A: We are independently owned and operated local franchise We have been in Troy for 27 years, and havehadourhairsalonandspasince2003 ClothingBoutiquesince2014
Q: How long have you been with Merle Norman?
A: IhaveownedMerleNormanforalmost7years,thesalonforalittleover2yearsand haveworkedforMerleNormanfor12years
Q: What is your mission at Merle Norman?
A: Our mission is to teach proper skincare & makeup application so customers will feel beautiful about themselves.
Q: How many employees does your business have?
A:Alongwithmyself,Ihaveoneparttimeemployee,two ladies that help me periodically, three spa employees and 6 hair stylists We are looking to bring on two new hairstyliststhisyear!
Q: What moments/things have been most rewarding to you running this business?
A:The customer loyalty through generations of our clientele
Q: What challenges have you had to face and overcome?
A: Some challenges that we face are being a competitor to online makeup and skincare companiesandlargechainstores
Q: What elements of your business do you think makes you so unique and so vital to the Troy small business community?
A: We are Troy’s one stop shop! We offer personal service with a “try before you buy” philosophy forMakeupandSkincare!Wehavethesalon,spa,andboutiquetoo.
Q:What is something new you would like to do with your business, or start to offer more?
A:Weofferfreeexpressfacialsatourmakeupcounters!Iwouldliketopromotemore ofthatunique&funservice!Customerscangetonefreepermonth!
Q: What is a dream goal that you would love to achieve with your business in the future?
A: To expand our hair salon and spa services that we provide To teach younger generations skincare andmakeupapplication
Thank you from the Troy Chamber of Commerce to Merle Norman for this wonderful interview!
Hobart:RibbonCutting
ThisJanuaryHobartheldtheirgrandopeningofthenewCustomerExperienceCenteratHobart’s headquartersinTroy,Ohio.Thisapproximately9,000-square-footspacehasbeendesignedtoprovide customersanddistributorswithworld-classtechnical,productandcustomerservicesupport Itwillallowfor bothon-siteandvirtualdemonstrationsofHobart®fillermetals,combinedwithtotalweldingsolutionsfrom otherITWWeldingGroupcompanies,includingMillerElectricMfg LLC,Bernard,TregaskissandJetline “Ourentireindustryisthreatenedbyashortageofqualifiedwelders,soourfocusisondevelopingproducts thatensureweldabilityandproductivity,”saysBlakeHeim,commercialdirectoratHobart "Thisfacilityallows ustomitigatethatindustrypainpointbyprovidingthehighestlevelofsupporttotheindustry Wecanoffer ourdistributorsandsalesforcetheknowledgetheyneedtoprovidefillermetalsthatareeasiertouseand driveproductivity"
TheHobartCustomerExperienceCenterconsistsofseveraldedicatedspaces
TheCustomerApplicationsLab(CAL)featurestworoboticweldingsystems,includingthenewHercules automatedMIGweldingsystemfromHobart,MillerandTregaskiss,alongwithsemi-automaticwelding stationsandsubmergedarcweldingequipment.Italsoincludespipepositioners,plasmacuttersand advancedprocessequipment.HobartweldingengineersusetheCALtodevelopandtestprocedurestohelp customersimproveproductivityandquality.
“TheCALoffersourcustomersagreatopportunitytoimprovetheirbusinesses.Itallowsustobringintheir partsormockthemupandapplythepreliminaryworktoadvancetheirweldingprocesses,”saysTre’HeflinKing,applicationsengineeringmanageratHobart.“Ourcustomersareabletoseethefillermetaland weldingequipmentsolutionsinactionbeforeputtingthemintoproduction Theycanalsotrynew technologieshere”
TheCustomerExperienceCenteralsoincludesaclassroomwheredistributorsandITWWeldingsalesteam membersreceivetrainingonfillermetals,newweldingtechnologies,weldingbestpracticesandmore The classroom,alongwithaweldtraininglab,providesthebasisforgrowingweldingknowledge Theweld traininglabconsistsofsmallerpowersources,plusTIGandstickweldingmachines,andoffersthe opportunityforhands-ontrainingwithnewequipmentandfillermetals Forcustomers,distributorsandsales teammemberswhoarenotabletovisittheCustomerExperienceCenterinperson,Hobartcanprovide supportviaavirtualtraininglab Thislabfeaturesfullyequippedweldingstationsandmultiplecameras “Ultimately,thisnewspaceisdesignedtobenefiteveryoneinvolved:customers,distributors,oursalesteam andHobart,”addsHeim.“Itsetsthefoundationformutuallybeneficialgrowthandlearning,soeveryonereaps therewards.”
84th Annual Dinner Awards & Recognition
Recognition of Outgoing Chair
BobWinner
Winner'sComputers
Strawberry Festival Recognition
LindaRoth
2022FestivalChairman
Ambassador of the Year Award
KellySnyder
Exec.DirectorTroy
Recreation
Small Business
Excellence Award
Dave'sServices
Large Business Excellence Award President's Award
ErnstConcrete Haren'sMarket
Chamber Events
Thursday, February 23, 2023 (5:00 PM7:00 PM) (EST)
Women & Wine at Haren's Market. Join us for mingling and a guest speaker for Women & Wine Night at Haren's Market. Appetizers Provided. Drinks are at your own expense.
Friday, March 3, 2023 (11:00 AM4:00 PM) (EST)
The EmpowHER event began in 2019 to celebrate International Women's Day and to empower women leaders in business. The event is held annually on the first Friday in March.
Our speaker will be Liz Ferro, (Founder & CEO of Girls with Sole), Karen Carter, and Dr. Cassie Barlow. You can find more information regarding our speakers on the Troy Chamber Website.
Registration for both events are available on our website.
Did you Know?
We offer advertising for our members here in this newsletter, our Member 2 Member newsletter, and on our website.
If you are interested in a full page advertisement for the Member 2 Member enewsletter, please contact schaney@troyohiochamber.com
If you are interested a small advertisement to be included in this monthly chamber newsletter (either for one month or for a full year) and/or an advertisement on our newsletter, please contact hmcccartney@troyohiochamber.com
