Travelweek - June 23rd, 2022

Canada’s Travel Trade News

June 23, 2022

RATES FOR AIRFARES AND HOTELS ARE ON THE RISE Page 3 NEW REGULATIONS FOR AIRFARE REFUNDS Page 7 FLAIR GETS GREEN LIGHT TO FLY Page 10 A&K TRAVEL GROUP BUYS CRYSTAL CRUISES Page 23

THE RISING COST OF

TRAVEL

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To find out more, contact your preferred travel advisor.

TOP NEWS

What’s causing prices to spike? Industry experts weigh in on soaring travel costs and how agents can help blunt the impact

By Cindy Sosroutomo

TORONTO — It seems that not only

has travel demand gone up since global borders have reopened and travel restrictions have eased, but so too have prices.

From airfare to hotel accommodations to rental cars, Canadians eager to explore new destinations or return to their favourite locales following two frustrating pandemic years have been met with skyrocketing summer prices, largely brought on by soaring fuel costs, labour shortages, less capacity and a surge in travel demand, the likes of which have not been seen in years, if ever.

According to recent data from Statistics Canada, air transportation prices increased 8.3% between February and March 2022. Fares continued to climb by more than 20% in April 2022 compared to pre-pandemic April 2019. Over the three-month period, from February to April 2022, airfares jumped by 13%.

This data has also been backed up

by Virtuoso, whose own research has found that airfares for the summer season are up 30% internationally and 14% within Canada. Compounding these higher airfares are surging hotel rates, which the company says are leading travel price hikes. Rates for hotels this summer have increased a staggering 66% internationally and as much as 133% domestically compared to summer 2019.

“The economic impact of COVID-19, geopolitical conflicts, the U.S. stock market volatility, and industry staffing challenges are all affecting travel costs in 2022,” says Úna O’Leary, General Manager, Canada, Virtuoso.

“Travel inflation is predicated on the same factors we are facing in our

everyday lives. The cost of operating a business is simply more expensive, and travellers are feeling it.”

“DEMAND HAS RETURNED WITH A VENGEANCE ON ALL AIR ROUTES” John Gradek, Faculty Lecturer and Academic Programs Coordinator, Supply Chain, Logistics and Aviation Management at the School of Continuing Studies at McGill University, tells Travelweek that both international and domestic airfares have steadily increased for Canada’s legacy carriers, including Air Canada and WestJet, since March 2022. This, he says, is in stark contrast to Canada’s ultra-low-cost carriers, like Swoop and Flair, which have held prices at pre-pandemic levels for the most part.

“Summer 2022 airfares have shown a markedly higher rate across all markets, a sign that travellers are willing to pay higher fares for the opportunity to take an air trip. As a result, airfares on the North Atlantic are expected to top 2019 fares,” says Gradek.

While Gradek partly blames the cost of fuel for higher fares, he believes

that the robustness of air travel demand is what’s keeping prices high.

“Demand has returned with a vengeance on all air routes and such strong demand is an impetus for airlines to increase airfares,” he adds.

“Peak summer demand will probably come very close to pre-COVID levels, while business travel languishes. Airlines, however, will need higher fares from leisure travellers to offset the revenue shortfall they would incur with business traffic paying significantly higher fares.”

“PRICE AND DEMAND TEND TO GO HAND IN HAND,” SAYS PREFERRED HOTELS All this pent-up travel demand, which has been building for months, if not years due to COVID-19-related global border closures and restrictions, is also a main culprit of rising hotel prices.

Rhett Hirko, Global Vice President of Revenue Optimization for Preferred Hotels & Resorts, says that the company is seeing an “unusually sharp rise” in member hotel rates and across the industry. Year-to-date, there’s been a 35% increase compared to 2019, and June 23, 2022 | TRAVELWEEK | 3

TOP NEWS a 14% increase on last year.

“Much of this is a result of basic economics,” he says. “Price and demand tend to go hand in hand, and demand for travel is understandably strong this year, particularly for leisure bookings.”

There are, however, other factors to consider, adds Hirko, some of which precede the global rise in inflation.

These include widespread, long-term labour shortages across the hospitality industry that occurred as a result of the pandemic, the subsequent rise in employment rates, and a reduction in room inventory.

“Hotel operations are impacted such that it is not always possible to fully service every guestroom, which in turn reduces supply. These factors, coupled with the high demand, naturally results in higher hotel prices,” he says.

WHEN WILL PRICES COME DOWN? The bad news is it’s going to take a few months, or more, for prices to even out, say most industry experts. The good news is higher-than-normal prices don’t seem to be deterring Canadians from travelling in 2022 and beyond.

O’Leary, who believes that pricing will remain the same throughout 2022 and possibly into 2023, says that according to booking patterns, consumers are prepared to pay more for everything, including their travel.

“The pandemic impacted mobility greatly, and Canadians are no longer willing to sit on the sidelines or delay their travel dreams. This is why this year, they are going big as well as

TRAVELWEEK

spending big, seeking once-in-a-lifetime trips that make best use of the money they’ve put away during the pandemic,” she says.

Gradek, who’s optimistic that airfare prices will start to drop by the fall, says that the combination of return-to-school and strong inflationary pressures will impact demand across all markets.

“This will be the case particularly for domestic airfares and will most likely result in pricing initiatives by major carriers to close the gap with Canadian ULCCs,” he says. “Once the winter holiday travel market picks up, we can expect to see significant ULCC capacity deployed in traditional sun markets in the U.S. and the Caribbean, affecting the major carriers’ presence and positioning in the markets.

Significant price competition will most likely ensue.”

“CANADIAN TRAVELLERS SHOULD BE BOOKING WINTER TRIPS NOW” Though higher costs can amount to greater commissions for travel advisors, they could also make it harder for advisors to close the sale. Booking. com Canada’s Daniela Musse, Area Manager, suggests that advisors recommend destinations off the beaten path, where prices are typically lower, to maximize value for clients.

“Not only will you find better availability and prices on accommodations, you will help distribute the benefits of tourism to lesser known places that have just as much to offer as their top tourist destination hotspots,” she says, adding that Booking.com’s free cancellation policy, various deals and Genius program offer various cost-cutting measures. “We expect this summer to be a busy travel season with travellers keen on getting out

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and exploring new destinations. It’s important to book your travel necessities like accommodations, car rentals and more, to avoid price increases and limited availability.”

Over at Virtuoso, O’Leary is quick to remind agents that although last-minute bookings are still trending, flights get more expensive the closer a client books. Plus, with travel demand at an all-time high, availability should also be a concern.

Referencing Wendy Davis, Owner and Luxury Travel Advisor at Zebrano Travel, O’Leary says: “Canadian travellers should be booking winter trips now. Davis recommends booking a full year in advance, if possible, as properties are sold out for popular travel times such as holidays, March Break or Easter. If planning longer, epic trips such as Africa, Australia or small-group event trips like 50th birthday celebrations, travellers need to plan more than a year in advance because unlike package holidays, travel advisors are customizing luxury travel trips so it takes longer to plan.”

Plus, here’s another good tip from Hirko at Preferred Hotels & Resorts: look for early bird, advance purchase or loyalty program rates, to take the edge off inflated travel prices.

“Taking advantage of offers like these can provide valuable benefits – not just discounts but also free WiFi, early check-in and late checkout, room upgrades and more,” he says.

“Distribution is complicated as rate transparency between tour operators and OTAs makes rate parity a never-ending battle. This is a reminder that most companies offer a ‘best rate guarantee,’ matching the lowest available rates and even including an extra discount along with other benefits.”

