TRAVELWEEK NOV 20

STRONG JAMAICA

New destination: Riviera Nayarit

With WestJet’s new weekly flights to Riviera Nayarit International Airport (TPQ) starting this winter, it’s easier than ever for your clients to connect with Mexico. Whether your clients are seeking a luxury escape to Punta Mita’s fivestar resorts, a culinary journey in Riviera Nayarit, an adventure to the natural wonders of Islas Marietas or a week of waves and surfing in Sayulita, Riviera Nayarit has something for everyone.

Book their getaway today with WestJet Vacations.

Time well spent: How travel advisors can work smarter, not harder

BY CINDY SOSROUTOMO

TORONTO — For many travel advisors, the biggest challenge isn’t finding clients or closing sales – it’s finding enough hours in the day. Between managing bookings, fielding emails, handling invoicing and keeping up with ever-changing supplier updates, even the most organized advisor can feel like they’re constantly racing the clock.

But there’s hope – with firm boundaries in place, says Geraldine Ree, author of the best-selling book Flying Colors: The Travel Advisor’s Guide to Breakthrough, who served as the keynote speaker at Uniglobe Travel (Canada)’s annual conference last month in Saint-Sauveur, Quebec.

Addressing travel advisors in the room, she asked: “What’s your biggest roadblock? Time, time, time – I’ve literally heard it 10,000 times before. What you’re all doing as solopreneurs and individual and corporate advisors, and the volume you put through, is intense and incredible. But it’s incredibly important that we help advisors figure out how to do all that better, in less time.”

Ree’s keynote explored strategies for prioritization and efficiency, especially as advisors juggle a growing volume of clients, supplier updates and digital tools. “We get to decide. We block our time. We have to put up boundaries, and we have to leave time for deep, important work to grow our business.”

Ree encouraged advisors to narrow their focus to their most valuable relationships. “We’re going to shift to fewer, better, bolder customers,” she said. “We’re going to be really clear on who our 250 to 500 clients are — the ones that know, like and trust us.”

She stressed that efficiency isn’t about cutting corners but about recognizing which clients and activities generate the greatest return. Advisors, she noted, can’t afford to spend hours on “tire kickers” or “flight-only” requests that seldom lead to profitable bookings.

“The only way we can do this better in less time,” Ree said, “is if we learn to say no to the ones that are never going to turn into our ideal people. This isn’t about saying no to good business. It’s about asking better questions.”

BREAKING THE BUSY CYCLE

Ree challenged advisors to step away from busywork and focus on client connection. “Top performing advisors spend 75% of their time with customers — having conversations,

selling, exploring, servicing,” she said. “The rest would rather do the work. We often hide in the busy.”

For many advisors, that “busy” often includes invoicing, document management or back-office tasks that eat into selling time. Ree urged attendees to delegate, automate or outsource where possible — and to use artificial intelligence tools to handle repetitive work. “You can use AI to do the heavy lifting,” she said. “Your clients need you to look them in the eye and say, ‘How can I serve you? What destination are you yearning to go to?’”

TOOLS THAT SAVE TIME

For Shalene Dudley, owner of Latitude Concierge Travels in Oakville, Ontario, adopting the right technology has been key to saving time. “We are now using Tern as our CRM and it integrates many tasks and helps avoid simple errors,” she said. “ChatGPT Pro has been amazing for task management, sending communications and organizing social media.”

Dudley admits that while she sometimes feels overwhelmed –especially after returning from trips to find hundreds of unread emails – automation has helped her reclaim hours in her week. By integrating CRM functions and AI tools, her team now handles routine communications and administrative work more efficiently.

In Toronto, Lou-Anne Fradsham, owner and travel advisor, shared that delegation was essential as her agency grew. “I had to start delegating – since we are growing, I had to make some drastic changes,” she said. Fradsham hired a parttime social media specialist who now assists with onboarding new independent contractors and managing daily tasks. “She has been a godsend,” Fradsham added. “She’s now working on an onboarding program for new ICs, which will save a lot of time when I sign on new agents.”

After two years of research, Fradsham also introduced a new webbased accounting system in October. “The ICs are loving it – it saves them a lot of time. I love it also for how easy things are to change,” she said. “Now we are looking at some of the

AI programs to see what will work best for our agency.”

