This document is designed to share in one place, all the benefits for office-based employees working for Trust. You’ll also find more detail on the HR Hub on iTrust and within the specific HR Policies referred to throughout this document.
Family Friendly Policies & Special Leave
Onboarding & Probation Period
Investment in Learning & Development
Employee Comms & Engagement
Cost-of-Living Support
Long Service Recognition Values Awards Employee Gifts
We’re proud of the incremental gains achieved everyday.
We’re here for each other
How we regard, respect and support each other is so important to us.
We are a people centred organisation who genuinely care. We want to be the best employer we can, supporting our employees to feel valued, empowered and part of the OneTrust family.
We aim to provide a positive working environment, fair terms and conditions and other discretionary perks to recognise your passion and dedication to providing a 10/10 experience for customers.
We
love to learn
Open to new ideas, we try hard and fail fast in a culture of participation and trust.
We are proud to be recognised and accredited as:
• a Scottish Government Fair Work First employer;
• an Investors in People Platinum employer;
• a Disability Confident employer.
We have a well-established and effective Employee Forum. The Employee Forum is a team of accessible and passionate Employee Representatives acting as the voice of and in the best interests of all employees.
We also run regular Employee Engagement Surveys to provide employees with a formal opportunity to provide feedback to us. We really value your ideas on how we can make Trust an even greater place to work.
We pride ourselves on our truly flexible working approach for office-based roles, with both blended working and flexitime, allowing you to choose where and when you work between the hours of 7am and 7pm, Monday to Friday.
For most office-based roles, there are no set office days, you are trusted to work from the most suitable location for what’s best for the customer, the business, your team and yourself, this could be a remote location (usually home), an office or a customer site.
While we have no set office days, we have 3 great office spaces, in Edinburgh, Glasgow and Wishaw, providing the opportunity to collaborate with your colleagues in person. One of these offices will be your designated contractual base. Offices are available
Monday to Friday, 9am to 5pm, with an early 3:45pm finish on a Friday.
We offer interest free loans for officebased employees to set up a suitable home office (See FP17 Employee Loans).
Office-based employees are also eligible for the Flexi-time scheme, allowing employees to build up additional hours around core office hours, to be taken back as “flexi days”, up to a maximum of 26 days per annum. As an example work pattern, this policy allows all officeemployees to work a flexible 9-day fortnight should they wish to. (See HR006 Flexi Time Policy).
Where the standard flexible working arrangements are not sufficient, where we can, we are also open to accommodating formal flexible working requests. (See HR005 Flexible Working Policy).
We are proud to pay at least the Real Living Wage to all employees. Additionally we don’t distinguish levels of pay by age; all employees are paid at the rates applicable to those over 23 and over, regardless of age.
Salaries are regularly benchmarked across the sector and beyond, to ensure Trust provide fair and competitive
We recognise that time off work to relax and recharge is vital to your wellbeing. We provide an enhanced holiday entitlement starting at 33 days including bank holidays, rising to 36 days after 5 years’ service and 38 days after 10 years’ service.
pay. We operate a transparent pay structure, with pay reflecting the level of responsibility, specialist skills required and risk carried by different roles. Salaries are clearly advertised.
Salaries are reviewed annually in April, with pay increases approved by the Board as part of the annual budget setting process. Salaries are normally paid on the 27th of the month, payslips and annual P60’s can be accessed digitally via the epayslips portal, please contact payroll at Payroll@trustha.org.uk for more information.
There are 5 mandated bank holidays on Easter Monday, Christmas Day, Boxing Day, New Years Day and the 2nd January. The office is also closed for 3 days between Christmas and New Year. Employees can carry forward up to one week’s holiday to the next holiday year.
Trust offers 2 workplace pension schemes to offer tax efficient ways to save for your retirement (see HR026 Pension Policy). Unless you choose to opt out, you will be auto-enrolled in one of the following pension schemes:
• Scottish Housing Association Pension Scheme (SHAPS): offers a
To provide some peace of mind for those who you may leave behind if the worst was to happen, we provide life assurance
We provide monthly car allowances for certain eligible roles required to travel for work purposes. The standard band
6% Trust contribution, 5.5% employee contribution. Salary sacrifice is also available, providing national insurance savings for those earning more than National Living Wage and paying tax;
• People’s Pension: 3% Trust contribution, 5% employee contribution.
equal to 3 times your salary, paid on death of employees under the age of 65.