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

For circulation inquiries please email circulation@travelweek.ca

4 | TRAVELWEEK | June 23, 2022

ADVENTURES

ahead

INSPIRING TRAVELLERS SINCE 1918 A World of Possibility at Your Fingertips As the world reopens, group leaders are planning for journeys ahead – so where will your next group adventure take you? This handpicked collection of tours includes incredible moments like gazing at world’s most famous Roman ruins like the Colosseum, exploring Portugal’s wineries and taking in the quiet splendour of Ireland.

One thing that’s for certain: no matter where you go next, the experience is always better in a group!

FLAVORS OF PORTUGAL: DOURO

AND RIOJA WINE REGIONS

NEW!

BEST OF ITALY

NEW! NEW! NETHERLANDS,

BEST OF ITALY BELGIUM & FRANCE

FOR RESERVATIONS, CALL COLLETTE AT 800.468.5955 OR VISIT GOCOLLETTE.COM

Cinque Terre, Italy

TOP NEWS

Govt. suspends vaccine mandate for planes and trains but not cruise travel OTTAWA — As of June 20, 2022,

COVID-19 vaccine mandates have been suspended for domestic travel on planes and trains, as well as for outbound international travel.

The rules for foreign nationals entering Canada will not change.

The rules for cruise travel also will not change.

The news was confirmed by the federal government on June 14 during a press conference.

“On June 20, our government will suspend the requirement to be vaccinated in order to board a plane or train in Canada,” said Minister of Transport Omar Alghabra. “There are no changes for travellers entering Canada, who must continue to follow all entry requirements including vaccination and using ArriveCAN,” he added.

“As for cruise ships, vaccination for passengers and crew will remain in place. This decision is based on the unique nature of cruise ship travel, including the fact that passengers are in close contact with each other for extended periods of time,” he said.

The mask mandate on federally regulated planes and trains will also remain in place, he added, noting that in the bigger picture, masks are a “small, minor inconvenience” for travellers.

The announcement came from Minister Alghabra as well as Minister of Intergovernmental Affairs,

TRANSPORT MINISTER OMAR ALGHABRA

Infrastructure and Communities, Dominic LeBlanc, the President of the Treasury Board of Canada, Mona Fortier, and the Minister of Health, JeanYves Duclos.

Minister LeBlanc thanked Canadians for getting vaccinated. “Canadians have done what they needed to do to protect each other,” he said.

Canadians also need to be prepared for the potential return of the virus in the fall, he said. “If the situation takes a turn for the worse, we are prepared to bring back the policies necessary to protect Canadians.”

LeBlanc cautioned that today’s announcement “isn’t about shortening wait times that are currently being experienced at some of Canada’s airports. As you know, these wait times

THE ADJUSTMENTS WE’RE MAKING TODAY ARE BASED ON SCIENCE AND WILL NOT HAVE AN IMMEDIATE IMPACT ON THESE AIRPORT DELAYS. 6 | TRAVELWEEK | June 23, 2022

are mainly caused by staffing shortages. The adjustments we’re making today are based on science and they will not have an immediate impact on these airport delays.”

He added that the federal government remains committed to reducing the wait times at Canada’s airports.

“We have already taken a number of steps to improve this situation. And my colleague the Minister of Transport will have more to say in the coming months.”

ArriveCAN isn’t going anywhere, said Alghabra, who called the app an effective tool in the country’s arsenal against protecting Canadians against COVID-19.

Alghabra was asked about the potential for even longer lineups for travel in and out of Canada’s airports in the coming weeks now that unvaccinated travellers can travel as well.

In response, he outlined some of the measures the federal government has already taken to alleviate the airport delays, and finished by saying: “We’re seeing significant improvements in delay data, whether it’s for outbound travel or inbound travellers. But I know we need to do more.”

TOP NEWS

Federal govt.’s new airfare refund rules come into effect Sept. 8, 2022 OTTAWA — Updated regulations for

airfare refunds, in the works since December 2020, have at long last been finalized and will come into force on Sept. 8, 2022.

Up until now, Canada’s Air Passenger Protection Regulations required refunds to be provided for flight disruptions within the control of airlines.

According to the Canadian Transportation Agency (CTA), the new requirements will require airlines to provide passengers with either a refund or rebooking, at the passenger’s choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from ensuring that passengers complete their itinerary within a reasonable time.

The regulations will apply to all flights to, from and within Canada, including connecting flights, effective Sept. 8.

Back in December 2020, then-Transport Minister Marc Garneau gave the CTA the authority to develop a new regulation on the issue of refunds to passengers, after the pandemic and the ensuing chaos with airline refunds - exposed the gaps with the old regulations.

At that time Garneau’s direction included instructions to the CTA to design the regulations “in a manner that is fair and reasonable to passengers and, to the extent possible, not impose an undue financial burden on carriers that could lead to their insolvency.”

The CTA’s consultation period started Dec. 21, 2020. The CTA posted the proposed regulations in July 2021, for public review and comment, leading to a second round of consultations with stakeholders and the public.

Here’s a detailed look at the new regulatory requirements: • Require airlines to provide a passenger affected by a cancellation or a lengthy delay due to a situation outside the airline’s control with a confirmed reservation on the next available flight that is operated by them or a partner airline, leaving within 48 hours of the departure time indicated on the passenger’s original ticket. If the airline cannot provide a confirmed reservation within this 48-hour period, it will be required to provide, at the passenger’s choice, a refund or rebooking; • Identify what costs must be refunded (unused portion of the ticket, which includes any unused add-on services paid for); • Identify the method to be used for refunds (same as the original payment, e.g., a return on the person’s credit card); • Require airlines to provide a refund within 30 days.

Says Transport Minister Omar Alghabra: ”These new requirements provide clarity around timing, cost coverage, method of payment, and deadlines to refund travellers in such situations. They were developed in a manner that is fair and reasonable to passengers, with the goal of not imposing an undue financial burden on air carriers that could result in higher travel costs.”

He added: “Whether due to a largescale cancellation or a small incident, we know that sometimes travel doesn’t go according to plan. These new regulations will protect travellers in these unexpected situations. Our government will continue to protect the interests of passengers.”

IATA forecasts brighter 2022 outlook for global airline industry GENEVA — IATA has updated its outlook for the airline industry’s 2022 financial performance, as the pace of recovery from the COVID-19 crisis speeds up exponentially.

Industry losses are expected to reduce to -US$9.7 billion (improved from the October 2021 forecast for an $11.6 billion loss) for a net loss margin of -1.2%. That is a marked improvement from losses of $137.7 billion (-36.0% net margin) in 2020 and $42.1 billion (-8.3% net margin) in 2021, as IATA notes.

Industry-wide profitability in 2023 appears within reach, with North America already expected to deliver an $8.8 billion profit in 2022.

IATA says efficiency gains and improving yields are helping airlines to reduce losses even with rising labour and fuel costs.

Meanwhile industry optimism and commitment to emissions reductions are evident in the expected net delivery of over 1,200 aircraft in 2022.

Strong pent-up demand, the lifting of travel restrictions in most markets, low unemployment in most countries, and expanded personal savings are fuelling a resurgence in demand that will see passenger numbers reach 83% of pre-pandemic levels in 2022, according to IATA’s estimations.

“Airlines are resilient. People are flying in ever greater numbers. And cargo is performing well against a backdrop of growing economic uncertainty. Losses will be cut to $9.7 billion this year and profitability is on the horizon for 2023. It is a time for optimism, even if there are still challenges on costs, particularly fuel, and some lingering restrictions in a few key markets,” said Willie Walsh, IATA’s Director General.