TECH FOR BETTER CLIENT MANAGEMENT

For advisors balancing client service and admin work, automation tools can be game changers. Carla Moore, a travel advisor with Envoyage in Halifax, said automation has made a major difference in her ability to manage details during busy seasons. “I rely on tools that automate reminders and help maintain clear communication across platforms,” she said. “Using Outlook and Travefy, I can set automatic alerts for upcoming payments, documentation deadlines and itinerary updates.”

These systems, Moore explained, reduce back-andforth communication by keeping clients informed and organized. “Travefy offers excellent timesaving features that streamline itinerary management and client updates, allowing me to focus more on delivering a personalized travel experience.”

In Vancouver, Jonathan Arden, an experienced travel manager and agency owner with Envoyage, said

IT’S ALL ABOUT FINDING WHAT SYSTEMS WORK BEST FOR YOUR OWN PROCESS

combining third-party apps with his GDS platform has transformed how he presents information to clients. “I use Trip Proposal, which formats flight, hotel and car options into a clear, easy-to-read layout,” he said. “I also use Travefy, which lets me build attractive, interactive quotes and itineraries while keeping communication organized in one place.”

Arden also uses Asana for task management. “It acts like a secondary calendar that keeps me on top of what needs to get done each day,” he said. “These tools have really helped streamline my workflow, but I think it’s all about finding what systems and apps work best for your own style and process.”

THE FREEDOM TO FOCUS

The overarching message from Ree’s keynote and the advisors’ experiences is clear: efficiency doesn’t come from working faster – it comes from working smarter. That means delegating non-core tasks and embracing technology that supports productivity to free up room for what advisors do best – engage one on one with their clients.

As Ree put it, “Your clients are starving for attention. They’re starving for you to care that they came back from their trip and where you’re going to go next.”

Got a story idea? Questions or comments? Write to Kathryn Folliott at kfolliott@travelweek.ca

TEL: 416.365.1500

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“I want to share the facts with you”: Adam Stewart on Sandals Resorts & Jamaica’s recovery

BY KATHRYN FOLLIOTT

TORONTO — “My father taught me many, many years ago to never waste a good crisis.”

Taking that advice from Sandals founder Gordon ‘Butch’ Stewart to heart, Sandals Resorts International’s Executive Chairman, Adam Stewart, says he and his team are planning ‘Sandals 2.0’ enhancements during extended closures for three of the company’s hardesthit Jamaica resorts in the wake of Hurricane Melissa.

The news came via a virtual Town Hall on Nov. 13, with Stewart fielding questions from UVI’s EVP, Sales & Industry Relations, Gary Sadler.

“I WANT TO SHARE THE FACTS WITH YOU”

Sandals and Beaches Resorts has always prioritized travel advisors, and that’s clear now more than ever.

“I’m a sixth generation Jamaican and Sandals was founded here by my father Gordon ‘Butch’ Stewart in 1981. As you know, my father was the biggest believer in the travel advisor community, bar none,” Stewart told agents.

“I’m here in Jamaica, I’m broadcasting from my office in Jamaica, I’ve been on the front lines. I want to share the facts with you, because there’s so much information out there. I want to share with you

what’s going on on the ground here in Jamaica,” he said.

The outpouring of love for Jamaica from the travel advisor community and beyond has been overwhelming, he added.

More than 5,000 agents from Canada, the U.S. and beyond joined the broadcast, eager to find out how they can help Jamaica.

They also wanted post-Melissa updates on their favourite Sandals and Beaches properties on the island.

“I’VE

PERSONALLY BEEN TO EVERY ONE OF OUR HOTELS”

Earlier this month, Sandals announced that Sandals South Coast, Sandals Royal Caribbean and Sandals Montego Bay will remain closed until May 30, 2026.

They were the hardest hit when Melissa came ashore on Jamaica’s south coast on Oct. 28.

Sadler also noted that SRI’s Montego Bay call centre was destroyed.

The company’s other five Jamaica resorts – Sandals Dunn’s River, Sandals Royal Plantation, Sandals Ochi, Sandals Negril and Beaches Negril – are scheduled to reopen on Dec. 6.

