ICWI Coverage Q1. 2020

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ICWI Expands its Promise to the People of Dominica ICWI raises over $6M for Jamaica Reach to Recovery ICWI’s Christmas Treats 2019 ICWI's Book Drive Bull Bay Senior Citizen’s Treat Lighthouse Basic School Treat Christmas Cheer in the West - Jamaica A New Start to a New Year Beginning with Healthy Habits The International Business Development Unit

ICWI Christmas Festivities Jamaica Christmas Lymes ICWI Regional Offices

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HR Corner

“Serving you...is all we do”

ICWI Expands its Promise to the People of Dominica

Commonwealth of Dominica

For anyone who lives in the Caribbean, the devastation caused in recent years by these so called ‘monster storms’ packing winds in excess of 200mph is quite fresh. Just last year, The Bahamas were lashed by a horrific ‘monster’ called Dorian. As climate change becomes the new ‘buzz word’ worldwide, the people of the Caribbean have already experienced its impact, seeing more Category Five hurricanes in

The official ribbon cutting took place on January 18, 2020. President Paul Lalor cuts the ribbon at the Roseau Branch office with Vice President Patrick Williams, General Manager Earl Edwards, and Assistant Vice President Jamila Taylor.

the past five years than many of us can remember. The need for

Centre, in the Capital of Roseau.

The Company began operating

insurance has never been more

ICWI’s President, Paul Lalor, in

on November 1, 2019 offering the

important.

his opening remarks stated that

people of Dominica a sound, and

he is optimistic about the future

safe choice for all of their general

ICWI is solidifying its 50 year

of Dominica and the company.

insurance needs. ICWI’s launch

history as one of the leading

“Despite the devastation caused

in Dominica comes as a beam of

general insurance providers in

by the passing of Hurricane

hope for its citizens, especially

the Caribbean by continuing

Maria in 2017, the island is

those who were directly impacted

its expansion, opening its

poised for growth and further

by the after-effects of Hurricane

ninth regional operation in the

development. ICWI is committed

Maria. Minister for the Blue and

Commonwealth of Dominica.

to being an integral part of that,

Green Economy, Agriculture and

ICWI officially launched its

not only growing our business

National Food Security, Hon. Fidel

operations at a special event

and employing more people, but

Grant, who represented the Prime

held on Saturday, January 18,

also to invest, we want to be a

Minister, put into perspective what

2020 at The Old Mill Cultural

part of the fabric of Dominica”.

ICWI’s investment means to the “Serving you...is all we do”

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country. “Following the aftermath of Hurricane Maria, I must admit no one wanted to invest in Dominica, no businesses and even more so no insurance company. So I want to applaud ICWI for the decision to invest itself in Dominica,” explained Grant.

With the evident increase in catastrophic weather conditions in the region, expansion may

Our newest set of ICWI Pros from the Roseau Branch in Dominica on the first day of operation – November 1, 2019.

seem like an illogical choice, but according to Mr. Lalor, ICWI is in

2017 has been described as the

As a new entrant to the market,

the risk business, “Our mandate

worst Hurricane Season in many

ICWI is pleased to offer the people

is to ensure that our clients

decades. The ICWI Group, which

of Dominica another choice when

are protected in the face of

was affected in four of the eight

it comes to insurance, “Insurance

severe loss and disaster. As we

territories in which they operate,

is serious business – buying it, and

expand, ICWI will continue to

worked extremely hard to settle the

the responsibility an insurance

protect our clients and financial

hundreds of Property and Motor

company has in providing it.

assets with one of the region’s

claims that were presented after

This is something that ICWI has

most prudent and robust

the significant devastation that

always taken very seriously, and

reinsurance programmes. We

affected their policyholders. That

we look forward to offering a

will continue to expand our

year more than ever, ICWI kept

good alternative to the people of

services throughout the region,

its promise to always be there for

Dominica,” stated President Paul

confident that the security

their clients in their time of need.

Lalor.

and protection we offer our

That promise was also kept in

clients is second to none.” Now

2019 when the Company worked

operating in nine islands, ICWI is

alongside their customers in Abaco

able to widen its revenue base,

and Grand Bahama to rebuild their

diversify risk, and benefit from the

lives.

economies of scale that size has to offer.