June 23, 2022 | TRAVELWEEK | 7

NEWS WORLD NEWS

CRUISE LINES

DESTINATIONS

FRANKFURT, GERMANY

Germany has dropped its ‘3G’ rule, which stated that tourists had to either show proof of vaccination, recovery from COVID-19 or provide a negative test when entering the country. The GNTO says this update to the protocols is so far set to stay in place until Aug. 31, 2022. Germany had also dropped its mask mandates earlier this year.

The only federal rule still remaining in place requires people to wear masks on public transportation. Earlier this spring the GNTO announced the relaunch of its German.

Local.Culture. campaign, highlighting its many offerings, from charming old towns and vibrant urban cities, to a thriving wine and beer scene, unique architecture and lush green spaces. For all entry requirements go to www. auswaertiges-amt.de.

As of June 19, 2022, fully vaccinated travellers heading to The Bahamas are no longer required to submit to pretravel COVID-19 testing to enter. The government also announced the elimination of the mandatory Bahamas Travel Health Visa, also as of June 19. Unvaccinated travellers ages 2 and older are still required to obtain a negative COVID-19 test — either a negative RT-PCR test or a Rapid Antigen test — taken no more than 72 hours prior to travel and present the negative test results at check-in before travel to The Bahamas. Full details on The Bahamas’ current COVID-19 protocols can be found at Bahamas.com/travelupdates.

NASSAU, BAHAMAS

8 | TRAVELWEEK | June 23, 2022

Anguilla, a vaccinationonly destination for adult visitors, has discontinued the online portal for permission to travel to the island as of June 1, 2022. Anyone over the age of five still requires a valid negative COVID-19 test – either PCR of NAA – administered within three days of arrival, or a rapid antigen test taken no more than two days before arrival. Results must be presented before boarding and upon arrival, along with evidence of full vaccination status. Fully vaccinated is defined as having received the last dose in a primary series of a COVID-19 vaccine more than 14 days prior to the arrival date. In addition, testing on arrival has been discontinued for all those travelling to Anguilla, except for people who arrive without an accepted pre-arrival test. Such persons will be subject to PCR testing on arrival and must remain in place at their hotel or villa until results are known.

They must also pay a fine.

For more go to www.

IvisitAnguilla.com.

Costa Cruises’ Costa Luminosa will join the Carnival Cruise Line fleet in November 2022.The original plan was for Costa Magica to join Carnival, but that plan changed, and Magica will now stay with Costa. The newly named Carnival Luminosa will sail from Brisbane, Australia through April 2023, and then reposition to Seattle for Alaska itineraries May - September 2023. As a result, the cruise programs for Costa Luminosa from September 2022 onwards will be cancelled; impacted passengers will be notified.

Luminosa is a sister ship to Carnival's four other Spirit-class ships. Entering service in 2009, the ship accommodates up to 2,826 passengers and 1,050 crew.

TOUR OPERATORS Emirates Vacations has officially entered the Canadian market. As the tour operating arm of Emirates Airline, Emirates Vacations has rolled out its offerings to Canadian travellers, including its premium travel packages to Dubai and in destinations across Asia, Africa, the Indian Ocean and the Middle East. Flights, hotel stays and local experiences can all be planned by agents who are available 24/7 to support travellers.

NEWS

Federal govt. issues airport update ahead of busiest travel season OTTAWA — With this week marking the start of the busiest travel season of the year, Minister of Transport Omar Alghabra will be meeting with the CEOs of Canada’s six largest airports and airlines to discuss ongoing measures to reduce airport wait times.

In a joint statement issued June 20 with Minister of Health Jean-Yves Duclos, Minister of Public Safety Marco Mendicino, and Minister of Tourism and Associate Minister of Finance Randy Boissonnault, it was confirmed that Minister Alghabra will also be meeting with the Canadian Air Transport Security Authority (CATSA), NAV CANADA, Canada Border Services Agency (CBSA) and the Public Health Agency of Canada (PHAC) this week to ensure ongoing collaboration.

The statement is as follows: “The Government of Canada recognizes the impact that significant wait times at some Canadian airports are having on travellers. This is a global phenomenon due to the increase in air traffic across the world. Transport Canada, PHAC, CBSA, CATSA, NAV

CANADA, airports and airlines continue to meet regularly to find solutions to address bottlenecks affecting travel, including at pre-board security screening and pre-clearance departure checkpoints, in customs halls, and for air traffic control, airport and airline operations.

“This week marks the beginning of the busiest travel season of the year, and we will begin seeing higher numbers of travellers through our airports. Our Government is working to maintain the progress we have made and improve in the weeks to come.

“Our efforts continue to have a positive impact. Wait times at security lines continue to go down at Toronto Pearson International Airport, with about 91 percent of passengers now being screened within 15 minutes. Calgary International Airport also saw a slight overall improvement, with about 86 percent of passengers now screened within 15 minutes.

About 84 percent of passengers were screened within 15 minutes at Vancouver International Airport, which is fewer than the previous week, but still a significant improvement since midMay. About 85 percent of passengers were screened within 15 minutes at Montreal Trudeau International Airport, similar to the previous week.”

The Ministers also highlighted the various actions that the Government of Canada and the air industry have implemented in recent weeks. They include:

• Since April, nearly 1,000 CATSA screening officers have been hired across Canada. With this, the number of screening officers at Toronto Pearson International Airport and Vancouver International Airport is now over 100 percent of the targeted requirements for this summer based on projected traffic.

• CBSA is maximizing officer availability and additional Student Border Services Officers are now at work.

• CBSA and the Greater Toronto Airports Authority are making available additional kiosks at Toronto Pearson International Airport customs hall areas.

• CBSA and PHAC streamlined the process to identify travellers who are required to undergo testing at Toronto Pearson International Airport.

• As of June 11, mandatory randomized COVID-19 testing has been temporarily suspended at all airports until June 30. As of July 1, all test swabbing, including for unvaccinated travellers, will be performed off-site.

• PHAC is adding additional staff on select days to verify that travellers have completed their ArriveCAN submissions on arrival and further inform air travellers about the importance of the mandatory requirements. ArriveCAN is mandatory for all travellers to Canada and is available for free as an app or through the website.

“We recognize that there is still work to be done; and we will continue to

HOT OFF THE PRESS! Sandals' 40th anniversary issue with Travelweek available now Travelweek is wishing Sandals Resorts a happy 40th anniversary this year with a just-launched commemorative issue designed exclusively for Canadian travel advisors. Available in both print and digital and created in collaboration with Sandals Resorts International, the 32-page issue includes an exclusive interview with Executive Chairman Adam Stewart, insider tips for advisors from Sandals’ Canadian Sales Team, a showcase of top-selling travel advisors, and a special feature on the Sandals Foundation and its immense impact on the lives of Caribbean people. Travel advisors will also learn about Sandals’ growth and history in Canada, and the many tools and resources available to them in order to help grow their business.

To read the edition, click here.

June 23, 2022 | TRAVELWEEK | 9

NEWS

Credit: Raoul Bhatt for Flair Airlines

work with partners to reduce the delays in the travel system and to report back to Canadians,” said the Ministers.

More sun flights out of Montreal with Air Transat for winter 2022-23 MONTREAL — Air Transat’s early

heads-up about its winter 2022-2023 sun program includes word of new flights to Las Vegas out of Montreal.

Starting Nov. 3, Air Transat will fly nonstop to more than 50 destinations across the Caribbean, Mexico, Central and South America, the United States and Europe.

“Many Canadians are finally ready to take the trip they have been dreaming of over the past two years,” says Michèle Barre, Air Transat’s VP Network, Revenue Management and Pricing. “On one hand, Las Vegas represents the creation of new opportunities for both leisure and business travel.”