To promote healthier journeys to work and to reduce environmental impact, we offer a cycle to work scheme to assist you to purchase a bike and safety equipment under salary sacrifice, which can provide tax savings. Please contract our Head of Finance for more information.
3 car allowance is £489 per month for 2025/26. See Company Car Policy (FP20).
We offer interest free loans to employees for the purpose of purchasing travel season tickets. See FP17 Employee Loans for more details.
We will pay one annual subscription of a professional body which is a requirement of or relevant to your job role, including chartered memberships to professional bodies and SSSC
To support your mental health and wellbeing, we offer access to a free and confidential, private counselling service, via Rowan. This service avoids the long waiting times associated with NHS referrals.
We also provide access to trained mental health first aiders and wellbeing supporters, plus a Wellbeing Group who run regular Health and wellbeing initiatives and awareness activities throughout the year.
registration fees.
Instructions for reclaiming professional subscriptions are contained within FP23 Employee Expenses Policy.
To support your physical health, we offer free annual flu vaccinations for those not already eligible and a contribution to corrective eye wear for use with display screen equipment.
In the unfortunate times when you are not well enough to attend work, we provide occupational sick pay. Entitlement commences on completion of your probation period (6 months),
starting at 2 weeks full pay & 2 weeks half pay gradually increasing to 26 weeks full pay & 26 weeks half pay after 5-years’ service. See HR001 Attendance Management Policy.
We offer enhanced occupational maternity, paternity and adoption pay, see policies HR010 Maternity, HR012 Paternity, HR022 Adoption and HR032 Neonatal Care for more information. We also operate a Parental Leave Policy HR011.
We recognise that from time-to-time employees may need to deal with emergency situations and has a Special Leave Policy (HR019) covering:
• Compassionate leave
• Carer’s leave
• Reserve forces duties
• Jury and witness services
• Public duties, including voluntary board positions
• Medical, dental and hospital appointments
• Requests for other leave
Trust’s standard probation period is six months, during this time your line manager will support you to complete a tailored onboarding programme. You’ll receive regular check ins to see how you are settling in and formal confirmation of completing your probation. See HR008 Probation Policy.
We have a culture of continuous learning and our goal is to invest in all employees to develop skills and capabilities for now and the future We offer formal learning opportunities such as e-learning, classroom and virtual training and attendance at conferences and events. This formal learning is supported by coaching and on-the-job learning.
We have an extensive mandatory training programme designed to comply with legal and regulatory
compliance. Much of the mandatory training is delivered via our e-learning platform, LearnPro. We also support professional qualifications and memberships from SVQs to chartered qualifications and access to continued professional development (CPD).
We have a dedicated Learning & Development (L&D) team and a wider, cross-functional, L&D Group. More details of our L&D offer can be found in HR020 Learning & Development Policy.
We strive to provide effective employee comms and engagement, to ensure employees are well-informed, to build relationships and foster active employee participation.
Some key activities include:
• iTrust is Trust’s intranet where you’ll find the latest Trust news, including the Leadership Connect newsletter, information hubs for each area of the business, Trust polices and much more;
• On-line/virtual events such as ‘Virtual Townhalls’ with our Chief Executive and ‘OneTrust’ events on specific topics;
• In-person Employee Roadshows and office get-togethers
We recognise the difficulties faced by everyone as a result of the Cost-of-Living crisis and is always looking for ways to access help for you.
We encourage all employees to share your ideas for further ways we could support you:
• As Trust is a registered care and support provider, all our employees are entitled to join the Blue Light card scheme, which provides great discounts and offers across a number of retailers and restaurants. We reimburse the cost of the bi-annual £5 membership subscription for all eligible employees.
• Access to The Company Shop, which sells excess food products direct from manufacturers at discounted prices, located in Renfrew.
