Royal Roads University International Student Handbook

international student handbook

doors to your future.

VICTORIA, CANADA’S GARDEN CITY

Victoria, British Columbia enjoys the most moderate climate in Canada, and offers yearround access to a wide range of outdoor activities. Explore our many local parks and beaches, where you can hike, mountain bike, horseback ride and swim. Or, visit the Royal Roads Gardens, the world-class Butchart Gardens, and the exquisite Abkhazi Gardens.

PHOTO COURTESY TOURISM VICTORIA

WELCOME

CONTENTS

Congratulations on making one of the most important decisions of your career, and your life.

This handbook is designed to support you to feel at home here in Canada, and allow you to shine in academic and student life. It is intended to help you to engage in the rich experience of learning, to gain confidence, to achieve academic success, to build strong networks, and to create lasting friendships.

Our classrooms are enriched by students like you, who bring vast and diverse experience from all corners of the globe. You have an essential role to play here, and your participation makes all the difference.

On behalf of Royal Roads University, I welcome you to our beautiful campus, and wish you the best of success on your memorable journey with us.

Cyndi McLeod Vice President, Global Advancement, Marketing and Business Development

PLANNING YOUR TRIP 3–15 Getting your documents and finances in order, finding a place to live, staying healthy, and packing your bags.

ARRIVAL IN CANADA 17–29 Travelling to Victoria, exploring your new communities, and getting familiar with the Royal Roads University campus.

ACADEMIC LIFE 31–39 Discovering learning tools and resources, creating your study plan, participating in the classroom, understanding academic standards, and obtaining language and academic assistance.

STUDENT LIFE 41–49 Adjusting to Canadian culture, making new friends, getting involved in clubs and activities, and finding your balance with recreation and entertainment.

WE’RE HERE TO HELP 51–57 Finding support networks on campus, counselling services, a guide to communications and important telephone numbers.

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Congratulations. You’ve taken all the right steps. You’ve got your sights set on your goal, and your future is about to unfold before your eyes.

The time you spend as a Royal Roads University student in Canada will impact your life in more ways than you can imagine. It will excite and challenge you.

You’ll meet new friends and wonder how you survived without them until now.

You’ll be inspired by leaders. You’ll learn lessons that will serve you for decades to come. You’ll work harder than you knew you could. Believe it or not, you will change.

Welcome to Royal Roads University. We think you are going to love it here.

The Office of Global Advancement (4th Floor, Hatley Castle) is your first stop at RRU. This office provides a wealth of information and support to international students.

See page 52 for details.

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PLANNING YOUR TRIP.

“Canada is one of the greatest countries in the world. The people are friendly, hardworking, kind and generous. My advice would be to get to know Canadian culture through its people. Come with an open mind and heart to learn and to teach.�

TIMOTHY KITURI Master of Arts in Professional Communication Kenya Royal Roads University International Student Handbook 3

STUDY PERMIT

PASSPORT

All visitors to Canada must have a valid passport. If you already have a passport, be sure it will remain valid for the entire duration of your studies.

TEMPORARY RESIDENT VISA

Visit the Temporary Resident Visa (TRV) Requirement web page for a list of countries whose citizens need a TRV. www.cic.gc.ca/english/visit/ visas.asp#exemptions Students applying for a study permit do not need to apply for a TRV separately; one will be issued automatically.

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It is your responsibility to obtain the correct documents from Citizenship and Immigration Canada (CIC), and to abide by CIC conditions.

The application process can take several months; therefore, it is important to apply as soon as you receive your Letter of Acceptance from Royal Roads University.

Visit the following link for details on how to apply for your study permit. www.cic.gc.ca/english/study/study-how.asp As each office has different requirements, you will need to visit your local Canadian representative office website for specific information. www.cic.gc.ca/english/information/offices/applywhere.asp Even if you don’t require one, we recommend you apply for a study permit; it will ease the process if you wish to extend your stay in Canada, continue your studies, or search for employment on campus. www.cic.gc.ca/English/information/applications/ extend-student.asp

Family members accompanying you to Canada should be included in your study permit application. The spouse or common-law partner of an international student with a study permit can apply for a work permit. More information is available on the Work for Partners web page.

WHEN TO ARRIVE

www.cic.gc.ca/English/study/work-spouse.asp When your application is approved, you will receive a letter of introduction confirming the approval.

This letter is not a study permit; it is proof that your study permit application was approved, and it authorizes the issue of a study permit at a Canadian port of entry.

If you already have a study permit, be sure to check its expiry date; it may need to be extended. www.cic.gc.ca/english/study/study-extend.asp If you are coming to RRU from a Canadian high school, you will also need to change the conditions of your study permit before starting classes.

Detailed instructions to change the conditions of your study permit are available here: www.cic.gc.ca/english/information/applications/ extend-student.asp

Plan your arrival in Canada so you have time to get settled before classes begin. It is important to be on campus in time for orientation.

If you are staying on campus for a residency, your move-in day is shortly before classes begin and will be found in your housing package.

If you are opting for a homestay arrangement or a room/ apartment rental, you may wish to plan your arrival one or two weeks before classes start; this way, you will have more time to explore Victoria, and to enjoy some of the spectacular beauty and nature that is unique to the west coast of Canada.

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BUDGET AND FUNDS.

To obtain a study permit, all international students must show proof that they can support themselves while in Canada without relying on employment income. It is important to plan and budget accordingly.

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MONTHLY LIVING EXPENSES

The approximate monthly student budget below is based on a moderate lifestyle and will vary depending on your circumstances.

Accommodation & Utilities* $650 Food $300 Health Insurance (B.C.–MSP after three months) $60.50 Monthly bus transit passes** $77 Miscellaneous Spending Money $250 APPROXIMATE MONTHLY EXPENSES

$1332.50

* based on shared accommodation. **The U-Pass (universal student transit pass) is also available for on-campus, undergraduate students for a one-time annual fee, which is based on the length of your program and works out to $21.25/month.

CANADIAN CURRENCY

It is wise to bring enough Canadian dollars to cover initial expenses, especially if your flight lands late at night when money exchange offices may be closed.

TUITION, FEES & ONE-TIME COSTS

Please visit www.royalroads.ca/prospectivestudents/tuition-and-fees for the most up-to-date information on tuition and ancillary fees. All fees are in Canadian Dollars and are subject to change.

AWARDS

Contact Financial Aid and Awards to identify awards (Entrance, In-Course, Convocation, and External) that recognize excellence. Note deadlines and requirements for each application. International students are not eligible for Canada student loans, Undergraduate Awards or Student Research Awards.

You may bring Canadian dollars with you, or exchange another currency for Canadian funds upon arrival. Your home bank can advise on the best way to have money transferred to Canada, or to send money home. It is common to use international wire transfers, or — for large amounts — have money sent from your home bank by bank draft to your Canadian account.

If you are travelling with more than $10,000 in cash, be sure to declare the amount upon arrival at immigration.

Most Canadian Automated Teller Machines (ATMs) use the Plus or Interac systems and accept VISA, MasterCard, and debit cards.

Tuition, books, residence and food purchases may be made by credit card.

250-391-2600 ext. 4222 rrufinancialaid@royalroads.ca Royal Roads University International Student Handbook 7

BANKING

B.C. DRIVER’S LICENCE

It is wise to open a bank account, into which you can deposit your Canadian or U.S. funds.

While RRU does not endorse or guarantee their services, some popular banks include BMO, CIBC, HSBC, RBC, Scotiabank, and TD Canada Trust.

Full-time students do not require a B.C. driver’s licence provided they hold a valid out-of-province licence. Any restrictions on your home licence also apply in B.C. Please note, you must always carrry both your driver’s licence and your RRU Student I.D. card, and be ready to produce them for a police officer if requested.

