Travelweek - March 30th, 2023

Canada’s Travel Trade News

March 30, 2023

EUROPE BOOKINGS SKYROCKETING, SAY TOUR OPS Page 3 SOUTH AMERICA'S BEST-KEPT SECRET: BOLIVIA Page 6 TICO HEADS-UP FOR APRIL 1 Page 11

OFF-THE-CHARTS

EUROPE

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TOP NEWS

"The demand for Europe is huge”: Tour ops advise travel agents to book Europe-bound clients ASAP

By Kathryn Folliott

TORONTO — Unprecedented pent-

up demand for travel in 2023 has created unprecedented pressure on travel inventory - so much so that for top destinations like Europe, the message shouldn’t just be ‘Book now’, but ‘Seriously, book NOW’.

Tour operators tell Travelweek that inquiries for Europe getaways this spring, summer and fall have soared as consumers rush to lock in their travel plans, amid this first full recovery year post-pandemic.

“The demand for Europe as a safe and interesting destination is huge from all over the world and space is definitely booking up much earlier than usual,” says Laurielle Penny, Managing Director, Worldwide Quest.

And “prices are definitely higher” than most people are expecting, as much as 20% higher than spring/summer 2022, she adds.

At Worldwide Quest, Penny says bookings are very strong for Sicily, Tuscany, Paris, Spain, Iceland, and Croatia. “As alternatives, we’re suggesting travellers look to Eastern Europe (Czechia) and also to Morocco - but book this early too!”

Penny is also encouraging clients to “be adventurous and consider options outside Europe. Southeast Asia and India offer tremendous value right now.”

For Air Canada Vacations, the big sellers so far are Spain, Italy, Greece and Portugal. And ACV’s Flight & Hotel sales “have seen a big demand right across Europe,” says Managing Director, Nino Montagnese.

Asked about pricing, Montagnese says ACV managed to negotiate excellent rates, “however those are for early bookings. The demand is high

and prices are rising.”

He adds: “Prices are only going to go up the closer we get to departure.

If clients are holding for better prices, they shouldn’t. Encourage Europe customers to book now.”

ACV released its ‘Travel Agent Toolkit for Europe’ last month, to help its travel agent partners make this most of the Europe travel boom. The 28page Travel Agent Toolkit for Europe is a first for ACV and includes everything from ‘Flying at a Glance’, ‘Tour Packages at a Glance’, ‘Cruising at a Glance’, details on ‘ACV & Me Rewards’, a list of ACV’s Self-Serve Options designed to help agents bypass busy res lines, and more.

The guide is available in a digital format and in print as well. ACV’s 2023 Europe program showcases 100+ tour packages tailored to meet every travel style. Travel advisors can book Tours, Flight & Cruise or Flight & Hotel packages in 12 countries across Europe with ACV. The tour op recently showcased its Travel Agent Toolkit for Europe with a series of well-attended breakfast seminars.

Montagnese recommends that agents use the Travel Agent Tool Kit to manoeuvre through ACV’s product and booking systems. The final word?

“Air Canada Vacations has the best product we’ve ever had, book with confidence and do not wait for better prices, they will go up!” he says.

Another leader in Europe travel, Transat, is also reporting sky-high demand. “Over the past few months,

we have seen a sustained appetite for travel and our bookings indicate that this will also be the case for this summer,” says spokesperson Bernard Côté.

More specifically, Côté says, Transat is seeing an overall increase in interest in the French provinces from Montreal, including Toulouse, Lyon and Marseille. “Our direct flight from Quebec City to Paris is also enjoying great velocity with travellers from the eastern part of the province.” Air Transat is the only carrier to serve eight French cities nonstop during the summer season.

Spain is strong too for Transat, and Amsterdam, and London. The coronation of King Charles III in early May could deter as many travellers as it attracts, but the spring timing of the big event leaves the summer months wide open for a very strong travel season.

Côté says that with Transat’s Hello Spring! Promotion, a good selection of low-cost roundtrip flights to Europe are currently available for departures in May/June.

Over at Gateways International, Talia May, Director, Marketing & Operations, says Italy, Greece, Portugal and Spain are all selling well, with France and UK close behind. And while not a European destination, Morocco is as popular as ever.

We asked May how soaring demand is impacting availability. “All our programs are fully customized to the client’s specifications. We work hard

WE THOUGHT THINGS WERE BUSY BUT THIS IS TRULY UNPRECEDENTED, FOR LACK OF A BETTER WORD March 30, 2023 | TRAVELWEEK | 3

TOP NEWS with travel agents to put together just what the clients wants, but confirmations are very difficult to secure as requested. Many revisions are required due to lack of hotel space, guides and even drivers for transfers,” she says.

“After COVID restrictions began to relax last spring, we thought things were busy but this is truly unprecedented, for lack of a better word.

Our local partners at destinations in Europe have literally advised us that they expect to be sold out by midspring for the remainder of 2023 — utterly shocking,” adds May. She says that while airfare to Europe appears to be reasonable for now, dynamic availability and rates at hotels are definitely fluctuating based on demand. “We don’t anticipate this will slow down anytime soon based solely rules of supply and demand. People are serious about travel and they are booking their dream journeys.”

Off-season travel has been promoted heavily by Europe’s tourism boards in recent years, in an effort to disperse throngs of travellers over all 12 months of the year, and support sustainable tourism goals. “July and August are incredible popular months for travel to Europe. For improved availability, try pivoting to fall or better yet, look to booking in early fall 2023 for summer 2024,” says May. “We are advising agents to tell their clients not to think too long about [booking Europe],” she adds. “If they are serious, they should move forward or risk disappointment.”

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Write to Kathryn Folliott at kfolliott@travelweek.ca TRAVELWEEK

Overnight stays from Canada to Germany triple in 2022: GNTO TORONTO — Canadian overnights to Germany more than tripled in 2022, for a total of 485,348 for the year, marking the Canadian market’s “impressive return” to one of the top destinations in Europe.

The big increase marked a 253% jump from 2021, when on-off pandemic restrictions were still playing havoc with travel.

