Tripleseat in the News

5 Hospitality Trends to Focus on in 2023

BigHospitality UK, Oct. 17, 2022

Industry publication BigHospitality shared Tripleseat’s 2023 hospitality trend predictions for the UK. In this article, Tripleseat reports that revenue streams to consider in the new year include speakeasies, street food, emerging cuisines, and more:

“It’s time to bring that technology to all aspects of your business, especially events. Self-booking options that allow customers to choose the date, capacity, meal options, and amenities for their events and catering make it easier for the patron and the business to manage these services. Consider implementing more customer-friendly technology tools in 2023 that will make it easier to drive revenue.”

Tripleseat Wins APPEALIE SaaS Customer Success Award for Fourth Consecutive Year

APPEALIE, Nov. 8, 2022

Last fall, the APPEALIE Awards announced that Tripleseat won the 2022 SaaS Customer Success Award. The dedicated Customer Success team at Tripleseat was recognized because of the company's approach to customer service, which is emphasized at every point of the customer journey, from prospect to new customer to longtime, loyal user. Tripleseat won for the fourth consecutive year based on customer success stories. The winners of the award were judged by customer success experts founded on cloud companies’ ability to excite, delight and get the job done.

"Everything we do at Tripleseat is focused on customer success, starting with our software, designed to streamline sales and event management for the hospitality industry,” said Jonathan Morse, CEO of Tripleseat. “We also provide excellent support and resources such as our online and in-person Tripleseat University training, annual EventCamp conference, blog, and podcast."

Social Event Business Continues to Grow for Hotels

Hospitality Technology, Dec. 15, 2022

In the winter of 2022, Tripleseat surveyed hundreds of hotel event planners about what they factor in when selecting a venue. Hospitality Technology shared the results and the accompanying infographic on their blog. Here are the top survey highlights:

• Event types: 72% of events being planned are social events, and 27% are business-related events.

• Planning schedule: Almost 80% start their planning between 1-6 months in advance.

• Property location: 47% of events will take place in a major city or downtown area.

• Guest rooms: 84% of event hosts will require guest room nights as part of their event.

• Venue criteria: The cost to rent space plus food and beverage minimums are major factors, along with overnight guest room prices.

• Top amenities: Beyond the event, hosts want properties with onsite bars/restaurants, parking, wifi, and outdoor event space.

Tripleseat, the Premier Event Management Platform for Restaurants, Hotels, and Unique Venues, Achieves Double-Digit Growth in 2022

SalesTech Star, Jan. 18, 2023

Tripleseat’s impressive growth was highlighted in SalesTech Star. Tripleseat's software offers a wide range of features, including event management, lead generation, and proposal creation, to help restaurants, hotels, and unique venues streamline their event planning process and increase their revenue. Tripleseat also provides exceptional customer service, with a dedicated support team available to help customers with any questions or issues they may have.

"We are thrilled to see such strong growth in 2022," said Jonathan Morse, CEO of Tripleseat. "Our innovative software and dedication to customer service have helped us to become the go-to choice for event planning in the hospitality industry. We are excited to continue to provide our customers with the tools they need to create successful and memorable events."

Tripleseat Announces Partnership and New Integration with Cvent Hospitality Technology, Jan. 31, 2023

Tripleseat’s integration with Cvent was mentioned by Hospitality Technology, saying that this partnership will help unify and automate the event inquiry and management process. When event planners use Cvent to submit a request for proposal (RFP) to multiple venues, they will automatically be added to those venues' Tripleseat accounts as new leads. In order for this to take place, the venues must be both a Cvent Supplier Network member and a Tripleseat customer.

"There is no doubt that the number of events being planned and the cost per event is growing," said Jonathan Morse, CEO of Tripleseat. "Which is exactly why we partnered with Cvent. Our new integration will help venues that work with both Tripleseat and Cvent to reach thousands of event planners who are looking for properties to host their events in 2023."

Brits Are Ready to Party in 2023: Is Your Venue Ready?

Food and Beverage Magazine, Feb. 3, 2023

Food and Beverage Magazine shared Tripleseat’s recent survey that shows 53% of UK consumers are planning 1-2 events in the first six months of the year. The findings to the survey were released in an infographic. Here’s a look at some of the trends supported by the data:

• Celebrations are on the calendar for the first half of the year: 53% of Brits are planning 1-2 events in the first 6 months of 2023.

• Planning starts early: 42% will book venues 1-3 months in advance.

• Partying happens away from home: 67% of people plan to book a venue instead of hosting at home.

• Filling pints and plates: Brits are planning to host dinners and cocktail receptions in 2023.

• Consumers want an easy online booking experience: 50% of people say they are moderately to extremely comfortable booking an entire event online by themselves.

Tripleseat Unveils Innovative Multi-Events Grid to Streamline How Hotels Manage Group Booking

MarTech Series, March 15, 2023

News of the release of our multi-events grid designed to manage events for large bookings appeared on the MarTech Series blog.

The multi-events grid allows hotels to create and edit hundreds of events in a faster and easier way than ever before. Built for hotels, the multi-events grid allows users to edit multiple events with just a few clicks, streamlining the process for edits to large bookings like conventions, corporate meetings, and weddings.

“We know that hotels are under a lot of pressure to manage events and bookings effectively, and we’re committed to helping them do that as efficiently as possible,” said Jonathan Morse, CEO of Tripleseat. “The new multi-events grid feature will make it easier for hotels to manage their bookings and deliver the best possible experience for their guests.”