Barre adds that the return of direct flights to Havana, New Orleans and Tampa bring even more

FLAIR CEO STEPHEN JONES

possibilities to explore sunny destinations. “We are proud to offer our passengers a diverse flight network on four continents to not only meet, but continually exceed their expectations,” she says.

Starting Nov. 3, 2022, Air Transat will fly from Montreal to Las Vegas four times a week.

Air Transat will also fly from Montreal to New Orleans two times a week starting Nov. 3, to Havana three times a week starting Dec. 19, and to Tampa two times a week starting Dec. 23.

Air Transat is also upgrading its Montreal-London and Montreal-Los Angeles seasonal service to a year-round service starting in fall 2022, each with

People ACV enhances sales team with two new appointments Air Canada Vacations has announced two new additions to its sales team. Ana Paula De Souza has been appointed Director of Sales while Matthew Djorsev has been named Manager of National Accounts.

De Souza comes to ACV with more than 30 years of experience in the travel industry, 15 of which were spent in corporate sales at Air Canada. In her new role, she will be responsible for the development of ACV’s national sales strategy as well as growing various lines of business and increasing distribution channels.

In his new role as Manager, National Accounts, Djorsev, who has over 10 years of travel industry experience, will be responsible for supporting national partners and solidifying ACV’s market presence across Canada.

10 | TRAVELWEEK | June 23, 2022

three weekly flights. In addition, the carrier will extend its Montreal-Marseille direct flights to until Jan. 8, 2023, with two flights a week.

“The question has been answered, it’s done”: Flair is Canadian and can keep flying EDMONTON — It was “a fantastic

day for Team Flair,” said CEO Stephen Jones on June 1, after the Canadian Transportation Agency handed down its determination that Flair Airlines is, in fact, a Canadian company.

Flair’s fate had been hanging in the balance for months, ever since March 2022 when the CTA issued its preliminary determination questioning whether or not Flair meets Canada’s requirements for Canadian ownership.

Flair scheduled a press conference for June 1, knowing that the CTA’s determination would be handed down that day. Now “the question has been answered. It’s done,” said Jones at yesterday’s press conference at Edmonton Airport. “Flair is Canadian. We’re thrilled to receive the positive determination from the CTA.”

NEWS

“SIGNIFICANT CONCESSIONS” The CTA’s concerns surrounding Flair’s ownership stemmed from federal regulations that foreign ownership in Canadian airlines can’t be higher than 49%. That percentage drops to 25% if the foreign investment is from one individual. There are also rules around foreign interests controlling a Canadian carrier.

777 Partners, based in Miami, owns 25% of Flair, and leases a number of aircraft to the airline. 777 Partners is also a lender, and helped Flair weather the pandemic.

At an April 2022 press conference aimed at setting the record straight, Jones said: “Flair wasn’t part of the billions in bailout funding [from the Canadian government]. Instead we turned to our shareholders to survive, and 777 Partners provided a lifeline to protect thousands of jobs from coast to coast. 777 Partners has never used the fact that they were providing cash to exert day-to-day control.

Jones said Flair has made “significant concessions” in response to the CTA’s concerns. “We’ve changed things to make sure the position is without a doubt. We are a Canadian airline.”

Asked what Flair could have done differently to have avoided the caution flag from the CTA, Jones said Flair’s 2018 governance document “could have been more clear.”

Later he added: “There’s been ambiguity. We’ve taken it away. We’ve always been a Canadian airline. It’s just much more clear now.”

Great gastronomy, easy sightseeing and quirky museums give Croatia’s capital Zagreb plenty of draws For clients looking for a unique new way to explore Europe this summer, lively and charming Zagreb, the capital of Croatia, could be just the ticket.

The city is Croatia’s largest, but it’s still a small metropolis compared to other European capitals, with a population just around 1 million. It boasts rich offerings that include culture, the arts, music, theatre, beautiful architecture and great food and wine.

From March to September visitors will find a packed cultural and events calendar, with many of those mustsee happenings back for 2022.

Zagreb’s enviable cultural life also includes 30 active theatres, and 30 museums - so many for its size that Zagreb is often called the ‘city of museums’ as there are more of them per square foot than in any other city in the world.

Some of the most buzz-worthy Zagreb museums include the Museum of Illusions, the Museum of Hangovers, and the Museum of Broken Relationships, which has made headlines around the world when it opened and is now one of the city’s biggest draws.

Zagreb is also an ideal city for sightseeing. From ‘Gornji grad’ (Upper Town) to ‘Donji grad’ (Lower Town), everything is accessible on foot, making travel throughout the city easy and enjoyable.

While Ban Josip Jelačić Square is one of the city’s notable symbols, the beating heart of Zagreb

is Petar Preradović Square, better known as Flower square, or ‘Cvjetni trg’. It’s surrounded by cafes and shops, and it’s a great spot for people-watching especially on Saturdays.

For a fun break from walking, and breathtaking views, Zagreb is home to the shortest funicular in the world, with a travel time of just 64 seconds. Connecting the Lower Town with the Upper Town, Zagreb’s Funicular runs every 10 minutes between 6:30 a.m. to 10 p.m. daily. Visitors who travel up the Funicular around midday will be at the top of the hill in time for Zagreb’s cannon fire at 12 p.m. from the Lotrščak Tower.

Zagreb is also a garden city, with many parks plus the Zagreb Botanical Garden open for public recreation. Maksimir Park, Zagreb’s biggest park, is the perfect destination to relax over coffee, have a picnic or take long walks.

And don’t forget the sample the fine food and wines that Zagreb has to offer. The city has an extensive seafood selection, thanks to its prime location just a couple of hours away from the Adriatic coast.

Whatever local speciality is on offer, be sure to accompany it with coffee, and of course, wine! Croatia is home to four wine-growing regions and it’s one of the oldest wine-producing countries in the world.

For more information about visiting Zagreb see infozagreb.hr.

WE’VE CHANGED THINGS TO MAKE SURE THE POSITION IS WITHOUT A DOUBT. June 23, 2022 | TRAVELWEEK | 11

NEWS

“WE’RE HERE TO COMPETE, WE’RE HERE TO WIN” Over the years Canadian travel agents have seen quite a few ultra-low cost and low-cost carriers come and go, from Greyhound Air to Roots Air to Jetsgo to Zoom Airlines, just to name a few.

Plus, ULCCs and LCCs aren’t always known for working with travel agents, and with their streamlined cost model, very few offer commission. For both of those reasons, budget airlines don’t get a lot of notice from the travel trade.

But the CTA’s scrutiny of Flair caught the industry’s attention, especially as it came just as travel was finally starting to rebound after two long pandemic years.

In April 2022, in reaction to Flair’s 18-month exemption request to the CTA, several of Canada’s biggest airlines including Air Canada, WestJet and Air Transat weighed in via a statement from the National Airports Council of Canada (NACC): “Domestic control and ownership is not just a ‘nice to have’, it is a necessary underpinning of the system, and should be defended.”

Jones doesn’t mince words when it comes to the NACC. He called it “a puppet organization of the big air carriers.” He later added: “We’ll focus on our job, and the others will do what they do. We love competing, we’re here to compete, we’re here to win.”

Flair currently has 14 aircraft, and that number will rise to 19 by July 2022. Another eight to 10 aircraft are on the way by summer 2023.

