

Nov 15-17

New Braunfels

Basic Wastewater

355 FM 306

20

WW

WW Treatment Sept 13-15 Sept 20-22 Oct 11-13 Nov 7-9 Nov 15-17 June 12-14

New Braunfels Victoria Waco Corpus San Marcos New Braunfels

WW Collection WW Collection WW Collection WW Collection WW Collection WW Collection

WW 355 FM 306 2902 Bluff 200 Colcord 2726 Holly Activities Center 355 FM 306

20 20 20 20 20 20

WW WW WW WW WW WW

WW Lab Oct 17-19

El Paso

Management

10751 Montana

20

W/WW

Aug 9-11 Aug 15-17 Nov 8-10 April 17-19

Carrollton Corpus Gatesville New Braunfels

Pump and Pumping Pump and Pumping Pump and Pumping Pump and Pumping

4750 Josey Lane 2726 Holly 110 N 8th 355 FM 306

24 24 24 20

W/WW W/WW W/WW WW

Aug 9-11 Aug 16-18 Mar 20-22

Waco Victoria New Braunfels

Safety Safety Safety

200 Colcord 2902 Bluff 355 FM 306

20 20 20

W/WW W/WW W/WW

Nov 15-17 Feb 21-23

Victoria New Braunfels

Valve and Hydrant Valve and Hydrant

2902 Bluff 355 FM 306

20 20

W/WW W/WW

Aug 9-11 Sept 13-15

Midlothian Carrollton

Calculations Calculations

#1 Community Circle 4750 Josey Lane

20 20

W/WW W/WW

Sept 20-22

Gatesville

Chlorinator Maint

110 N 8th

20

W/WW

Dec 13-15

San Marcos

CSI/CCC

Activities Center

20

W/WW/CSI/BPAT

BPAT Refresher Sept 12-16

Beaumont

EIT (Instructor I)

1350 Langham

40

No operator hours

Oct 3-7

Amarillo

IDE (Instructor II)

Osage Plant

40

No operator hours

14 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

NING SCHEDULE 20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER (ON-SITE ) $230 MEMBER $280 NON-MEMBER 24 HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER $ 290 NON-MEMBER (ON-SITE) $290 MEMBER $340 NON-MEMBER

OCCUPATIONAL LICENSING CUSTOMERS: Beginning March 1, 2011, the Texas Commission on Environmental Quality (TCEQ) will accept a credit card or electronic check transfer for payments for all new occupational license and registration applications. As a result, any person applying for a new Occupational License or registration will be able to pay their application fee online using the TCEQ’s ePay system. Note: All online renewals will continue to be processed through Texas. gov. The ePay system allows companies, cities, municipalities, and organizations to pay up to 20 employees at one time using this system.

At the time of the exam a printed receipt will be required. The receipt is considered to be a copy of the email verifying your payment or a copy of the web page showing the Trace Number and Voucher Number(s). For additional information and instructions on how to use the ePay system, please visit http://www.tceq.texas.gov/licensing/exams/registration. If you have questions please contact the Occupational Licensing Section at 512-239-6133 or email us at licenses@tceq.texas.gov. Allan Vargas, Manager Occupational Licensing Section.

Registrar for your class today on-line at http://www.twua.org/training.php * Or download the form at http://www.twua.org/forms.

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TEXAS WATER UTILITIES JOURNAL www.twua.org

SAFETY NEWS:

UV Disinfection Unseen Hazards

By Renee Witherspoon, MS, CSP, CHMM, Safety Committee Member

M

prescription drugs including tetracycline, as well as some diuretics, antidepressants and certain cosmetics can sensitize individuals to developing increased adverse reactions to UV exposures. See http://www.totalblock. com/PhotosensitiveDrugs.htm for a list of drugs known to cause photoallergic, photosensitive and phototoxic reactions. Long term exposure to UV radiation has been linked to skin cancer.

any of our wastewater treatment facilities are now utilizing ultraviolet (UV) disinfection in its arsenal against pathogenic organisms. Although there are many positive benefits of UV treatment including: inactivation of most viruses, spores, and cysts; elimination of the need to handle, transport and store hazardous materials such as chlorine; shorter contact times; user-friendly operations and no residual effect that can be harmful to humans or aquatic life, there is a potential for an unseen hazard, that being ultraviolet light.

• Eye Injury – UV radiation can injure the cornea, the outer protective covering of the eye. Photokeratitis is a painful sensation in the eye, sometimes described as sand in the eye (also known as ‘welders flash’) that may last for several days. Long term exposures to UV can lead to the formation of cataracts.

Basics on UV Lamps: UV disinfection systems work by transferring electromagnetic energy in the form of ultraviolet radiation from the mercury arc lamp to a microorganism’s genetic material (DNA and RNA). When the UV light penetrates the organism’s cell wall, it destroys its ability to reproduce and infect its host.

The optimum wavelength to effectively inactivate microbes is between 250-270 nanometers (nm). Since visible light we see is between 400-700 nm and UV disinfection is between 250-270 nm, UV light at these wavelengths is invisible to the human eye.

UV lamps are typically tubular with an outer casing called an “envelope”. This envelope is made from quartz. Inside this envelope the electrodes emit electrons which cause an inert gas to ionize. When the gas becomes ionized when the unit is in operation, a plasma stream is created when the mercury atoms become excited from the ground state to higher energy levels. When the atoms return to their ground state they release their energy in the form of UV light.

Hazards Associated with Exposure to UV Unfortunately, there are no immediate warning signs with UV overexposure. Overexposures can occur quickly (seconds or minutes) and can result in skin and eye injury.

• Skin Injury – UV radiation causes a photochemical reaction called erythema, characterized by redness or a rash. Use of certain 16 TEXAS WATER UTILITIES JOURNAL www.twua.org

Protecting Yourself from Overexposure to UV: A key to effectively reducing your exposure to UV is to properly shield the source of the UV light or to require that operators wear the appropriate personal protection, such as UV-rated glasses, goggles or face shield and long-sleeved shirt. When performing maintenance on lamp systems, it is important to cover any part of the lamp that is not essential to the work being conducted, and limit time spent doing that task when lamps are in operation.