You may be required to show your passport and student card to open a chequing and/ or savings account. Ask about student accounts with lower fees. Be sure to understand all service fees, as they can add up quickly. International and interbank transaction fees can also be costly.

You may wish to apply for a credit card, which is often required for hotels, car rentals and remote purchases. Safety deposit boxes for small valuables are available for an annual fee.

ATMs are available on campus, 24 hours/day on the first floor of the Millward building, and in numerous locations throughout the city.

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For information on obtaining a B.C. licence, visit www.icbc.com/driver-licensingmoving-bc/moving-dl To import a vehicle from another country, visit www.icbc.com/registration-licensing/buy-vehicle/ import-vehicle

BRITISH COLUMBIA IDENTITY CARD (BCID)

If you don’t drive, you may obtain a British Columbia identification card to use as valid identification in place of a driver’s licence.

To obtain a BCID card, bring required I.D. to any driver licensing office, pay the BCID card fee and have your photo taken. Students under 19 years of age require parental consent. Your new BCID card will cost $35 and will arrive in four to six weeks.

Visit the BCID web page below for details about acceptable identification and locations. www.icbc.com/driver-licensing/BCID

SOCIAL INSURANCE NUMBER (SIN)

INCOME TAX

The Social Insurance Number (SIN) is a nine-digit number you will need in order to work in Canada.

If you have a work permit or a job offer, you may apply for a SIN through the Service Canada office at 595 Pandora Avenue in Victoria.

You may have to file a Canadian income tax return by a specific date.

Visit the Canadian Revenue Agency website, or contact the Office of Global Advancement for assistance.

www.servicecanada.gc.ca/eng/sc/sin

www.cra-arc.gc.ca/ internationalstudents

FINDING A HOME. HOME SWEET HOMESTAY

ON-CAMPUS HOUSING

Canadian Homestay International can match you with a welcoming family who will provide accommodation and food depending on your needs.

Students also improve their English and learn about Canadian culture. Various meal plans and premium services, such as private washroom facilities, are available. Accommodations are located in appealing, safe neighbourhoods accessible to Royal Roads via public transportation. They meet high standards of safety and cleanliness, and may be able to accommodate dietary restrictions. Arrange for a homestay prior to leaving your home country.

RRU Campus Housing offers accommodation to distance (online) students for short-term residencies, but presently does not offer full-time housing.

www.canadahomestayinternational.com

Full-time, face-to-face learners may arrange a homestay, or consult the off-campus rentals section of this handbook, on pages 10–11, for information about renting an apartment or shared house.

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Search for rental accommodation close to bus routes numbered 39, 50 and 51, or to the Langford Trolley; these options stop on or close to campus. Colwood and Langford are the closest suburbs to RRU.

PRIVATE HOUSES & APARTMENTS

Many private options such as studio apartments or entire houses are close to campus. You are responsible for the search, negotiations, furnishings, utilities, house rules, leases and any landlord–tenant disputes. The Office of Global Advancement can help with recommendations.

ROOM RENTAL ONLY

A room in a family home often includes only a sleeping space and use of the washroom, but little or no food preparation facilities. Ensure the room includes kitchen access if you plan to cook, and ask about laundry facilities.

SHARED HOUSE

ONLINE RENTAL LISTINGS

• https://student.myrru. royalroads.ca/housing/campushousing-options • www.royalroads.och101.com • http://victoria.en.craigslist.ca • www.usedvictoria.com • http://victoria.kijiji.ca • http://ca.roommates.com • www.timescolonist.com • www.sublet.com

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Groups of students often rent a multi-bedroom home or apartment and share common spaces, which creates a community-type atmosphere and can save on costs.

You may also find a group of like-minded Canadians (students or working professionals) to live with, which would help you to make new friends and learn more about Canadian culture.

COMMON HOUSING TERMINOLOGY

RENT.

BACHELOR: Generally small and includes a bathroom, kitchenette and living space that converts to a bedroom.

LOFT: Similar to a bachelor, with an elevated platform for a small bedroom that usually overlooks the living

RENTAL TIPS

room and does not have a bedroom door.

ONE (OR MORE) BEDROOMS: Separate room for the

Be clear about your needs; ask all

bedroom with a closing door.

questions at the viewing. Determine

DAMAGE DEPOSIT: Money given to the landlord and returned upon moving out, provided everything is in good condition and you have paid all rent and utilities.

Should not be more than half the monthly rent.

HOUSE RULES: Common in shared housing situations, typically to create an understanding about quiet hours, cleaning duties, smoking, guests, and other details.

LEASE/CONTRACT: An agreement between the renter and the landlord specifying the length of the rental agreement (usually one year) and particular conditions.

REFERENCES: Letters from people who can recommend you as a good tenant. RRU can provide assistance.

RESIDENTIAL TENANCY ACT: A legal document that helps protect the rights of renters and landlords.

Problems can be reported to the Victoria Residential Tenancy Branch for resolution. Month to month rentals, expired agreements and those whose names are not on the lease are not covered by the Act. www.rto.gov.bc.ca UTILITIES: Services such as hydro electricity, water, internet, cable TV and telephone are often in addition to rent.

which utilities are included in the rent. Ensure appliances work. Look for signs of water damage, rodents or bug infestations. Note damage in writing so you will not be held responsible when you move out.

If you want the place, be prepared to act quickly. You may be asked to sign a rental agreement or a lease, or to pay a deposit up front.

Beware of scams. Do not give money to anyone before seeing the place. Know your rights, and read the Residential Tenancy Act. Read any agreement carefully and be sure that you agree with the conditions. Ask about smoking, pets, cleaning, and damage deposits.

Online classified ads, thrift shops and garage sales have reasonably priced used items to furnish your home. Some online listings on page 10 advertise furniture as well as places to live.

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PRIVATE HEALTH INSURANCE

Because there will be a threemonth waiting period between your arrival in British Columbia and the activation of your health benefits through the British Columbia Medical Services Plan (MSP), all students must possess private health insurance upon arrival. Contact a student advisor at RRU to purchase health insurance prior to departure. international@royalroads.ca

EXTENDED HEALTH INSURANCE

The Royal Roads Undergraduate Student Association (RRUSA) provides extended health and dental insurance for undergraduate students who are registered in one year of full-time, face-to-face courses.

Undergraduate students with MSP or equivalent insurance can access extended health benefits. RRUSA fees cover the cost of this insurance.

The coverage offered by these extended plans does not replace basic health insurance coverage.

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Valid medical coverage is mandatory for all students B.C. MEDICAL SERVICES PLAN

In Canada, medical treatment is costly if you do not have proper health insurance. For those who do not have valid medical insurance, a hospital visit can cost between $250 and $10,000 per night.

All students must have medical insurance for the duration of their stay in Canada.

If you plan to live in British Columbia for more than six months per year, you should enrol in the B.C. Medical Services Plan (MSP) as soon as you arrive.

MSP covers the cost of basic medical care within Canada, most doctor visits, and most hospital visits.

Instructions, applications, and information about premiums are available on the B.C. Medical Services Plan website. An International Student Advisor can assist you through the application process. You will need your study permit, TRV (if applicable) and acceptance documents. www.hibc.gov.bc.ca The waiting period to receive coverage is approximately three months; thereafter, you must pay monthly fees.

The MSP membership card is called a CareCard, and the MSP number is called a Personal Health Number. You will be sent a CareCard once your application has been processed. Simply show your CareCard when you seek medical care and in most cases, you will not have to pay.

