Issuu

Message from Matt

As we reflect on the last year, I want to recognize the incredible efforts across our office. Our teams have strengthened operations, improved public service, and enhanced our workplace community.

• This year, we streamlined recruitment and advancement by removing the AAI/AAII exam requirement, and HR now oversees all onboarding to ensure consistent completion, faster integration, and stronger workforce readiness.

• Our Public Services staff continued to impress, providing professional, patient, and helpful service to taxpayers. Between December 1–10, 2025, more than 9,000 taxpayers visited our offices, over 6,000 calls were answered, and Palm Desert staff responded to more than 900 emails.

• Kiosk operations were another highlight, with Treasury and CREST staﬀ working together to process $3.1 million through the kiosk systems. From guiding taxpayers to balancing cash and restocking machines, their teamwork ensured smooth and eﬃcient operations.

• The FCU team also excelled, keeping the snack shack stocked for our Christmas Party fundraiser and leading the annual United Way campaign to support local families, education, and community programs.

• Finally, our newly refreshed break room, conference room, and bathrooms are brighter, cleaner, and more functional spaces designed to support both daily operations and employee well-being.

Thank you to every team member for your dedication, professionalism, and teamwork. Your efforts make a real difference for our office, our coworkers, and the public we serve!

Employee

Get to know our Employees of the Quarter!

Michelle Bryant-August

Q: How long have you been with the County, and what roles have you held?

A: Since 2010 or 2011, maybe 15 years.

Q: How do you take your coﬀee in the morning?

A: I don't drink coﬀee, I like carrot juice, and I like it cold.

Q: If you could instantly master one skill, what would it be?

A: Time management, I can get lost in things sometimes, always looking for more hours in the day.

Q: What does your perfect day oﬀ look like?

A: Wake up early, spend the day window shopping or hanging out with the kids and grandkids or maybe taking a drive up the coast with my husband listening to music and chatting.

Q: What's a place you've always wanted to visit?

A: No speciﬁc place, but a Caribbean island, with blue water and plenty of sunshine.

Ricardo Zaragoza

Q: How long have you been with the County, and what roles have you held?

A: Been with the County for nine months as an AAII. I was a TAP employee for three months at the Asessor-Clerk Recorder in ﬁscal accounting, and now I've been at the TTC for six months in Tax Enforcement.

Q: How do you take your coﬀee in the morning?

A: I drink instant coﬀee with vanilla coﬀee mate creamer, I'm a simple man.

Q: If you could instantly master one skill, what would it be?

A: A skill I would love to master is the ability to learn new languages.

Q: What does your perfect day oﬀ look like?

A: Wake up early, go golﬁng beachside, and then relax the rest of the day.

Q: What's a place you've always wanted to visit?

A: Japan , for the culture, history, and food.

NEW HIRE

Penny Wars

A HUGE thank you to our ﬁscal team for putting together "Penny Wars" in

Adopt a Family

This holiday season, the TTC proudly gave back by adopting local families. Thank you to our generous employees for coming together to spread holiday cheer!!

TTC Out in the Wild!!

Take a look at your TTC coworkers representing us at different conferences!!

Loren and Jason at the Atlassian Conference last April!

Stephanie at the Adobe Max

MEDIA RUNDOWN

Taxman Is Knocking Across Riverside County

"With multiple payment options, we encourage residents to use online, phone, or kiosk services to avoid long lines," said Riverside County Treasurer-Tax Collector Matthew Jennings.

County reminds property owners: Tax deadlines approaching “We want to make it as easy and convenient as possible for taxpayers to meet their property tax obligations,” said Treasurer-Tax Collector Matthew Jennings. “With multiple payment options, we encourage residents to use online, phone, or kiosk services to avoid long lines. These dollars go directly toward essential services across Riverside County.”