Since UV radiation behaves similar to other types of radiation (i.e. gamma and x-rays), there are three things to remember to limit exposure: time, distance and shielding.

•

Limit time spent working with the source.

•

Increasing the distance from the source decreases the intensity.

•

Use shielding by covering any exposed parts of the lamp while performing maintenance.

To help prevent eye and skin injuries associated with UV exposure, always read and be familiar with the safety precautions associated with the equipment and keep any shields in place.

August 2011

Training: Lamp fouling is a potential problem among UV systems, so proper cleaning and maintenance of the lamp system is important. With routine cleaning and maintenance there is a potential for exposure to the hazards of UV. Personnel working with UV lamp systems should receive specific training on the hazards of UV.

What is Ultraviolet Light?

UV light is defined as electromagnetic radiation in the spectral region between 180 and 400 nanometers (nm). People who work with UV sources are at risk for UV exposure including eye injury, skin burns and skin cancer.

Training on UV radiation should include: •

Effects of UV light

•

Signs and symptoms of exposure

•

Operating practices/procedures for use of UV containing equipment

•

Types of protective equipment available and use of shielding

•

Handling medical emergencies

Conclusion: Now that wastewater treatment facilities are choosing UV disinfection as an option, we need to become aware of its potential hazards. Precautionary measures should be taken when operating or providing maintenance to these lamps to avoid overexposures.

Since the UV light provided by these lamps cannot be seen by the human eye there is no visual sensation of the exposure.

Overexposures can develop quickly and result in painful eye injuries, skin burns, premature aging of the skin, and skin damage, including skin cancer. So make sure that if you have UV systems at your facility that your personnel are trained to recognize this unseen hazard.

References: 1. Wastewater Technology Fact Sheet, Ultraviolet Disinfection, USEPA, http://water.epa.gov/ scitech/wastetech/upload/2002_06_28_mtb_ uv.pdf 2. UV Water Treatment Technology. http:// www.spartanwatertreatment.com/uv-watertreatment.html 3. Medicinnet.com, Sunburn and Sun Poisoning. http://www.medicinenet.com/sunburn_and_ sun_poisoning/article.htm Wastewater disinfection systems use ultraviolet light to disinfect wastewater and prevent spread of waterborne pathogens. Photos courtesy of Donny Carrasco, City of Lubbock, Southeast Water Reclamation Plant S

August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

What You Should Know: Bisphenol A (BPA)

By Wendy Koch, USA Today

B

PA is a high production volume (HPV) chemical widely used in manufacturing polycarbonate plastics (like those found in bottled water) and epoxy resins used in nearly every industry.

Humans appear to be exposed primarily through food packaging manufactured using BPA, although those products account for less than 5 percent of the BPA used in the country. Food packaging is under the jurisdiction of the Food and Drug Administration (FDA), not EPA. The concern with bottled water is that heat is believed to cause the chemical Bisphenol A; which is in the bottled water containers, to leach out of the plastic and into whatever is stored in the container.

Bottled water that has been exposed to high heat and direct sunlight has potential to cause health concerns especially in young children.

The consumer has no idea how long the water in bottled water has been in the container or what extremes the containers could have been exposed to. The water could have been in a warehouse, on a truck, or sitting on distributors loading docks exposed to heat and sunlight for unknown periods of time.

Exposure to the hormone-disrupting chemical Bisphenol A (BPA) has been underestimated, because prior lab tests have looked at single exposures rather than daily diets, the University of Missouri reports.

The study, recently released, is billed as the first to examine BPA concentrations in any animal after exposure through a steady diet, which mirrors the chronic exposure that humans receive through food packaging. The chemical, linked to breast cancer, heart disease, diabetes, male infertility and other health problems, is widely 18 TEXAS WATER UTILITIES JOURNAL www.twua.org

used in bottles and cups and in the linings of metal cans, including infant formula.

The UM scientists continuously exposed the mice to BPA through their feed and found a significantly greater increase in the active form of the chemical, which can bind to sex steroid receptors and exert adverse effects.

“When BPA is taken through the food, the active form may remain in the body for a longer period of time than when it is provided through a single treatment,” the study’s lead author Cheryl Rosenfeld, associate professor in biomedical sciences, said in a statement.

She added: We know that the active form of BPA binds to our steroid receptors, meaning it can affect estrogen, thyroid and testosterone function.

It might also cause genetic mutations.

Thus, this chemical can hinder our ability to reproduce and possibly cause behavioral abnormalities that we are just beginning to understand.

The study, published in Environmental Health Perspectives, says more than 8 billion pounds of BPA are produced every year, and more than 90% of U.S. residents have measurable amounts of BPA in their bodies. Its funding came from the National Institute of Environmental Health and Sciences.

An increasing number of U.S. states have been moving to ban BPA’s use in products aimed at young children, and some countries, including Canada, have already approved such bans. The U.S. Food and Drug Administration, in Jan. 2010, said it had August 2011

“some concerns” about the chemical’s potential effects on brain development of fetuses, infants and children. It did not say BPA is unsafe.

Via its packaging, food is by far the main source of human exposure to BPA, according to the World Health Organization and the United Nation’s Food and Agriculture Organization. Less important sources, they said, are house dust, soil or toys, dental treatments and thermal papers such as cash register receipts.

Americans have twice as much of BPA in their bodies as do Canadians, but the reasons for the disparity remain a mystery, a Tufts University study in March concluded.

The author, Laura Vandenburg, found the disparity in all age groups and noted, in both countries, that children and adolescents have the highest levels of BPA. Another study released in March said adults and children can reduce their BPA exposure by eating more fruits and vegetables and less food from plastic containers and metal cans.

A group of 20 San Francisco residents had 66%. less BPA in their urine after spending three days on a diet of fresh, organic and unpackaged food, according to the Silent Spring Institute, a Massachusetts-based nonprofit that studies environmental factors in women's health.