HOSPITALS & WALK-IN CLINICS

There are several hospitals in Victoria; the closest one to RRU is the Victoria General Hospital. If you have a medical emergency, go immediately to the emergency department at any hospital (no appointment required). Visit a walk-in clinic if your situation is not an emergency but you would like immediate medical attention; line-ups and wait times will be much shorter at a walk-in clinic than by visiting a hospital.

If you are staying in Victoria long-term and want to find a family doctor, search this directory for doctors who are accepting new patients: www.cpsbc.ca Remember to bring your health insurance card and relevant documentation whenever you visit a walkin clinic, hospital or doctor’s office. They will need to know what insurance coverage you have, or they will require payment for services. Keep a card in your wallet with emergency numbers and information about your health insurance plan.

HEALTH. 24-HOUR FIRST AID Campus Security Call 250-391-2525 HOSPITALS Victoria General Hospital 1 Hospital Way, Victoria 250-727-4212 Royal Jubilee Hospital 1952 Bay Street, Victoria 250-370-8000 Saanich Peninsula Hospital 2166 Mt. Newton X Road, Saanichton 250-544-7676 TRADITIONAL CHINESE MEDICINE (TCM) The International College of Traditional Chinese Medicine Pacific Rim College

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Know what you are allowed to bring to Canada, and items to declare.

We recommend you bring the following documents. If necessary, have them translated into English by a qualified translator:

www.beaware.gc.ca

 birth certificate or baptismal certificate;

OTHER DOCUMENTS

 driver’s licence;  vehicle registration, licence and insurance papers;

DOCUMENTS TO CARRY IN YOUR HAND LUGGAGE

 immunization, vaccination, medical and dental records;  health insurance documents;

Several documents must be shown at the immigration desk when you arrive in Canada; be sure to keep them in your hand luggage, rather than in your checked baggage. You could be refused entry into Canada if any of the following documents are missing or are inaccurate:  valid passport or travel document (with a valid TRV, if required);  valid study permit or letter of introduction from a Canadian visa office;  admission letter from RRU;  copy of all documents included in your study permit application; and,  typed list of items bringing into Canada, including those sent separately.

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 marriage certificate or proof of common-law status, if applicable;  separation or divorce papers;  adoption papers;  language proficiency scores;  official school records or academic transcripts;  letters of reference from former employers; and,  documents required for entry into other countries you plan to visit.

Weather in Victoria can vary over the course of a day. Check the local weather forecast. www.theweathernetwork.com

PACK YOUR BAGS.

PERSONAL ITEMS

 A variety of clothing that can be worn in layers (T-shirts, long-sleeved shirts, sweaters).

Student dress is casual, but business attire may be required for presentations or work. Formal attire may be recommended for functions;  Waterproof raingear and umbrella. Winter months require warm coats, gloves and hats. Seasonal clothing is readily available for purchase;  Medications, contained in original, labelled packaging and accompanied by your doctor’s prescription. Check Canada Customs restrictions before bringing medications into Canada;  Camera;

 A Bilingual dictionary or electronic translator if English is not your first language;  Laptop computer (with 110-volt adaptor for North American plugs);  Adaptor(s) for your electronics, if they were not designed for 110-volt electrical outlets; and,  Photographs, music, food and other interesting items from your homeland (your new friends will be interested!).

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You are among more than 90,000 students who arrive in Canada to study each year.

There are many reasons to be proud of your decision.

In its brief 145-year history, the world’s second largest country has earned its reputation as a safe, friendly nation full of natural beauty. Cities are clean, and art and culture are alive on every corner.

Often described as a mosaic, Canada is proud of its diverse heritage: all cultures are celebrated, and cuisine from every corner of the globe can be found.

Although RRU is your focus, travel is also an excellent teacher. Plan excursions to explore the mountain ranges, beaches, islands, rivers, lakes, farmlands and forests.

You will learn the most about Canada by meeting and spending time with Canadians. Most Canadians are easy to befriend; many will be excited to show you around, and will be equally interested in learning about you and your homeland.

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ARRIVAL IN CANADA.

“Canada is a very beautiful country and people are generally nice. My first impression of Victoria was that it had a wonderful downtown view and a comfortable atmosphere. Victoria’s people were very friendly and were always happy to help.”

LISA ZENG Bachelor of Commerce China Royal Roads University International Student Handbook 17

Whether you land in Canada at the Vancouver or Victoria International Airports, there are many ways to reach your final destination.

VANCOUVER TO VICTORIA

VIA PACIFIC COACH LINES COACH BUS ďƒœ FERRY ďƒœ COACH BUS Pacific Coach Lines (PCL) offers seven daily departures, year-round, from the Vancouver International Airport to downtown Victoria. PCL ticket counters are located beside the bottom of the escalator at the airport Arrivals area, immediately after you exit Canada Customs and Immigration. Signage is prominently displayed.

The driver will put your luggage safely underneath in the luggage compartment. This bus will take you from the airport to the Tsawwassen Ferry Terminal and will drive directly onto the ship.

Leave your luggage on the bus and go upstairs to the passenger decks to enjoy the 95-minute sailing between Tsawwassen and Swartz Bay on B.C. Ferries. Swartz Bay, where the ferry will dock, is located about 30 km north of Victoria.

Once the ferry docks, the coach will take you directly to the main bus terminal in downtown Victoria. The cost for this entire trip, from the Vancouver International Airport to downtown Victoria, is approximately $45 and takes three hours and forty minutes. Your homestay family may agree to meet you at the bus terminal, or you can take public transit to your new house or apartment.

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ARRIVAL AT VICTORIA INTERNATIONAL AIRPORT While it is possible to take public transportation from the Vancouver International Airport to Victoria, the trip would include one SkyTrain, three buses and the ferry, and could take more than five hours in total. www.pacificcoach.com www.bcferries.com www.transitbc.com

VIA FLOAT PLANE For a convenient and unforgettable island experience, book a breathtaking flight by float plane from Vancouver International Airport to downtown Victoria’s inner harbour. The 30-minute flight costs approximately $135.

Be sure to inform the float plane ticket operator that you are travelling with international baggage allowances. They will need to know the weight of your bags. You will likely pay a surcharge for the extra weight, but provided they have advanced notice, you will normally be accommodated. A free shuttle service operates from the airport to the plane. You can book this flight online prior to leaving your country.

If your flight lands at the Victoria International Airport, you may pre-arrange for Beaton’s Meet and Greet to provide airport reception and delivery to your homestay or residence. Beaton’s will wait up to four hours for students at the airport, and will assist, where possible, with problems students may encounter upon arrival into Canada. www.beatonsmeetandgreet.com For an estimate of taxi prices throughout Greater Victoria please visit: www.empresstaxi.com/rates.htm

Public bus transportation will cost just $2.50; it will require two to four buses (depending on the time of day) and will take 90 minutes. Use Google Maps to plan all your bus routes throughout Victoria.

www.harbour-air.com

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AROUND TOWN. Make time upon arrival to explore the communities of Colwood and Langford (which are included in Greater Victoria). Also, plan some weekend getaways to tour Vancouver Island.

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COLWOOD

Western Canada’s southernmost city, Colwood is best known for the iconic Hatley Castle itself. You will find a wide variety of amenities, recreation and entertainment in the heart of the West Shore, just minutes from the Royal Roads University campus. www.colwood.ca/siteengine/activepage.asp www.westshore.bc.ca Less than two kilometres away, the Juan de Fuca Recreation Centre includes a swimming pool, sauna, whirl pool, event and skating arena, weight room and curling rink. Adjacent to the recreation centre, Canada’s official and unofficial national sports (lacrosse and ice hockey, respectively) are enjoyed at Bear Mountain Arena. This lower park also includes a golf course, baseball diamonds, beach volleyball, tennis and basketball courts, a lacrosse box, lawn bowling, a BMX trail, jogging trail and picnic area. The Juan de Fuca branch of the Greater Victoria Public Library serves the entire West Shore. www.westshorerecreation.ca http://gvpl.ca/using-the-library/branches-hours/ juan-de-fuca

Art lovers will get a treat at Coast Collective at Esquimalt Lagoon. Launched by five artists, this unique and dynamic art centre, gallery, and workshop space aims to support local artists and to keep fine art affordable.