The decision to temporarily close all eight resorts on the island was made “primarily to give our team members a chance to recover,” said Stewart. “A lot of Jamaicans have family members in different parts of the

island. We wanted to make sure they had time to recuperate, and for the company to support them.”

He noted that 100% of the team will stay on the payroll with pension and dental benefits in place, including employees working at the three most impacted resorts.

“I’ve personally been to every one of our hotels. Everyone is okay. The Jamaican spirit is unbelievable.”

“SANDALS SOUTH COAST WAS A PRETTY DIRECT HIT”

Melissa first came ashore “with hurricane-force winds 10 miles wide,” he said. “Sandals South Coast was a pretty direct hit. It was about 3 miles off the centre of the eye.”

Two and a half weeks later, Stewart shared his assessment of the island’s ongoing recovery and progress.

“Kingston is literally perfectly fine. Port Antonio, literally perfectly fine. The town of Ocho Rios is 95% of what you would have seen 30 days ago, it’s been all cleaned up. At Sandals Dunns River and Sandals Ocho Rios, I couldn’t believe what I was seeing, the resorts were literally completely intact.

“As we move further west, Falmouth got a direct hit, and Montego Bay too. Negril is virtually fine, just a few scratches here and there. Sandals Negril will be ready.”

The direct hit on Sandals South Coast, and “pretty substantial

damage” to Sandals Montego Bay and Sandals Royal Caribbean, has necessitated the extended closure of those resorts, he added.

“We’ve made the decision to keep Sandals South Coast, Sandals Royal Caribbean and Sandals Montego Bay closed because they did get quite a bit of damage.

“At Sandals South Coast, it’s a fourstorey building in the main blocks, with a slab roof, and what they call a mansard roof. The mansard roof, the roof that you see, is more architectural. It’s not structural. That will be completely replaced. The hotel will be upgraded, we’ll Sandalize it, take it to the 2.0 level. And a few changes will be made within the resort. We also had damage to some of our air conditioning systems, and to the main kitchen,” he said.

Stewart added: “We just finished spending $25 million on Sandals Royal Caribbean’s overwater bungalows, and South Coast, they just came back into the inventory. The sub-structures are perfectly fine. The roofs are still on, 240 mph gust winds, and the roofs are still there. That’s testament to the Sandals Design Studio and how well they build. The interiors got damaged.

We’ll have to rebuild the interiors of those, and we will rebuild.

“For Sandals Montego Bay and Sandals Royal Caribbean, stay tuned for more information but we’re going to take those to Sandals 2.0 too and we’re going to fix some of the things we’ve always wanted to do but never had the chance.”

He added: “Sandals Montego Bay will come back sexier than before. Sandals South Coast, the design team is at my place every night with new plans.”

“THEY ASK ME TO ASK YOU TO SEND THE BUSINESS BACK”

While impacted guests have many options – rebooking for later dates or opting for other Sandals or Beaches properties in the Caribbean – the company is very aware of the disruption to travel advisors and to many, many travellers’ Jamaica vacation plans.

“I want to apologize, and thank you for your patience, all of you, you and your customers, while we go through this period of necessity,” Stewart told agents. “I really apologize for any disruption we may have caused.”

He thanked SRI’s biggest source markets, including Canada, the U.S. and more, for their generosity to Jamaica as the island works to get back on its feet. “We owe such a debt of gratitude to the U.S., Canada, the UK, our neighbours here in the Caribbean, and Latin America. There are platoons of non-governmental organizations who are here to help,” he said.

“The spirit of Jamaica that you’ve seen over the years has never been more alive. The word that comes to mind constantly is ‘unity’.”

He also thanked the Jamaica government, and the media, and the cruise lines. “Royal Caribbean Cruise Lines gifted $1 million to Jamaica. So did Disney Cruise Line, and Carnival Corporation.”

Most of all, Stewart thanked travel advisors and the travel industry for donations in the wake of Melissa.

“I’ve seen the generosity. So many of you have contributed to The Sandals Foundation,” he said.

The Sandals Foundation has injected more than $5 million into Jamaica and deployed more than $1 million so far. “Heidi Clarke, the foundation’s executive director, and her team have literally not slept. And I want to remind everyone that 100% of every dollar gifted to the Sandals Foundation goes to the cause,” said Stewart.

