CSG Experience Guide

THE

ADVANTAGE BUILDER TM

A STEP-BY-STEP EXPERIENCE GUIDE

OUR 5 PHASE PROCESS From our unique philosophies on mitigating

process, The Advantage Builder ™.

risk and our decades of industry experience

This guide details each individual phase,

to our exceptional service team, we’re proud

along with tools, documents, and

to say that an engagement with TrueNorth

deliverables within The Advantage

is unlike any other firm.

Builder™, giving you a quick overview of our depth of resources and capabilities.

With that in mind, we’ve created this Experience Guide, which outlines and

We look forward to working with you.

illustrates each step of our five-phase

5

1 OWNER GENERAL CONTRACTOR

4

SUBCONTRACTOR

SUPPLIERS

2

3

THE STEP-BY-STEP

EXPERIENCE GUIDE

TM

1

PHASE 1 INTRODUCTION During our Introduction, we’ll learn about your

regarding risk mitigation within your industry,

business, your current needs, and your future

and share what makes us unique within ours.

vision. We’ll introduce our TrueNorth philosophy

“

We work with contractors who want to be better, more professional, to rise to the top. We help them to do that.” – Devin Pipkin, TrueNorth Companies

Documents & Deliverables

Introduction Interview

Confirmation Letter

2

PHASE 2 DISCOVERY During our Discovery meeting, we’ll meet with

business successful, as well as finding

you and your key team members to gain an

opportunities for improvement.

in-depth view of your business.

We interview and audit systems and internal operations to best understand what makes your

“

A contractor’s world is a very fast paced, need it yesterday, contract-driven, high risk venture.

We deliver them through the minefield.” –

Devin Pipkin, TrueNorth Companies

Documents & Deliverables

Discovery Interview

THE STEP-BY-STEP

EXPERIENCE GUIDE

TM

3

PHASE 3 PLAN Utilizing our proprietary Opportunities Report,

recommendations, we will build you a customized

we’ll identify the dangerous gaps within your

Advantage Builder Plan, outlining your goals,

business and make strategic recommendations

strategies, and actions. We’ll also share an

that best leverage your resources, increase

implementation schedule with you, so you

your capabilities, and mitigate your risks. If you

always know exactly what to expect and how

agree to move forward and implement our

our process works.

“

TrueNorth brings to our team a level of technical expertise and practical experience that is unmatched in our industry.” -

Mark H. Guetzko, CEO Seedorff Masonry, Inc.

Documents & Deliverables

Opportunities Report

Advantage Builder Plan

4

Contracts Subcontractor’s Contracts Human Resources

Subcontractor’s Certificates Bonds

Trusted Advisor

Loss Control Succession Planning

Future Leader Development

THE STEP-BY-STEP

EXPERIENCE GUIDE

TM

5

PHASE 4 ACTION Throughout the Action phase of our process, we’ll

Our on-boarding process addresses critical

initiate all necessary implementation, according to

initiatives first, paving the way for more strategic

your agreed-upon plan.

decisions with leadership and clarity.

“

In all of our years in business we had never seen this level of service from the insurance industry.

They are a deep resource that has brought added value to our company beyond insurance.

We are glad to have them as part of our team.”

- Scott Friauf, EVP Rinderknecht

Documents & Deliverables

The Bond Blueprint

CSG Coverage Checklist

Recommendations/Quotes/Options

CSG Service Agreement Perception Survey

6

PHASE 5 MONITOR We believe that a plan is only as good as its

in the strategy as they arise, so you can focus on

results. That is why we never put a plan in place

your business.

without monitoring the effects on your business.

Our Monitor phase includes regular communication Within the Monitor phase, we work along side you

through progress updates and quarterly meetings.

as a partner to pro-actively identify potential gaps

We keep you up-to-date and confident.

“

The Construction Specialty Group has been instrumental in our firms push towards a ‘zero tolerance’ policy for workplace injuries. We recognize the necessity of a good Experience Modification Rating. With their help, we are lowering our EMR and improving the culture concerning safety protocols.”

- Tim Fredrickson, Controller, Holland

Contracting

Documents & Deliverables

EHPT Agendas

Annual Meeting Schedule

THE STEP-BY-STEP

EXPERIENCE GUIDE

TM

7

NOTES & RESOURCES

8

866.521.5588 We’re proud to have offices all over the country.

For more information and the location nearest to you, please visit www.truenorthcompanies.com

TM 2012. The Advantage BuilderTM is a registered trademark of TrueNorth Companies, L.C. All rights reserved.

No part of these materials may be reproduced by any means, whatsoever, without written consent from the publisher.