As strong as 2022 was, 2023 will no doubt top it, as the bookings keep rolling in. Could this year match or surpass 2019’s record number of Canadian overnights - an impressive 733,951? Anja Brokjans, Director, Canada for the German National Tourist Office, Toronto, is optimistic. She told attendees at this week’s GNTO press conference: “I’m excited for this year. Our hotel rooms in Germany are filled. There’s a feeling of hope in the air.”

More planes are in the air too. Star Alliance partners Air Canada and Lufthansa will offer up to 93 direct flights between Canada and Germany this year. And Condor’s Germany service from Canada includes gateways Toronto, Vancouver, Whitehorse, Halifax and Edmonton.

“There is huge demand among Canadians for international travel,” said Brokjans. “Germany is an attractive destination with exceptional offers.

Our goal in the medium term is to reach the number of overnight stays we had before the COVID-19 pandemic. We have achieved a remarkable increase this year compared to 2021, which shows that our diverse campaigns and offers are attractive and appeal to Canadians. We know that Germany appeals strongly to Canadians that are interested in culture

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and history, city breaks and culinary experiences.”

The GNTO has four campaigns for 2023, here’s a look …

BARRIER-FREE TRAVEL IN GERMANY The GNTO has many resources for information about barrier-free travel in Germany, at Germany.travel. Thanks to the persistent commitment of politicians and accommodation providers, accessibility has been improved in recent years and the necessary information is readily available to help people with disabilities plan their trips, said Brokjans.

EMBRACE GERMAN NATURE Germany is home to more than 12,000 lakes and rivers, 300,000 kilometers of hiking trails, 76,000 kilometres of cycling routes and more.

FEEL.GOOD The FEEL.GOOD sustainability campaign promotes climate- and environmentally friendly offers. The GNTO’s site, Germany.travel, has a MyClimate CO2 calculator. Germany’s list of Certified Green Cities includes Celle and Freiburg.

51 UNESCO WORLD HERITAGE SITES Germany’s 51 UNESCO World Heritage Sites are as varied as Berlin’s Museum Island, the Garden Kingdom of Dessau-Worlitz, and the great spa towns of Bad Kissengen, Bad Ems and Baden-Baden.

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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TOP NEWS

Channelling Bolivia’s understated magic makes for a once-in-a-lifetime getaway its notable landmarks of historical basilicas, colourful markets and clusters of small museums.

But, better still, who would have known there’s also a quirkiness to this unique place?

Here you can meander the world’s largest Witches’ Market that offers amulets, talismans and charms of all kinds.

TRAVELWEEK’S ANNIE CICVARIC (FAR RIGHT) AT BOLIVIA’S SALAR DE UYUNI SALT FLATS

By Annie Cicvaric

LA PAZ — In a quiet corner of South America, nicknamed the ‘Tibet of the Americas’ is Bolivia - a land of contrasts, intrigue and unbeknownst beauty.

Yet, refreshingly, this understated landlocked country can magically play to all your senses; it’s lush and mountainous, with nature perennially on your doorstep. Add in dizzying altitudes, and the combination can put all your ‘aha’ moments to work.

On my recent travels, I crossed over the world’s most extensive salt flats to the Amazon jungle through soaring Andes peaks. And I quickly learned that Bolivia is the most isolated in the Americas and sees fewer visitors than its neighbouring countries. As such, it remains genuinely authentic, unscarred by mass tourism, and is one of South America’s best-kept secrets.

CULTURAL ENCOUNTERS With eye-arching views to greet you, welcome to La Paz, the world’s highest capital. It’s a city that will take your breath away, literally (or at least until your body adjusts to the altitude).

Resting on the Andes’ Altiplano at 6 | TRAVELWEEK | March 30, 2023

almost 12,000 feet above sea level, the impressive panorama of hundreds of thousands of homes and buildings wedged between the mountains surrounding the metropolis is a sight that defies logic.

Despite the usual grittiness that I find associated with most large cities, La Paz can quickly redeem itself in a blink of an eye and surprise you with its nuances.

Flying high above the town is Teleferico - the world’s most revolutionary cable car system servicing La Paz-El Alto as the main urban transit.

The design, 26 stations along 10 lines, is a unique navigation system in a mountain-crazed city that is ultra clean, quiet and an attraction to experience.

Another La Paz checklist is the Valley De Luna or Moon Valley, a mustsee if, like me, you have a penchant for unique landscapes.

Easily accessible from the downtown core, Moon Valley is an erosion primarily of clay, creating a surreal moon-like landscape. The tall, raised pinnacles add a dramatic maze of formations, and the end effect is staggering and otherworldly.

You can easily spend a few days exploring the corners of La Paz with

DON’T MISS THESE SIGHTS Once you’re ready to leave the big city behind, shake off the crowds, and dial down, you would be remiss not to visit the iconic Lake Titicaca, the largest lake in South America and the highest in the world.

An easy day trip from La Paz, the lake has been deemed the sanctuary for the Inca empire and straddles the borders between Bolivia and Peru.

Catching a boat ride to admire the highly reflective waters is part of the area’s charm.

In fact, if you’re up for more, Isla del Sol (Island of the Sun) and Isla de la Luna (Island of the Moon) not only offer views of perfectly symmetrical agricultural terraces, but you can explore ancient ruins here too, and hike-worthy trails.

ONCE-IN-A-LIFETIME EXPERIENCE Following a surprisingly comfortable overnight on a sleeper bus from La Paz, my wanderlust brought me to Bolivia’s southwest region and the magic of Salar de Uyuni - arguably, the country’s most significant draw.

So, where do we begin?

Created by prehistoric lakes from long ago, the world’s most enormous salt flat stretches over 4,000 square miles of the Altiplano, leaving the most remarkable vistas of white

TOP NEWS infinity in its path.

There are two distinct seasons in Salar - dry and wet.

But, unlike most places, the rain creates a magical effect and transforms the desert into a gigantic surreal mirror. The view is so perfect it’s almost distracting.

Hence why it’s known as ‘the place where heaven meets earth.’