Less than five kilometres from the campus, Thetis Lake offers two lakes, several beaches, a forest trail and a concession. www.crd.bc.ca/parks/thetis Built in 1860, Fisgard Lighthouse was the first of its kind in Canada. It is still in working order, now marking home base for the Royal Canadian Navy.

Self-guided tours are available. Fort Rodd Hill, Cole Island and the non-denominational, beautifully restored St. John the Baptist Heritage Church are also key landmarks in Colwood.

Groceries, banking, postal services, restaurants and other amenities are located just a 10-minute walk from campus, northeast along Sooke Road as it becomes the Old Island Highway.

LANGFORD

Northeast of Colwood and approximately double its size, Langford is a rapidly growing community that offers a wide variety of well-known retail outlets. Westshore Town Centre has a popular cinema and is the shopping hub for the western communities.

For a fun-filled Saturday, try Western Speedway, where you can play mini-golf, test drive a go-kart, or witness the stock car races. Pack a picnic and head for a stroll at Langford, Glen or Florence Lakes, or catch the view from Mount Finlayson or Mount Wells. And whether the salmon are spawning or not, no visit to the region is complete without a rejuvenating forest walk through Goldstream Provincial Park.

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THE CAPITAL CITY. Each year, thousands of visitors complete a sunny stroll along the inner harbour with high tea at the Empress Hotel.

PHOTO COURTESY TOURISM VICTORIA

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VICTORIA

Named after Queen Victoria, British Columbia’s capital city still retains reminders of its British roots.

Its two most famous landmarks are the Parliament Buildings and the Empress Hotel.

Known as the City of Gardens, Victoria is a popular tourist destination that welcomes more than 3.5-million overnight guests annually. Another half-million visitors dock for day visits via cruise ship at Ogden Point. The city’s Chinatown is the second oldest in North America, after San Francisco’s.

Beacon Hill Park, Symphony Splash, the Electronic Music Festival, Craigdarroch Castle, the Royal B.C. Museum/IMAX Theatre, and Miniature World are just a few of Victoria’s world-famous attractions.

VANCOUVER ISLAND

THE GULF ISLANDS

The largest island on the western side of North America, Vancouver Island is 460 km long and 80 km wide (at its widest point). It would take eight hours of continuous driving to cover the east coast, from Victoria to the northernmost tip at Cape Scott Provincial Park.

Relax and recharge during a getaway to the Gulf Islands.

Numerous islands dot the coastline between Vancouver Island and the mainland. B.C. Ferries operates regular trips to Saltspring, Galiano, Mayne, Pender, Saturna, Denman, Hornby, Quadra, Cortez, Texada, and other islands, each of which has its own distinct character and natural beauty.

The picturesque island has been home to many groups of indigenous peoples for thousands of years. It is famous for the rainforests of Cathedral Grove and Clayoquot Sound, pristine beaches along the stormy western coastline from Sooke to Tofino, and a recreational climate that can allow you to ski, sail, and golf all in the same day.

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BUS TRANSPORTATION

MONTHLY BUS PASSES & U-PASS

Buses run 365 days per year throughout Greater Victoria.

Use Google Maps and select the Bus icon to determine bus routes to and from campus.

Off-campus and graduate students enjoy transit anytime throughout Greater Victoria by purchasing monthly transit passes at University Reception for $77/month.

The #39 and #51 buses run on weekdays to and from UVIC. The #39 bus stops near the Grant Building and Hatley Castle, and the #51 bus stops at the entrance to campus on Sooke Road.

The #50 bus runs daily, every 10–15 minutes from downtown to Langford; it stops one kilometre from campus at the Western Exchange. The #52 bus covers Langford and Colwood; it stops at the entrance to campus on Sooke Road.

Monthly bus passes are available for purchase at University Reception. Royal Roads also offers a U-Pass (Universal Bus Pass) for on-campus, undergraduate students. www.bctransit.com/ regions/vic http://student.myrru. royalroads.ca/student-services/ u-pass

Full-time, on-campus undergraduate students take part in the U-Pass program, which grants unlimited access to Greater Victoria’s transit system. The one-time annual fee is based on the length of your program and works out to $21.25/ month. If you have been assessed the U-Pass Fee, your student I.D. card will be encoded to function as your U-Pass. Your U-Pass is not transferable to another person. Transit drivers may confiscate a U-Pass if it appears to be misused.

CYCLING THROUGH THE CITIES

Victoria is the cycling capital of Canada. RRU is located on the Galloping Goose bike trail, which stretches from downtown to campus and beyond.

This trail also connects to Sidney and the ferry terminal via the Lochside Trail.

RRU partners with Coastal Cycles in a bicycle rental and guaranteed buy-back program, with flexible options for renting or buying a bike. Be sure to wear an approved bicycle safety helmet — it’s the law. Many bicycle shops in Victoria offer inexpensive used bicycles. Purchase a good lock to protect your bicycle from theft. www.gallopinggoosetrail.com. www.recyclistas.ca www.gvcc.bc.ca

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LANGFORD TROLLEY

NEWS

The donation-based Langford Trolley serves Westshore communities throughout the day, from downtown Langford to Thetis Lake, the Juan de Fuca Recreation Centre, Royal Roads University and the Westshore Town Centre.

The Times Colonist and the Goldstream Gazette are popular local newspapers. Canada’s two national dailies are The Globe and Mail and National Post.

GREYHOUND

www.timescolonist.com www.goldstreamgazette.com www.theglobeandmail.com www.nationalpost.com

The Greyhound bus service runs across North America and is an inexpensive option if you wish to see more of Canada. www.greyhound.ca

SHOPPING

Convenience products are available near campus, and downtown Victoria offers a wide selection of retail goods. Purchase reusable cloth bags or bring your own to avoid plastic.

Thrift and consignment shops are excellent for used items. Victoria is also famous for garage sales on Saturdays, and for generous free boxes (placed on sidewalks and labelled ‘FREE’, containing items for giveaway) on Sundays. Check online on local classified ad sites, or find offers for retail goods and adventure tours by watching online coupon sites. www.usedvictoria.com http://victoria.en.craigslist.ca http://ethicaldeal.com http://www.groupon.ca

Many radio stations stream live online from Victoria, and televised news programs are also available online via the CBC and Global TV. cbc.ca globaltv.ca www.webvictoria.com/radio

TAX & GST/HST CREDIT

Goods and services (excluding groceries, rent, medical services and prescription drugs) are subject to either five or 12 per cent sales tax, added at the cash register rather than on the sticker price.

Students may qualify for a GST/ HST credit, which is a tax-free payment based on your tax return. www.cra-arc.gc.ca/bnfts/ gsthst/menu-eng.html Royal Roads University International Student Handbook 25

ON CAMPUS. REQUIRED DOCUMENTS

Upon arrival, students must provide the following documents to the Office of Global Advancement*: • Passport, valid study permit, TRV • Proof of medical insurance (unless purchased via RRU) All students receive a photo I.D. card that also grants access to the Library and Recreation Centre. Bring personal identification to University Reception, main lobby of the Learning and Innovation Centre (LIC) Building*.

