TWFG Rolling Strong - Issue 10

Big data makes small business run better.

We have the largest collection of actionable data in the wholesale business. That data empowers our people to provide better outcomes and more efficient results for small businesses, which means your clients can focus on making bigger decisions. It’s our way of placing you first.

crcgroup.com

OPEN

Contact your CRC Houston producer for more information.

2

10375 Richmond Avenue Suite 427 Houston, TX 77042 Phone: 713.934.3733

Contents

IS YOUR BRANCH ROLLING STRONG? If you have a story that you would like featured in upcoming issues of Rolling Strong, please send an email and photos to the Marketing Department at marketing@twfg.com.

Share Your Photos on Social Media with #TWFGFamily

Pamela Turton rescued some baby squirrels.

04 - 11

15 - 19

YEAR OF THE NEW

CATCHING UP WITH BRANCHES

Check out how TWFG’s resilience and strength have guided us through this unprecedented era of change into a year of new solutions and growth.

We love our agents and recognizing those who have personal as well as business successes.

24 - 30

06 TWFG Tucker Insurance (Facebook Post)

Robyn Kay’s dog styling the TWFG neck gaiters

EXCELLENCE IN MARKETING

ALL IN THE FAMILY Welcome TWFG’s newest staff members and branch owners as they join us on our journey to #1.

See how our branch owners are exemplifying the TWFG Branding and Marketing Guidelines.

12

31 - 35

SEMPER PARATUS ALWAYS READY

CONVENTION 2021 See our 2020 Award Winners and register for our 2021 Convention celebrating 20 years of TWFG.

Learn how TWFG is helping to memorialize those who have bravely served our nation.

Holiday Office Closures Kelly Lee's office in Lake Charles, LA was affected by Hurricane Laura and the CAT Team went out to assist.

LABOR DAY

Monday, September 7, 2020

03

Year of the New

Krysta Jones Marketing Coordinator/Content Writer

As insurance professionals, we like to think we are always prepared, especially when it comes to the unforeseen. The first half of 2020, however, has provided a genuine test of that conviction. Since its entry into the United States in January of this year, Coronavirus Disease 2019 or COVID-19 has vastly changed our country’s cultural landscape. With widespread stay-at-home orders, increased public health initiatives, and social distancing encouraged, the way we did just about everything before COVID-19 had to change.

Every industry has fought their own battles, but this pandemic has given way to a few universal problems, including the need for adaptation and innovation, along with an increased demand for technological solutions and new ways to collaborate. Though these challenges have been tough to overcome, companies that have looked at their structures and found creative ways to make

them work in our new normal have found their way forward.

From book acquisitions and new hires to health initiatives and community outreach, TWFG is one of the many companies that have embraced and learned from the rapid changes that this unprecedented pandemic has created.

New Growth While the unexpected changes of the pandemic shuttered much of the country and even permanently closed the doors of many businesses, TWFG experienced a unique result; growth. I recently sat down with Gordy to see how TWFG has managed to succeed during such uncertain times. “We had good momentum coming from 2019 into the first quarter of 2020, a lot of activity.

Fortunately, that has allowed most of our offices to have continued growth,” said Gordy, who attributed TWFG’s continued growth to a mixture of momentum and adaptability. 2019’s momentum lead to two valuable acquisitions early in 2020.

In April of this year, TWFG acquired Panoptic Insurance, a Texasbased national independent insurance agency that provides comprehensive insurance products and services. “This is an exciting opportunity for us. This acquisition increases the value we can deliver to our agency partners, strengthens our well-defined business model, and adds thousands of customers to the TWFG family,” said Gordy.

That momentum continued with Twico’s completion of a renewal rights agreement with Florida’s Gulfstream Property & Casualty Insurance Co. to acquire Gulfstream’s book of homeowners business in Texas. This agreement resulted in approximately $4 million of gross written premium moving to Twico. As part of this deal, former Gulfstream policies up for renewal from June of this year and beyond will have the option of renewing with Twico.

This agreement increases Twico’s reach throughout Texas and gives more families the peace-of-mind they need and the comprehensive coverage they deserve.

04

While keeping our momentum going has been vital to TWFG’s perseverance throughout this pandemic, equally as important were the adaptations TWFG has been able to implement. When the pandemic began, Gordy and the leadership team here at the Home Office were quick to take action and prepare us for any eventuality, which meant investing in new technology.

TWFG quickly readied a mobile workforce by investing in laptops and other mobile technology to allow our operations to continue as normally as possible, even from home. Using Microsoft Teams, we were able to maintain effective communication throughout all the departments while keeping everyone safe and socially distanced.

Thanks to Kimberly Kinkaid and Tyler Noble, we were even able to continue onboarding agents and branch owners. They worked to create a digital training manual and web-based delivery of our onboarding class to give our newest family members the vital information they need without sacrificing safety.

As COVID-19 continues to present new and unique challenges, TWFG will continue to adapt and thrive. With new positions being filled, new technologies being implemented, and the safety of our family members always being held as our first priority, there is no doubt we will come out of this pandemic stronger than ever.

© 2019 Burns & Wilcox. All rights reserved.

05

Welcome to TWFG!

Krysta Jones Marketing Coordinator/Content Writer

New People This year, possibly more than ever before, businesses have embraced the need for new ideas and fresh perspectives. Here at TWFG, the new talent we have been able to find, even in the midst of a global pandemic, has proven vital to our company’s growth and adaptation.

Here at the Home Office, we’ve filled many vital roles and even implement new ones, like our Agency Contact Representatives or ACRs. Our ACRs work closely with agents to ensure their clients

are completely covered. We also onboarded several new Branch Owners from across the country this year, thanks to the successful implementation of our new digital training class! “We think that by onboarding these key roles and looking forward, these folks will be impacting 2020 growth and 2021 initiatives,” said Gordy when addressing all of the new talent that has come to TWFG. From new branches to new hires, and even a few new babies, check out all of our latest additions below!

Home Office

Keith Terry

Max McClure

Chris Tsakiris

National Director of General Agency Sales

VP of Claims and Underwriting

Inside Sale Manager

Keith Terry grew up outside of Detroit, Michigan, but has lived in Texas for most of his adult life and calls Austin, TX home. Keith graduated from Northern Arizona University with a BS degree in Hotel & Restaurant Management. Keith has four children, three sons, and one daughter adopted from Russia.

Our new VP of Claims & Underwriting, Max McClure, grew up in Fort Worth, Texas, and went on to attend Texas A&M University as an undergrad and is currently working on his MBA from TCU. Max started in the insurance industry directly out of college as a field claims adjuster and has both his CPCU and ARM designations. Max comes to us with experience in both claims and underwriting roles at State Farm and Atlas General Agency.