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ICWI raises over $6M for Jamaica Reach to Recovery ICWI's vice-president investments, strategic planning and information technology Patrick Williams (left) joins president Paul Lalor during a cheque presentation of more than $6 million to Jamaica Reach to Recovery's chairperson, Carolind Graham and executive director of the Jamaica Cancer Society Yulit Gordon (right).

Jamaica Reach to Recovery (JRR), the support

The handover was made by

arm of the Jamaica Cancer Society (JCS), was

President of ICWI, Paul Lalor, who

presented with a cheque for JMD$6,248,000

shared his perspective on the

from The Insurance Company of the West

continued success of the run since

Indies (ICWI) on Monday, November 25, 2019.

ICWI’s title sponsorship some five

The figure represented net proceeds from the

years ago. “It’s such a worthwhile

annual ICWI Pink Run staged in New Kingston

project. Working with Reach to

on Sunday, October 27. With just over $5M

Recovery has been very fulfilling

raised last year, 2019 was noted as the largest

in every way… fulfilling from the

sum raised in the road race’s 19 year history.

charitable aspect and for the staff at ICWI. We consider ourselves a ladies’ company and we are happy to be part of an initiative which

"This $6M will go a long way towards, not only the victims but also the families of those affected by breast cancer...”

supports our ladies. For next year, we hope to make an even bigger contribution as we work towards getting to that magical 10 million dollar mark,” shared Lalor.

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The symbolic presentation was made to Chairperson of JRR, Carolind Graham. “Reach to Recovery is a voluntary organization. We are all breast cancer survivors and so we know all too well how expensive treatment can be. We are truly grateful to everyone who supports the Pink Run, as in actuality they are supporting a very worthy cause. This $6M will go a long way towards, not only the victims, but also the families of those affected by breast cancer,� Graham explained.

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Pink Run’s growth and evolution each year, has reigned in participation from various groups and stakeholders. The 2019 ICWI Pink Run was staged under the theme “Tutus and Tall Socks, the Colour Edition 2” with more than 6,500 registrants - a 2,000 increase over the previous year.

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ICWI’s Christmas Treats 2019 ICWI's Book Drive Throughout the years, ICWI has always played a significant role in giving back to the communities in which it operates. With Christmas being the season of giving, it was an appropriate time for the ICWI family to extended assistance to a number of outreach programs across the Island.

The Christmas outreach included a book drive for the Jamaica

Nadine Waugh, the Director of the Jamaica National Children’s Home expressed her gratitude for the assistance received from ICWI. She also noted that the books will help to enhance the childrens’ reading skills.

National Children’s Home, a Senior Citizens Treat and a treat for the children at Lighthouse Basic School.

Service for almost two decades, it The Jamaica National Children’s

was a natural fit for the Company to

Home (JNCH) located in Papine,

lend a helping hand to rebuild the

had suffered severe fire damage in

library.

August, dislocating the many wards of the state. The residences along

ICWI’s book drive was promoted

with the library were among the

internally to all staff across the island

many areas affected. Promoting

who were more than eager to donate

reading at an early age has always

books for the benefit of the children.

been a big part of the Company’s

Over one hundred books for all ages

philanthropic thrust, and given that

were donated on Christmas Eve at

President Paul Lalor has been the

a special presentation held at the

Chairman of the Jamaica Library

Home.

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Bull Bay Senior Citizen’s Treat On December 18, ICWI partnered with an ‘unsung hero’ in organizing a Christmas treat for many senior citizens in Bull Bay. For over a decade, District Constable Troy Lewis has been responsible for the annual Christmas treat for many senior citizens and shutins in the area.

District Constable Troy Lewis reached out the ICWI Group Foundation for financial assistance, and the Company did not hesitate to get involved.

The seniors were gathered at the Bull Bay Police Station in St. Andrew where they received dinner and entertainment which was provided by the many gracious ICWI staff volunteers. The seniors in attendance were also given an ICWI shopping bag filled with non-perishable groceries to take home. It was evident by the smiles and expressions of gratitude from the seniors that their special Christmas treat was deeply appreciated.