Lost or stolen cards must be reported immediately to University Reception and will be replaced at a cost of $10.

*M–F, 8:30a.m.–4:30p.m.

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WORK PERMITS & WORKING IN CANADA

International students who have a valid study permit and are registered in full time studies can work on campus without a work permit. Opportunities for on-campus employment are limited.

After completing six months of study in an eligible program (and, having met the academic requirement) Canada’s Off-Campus Work Permit Program enables international students to work off-campus, up to 20 hours per week during the academic year and full-time during scheduled breaks. Studies must remain your main reason for being in Canada, and students must maintain academic eligibility. www.cic.gc.ca/english/study/work-offcampus.asp If you are required to complete an internship or co-op program, you will need to apply for a co-op work permit. The co-op work permit is different from the off-campus work permit; a student can hold both if they meet the criteria for both. www.cic.gc.ca/english/study/work-coop.asp Please note that your declaration to the Canadian Embassy regarding available funds (when applying for your study permit) is made in advance of your arrival in Canada, and cannot include projected earnings. www.learnlivebc.ca

ORIENTATION: RRU READY?

CAMPUS TOURS

Orientation services are provided for all new students, and consist of both online and inperson resources and sessions. Orientation sessions coincide with program start dates. These sessions, provided by a number of campus service departments, introduce students to the academic and extracurricular aspects of student life at Royal Roads University.

New students can also book a free orientation tour of campus by contacting Student Tours.

You may also wish to join a historical tour with Campus Services to discover the enchanting story behind Hatley Castle. Royal Roads students enjoy complementary access to the gardens and to guided walking tours with their student I.D. cards.

Regular social events are scheduled during the early weeks of a student’s stay on campus. Open to all students, these events provide opportunities to connect with peers and to meet students from other programs.

A special international student orientation will also occur when your program starts, and focuses on helping students transition to life in Victoria and Canada. This session is very important, as information about immigration matters will be discussed.

RRU Ready? is an online orientation program designed to familiarize you with resources, services, support networks and opportunities that are available to all Royal Roads students.

https://student.myrru. royalroads.ca/orientation/ student-campus-tours To get an idea of the Royal Roads University campus and key buildings before you arrive, visit the following link for a virtual tour on YouTube: http://youtu.be/3R8TVw1nc3Y

RRU Ready? is divided into six sections: Basic Necessities; Funding your Studies; Student Resources; Student Life; Academic Resources; and, Academic Environment. Move through the information at your own pace. RRU recommends that all students review RRU Ready? prior to commencing their coursework. https://student.myrru.royalroads.ca/orientation/ rru-ready

Royal Roads University International Student Handbook 27

Office of Global Advancement, Fourth Floor, Hatley Castle 28

International Study Centre, Grant 131

Interfaith Room, Nixon 110 Royal Roads University International Student Handbook 29

Your studies at Royal Roads University will open doors to professional networks and opportunities that will shape your career, and your future.

Success will require hard work, dedication, and a focus on how you wish to apply your knowledge. Our programs attract a myriad of experience from all corners of the world into our classrooms, giving our students a truly dynamic and global perspective.

Each of you will arrive with your own talents and skills. Don’t be shy about sharing the unique contribution you can make. Our team-based, hands-on approach allows every student to shine in his or her own special way.

It is our mandate to create the leaders of tomorrow. And as you’ll see, there is a wealth of resources here to support your personal and professional goals.

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ACADEMIC LIFE.

“Apart from being hard working and dedicated, students need to gear themselves up to match the speed; it could be challenging to study in intense schedules.�

RAVI CHANDRA YADAV Masters of Global Management India

Royal Roads University International Student Handbook 31

ACHIEVE YOUR GOALS.

COURSE LOAD

At Royal Roads University, a normal full course load is 30 credits per year at the undergraduate level, and 15 credits per year at the graduate level. A student enrolled in at least 60 per cent of a normal course load is considered full-time.

One credit is equivalent to one hour of instructional time per week, for the duration of the semester.

For example, a three credit course indicates that students will receive three hours of instructional time per week, for each week in the semester. A normal semester consists of 13 weeks in total. Therefore, a three credit course is equivalent to 39 instructional hours in total (three hours per week x 13 weeks).

Many face-to-face programs — such as the Masters of Global Management (MGM) and Bachelor of Commerce programs — are shorter in duration but are more intensive, providing more credits and requiring up to double the course load.

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MOODLE

SUPPLIES

Moodle is the course management software system used by all Royal Roads students and professors, for both on-campus and online courses.

Through this platform, students can submit assignments, access content and resources, join discussion forums, interact with professors, collaborate with fellow students, receive their grades, and conduct a myriad of other functions related to academic success.

Royal Roads strongly recommends that all students possess their own laptop computers. Many students bring laptops to class to complete their work electronically. Other supplies include an electronic or paper-based daily planner, and stationery items such as pens, notebooks/binders, stapler, hole punch, highlighters, ruler, paper clips, correction fluid, and a refillable water bottle. Your instructor may recommend a special calculator.

Most students easily become comfortable using the system in a very short length of time. http://learner.royalroads.ca

Royal Roads University International Student Handbook 33

TIME COMMITMENT GUIDELINES

COURSE OUTLINES

For most students, higher education is one of the biggest investments of their lives.

It is important to take this opportunity seriously.

A course outline, or syllabus, will be provided for each course that you take. It is the most important resource for your success. Course outlines provide detailed information about what will be discussed during each lecture, which material should be read prior to each class, project details and deadlines, and dates for mid-term and final exam periods.

Don’t just file this information away; use it as a tool to formulate your study plan and to stay on track.

Academic success requires a real time commitment. Because your grades are cumulative, meaning that every day counts towards your final grade, it is important to develop your study routine right from the start. Nightly homework and weekly projects mean it will not be possible to procrastinate all year and expect to catch up on everything during a final exam.

As a guideline, for every one hour of instructional time, students should dedicate another three hours to project work, assignments, readings, review and preparation. For a normal full-time undergraduate student with 15 hours per week of instruction, (s)he should dedicate another 45 hours per week to their studies. That’s more than a full-time job!

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USING YOUR TIME WISELY

Having an afternoon class does not mean you should sleep until noon. Get in the habit of scheduling your project and preparation work within free time slots during the regular working day of a business professional. This strategy will allow you to complete 80 per cent of your work during the day, and to avoid leaving everything until the evening, when the mind is tired and less productive.

EFFECTIVE USE OF A DAILY PLANNER

Royal Roads strongly recommends that each student invest in a good electronic or paper-based planner (a diary-style book will ideally have one separate page for each day). Once you receive your course outlines, it’s a good idea to note every prereading and assignment right away, for the duration of the semester. This strategy will form the basis of your daily study and project plans, will keep you from missing deadlines, and will allow you to come prepared to each class.

When you come to class having already read the material that will be discussed, you are in a far better position to participate in the learning process. You can also identify areas you wish to discuss further with professors during the class, or in their office hours.

THE STUDY PLAN. Being organized, and creating your detailed study plan immediately from Day One, will make a tremendous difference to your success.

Royal Roads University International Student Handbook 35

MULTI-FACETED EVALUATION

ATTENDANCE

In many countries, entire grades depend on one very stressful final exam. We know that doesn’t really reflect your talents or interpretation of the material.

Regular attendance in classes (including lectures, labs and project work) is integral to your success.

Ten per cent (10%) of the semester’s curriculum is taught in each three-hour class. Attendance contributes to your final grade.

Here, continuous evaluation allows you to acquire marks for: classroom attendance and participation; assignments; quizzes; presentations; industry projects; field work; feedback from group members, industry clients and instructors; and, midterm and final examinations.