Flair is just one of many Canadian airlines battling it out for more market share in the months ahead. New-onthe-scene ULCC Lynx Air launched in April 2022. Start-up Canada Jetlines, while not a low-cost carrier, is also determined to win over passengers and just received its Stage 2 approval from the CTA. The long list of course also includes Air Canada and Air Canada Rouge, WestJet and Swoop, Transat, Sunwing, Porter Airlines (with expansion plans of its own) and more.

12 | TRAVELWEEK | June 23, 2022

Air Canada’s interline partner Aeromar now part of Aeroplan

Holland America’s full fleet now back in service

MONTREAL — Air Canada’s interline partner Aeromar is now part of Aeroplan too.

Aeromar is Mexico’s leading regional airline, with a fleet of ATR 600 series turboprop aircraft serving 25+ destinations.

Air Canada announced its interline agreement with Aeromar back in March 2022.

Effective immediately, Aeroplan members can earn and redeem Aeroplan points on all Aeromar flights.

This addition is Aeroplan’s only partner airline based in Mexico.

Aeroplan members can earn Aeroplan points based on distance flown on all scheduled flights ticketed by Air Canada (014) and operated by Aeromar, however those flights do not contribute toward Aeroplan Elite status.

Aeromar flights will be priced based on Aeroplan’s pricing for partner airlines, and can be combined with flights operated by Air Canada and the carrier’s other international airline partners. Aeromar flights are eligible for redemption in Economy class. The partner booking fee will apply for flight rewards which include travel on Aeromar.

SEATTLE — All 11 ships in Holland America Line’s fleet are now back in service following the cruise industry’s pause due to the COVID-19 pandemic.

The Westerdam, Holland America’s final ship to return to sea, resumed service on June 12 from the Port of Seattle in Washington with a seven-day cruise in Alaska, where it will remain through the end of September.

To commemorate the milestone, three guests cut a ribbon to open embarkation during an official ceremony in the terminal. Captain Wouter van Hoogdalem then placed the final piece of a puzzle with the word ‘Westerdam’ on it to signify the completion of return to service for the cruise line.

On the significance of the day’s events, Gus Antorcha, president of Holland America Line, said: “Today is an emotional day that’s been more than a year in the making, and Westerdam is the final puzzle piece to make our fleet of ships in service complete. Every ribbon cutting has brought us one step closer to today, and everyone in the Holland America family worked with passion and determination to achieve this milestone.

We are excited to welcome guests and

HOLLAND AMERICA'S RIBBON CUTTING CEREMONY FOR THE WESTERDAM

TODAY IS AN EMOTIONAL DAY THAT’S BEEN MORE THAN A YEAR IN THE MAKING. overwhelmed with what today means for our company.”

Following its season in Alaska, Westerdam will embark on a 36-day ‘South Pacific Crossing’ repositioning from Seattle to Sydney, Australia.

Along the way, it will make 17 calls at various islands and tropical locations before offering a season of roundtrip itineraries from Sydney to the north and south islands of New Zealand, along with southern Australia. In December 2022, the ship will sail along the east coast of the continent, up to Singapore via the Great Barrier Reef.

Then in early 2023, Westerdam will offer cruises to Thailand, Malaysia, Indonesia, Japan, China and the Philippines before crossing back to North America for another season in Alaska.

Silversea celebrates resumption of full fleet

L’Espace St-Denis gets ready for its September 2022 debut in Montreal MONTREAL — A one-of-a-kind performance hall is scheduled to make its debut in Montreal this September.

Théâtre St-Denis is now integrated into Espace St-Denis, a multi-entertainment destination. The space is billed as a vital cultural, tourist, technological and gastronomic hub in the heart of Montreal’s Quartier des Spectacles’ eastern sector.

The project is currently taking shape, and its large-scale ambitions will no doubt meet audience expectations, says Louis Landry, Cultural Tourism Development Director for L’Espace St-Denis.

The Studio-Cabaret will occupy the entire space where the Théâtre St-Denis’ former Salle 2 was located. A complete transformation is currently underway, paving the way for boldness, modernity and innovation, says Landry. “Infinite metamorphoses will be on the agenda thanks to a 180-degree virtual environment. Spectators will be encouraged to experience the multiple possibilities of Studio-Cabaret’s sound, visual and virtual environment.”

Audiences who so wish will be able to partake in a dinner-show experience to enhance their evening.

Starting Sept. 8, 2022, the Les 7 Doigts collective, the world-renowned circus company, will inaugurate the Studio-Cabaret with

NEWS

an exclusive show. “It will be a great opportunity to discover Montreal in an unforgettable way!” says Landry.

True to Les 7 Doigts’ unique style, the new performance will perfectly blend acrobatics, theatre, dance and multimedia. ‘My Island, My Heart’, with shows in English and in French, will be presented as an immersive circus cabaret. It tells the story of the city through the eyes of a newcomer: a foreigner who is led to Montreal by an ephemeral romantic relationship. His story takes the audience on a journey that includes meeting a variety of characters and discovering a universe which, ultimately, could very well be our own.

Says Landry: “Now is the time to plan your group’s outing! Take advantage of a 20% discount on tickets when you live more than 100km from Montreal.”

Also noteworthy, L’Espace St-Denis also features a Bar-Terrace, never before seen in Montreal. Le Marie-Louise is a piano bar-terrasse and grill located on the roof of the Studio-Cabaret’s lobby. Overlooking St-Denis Street, the piano bar – which will be open year-round – has a magnificent summer terrasse with stunning views.

For further details email llandry@espacestdenis.com, or call (514) 849-0237, ext. 2516. Online check out espacestdenis.com.

MONACO — All 10 ships in Silver-

sea’s fleet are back sailing the high seas following the cruise industry’s pause due to the COVID-19 pandemic.

Since the Silver Moon first set sail on June 18, 2021, Silversea has continued on its trajectory of growth that includes hosting the only ultra-luxury world cruise in 2022, converting Silver Wind into an ice-class vessel, launching new culinary and wellness programs, and taking delivery of three new ships.

“I am incredibly proud to see all of our ships now welcoming guests June 23, 2022 | TRAVELWEEK | 13

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NEWS around the world – with 10 ships in operation for the first time in our cruise line’s history – after what’s been a challenging period for the global travel industry,” said Roberto Martinoli, Silversea’s President and CEO. “After leading the global return of ultra-luxury cruising, we have come back stronger than before with the support of [parent company] Royal Caribbean Group, with a more all-inclusive door-to-door service, three new ships and various product enhancements.”

As the first ultra-luxury ships to set sail after the pandemic, Silversea’s new ships, Silver Moon and Silver Origin, departed on their maiden voyages on June 18 and June 19, 2021 in Greece and the Galapagos, respectively. The following month, Silver Muse became the first ultra-luxury ship to sail in Alaska, while Silver Shadow welcomed guests in Iceland.

Silver Spirit headed to Northern Europe in September, while expedition ships Silver Explorer and Silver Cloud became the first ultra-luxury ships to return to Antarctica in November, and Silver Whisper welcomed travellers in the Caribbean from the same month.

Silversea’s newest ship, Silver Dawn, embarked on its inaugural season in the Mediterranean in April 2022.

Sunwing’s EBB savings available through July 28, for travel this winter TORONTO — With Sunwing’s early booking incentive for winter 20222023 travel, clients who book their winter vacation packages early can take advantage of special offers, savings and more.

The tour operator’s Early Booking Bonus includes reduced deposits of $100 per person, no fuel surcharge and Sunwing’s Price Drop Guarantee, offered complimentary as part of the early booking incentive.

Sunwing has simplified and enhanced its Price Drop Guarantee so that no registration is required, and no administrative fees are included.

Customers just submit a Price Drop Guarantee claim through the My Booking Portal before final payment is due and Sunwing will automatically refund the difference, up to $400 per couple.