Chris Tsakiris, our new Inside Sales Manager, grew up in southern Pennsylvania and coastal Maryland. In 1999, Chris graduated from Temple University and moved to Houston to take his first job in the insurance industry as an Underwriter for Amica. Since his start as an underwriter, Chris fulfilled various roles from Agent to National Field Sales Manager, both here in Texas and Florida, earning his CPCU along the way.

Max and his wife Lily have two sons – their two-year-old Teddy, a wild child that always finds ways to get injured, and their fiveyear-old Jackson, is sweet and grabs every critter he can get his hands on. Welcome to TWFG Max, we are so excited to have you on board!

Chris currently lives in Cypress, Texas, with his wife Constance and their son Alex.

Chris reads a book a week, exercises daily, enjoys camping with his son’s Scout troop, and loves to travel with his family.

Welcome to TWFG Chris, we are glad to have you here at the Home Office.

Keith joined the insurance industry in the early ’90s as a Nationwide independent agent, then worked with several national companies in various roles. When the opportunity to join the TWFG team presented itself, Keith knew it was the type of company he wanted to join.

Fun Fact! In 1984 Keith was selected to participate in the Olympic Torch relay and still has the torch and uniform that he wore to run his ½ mile of the relay! Welcome to TWFG, Keith.

06

New Branches FEBRUARY 2020

MARCH 2020 Jim Coleman

APRIL 2020 Sinthia Crews

Gerardo Salazar

Pamela Turton

Edgar Cordoba

Gary Williams

Gary Cruseturner

Milton Fregia

JUNE 2020

MAY 2020

JULY 2020

Mohammed Hassan

Ed Perez

Clint Stidham

Ninh Vu

Codie Cavalier

Jury Lee

Ricky Silguero

Steven Kirkpatrick

Kenneth Bowman

Stacey McCuiston

Ha “Katie” Tran

Carol DeBerry

Tam Ngo

Donna Connell

Lincoln Kariuki

Sam Chaskin

AUGUST 2020 Casey Cato Tianwen “Tim” Liu Randy Hazlewood Coye Roane Lisa Lee Roger Mazzarese

Casey Meyers

New Arrivals

Branch Manager

Evan Joseph Mensing

TWFG is excited to welcome our new GB Branch Manager Casey Meyers, who brings over ten years of insurance experience to TWFG. Casey began working at Anco Insurance while attending college in Bryan, Texas. Then, he went on to earn his B.S. Degree in Economics from The University of Houston. Most recently, Casey served as the VP of Operations for a commercial insurance agency in Cypress, Texas.

Date of Birth: February 12, 2020

Outside of work, Casey enjoys spending time with his wife and two sons, who are five and three years old. When Casey is not working on a home improvement project, he enjoys cooking on an open fire, photography, and is patiently waiting for football season to begin.

Fun fact! Casey grew up on a horse farm in Ponder, Texas.

Parents: Leena & Stephen Mensing Weight: 7 lbs. 9 oz.

Length: 20.5 in.

TWFG Connection: Leena Mensing

(SQL Reporting Analyst)

Ethan Tyler Hall Date of Birth: March 17, 2020 Parents: Kevin & Carolyn Hall Weight: 8 lbs. 3 oz.

Length: 21.5 in.

TWFG Connection: Kevin Hall

(IT Project Manager)

07

New Procedures

Krysta Jones Marketing Coordinator/Content Writer

Throughout the COVID pandemic, we have continuously looked for new ways to operate successfully while also protecting the health and safety of our TWFG family. It became clear early this year that for companies to effectively navigate this pandemic, they would need to shift the way they do business. Here at Home Office, the leadership team proactively began preparing for this inevitability.

In March, as the pandemic began to pick up speed, each department within Home Office began to plan for what the future might bring. Each department formed what we call a Business Unit Response Team, who worked together to create plans for how they would continue operations as effectively as possible in the event of a shutdown. Home Office as a whole, as well as each business unit, began to embrace new tools and procedures like increased hygiene practices, virtual communication, and social distancing in order to make the transition to our “new normal” as seamless as possible.

Advocating for Safety Wear Masks

Social Distance

When Not At Your Desk

6’

Use Hand Sanitizer

Wash Hands

TWFG began implementing increased cleaning, and hygiene practices as the science regarding COVID-19 prevention continued to develop. Our first step was to create new cleaning procedures for common areas like the kitchen, bathrooms, and break areas. As part of those new procedures, we placed cleaning charts throughout the office where team members could record when and how frequently commonly touched surfaces like door handles and appliance knobs were sprayed or wiped down with Lysol.

Hand Sanitizer

Before Entering The Office

Frequently

and when needed during the work day

Cover Sneezes & Coughs

With Your Arm/Elbow

Avoid Touching

Your Face

Poster in the Home Office

Stay Home

If you have a fever

After ensuring our facilities were kept as clean as possible, we created signs and posters that were put up throughout the office to encourage standard hygiene practices. Common sense things like frequent handwashing and staying home when sick were encouraged, while new methods of prevention like social distancing were introduced. We also worked to find products like hand sanitizer and masks to help reduce the spread of the virus. This search led to an excellent find, personalized bottles of TWFG hand sanitizer, and branded masks that we have been able to provide to you at cost in order to give all of you the tools you need to keep yourselves and your staff healthy.

Advancing Technology While we did our best to fight the spread here at Home Office, the pandemic continued to spread around us, which eventually led to a shutdown here in Texas. Though we are considered an essential business and had the option to stay open, the leadership here at Home Office decided to cut down the amount of our staff at physically present by ninety percent to reduce the potential spread of COVID-19 and to keep our team members safe.

This deployment of an at-home workforce was only possible due to TWFG’s investment in technology. Gordy focused on one crucial question when it came to preparing for the changes COVID-19 would bring, “What tools and technology can we help bring to the table to help organize and continue to grow and thrive in a changing technological environment?”

Microsoft Teams

08

In preparation for the possibility of a shutdown, the leadership team not only purchased laptops compatible with all of the tools needed to run this office remotely, they also invested in software like Microsoft Teams in order to keep viable communication throughout any future scenarios.

As we look to the future, Gordy is still keeping technology in mind, “I’m working on some additional acquisitions; one has some technological aspects to it that will help advance our ability to operate virtually. We’re looking forward to bringing that deal in and rolling out to our branches some additional options on how to distribute insurance as people stay in a socially distanced business model.”

Adapting to Distance Our success throughout COVID-19 has really hinged upon our ability to adapt to all of these rapid changes. While the list of available remote technologies is endless, if they are not correctly implemented, they can become useless. With the use of Microsoft Teams, we were able to continue to work together, stay productive, and, even though they were digital, our “face-to-face” calls helped everyone to stay connected while socially distanced.

