VEHICLE WARRANTIES: THE MISSING PUZZLE PIECE USAA'S VEHICLE MAINTENANCE CENTER
ALREADY PROVIDES MEMBER SAVINGS FOR
TIRES, AUTO REPAIRS, AND ROUTINE MAINTENANCE.
ROUND OUT YOUR OFFERINGS WITH
VEHICLE SERVICE CONTRACTS
THAT HAVE
THE SAME COVERAGE AS THOSE SOLD IN DEALERSHIPS--BUT FOR
A MUCH LOWER PRICE. PEACE OF MIND IS JUST A FEW CLICKS AWAY FOR YOUR MEMBERS.
USAA MEMBERS
CAN SHOP FOR WARRANTIES FROM THE COMFORT OF
THEIR OWN HOME WITHOUT
THE HIGH PRESSURE TACTICS OF A SALESPERSON AT A DEALERSHIP.
MEMBERSHIP BENEFITS INCLUDE: • DEALERSHIP WHOLESALE RATES ON COVERAGES LIKE: • TOTAL EXCLUSIONARY COVERAGE • COMPREHENSIVE COVERAGE • POWERTRAIN / POWERTRAIN PLUS COVERAGE • TIRE & WHEEL COVERAGE • KEY REPLACEMENT COVERAGE • AND MORE…
• TOTAL TRANSPARENCY – NO HIDDEN FEES OR LANGUAGE • 0% FINANCING, WITH NO CREDIT CHECK. EVERYONE IS APPROVED. • CUSTOMIZED CLAIMS PROCESSES GIVES USAA MAXIMUM CONTROL OVER ADJUDICATION AND APPROVAL • AVERAGE WARRANTY SAVINGS OF $1,200 UP TO $2,000 OVER WHAT A DEALERSHIP WOULD CHARGE • "AFFORDABLE PAYMENTS AS LOW AS $39 PER MONTH
4 Protection Levels | Coverage Up to 84 Months | 24/7 Roadside Assistance | Quick & Easy Claims Rental Reimbursement | Repairs Can be Performed by Any ASE Certified Repair Facility COMPLETE SILVER
ENGINE: Cylinder block, cylinder heads, and all internally lubricated parts including: pistons, piston pins, piston rings, connecting rods, connecting rod bearings, crankshaft and main bearings, camshaft and lifters/followers (lifters or followers which have not failed, and only require cleaning are NOT covered), intake and exhaust valves, push rods, rocker arm shafts, rocker arms, timing drive components including timing chains/belts (timing chain or belt which is being changed as part of the manufacturer’s preventive maintenance schedule, is NOT covered). Valve train covers, intake and exhaust manifolds, flywheel, oil pump, and oil pan. Internal engine sensors. Without the optional Seals & Gaskets coverage, cylinder head gaskets and intake manifold gaskets are covered for coolant leaks only. AUTOMATIC TRANSMISSION: Case and all internally lubricated parts including: planetary gear systems, clutch and steel packs, clutch drums, bands, internal seals, pump, valve body, and overrunning or one way clutch assemblies. Torque converter and the torque converter housing. STANDARD TRANSMISSION: Case and all internally lubricated parts, including: input shaft, output shaft, idler shafts, main shaft, all internal gears, shift forks, and synchronizer assemblies. (Standard transmission clutch assemblies, linkages, and hydraulic clutch units are NOT covered). TRANSFER CASE: Transfer case on all four wheel drive vehicles and all internally lubricated parts. DIFFERENTIAL: Front or rear differential housing and all internally lubricated parts. Front or rear drive shaft, universal joints, yokes, and carrier bearing. Front or rear axles and axle joints. (Wheel bearings and CV or slip joint damage due to boot failure are NOT covered). SEALS & GASKETS: Only covered as part of an authorized repair unless the optional Seals & Gaskets coverage is elected. FUEL SYSTEM: Primary fuel pump. COOLING SYSTEM: Fan and fan clutch, electric fan motor, and primary water pump. AIR CONDITIONING: Compressor, compressor clutch, clutch coil, evaporator, and condenser on vehicles with factory installed air conditioning originally equipped with R134a. STEERING: Steering gear, rack and pinion, and all internal parts. Power steering cooler and lines. SUSPENSION: Front or rear springs which are broken. Control arms, front