Sunwing’s EBB is available on all-inclusive vacation packages with flights onboard Sunwing Airlines that are

JAMAICA HAS ACHIEVED A MAJOR MILESTONE IN ITS ROAD TO RECOVERY: ITS ONE MILLIONTH STOPOVER ARRIVAL THIS YEAR. BRIAN SIMMONS, THE LUCKY ONE MILLIONTH PASSENGER AND FIRST-TIME VISITOR TO JAMAICA, FLEW WITH JETBLUE FROM NEW YORK’S JFK AIRPORT TO MONTEGO BAY’S SANGSTER INTERNATIONAL AIRPORT (MBJ) ON JUNE 15, ALONG WITH HIS MOTHER, MONICA. SIMMONS WAS AWARDED AN ALL-EXPENSES-PAID RETURN TRIP. FROM L-R: DEPUTY MAYOR, MONTEGO BAY, RICHARD VERNON; MINISTER OF TOURISM, JAMAICA, EDMUND BARTLETT; BRIAN SIMMONS; MONICA SIMMONS; DIRECTOR OF TOURISM, JAMAICA TOURIST BOARD, DONOVAN WHITE.

booked by July 28, 20222, for departures Nov. 1, 2022 - April 30, 2023.

Agents will continue to earn STAR Agent Rewards Points that convert to cash on all vacation bookings made during this time.

Participating resorts include Riu Latino, opening Oct. 1, 2022 on the shores of Costa Mujeres. Another newcomer, Royalton Splash Riviera Cancun An Autograph Collection All Inclusive Resort, is set to open Dec. 20, 2022. Other options include Hotel Tesoro del Atlantico in Holguin and Coral Level at Iberostar Selection Esmeralda in Cayo Coco.

Transat’s Q2 results include $358.2 million in revenues MONTREAL — Transat’s Q2 reve-

nue hit $358.2 million this year, compared with $7.6 million in the same quarter last year.

The company says its net loss attributable to shareholders amounted to $98.3 million for the quarter ended April 30. The result compared with a loss of $69.6 million a year earlier.

“When the effect of Omicron subsided at the end of February, operations and sales rebounded strongly, allowing us to end the quarter on a very encouraging note and generate revenues of $358 million for the period. We foresee a strong recovery and will continue to implement all the measures necessary to capitalize on it,” said Annick Guérard, President and CEO, Transat.

“Sales are progressing in a very satisfactory manner for the summer.

The cost of fuel rose sharply, without which we would have reported positive adjusted operating results in April. Nonetheless, we observe that consumers are ready to accept price hikes and we have implemented a fuel hedging program to protect us against significant increases during the summer.

June 23, 2022 | TRAVELWEEK | 15

NEWS “For the longer term, we continue to implement our strategic plan.

While continuing to receive new fuel-efficient aircraft to the fleet, we continue to develop our network by adding new destinations and connections, with or without codesharing.

We also benefit from our employees’ strong support, including our pilots with whom we have entered into a three-year agreement, ensuring stability for the coming period,” she added.

Transat has unrestricted liquidity of $515.9 million as of April 30. Customer deposits total $494.2 million, and that’s 80% of pre-pandemic levels and a 60% increase over last quarter.

Transat’s strategic plan includes rebuilding Air Transat’s pre-pandemic network, with the opening of several routes and the implementation of codeshare agreements The company is also focused on continued fleet renewal, with the

expected delivery of two A321neoLRs during Q3, and five more to come.

Virgin Voyages delays launch of Resilient Lady MIAMI — Virgin Voyages has an-

nounced that it is deferring the launch of its third ship, Resilient Lady, until Q2 of 2023.

Initially scheduled to set sail from Athens this August, the ship will instead remain in Genoa to complete onboard work before debuting next spring.

The decision to delay the launch, says the cruise line, was based on several determining factors, including supply chain obstacles, a level of regional uncertainty for international travellers in eastern Europe, crewing

challenges based on government regulations, and restrictive COVID-19 entry requirements back into the United States.

All passengers and travel advisors impacted by the delay will be contacted by Virgin Voyages directly with several options, including: • 200% Future Voyage Credit (FVC) or a full refund of the amount paid, plus 25% FVC • If choosing the 200% FVC and rebooking in 2022, guests will get the option of another free voyage (excludes taxes and fees) • Assistance with travel changes and penalties • Commission protection for travel partners on funds paid While the delay was not anticipated, Virgin Voyages is successfully operating its first two Lady Ships – Scarlet Lady in the Caribbean, and Valiant Lady in the Mediterranean – both of which were introduced in

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NEWS the span of a year (October 2021 and March 2022, respectively). Following the launch of Resilient Lady in spring 2023, a fourth ship, Brilliant Lady, will debut soon after.

MSC Cruises Canada announces 10% bonus commission for agents TORONTO — MSC Cruises Canada has announced 10% bonus commission on all itineraries sailing worldwide, as part of a new incentive for Canadian travel advisors.

The commission offer is valid on new bookings, including the cruise portion of Fly & Cruise packages, made by July 31, 2022 for sailings departing through May 31, 2023.

Says Ian Patterson, Country Manager, MSC Cruises Canada: “As the Canadian cruise recovery continues to unfold, we’re pleased to expand on our successful spring 10% bonus commission for our travel agent partners. We are committed to supporting

Canadian trade that have been exceptionally impacted over the past two and a half years.”

Bookings involving the redemption of future cruise credits during the applicable booking and sailing window will be eligible for the 10% bonus commission, but cruise moves to a sailing made as part of MSC Cruises’ Flexible Booking Changes will not be eligible.

The MSC World Cruise is also excluded from the deal.

GowayPro Travel Academy launches with ‘Professor Goway’ Don Forster TORONTO — Goway has launched

its GowayPro Travel Academy with training modules on over 22 destinations - and there are more to come.

The modules span all seven continents and are designed to be fun and inspirational, while giving travel professionals the opportunity to expand their destination knowledge and level up their business.

After completing an individual country course, subscribers earn

People Aurora Expeditions expands into French-speaking markets Aurora Expeditions is honing in on French-speaking markets by appointing Nicolas Bilek to focus specifically on France, Belgium, Switzerland and Quebec. Bilek, who will drive business development in these markets for the expedition operator, brings more than 22 years of travel industry and expedition experience to the role. He is tasked with growing awareness and driving sales of Aurora Expeditions voyages with French-speaking adventure travellers.

“I am thrilled to be joining the Aurora family and to have the opportunity to grow and market this unique product within these emerging markets,” said Bilek. “Aurora’s spirit of true adventure and its understated, relaxed and friendly atmosphere is something I strongly believe will appeal to the markets that I will be helping to develop.

AN INDIVIDUAL MEMBERSHIP TO THE GOWAYPRO TRAVEL ACADEMY IS VALUED AT $49.99 PER MONTH. a Bronze specialist status for that country, which includes email badges and electronic certificates. Subscribers can upgrade their status to Silver, Gold, and Platinum by expanding their knowledge of travel regions and entire continents.

In addition to earning Goway-certified specialist status, subscribers also gain access to bonus rewards on their GowayPro Rewards Card, as well as exclusive benefits, including VIP invitations to FAMs and discounted personal travel.

The GowayPro Travel Academy is run by ‘Professor Goway’ Don Forster, and is supported by Goway’s extensive network of Account Managers and Destination Specialists.

An individual membership to the GowayPro Travel Academy is valued at $49.99 per month or $499 per year.

Stanton says Goway’s preferred partners can take advantage of complimentary subscriptions as an introductory special.