• Access to Capital Credit Union, which is a community-owned bank. As an Employer Partner, Trust employees can benefit from personal and car loans at preferential rates (£100 to £25,000) with free loan protection insurance; option to join the Payroll Saving Scheme (savings protected by FSCS up to £85k) with opportunity to receive a share of CCU profits as an annual dividend to your savings account. A form to join CCU can be found on iTrust and more details can be found on the CCU website Employer Partners - Capital Credit Union.
• Access to free, confidential benefits advice from our in-house welfare benefits team.
• Wage advances considered on a case-by-case basis in situations of employee hardship.
We operate a long-service recognition programme to recognise continuous loyalty and commitment with a voucher of the employees choice and flowers or other suitable gift arranged by their line manager.
In accordance with policy HR009 longservice is recognised at:
10 years - £50 voucher
15 years - £100 voucher 20 years - £200 voucher 25, 30, 35 and 40 years - £250 voucher
We operate a values awards programme which recognises employees for bringing the Trust values to life in an exemplary way. Colleagues can nominate each other for a values award and winners and runners up are selected by the Employee Forum on a quarterly basis. An overall annual winner is selected by the Board.
In accordance with policy HR009 gift vouchers are awarded for values award winners and runners up as follows:
• Overall annual winner - £100 voucher
• Quarterly winner - £50 voucher
• Quarterly runners up - £25 voucher
Under the Employee gifts policy (HR009) line managers are able to arrange flowers or another suitable gift under £50, for their team members, paid for by us, to mark certain life events such as the birth or adoption of a baby, retirement, bereavement, ill-health and other exceptional circumstances.
In addition to this, from time to time we may arrange employee gifts by way of support and thanks to employees for example we sent employees gifts of brownies and supermarket vouchers at the heights of the covid pandemic and cost of living crisis.
Trust offer paid allowances for certain additional responsibilities:
• Customer Experience out of hours on-call payments: one CE employee is required to be on-call at all times. The 2025/26 on-call rates are as follows: Monday to Thursday £39.50 per day, Fri to Sun (inclusive) £237.06 per weekend and public holidays £138.26 per day.
• First aider allowances: of £10.33 per month (2025/26) are paid to registered first aiders, who are up to date with the training requirements.
To help teams celebrate together we contribute £20 per person to a festive team event. We also hold a full office get-together during December. Offices close early on Christmas Eve and are then closed between Christmas and New Year, with essential on-call cover only. Salaries are paid early in December and January.
• Responsibility allowances: from time to time, employees may be asked to take on additional responsibility or accountability outwith their normal job description, for example to provide a specific area of specialism, or to step up and provide temporary backfill cover. Responsibility allowances must be approved by a member of the Executive Team and are reviewed by the Head of People and OD on a quarterly basis.
We have a suite of other policies designed to protect employees and promote a positive working environment, these include:
• HS007 Health and Safety Policy, including guidance for safe lone working, PPE and uniforms where required.
• HR029 Equality, Diversity and Inclusion policy, EDI is embedded in all we do at Trust and the responsibility of every employee to promote.
• HR031 Sexual Harassment in the workplace, including guidance to promote protection from third parties.
We are committed to safeguarding and promoting the welfare of vulnerable customers and expect employees to share this commitment. For this
reason, if your post involves working with customers a paid PVG check via Disclosure Scotland will be provided by Trust.
If you have any questions not covered in this document or the linked policies regarding your contract of employment, salary or entitlement to benefits these should be directed to your People Partner or emailed to the People Team via email address HMailbox@trustha.org.uk
Any questions regarding payroll or your pension should be directed to the Payroll inbox via email address Payroll@trustha.org.uk
This document is digital as standard in order to provide value for money and reduce our impact on the environment. However, if you would like a paper copy of the report or in a different language or format, please contact the Business Support Team on the details below.
Contact Us
• By email: info@trustha.org.uk
• By phone: 0131 444 1200
Version Date 09/2025
Trust Housing Association Limited is a Registered Scottish Charity No. SC009086 Registered by The Scottish Housing Regulator HEP 143
Registered under the Co-operative and Community Benefit Societies Act 2014, No. 1778R(S)