Casey Meyers, the new manager of the Gordy Bunch Branch, who came on board in the middle of the pandemic, spoke with me over Teams about his undoubtedly unique perspective. “It was quite interesting that my first one-on-one interactions with the people here at the branch were done virtually,” said Casey as we talked about how he had to find new ways to develop relationships with his team during the pandemic.

BombBomb video from Russell Knapp

Though remote work isn’t without challenges, Casey believes that coming on board in the middle of unprecedented change gave him and his team the chance to learn together, “I think that with that change, it almost helped everybody on my team adapt quicker to the virtual aspects of working from home, and really adopt Teams, with a new manager coming on board, it was really the only way to communicate.”

Our branch owners have also found creative ways to adapt to the new distancing protocols that most states have put in place. Russell Knapp recently found a fun way to stay in touch with his clients while also keeping safety in mind.

BombBomb.com is a service that builds relationships by incorporating short personalized video clips into the emails, texts, and social media posts you send out to your clients. These video clips not only break up the monotony of standard email and text communications, but also give you a chance to reach your clients on a more personal level while face-to-face meetings are not an option.

As we continue to navigate COVID-19, it is clear that our new procedures, from cleaning more frequently to working from home, have brought us together and made us stronger as a whole, proving once again that TWFG will always rise to the occasion.

BombBomb.com’s User Friendly Dashboard

09

Working From Home As we adapted to the health and social distancing guidelines recommended by local authorities, everyone at the Home Office was happy to do their part. As the pandemic was on the rise, Gordy and the leadership team proactively reduced the percentage of team members here in the office to help curb the chance of spreading the virus.

While we are slowly returning to normal and bringing people back to the office as it is safe to do so, we have retained a mobile

workforce that continues to keep our office running efficiently, while also keeping themselves and those of us here safe.

As you can see from all of the pictures, our team members made the absolute best of working from home! Every team member faced their share of difficulties like working at home homeschooling children or ensuring quality internet connection but were able to continue the valuable work we do here every day without a hitch.

IT was AWESOME! — Brooke Press

10

I’m thrilled that we work for a company that understands the need for a mobile workforce and can send the vast majority of its employees home. There are so many unfortunate people who were and are still unable to work and provide for themselves and their families. Yet we were able to continue working and supporting our agents out there that were still working as well. It was definitely nice to be able to spend more time at home, and I’m sure my dogs appreciated it too.

— Mike Walt

11

Future National Coast Guard Museum

Rendering of National Coast Guard Museum

Coast Guard Missions • • • • • • • • • • •

12

Port & Waterway Security Drug Interdiction Aids to Navigation Search & Rescue Living Marine Resources Marine Safety Defense Readiness Migrant Interdiction Marine Environmental Protection Ice Operations Law Enforcement

Gordy during his Coast Guard days

Memorial Terrace Sponsorship

Krysta Jones Marketing Coordinator/ Content Writer

Whether it was the first time you saw dinosaur bones during a school field trip or watching your child’s hair stand up as they discover electricity, nearly everyone has a favorite memory of visiting their local museum. Museum exhibits can open doors to new worlds and foster a love for learning in kids and seniors alike, so when the opportunity arose to help fund a first-of-itskind museum, TWFG was excited to get involved.

The United States Coast Guard was founded in 1790 when the first United States Congress authorized the construction of ten vessels to prevent smuggling and enforce federal trade and tariff laws. Initially known as the Revenue Cutter Service, the Coast Guard began their service as the first protectors of our seas. As the nation continued to grow throughout the next two hundred years, so did the Coast Guard, taking on a wide variety of new responsibilities. In 1915, Congress merged the Revenue Cutter Service and the Life-Saving Service, creating what we know today as the United States Coast Guard. The nation now had a single maritime branch dedicated to saving lives at sea and enforcing our maritime laws. With eleven core missions to focus on, members of the U.S. Coast Guard wear many hats.

While most Americans are familiar with the image of Coast Guard helicopters rescuing those in need on the sea, many aren’t aware of the other valuable work that the Coast Guard does every day. “Most people don’t know that the Coast Guard actually intercedes more drugs than the DEA…but the DEA gets all the street cred,” joked Gordy as we talked a bit about the history of the Coast Guard. Even with all of the vast responsibilities and storied history of the U.S. Coast Guard, it remains, to this day, the only branch of the United States Armed Services without a national museum. That, however, will soon change.

Throughout his years serving in the Coast Guard, Gordy learned valuable leadership and integrity skills, which were vital to his future success in the insurance industry. Gordy has continuously looked for ways to inform others of the essential services and unique experience that the Coast Guard provides. While serving as the future National Coast Guard Museum’s Capital Campaign Chairman, Gordy found the perfect way to help bring awareness to the Coast Guard mission while also remembering those who gave their lives in service to the Coast Guard. “Michelle and I chose to sponsor the National Coast Guard Museum Memorial Terrace, where we will be honoring all of the fallen over the past 230 years; enlisted, officers, axillary, and civilians. It’ll be the only place in our country where all of those are acknowledged in one spot,” said Gordy as we spoke about TWFG’s involvement in this memorial.

More renderings of National Coast Guard Museum

Originally slated to start in early 2020, construction has been pushed to later this year due to the pandemic. The 80,000-squarefoot five-story building in New London, Connecticut, is estimated to take about four years to complete. Once complete, the museum will host exhibits that give attendees an inside look at the Coast Guard operations through a STEM-based lens. These exhibits will integrate science, technology, engineering, and math into fun and engaging exhibits that will allow visitors to simulate steering a large vessel on the open ocean or flying a Sikorsky MH-60 Jayhawk helicopter to execute Hoist Rescue missions.

To learn more about the future National Coast Guard Museum, visit coastguardmuseum.org.

13

14

Spotlight on Branches Chamber of Commerce Recognition

First in Arkansas: One Year Later

Tara Quick

Krysta Jones

Branch Owner — TX

Marketing Coordinator/Content Writer

Tara Quick (third from the left) and ladies from the Chamber of Commerce

My branch, TWFG Quick Insurance, joined the West Chambers County Chamber of Commerce because we knew how vital Chambers are to the local business community and the people they serve. Shortly after joining, I became an ambassador to provide goodwill to our community at large. This opportunity has allowed me to do the things I love like meeting new people and finding quality businesses to recommend to my clients. I have also enjoyed participating in positive Chamber initiatives that support our local schools, like supporting scholarship funds.

In January, I was honored to attend the West Chambers County Chamber of Commerce 35th Annual Awards Gala.

The “Roaring into 2020” theme was fantastic, as was the band, and the company was even better. When the awards portion began, I was stunned to hear my name called for the “Ambassador of the Year” award. I received a beautiful plaque, challenge coin and Certificate of Congressional Recognition” presented by U.S. Representative Brian Babin.