Equally matched is catching a mesmerizing mirrored sunset and spending a night in a local salt hotel where stargazing makes for an unforgettable experience.

Beyond the salt flats, I explored the beauty of the region’s deserts, with snow-capped mountain peaks and booming wildlife, where llamas, alpacas and vicunas are a regular occurrence.

And, if that weren’t enough, the desert is interspersed with multi-coloured lagoons - Colorada Laguna(red), Verde Laguna (green) and Bianca Laguna (white) - each unique in colour due to their mineral content.

Moreover, they are home to rare and large populations of flamingos.

I found their bright pink plumage a lovely contrast of colour against the desert landscapes. Yes, it was an aha moment.

EMBRACING BOLIVIA’S AMAZON Eager and excited to experience yet another key region of Bolivia, I ventured north to the imposing Amazon basin to be engulfed by the largest tropical

BOLIVIA’S CAPITAL CITY, LA PAZ

BOLIVIA IS GENUINELY AUTHENTIC, UN-SCARRED BY TOURISM, AND ONE OF SOUTH AMERICA’S BEST-KEPT SECRETS rainforest in the world, stretching across nine South American countries.

Taking a moment to revel at the intrigue of the dense jungle before me, it was apparent why the Amazon is on many travellers’ lists.

Navigating to the area’s main gateway, the verdant jungle town of Rurrenabaque, is a scenic and quick 40-minute flight from LaPaz. For the more intrepid souls seeking an Amazon experience, I quickly learned that the Madidi National Park delivers on all fronts and with full guns blazing.

This jungle paradise in Bolivia’s upper Amazon river basin is well known for its home to raucous wildlife, biological diversity of rare flora and fauna and breathtaking landscapes.

What’s more, perched on the edge of the Amazon are wetlands known as the Pampas.

Here you can get at close range with myriad wildlife encounters, including caymans, sunbathing turtles, and squirrel monkeys who are just as curious about you as you are of them.

But rarer still is the elusive pink dolphin unique to its freshwaters.

Although the Bolivian Amazon can

render itself as a downright steamy and sweaty jungle experience, you will be enchanted by the region’s local indigenous cultures rooted in very present and thriving traditions.

There are numerous off-thegrid options for stays in a comfortable rustic eco-lodge or indigenous community.

CARNIVAL BLISS For the record, there is something to be said about the sights and sounds of a live Carnival.

As a visitor experiencing it for the first time, there is an ever-present energy throughout as the people embrace and celebrate themselves and their regions.

Each year in February, the sleepy city of Oruro, south of La Paz, swells as it comes alive to host Bolivia’s most significant Carnival and the world’s third-largest.

The Devil’s Carnival celebrates the battle between good and evil - and good always prevails.

It is a perfect juncture to rub shoulders with locals and admire the visually striking masks and colourful costumes. Add a can of spray foam and a water gun; by default, you are ready to partake in the festivities.

The visual magic transcends as a sea of 25,000 dancers, and 10,000 musicians gather from all corners of the country.

Together, they deliver the most authentic carnival in South America that you’ll have to come and see for yourself. Because some things just can’t be explained, only experienced.

For more information visit Bolivia’s site at www.conocebolivia.produccion.gob.bo March 30, 2023 | TRAVELWEEK | 7

WORLD NEWS

PROTOCOLS The Turks and Caicos Islands is set to lift the last of its COVID-19 entry requirements for travellers. Effective April 1, travellers will no longer be required to submit proof of COVID-19 vaccination before arriving in the destination. “We are thrilled to announce this new development and to safely welcome visitors back to our beautiful island destination,” said Josephine Connolly, Minister of Tourism for the Turks and Caicos Islands. “Our top priority has always been the health and well-being of our residents and travellers, and we are confident that we can continue to maintain a safe environment without these restrictions.”

The Canadian office of the Hong Kong Tourism Board (HKTB) is cheering the federal government’s decision to lift temporary pre-departure test requirements for air travellers from China, Hong Kong and Macao. “We welcome the removal of pre-departure test requirements for travellers from Hong Kong. Along with the relaxation of most travel restrictions in Hong Kong and the elimination of the city’s mask mandate, it is now more convenient for Canadians to visit Hong Kong,” said Michael Lim, HKTB Director for Canada, Central & South America. Last month Hong Kong recorded a provisional visitor arrival total of 1.462 million, three times January’s numbers. It marked the first time since February 2020 that visitor figures surpassed one million, representing 30% of pre-pandemic levels.

BIZ TRAVEL Amex GBT expects total business travel spending to grow by 24% in 2023, to reach over a trillion dollars. Expectations for a strong year are supported by data from the company’s customer portfolio and also data from across the industry. According to the Global Business Travel Association’s Q1 2023 Business Travel Outlook Poll published at the end of January, domestic and international bookings are currently at 67% and 54% of 2019 levels. This is up from 63% and 50% in their October survey. Statistics show that 78% of travel managers expect more, or a lot more trips in 2023 versus 2022. And 86% of travel suppliers expect higher spending from corporate customers in 2023, an improvement from 80% in October.

DESTINATIONS The Bermuda Tourism Authority (BTA) has ushered in a brand new era with the appointment of its first-ever female

leader. Tracy Berkeley, who first joined the organization in January 2020, has been officially named Chief Executive Officer.

She has been serving as the BTA’s Interim CEO since June 2022. Wayne Caines, Chairman of the BTA Board, said: “As Interim CEO, she answered the call to take on the challenge and delivered against a clear set of mandates, determined by the board, impeccably. I am confident that she will continue to do so with our support and the support of the island’s valuable community.”

RAIL Amtrak and VIA Rail have announced the resumption of train service between New York City and Montreal via the Adirondack train beginning April 3, 2023. The first northbound Adirondack train will depart New York Penn Station (NYP) at 8:41 a.m. on April 3. The first southbound Adirondack train since 2020 will depart Montreal at 11:10 a.m. on April 4.