Because Royal Roads focuses on applied learning, rather than on theory, students work in teams on practical projects. Absentees let team members down and group projects suffer.

Every day, you’ll be assessed on your performance, professionalism, and work ethic, both in and out of the classroom.

This system gives you many opportunities to prove (and improve) yourself for the duration of each semester.

Students who do not meet attendance requirements may be excluded from their final assignment/examination(s), assigned a letter grade of F (Fail), or may be required to withdraw from a course and/or the program of study.

Students who are absent because of illness, accident, or family problems should bring the matter to the attention of their instructor and may be required to provide supporting documentation.

PARTICIPATION

Debates and discussions involving all students are characteristic of our dynamic classrooms. Taking an active role is essential, and is a part of your final grade.

Speaking out may feel scary at first, but your confidence will blossom with practice. Don’t worry if your English isn’t perfect; your peers will appreciate your ideas and questions. When you speak out, you become a familiar face, to both your instructors, and your classmates. You’ll make friends more easily and prove you are engaged in the learning process.

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ACADEMIC CONDUCT

EXPERIENTIAL EDUCATION

In Canada, the concept of academic honesty or integrity is based on the cultural values of individualism, fairness, critical thinking, and uniqueness. Students will be penalized heavily for cheating on assignments and exams.

The Office of Experiential Education provides services to students, employers and faculty to facilitate community industry partnerships. It supports experiential learning opportunities that provide valuable hands-on learning and skill development in real-world settings.

Plagiarism, which is to take credit for someone else’s work or ideas, is an equally serious offence that will result in serious academic consequences.

This standard applies to all materials (electronic or in print), including essays, work term reports or assignments, laboratory reports, seminar presentations, computer programs, research projects and results, postings in discussion groups, and statistical data.

Have confidence in your own ideas, and gather your resources to back them up. Write all assignments in your own words. Cite all sources, use footnotes and endnotes (even when paraphrasing another’s work), and include references or a bibliography. Finally, take the time to carefully review Royal Roads’ plagiarism policy online. And remember, Google has made it effortless for instructors to enter a simple phrase from suspicious work to identify the original source. Do not take this policy lightly. https://student.myrru.royalroads.ca/policiesprocedures

Services for students include: career decision making and action planning; employment resources; internship guidance, funding, support and followup; one-on-one advising for resumes and cover letters; networking, information interviews, social media and digital networking; interview preparation and practice; career development and management; Canadian workplace culture and preparation; and, critical employability skill development.

This office also manages an online forum including news and other articles of interest. https://student.myrru. royalroads.ca/student-services/ experiential-education

Royal Roads University International Student Handbook 37

EXTRA ASSISTANCE FROM PROFESSORS

Your instructors are approachable, are here to help you learn, and most appreciate classroom interaction. If you raise your hand, they will acknowledge your question at an appropriate time. Always ask if you have questions about how to prepare your course work.

You are welcome to make an appointment during your instructor’s office hours to discuss questions one-onone. Or, ask if your instructor will schedule a regular group meeting outside of class time, which can be more comfortable for students who feel shy about meeting individually.

The supportive instructor– student relationship that is fostered at Royal Roads should minimize or alleviate the need for parents or students to invest in outside academic assistance such as tutors.

WITH A LITTLE HELP FROM YOUR FRIENDS

Magic is created when individuals with different talents work as a team. Students support each other, offer constructive feedback, and combine resources to make project work more effective. The first day may seem intimidating, or that you are surrounded by strangers. By the time you finish your program, you will have made some lifelong friends, and know you couldn’t have been so successful without them.

Your classmates are also future leaders, and one day may even help you to advance professionally.

THE RRU LIBRARY

RRU students enjoy full access to books, AV material, periodicals, reserve items, online databases, and eBooks. http://library.royalroads.ca

WRITING CENTRE

The Writing Centre will help you to achieve academic writing excellence, face-to-face, online, or by phone.

Services do not include proofreading or editing. The Centre is open M–F, 10:00 a.m.–5:00 p.m. writingcentre@royalroads.ca Phone: 250-391-2600 ext. 4353 Toll free (North America): 1-800-788-8028.

Ask to be put through to the Writing Centre.

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LANGUAGE SUPPORT

Completing a degree in a second language is an amazing achievement. RRU is committed to helping reduce any language barriers on your degree path. The English Language Support Services office provides the following resources to international students: • • • • • •

Online and in-person English Language Support Academic editing Writing and reading skill development Grammar resources Academic learning strategies workshops Individual advising

ONE-ON-ONE ADVISING: Advisors are available for pronunciation, grammar and presentation skills. language.support@royalroads.ca

ACADEMIC EDITING: An academic editing advisor for onand off-campus students can highlight problematic writing areas such as grammar, word choice, structure, and flow.

Students then determine an appropriate correction. Offcampus students work with the advisor using Team Viewer, via Skype, by email or by telephone.

ACADEMIC COMMUNICATION IN ENGLISH (ACE): This Moodle site connects international students, helps with English skills, and provides information about services and activities.

Royal Roads University International Student Handbook 39

During your study abroad experience, you’ll learn far more than just the subject you are studying.

A balance between studies, exercise and social life is essential for a healthy and happy experience here.

You’ll settle in faster, feel more supported, and create fun and lasting memories by reaching out to others around you to establish lifelong friendships.

For the richest experience, search out friendships beyond students from your own country. Be sure to expand your networks outside the classroom, with Canadians, with students from other countries, and with those who share your interests.

Whether your balance comes from oncampus clubs and activities, or from adventures and events throughout Vancouver Island, there’s always something to keep a smile on your face.

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STUDENT LIFE.

“At RRU I’ve been exposed to many different cultures — an experience that has helped me to form new, more open, perspectives. I feel like I’ve come away with a greater sensitivity and understanding for our world’s people.”

ANDREA TORRES Masters of Global Management Colombia

Royal Roads University International Student Handbook 41

GET INVOLVED WITH CAMPUS CLUBS

You’ll enjoy more success, support, and laughter by reaching out to make new friends.

Between your classes, clubs on campus, and events or hobbies throughout Victoria, there are plenty of places to find likeminded people.

TO START A NEW CLUB: If you have an idea for a new club, contact Student Services.

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While your initial urge may be to connect with students from your own country, you’ll learn far more about Canada (and other cultures) and improve your English more quickly by reaching out to people from different walks of life. The best way to make strong connections is to get involved in activities that interest you.

Whether you want to develop your public speaking skills, celebrate cultures from around the world, participate in socially responsible business ventures, or practice your singing skills, you’re sure to find like-minded friends in one of RRU’s diverse clubs. For more information, visit the web. http://myrru.royalroads.ca/learners/audience/ clubs-and-organizations

VOLUNTEER

If you’ve got a passion and want to make a difference, consider donating some of your time to Volunteer Victoria. This organization is the primary volunteer recruitment source for Victoria’s nonprofit community. Many positions are available to suit various skill levels and interests. Volunteering is an excellent way to gain rich experiences, expand your network, meet interesting people, and learn about the community. www.volunteervictoria.bc.ca

CANADIAN CULTURE

CULTURAL ADJUSTMENT

Canadians, in general, think of themselves as openminded, peace-loving, respectful, and proud of their multicultural population. We are strong advocates for all types of equality; jokes or comments that are insulting to anyone’s race, religion, gender, disability, or appearance will not be appreciated.

Coming to a new country and culture is an exciting adventure.

It’s likely that you’ll have some ups and downs during several stages of your adjustment. Just remember, it’s all normal, and it’s all a part of the adventure.

We are conscientious of time: arrive 10 minutes early for a professional appointment, and within half an hour of a social event’s start time (unless there is a scheduled agenda). Call if you will be delayed.