My work within the Chamber wouldn’t be possible without my valued team members. The three ladies pictured with me dedicate their time and hearts to help bring every idea and event to fruition. I could not have been as active as I was this year without them. Macie Schubert, Rhonda Barker, and Ashley Wells, I value everything you do.

Kari Wadsworth’s social media ad for Best of Northwest Arkansas

Our pioneer branch owner in Arkansas, Kari Wadsworth, just celebrated her first anniversary on August 1st! After completing branch training last year, Kari hit the ground running.

As our first branch in the state of Arkansas, Kari had the difficult task of creating brand recognition in an area that hadn’t heard of TWFG Kari Wadsworth Insurance, but she didn’t let that daunting job stop her. Kari consistently worked with Tyler Noble, one of our Marketing Coordinators here at Home Office, to create effective advertising and social media messaging. Her hard work paid off when she won both the 2019 The Best of Northwest Arkansas’ Bronze “Best Insurance Company” and Bronze “Best Insurance Agent” Awards. “Becoming an agency owner was a dream come true and I truly never expected to win in a category let alone in both! It was a very exciting moment, emotional and unbelievable. TWFG Insurance has given my family and I a future,” said Kari about her recent wins.

Her much-deserved wins provided her the fantastic opportunity to be featured in the Northwest Arkansas Democrat Gazette’s special Winner’s Publication, expanding her recognition throughout Northwest Arkansas. It has been quite the year for Kari, and we are so proud of her dedication to TWFG. Thank you for all of your hard work Kari, you deserve that award and so many more!

15

Happenings @ Home Office Salute to Healthcare Workers On May 6th, 2020, TWFG Insurance Home Office got to witness an extraordinary sight, the Blue Angels of the U.S. Navy. As part of their “America Strong” tour, the Blue Angels flew across Texas, starting in Dallas and following I-45 down to Houston, to salute all of the devoted healthcare professionals working on the frontlines to keep our communities safe from the COVID-19 pandemic. The doctors, nurses, and staff of The Woodlands Medical Center were able to witness the flyover while many of the local businesses and residents of The Woodlands celebrated our healthcare workers with cheers, signs and donations.

Blue Angels flying above The Woodlands

TWFG Insurance continues to be thankful for our hardworking healthcare professionals that dedicate their lives to keeping our families and communities safe!

Abundant Harvest Whether it is a natural disaster like Hurricane Harvey or the recent unprecedented global pandemic, our local area is no stranger to unexpected events leading to food insecurity for many in our communities. As part of our commitment to community, TWFG Insurance is proud to have partnered with The Abundant Harvest Kitchen again this year, a local mission that works to provide meals and food pantry opportunities to local communities when they need them most.

The volunteer-led mission operates by accepting donations of food or money, then uses those donations to provide 28 monthly food pantries and eight monthly community meals where they serve over 1,100 individual meals to those in need from their mobile Abundant Harvest Truck.

In working with The Abundant Harvest Kitchen, Gordy explained that by giving “a donation to them, they provided food for the

Video about Abundant Harvest

Home Office’s First Friday lunch, then provided the same amount of meals to go to the frontline workers,” in our area. This initiative is vital to frontline workers and helps those in our local community that may have lost their jobs or homes to unforeseen events and are now facing food shortages.

If you’d like to know more or get involved, please visit https://www.harvestkitchen.org/#/.

Giving a donation [to Abundant Harvest Kitchen,] they provided food for the Home Office’s First Friday lunch, then [they] provided the same amount of meals to go to frontline workers in our area.

— Gordy Bunch

16

Feeding the Frontline TWFG Insurance is always looking for ways to help the local community by stepping up when we are needed most. As the pandemic shutdowns began to affect local restaurants, resulting in food shortages or difficulties for those working on the front line who are often in need of quick and preprepared meals, we saw an opportunity to help.

Feeding the Frontline began after Reflective Life Ministries in Montgomery County, Texas, recognized that the pandemic was creating issues for both local healthcare workers and restaurants in our area. They set out to develop an initiative that would help solve both problems.

Healthcare Workers and Feeding the Frontline

“By partnering with Feeding the Frontline, we were able to do two things simultaneously…purchase food from local restaurants and then donate it to local first responders…helping the restaurants and helping first responders,” said Gordy as he explained how our involvement is helping the local community in more ways than one. We were honored to donate those much-needed meals to our vital local hospital workers. We look forward to our continued partnership in helping our local business and frontline workers.

To make a donation or get involved, please visit https://www.reflectivelifeministries.org/feedingthefrontline.

Breaking Strongholds Gordy and Michelle Bunch are excited to announce TWFG’s title sponsorship of the second episode of Breaking Strongholds.

Breaking Strongholds is a seven-episode streaming series that focuses on tough subjects like abandonment, depression, and suicide from a faith-based lens that provides positivity and hope to those that are struggling. Breaking Strongholds is produced by Reflective Life Productions or RMP, who, according to their mission, is “a faith-based organization focused on creating impactful media resources that promote mental and spiritual wellness.”

As mental health issues and suicide rates began to rise in The Woodlands, TX, home of TWFG, Gordy and Michelle searched for ways to make a positive impact on the health of our community.

“Our company is TWFG; our slogan is “Our policy is caring,” and we really want to bring that into the things that we financially get behind, said Gordy when speaking with RMP Founder and CEO, Carla McDougal. “With Breaking Strongholds, we are going to be able to address teen suicide and other messages that are important to our community,” continued Gordy when asked about why he and Michelle chose to get involved.

Breaking Strongholds Episode Two

To learn more about Reflective Life Productions or to stay updated about the next episode of Breaking Strongholds, visit https://www.reflectivemedia.org/.

17

Commitment to Community Lake Highlands Exchange Club Citizenship Award

Mask Donations

MetLife Recognition

Reed Wilcox

Jenny Xu

Debi Moore

Branch Owner — Dallas, TX

Branch Owner — Houston, TX

Branch Owner — IL

Reed Wilcox presented the award to Rowan Chrane

Debi and Don Moore

I am a member of the Lake Highlands Exchange Club in Dallas, TX. Each year the Exchange Club chooses two sixth graders at each area elementary school for the Citizenship Award.

I’m not sure exactly what the award was but it was recognition and support for our service to our community. Many of our clients helped cut, sew and distribute masks from donated fabric during the quarantine. We ran a route every morning that dropped off and picked up the things needed to make fabric masks for our community all free of any charge. We also could delivery medicine and groceries if they were available or needed.

It’s been a great service to our small community of 45,000 and it’s also given over 100 of us that volunteer the feeling that “we’re in this together”!

The School Citizenship Award recipients are chosen by the faculty and staff (in this case Lake Highlands Elementary School) and presented by a member of the Exchange Club. They are designed to award a student who daily demonstrates good citizenship both at school and home. The program seeks to recognize and encourage students who are honest, hard-working, fair, and willing to serve others.