NEWS

Herrera is NCL’s new President; Del Rio retiring from NCLH MIAMI — There’s been a changing of

the guard at Norwegian Cruise Line, which just announced the appointment of David J. Herrera as its new President, effective April 1, 2023.

Herrera will take over the reins from Harry J. Sommer, who on July 1, 2023 will transition to be the next President and CEO of Norwegian Cruise Line Holdings Ltd. (NCLH), the parent company for NCL, Oceania and Regent Seven Seas.

The news coincides with an announcement from NCLH that Frank J. Del Rio has decided to retire and step down from his position as the company’s President and CEO, and from its Board of Directors, effective June 30, 2023.

Del Rio will serve in a consultant capacity as a Senior Advisor to the board through 2025.

Del Rio, with more than three decades in the cruise industry, has led the company since 2015 and prior to that led Prestige Cruise International, Inc., or its predecessor, which operated Oceania Cruises and Regent Seven Seas Cruises, from 2002 until its acquisition by Norwegian. Del Rio founded Oceania Cruises in 2002. During his tenure, Del Rio successfully led the company in welcoming eight new and innovative ships since 2015, introducing NCLH’s second private island destination, Harvest Caye, and achieving industry-leading yields and financial results. Del Rio also led the company through the COVID-19 pandemic.

HERRERA: NCLH SINCE 2015 Herrera, who currently serves as NCL’s Chief Consumer Sales and Marketing Officer, has been with NCLH since 2015. He previously served as Senior Advisor to the Chief Executive Officer and Chairman of Prestige Cruise Holdings from 2012-through 2015.

Throughout his tenure, Herrera has held a variety of senior leadership roles within the organization, including SVP Brand Finance, Strategy and Consumer Research; SVP Corporate Development for NCLH; and President of NCLH China.

In his current role as Chief Consumer Sales and Marketing Officer, Herrera has led the sales and marketing teams to record results. In November 2022, the company recorded its best-booked month ever, ending the year at record booking levels for 2023 and setting another new record in January.

With Herrera’s appointment as NCL President, Adam Malone, who currently oversees consumer and integrated marketing, will assume the role of chief Marketing Officer, while 15-year NCL veteran Michael

DEL RIO, WITH MORE THAN THREE DECADES IN THE CRUISE INDUSTRY, HAS LED THE COMPANY SINCE 2015

Tomoleoni, who currently manages he consumer sales division, will now serve as Chief Consumer Sales Officer. Jason Krimmel will assume the newly created role of Chief International Sales and Marketing Officer.

Air Canada announces new MontrealAmsterdam flights for summer 2023 MONTREAL — Air Canada has announced new nonstop seasonal flights between Montreal and Amsterdam for summer 2023.

The new flights complement Air Canada’s year-round Toronto-Amsterdam service, and are timed to optimize North American connectivity through Air Canada’s Montreal global hub.

Five weekly flights will operate from June 2 until Oct. 14, 2023, on B787 Dreamliner aircraft. Seats are now available for sale.

“We continue to see strong demand for travel to Europe and we are thrilled to increase service and add new, non-stop service between Montreal and Amsterdam for summer 2023, complementing our yearround service between Toronto and March 30, 2023 | TRAVELWEEK | 9

NEWS the Dutch capital. With up to double daily flights between Canada and Amsterdam this summer from two of our global hubs, customers on both sides of the Atlantic have an abundance of convenient choices to visit and explore each other’s countries and beyond. Customers can start planning ahead and book with confidence,” said Mark Galardo, Air Canada’s Senior Vice President Network Planning and Revenue Management.

Flight AC900 departs Montreal at 8:10 p.m., arriving the next day in Amsterdam at 11 a.m. On the return, flight AC901 departs Amsterdam at 2 p.m., arriving in Montreal at 3:30 p.m.

AmaWaterways launches 2023 Europe season with 19 ships CALABASAS, CA — AmaWaterways has launched its 2023 Europe season, with 19 ships sailing Europe’s waterways, including five ships in France, five ships dedicated to the early spring Tulip Time cruises and another 10 on the Rhine, Main, Moselle, Danube and Douro rivers.

The start of this year’s season followed a successful Cruise Managers’ Kickoff Meeting onboard AmaMagna hosted by AmaWaterways’ co-founder and Executive Vice-President, Kristin Karst.

“Our Cruise Managers add that extra sparkle to our guests’ vacations and being able to start off the 2023 European season with an in-person gathering was very special,” said Karst.

She noted that AmaWaterways is seeing strong demand for 2023 travel, with many last-minute reservations for all dates, including this summer.

New this year, the company is introducing a full-sized pickleball court on the Sun Deck of AmaMagna.

10 | TRAVELWEEK | March 30, 2023

AmaMagna is the first river cruise ship to feature the full-sized pickleball court.

Highlights of AmaWaterways’ 2023 Europe season include more immersive experiences in France; the official debut of AmaWaterways’ history-making Seven River Journeys, taking guests through 14 countries over 45 days (three departure dates to choose from); an extended season on the Douro; and new itineraries including ‘Celebration of Classical Music: The Danube’ cruises through Austria, Hungary and Slovakia to the music of Mozart, Strauss and other iconic musicians.

Outlook positive, bookings strong says Cuba Tourist Board TORONTO— With FITCuba 2023 quickly approaching, the Cuba Tourist Board hosted a lunch conference at Cibo Wine Bar in Yorkville to start spreading the word about all of Cuba’s fabulous travel offerings.

Travel to Cuba is back to 80% of its 2019 level, and efforts are underway to achieve 100%, or better, of where it was.

Cuba is truly a unique destination

unlike any other with plenty of new developments regularly to benefit travellers.

For example, a system of digital tourist visas is in the process of being implemented, with October as the goal for visas going digital. Cayo Largo is being converted to become the nation’s first Smart destination with efforts to make it all digital for elements like bookings and check-in/ check-out.

Flights to Cuba are seeing high load factors, creating a positive mood the situation will only improve in the months ahead for the tourism industry in Cuba. Since this year began, over a million tourists have visited this idyllic destination. The two biggest selling points to keep in mind to help push this nation further are cultural heritage and historical/colonial cities.