or rear radius arm and bushings. Swaybar links. Rear trailing arms and bushings, control arm bushings, and upper or lower ball joints. Front wheel bearings. (Wheel alignment if needed as part of a covered repair). BRAKES: All brake components, including all components of the anti-lock brake system including: wheel cylinders, front or rear calipers, brake springs, pins, hardware kits, wheel speed sensors, (sensors damaged by bad wheel bearings are NOT covered), brake hoses, brake lines, brake combination or proportioning valves, master cylinder, ABS pump, ABS module, ABS hydraulic unit, ABS hydraulic control unit, and ABS accumulator. (Brake linings, pads, rotors and drums are NOT covered). ELECTRICAL: Alternator, voltage regulator, front or rear wiper motors (head lamp wiper assemblies are NOT covered), starter motor, starter solenoid, power window motors and regulators, power seat motors, and power door lock actuators. Ignition switch. Power antenna motor, sun roof motor, and convertible motors.
COMPLETE GOLD Includes everything listed under Complete Silver, PLUS all of the following additional parts: ENGINE:
All factory installed sensors use to monitor engine performance, including: oxygen MAS, MAP, TPS, vacuum, coolant temp, knock, cam, crank and oil level, oil pressure, fan temperature, and EGR position sensors. Engine control module, fuel injection control module. External engine components including: harmonic balance, crankshaft pulley, engine mounts, idler pulleys, intercooler, belt tensioners, timing cover, emission air pump and control valve, crankcase ventilation valve, EGR valve and cooler, throttle body, idle air control motor or solenoid, factory oil cooler, oil filter adapter, and thermal vacuum valves. TRANSMISSION: Internal or external solenoid packs and factory electronic control modules. Power train module, and shift control modules. DIFFERENTIAL AND TRANSFER CASES: External shift solenoids, levers, or mechanisms. COOLING SYSTEM: Radiator, fan control module, heater motor, heater control module, coolant pump for heater, coolant heater solenoids or control valves. (Dash control unit and engine thermostat are NOT covered). AIR CONDITIONING: AC radiator cooling fan, drier, orifice tube, AC control module which is NOT part of the Dash control unit, evaporator, condenser. (Dash control unit is NOT covered). STEERING: Power steering pump (electric or mechanical). ELECTRICAL: Sun roof motors, convertible top motors or actuators, wiper delay module, neutral safety switch, brake light switch, ignition key warning buzzer, power antenna, power mirrors, cruise control computer and actuator; power trunk, tailgate, hatch, and side door motors or actuators (including vacuum motors or actuators). Remote door lock receivers. (GPS, radio, stereo systems, CD changers, MP3 players, TV, disc players, satellite radio, and OnStar units are NOT covered). FUEL SYSTEM: Primary and secondary fuel pumps, fuel injectors, fuel rails, fuel pressure regulator(s), and fuel control module. TURBOCHARGER/SUPERCHARGER: Factory installed turbo/supercharger, waste gate, and control module. RENTAL CAR: Modified to $35 per day for up to 5 days after a covered claim is opened. EMERGENCY ROAD SERVICE: Modified to $100 maximum for any covered services. LABOR: Modified to $150 maximum based on Mitchell accepted flat rate time to repair or replace a covered component. FLUIDS: Up to $100 fluid allowance for any covered repair including R134a refrigerant. DIAGNOSTIC CHARGES: Up to 2 hours or $100 diagnostics coverage (whichever is less).