Because BPA is a reproductive, developmental, and systemic toxicant in animal studies and is weakly estrogenic, there are questions about its potential impact particularly on children’s health and the environment. It is clear that the government and scientists and doctors need more research to better understand the potential human health effects of exposure to BPA, especially when it comes to the impact of BPA exposure on young children.

The Department of Health and Human Services -- through its Centers for Disease Control and Prevention (CDC), the National Institutes of Health (NIH), and the Food and Drug Administration (FDA) -- is investing in important new health studies in both animals and humans to better determine and evaluate the potential health effects of BPA exposure, including $30 million in studies at NIH. Results of this scientific research are expected in approximately 18 to 24 months. S

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August 2011

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HYDROFRACKING:

The Opportunities & Risks of Drilling for Shale Gas- a Fact sheet from Energy Vision

Hydrofracking: The Opportunities & Risks of

for Shale Gas - a Factsheet from hydrofracking Energy Vision imWhatDrilling is “hydrofracking”?

How does ____________________________________________________ pact the environment?

“Hydrofracking” fluid, which is injected into shale What is “hydrofracking”? formations, uses about one to two million gallons of igh-volume hydraulic fracturing, or “Hydro-

H

water for a single “fracking,” and a well may be fracking,” is a method of extracting natural gas from shale rock formations buriedhydraulic up to 10,000 fracturing, feet under High-volume orfracked “Hydrofracking,” is resource a method multiple times. So water depletionof 30 or more states. It involves blasting these formations be a concernburied as extracting natural gas from shale rockmay formations up to 10,000 feet horizontally with water, sand and chemicals and creatdrilling expands, especially in of the water-short ing fissures so the released. under 30gasorismore states. It involves blasting these formationsparts horizontally with West.

water, sand and chemicals and creating fissures so the gas is released.

20 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

In addition, more than 200 chemicals may be used in the hydrofracking fluid. While these make up just a fraction of the total materials in the fluid, they include recognized carcinogens (benzene, arsenic and polycyclic aromatics).

Research for this paper was conducted by EV intern, Caroline Herman, a Freshman at Bryn Mawr College, Bryn Mawr, PA. Sources: 1. TEDX: The Endocrine Disruption Exchange. 2010. Accessed May 20, 2010.http://www.endocrinedisruption.com/chemicals.introduction.php

Other substances are associated with endocrine disruption, damage to

2. ShaleShock. Drilling 101. 2010. Accessed March11, 2010.http://shaleshock.org/resources/drilling-101/

reproductive health, immune suppression, and genetic mutations.

2a. The New York Times. The Halliburton Loophole. Published November 2009.

Anecdotal information has been released on areas in which toxic substance containing fluids may have escaped and contaminated watersheds.

3. Thomas, Library of Congress. HR 2766. Accessed March 11, 2010. http://thomas.loc.gov/cgi-bin/query/z?c111:H.R.2766:

This would, indeed, pose a continuing health threat to humans and to wildlife drinking or exposed to this water. And given the rapidly expanding use of hydrofracking, more substantial documentation of water contamination is critical.

About 60% of the hydrofracking fluid is usually recovered after drilling. It is stored on site in evaporation pits and may then be trucked offsite for use in another fracking operation or for treatment and disposal in surface waters or underground reservoirs. Forty percent or more of the fluid remains underground.

Is the water and air pollution affecting public health?

Yes. From areas in the West and in Pennsylvania where hydrofracking operations are going on have come dozens of reports of water contamination and on health impacts on citizens. What is known is that chemicals that could impact public health are used in hydrofracking fluid. Research by Dr. Theo Colborn, a leading expert on endocrine-disrupting chemicals1, and testimony by the Natural Resources Defense Council, by Environmental Advocates of New York, and by Riverkeeper contain discussion of these chemicals. But more thorough government documentation is needed of the quantities of these chemicals used and on related impacts on public health. S For More Information, please contact Energy Vision: Jennifer Fortin, EV, 138 E 13th St. NY. NY. 10003 Tel: 212 228 0225 Web www>energy-vision.org

4. GovTrack. Fracturing Responsibility and Awareness of Chemicals Act. June 2009. Accessed March 11, 2010. http://www.govtrack.us/congress/ bill.xpd?bill=s111-1215 5. Pennsylvania Department of Environmental Protection. Marcellus Shale. January 2010. Accessed March 11, 2010. http://www.elibrary.dep. state.pa.us/dsweb/Get/Document- 77964/0100-FS-DEP4217.pdf 6. Environmental Protection Agency: Office of Ground Water & Drinking Water. Safe Water Drinking Act. Accessed March 11, 2010. http://www. epa.gov/safewater/sdwa/ 7. Environmental Protection Agency of New York City. Statement on Hydrofracking. Accessed March 10, 2010.

8. EnCana Oil Company. Drilling For Natural Gas. Accessed March 10, 2010. Encana.com/operations/gas 9. Chesapeake Energy Corporation. Fact Sheet. Accessed March 10, 2010. http://www.chk.com/Media/CorpMediaKits/Regulatory_Framework_Fact_Sheet.pdf 10. River Reporter. Growing Concern About Gas Well Deals. January 2007. Accessed March 11, 2010. http://www.riverreporter.com/issues/08-01-17/head2-gas.html 11. Energy In Depth. Hydrofracking. Accessed March 9, 2010. http:// www.energyindepth.org/?s=hydrofracking&x=0&y=0 12. Earth Works. Hydraulic Fracturing 101. Accessed March 12, 2010. http://www.earthworksaction.org/FracingDetails.cfm 13. Scientific American Online. Natural Gas Drilling Produces Radioactive Wastewater. November 9, 2010. Accessed March 11, 2010. http://www. scientificamerican.com/article.cfm?id=marcellus-shale-natural-gas-drillingradioactive- wastewater 14. ProPublica. Gas Drilling. Accessed March 9, 2010. http://www.propublica.org/series/buried-secrets-gas-drillings-environmental-threat 15. New York State Department of Environmental Conservation.

Marcellus Shale. Accessed March 9, 2010. http://www.dec.ny.gov/energy/46288.html 16. Riverkeeper. Drilling Reporter Volume 6. Published 2010.