Houston Food Bank

To give back to the community and fight the COVID-19 together, I have ordered some disposal medical masks, previously I have donated several thousand masks to Houston Food Bank, Houston police office Union, local police department and some doctors/nurses.

Houston Police Officers’ Union

Recipient of Citizenship Award Matthew Kenyon

The 6th Grade class had a drive-through graduation on May 21, 2020 to celebrate grade promotion from Lake Highlands Elementary School to Lake Highlands Middle School. The citizenship awards were presented to Matthew Kenyon and Rowan Chrane at the celebration.

18

Now, since mandatory order wearing a mask in public and a medical mask has better protection against the virus I can donate 1,000 medical masks for the TWFG Home Office and 100200 masks for TWFG branch owners who need a waiver of liability form signed. I paid $28 per box of 50. If anyone needs more, they will pay the same price for additional masks.

We have a Facebook page and our group is SewEssential Businesses. Feel free to look! We just finished donating 750 children’s masks to area schools as we continue to stay focused on our “window mask” that was first created for all the lip readers. We have come to realize we all need to see smiles. So we are creating and making them for not only health care givers, veteran homes and nursing homes but all our teachers in all our schools also.

We’ve recently teamed up with the Golden K Kiwanis and they will be cutting out masks for us weekly at our library! They’ve created a team of a dozen retired volunteers who will meet weekly and trace and cut. They too have financially supported our cause as Tina Metz with Met Life did also.

Masks for Flower Mound LeaAnn Leslie Branch Owner — TX

hard-working

LeaAnn Leslie and son

Colonial Kids for A Cause Troy Tuomey Branch Owner — TX

Colonial Kids For A Cause

My kids and my agency have supported the cause since 2013.

The founders are TWFG clients of mine.

at-risk

Since 2010, philanthropic kids in our community have convened during the Colonial Golf Tournament to raise money for charity.

The Colonial Kids for a Cause have raised over $175,000 for various charities through their LemonAid stand. This year’s recipient is CASA of Tarrant County.

The money raised by the LemonAid stand will help CASA to recruit, train, and support volunteer advocates to help abused and neglected children in our country.

19

TWFG and Cyber Security

Julie Benes General Counsel

Technology touches nearly every aspect of insurance operations and has become a vital component of every successful agency.

Still, dangers are lurking online that pose an ominous threat to your tech-driven business. From hacking to phishing to data breaches, the web can be dangerous, and you and your customers could be at risk. TWFG provides some valuable tools to help protect your agency from cyberattacks, but we would also like to share some tips to ensure that your systems, your data, and your customers’ trust remain unharmed.

1. Don’t Underestimate How Valuable Your Data Is No matter your agency’s size, you have an incredible amount of valuable client data that cybercriminals are hoping to access. As insurance agents, we often handle sensitive personal data regarding peoples’ homes, health, and financial status; this is precisely the type of data that cybercriminals want to steal. Every agent should recognize that you are entrusted with your clients’ valuable personal data and take responsibility for cybersecurity very seriously.

2. Be Sure Your Virus and Spyware Protection Is Up-to-Date This step may seem like a no-brainer, but just one overlooked virus can corrupt your entire system, transmit information to hackers, or even hold your clients’ data for ransom. TWFG, through eVo Agency Management Solution, provides each branch a secure environment for their customers’ data. Remember that all TWFG customer data must always be stored securely in eVo, and you should not store documents containing sensitive information on an unsecured computer or drive. You should also make sure to equip all your devices with antivirus software that is automatically updated and regularly scan your devices to ensure that there are no viruses on your system. Implement all cybersecurity upgrades as soon as they occur.

3. Offer Frequent Training to Ensure Your Employees Can Recognize Risks Proper training can help your team handle client data as safely as possible while also identifying potential problems or risks. For example, with training, we have all learned that you should never open attachments or click links within emails from senders we don’t recognize.

TWFG offers comprehensive training to help educate your team so we can all remain vigilant in fighting off these unwanted attacks.

4. Protect Your Passwords and Payment Methods A stolen password could be an easy entry point into your computer systems. Make sure you use strong passwords, vary your passwords, change passwords frequently, and do not share passwords! Password safety can be especially important when processing payments. Multifactor authentication is a helpful tool to keep sensitive information out of the wrong hands.

5. Plan for the Possibility of a Data Breach, Despite Your Cyber Protection Despite your best efforts, cyberattacks can still happen, so you should remain prepared. Create a cyberattack plan now that outlines what steps you will take to rectify a cyber breach.

• How will you contain the breach?

• What data security experts will you call in?

• How will you inform your clients, employees, carriers, vendors, and others?

In the event you fall victim to a cybersecurity attack or breach, immediately report the issue to TWFG at DataSecurity@twfg.com. If you respond quickly and responsibly, an incident meant to hurt your business could build trust instead.

As TWFG Insurance Agents, we work hard to earn our customer’s trust. Let’s continue to be worthy of that trust as we take seriously our obligation to safeguard their valuable personal information.

IMPORTANT NOTICE TO TWFG BRANCH PERSONNEL: IF YOU HAVE NOT YET COMPLETED YOUR KNOWBE4 CYBERSECURITY TRAINING, PLEASE DO SO ASAP. 20

Twico Updates Welcome Lissette!

TWFG isn’t the only facet of our company seeing impressive growth throughout 2020. The Woodlands Insurance Company or Twico has not only weathered the pandemically successfully but is on track to have its most successful year yet! With over $2 million in Gross Written Premium (GWP) during both the month of July and the month of August, Twico has grown exponentially and shows no signs of slowing down. Our first of its kind homeowners product, which offers flood coverage from day one, has proven itself to be incredibly successful, even in times of such uncertainty.

With the release of our hilarious Twico commercial, the addition of our new Twico Marketing Representative, Lissette Fonseca, and the implementation of a brand-new consumer quoting portal, Twico has grown not only in GWP but also in brand recognition and trust. Twico’s Product Manager, Chris Smith, spoke about what the recent growth of Twico means to him, saying, “it is a great feeling to be able to provide a product that our agents and customers like and want.”

Chris also addressed what he is most excited about when it comes to the future of Twico, saying, “The Woodlands Insurance Company (Twico) is continuously looking for new and inventive ways to handle our clients’ ever-changing needs. I am looking forward to the day that Twico is looked upon by other carriers as a leader in Texas insurance.” To learn more about Twico, visit www.twico.com or contact lfonseca@twfg.com.

Lissette Fonseca Senior Marketing Representative Twico is very excited to introduce our new Senior Marketing Representative, Lissette Fonseca. Lissette has been in the insurance industry for the last 15 years and has gained a unique and well-rounded set of skills throughout that time. From working for a captive insurance company at a district level, managing a $20M+ independent agency to representing some of the top national insurance carriers in the industry on the sales and marketing side for commercial and personal lines. Lissette is passionate about sales and helping agents maximize their opportunities to grow their agencies.

