THE
ADVANTAGE BUILDER TM
866.521.5588 We’re proud to have offices all over the country. For more information and the location nearest to you, please visit www.truenorthcompanies.com
TM 2012. The Advantage BuilderTM is a registered trademark of TrueNorth Companies, L.C. All rights reserved. No part of these materials may be reproduced by any means, whatsoever, without written consent from the publisher.
A STEP-BY-STEP EXPERIENCE GUIDE
NOTES & RESOURCES
THE STEP-BY-STEP
EXPERIENCE GUIDE
TM
9
NOTES & RESOURCES
OUR 5 PHASE PROCESS From our unique philosophies on mitigating
process, The Advantage Builder ™.
risk and our decades of industry experience
This guide details each individual phase,
to our exceptional service team, we’re proud
along with tools, documents, and
to say that an engagement with TrueNorth
deliverables within The Advantage
is unlike any other firm.
Builder™, giving you a quick overview of our depth of resources and capabilities.
With that in mind, we’ve created this Experience Guide, which outlines and
We look forward to working with you.
illustrates each step of our five-phase
5
1 OWNER GENERAL CONTRACTOR
4
SUBCONTRACTOR
SUPPLIERS
2
3
8
THE STEP-BY-STEP
EXPERIENCE GUIDE
TM
1
PHASE 1 INTRODUCTION
PHASE 5 MONITOR
During our Introduction, we’ll learn about your
regarding risk mitigation within your industry,
We believe that a plan is only as good as its
in the strategy as they arise, so you can focus on
business, your current needs, and your future
and share what makes us unique within ours.
results. That is why we never put a plan in place
your business.
vision. We’ll introduce our TrueNorth philosophy
without monitoring the effects on your business. Our Monitor phase includes regular communication
“
We work with contractors who want to be better, more professional, to rise to the top. We help them to do that.” – Devin Pipkin, TrueNorth Companies
Within the Monitor phase, we work along side you
through progress updates and quarterly meetings.
as a partner to pro-actively identify potential gaps
We keep you up-to-date and confident.
“
The Construction Specialty Group has been instrumental in our firms push towards a ‘zero tolerance’ policy for workplace injuries. We recognize the necessity of a good Experience Modification Rating. With their help, we are lowering our EMR and improving the culture concerning safety protocols.”
- Tim Fredrickson, Controller, Holland
Contracting
Documents & Deliverables
Introduction Interview
2
Documents & Deliverables
Confirmation Letter
EHPT Agendas
Annual Meeting Schedule
THE STEP-BY-STEP
EXPERIENCE GUIDE
TM
7
PHASE 4 ACTION
PHASE 2 DISCOVERY
Throughout the Action phase of our process, we’ll
Our on-boarding process addresses critical
During our Discovery meeting, we’ll meet with
business successful, as well as finding
initiate all necessary implementation, according to
initiatives first, paving the way for more strategic
you and your key team members to gain an
opportunities for improvement.
your agreed-upon plan.
decisions with leadership and clarity.
in-depth view of your business. We interview and audit systems and internal operations to best understand what makes your
“
In all of our years in business we had never seen this level of service from the insurance industry. They are a deep resource that has brought added value to our company beyond insurance. We are glad to have them as part of our team.”
- Scott Friauf, EVP Rinderknecht
Documents & Deliverables
The Bond Blueprint
CSG Coverage Checklist
Recommendations/Quotes/Options
6
“
A contractor’s world is a very fast paced, need it yesterday, contract-driven, high risk venture. We deliver them through the minefield.” –
Devin Pipkin, TrueNorth Companies
Documents & Deliverables
CSG Service Agreement Perception Survey
Discovery Interview
THE STEP-BY-STEP
EXPERIENCE GUIDE
TM
3
PHASE 3 PLAN Utilizing our proprietary Opportunities Report,
recommendations, we will build you a customized
we’ll identify the dangerous gaps within your
Advantage Builder Plan, outlining your goals,
business and make strategic recommendations
strategies, and actions. We’ll also share an
that best leverage your resources, increase
implementation schedule with you, so you
your capabilities, and mitigate your risks. If you
always know exactly what to expect and how
agree to move forward and implement our
our process works.
“
TrueNorth brings to our team a level of technical expertise and practical experience that is unmatched in our industry.” -
Mark H. Guetzko, CEO Seedorff Masonry, Inc.
Documents & Deliverables
Contracts Subcontractor’s Contracts Human Resources
Bonds Trusted Advisor
Opportunities Report
4
Advantage Builder Plan
Subcontractor’s Certificates Loss Control Succession Planning
Future Leader Development
THE STEP-BY-STEP
EXPERIENCE GUIDE
TM
5