17. Economic Impacts: Marcellus Shale Gas Play. 2009. Accessed March 10, 2010.

18. The New York Times. Dark Side of a Natural Gas Boom. 2009. Accessed March 9, 2010.

19. Natural Resources Defense Council. Issues: Water. Accessed March 12, 2010. http://www.nrdc.org/water/default.asp

August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TEXAS WATER UTILITIES ASSOCIATION Individual Membership Application Use this form to: 1) Join T.W.U.A. "At Large" 2) Join T.W.U.A. and a District/Chapter 3) Renew your T.W.U.A. Membership Please Print Clearly

Application for: o o o o o

Active Member Full-Time Student Retired Member Membership Renewal New Member

*For additional information please contact our Membership Coordinator Ms. Henrietta Adee at: h.adee@twua.org

"At Large" or District/Chapter Name:_ _______________________________ Membership for year 20____ Name:________________________________________________________ SS# _______ - _______ - __________ Home Address:_________________________________________________ City:____________________________State:________ Zip:___________ Home Phone: (

)____________________________________

Work Phone: (

)____________________________________

E-Mail Address:_____________________________________________ Employer:_ ________________________________________________ Job Title:__________________________________________________ Amount of Dues Enclosed: $___________________________________ Signature of Member:________________________________________ Today's Date:______________________________________________ A portion of your T.W.U.A. Dues is allocated for a subscription to the Texas Water Utilities Journal.

Submit all dues to the T.W.U.A. Central Office: 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093 For more information, call 888-367-8982 or 512-459-3124.

Fax: 512-459-7124.

22 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

Texas Water Utilities Association th

56 Annual East Texas Regional School August 22 thru 25, 2011

Harvey Convention Center, 2000 W. Front St., Tyler, Texas COURSE OFFERINGS WATER WASTEWATER WATER & WASTEWATER Basic Water Basic Wastewater Utilities Safety * Surface Water Production I (24hr) Wastewater Treatment Utilities Management Surface Water Production II Wastewater Collection Utilities Calculations Ground Water Production ** Wastewater Lab * BPAT 24 Hour Refresher (24hr) Water Distribution * Pre-Registration Required – Surface Water Production I and BPAT 24 Hour Refresher classes are 24hrs. nd These classes start at 1:00 p.m. on Monday August 22 at Harvey Convention Center ** Pre-Registration Required – Wastewater Lab is limited to 25 students rd

All other classes start with the General Assembly in Harvey Hall at 9:00 a.m. Tuesday, August 23 , 2011.

The General Assembly is part of each course and attendance is mandatory Final class room locations for 20 hour courses will be announced at the General Assembly th

Exams for Class “B, C, D” and Class “I, II, & III” certifications will be given the afternoon of August 25 .

“A” exams 8:30am 8/24/11, Call TCEQ to schedule Class “A” exam. Water 512-239-6086 or Wastewater 512-239-0176

REGISTRATION FEES Pre-Registration Through 8/12/2011

* On-Site Registration

TWUA Members Only $175.00 $200.00 Non-Members $215.00 $240.00 rd * On-Site Registration for 20 hr. courses will be conducted at Harvey Convention Center from 7:00 – 8:45 a.m. August 23 Pre-Registration check-in and packets will be available at Harvey Convention Center from 7:00 – 8:45 a.m. August 23 rd

rd

th

Registration fees include lunch on August 23 and 24 . Extra lunch tickets may be purchased for $12 ACCOMMODATIONS Holiday Inn – 5701 S. Broadway, Tyler, TX 75703 903-561-5800 $79.00 for King / Double Rooms

Specify East Texas Regional Water School

REGISTRATION FORM

PRE-REGISTRATION DEADLINE IS AUGUST 12, 2011

PLEASE USE ONE FORM PER PERSON – COPY AS REQUIRED, PRINT CLEARLY

To Register at the door - have form completed with a check, cash, or money order payable to ETRS, No credit cards PRE-REGISTRATION DEADLINE IS AUGUST 12, 2011 For Pre-Registration mail completed form with check or money order payable to T.W.U.A., 1106 Clayton Lane, Suite 112 West, Austin TX 78723-1093 Credit card payments may be mailed or faxed (512-459-7124) to T.W.U.A. Name:

SS# or License # :

Course Selection:

E-mail:

Representing:

Day Phone:

Address:

City:

Fax: State:

Zip:

T.W.U.A. District/Chapter: Credit Card: Card Number: Signature:

August 2011

Master Card or Visa (circle one) Expires On:

/

If you have any questions contact: TWUA @ 1-888-367-8982 or Mike Norris @ 903-939-8278 mnorris@tylertexas.com

TEXAS WATER UTILITIES JOURNAL www.twua.org

CUSTOMER SERVICE NEWS:

First Contact: The Source of Customer Loyalty

By Leanne Hoagland-Smith, President of Advanced System

I

n Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty. This may be the first step, but the next step is to shift the focus away from loyal customers to loyal employees. By recognizing the significance that the “first contact” a customer has is with the employees.

The foundation for a loyal relationship begins with the employee. In retail and many service businesses, employees experience a short training session usually 16 hours or less. The time is spent viewing required legal videotapes, completing paperwork and learning the basic company policies including from answering the telephone to using the cash register.

Yet, very few businesses actively develop those employees who have first contact with the customer.

This result in employees who lack the real skills needed to develop those long-term relationships and contributes to the high turnover rate experienced by many retailers.

Imagine developing employees who can answer the following questions consistently and then take the appropriate action: 1. What do my customers really want or need?

2. How can I meet their needs?

To create such positive self-aware employees begins with creating good feelings about the individual employees. Techniques such as creative visualization or positive affirmations can enhance the employees’ behaviors. Creative visualization uses the imagination to visualize and achieve success.

Recent research conducted by the Helsinki School of 24 TEXAS WATER UTILITIES JOURNAL www.twua.org

Business reveals that only 5% of all communication is received as it was intended. In simpler terms, five out our every 100 words are actually received by the customer as the employee intended. Given the brief dialogue between customers and employees, this research suggests that the source for many unsatisfied customers begins with this first contact. How many orientation sessions actually discuss effective communication skills?