Lissette is an avid Houston sports fan, especially when it comes to the Houston Astros! Lissette also loves spending quality time with her six-year-old daughter.

Twico Commercial

You can find Twico Marketing and Hurricane resources in the Branch Owner Marketing Folder on Dropbox. Click here to access the folder.

21

Whatever uncertainty you may be facing, we are here to set you free.

Independence. Unparalleled Support.

22

There is an agency that is defying all odds, and continuing to grow through unprecedented uncertainty in our industry and the world.

There is a family of fiercely independent insurance agents that work tirelessly together to cultivate a resilient support structure, that has resulted in sustained growth for over 20 years.

There is a way to have independence, peace of mind, and all the support and access to carriers you could ever need to grow your business.

There is a reason “freedom” is part of our address. When you are ready, we’ll be ready.

www.twfg.com/freedom Or call Judy Rush at 281-466-1173 ©2020 TWFG Insurance. All Rights Reserved.

23

Excellence in Branding and Marketing The incredible growth we have experienced at TWFG this year is, in large part, due to our hard-working branch owners and agents. We wanted to thank all of the amazing branch owners who are actively marketing their businesses and fully embodying the TWFG brand by shouting out their great marketing initiatives.

The following pages include just a few of the excellent examples of what our marketing team can help you and your branch accomplish. From door and window signage to local advertisements, umbrellas and door hangers, the TWFG Marketing Department is happy to help you design any of the materials you may need to help your branch succeed. Reach out to marketing@twfg.com for assistance with your branding and marketing needs. We look forward to working with you!

TWFG App Instructions The most efficient way for your customers to access their ID Cards, their policies, and contact you, is through the TWFG app. Please click this link to go to the Agent Portal to download the generic PDF version, encouraging them to download and use the app as soon as possible. Having all of your policies in one easy-to-use app provide peace of mind, and is a demonstration of our commitment to our policy holders.

You can request a personalized TWFG logo version at marketing@twfg.com

Gary Cruseturner

TM

CRUSETURNER INSURANCE SERVICES

Branch Owner & Agent 22503 Katy Freeway, Ste. 63 Katy, TX 77450

The safest and most efficient way to communicate with your TWFG Agent and access your Insurance Policy Information.

Download our App: • iOS: Go to the App Store, search “TWFG Insurance,” then download the app.

• Android: Go to the Google Play store, search “TWFG Insurance,” then download the app.

Once Downloaded: • First-time users will have to click REGISTER at the bottom of the login screen.

Billboard

• Enter the mobile number that you have on file with your agent, then tap CONTINUE. If an error occurs, contact your agent.

• A PIN number will be sent to you via text message. Enter PIN number, then tap CONFIRM. If you do not receive a PIN number, tap SEND SMS AGAIN.

Setup Your Access: • After entering your PIN number, you will be prompted to create a password. Create a password, then tap CONFIRM. »

Password must have at least eight characters, including a number, an upper and lowercase letter, and a special character.

Once Logged in, You Can: • Review Policies • Request ID Card(s) • Make Payments

T-Shirt Design

• Report Claims • Request Service *Please note: Some carriers do not appear in our app.*

Office: 713-204-6605 Email: gcruseturner@twfg.com

Mobile: 713-352-9620 ciafirst.com

Contact information

24

Signage

Outdoor Flag

Umbrella

Wall Painted Sign

Sidewalk Signage

25

Excellence in Branding and Marketing Customizable 6x10 Brochure WHY CHOOSE TWFG INSURANCE?

WE’RE HERE FOR YOU.

TWFG Insurance was created to redefine an industry that most people, quite frankly, don’t like doing business with. Insurance. We saw a need for honesty, service, transparency, and respect. We saw an opportunity to create freedom of choice for our agents, empowering them to provide you protection based on your actual coverage needs rather than a one-size-fits-all solution. And with this, we give you our commitment to providing you coverage that ensures you never pay a penny more than you need to.

Outside of brochure:

ALWAYS.

We treat our clients like people, like family, not policies. Your business and our relationship with you would never be taken for granted.

In Texas & Louisiana for Personal Lines

Nationally for Personal Lines

Nationally for All Lines

*Our 2019 rankings per Insurance Journal magazine’s Top 100 Property/Casualty Agencies

Mark Glaug

I have served our community for over 15 years, with a commitment to provide the best service for you and your clients. As your TWFG Personal Asset Protection Advisor, I have access to multiple carriers and can quote you policies for auto, home, renters, commercial, life, health, and so much more.

Branch Owner & Agent Phone: 737- 402-7036 Toll: 800- 408-3881 Email: mark.glaug@twfg.com

Contact me today to learn more about how I can assist you and to get a free quote.

Website

We Treat You, Our Customers, Like Family. Because You Are.

236 N. Main St., Ste. C, Conroe, TX 77301

OUR POLICY IS CARING Your insurance agent, or what we at TWFG Insurance call your Personal Asset Protection Advisor, will work as hard as you do to help you find the best policy for “what if?” and “what now?”. Your advisor will ensure you are prepared for the unforeseen. TWFG is ranked #1 in Texas & Louisiana, #10 Nationally as an Independently Owned Insurance Services Provider for Personal Lines and #27 Nationally for All Lines.*

Inside of brochure:

OUR INDEPENDENCE SETS YOU FREE. Our independence affords us the freedom to choose the carrier and the coverage that best suits your individual needs, and it is our commitment that you never pay a penny more than you should.

We have earned the trust and respect of our customers and competitors alike, and we look forward to the opportunity to earn yours as well by doing what we do best — serving you. *Our 2019 rankings per Insurance Journal magazine’s Top 100 Property/Casualty Agencies

INDIVIDUALS AND FAMILIES

SMALL BUSINESS AND COMMERCIAL

NO MATTER YOUR NEED, WE HAVE YOURS COVERED.

OUR BUSINESS IS KEEPING YOURS COVERED.

We aren’t fortune tellers, but one thing we can tell you is life is full of surprises. That’s why at TWFG Insurance, we offer options for protection, from auto and motorcycle to home and life. Because the last thing you want is to be unprepared for the unexpected. So, rest easy knowing where you are in life, we are going to be right there with you.

Every day, you go to work with one bottom line in mind: protecting your employees and offering customers the highest level of satisfaction possible. Well, at TWFG, we do the same. As our customer, we work for you, making sure you always feel understood and protected. From property and commercial auto to workers’ comp and group benefits, we mix and match more than 300 different brands of insurance to find the policy that best suits your business needs. Because, like you, our bottom line is offering customers top-of-the-line service.