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Lighthouse Basic School Treat Sponsored by ICWI Group Foundation since 2012, the Lighthouse Basic School, was treated to a day filled with fun, food and entertainment on December 16.

The children were entertained by ten members of the ICWI Family who sang Christmas carols for them. The children danced and sang along with the team as they were treated to snacks and lunch.

Additionally, there was a bounce-a-bout on location which certainly added to the day’s excitement.

ICWI Foundation members Kayla Lewis-Thomas (left), Broker Representative; Valerie Khani-Reynolds (centre), Chairperson of the ICWI Grants Committee; and Simmone ReidPryce, Broker Representative, have fun with students of Lighthouse Basic School in New Haven, St. Andrew.

Each child was then presented with a gift courtesy of ICWI which sent them home with huge smiles on their faces.

ICWI is committed to the development of the children at the Lighthouse Basic School.

Christmas Cheer in the West - Jamaica The last quarter of 2019, saw ICWI Pros from the Western offices in

Everyone who participated,

Jamaica keep busy as good corporate citizens. ICWI staff, with the

including the parents, had an

assistance of the ICWI Group Foundation provided well needed school

enjoyable time.

supplies to the many students and teachers of Cambridge Infant School, located in Cambridge, Montego Bay. The Christmas giving would not be complete without providing the students with ice cream, cake and other Christmas treats before the students went on Christmas holidays.

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ABeginning NewwithStart to a New Year Healthy Habits With the arrival of the New Year, there is no

this year, first ask yourself these

better time to focus on your health. Many

questions:

people will set New Year’s resolutions this year,

•

Why do you want the change?

but only a few will keep them. Ready to leave

•

What is it going to do for you?

New Year’s resolutions behind? Don’t give up

•

What has been holding you

on them yet, research shows that setting goals is still the best way to get results. People who set goals are much more likely to achieve them

back?

•

What will happen if I don’t make a change?

than those who don’t.

Choosing goals that have personal Having a plan and not relying just on willpower

meaning while also understanding

will help you be more successful in keeping

the barriers or challenges that have

your New Year’s goals. If you have struggled

prevented you from reaching your

with a goal in the past, then it might be better

goals in the past will be key to your

to take a step back before taking a step forward.

success this time around. Now that

Understanding how you got where you are will

you understand your WHY, here are

help you with a plan to be successful in the

a few more helpful tips for setting

future. Before setting your New Year’s goals

healthy goals this New Year!

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1. Make it realistic. Don’t set

4. Be patient. Most goals in life

your goals so high that you

are the process of a lot of hard

talk yourself out of them right

work, focus and determination

from the start. If you haven’t

over a long period of time.

exercised in the past then set a

Personal health goals are the

goal to begin with 15 minutes 3

same way. Focus on changing

days a week verses 60 minutes

one small thing at a time which

5 days a week.

will lead to big results in the

2. Avoid All or None Thinking.

Instead of eliminating all

long run, NOT overnight!

5. Reward Yourself. It’s

sweets, try adding more fruits

important to reward yourself to

and vegetables.

stay motivated. When you hit

3. Group Your Goals. Ever

a milestone, for example you

heard the old saying kill two

hit your goal of walking 10,000

birds with one stone? Well,

steps 3 days out of the week,

sometimes when you are short

reward yourself with a new

on time this can be the best

shirt to exercise in or maybe a

way to achieve your goals.

manicure.

If you want to exercise more and spend more time reading then maybe you can read while riding a stationary exercise bike.

Source: https://www.conehealth.com/services/primary-care/anew-start-to-a-new-year-beginning-with-healthy-habits/

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The

International

Business Development Unit Providing a service second to none has

Its core functions are to facilitate growth,

always been at the heart of the ICWI Way. The

optimise efficiency and provide world class

Company’s motto for over 50 years has been

service turnaround times. The IBDU will also

“Serving you is all we do”, and it will continue

help with intermediary development and

to guide the ICWI Way for many more years

enhancing relations with ICWI’s business

to come. So as ICWI continues its expansion

partners.

throughout the Caribbean, the need to ensure that the Company’s standards and practices are

Another strategic objective of the IBDU is

maintained becomes even more important.

to introduce ICWI’s suite of e-Services to customers and business partners, to ensure that

The International Business Development

they experience the best customer service that

Unit (IBDU) began operating on November 1,

technology can provide.