Now imagine developing: Employees who are proactive in their communications with customers Employees who understand the four fundamental principles of successful interpersonal communication Employees who go the extra mile for customers Possibly by shifting paradigms, businesses can begin to cultivate loyal customers through loyal employees who are self-aware and actively demonstrating successful attitudes, skills and knowledge on a daily basis.

Your business begins and may potentially end with that “first contact.” The question now is “What are you going to ensure that each first contact turns into a second, a third…?

About the Author: Leanne Hoagland-Smith is President of Advanced Systems, The Process Specialist, located outside of Chicago, IL. She partners with her clients to connect the 3P’s of Passion, Purpose and Performance to affect sustainable change in 4 key areas: financials, leadership, relationships and growth and innovation within a variety of industries ranging from education to manufacturing. Leanne can be reached at 219.759.5601 or leanne@processspecialist.com Copyright © Leanne HoaglandSmith www.processspecialist.com

S August 2011

TWUA OBITUARIES:

MR. BOBBY E. MCCOY 1928 - 2011

Bobby McCoy, longtime TWUA member, died of cancer on April 11, 2011 at his home in Georgetown, Texas. He was 83. Born January 11, 1928 in Austin, TX of a sharecropper, Bobby began his quest to become the first in his family to graduate from college. His love of water soon became apparent when he became a lifeguard at Barton Springs in Austin and a member of the high school springboard diving team.

After graduating from Austin High School, Bobby joined the United States Navy in the waning years of World War II. He was most proud of his service to our country. Following his Navy hitch, Bobby used his GI Bill to enroll in Southwest Texas State Teacher’s College in San Marcos. It was there that he met the love of his life, Janice Rowell, to whom he later married. Bobby graduated from Southwest Texas with a double major in biology & chemistry. He was a varsity cheerleader and was in the Who’s Who Among American College Students. In the next few years, he worked for the Texas Parks and Wildlife, surveying the Pedernales River and Lake Medina, taught high school, and was a chemist for Rhome and Haas. When the Johnson Space Center opened in Houston, Bobby went to work with Graham Engineering, doing water laboratory analysis. He rose in position with the various contractors at NASA and was eventually responsible for all water that entered and all water that left the JSC, including the wash water from the moon walks. He was one of the few individuals that had full access to all buildings at JSC during space missions.

Bobby had AA licenses in water and wastewater, and was a member of TWUA since 1964, serving as Secretary-Treasurer of the Gulf Area District in the 1970’s and as a member of the Public Education Committee until last year. He was an instructor for TWUA and TEEX and authored the initial Surface Water I Manual. His TWUA honors included the Exemplary Service Award in Education and Training in 1996, the Distinguished Service Award in 1998, and the Meritorious Service Award in 2000. He is survived by his wife of 57 years, Janice, a son, Craig McCoy, (who is also involved in TWUA) and daughters, Brenda McCoy of Coppell and Jean Peck of Humble. Memorials can be made to the VM Ehler’s Central Texas Scholarship Fund.

Licensing Review Questions 1. A common chemical oxidizer is – a. Sodium chloride b. Sodium hydrochloride c. Soda ash d. Lime e. Potassium permanganate 2. You come upon an unconscious person who is unresponsive. The most important thing to check first is – a. The persons airway b. The persons pulse c. The persons pupils d. The persons wallet e. The persons circulatory system 3. As an operator you have been on the scene working on rehab for an old brick manhole. The manhole is located in one lane of traffic on a busy street. You have been testing the air and using a forced air ventilator for each entry and have not detected any dangers. You have re-grouted the inlet and outlet line and have a temporary plug in the inflow line. It has been 2 ½ hours since you were last in the structure – it is time to remove the temporary plug; you should –

a. Assume that entry will be safe since no dangers have been recorded b. Hold breath and quickly enter and remove the plug c. Threat the entry just like it is the first and test air & ventilates the structu d. Assume that Carbon Monoxide from passing cars could have settled in e. Both c & d 4. All Lift Stations MUST have automatic controls – the most common methods for controlling lift station pumps and motors are – a. Floats, Electrodes, LED, & Pressure b. Floats, Electrodes, Bubblers, & Acoustic c. Mercury Vapor bulb, LED, & Acoustic d. Electronic times, Floats, Electrodes & Laser level e. All the above Answers to Licensing Review: 1.B 2.A 3.E 4.B

August 2011

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PROFESSIONAL BUSINESS CARDS:

Wastewater Water infrastructure Business consulting

Texas Offices:

Austin: 512.328.8975 • Dallas: 972.393.3100 • El Paso: 915.545.4400 Houston: 713.759.0999 • San Antonio: 210.824.8949 45 Offices Nationwide • BrownandCaldwell.com

Houston/Stafford/Gulf Coast Austin/San Antonio/South TX Dallas/Ft. Worth/Oklahoma

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“Russell Drilling Co., Inc.” 15286 U.S. Hwy. 259 North Nacogdoches, Texas 75965 Municipal Well Drilling & Designing Complete Submersible Pump Service and Well Workover Service

Travis Russell

Phone: (936) 569-8909

e-mail: trussell@russelldrilling.com Fax: (936) 569-1948

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WATER RADIOCHEMISTRY Tritium Uranium Radiostrontium Radium Isotopes

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Established 1961. State Certified.

NELAC Accredited.

Contact: Analytical Department 4601 Indiana St. Golden, Colorado 80403 303-279-4501

Lab No. 11417

26 TEXAS WATER UTILITIES JOURNAL www.twua.org

August 2011

WATER & WASTEWATER TRAINING August 2011

Industry news and course information e-mailed directly to your inbox.

Signing up is safe, fast, and simple.

Visit teex.org/subscribe to sign up.