In Canada, the island is trying to target younger Canadians by promoting more specialized active tours like bike trips and options based around other niche sports, all while keeping protection of the environment in mind.

Health and quality lifestyle is another big market Cuba is trying to appeal to, reminding people that there are thermal springs, and working with the Health Ministry to improve the quality of experiences.

The tourist board is also aiming to prop its position in the Caribbean for MICE travel, which isn’t traditionally big from Canada, so there’s potential to grow in this area as the facilities

TRAVEL TO CUBA IS BACK TO 80% OF 2019 LEVELS

NEWS are already in place.

Any concerns about supply issues at the destination are being addressed as discussions for foreign investment at the retailer and wholesaler level are underway. The idea is to have big transnationals with expertise deliver and warehouse supplies.

The most important event for the Cuban tourism industry, its international tourism fair known as FITCuba, will take place in Havana beginning with a Labour Day rally and parade on May 1. The fair will commence May 3, with post-tours starting on the May 6.

TICO outlines registrants’ voucher / credit obligations as of April 1, 2023 TORONTO — TICO is reminding registrants that requirements for issuing travel vouchers / future travel credits will revert to normal pre-pandemic procedures effective April 1, 2023.

That means that come April 1, a voucher / credit, certificate, coupon or similar document for future travel services can only be offered if it is acceptable to the customer.

Since March 30, 2020, registrants who acquired the rights to travel services for resale could choose to offer customers a voucher/credit, certificate, coupon or similar document if a supplier (e.g., airline or cruise line) failed to provide a travel service due to COVID-19. That temporary policy ends effective April 1, 2023.

Says TICO: “This was a temporary, time-limited regulatory amendment that recognized the significant hardship that providing a cash refund would impose on some registrants, given the pandemic’s impact on the industry, while ensuring consumers were protected. On April 1, 2023, this temporary regulatory amendment will expire.”

Further, registrants who acquire the rights to travel services for resale, and experience a situation where a supplier (e.g., airline or cruise line) fails to provide the travel services, must provide one of the following options to the customer: a refund; comparable alternate travel service – as long as it is acceptable to the customer; or a voucher/credit or similar document – as long as it is acceptable to the customer. This applies to registrants with contractual obligations for travel services and where a registrant has engaged suppliers to bundle multiple travel services, which are advertised and sold to either other registrants or customers for a single price.

For more details, registrants are asked to see Section 46 of Ontario Regulation 26/05. Questions

ONTARIO’S REGULATED TRAVEL SECTOR SALES ARE CLOSE TO 80% OF PRE-PANDEMIC LEVELS

can be directed to TICO’s Compliance Department at tico@tico.ca or 1-888-451-TICO (8426).

UPDATE FROM TICO PRESIDENT & CEO RICHARD SMART Meanwhile TICO’s 2023 Business Plan, also just released, includes an update from TICO President and CEO, Richard Smart.

Smart says that at a macro level, Ontario’s regulated travel sector sales are trending close to 80% of pre-pandemic levels, although there is significant variability across business segments.

He says Ministry is reassessing regulatory proposals under the Travel Industry Act, 2002 that were being considered before the pandemic.

In September 2022 Smart announced that TICO was undertaking a comprehensive review of TICO’s funding framework and fee model, including the industry-financed Compensation Fund. The goal: to establish an optimal fee model and help support financial stability, and to ensure sufficient funding.

In the wake of TICO’s Septmeber 2022 announcement, ACTA reached out for member input before submitting its own feedback to the government. And earlier this year CATO stepped up its calls for a consumer-pay model for the Comp Fund.

March 30, 2023 | TRAVELWEEK | 11

NEWS

Viking launches new travel advisor training program

Travel advisors can register for the Viking Travel Advisor Academy and Viking Rewards program at the Viking Travel Advisor Portal, or reach out to their Viking Director of Business Development or BDM for additional information.

LOS ANGELES — Viking has launched

a brand new training program for travel advisors that includes plenty of exciting perks.

Called the Viking Travel Advisor Academy, the four-module program is designed to provide travel advisors with the tools to promote the cruise line while at the same time earn exclusive benefits. Upon completion, advisors will become a Viking Certified Expert.

“We are very proud of our longstanding partnerships with travel advisors who help us share the world of Viking with curious travellers,” said Michael Saegesser, Vice President of Sales and National Accounts at Viking.

The launch of the new program comes during Viking’s 25th anniversary year and on the heels of the company’s most successful single month of bookings in January 2023. Since 2020, Viking has welcomed 15 new ships to its fleet, including eight new Viking Longships on the rivers of Europe, new purpose-built vessels on the Mekong, Nile and Mississippi rivers, two identical ocean ships, as well as Polar Class expedition vessels.

Air Transat’s Train + Air travel experience is back MONTREAL — Air Transat has brought

back its popular Train + Air offer.

Launched in partnership with the SNCF, the offer allows passengers to pair an Air Transat flight to Paris with railway travel to 18 cities in France and Belgium, or to combine both means of transport for the return trip to Canada.

For greater ease, the travel experience is now entirely digital. Travellers can board their train directly by presenting their e-ticket, which they can download from the AccesRail website.

The Train + Air offer is now available for bookings made through GDS, for travel starting March 27,2 023. It will also be available via the Air Transat website in the coming weeks.

People Transat promotes Dima Fahed to Business Development Rep Transat has promoted Dima Fahed to business development representative on the Ontario, Atlantic and Western sales team.

She will start her new role on March 20.

Fahed has held various roles at Transat over the past 15 years, including call centre, FIT/customize Greece, as well as group sales (weddings, leisure and incentive, and customized Europe). The strong relationships she’s developed with Transat’s travel partners, will grow even stronger in her new role, says the company, plus her Dima’s extensive product knowledge and group expertise “are indisputable assets for Transat’s sales team.”

Fahed can be reached via email at Dima.Fahed@transat.com.

