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Extended Warranty Program

Extended Warranties designed just for Bad Boy Mowers

13+

YEARS IN BUSINESS

COMPLIANT IN ALL STATES

BEST IN CLASS CLAIMS ADMINISTRATION

LEVEL PLAYIN

Designed for dealerships: our simple selling interface provides a quick path to signiﬁcant revenue. Revolutionary. Paten

3-Link Trailing Arm

• Headquartered in Joplin, MIssouri • Founded on Groundhog Day, 2008 • Servicing 700+ dealers nationwide • All claims paid by virtual credit card, instantly • No paper forms— everything is electronic • Easy remitting process, using ACH or eChecks

MOW with an ATTITUDE • badboymowers.com

We are now AM Best Financial Category VIII,

40+

EL ANY NG FIELD

YEARS IN BUSINESS

nted. Only on a Bad Boy.

A-

35,000,000

A.M. BEST FINANCIAL STRENGTH RATINGS OF EXCELLENT

CONSUMERS PROTECTED WORLDWIDE

All TruWarranty products are backed by the strength of A-rated insurance.

m Suspension System

PRODUCTS VSC • Ancillary • GAP • Diminished Value • VVP • MSI •

• Motor Club •

Key Auto • Powersports • RV • VPP •

• Home

Electronics •

VERSATILE RISK STRUCTURES First Dollar & Failure to Perform • Flat Fee & Percentage Fee • 100% Re-insured CFC or NCFC •

Proud Partners With

*Fortegra®

• A/O & DOWC

BAD BOY MOWERS

ALL PROFIT. NO RISK. Generate additional revenue with our all new extended warranty program. • Simple to get started, and easy to use • All claims adjudicated by trained Bad Boy professionals • Full training and support provided by TruWarranty

No risk to BAD BOY Dealers:

all TruWarranty contracts are backed by an A- rated insurance company, and certified compliant in all states.

Everything is digital—no paper contracts, no thick rate books. TruWarranty makes it simple for you to get started right away.

Ensure your collateral is protected For up to the length of the loan.

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Extended Warranty = ADDED VALUE & PROFIT

CONSUMER

• Added Value to mower- $1,000-$2,000 added value for resale or Trade-in Value • Lock in at today's prices for repairs 2+ years down the road • Price of ESC rarely exceeds cost of repairs • Finance the money for repairs in monthly payment rather than out of pocket • Full extension of BB original factory warranty • Claims adjudicated by BB employees- will take care of customer • No one knows BB mowers better!

DEALER Added Value and PROFIT

• Same $1K-$2K added value for Trade-in and resale • Build relationships with customers • Customers return for repairs and maintenance • Chance to upsell accessories or show new models • Chance for other repairs, maintenance or additional trips • Additional Profit on one unit- Higher Profit Margins! Key to cash flow especially with supply issues right now • Possible Profit per ESC- $50-$500+ • EZ sell menu and disclosure/sign off form- Offer Everyone! • Promotion, Education,Training • Paid instantly on approved repairs • EZ Finance, minimal paperwork • GAP • PPM

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Claims Department and Roadside Assistance Snapshot

CLAIMS DEPARTMENT • HOURS OF OPERATION: M-F 8 AM to 6 PM Eastern Time • NUMBER OF CLAIMS ADJUSTERS: Five (5) claims adjusters • AVERAGE CALL VOLUME: 75 to 100 calls per day • AVERAGE HOLD TIME: Less than one minute

ROADSIDE ASSISTANCE SERVICE CENTER (RSA)

• CONTACT INFORMATION: • 1-866-217-5309 Toll Free number for claims

• HOURS OF OPERATION:

• claims@truwarranty.co

RSA is open 24/7, 365 days of the year

Email address for emailing repair orders and claim

• CONTACT INFORMATION:

documents on all products, excluding GAP • gapclaims@truwarranty.co

• 1-866-217-5309

Email address for communicating with GAP claims team

Toll free number for RSA

and for emailing documents for GAP claims

• 1-760-302-6043

• 1-636-216-0017

After hours number for RSA, choose option 1

Facsimile number for repair orders and claim documents for GAP

START YOUR CLAIM ONLINE: WWW.TRUCLAIMS.CO

HOLIDAYS OBSERVED BY CLAIMS DEPARTMENT: New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Afternoon of Christmas Eve Christmas Day

truwarranty.co

0521-V03

Step by Step Claims Submission

OUR GOAL IS TO MINIMIZE THE TIME SPENT ON THE PHONE FOR SERVICE DEPARTMENT PERSONNEL AND MAXIMIZE TIME FORWARD FACING WITH YOUR CLIENTELE. THEREFORE, WE PROVIDE YOU WITH TWO OPTIONS FOR CLAIMS SUBMISSION AS OUTLINED BELOW:

OPTION 1

Email Claim Submission To Claims Department If you wish to send the RO and Estimate directly without performing a coverage call in advance of submitting your claim, you may email RO and Estimate directly to

cashier’s email address, if you designate that payments are to be sent to the cashier 7. This secure email will include a link, and when you click on the link you will view a valid Mastercard Credit Card number, including an expiration date, zip code, 3-digit code, and dollar amount

OPTION 2

1. Your RO should include complaint, cause, and correction, along with

Coverage Call To Our Claims Department Followed By An Email Claim Submission to Claims Department

2. Estimate should include Part #s and Parts (at list price/ no matrix pricing), Labor hours, we use All Data for hours 3. If we have questions on your claim submission, we will send an email to you or call your office 4. After our questions, if any, are addressed, we will build a claim from this information and email the claim approval back to you 5. After the repair is completed, please email the final invoice signed by the customer to us at

To start a claim please call 866-217-5309 and leave direct contact information (phone number and email) along with last 6 digits of VIN number. We will call back promptly to confirm component coverage for you. Once component coverage is verified please follow steps 1-7 in Option 1.

6. We will pay the approved amount of the claim with a secure email sent to your email address, or to your

truwarranty.co

0521-V03

Questions