Avoid personal questions about things like age, weight, salary, marital status, relationships, and the cost of personal items (until you become very close friends).

If you ask for assistance, Canadians will often go out of their way to help you. Most people will not try to take advantage of newcomers. That said, trust your instincts and use your common sense, especially among strangers.

We shake hands professionally, and hugging or kissing (once, on the cheek) is common among friends.

CULTURAL ASSOCIATIONS

Reach out to organizations designed to provide newcomers with information, resources and events, such as the Intercultural Association of Victoria (ICA). www.icavictoria.org www.vircs.bc.ca www.amssa.org

HOMESICKNESS

All international students feel homesick at some point. Missing family, friends, familiar places, food and customs can all trigger homesickness. This feeling will pass as you get more comfortable in Canada. Getting involved in activities is a great cure.

Try organizing a celebration of your national holiday with some of your new friends. Call or Skype to a friend or family member, or join others from your own country at a restaurant that serves your culture’s cuisine.

If you are feeling overwhelmed by homesickness or wish to talk to someone, contact international@royalroads.ca to speak with an advisor. Many resources are available to support your transition.

Royal Roads University International Student Handbook 43

WORK YOUR BODY.

In order to obtain a study permit, all international students must show proof that they can support themselves while in Canada without relying on employment income. It’s important to plan and budget accordingly.

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RRU RECREATION CENTRE

All registered students receive free membership to the RRU Recreation Centre. Nurture your body, mind and spirit in this beautiful heritage facility.

Your student ID card is proof of membership.

Amenities include two squash courts, free weights, keiser, apex, 30+ pieces of cardio equipment, gymnasium, aerobics studio and personal trainers.

Yoga, Light House Academy of Dance, Zumba and Pole Trix classes are available. Students can also drop-in for basketball, badminton, volleyball, floor hockey, indoor soccer, core and spin classes, or book the facility for other activities when it is not in use. https://student.myrru.royalroads.ca/campusamenities/recreation-centre

SWIM OR SKATE

TRAIL ORIENTATION

Just one kilometre away, the Juan de Fuca Recreation Centre offers RRU student discounts for admission to its pool and skating rink.

Are you a runner, a walker, or in training for your next event? Trail orientations with Recreation Centre Staff are available for 3–10K/20–60 minutes. Orientations are free.

www.westshorerecreation.ca/facilities/juan-defuca-recreation-centre/swimming-pool www.westshorerecreation.ca/facilities/juan-defuca-recreation-centre/jdf-arena

rru-rec-centre@royalroads.ca

RUNNING CLUB

RRRC is a running group that includes members from within the Royal Roads and West Shore communities. The group meets at the RRU Recreation Centre and runs through campus trails.

Royal Roads University International Student Handbook 45

EATING ON CAMPUS

CAMPUS EVENTS

Our exclusive food and beverage provider, The Truffles Group, has been a leading Victoria caterer since 1990.

Its reputation is renowned for exquisite food, artful presentation and friendly customer service.

Royal Roads University promotes a healthy balance of work, study, and most importantly, fun. We host a variety of activities and events to welcome students to campus throughout the year.

Events offer chances to meet fellow RRU students and to explore the beautiful city of Victoria.

Habitat CafÊ is located on the second floor of the Grant building. You’ll find a comfortable atmosphere for relaxing with friends, and an assortment of beverages and hot and cold menu items.

The Learning and Innovation Centre (LIC) Kiosk, on the main floor of the LIC, offers a selection of muffins, pastries, sandwiches and hot and cold beverages. https://student.myrru. royalroads.ca/campusamenities/food-services

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Visit the Events Calendar online to RSVP for upcoming events: http://student.myrru.royalroads.ca/calendar The Office of Global Advancement organizes events especially for international students, as well as international events such as International Education Week, International Peace Day, International Day for the Elimination of Racial Discrimination, and Lunar New Year celebrations.

Have a suggestion for a student event, or want to organize one yourself? orientation.assistant@royalroads.ca.

PLACES OF WORSHIP: Churches, temples, mosques, gurdwaras and other spiritual centres are located throughout Victoria.

ENSURING A RESPECTFUL COMMUNITY

The Safe Spaces Program aims to make RRU a safe and welcoming place for all of us.

DIFFERING ABILITIES: If you have a physical disability such as impaired mobility, hearing or sight, or if you have a documented learning disability such as dyslexia or ADHD, contact: disabilityservices@royalroads.ca EQUALITY: In Canada, citizens of different genders, races, religious beliefs, and national origins have full, legal and equal rights. Sexist, racist or religious insults or jokes (in addition to the hurt they may inflict) are not tolerated and could have consequences. If you feel someone is treating you unfairly, bring your concerns to the Office of Global Advancement for help to resolve the situation. It is important that all acts of discrimination are addressed.

SCENTS: Many people have allergies or sensitivities to perfumes and chemical smells.

Public spaces are often scent-free and request people not to wear strong scents inside.

DIVERSITY: RRU is committed to appreciating and celebrating the diversity of students, faculty, and staff. We strive to increase understanding and acceptance of each other, thereby making us more compassionate human beings and strengthening the fabric of our communities. www.royalroads.ca/about/ diversity-statement RRU PROUD: Canada is recognized for acceptance of sexual diversity; gay couples may marry legally and receive the same rights as heterosexual couples. RRU Proud is a campus organization creating a safe and inclusive place for people of all genders and sexualities. RRU Proud offers events, workshops, resources and referrals.

RRUproud@royalroads.ca www.victoriapridesociety.org www.transalliancesociety.org http://uvicpride.ca http://victoria.gaycities.com

SMOKING Canada has strict bylaws about smoking. It is against the law to smoke in all public buildings, including restaurants, bars, cafes and public patios. It may offend those around you. Smoking is not permitted inside any RRU building. Outside, you must be at least 10 metres away from doors, windows or ventilation intakes. Always dispose of your cigarette butt in an ashtray.

Royal Roads University International Student Handbook 47

When you have time to spare, be sure to explore the exciting events, food, festivals and activities that Victoria and Vancouver Island have to offer.

EVENTS & FESTIVALS IN VICTORIA AND ON VANCOUVER ISLAND www.tourismvictoria.com www.harbourliving.ca www.eventsbc.com

CONCERTS/SHOWS/CLUBS/PARTIES http://livevictoria.com www.clubzone.com/h1/Victoria/Nightlife.html

RESTAURANT DINING GUIDES www.victoria-bc.com/restaurants http://dinehere.ca/r/victoria www.urbanspoon.com/c/317/Victoria-restaurants.html www.dineouthere.com/restaurants/category/victoria www.eatdrinkvictoria.com

TIPPING: Tipping in Canada is a way to show your appreciation for a service provided, such as service at a restaurant or a haircut at a salon. Leave a tip of approximately 15 per cent of the total cost of the service provided (not including taxes). Other places tips may be appreciated are at hotels (when your bags are delivered, your vehicle is parked, or your room is cleaned). Tips are not expected in any retail outlet; they are also a personal choice and are not fixed to any amount.

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OUT IN THE CITY.

PHOTOS COURTESY TOURISM VICTORIA

CLOCKWISE FROM TOP LEFT: Chinese New Year Festival (JILL OOMS PHOTOGRAPHY)

Luminara Festival (SUMEET WADHWA PHOTOGRAPHY)

Victoria Nightlife Mount Tolmie Music Festival Tallships Festival (GARY WEBSTER PHOTOGRAPHY)

Royal Roads University International Student Handbook 49

We know. You’re about to take one of the biggest steps of your life. It’s normal to feel a little anxious. Thankfully, RRU’s caring staff can help at every step.