SOME OF THE COVERAGES WE OFFER:

COMMERCIAL COVERAGES:

Auto

Home/Renters

Flood

Health

Life

Business Auto

Small Business Owners

General Liability

Property

Boat

Motorcycle

RV

Umbrella

Wind

Group Benefits

Professional Liability

Annuities

Workers’ Comp

The statements contained in this brochure are for general descriptive purposes only and do not amend, modify, or supplement any insurance policy.

04152021

© 2020 TWFG Insurance. All Rights Reserved.

Professional photo WHY CHOOSE TWFG INSURANCE?

WE’RE HERE FOR YOU.

TWFG Insurance was created to redefine an industry that most people, quite frankly, don’t like doing business with. Insurance. We saw a need for honesty, service, transparency, and respect. We saw an opportunity to create freedom of choice for our agents, empowering them to provide you protection based on your actual coverage needs rather than a one-size-fits-all solution. And with this, we give you our commitment to providing you coverage that ensures you never pay a penny more than you need to.

ALWAYS.

We treat our clients like people, like family, not policies. Your business and our relationship with you would never be taken for granted.

In Texas & Louisiana for Personal Lines

Nationally for Personal Lines

Nationally for All Lines

*Our 2019 rankings per Insurance Journal magazine’s Top 100 Property/Casualty Agencies

Mark Glaug

I have served our community for over 15 years, with a commitment to provide the best service for you and your clients. As your TWFG Personal Asset Protection Advisor, I have access to multiple carriers and can quote you policies for auto, home, renters, commercial, life, health, and so much more.

Branch Owner & Agent Phone: 737- 402-7036 Toll: 800- 408-3881 Email: mark.glaug@twfg.com

Contact me today to learn more about how I can assist you and to get a free quote.

Website

236 N. Main St., Ste. C, Conroe, TX 77301

Contact information

TWFG agent page or brand-compliant external website

Address Your personalized TWFG logo or the TWFG Insurance logo

tion what 1 in vid-

best han

and t—

INDIVIDUALS AND FAMILIES

SMALL BUSINESS AND COMMERCIAL

NO MATTER YOUR NEED, WE HAVE YOURS COVERED.

OUR BUSINESS IS KEEPING YOURS COVERED.

We aren’t fortune tellers, but one thing we can tell you is life is full of surprises. That’s why at TWFG Insurance, we offer options for protection, from auto and motorcycle to home and life. Because the last thing you want is to be unprepared for the unexpected. So, rest easy knowing where you are in life, we are going to be right there with you.

Every day, you go to work with one bottom line in mind: protecting your employees and offering customers the highest level of satisfaction possible. Well, at TWFG, we do the same. As our customer, we work for you, making sure you always feel understood and protected. From property and commercial auto to workers’ comp and group benefits, we mix and match more than 300 different brands of insurance to find the policy that best suits your business needs. Because, like you, our bottom line is offering customers top-of-the-line service.

SOME OF THE COVERAGES WE OFFER:

52021

COMMERCIAL COVERAGES:

Auto

Home/Renters

Flood

Health

Life

Business Auto

Small Business Owners

General Liability

Property

Boat

Motorcycle

RV

Umbrella

Wind

Group Benefits

Professional Liability

Annuities

Workers’ Comp

Up to 10 personal lines of business 26

Up to 8 commercial lines of business

For any questions, email: Marketing@twfg.com

Marketing Cheat Sheet 1.

TWFG Social Media & Email Campaign Platform • Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

• Support Desk Email & Phone Number: support@outboundengine.com 888-988-5526 • For more information, visit: https://www.outboundengine.com/customer-success-portal

2.

TWFG Agent Pages and Agent Portal Agent Pages: TWFG Branch Owner Website • Go to www.twfg.com • Select the “Login” box in the right-hand corner • Choose the “Manage Agent Page” link • Login with your credentials – Username: Your TWFG email Password: May vary from other logins. The Password can be reset if needed • Once logged in, select the “Agent” thumbtack on the left-hand menu bar • Hover over your Agent Page and select “Edit” to edit your Agent Page

Agent Portal: Login Instructions • Go to www.twfg.com • Select the “Login” box in the right-hand corner • Choose the “Agent Portal” link and login with same credentials for Agent Pages

Agent Portal: TWFG Store • Link: www.TWFGStore.com • TWFG Merchandise can be purchased via credit/debit card and can be used for Co-Op Reimbursement • For pocket folder orders, please email marketing@twfg.com

27

For any questions, email: Marketing@twfg.com

Marketing Cheat Sheet

Agent Portal: Rolling Strong Each branch plays a vital role in our success, so we would like to highlight the essential things you do every day that make TWFG shine! Please send us pictures, and a small write-up about any of the following events.

Content opportunities for TWFG Rolling Strong: • Office Openings (150 words or less) • Events in your community that your branch is involved in or have sponsored events (i.e., local 5K, a booth at a fair, Toys for Tots, etc.) (100 — 250 words) • Customer Service moments (minimum 50 words) If your branch has gone above and beyond to help a customer (i.e., changing a tire for a stranded client, etc.) — please send a picture, if available, and a short description of the event.

• Customer Service Nominees (minimum 250 words) If you have someone in your office, including yourself, that practices exemplary Customer Service, please include a write-up of at least 250 words with examples that can be used for the Excellence in Customer Service Award that is given out at the TWFG National Agent Convention.

• New Arrivals (babies) Please send in a good quality photo (original full resolution), the full name of baby, parents’ names, birthday, birth weight and birth length.

• Weddings (50 words) • Current Branding/Marketing Initiatives (signage, billboards, etc.)

• Events hosted at your branch (50 — 200 words) • Any awards outside of TWFG awards given to your branch (minimum 50 words)

Marketing Cheat Sheet

• Social events out with your branch staff or other branch owners For any questions, email:etc.])

Marketing@twfg.com (i.e., sporting events, activities, holidays [Halloween, All photos sent into marketing@twfg.com need to be the original size or highest resolution .jpg possible.

Agent Portal: Marketing Tab 1. TWFG Branch Owner Marketing Folder The first link in the Marketing tab is for our TWFG Branch Owner Marketing Folder and the hub for all of our marketing materials and templates.

2. TWFG Digital Business Cards 28

• Point of Contact: Gregoria Ariza

1. TWFG Branch Owner Marketing Folder The first link in the Marketing tab is for our TWFG Branch Owner Marketing Folder and the hub for all of our marketing materials and templates.

2. TWFG Digital Business Cards • Point of Contact: Gregoria Ariza gariza@dionesca.com • E-BizCard Order Link: https://dionecsa.com/dcsa/e-bizcards/ • Use the TWFG Discount Code: “twfgecard”

3.

TWFG Personalized Branch Logos Vertical:

• Please send an email to the Marketing Department at marketing@twfg.com to request your personalized Branch Logo.