“Many of our team members have lost everything, their homes, everything. And then there are thousands of others who were very lucky and had no damage at all.

“Every time I see them, they literally ask me to ask you to send the business back so we can reopen our resorts, which we will, on Dec. 6.”

Adam Stewart, Executive Chairman, Sandals Resorts International and Gary Sadler, EVP, Sales & Industry Relations, UVI

CRUISE LINES

MSC Cruises has confirmed orders for two new World Class ships with French shipbuilder Chantiers de l’Atlantique, expanding its nextgeneration fleet. Valued at €3.5 billion, the vessels are set to begin construction in 2029 with deliveries in 2030 and 2031. The announcement coincided with the float out of MSC World Asia, due in 2026 for sevennight Mediterranean itineraries, and the coin ceremony for MSC World Atlantic, entering service in 2027 from Port Canaveral to the Caribbean. With these additions, MSC Cruises’ World Class fleet will total eight ships, reinforcing its investment in energy-efficient LNGpowered vessels.

Celebrity Cruises’ newest Edge Series ship, Celebrity Xcel, has arrived in Fort Lauderdale, introducing seven brand-new guest experiences. Developed with input from vacationers through the Xcel Dream Makers program, the ship features The Bazaar, a transformative daily space blending onboard and in-port experiences; Bora, a rooftop Mediterranean-inspired restaurant; the Celebrity Pool Club with private cabanas and full service; Attic at The Club, a 24/7 adult games lounge; the first-ever Celebrity Flagship

store; an expansive spa with a Hydra Room; and enhanced entertainment with new shows, interactive experiences and live music. Inaugural itineraries sail the Caribbean, with Europe from summer 2026.

Norwegian Cruise Line Holdings has ordered a third Prestige-Class ship from Fincantieri for its Regent Seven Seas Cruises brand, with delivery scheduled for 2033. The new vessel expands Regent’s ultraluxury fleet, following Seven Seas Prestige in 2026 and a second ship in 2030. The Prestige-Class series features all-balcony suites, including the Skyview Regent Suite and two-level Skyview and Grand Loft Suites, high space-to-guest and crew-to-guest ratios, and 11

dining venues blending new concepts with signature restaurants. The series reflects Regent’s continued investment in luxury cruising and strengthens its position in the highend cruise market.

Oceania Cruises has introduced Oceania Sonata, the first in its new Sonata Class of four 1,390-guest ships set to launch in 2027. Debuting in August 2027 as the ninth vessel in the fleet, the ship will offer the line’s most spacious design to date, with 30% of accommodations designated as suites, including two new suite categories. All staterooms and suites will feature private verandas. Oceania Sonata will offer 10 culinary venues, including favourites such as Jacques, Red Ginger, Polo Grill and Toscana, along with new concepts to be announced. The ship is currently under construction by Fincantieri.

Celebrity Xcel - Credit Evan Zimmerman

MSC (L-R) Henri Doyer, Lynn Torrent, Agnes Sahores and Pierfrancesco Vago

Oceania Sonata

Post-Melissa updates from Jamaica

government, resort and tour operators

TORONTO — As Jamaica pushes ahead with recovery and relief efforts post-Melissa, tour operators and hotels and resorts are sharing operational updates to keep travel advisors and their clients informed.

Earlier this month, Sandals Resorts International announced plans to reopen five of its resorts in Jamaica – Sandals Dunn’s River, Sandals Royal Plantation, Sandals Ochi, Sandals Negril and Beaches Negril –on Dec. 6, 2025.

The company said its remaining three resorts in Jamaica – Sandals Montego Bay, Sandals Royal Caribbean and Sandals South Coast – will follow a longer restoration schedule, reopening on May 30, 2026.

Jamaica properties including Couples Resorts and Round Hill are targeting December dates for their reopenings.

Couples Resorts says it looks forward to welcoming guests back starting Dec. 1, while Round Hill Hotel & Villas will reopen on Dec. 8.

Hyatt Inclusive Collection has temporarily suspended operations at eight of its Jamaica properties, with new reservations on pause through Jan. 31, 2026, at Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St.

James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa and Zoëtry Montego Bay Jamaica.

Meanwhile Hyatt hotels throughout Jamaica will continue to waive cancellation fees for reservations through Jan. 31, 2026.