Travel professionals can visit the enrolment page to subscribe to the GowayPro Travel Academy. An informational webinar will take place July 7. Attendees have a chance to win a two-night stay at The Westin Maui Resort & Spa, Ka’anapali in Hawaii.

For more information about the GowayPro Travel Academy, email academy@goway.com.

June 23, 2022 | TRAVELWEEK | 17

NEWS

“It’s so great to see you here back in Orlando”: IPW 2022 a huge success ORLANDO — U.S. Travel Associ-

ation’s IPW 2022, which took place June 4-8 in Orlando, will go down in history in more ways than one.

It’s not the first IPW since the pandemic started. That honour goes to the 2021 event, in Las Vegas, with 2,600 attendees from 52 countries.

But this is the first IPW since travel restrictions were lifted almost completely worldwide.

This also happens to be the last IPW with Roger Dow as President and CEO of the U.S. Travel Association.

Dow was in a reflective mood during the week, addressing IPW 2022 delegates at the Orange County Convention Center.

“IPW has been held in Orlando many times, but it’s the first time since 2015 and you’re going to find out that this is a totally different location, with all the exciting growth and development in this area of Florida. This is my last IPW as leader of US Travel

AT IPW 2022: ROGER DOW, PRESIDENT AND CEO U.S. TRAVEL ASSOCIATION (FAR LEFT); CASANDRA MATEJ, PRESIDENT AND CEO, VISIT ORLANDO; CHRIS THOMPSON, PRESIDENT AND CEO, BRAND USA

Association, but it’s so great to see you here back in Orlando, and have all my friends from around the world gather again.”

“A LOT OF SMILING FACES” IPW showcases U.S. suppliers of USA travel products and destinations, and attracts international and domestic travel buyers and journalists representing more than 70 countries.

For decades IPW has been a can’tmiss gathering for so many in the travel industry worldwide, defying the odds even amid predictions that in-person conferences would soon be a thing of the past. IPW’s high energy and strong

Celestyal ramps up North American team & contact centre

KELL YP

People ESKY DM RE

O GA N

Celestyal Cruises has announced several new appointments that will enhance its presence in North America. Bentlie Logan takes on the role of business development manager, Northeast USA/Canada, while Kelly Predmesky has been promoted to the new position of director of national accounts. Sofia Baliou has also been added to the groups department and will be L IE tasked with maximizing group revenues, handling pricing, BENTL inventory and technology. In addition, Celestyal has appointed Theodora Damaskinou to the position of travel administrator for its shore excursion department based in Piraeus, Greece. She will be responsible for assisting travel advisors and their clients with all matters related to shore excursions, tours, pre- and post-cruise transportation, and accommodation.

Celestyal has also expanded its North American contact centre with additional staff and has increased operating hours from 9 a.m. | June 23, 2022 to |9 TRAVELWEEK p.m. EST, Monday to Friday.

18

attendance keeps thousands of delegates coming back year after year.

According to organizers, as the leading inbound travel trade show, past IPWs have generated more than US$5.5 billion in future travel.

While the networking is a big draw, there’s something else about IPW that makes it a fixture on the industry calendar.

Chris Thompson, President and CEO, Brand USA, summed it up this way: “I’ve been here since Thursday night and seen it all come to life, I’ve seen the energy on the conference floor, and seen a lot of smiling faces. It should be a fun and productive few days.”

Thompson noted that this year’s IPW is in his own home state. “Last time IPW was here in Orlando, I’ve been told that was record attendance.

Orlando certainly knows how to do it right. We were in Vegas last year which was a bit different because of the pandemic. I think this one in 2022 has got the best chance to have a bit of a look and feel of what we were looking at pre-pandemic.”

The opening event for IPW 2022 took place June 5 at EPCOT’s World Showcase in Walt Disney World. On June 7, there was a Destination Downtown Orlando event. And to close out the show, on June 8 Universal Studios’ Islands of Adventure gave IPW delegates a night to remember. More information is at IPWOrlando2022.com.

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NEWS Booking program to give guests added flexibility for 2022 bookings made

by June 30, 2022. Guests booking a sailing departing by Dec. 31, 2022 have the flexibility to move to another 2023 voyage, penalty free, up to 14 days prior to departure.

For more information go to www.AQVoyages.com.

AQV announces online booking function, launches Risk-Free Booking program FORT LAUDERDALE — American

Queen Voyages has unveiled a brand new website design featuring booking capabilities as well as a Risk-Free Booking program that adds flexibility to 2022 bookings.

Delivering a more functional experience, the new website brings together the cruise line’s Rivers, Lakes & Oceans and Expedition products under one digital umbrella for the first time, embracing the tagline ‘Discovery Runs Deep’ and highlighting the beauty of North America.

Visitors to the site can now filter their searches to hone in on desired dates, ships, types and destinations under the ‘Voyage’ feature. The site also incorporates the ability to buy a voyage online, another first for American Queen Voyages, which celebrates its 10th anniversary this year. Guests are able to secure their cruise directly in the booking engine, including the specific stateroom through an interactive deck plan, which allows passengers to explore what the vessel offers on each deck and in each cabin.

Also new this year, American Queen Voyages is now offering a Risk-Free

Sandals Royal Curaçao officially opens its doors SANTA BARBARA, CURAÇAO —

Sandals Royal Curaçao has officially opened its doors as Sandals Resorts’ 16th property and its first on the island of Curaçao.

First announced back in December 2020, the 351-room-and-suite property – formerly the Santa Barbara Beach & Golf Resort – welcomed its first guests on June 1, marking the company’s debut in the Dutch Caribbean.

Sandals Royal Curaçao is located within the exclusive 3,000-acre Santa Barbara estate, just 15 miles from the Curaçao International Airport. The resort boasts the brand’s first ever, bi-level Dos Awa Infinity Pool, featuring views overlooking the water and rugged mountain landscape beyond.

Locally-inspired accommodations range from the Melemele Walkout Suites (Papiamento for ‘affectionate),

to the Sunchi Beachfront Suites (meaning ‘kiss’), and include entirely new room categories such as the Kurason Island Poolside Butler Bungalows and Awa Seaside Butler Bungalows. And for added luxury, top-level suites include a complimentary convertible MINI Cooper to drive around the island.

On property, the resort also boasts 11 culinary concepts, including eight restaurants, seven of which are new to the brand and only available at this resort. There are also three beachside gourmet food trucks and 13 bars. Allnew concepts include Aolos, home to an open-air Mediterranean dining experience, Vincent, an homage to the famous Dutch painter, and Toteki food truck, which serves traditional Curaçao fare.

For an added treat for foodies, Sandals Royal Curaçao offers the brand’s first-ever off-site dining program, ‘Island Inclusive,’ which expands its all-inclusive dining options to eight partner restaurants around the destination. Valid on seven-night minimum stays, the program is available exclusively to guests who are booked in Butler suites, as well as Sandals Select Reward Members (Diamond, Pearl, Ambassadors Club levels), offering one US$250 voucher to dine out at one of the eight partner restaurants, with off-site roundtrip transportation included. The curated restaurant selection varies from chic gastro bars to international fusion restaurants, to more classic establishments serving elegant cuisine paired with ocean views.

SANDALS ROYAL CURAÇAO

June 23, 2022 | TRAVELWEEK | 21

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NEWS

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Earn $200 credit when booking Exodus’ selfguided tours SEATTLE — Exodus Travels is gifting

travel agents with a US$200 travel credit for every traveller they book onto a self-guided walking or cycling tour.