COMPLETE PLATINUM
Enjoy maximum protection against costly repairs with Complete Platinum coverage! This top level protection includes coverage on all factory installed mechanical or electrical components except those items listed in the exclusions section* of your contract. Coverage also includes all of the additional benefits listed on the outside panel of this brochure, plus the following: RENTAL CAR: Modified to $50 per day for up to 7 days after a covered claim is opened. LABOR: Labor rate is modified up to $150 based on Mitchell accepted flat time to repair or replace a covered component as part of an authorized repair. FLUIDS: Up to $200 fluid allowance for any covered repair including R134a refrigerant. DIAGNOSTIC CHARGES: Up to 2 hours or $200 diagnostics coverage (whichever is less).
COMPLETE WRAP If your vehicle is currently covered under a manufacturer’s power train warranty, you can “wrap”
this coverage around it and enjoy top-level protection (comparable to Complete Platinum) for a reduced cost! This plan covers all approved repairs for any failure** EXCEPT any component that was originally covered under the manufacturer’s power train warranty, and those items listed in the exclusions section* of your contract. Coverage also includes all of the great additional benefits listed on this brochure, PLUS the following: RENTAL CAR: Modified to $50 per day for up to 7 days after a covered claim is opened. LABOR: Modified to $150 maximum. FLUIDS: Modified to $200 maximum fluid allowance for any covered repair including R134a refrigerant. DIAGNOSTIC CHARGES: Modified to up to 2 hours or $200 diagnostics coverage (whichever is less).
CUSTOMIZE YOUR COVERAGE
WEAR & TEAR: Available with surcharge on all coverage levels, this option provides coverage for covered components that are worn beyond manufacturer’s specifications. SEALS & GASKETS: Available with surcharge on all coverage levels, this option provides replacement of seals and gaskets which are leaking fluids (lubricants or coolant). Slight seepage is not considered to be a covered repair. (Vacuum leaks are not covered). COMMERCIAL USE: Available with surcharge on all coverage levels, this option provides coverage for any vehicle licensed or used for business purposes, including delivery services. Excluded vehicles include taxis, emergency, police, limo, shuttles, rental, tow, and dump vehicles. This surcharge is mandatory as it applies. * EXCLUDED ITEMS INCLUDE, BUT ARE NOT LIMITED TO: Maintenance, rust, corrosion, body repairs, convertible tops, leaks, squeaks, rattles, sun damage, weather stripping, OnStar™, satellites, GPS, sound systems, TVs, DVD and MP3 players, and all other items not covered by the original manufacturer. Please refer to your contract for complete list of exclusions. ** Failed or Failure: A component which has received recommended factory service but which is broken or can no longer function within manufacturer’s service limits.
For New & Used Vehicles | Coverage Up to 60 Months | 24/7 Roadside Assistance | Quick & Easy Claims
Regular vehicle maintenance is important to keep your vehicle running at top performance. And if regular maintenance isn’t performed, the value of your vehicle can go down. The need for an oil change or tire rotation can pop up when you’re not prepapred and the cost is not always something vehicle owners have budgeted for.
TruPPM covers routine vehicle maintenance so you pay nothing out of pocket when maintenance is performed. • Discounted oil changes and tire rotations • Lock in prices for tomorrow’s maintenance • Regular reminders when it’s time for routine maintenance, so you don’t forget • Budget better by including the cost of your oil changes and tire rotations in your vehicle payment
The benefits of 5 plans, all rolled into 1!
TIRE & WHEEL COVERAGE Road hazard coverage with no deductible or hidden fees, to include mounting, balancing, and valve stems; wheels, sales tax and labor charges • Covers damage from blowouts, nails, glass, potholes and debris • Covers aftermarket wheels • Covers curb damage and tire pressure monitoring sensors
COSMETIC WHEEL COVERAGE A repair process that restores the appearance of your wheels • Repairs scrapes, scratches and nicks caused by curb damage • If not repairable, the wheel will be replaced • Wheel covers (hubcaps), alloy, chrome, and chrome clad wheels are covered
DENT & DING REPAIR Minor dents and door dings are removed by trained technicians • No limit to the number of times the Paintless Dent Repair process can be applied • No sanding, painting, or body fillers are used • Hail damage deductible is covered up to $1000
The benefits of 5 plans, all rolled into 1!
