THE WIRE
www.tid.org
We’re committed to working with you
These are unprecedented times. Every single one of us has had our lives and jobs impacted by COVID-19. We understand that many TID customers are facing financial hardships at this time and we’re committed to working with you. We encourage you to call TID Customer Service (209-883-8222) so that we can help you address your unique situation. In addition, we encourage you to make use of the resources below, which may help relieve some financial burden.
LOW-INCOME HOME ENERGY ASSISTANCE PROGRAMS (LiHEAP)
LiHEAP is a federally funded program that helps low-income households pay their energy bill with a one-time payment of up to hundreds of dollars. Last year over 2,000 TID customers received an average payment of $393 in LiHEAP assistance. In response to the COVID pandemic, Congress has allocated more money to the LiHEAP program which may be available to you. LiHEAP is administered locally by the following agencies: • Salvation Army Turlock: 209-669-5366 / Modesto: 209-900-8092 / Delhi: 209-383-4225 • Merced County Community Action Agency - 209-723-4565 • Central Valley Opportunity Center - Modesto: 209-537-9217 / Ceres: 209-338-0004
TID CARES PROGRAM
TID offers the CARES Rate Assistance Program to eligible low-income customers. CARES offers a monthly discount on your electricity bill. To qualify, customers need to meet the income guidelines as well as provide a proof of total monthly gross income and copy of identification or social security cards for all adults in the home. Size of Household 1 or 2 People 3 People 4 People more than 4 Yearly Income
$25,365
$31,995
$38,625
Add $6,630 for each additional household member
TID PAYMENT OPTIONS ONLINE Pay securely at ebills.tid.org Credit Card eCheck
BY PHONE By calling 1-866-742-8991 Credit Card Check/eCheck
BY MAIL Mail payment to: PO Box 949, Turlock, CA 95381 Check Cashier Check Money Order
DROP BOX
Drop-off payment in the drop box at any of our Customer Service locations. Check Cashier Check Money Order
TID MEDICAL RATE
If you or another full-time resident in your home must regularly use a medical life-support device, or if your medical condition requires special heating or air conditioning in order to sustain life, you may qualify for our Medical Rate Assistance Program.
To Apply for TID Programs:
• Complete an application for the specific program.
For an Application:
• Call TID Customer Service at 209-883-8222 to request an application be mailed. • Download an application at www.tid.org
AUTOMATIC BILL PAY
Set-up your account to automatically pay your bill by deducting it from your bank account. Bank Transfer
TID PAYSTATIONS
Pay at an authorized TID paystation. List of locations at www.tid.org/paystation Check Cash Money Order