Also earlier this month, Jamaica’s Tourism Minister Edmund Bartlett said he expected the island’s tourism sector to be back to normal by Dec. 15, the start of the island’s peak tourism season.

Canada’s biggest tour operators have temporarily paused their Jamaica programs, standing by and ready to deliver plenty of travellers to the popular island.

Both ACV and Sunwing Vacations temporarily paused their Jamaica program until Nov. 15.

WestJet Vacations also suspended travel to Jamaica through Nov. 15, adding that “this date may be extended as recovery efforts continue.

WestJet meanwhile has extended its flexible rebooking policy for passengers booked to Montego Bay. The policy has now been extended through Jan. 4, 2026.

Transat also paused its Jamaica program through Nov. 22.

The Jamaica Tourist Board’s FAQ page can be found at visitjamaica. com/travel-alerts.

PROPERTIES INCLUDING COUPLES

RESORTS AND ROUND HILL ARE TARGETING DECEMBER DATES FOR REOPENINGS

Lyne Chayer PEOPLE

WestJet appoints Lyne Chayer to lead Québec tour operations

WestJet Group is reinforcing its commitment to the Québec market with the appointment of Lyne Chayer as VicePresident, Québec Guest Experience & Vacations.

In this expanded role, Chayer will continue to oversee Québec tour operations while also serving as the voice of the guest within the province, ensuring the unique needs and preferences of Québec travellers are represented across the company.

Chayer emphasised the importance of maintaining strong connections with Québec travellers and travel partners. “First and foremost, my goal is to ensure that Québec travellers enjoy the service offered by WestJet, while also making sure the specific needs of our market are well represented within the company,” she said. “We’ve been operating successfully in Québec for 18 years, and we remain firmly committed to growing our market share by providing exceptional service to our travel agent partners and our mutual customers.”

Air Transat adds Dakar and Reykjavik for summer 2026, boosts Valencia service

MONTREAL — Air Transat is expanding its 2026 summer program with two new non-stop routes from Montreal, adding Dakar and Reykjavik to its growing network and increasing service to Valencia.

The carrier will become the only Canadian airline offering direct service to Sub-Saharan Africa with the launch of flights to Dakar’s Blaise Diagne International Airport.

Said Sebastian Ponce, Transat’s Chief Revenue Officer: “This new flight between Montreal and Dakar responds to a strong connection – that of the Senegalese diaspora in Quebec and travellers eager to discover Senegal’s rich culture. By offering this non-stop route, we are making travel easier for those who, until now, had to take long layovers in Europe. We are also bringing together two open, warm and welcoming cultures.”

Service to Dakar will run from June 17 to Oct. 21, 2026, with two flights per

week on Wednesdays and Saturdays. Transat says the route is designed to meet strong demand from the Senegalese community in Quebec while supporting growth in cultural and beach tourism.

Reykjavik is also joining the program for summer 2026. The Iceland route begins June 16 and operates until Sept. 27 with up to two flights weekly on Tuesdays and Sundays. The schedule gives travellers access to Iceland’s well-known landscapes, hot springs and outdoor adventure offerings.

Air Transat is also responding to strong demand for Valencia, Spain, increasing frequencies on the Montreal route between June 16 and Sept. 8, 2026. The carrier will operate twice weekly on Tuesdays and Fridays during this peak period. This increase reflects the growing popularity of this Mediterranean destination, which was introduced to Air Transat’s schedule last summer.

Air Transat has already confirmed more than 45 international destinations for summer 2026, with further additions expected

Air Transat and Transat

roll out Black Friday deals

MONTREAL — Transat and Air Transat have officially launched their Black Friday sales, giving Canadian travellers and travel advisors access to discounted fares and package deals across a wide range of destinations.

As part of the promotion, Air Transat is offering reduced fares on flights to Europe, Morocco, the South and Florida, for bookings made by Nov. 30, 2025.

On the package side, Transat is offering all-inclusive options to the South and Europe with discounts of up to $2,500 for two travellers. Packages include one checked bag and one carry-on per person. Travellers can also save up to 50% on Option Flex Standard, which provides the flexibility to modify, transfer or cancel a reservation. The package promotion is valid for bookings made before Nov. 23, 2025.

