TRINITY CHURCH First Impressions Team - Expectations
1
What is the First Impressions Team? W e exist as a service team to create a warm and welcoming environment online and in-person for guests to encounter Jesus. Our goal is to turn first time guests into second-time guests. A first time visitor will make a decision about whether to return or not within seven minutes of arrival. Statistically, if a first-time guest returns for a second time, he or she is 80% more likely to get plugged into other ministries of the church. At the end of the day, Trinity Church is about people. And so our First Impressions Team is about people. Calling We believe that everyone is called to play a part in making God known in the world. As in any role at Trinity Church, there should be both an internal and external agreement as to how you live out that calling. Both you and the ministry leader should have a shared sense of this (Acts 13:1-3, 2 Timothy 2:2, Acts 6). Values The values of our team are expressed in the Bible, but we especially expect that you would: ● Maintain the unity of Spirit through the bond of peace (Ephesians 4:1-3). ● Embrace and encourage direct communication, speaking with love and truth, in humility (Matthew 18:15-18). ● Embrace compassion, kindness, patience and humility (Colossians 3:12; Phil 2:3). ● Follow the example of Jesus Christ in servant leadership; willingly serve in the lowest spot, with humility, as needed (Matthew 20, Mark 10, Philippians 2:7). Remember to S.M.I.L.E!
Other Expectations 1. Serve for at least six months or until we have another RE-UP. You can always do more, but this is the minimum. 2. Utilize Planning Center Online, aka PCO, to sign up, accept or decline each month. 3. Find your own replacement. If you are unable to serve on a day/time you are scheduled, please find a replacement and let either Monica Ward in Greenwich (monica.ward@trinitychurch.life), Amy Bartram in Darien (amy.bartram@trinitychurch.life) or Karene Madden in Westchester (karene.madden@trinitychurch.life) know who will be covering.
2
Roles & Responsibilities ● In-Person Greeter: ○ Make guests feel valued with a sincere greeting and a friendly presence. ○ Give a warm welcome and a smile. Try saying, “Welcome, it’s great to see you!” ○ Before the service is over, resume your post at the doors to be there as people begin to leave. ○ Wish people a good week or happy Sunday. Try saying, “Have a great week! It was great to see you!” ● Online Greeter: ○ Be a greeter - virtually. As people join the Livestream service Sunday morning, the online greeter’s role is to welcome them in the chat. As people leave and say goodbye, the online greeter’s role is to say goodbye and wish them a good week. ○ Try saying, “ Good morning @Monica! We’re so glad you’re with us this morning!” ● In-Person Next Steps Host: ○ Go above and beyond to serve our first-time guests in answering questions, providing a genuine welcome, friendly follow up and helping them take their next steps at Trinity. ○ Set up the next steps podium / table. ○ Greet: Give a warm welcome and a smile. Try saying, “I don’t think we have had a chance to meet yet. I’m Jake, what’s your name?” ○ Connection Card: Try saying, “We would love to thank you for coming today. Would you mind giving us your contact information? ● Seating Usher: ○ Assist people find a seat as they come into the room. ○ Have a sense for how full the space is getting - Are we nearing capactiy? Are there more seats in a certain area? ○ Encourage people to find a seat, not sit in the back of the room. ○ Don’t be afraid to ask people to make room for others! ● Parking: ○ Initiate a warm welcome and clear direction in the Parking lot. ○ Wear an orange vest for safety and to indicate your role. ○ Direct people to open parking spots as needed. ○ Give a warm welcome and a smile. Try saying, “Good morning, so glad you could be here today!” ● First Impressions Lead - (Serves a minimum of 3-4 times/month): ○ Takes ownership of the guest’s first impression experience on a Sunday. ■ This includes ensuring greeters, ushers, next-step hosts, and parking team is in place and ready to serve, as well as ownership of “counting” the offering (Greenwich only) with other volunteers (must be background checked). Your ultimate goal is to ensure a welcoming environment in the church. This Lead is also responsible for building a strong team and empowering the team as well as maintaining volunteer schedules.