For many of our international students, it’s the first time away from home. Most have travelled from far away to take this giant leap into their futures.

The first few days will be exciting and challenging all at once. You’ll be finding your way around, settling in to a new life, and having your first taste of Canadian culture. You will have questions...lots of them. Don’t be afraid to ask around until you get the help you need.

Rest assured that throughout your studies, RRU’s vast support system is designed to make things easy for you.

Perhaps you need some assistance with official paperwork matters, or you’re having trouble in one of your classes.

We’re happy to extend a hand to make this experience as smooth and as successful as possible.

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WE’RE HERE TO HELP.

“Each support system at the university did its best to help me. The doors of the International Study Centre are open to us any time — the staff loves to help the students and to make them happy.”

ALI YACOUB AL BOORI Bachelor of Arts in Professional Communication Saudi Arabia

Royal Roads University International Student Handbook 51

OFFICE OF GLOBAL ADVANCEMENT

The Office of Global Advancement is the starting point for almost all international student questions.

We assist students, and their accompanying family members, to prepare for arrival in Canada. We support them as they settle here, throughout their lives as international students, and as they move on to the next stage (whether returning home, applying for a post-graduate work permit, or aiming for permanent residency).

STUDENT SERVICES

A wide range of services will support your academic journey.

Be sure to explore the resources and networks that are here to help.

We can also refer you to other service providers when necessary.

RRU Student Services include Accessibility Services, Career Enhancement Services, Resume Writing and Interview Skills Workshops, the Office of Experiential Education, Financial Aid and Awards, Orientation and Activities, and much more.

Please note: Tuition payments, I.D. cards, etc. are handled at University Reception in the Learning and Innovation Centre. studentservices@royalroads.ca 52

We are available to speak to students who are having difficulties adjusting to life in Canada, who are feeling homesick, or who have safety concerns.

Contact the Office of Global Advancement, Fourth Floor, Hatley Castle, for guidance and support in: • international student orientation • academic workshops and tutoring programs • English language support • visa and study/work permits • information sessions on permanent residency through Citizenship and Immigration’s Canadian Experience Class and the B.C. Provincial Nominee Program • Social Insurance Number (SIN) registration • income tax filing assistance • family invitation letters • assistance with medical coverage and insurance • assistance with accommodation • social and cultural activities 250-391-2514 international@royalroads.ca

PROGRAM ASSOCIATES

Program associates help to organize your program, and can assist you with class schedules, textbook information, events, and other details related to your academic program.

SUPPORTING YOUR FUTURE

Upon graduation, RRU and the Office of Global Advancement will continue to support your journey, to apply for permanent residency, or to ease the re-entry shock of returning home.

KEEP IN TOUCH: Stay connected to your alumni network via facebook, twitter, and alumni meetups. rru-alumni-relations@royalroads.ca POST-GRADUATE WORK PERMIT: Eligible students who have completed all degree requirements can apply for a post-graduate work permit within 90 days of receiving formal notification that they have completed the program.

The Office of Global Advancement will provide assistance with your application. www.cic.gc.ca/english/study/work-postgrad.asp

LIFE AFTER RRU. LAUNCHING YOUR CAREER: RRU’s Career Enhancement Services team can help you to identify opportunities and to secure a career that matches your skills and interests.

Obtain assistance with resume writing, career fairs, networking, interview skills, internship opportunities and resources, informational interviews, and Canadian workplace culture.

250-391-2600 rru-career-services@royalroads.ca

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IN TOUGH TIMES.

Life can be complicated, which can be especially true when you are trying to juggle life with studies.

If personal issues arise to have a profound effect on your life, don’t hesitate to reach out for support.

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COUNSELLING

To support you during difficult times, RRU offers free personal counselling services that include confidential information and referrals, brief counselling, and support or guidance.

Counselling services are provided by Colwood Family Counselling. Confidentiality is of utmost importance and is maintained at all times; every effort is made to ensure client anonymity.

Appointments can be made via email or phone.

Simply identify yourself as an RRU student.

250-474-2303 counselling@royalroads.ca

SPECIFIC ISSUES

24-HOUR CRISIS SUPPORT

Counsellors can discuss a range of topics including: • stress management • time management • anxiety • anger management • depression • emotional difficulties • sexual or physical abuse/assault • substance abuse • culture shock • homesickness • loss or bereavement • relationship difficulties • family and marital issues • group dynamics • single parent issues • separation/divorce concerns

This telephone support system offers 24-hour emotional support, crisis intervention services and community resource information, at no cost. You can reach a trained volunteer at anytime, or visit the website for more information.

1-888-494-3888 www.crisiscentre.bc.ca

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COMMUNICATION GUIDE

MOBILE TELEPHONE PLANS A number of mobile telephone plans are available to students living in Victoria. Be sure to shop around and compare promotions to find a service plan that suits your needs: www.bell.ca www.fido.ca www.telus.ca www.rogers.com

LONG DISTANCE AND INTERNATIONAL CALLS For calls throughout Canada and the United States, first dial 1, followed by the area code and then the local number. To place a call to other international places: Collect calls: 0+country code+city code+local number Direct-dialed calls: 011+countrycode+city code+local number For example, to call Tokyo in Japan: 011+81+3+821+2554 Phone cards are available on campus at the bookstore, and off campus in many locations.

POSTAL SERVICES Parcels and letters can be mailed from the Colwood Corners Postal Outlet, 10 minutes walk from campus at the corner of Goldstream Ave. and Sooke Road. www.canadapost.ca

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IMPORTANT PHONE NUMBERS

EMERGENCY SERVICES Fire/Police/Ambulance 911 Crisis Centre B.C. 1-888-494-3888 Poison Control Centre 1-800-567-8911 Victoria Sexual Assault Centre 250-383-3232 Victoria General Hospital 250-727-4212 Royal Jubilee Hospital 250-370-8000 Saanich Peninsula Hospital 250-544-7676

STATUTORY HOLIDAYS

CAMPUS SERVICES RRU Toll-Free 1-800-788-8028 RRU General Inquiries 250-391-2511 RRU Campus Security 250-391-2525 RRU First Aid 250-391-2525 RRU Office of Global Advancement 250-391-2514 RRU Financial Aid 250-391-2600 ext. 4222 RRU Library 250-391-2575 RRU Recreation Centre 250-391-2700 RRU Writing Centre 250-391-2600 ext. 4353 RRU Career Enhancement 250-391-2641 RRU Counselling 250-474-2303

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New Year’s Day: January 1

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Good Friday: Friday before Easter Sunday

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Easter Monday: Monday after Easter Sunday

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Victoria Day: Monday before May 25

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Canada Day: July 1

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B.C. Day: Monday after the first Sunday of August

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Labour Day: First Monday in September

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Thanksgiving Day: Second Monday in October

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Remembrance Day: November 11

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Christmas Day: December 25

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Boxing Day: December 26

OTHER KEY CONTACTS Canada Homestay International Pacific Coach Lines B.C. Transit B.C. Ferries Tourism Victoria Blue Bird Cabs (taxi) Yellow Cab of Victoria (taxi) Victoria Taxi

250-412-3813 1-800-661-1725 250-385-2551 1-888-223-3779 250-953-2033 250-414-8282 250-381-2222 250-381-2222

Royal Roads University International Student Handbook 57

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Find us on facebook, twitter, linkedin, youtube & weibo Royal Roads University 2005 Sooke Road Victoria, British Columbia Canada V9B 5Y2 1.800-788-8028 info@royalroads.ca royalroads.ca

August 2012

The information contained in this brochure is subject to change. Please refer to the website for up-to-date information.