12 | TRAVELWEEK | March 30, 2023

Icelandair upgrading VancouverReykjavik route to year-round REYKJAVIK — Icelandair’s newly an-

nounced schedule for the winter 20232024 season includes an upgrade for Vancouver’s service to Reykjavik, from seasonal to year-round routes.

Four flights a week will be available out of Vancouver International Airport with Icelandair.

The 2023/34 season, effective October 2023, marks the most extensive winter schedule in Icelandair’s history, with capacity on network growing by up to 17% compared to 2019.

Icelandair’s Stopover Program allows travellers flying to Europe (destinations include London, Paris, Berlin, Rome, Amsterdam, and more) to add a 1–7-day stopover in Iceland at no additional airfare.

In addition to Vancouver, Icelandair is also upgrading Rome, Barcelona, Raleigh Durham and Baltimore to year-round service as well.

Tomas Ingason, Chief Revenue Officer, Icelandair, said: “Due to strong customer demand, we are now introducing our most extensive winter schedule to date. We have been able to extend previously seasonal routes to year-round services and increase frequencies on other routes throughout the network for the winter 23/24 season. We are always looking for further opportunities to optimize our network and connectivity for customers, so we can make even more travel options available to our passengers.”

WE'RE INTRODUCING OUR MOST EXTENSIVE WINTER SCHEDULE TO DATE

L T

LUXURY TRAVEL

SPOTLIGHT

knows no L uxury bounds at these

world-class hotels and resorts

March 30, 2023 | TRAVELWEEK | 13

SPOTLIGHT

Enjoy elevated luxury at Secrets Impression Moxché Travellers can experience an elevated level of all-inclusive luxury at Secrets Impression Moxché with the introduction of Secrets’ new Impression concept.

Guests of the resort enjoy everything from oversized beachfront suites and dedicated butler service, to Endless Privileges perks that include endless dining and drinks, 24-hour concierge service and special local gifts.

Upon arrival at Secrets Impression Moxché, guests will check in at a private lobby before entering their lavish upgraded suite. All 198 suites offer a rustic-chic modern experience that includes high-end services and amenities, stunning views, plus access to four secluded pools including a 360-degree-view rooftop pool and restaurant.

14 | TRAVELWEEK | March 30, 2023

And with exclusive free-flow access to the adjacent Secrets Moxché, guests can indulge in 14 gourmet dining options, including three restaurants exclusive to Secrets Impression Moxché.

Located on the eastern coast of Mexico, which is home to Playa del Carmen, Cancun and Riviera Maya, Secrets Impression Moxché offers the perfect blend of serene seclusion and endless entertainment.

As an added bonus, guests will receive discounted green fees at two 18-hole championship golf courses: Gran Coyote Riviera Maya within the gated complex, and nearby El Camaleón Mayakoba Golf Course.

For more information go to amrcollection.com.

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SPOTLIGHT

Sunwing offers both romance and fun at Royalton Hicacos Resort and Spa Sunwing has plenty of options for a luxury getaway to the sun, including the top-rated, adults-only Royalton Hicacos Resort and Spa. Nestled on the world-famous shores of Varadero, Cuba, this beloved resort has long been a fan-favourite among Canadian travellers. It offers equal opportunities for romance and fun, from beachside Bali beds and a sprawling pool complex with waterfalls and a swim-up bar, to adventurous resort-offered activities like snorkelling and windsurfing.

Royalton Hicacos also offers a curated selection of à la carte dining options including Italian, Mexican and international cuisine to satisfy every craving. It also boasts popular bars, such as the intimate jazz bar or

SX Nightclub, that are guaranteed to elevate evenings.

Sunwing guests in search of added luxury can choose to upgrade to Diamond Club room categories for exciting extras like butler service, an exclusive beach area with wait service, unlimited reservations and the choice between complimentary scuba diving or golf at the nearby Varadero Golf Club.

For a splash of romance, dedicated butlers can also arrange for a picturesque dinner for two on the beach, an ideal setting for any romantic occasion.

Canadians can get to Varadero, Cuba with direct flights onboard Sunwing Airlines from major gateways across the country.

For more information go to sunwing.ca

March 30, 2023 | TRAVELWEEK | 17

NEWS

Carnival opens books on Firenze, welcomes Venezia to fleet MIAMI — Carnival Cruise Line has

opened bookings for Carnival Firenze’s inaugural season, which kicks off in California in May 2024.

Following the May 2023 debut of Carnival Venezia, Carnival Firenze will begin sailing year-round from Long Beach, CA in May 2024 through to April 2025.

Guests will have the choice of 15 different itinerary options of threeto seven-day cruises onboard the Firenze, featuring visits to popular Baja Mexico and Mexican Riviera destinations.

Noting how Carnival Firenze was named after the city of Florence, Italy, Christine Duffy, president of Carnival Cruise Line, said of the ship: “She was designed to evoke the same charm and beauty found in Florence and she’ll also pack in plenty of Carnival fun, which will be brought to life by the friendly and dedicated team members that make cruises across our fleet memorable.

“This truly stunning ship will serve as a great new cruise vacation option from Long Beach, joining Carnival Panorama and Radiance and

offering a range of sailing lengths to Baja Mexico and the Mexican Riviera.”

WELCOME CARNIVAL VENEZIA Carnival Venezia, Carnival’s first ‘Fun Italian Style’ ship, has officially joined the fleet following its successful transition from sister line Costa. The ship will depart on its 15-day transatlantic Carnival Journeys sailing from Barcelona on May 29, 2023, after which it will begin year-round cruising from New York’s Manhattan Cruise Terminal on June 15, 2023.

A wide range of sailing options will be available, with 10 different cruise durations and 22 unique itineraries featuring visits to 25 ports across 14 countries.

THIS STUNNING SHIP WILL SERVE AS A GREAT NEW CRUISE VACATION OPTION FROM LONG BEACH

CARNIVAL FIRENZE

18 | TRAVELWEEK | March 30, 2023

Built in 2019 and accommodating up to 5,145 guests, Carnival Venezia features Italian architectural design both inside and out. The ship’s atrium is modelled after Venice’s main public square, the Piazza San Marco, while the Lido deck draws inspiration from the Italian Riviera with a retractable room to allow guests to enjoy the pool year round.