Texas Engineering Extension Service

Infrastructure Training & Safety institute 301 Tarrow | College Station, TX 77840 800-SAFE-811 (800-723-3811) teex.org/www | itsi@teexmail.tamu.edu

TEXAS WATER UTILITIES JOURNAL www.twua.org

FINLEY, BROOKLYN L FOLEY, BRAD J FORD, RYAN L GARCIA, ELEUTERIO GARCIA, JULIO C GARLOWICH, JOSEPH GARZA, LARRY GOHEEN, JIM G GONZALEZ, MAIRA M HARKCOM, LORI N HARRIS, EUGENE W HATTAN, SHELLY S HAYES, VICKIE R HENDERSON, SCOTTY M HIGGINBOTHAM, MARSHALL GROUND WATER HONEA, TERRY D WATER TREATMENT HOOKS, HOWARD B JR OPERATOR JENNINGS, TREVOR L JOLIBOIS, KEVIN L CLASS B CLASS A KASER, STEPHEN D CARTWRIGHT, JAY KEEL, JASON A BARNETT, ANDREW MORENO, MICHAEL KEENE, MICHAEL B MONTEZ, JESSIE PHINNY, DIAN KIOLBASSA, CLARENCE VANDAGRIFF, TRENT LASTICE, COURTNEY LEWIS, STANLEY H CLASS D LIM, SHEW C PE CLASS C LLOYD, KEVIN B ACEVEDO, VINCENT L LOPEZ, BELINDA R BERRY, JAMES W AINSWORTH, ANH T LOPEZ, JORGE A CANALES, CARLOS A ASHLEY, BRANDON T CHAPEL, CLAYTON L LOPEZ, JOSE R AUTRY, RYAN P COCKRELL, STEVE M MARCARIO, SHIRLEY A BOSARGE, PAMELA J DAILY, AARON M MARTINEZ, ANTHONY BOYD, STEVEN G ELLIS, DEBBIE R MARTINEZ, ESTEBAN BRADLEY, JEREMY A ESPINOZA, ANDREW J PE MCMULLEN, DENNIS A BRANTLEY, ALLEN GONZALES, ALEJANDRO MELTON, DARWIN R BROWN, CORY A JAROMIN, FRANK E MORROW, JAMES E BRYANT, CLYDE A KOVAR, PHYLLIS P MORTON, LEONARD BURNS, CHARLES R LAUGHLIN, ROBERT MUSE, FRANK R CALDERA, CARLOS J MOHEIT, JERAD W NICKERSON, SUSANNA CAMPBELL, BRADLY J POSEY, SAM C PEREZ, RICHARD L CAMPOS, HERMAN RANGEL, TOMAZ D II PERKINS, GREG L CANTU, RIGOBERTO REYES, JIMMY PESCADOR, MIGUEL A CARRAMAN, JULIO C SANCHEZ, JENNIFER PINKSTON, JAY R RS CELAYA, LESTER L SOIKE, GLENN A RAMIREZ, JAIME J CHAMBERS, MAGIC V TRAVELBEE, SHAWN RAMIREZ, JOSHUA J WALKER, JERRY L CLARK, DAVID M RASH, KENNETH F JR WELSH, RANDY JOE CLARK, MARK R RASMUS, MARSHA A WILLIAMS, WILLIAM T CROFT, DANA P REAGAN, KRIS S CUNNINGHAM, ROY D ROARK, RONALD SURFACE WATER DANIELS, DONALD L ROBERTSON, MIKE L TREATMENT DE LUNA, MELECIO JR RODRIGUEZ, FIDEL DEANDA, EDGAR E PE RODRIGUEZ, RENE J DEES, SPENCER E CLASS B ROSS, GREG A SR DELAGARZA, LOREN RUNKLE, RANDY L CAMERON, MARCUS P DEVAAL, MARCEL SALDIVAR, JUAN COOK, NICHOLAS L DOMINGUEZ, JESSE SAMFORD, FRED M JONES, DAVID D DONAHOO, JEFFREY M SCHWING, CARL M PE LUCE, WILLIAM T JR DRUECKHAMMER, DUSTIN L SEYMOUR, CARL L MANSEL, DONALD D ELIZONDO, JESUS M SIMMONS, SEAN P PAUZAUSKIE, ANTHONY ELLIOTT, DENNIS J SINGLETON, JOHN P PITMAN, NOAH S FERNANDEZ, JOSEPH R SMITH, SHON C TOWNSON, DAVID S FINLEY, BROOKLYN L SPENCE, CALEB W FOLEY, BRAD J STRINGER, CHRISE FORD, RYAN L CLASS C THOMPSON, AUBREY GARCIA, ELEUTERIO VEST, MICHAEL A GARCIA, JULIO C ANDREWS, MICHAEL WELLS, DEREK D GARLOWICH, JOSEPH ARMSTEAD, STACEY WESTON, WAYLON S GARZA, LARRY BISHOP, BRANT A WHEELER, JOSEPH W GOHEEN, JIM G BOERNER, DONALD L WILLIAMS, WAYNE E GONZALEZ, MAIRA M CULLISON, WILLIAM E YBARRA, ROBERT L FORD, ROBERT T HARKCOM, LORI N HEDRICK, STEVEN D HARRIS, EUGENE W MATHEW, SHAJI M HATTAN, SHELLY S MCKINLEY, SOLOMON HAYES, VICKIE R PEGUERO, LUIS A HENDERSON, SCOTTY M PICKETT, CHARLES A HIGGINBOTHAM, MARSHALL SCHNIERS, JOSEPH S HONEA, TERRY D SNOW, THOMAS D HOOKS, HOWARD B JR UTILITIES JOURNAL www.twua.org 28 TEXAS WATER JENNINGS, TREVOR L JOLIBOIS, KEVIN L