WINDSHIELD REPAIR A permanent process in which cracks and breaks may be repaired with a powerful resin • A trained technician will repair your damaged windshield, so you avoid the cost of replacement • Repairs minor stars, cracks and chips • Can save on having to pay a costly windshield deductible
KEY REPLACEMENT Lost or damaged keys are replaced and programming charges are covered • Today’s technology has made keys and keyless fobs costly to replace • Coverage offers 24-hour emergency roadside assistance including towing, lockout assistance, and tire • Nationwide 24/7/365 service
0% PAYMENT PROGRAM FAST, EASY, FLEXIBLE SOLUTIONS PROVIDE
MULTIPLE FINANCING TERMS AND BILLING PAYMENT OPTIONS. CHOOSE FROM 6, 12, 18, AND 24-MONTH TERMS, AND PAY BY DIRECT DEBIT, CREDIT CARD, OR ELECTRONIC INVOICE. IT’S THE
MOST FLEXIBLE
INTEREST-FREE
VEHICLE SERVICE CONTRACT FINANCING
AVAILABLE.
NOW YOU CAN OFFER THE
SAME
CLAIMS AND ADMINISTRATION TECHNOLOGY
AS THE MOST ADVANCED DEALERSHIPS--
GIVE ALL OF YOUR CUSTOMERS THE ABILITY TO
EASILY FILE CLAIMS
RIGHT FROM THEIR
SMARTPHONE.
Statistics
National
• $1.1 Billion in Gross Annual Sales • A.M. Best Rating of A- (Excellent) for Our Subsidiaries • $1.5 Billion in Assets • Over 10 Million Consumers Protected • Nearly $868 Million in Written Premium • Products and Obligor Services Across All 50 States, DC and the UK • Stockholder Equity of $259 Million • Eight In-house Insurance Companies • A Tiptree Inc. Company (NASDAQ: TIPT)
• Headquartered in Jacksonville, Florida • 7 U.S. Locations • Licensed for the Sale of Credit and Automotive Insurance, Vehicle Service Contracts, Consumer Products, Wireless Protection Products, Motor Club and Roadside Assistance Programs • Second-Largest Credit Insurer in U.S.
Eight In-House Insurance Companies • Beaverton, OR Property and Casualty • Lyndon Southern Insurance Company • Insurance Company of the South • Response Indemnity Company of California • Blue Ridge Indemnity Company • Fortegra Europe Insurance Company Ltd. Life and Health • Life of the South Insurance Company • Bankers Life of Louisiana • Southern Financial Life Insurance Company
•
Novi, MI
• Omaha, NE • Paducah, KY Athens, GA• Marksville, LA •
Jacksonville, FL
•
COMPLIANT IN
ALL 50 STATES.
History 1978
2010
FOUNDED
MOTOR CLUBS
2010 FORTEGRA IPO
2012
Fortegra acquires Motor Clubs
Life of the South & Disability Protection
2014
WARRANTY & MOBILE
TIPTREE INC.
Consumer protection for appliances, electronics, furniture, mobile devices and more Rigorous public audit and Sarbanes-Oxley Compliance
Claims Contact Center • Multiple domestic locations—no outsourcing • Toll-free hotline with under 30 second average answer time • Average claim call time is less than 4.5 minutes • Experienced claim examiners Simple Claims Process • Easy online process available • Claims settled over the phone with a live person • Contract located with customer name and address • Most claims concluded within 7 to 10 days
2016 TRUWARRANTY
2018 BILLION
TruWarranty partners with Fortegra
Gross Annual Sales Fortegra unites product groups under new Fortegra brand and joins Tiptree
Voice of the Customer • Utilize 3rd party survey expert for non-biased customer feedback • Net Promoter Score allows Fortegra and client specific benchmarking • Real time data allows us to respond accordingly to customer feedback • Identifies areas of opportunity for improvement and training • Data trends allow for comprehensive client program review Terms & Conditions • Included with point-of-sale materials • Available for download online