2019, and was conceptualised to address the demands of Brokers and Agencies outside

The members of the IBDU team are Michelle

of Jamaica, with the overriding objective to

Robinson (Manager), Shelly-Ann Williams

coordinate and assist with the handling of

(Supervisor) and five Customer Service

quotations, and to provide back office support

Representatives - Drayon Bailey, Shamika

in claims and underwriting processing for The

Budhai, Denisher Powell, Kerrica Powell and

Bahamas, Cayman, St. Maarten and Trinidad &

Jesse Rowe.

Tobago.

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ICWI Coverage

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ICWI Christmas Festivities JAMAICA Christmas Lymes Kingston & Spanish Town The Kingston and Spanish Town branches had a combined Christmas get together which was held at Chillin Restaurant & Bar after work on Friday, December 6. Staff gathered dressed in their “Christmas” attire and were feted

with good food, drinks and music.

Although this year’s festivities were not as elaborate as in years past, everyone present had a wonderful time together outside of the office.

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Montego Bay The Montego Bay Branch had its first of what

prepared scrumptious Jamaican style breakfast which was

will now be an annual affair dubbed 'Holiday

shared and enjoyed by all. The morning was one of fun,

Breakfast' on December 24th. Staff from

food and fellowship.

Falmouth, Lucea and Montego Bay teams

Ocho Rios ICWI Pros in Ocho Rios took time out during the busy Christmas Season to ‘Brunch’ together poolside at the St. Ann resort of Jewel Paradise Cove. It gave everyone a chance to reflect on their accomplishments in 2019, and relax in the beautiful Ocho Rios sunshine.

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ICWI REGIONAL OFFICES Cayman On December 22, the Sunday before Christmas, the Cayman staff invited all of their brokers to join their Christmas brunch celebration at the Marriott Hotel. It was all an you can eat event, complete with all you can drink champagne!

It was indeed, a very relaxing atmosphere which was enjoyed by all!

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Turks & Caicos In the midst of the hustle and bustle of the Christmas season, on December 20 the staff at the Turks & Caicos First Insurance Co. (TCFIC) took a welcomed breather to enjoy a festive Christmas Luncheon together complete with a Christmas cake, which was actually made by a client, just for the occasion! Santa also arrived early with gifts for everyone. It was truly a refreshing time of gathering.

Trinidad & Tobago The ‘Trini’ staff came out early to

As a beautiful close

the end of year party on December

to the evening, they

7th and had a grand time! They

were serenaded by

captured memories at the picture-

Trinidad's songbird,

perfect photo booth and were

Jasmine Adams. The

entertained by the popular Indian

party also honoured

dance group, Shiv Shakti. Later on,

the soon to be retirees

the violinist and the DJ brought

and long service

them to their feet and they set the

awardees for their

dance floor on fire!

contributions to ICWI.

St. Maarten ICWI Pros in St. Maarten hosted a Christmas dinner for Brokers, Agents and Staff on December 20, 2019. It was a time out of the office for everyone to get to know each other better and celebrate the achievements of 2019.

“Serving you...is all we do”

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HR Corner

October 2019 -January 2020

Welcome Aboard A warm welcome is extended to the following employees who joined the ICWI family during the period October 2019 to January 2020.

Michael Anthony Jr. CSR, Customer Care Centre

Carolyn Barnes CSR, Customer Service Direct

Kriston Gordon Accounts Assistant, Finance Department

Najee Edwards Customer Service Rep, Ocho Rios Branch

The following temporary staff were also made permanent in January 2020

Dadria Scott Customer Service Rep, Montego Bay Branch

Nakeshia Hassock Customer Service Rep, Customer Service Direct

Shannett Facey Technical Manager, Trinidad & Tobago

Transfers

Secondments

Shaneke Richards-Caine Transferred from Head Office Customer Service to the Old Harbour Branch.