LICENSES ISSUED: MAY 2011 CLASS C

ANDREWS, MICHAEL ARMSTEAD, STACEY BISHOP, BRANT A BOERNER, DONALD L CULLISON, WILLIAM E FORD, ROBERT T HEDRICK, STEVEN D MATHEW, SHAJI M MCKINLEY, SOLOMON PEGUERO, LUIS A PICKETT, CHARLES A SCHNIERS, JOSEPH S SNOW, THOMAS D THOMAS, BRYAN P WHITE, LOWELL C WATER DISTRIBUTION CLASS B FERGUSON, CLYDE SMITH, AUBREY W CLASS C BEACH, BOB S BURNS, JEREMIAH A CONNELL, GERALD DANCER, TERRY D DIAZ, JAIME C DIXON, JOHN D FOWLER, LAURA G FRANCO, CARLA A HUGHES, LANCE L JAROMIN, FRANK E JIMENEZ, ERINEO JOHNS, JOE E II KELLER, JEFF LITTLE, JAMES J MYERS, CHRIS NESLONY, AARON M ORTEGA, TONY C PATTERSON, CHRIS PIERCE, STEVEN H PINNEDA, RUSSELL P PIPPIN, WILLIAM E JR RIOS, SALOMON RIPLEY, DARREN A ROBBINS, CALVIN S RODRIGUEZ, VICTOR SANDERS, JEFFERSON S SOUZA, FREDERICO A STATEN, JASON W TAYLOR, WAYDE H TISDALE, JEREMY B VERNON, CHARLES VILLASANA, CARLOS E WASTEWATER COLLECTION CLASS I EGNER, HEATHER L FUENTES, CRISTOBAL GLANVILLE, TODD E JARAMILLO, NOAH P KAISER, TIMOTEO E MOJICA, JUAN C PIPPIN, WILLIAM E JR TORRES, JEFFREY A TREVINO, ABIMAEL CLASS II

WASTEWATER COLLECTION CLASS I EGNER, HEATHER L FUENTES, CRISTOBAL GLANVILLE, TODD E JARAMILLO, NOAH P KAISER, TIMOTEO E MOJICA, JUAN C PIPPIN, WILLIAM E JR TORRES, JEFFREY A TREVINO, ABIMAEL CLASS II CANNON, STEVEN GARCIA, JOE A JR HERNANDEZ, CARLOS KING, WILLIAM L KITE, PAUL J PATTON, RANDY D STEVENS, ROBERT H STUCKER, RICKY D TANNER, CLINT JR TREVINO, JESSE J WILEY, JOHN L CLASS III KIRKHAM, DOUGLAS LEAL, ERNESTO C RAMIREZ, JUAN C WRIGHT, MICHAEL WASTEWATER TREATMENT CLASS A ANCEL, RICHARD A NORTHAM, AMY M

CLASS B BARRON, REFUGIO BELL, CLARENCE CISCO, TIMOTHY FOX, IAN R GAYOSO, LEON F III PEPIN, DANIEL J SESLAR, BRIAN J TESLAR, JOSEPH THORP, JOE R III WRIGHT, DEANO D CLASS C BAKER, TIMOTHY C BOS, REBECCA C CARDONA, PRECILIANO CHAVEZ, DEVIN V FUCHS, EVAN L GAYLE, WILLIAM T HAMMONDS, KATHY J JEFFRIES, BEN T JOB, WILLIAM L III JOHNSON, LOUIS R III JONES, DANDY R 2011 August LANGFORD, DAN C MEYER, CECIL R JR NOBLES, KENNETH L

BEDNER, SEAN A BETANCOURT, ANASTACIO BLANCHARD, TERRY P BLANTON, FRANK L BARRON, REFUGIO BORNEMANN, DANNY BELL, CLARENCE BRADLEY, LYLE R CISCO, TIMOTHY BRYANT, JAMES A FOX, IAN R BUFFALO, NICHOLAS J GAYOSO, LEON F III BUSHMAN, DAVID P PEPIN, DANIEL J CALHOUN, LANDRUM SESLAR, BRIAN J CARBERRY, THOMAS TESLAR, JOSEPH CASTILLO, JOE M JR THORP, JOE R III CHAFIN, DEAN J WRIGHT, DEANO D CHAMPAGNE, JOSHUA COHN, JOSHUA D COX, RONALD D JR CLASS C DE LA PENA, ARMANDO J DIAZ, JOHN D BAKER, TIMOTHY C DOWGAR, ADAM K BOS, REBECCA C ERVIN, TERRY L CARDONA, PRECILIANO FLETCHER, JESSE CHAVEZ, DEVIN V FORD, DALTON R FUCHS, EVAN L GABRIEL, MATTHEW GAYLE, WILLIAM T GARCIA, CARLOS A HAMMONDS, KATHY J GODDARD, ROYCE E JEFFRIES, BEN T GOLDWIRE, KENNETH JOB, WILLIAM L III GONZALES, JOSE A JOHNSON, LOUIS R III GONZALEZ, ANTHONY JONES, DANDY R HAGLER, AARON LANGFORD, DAN C HERNANDEZ, RAYMOND MEYER, CECIL R JR ISAAC, DANNY A NOBLES, KENNETH L JACKSON, BO J NOGGLER, THOMAS J JOHNSON, CEDRIC O PEREZ, JORGE JOHNSON, WILLIAM J PIRRUNG, MICHAEL J KRISTYNIK, BRANDON J REYNOLDS, FRED A LAIRD, LEE RUTLEDGE, EDDIE J LEWIS, DARREN E SPELBRING, RODNEY LOTZ, KEVIN O TILLMAN, MARVIN E LOWERY, BRYSON N TIONA, JAMES L LOYD, ELDRON A WILDER, LAURA F LUERA, SAM S III MARSHALL, CLAYTON P MASTEN, DONALD G CLASS D MAYA, GUILLERMO H MAYO, HOWARD F JR ACKEY, HENRY J MCKINZIE, ANDREW M ARMSTRONG, MARK MEJIA, SILVERIO ASHLOCK, DANIEL E MINER, RICHARD J BLACK, LARRY A MORGAN, DAVID W BOYD, JEFFERY L NEAL, RUSSELL D BOYD, STEVEN G OLGUIN, RAMIRO BRIDGES, THOMAS C ORR, ROWDY BACKFLOW PREVENTION PAGE, CHRIS M PLYLER, RANDY D JR ASSEMBLY TESTER PRICHARD, DENNIS R PRITCHETT, JOHN L ALVAREZ, JUAN A PROCTOR, GARY L ARMSTRONG, WILLIAM PRUNTY, ROBERT W BAKER, HENRY L PUTMAN, STEVE P BALLARD, ROBERT J REID, KEVIN L BALLARD, ROBERT RODRIGUEZ, FERNANDO BEDNER, SEAN A BETANCOURT, ANASTACIO ROSENTHAL, ALAN J ROYBAL, RONNIE BLANCHARD, TERRY P SCOTT, RICHARD P BLANTON, FRANK L SEIBER, JOANN E BORNEMANN, DANNY SMITH, BRETT L BRADLEY, LYLE R SPARKS, MATTHEW B BRYANT, JAMES A SPEARS, CHRIS BUFFALO, NICHOLAS J STANER, JAMES D BUSHMAN, DAVID P SWANSON, BRENT S CALHOUN, LANDRUM TAYLOR, CLAYTON L CARBERRY, THOMAS URBINA, JOHN D CASTILLO, JOE M JR VANOVER, THOMAS E CHAFIN, DEAN J VILLAGOMEZ, ANDRES CHAMPAGNE, JOSHUA WALDREP, KEITH E COHN, JOSHUA D WATTS, MIKE S JR COX, RONALD D JR WHIPPS, JAMES R DE LA PENA, ARMANDO J WHITAKER, JASON M DIAZ, JOHN D WIGGINS, DANA A DOWGAR, ADAM K August 2011 L ERVIN, TERRY CUSTOMER SERVICE FLETCHER, JESSE INSPECTOR FORD, DALTON R GABRIEL, MATTHEW CLASS B

