February Chamber News: Spotlight- Merle Norman

A: We are independently owned and operated local franchise. We have been in Troy for 27 years, and have had our hair salon and spa since 2003. Clothing Boutique since 2014

Q: How long have you been with Merle Norman?

A: I have owned Merle Norman for almost 7 years, the salon for a little over 2 years and have worked for Merle Norman for12 years

Q: What is your mission at Merle Norman?

A: Our mission is to teach proper skincare & makeup application so customers will feel beautiful about themselves.

Q: How many employees does your business have? A: Along with myself, I have one part time employee, two ladies that help me periodically, three spa employees and 6 hair stylists We are looking to bring on two new hairstylists this year!

Q: What moments/things have been most rewarding to you running this business?

A:The customer loyalty through generations of our clientele

Q: What challenges have you had to face and overcome?

A: Some challenges that we face are being a competitor to online makeup and skincare companiesandlargechainstores

Q: What elements of your business do you think makes you so unique and so vital to the Troy small business community?

A: We are Troy’s one stop shop! We offer personal service with a “try before you buy” philosophy for Make up and Skin care! We have the salon, spa, and boutique too.

Q:What is something new you would like to do with your business, or start to offer more?

A:We offer free express facials at our make up counters !I would like to promote more of that unique & fun service! Customers can get one free per month!

Q: What is a dream goal that you would love to achieve with your business in the future?

A: To expand our hair salon and spa services that we provide. To teach younger generations skincare and makeup application

Thank you from the Troy Chamber of Commerce to Merle Norman for this wonderful interview!