Israel launches new specialist program for travel advisors TORONTO — The Israel Ministry of

Tourism wants to be front and centre with Canadian consumers - and with Canadian travel advisors and the travel trade too.

With that in mind, IMOT is rolling out new initiatives for the Canadian market in the coming weeks, including its new ad campaign ‘Israel: Exactly Like Nowhere Else’, new videos and a new specialist program for travel agents.

IMOT’s Gal Hana, Consul for Tourism and Director for Canada, and Eyal Carlin, Consul and Commissioner for North America, provided an overview of IMOT’s projects at a media update.

Going live on the Online Training Academy, the new Israel Destination Specialist Program aims to give travel advisors the destination background and product knowledge they need to sell Israel. There are four modules: Faith-Based; Outdoor & Active Travel; Multi-Gen & Heritage; and Food, Wine & Culture. Agents can complete the course to become Israel Specialists.

There’s lots to learn, even for seasoned Israel sellers. As Hana put it: “If you think you know everything there is to know about Israel, we beg to differ.”

There’s also a website just for agents, at agents.israel.travel. The trade-dedicated site includes marketing resources, itinerary suggestions and more.

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NEWS Travel advisors are more important than ever, said Hana. The pandemic proved what agents already know - that when it comes to planning and booking a trip, there’s nothing like having a trusted travel advisor in your corner.

“We want to increase our distribution in Canada,” he said. “We want every travel agent out there to know about us.”

And Carlin added: “Our aim is to be much more present to the Canadian audience, to both the trade and the end consumer. We know that the Canadian travel agent has many options to choose from, and we want them to choose Israel.”

The benefits go both ways. More travel agents selling Israel will boost the destination’s profile in Canada even higher. And for agents, learning about Israel and promoting this unique destination will help agents stay indispensible as some consumers turn to AI tools like ChatGPT to book their trips. “The world is going to an automated place,” said Hana.

Staying up to date on one-of-a-kind destinations like Israel will ensure agents, not AI tools, are a traveller’s go-to trip planner.

Israel continues to prioritize its strategy of working with other destinations, like Greece. The two countries paired up last month for an event in Toronto, building on the success from a similar event in 2022. “We believe that one plus one can equal three, or four,” said Hana, as he explained the win-win proposition with the two-destination marketing strategy.

Hana and Carlin say Israel is looking forward to hosting more travel

RENDERING OF CELEBRITY ASCENT

advisors and other trade partners in 2023 and the years to come. IMOT is working to make its FAM offerings more robust, and more focused.

IMOT will also increase its advertising in Canada this year, buoyed by the strong early reception to its ‘Israel: Exactly Like Nowhere Else’ campaign.

The recovery of the Canadian market to Israel got off to a slower start than that of other source markets like the U.S. But the numbers are getting stronger every month. The number of visits from the Canadian market in February 2023 was just 5% off February 2019 numbers.

Celebrity Cruises unveils two preview sailings for Celebrity Ascent MIAMI — Celebrity Cruises has announced two exclusive preview

LUTOFF-PERLO SAID SHE'S THRILLED TO BE ABLE TO OFFER TRAVELLERS A SNEAK PEEK OF ALL THE NEW SHIP OFFERS 20 | TRAVELWEEK | March 30, 2023

sailings of its brand new Celebrity Ascent, the fourth ship in the line’s Edge Series.

Set to debut in December 2023, the Celebrity Ascent will offer the following preview sailings prior to its official maiden voyage: 4-night Western Caribbean itinerary departing Port Everglades on Nov. 22, sailing to Cozumel over the American Thanksgiving holiday; and 3-night Bahamas cruise departing Port Everglades on Nov. 26, visiting Nassau.

Calling the ship “beautiful beyond words,” Celebrity Cruises President and CEO Lisa Lutoff-Perlo said she is “thrilled” to be able to offer travellers a sneak peek of all that it offers.

“These sampler sailings will cement in our guests’ hearts that the experience onboard a Celebrity ship goes beyond being a traditional cruise line, and they will definitely leave them wanting more in the year ahead,” she said.

Celebrity Ascent is the ‘twin sister’ of Celebrity Beyond. Signature experiences and amenities found exclusively onboard a Celebrity Cruises Edge Series ship includes: two-storey Edge Villa staterooms featuring direct access to the exclusive suite-only The Retreat Sun Deck, as well as Infinite Veranda staterooms that transform into open-air verandas, considered to be among the largest at sea; the iconic Magic Carpet, the world’s first cantilevered cruise ship experience; and more.

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NEWS

TravelBrands upgrades its all-in-one travel platform Access+ TORONTO — TravelBrands says it’s

getting rave reviews from travel advisors for its new and improved all-inone travel platform Access+.

“We are so thankful for all the great feedback we received from our partners. Knowing we’re able to help travel agents meet Canadian travellers’ needs quickly and efficiently means the world,” says Nathalie Tanious, COO, TravelBrands.

As part of the upgrade, the cruise booking engine on Access+ is now available in French. French-speaking travel agents are now able to have a seamless booking experience in their language.

“We are also very excited to be the first Canadian tour operator to offer a French cruise booking engine,” adds Tanious. “It was important for us to serve our partners in both English and French, and we’re proud to lead the way in the cruise industry.”

The Access+ updates include an improved hotel search widget, dynamic fly & drive packages, and dynamic cancellation penalties.

For details on Access+ or to try its new features check out www.travel brandsaccess.com.

Lujure adds Nadia Guinci as Managing Partner, with 12% commission offer

“The way consumers shop and prioritize travel has forever changed. In order to strategically market Lujure’s expertise and offerings, I knew I needed a partner with a proven track record and the right skill set,” said Bianca DeMarinis, President, Lujure. “Nadia was the perfect fit. She understands the landscape of boutique and luxury travel, has led multiple marketing initiatives and has created partnership opportunities for multiple brands. I’m so happy to have her as a partner as we enter a new era for Lujure.”