IMAGINE A PROGRAM T H AT H E L P S U S S A V E W A T E R T O D AY. S O T H E Y ’ L L H AV E I T T O M O R R O W.

EPA is proud to introduce WaterSense, a program that sets performance and water-efficiency specifications for products and services. Local utilities can use WaterSense to help residents save water. Together, we can build an ethic of water efficiency and protect this resource for future generations. Learn more at www.epa.gov/watersense.

TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA Employment Classified ADS:

DIRECTOR OF MUNICIPAL UTILITIES Galveston, Tx

This is a highly responsible administrative and professional work in directing the activities of the Municipal Utilities Department. Work involves responsibility for planning, organizing, and directing municipal utilities, drainage, recycling, and safety water and sewer operations. Plans, organizes, assigns, coordinates and directs operations, including training, assigning work and performance evaluations.

Ensures all work complies with TCEQ, EPA regulations, and other applicable regulations. Graduation from an accredited four year college or university with a B.A. in Science, Engineering, or Business. A class “A” TCEQ Water License and a class “A” TCEQ Sanitary Sewer License, or the ability to obtain both within twelve months of date of hire, or 15-years experience as a Public Works Director may substitute for college degree. Advanced computer skills preferred.

Salary: $69,030 City Of Galveston: Fax resume and salary requirements to: (409)797-3651 Email resume and salary requirements to: cabreramar@cityofgalveston.org

WATER PLANT OPERATOR

North of Longview Texas

Operate a 8.0 MGD surface water treatment plant. Plant

is manned 24 hours a day seven days a week. Operators are required to assist in all aspects of plant operations and maintenance.

Apply online at netmwd. com. Candidate must have a “C” water certification, either surface or ground water. SCADA experience is helpful. “C” water certification, and must be able to obtain a “C” surface water certification within six months. Salary: Minimum $14.00/hr or more DOQ. Northeast Texas Municipal Water District: Fax resume and salary requirements to: (903)639-2208 Email resume and salary requirements to: pwrightnetmwd@ aol.com

WATER PRODUCTION OPERATOR

3119 HWY 155 Avinger Texas 75630

The successful applicant for this position will be responsible for all aspects of surface water production, including maintenance, yard work and general housekeeping. Operators work shifts, holidays, weekends and nights. Minimum of one year in Water Production. Minimum “C” Surface Water certification. Salary: Min $13.30/hr or more DOQ. Northeast Texas Municipal Water District- Fax resumes to Pete D. Wright and salary requirements to: 903-6392208 Email resume and salary requirements to: pwrightnetmwd@aol.com

30 TEXAS WATER UTILITIES JOURNAL www.twua.org

WASTEWATER PLANT OPERATOR

UTILITY SYSTEM COORDINATOR

Experience and knowledge with overall operations of a wastewater plant are required. High school diploma or GED required and class “C” TCEQ wastewater license preferred but class “D” will be considered.

Valid TX Driver License is required. Salary is based on experience. City of Three Rivers: Fax resume and salary requirements to: 361786-3281 Email resume and salary requirements to: rmendez@citytrtx.com

Manage and supervise the operation and maintenance of the City’s water and wastewater system in accordance with TCEQ rules and regulations.

7 years experience in maintenance, repair and operation of water and wastewater systems to include operation and maintenance of lift stations. Must possess or have the ability to obtain within six months a Class B Wastewater Treatment or a Category III Collections license and a Class B Surface Water or Class B Distribution license issued by the TCEQ. The seven years work experience must include: •Three years supervisory experience in the operation and maintenance of water and wastewater collection system to include lift station operation and maintenance •Two years experience operating heavy equipment •Six months experience operating light equipment. Requires a high school diploma or equivalent. $4,885/ mo City of Grapevine Fax resume and salary requirements to: (817) 410-3006 Email resume and salary requirements to: jfarris@grapevinetex-

Three Rivers, Texas

SURFACE WATER PLANT MAINTENANCE RELIEF OPERATOR Three Rivers, Texas

Maintenance/Relief Operator at City surface water treatment plant: Applicant must possess a class “C” TCEQ license but a class “D” license holder with the ability to obtain a class “C” TCEQ license within 6 months will be considered and valid TX driver license is required. High school diploma or GED, salary is based on experience. City of Three Rivers: Fax resume and salary requirements to: 361-786-3281 Email resume and salary requirements to: rmendez@ citytrtx.com

Grapevine, Texas

August 2011

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