Kayon Dallas Seconded to Dominica Branch

Anneika Samms Transferred from Broker Underwriting to the Legal Department

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Shamoya Beckford - HR & Marketing Marcia Hyatt - Montego Bay Nikisha Jackson - Claims Romaine Lewis - Mandeville Yanique Lessam - Mandeville Shawn Allen - Mandeville Stephan Doyle - MIS Orlando Green - Adinistration

Michelle Robinson Returned from her secondment in Trinidad and Tobago, and is now the Manager of the International Business Development Unit at Head Office.

RETIREES Jamaica Carmen McBean It is with mixed emotions that we announce the retirement of Carmen McBean, Receivables Supervisor in the Finance Department. She has provided ICWI with 19 years of devoted service. Carmen's attention to detail, while keeping the broader picture in mind, has been invaluable. Her willingness to put in extra time and effort to help us meet deadlines has demonstrated a commitment to excellence that we have come to depend upon. In addition to her competence and skill, she has been a friend to many with her thoughtfulness and quiet encouragement.

Trinidad & Tobago Kasory Singh - October 19, 1987 to September 31, 2019 Affectionately called Angela/Angie, Kasory Singh worked with the Great Northern/ICWI family for 32 years. Over the years she has helped to develop and enhance the San Juan Branch, providing quality customer service. Angie clearly understood the Company’s motto “Serving you is all we do”. Thanks Kasory for the time spent with us and we wish you a wonderful retirement.

Pamela Thomas - Goodridge - March 01, 2012 to 31 December, 2019 Pammy has been a member of Great Northern/ICWI team for the past 7 years. As a Customer Service Representative, she served our customers the ICWI Way - Invited them in, Cared for them, Wondered about them and Identified solutions. She executed perfectly what ICWI customer service is all about. Congratulations on your retirement!

Wishing you all the very best for the coming years.

Patricia David Khan - September 01, 1978 to December 2019 Pat or Patos as she was affectionately called, served the Great Northern Company for 35 years and then continued to serve ICWI for another six years – a milestone achievement of over forty-one years as an administrative assistant. Congratulations on your retirement. You’ve had a brilliant career and now it’s time for a fantastic retirement!

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DEPARTURES It is with regret that we bid goodbye to the following persons and wish them prosperity in their future undertakings: Adrian McBean Financial Accounting Manager Finance Department

Nakeisha Williams Customer Service Rep. Broker Underwriting

Tina Ashley McFarlane Receptionist/Telephone Operator HR

Amaliah Nation Programmer MIS

Terry-Ann Mills Accounts Assistant Corporate and Compliance

Yanique Daley Accounts Assistant Finance Department

Matches

Hatches Congratulations to the following members of staff who

Congratulations to Juliet

welcomed new born babies to their family.

Maragh on her marriage, she is now Mrs. Juliet Bonnick.

Liam Mitchell son of Marcia Hyatt Montego Bay Branch

Kayanna Penha daughter of Shadane Sullivan Montego Bay Branch

Leah daughter of Anneika Samms Legal Department

Condolences Our deepest sympathies to the following members of staff on the passing of their loved ones: Alrea Washington, Head Office Claims – Mother

Travis Morris, Montego Bay – Mother

Marcia Hewitt, Insurance Operations – Brother

Wendie Romain, Dominica – Father

Moreen Marks, Insurance Operations – Brother

Janet Gayle, Spanish Town – Father

Maxine Segree, Marketing Agent – Mother

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When someone you love becomes a memory, that memory becomes a wonderful treasure to always hold in your heart.

enny Majeed It is with regret and great sadness that the ICWI family announces the sudden passing of one of their own, Kenny Majeed, on January 14, 2020.

Kenny had 33 years’ experience in the insurance industry. He was inducted into the ICWI family as a Marketing Agent, when ICWI purchased The Great Northern Insurance Company on October 22, 2013.

Kenny had a long and rewarding career in the Insurance Industry in Trinidad, and he recently earned the title of ‘ICWI Agent of the Year’ for 2019.

Our sincere condolences to his family and friends. His presence and valuable contributions to the Insurance Industry, and the ICWI family will be missed.

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Corporate Head Office 2 St. Lucia Avenue, Kingston 5, Jamaica W.I. Tel: (876) 926-9040-7 876.545.ICWI direct@icwi.com www.icwi.com @icwi_jamaica

“Serving you... is all we do”