TM

KNIGHT INSURANCE

Horizontal:

• Naming for logos are: – TWFG First Name Last Name Insurance (or Insurance Services for CA agents) – TWFG Last Name Insurance

TM

MARILYN RANDAZZO INSURANCE

4.

TWFG Email Signatures

• To get your email signature, contact the Marketing Department at marketing@twfg.com.

• If you desire an email signature with a photo, please provide us a professional and high-resolution photo upon request.

• We now have the ability to add links to download the app below your email signature image. Please reach out to marketing@twfg.com for information on how to implement this. See below for an example.

Download the TWFG app or access claims info:

Claims

29

Quarter Page Ad Your personalized TWFG logo or the TWFG Insurance logo

2021 Convention Nearly everyone’s favorite company event is our annual TWFG National Convention. When we canceled the event to keep our TWFG family safe and healthy, naturally, we were a bit devastated.

While we are sad that we did not have the chance to see all of you here in person this year, we are excited to announce that our plans for the 2021 TWFG National Convention are already underway! As 2021’s convention will also commemorate the 20th anniversary of TWFG, next year’s festivities are sure to be something you won’t want to miss!

Professional photo

We can’t wait to celebrate 20 years of TWFG success, which would not have been possible without each of you! To register for next year’s convention, visit the link https://cvent.me/a3Mnl.

Door Hanger Linda Ramos – Agent With me, you’re family.

Your business and our relationship would never be taken for granted. I will always be there for you.

Your personalized TWFG logo or the TWFG Insurance logo

AUTO | HOME | LIFE | COMMERCIAL

Contact me today for a free quote!

281-315-3626 | lramos@twfg.com twfg.com/LindaRamos

Contact information

Contact information

30

2021 TWFG National Agent Convention

E

20th Anniversary of TWFG

F

The Woodlands Waterway Marriott Our Policy is Caring

July 15 – 18, 2021 Register online at the link below for the 2021 TWFG Convention:

https://cvent.me/a3Mnl 31

2019 Award Winners PRESIDENT’S CLUB (36 TOTAL MEMBERS): 2019 New Members (6): Adam Ayers Collette & Tim Biedenkopf Felipe Mejia Jerry Offner Noel Sanchez Ryan Guillory

President’s Club Existing Members: Ann Tran Bobby Counts Brian Johnson Buffy Doiron Hooper Carlos Cantu Carlton Kon Dale Ratliff Darren & Natania Monteith Denise Davis J.R. Zamorano Jeff Howard Jenny Xu John Keefer John Sparks Kelly Lee Kerry Landry Lane McKinney Lisa Knight Marilyn & Randy Caldwell Marilyn Randazzo Mark Bartlett Mark Morgan Monika Mir Phyllis Benjamin & Sara Fry Reed Wilcox Rick Rogers Roger Larson Russell Knapp Stephen Lovecchio Tony Voiron

Since we did not have a Convention this year, here are some “Throwback Thursday” type photos from previous Conventions.

32

Tim and Collette Biedenkopf (2019 Convention)

John Sparks (2015 Convention)

Reed Wilcox (2018 Convention)

Carlton Kon (2015 Convention)

Natania and Darren Monteith (2017 Convention)

2020 President’s Club Trip While 2020 brought an unprecedented amount of challenges when it comes to traveling, our company did see one bright spot this year, the TWFG President’s Club Trip to our nation’s capital. The President’s Club had the unique opportunity to spend President’s Day weekend of this year in Washington, D.C. On February 15th, 78 members of the TWFG President’s Club and their spouses traveled with the leadership of TWFG to D.C. to celebrate all of their hard work throughout the previous yearand-a-half. Those who attended the trip were able to tour the White House, see historical reenactments of the Revolutionary War, and even saw a hilarious comedy show.

From Napa to Cabo to the Bahamas, these trips give the President’s Club members a fantastic opportunity to travel to new places and be recognized for their dedication and perseverance. As the President’s Club continues to grow, Gordy and Kelly are excited to plan more trips around the world to celebrate all of the club’s accomplishments!

MaryBeth, Kelly & Michelle

Group Dinner

Lincoln Memorial

Benjamin Bar & Lounge

The White House

Washington Monument

President’s Club at Mount Vernon

33

2019 Award Winners MILLION DOLLAR CLUB (75 TOTAL MEMBERS): 2019 New Members (6): Arlene Hong Gary Leslie Miranda Englishbee Skip Bordelon Uli & Ed Delafuente

Million Dollar Club Existing Members: Adrian Saman Albert Rivera Alex Calvo Altaf Ariff Amber Pillsbury Barbara Mitchell Bentley Fitch Betsy Henslee Bobbie Gail Torres Brandon Mangum Brian Stamper Cherie Johnson Chris Forman Cindy & Kirk Balsley Clay Hudnall Cory Cannon Dana Tucker Daniel Oh Danny Moore Darrell Barfield & Tom Sowell Debbie Box Derek Benavides Dusty Olivier

Melanie Head (LemonAid Stand)

34

Ed Sirafi Erin Hartgrove Estela Portillo Grace Pan Greg Armstrong Harlivleen Kaur Jane Wang Jeanne & Rick Burridge Jennifer & Paul Lý Jennifer Vargas Jennifer Wragge Jimmy Goodwin Joe Murphy Joe Vallot John Robnett Joseph Vu Judy Lam Karen Kaiser Karen Sahota Katie & Jeff Cannon Katlyn Brenneise Keith Tilghman Kenny Bordman Kim Casida Milligan LeaAnn Leslie Lisa Newman Mark Brown Melanie Head Monica Pedraza Oscar Gonzalez Quyen Nguyenba Reggie Trosclair Richard Ayala Ryan Welborn

LeaAnn Leslie and Skip Bordelon (2018 Convention)

Sean Meyers Shaileen Smith Shannon Hartgrove Sun Ha Hong Susan Stover Terry Cauthen Tim Martin Todd Golden Troy Tuomey Viet Truong Vlada Cruz Waqar Khan

Jennifer Wragge and Gordy photobombing (2015 Convention)

Karen Sahota (2017 Convention)

35

AGENTS OF

invention

A PARTNERSHIP BUILT ON UNLEASHING DATA Independent agent Seth Zaremba has set his agency apart and up for continued growth by blending art and science. Using data sharing and artificial intelligence, he and his team create seamless customer journeys, from acquisition to renewal.

He values Progressive for its thought leadership, advanced technology, and consumer insights. Because, when it comes to strategy and innovation, “Progressive is playing chess while other carriers are playing checkers.”

AgentsofProgressive.com

SETH ZAREMBA ZINC | BROADVIEW HEIGHTS, OH

Vehicle insurance is provided by Progressive Casualty Ins. Co. & affiliates. Home and renters policies are provided and serviced by affiliated and third-party insurers who are solely responsible for claims. Prices, coverages, and privacy policies vary among these insurers.