Guinci has over 10 years experience in marketing and social media, including building and managing the online presence for Red Label Vacations Inc. brands such as redtag.ca.

She has also developed marketing strategies in other industries including arts, music and events. As Managing Partner, Guinci is tasked with elevating the Lujure experience for both agents and consumers, while expanding the product line and services. She will lead Lujure’s marketing and partnership initiatives and support brand growth.

If DeMarinis’ name is familiar, there’s good reason. As she puts it: “It’s almost destiny for Bianca to run her own travel company. Coming from a family who owned multiple travel agencies, she has worked her entire life in the travel industry learning all the ins and outs of the business. Bianca took her family’s entrepreneurial spirit, her taste for the finer things and created Lujure.”

With DeMarinis as President, Lujure

has been in business for eight years now, offering upscale experiences, private getaways and distinctive travel. In addition to luxury trips, Lujure also offers concierge services, event planning and other tailor-made services.

BONUS COMMISSION To celebrate Guinci’s arrival at Lujure, the company is offering Canadian travel agents 12% commission on new bookings.

Bookings must be made March 22 - June 1, 2023 for travel until Dec. 31, 2023.

“It is very special to be joining a female-run company. In addition to providing elite travel services, we want to be known as a company that supports and empowers the women of travel,” says Guinci. “I am thrilled to partner with Bianca and immerse our clients with unique product offerings and the best travel experiences possible. It’s a rewarding feeling connecting one-on-one with travellers, and being a part of their travel story. I cannot wait for everyone to see what we have planned, as we showcase the beauty of refined luxury and slow travel.”

Travel agents looking to take advantage of Lujure’s limited-time offer can contact reservations@lujurevillas.com. For more information on Lujure and its offerings, visit www.lujure villas.comt.

TORONTO — Luxury travel provid-

er Lujure has named Nadia Guinci as Managing Partner, effective immediately.

Guinci will develop strategic marketing and partnership initiatives to continue growth and expand the villa sector.

22 | TRAVELWEEK | March 30, 2023

LUJURE'S MANAGING DIRECTOR, NADIA GUINCI (LEFT) AND PRESIDENT, BIANCA DEMARINIS (RIGHT)

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Travelweek is celebrating a major milestone in 2023, and we’re inviting travel advisors and the travel industry to join in the fun.

LEARN MORE

It’s our 50th anniversary, and we can’t wait to share it with you!

To celebrate this landmark year, we’re putting together a special issue of Travelweek commemorating half a century of keeping Canadian travel agents informed with the latest industry news.

The special anniversary issue of Travelweek comes out April 13.

NEWS

Azamara launches new trade portal, opens global Contact Center MIAMI — Azamara is celebrating the

launch of its updated website and new trade portal featuring a brand new reservation system.

Designed to enhance the overall experience for guests and travel partners, the website and trade portal, called Azamara Connect, allows access to the all-new Versonix Seaware Touch booking platform. The new reservation system has been completely integrated with both the company’s website and Azamara Connect.

The rollout comes simultaneously with the grand opening of Azamara’s brand new global Contact Center in Wichita, Kansas on March 20. Over the past few months, the cruise line’s Contact Center team has tripled in size internationally with in-market

AZAMARA ONWARD

reservation agents in the United States, United Kingdom, Australia and EMEA markets.

“Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality. Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors,” said Carol Cabezas, president of Azamara.

“I am so proud of how far Azamara has come since we’ve returned to service, and this contact centre indicates that we are continuing to build on that momentum with more

I'M PROUD OF HOW FAR WE'VE COME SINCE WE RETURNED TO SERVICE... WE'RE BUILDING ON THAT MOMENTUM

People Tammy Thompson joins the MSC Cruises Canada team MSC Cruises Canada has named Tammy Thompson as BDM for Ontario and Atlantic Canada, based in Toronto.

With 20+ years of experience in tourism marketing and sales both nationally and internationally, Thompson managed in-destination operations in destinations for Thomas Cook North America / Sunquest Vacations and then returned to Canada to take on a marketing role with the Cayman Islands Dept. of Tourism.

to come,” she added.

Cabezas also noted that the new Contact Center will be implementing new systems, including callback services, to ensure prompt delivery of information.

All aboard Rocky Mountaineer’s new limited-time deal VANCOUVER — Rocky Mountaineer has launched a new limited-time deal on its ‘Rockies to the Red Rocks’ journey in 2023.

The promotion runs through April 11, 2023. Clients can get US$500 off per couple (Can$700), or $250 per person, on qualifying net new bookings on ‘Rockies to the Red Rocks’ packages (including rail only) for 2023 travel dates.

The offer is available for any new bookings on travel dates in 2023, on both packages and rail-only for direct, travel agents and wholesale bookings.

The maximum savings on a Re-

Most recently, Thompson served as the BDM representing Barcelo Hotel Group in the Canadian market.

turn Journey booking is US$500 per

She can be reached at tammy.thompson@msccruises.ca.

couple.

24 | TRAVELWEEK | March 30, 2023

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The UTAH Specialist Academy eLearning program Travel advisors who complete the Utah Specialist Academy by June 30, 2023 will be in for the chance to win a September 2023 FAM to Utah.

The Utah Office of Tourism is encouraging travel advisors to elevate their expertise about Utah by taking a learning journey through Utah’s unmatched destination experiences via a new Utah Specialist Academy.

SPAIN Specialist Program eLearning program Agents completing a basic or advanced course before July 1st 2023 will be entered in a drawing for a $500 VISA card.

Designed for professionals who want to broaden their knowledge about Spain and obtain the Spain Specialist Certificate, allowing you use of the “Spain Specialist” logo for online communication and promotional materials. You will also be considered for future FAM trips and invitations to activities organized by the Tourist office of Spain.

FLANDERS Master Online Training eLearning program Discover Belgium and its beautiful regions of Flanders and Brussels!

Learn about our great hospitality, our spectacular sights, unforgettable experiences, our amazing beers, our waffles and, of course, our delicious chocolate.

Flanders – What’s not to like?

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