Running from now until Sept. 30, 2022, the booking incentive follows an increase of approximately 20% in inquiries and bookings for self-guided trips, says the tour operator. More than 200 Self-Guided Walking and Cycling tours are available, with 100 being added since March 2020 alone.

The credit can be used towards an agent’s own Exodus self-guided trip.

Itineraries span across Europe as well as a growing list of other destinations, including Bermuda.

In a continuing show of support for travel agents, Exodus will be hosting the ‘Self-Guided Gourmet Walking in Burgundy’s Vineyards Agent’ fam from Oct. 3-9, 2022. Agents will visit the culinary and wine capitals of Dijon and Beaune to experience fine dining, excellent wines and beautiful walking paths.

Agents are also invited to participate in Exodus’ ongoing sales training workshop program. For the workshop calendar go to https://calendly.com/ exodus-travels.

Crystal Cruises is on its way back, after purchase by A&K Travel Group MONACO — The buyer for two former Crystal Cruises vessels has purchased not only the ships, but the company too, with an eye to a comeback for the luxury cruise line.

The buyer is none other than A&K Travel Group, which owns Abercrombie & Kent, and is 85% owned by Heritage Group, headed up by Manfredi Lefebvre d’Ovidio.

Industry watchers might recall that in 2019 Lefebvre’s Heritage Group purchased the majority stake in A&K Travel Group, with A&K founder Geoffrey Kent owning the remaining 15% as part of a strategic partnership.

Lefebvre is best known in the industry for his work with Silversea Cruises, founded by Lefebvre’s father in 1994. Lefebvre initially stayed on as executive chairman of Silversea Cruises when the Royal Caribbean Group bought a 66.6% stake in Silversea, a US$1 billion deal, in 2018.

News broke on June 22 that A&K Travel Group was the buyer of luxury cruise vessels Crystal Serenity and Crystal Symphony. That sale was announced last week, with a purchase

2022-06-20 3:15 PM

price of US$128 million via auction, and only rumours and speculation about the buyer.

Both ships have been under arrest in The Bahamas since news broke in February 2022 that Crystal had ceased operations, following the bankruptcy filings of parent company Genting Group.

A statement from A&K Travel Group says the two ships will resume service in 2023 “after undergoing extensive refurbishment and will operate under the award-winning Crystal Cruises brand that has also been acquired by A&K Travel Group Ltd.” The Royal Caribbean Group fully acquired 100% of Silversea in 2020.

“Selling the cruise business that belonged to my family for a quarter of a century was a difficult decision, as I knew I would miss this industry immensely,” says Lefebvre. “Therefore, when the opportunity arose to acquire Crystal Cruises, I did not think about it twice. Having next to me my incredible friend and inspiring leader Geoffrey Kent makes this venture even more enjoyable.”

Lefebvre is now Co-Chairman of A&K Travel Group Ltd., Crystal Cruises and Abercrombie & Kent.

Crystal Cruises and Abercrombie & Kent will report to Cristina Levis, CEO of A&K Travel Group Ltd. June 23, 2022 | TRAVELWEEK | 23

London's calling.

Non-stop flights to major hubs such as Vancouver, Calgary, Toronto, and Halifax with convenient connections across Canada* . WestJet is also pleased to offer year-round non-stop service* from London to Calgary and Toronto. As well as seasonal service from London-Heathrow to Calgary.

Route

Frequency

Effective Dates

Vancouver (YVR) London (LGW)*^†

Up to 3x weekly

May 1 - September 6, 2022

Calgary (YYC) London (LGW)*†

Up to 6x weekly

Year-round

Calgary (YYC) London (LHR)*^†

Up to 4x weekly

March 26 - September 3, 2022

Toronto (YYZ) London (LGW)*†

Daily

Year-round

Halifax (YHZ) London (LGW)^

Up to 4x weekly

May 1 - September 5, 2022

Schedule subject to change without notice. † Operated by the 787 Dreamliner. ^ Summer seasonal schedule ends October 2022.

NEWS

Windstar’s Star Pride makes its grand debut in Greece MIAMI — Windstar Cruises’ brand

new, all-suite Star Pride yacht made its official debut earlier this month with a sold-out, eight-day voyage from Athens to Barcelona.

This marks the line’s third and final Star Plus Class yacht to emerge from Italy’s Fincantieri shipyard following a lengthening and transformation project. Now, all six of Windstar’s all-suite and sailing yachts are back in the water with a host of health and safety precautions in place, including a vaccine mandate for all passengers and crew, testing and high-tech air filtration.

The three all-suite Star Plus Class yachts – Star Breeze, Star Legend and Star Pride – underwent major transformations, with an investment of more than US$250 million. Star Breeze was the first to launch in June 2021, with Star Legend following close behind in September 2021. In addition to featuring new suites and expanded outdoor and indoor public spaces, the yachts are also more environmentally friendly with new efficient engines, generators and advanced wastewater treatment systems.

In addition, all three yachts increased in maximum capacity from 212 guests to 312 and boast additional dining experiences (an outdoor

barbecue concept with Steven Raichlen and a Spanish small-plate restaurant from Anthony Sasso), a spa and fitness center, an infinity pool and more outdoor deck areas.

The three yachts, together with Windstar’s three classic sailing yachts, remain small enough to continue to visit small ports and waterways.

787 Dreamliner, complementing Air Canada’s 13 weekly flights from Canada to Delhi.

Both routes are subject to receiving final government approvals.

“We are extremely pleased to be launching our first nonstop service to Southeast Asia this winter, the only one between North America and Thai-

Air Canada to launch VancouverThailand service, announces return to Mumbai MONTREAL — Air Canada has an-

nounced the addition of Bangkok, Thailand to its international network, its first nonstop service to Southeast Asia.

The seasonal route, which kicks off Dec. 1, will operate 4x/week from its trans-Pacific hub at Vancouver International Airport onboard a Boeing 787 Dreamliner featuring three cabins of service: Signature Class, Premium Economy and Economy. Seats are available for sale now.

In addition to Vancouver-Bangkok, Air Canada will also be resuming flights to Mumbai, its second destination in the India market. Service will start Oct. 29 from Toronto via London-Heathrow, also onboard a Boeing

land,” said Mark Galardo, Senior Vice President, Network Planning and Revenue Management, Air Canada. “Thailand is a popular leisure destination for Canadians and this new service will give Aeroplan members exciting opportunities to both earn and redeem their points. For further convenience, our Bangkok flights will connect to our extensive domestic and transborder network, giving customers added seamlessness and choice when travelling. ”On Air Canada’s return to Mumbai, Galardo added:” Our Mumbai services are scheduled to operate with a stop in London Heathrow, offering connectivity to more than a dozen Air Canada and Star Alliance partner United Airlines flights between North America and London, as well as additional options for travel between the UK and India. The India market remains very important to Air Canada and we are committed to resuming our currently paused nonstop services on Toronto-Mumbai and Vancouver-Delhi when circumstances allow.”

People

Air Canada is bolstering its international winter offering to the South Pacific region with the return of seasonal

Julie Sareault is Transat’s new Commercial Director - Quebec

service from Vancouver to Auckland,

Transat has appointed Julie Sareault as its new Commercial Director for Quebec, effective July 4.

Sareault, who is currently Manager, National Sales for Air Transat, takes over the reins from Karine Gagnon, who was recently promoted to General Manager of Transat Distribution Canada (TDC).

Sareault’s successor will be announced in the coming weeks.

carrier is also re-establishing inter-

New Zealand, and additional flights to Sydney and Brisbane, Australia. The national services to South America with the resumption of routes from Montreal and Toronto to Lima, Peru on a seasonal basis.

June 23, 2022 | TRAVELWEEK | 25

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