The offers apply to individual flight bookings for departures before June 18, 2026, excluding the busy holiday travel window from Dec. 18, 2025, to Jan. 7, 2026. The package discounts apply to travel completed before Oct. 31, 2026. Terms and conditions apply.

For more information, go to transat. com and airtransat.com.

Lugavegur street, Reykjavik, Iceland

SUN DESTINATIONS

Book all-inclusive luxury at these world-class resorts with Transat

Sun, sand and all-inclusive fun

Families and couples alike will love the pristine beach and endless activities across this massive all-inclusive resort comprised of the Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial, Barceló Maya Tropical, the all-suite Barceló Maya Palace, and the all-suite, adults-only Barceló Maya Riviera.

With 27 restaurants, world-class spa, bowling, nightly entertainment, and a 2 km stretch of white-sand beach, there’s always something to do. Six distinct resorts offer something for every guest – from luxury to vibrant family fun. For exclusive perks and the resort’s best room locations, opt for a Premium Level — the perfect way to elevate your stay.

Barceló Maya Grand Resort showcases all-inclusive luxury on Mexico’s Riviera Maya

Barceló Maya Grand Resort continues to stand out as one of Mexico’s most comprehensive all-inclusive experiences, offering travellers a mix of luxury, adventure and Caribbean charm along the Riviera Maya.

Set on more than 2km of private white-sand beach and turquoise shoreline, the expansive resort complex brings together six resorts: Barceló Maya Beach, Barceló Maya, Caribe, Barceló Colonial, Barceló Maya Tropical, the allsuite Barceló Maya Palace, and the all-suite, adults-only Barceló Maya Riviera. Each property features its own distinctive atmosphere while providing access to shared amenities across the resort.

A key feature is their “Stay at one, play at up to six” concept, which allows guests to enjoy the services and facilities of some or all of the other resorts, depending on which resort they stay at. Visitors can choose from up to 27 dining venues serving everything from international buffets to à la carte menus inspired by Mexican, Italian, Spanish and Japanese cuisine. Numerous bars, including beachfront and swim-up options, ensure that refreshments are always within reach.

Families are well catered to with activities such as a water park, mini-golf, a bowling alley and the Kids Club. Teens have access to the U-Kids Spa and One Disco Club, while adults can relax at the U-Spa, enjoy nightly entertainment at the theatre, or visit Jaguar’s nightclub. Sports

enthusiasts can enjoy the tennis and basketball courts, multi-purpose court, water aerobics, beach volleyball, a fitness centre or can keep up with their favorite team at the 24-hour sports bar.

Accommodations throughout Barceló Maya Grand Resort are spacious and modern, with amenities that include flatscreen televisions, minibars, air conditioning and private balconies or terraces. Guests seeking an enhanced level of comfort can book the Premium Level, which offers private check-in/check-out at the Premium Level Lounge; access to Premium Level Lounge with personalized concierge service; priority reservations at à-la-carte restaurants; access to the spa’s hydrotherapy area; complimentary room service; and more.

The resort also serves as a sought-after venue for multigenerational family gatherings, weddings, honeymoons and corporate events. With beachfront ceremony spaces, elegant banquet halls and a dedicated team of event planners, you’ll make unforgettable memories in an unparalleled setting.

With its wide selection of experiences, culinary diversity and range of accommodations, Barceló Maya Grand Resort delivers an all-encompassing vacation experience designed to appeal to couples, families, and groups alike.

To book, go to transat.com.

Majestic resorts this winter

Elevate your clients’ Caribbean getaway with the all-suite luxury of Majestic Mirage Punta Cana or the brand-new Majestic Mirage Costa Mujeres opening in January 2026. Families will love the waterpark in Costa Mujeres, the kids’ clubs, and the spacious accommodations, while couples can indulge in free golf in Punta Cana, an adults-only pool, swim-up suites and intimate dining venues.

Every property boasts premium beachfront locations, gourmet restaurants ranging from Italian to Indian, and exclusive club experiences with personalized service for all, from the Family Club to the Club 18 yrs+.

Majestic Resorts: Redefining luxury

all-inclusive in the

Caribbean and Mexico,

with Transat

Majestic Resorts, a popular offering from Transat, has become synonymous with refined, all-inclusive luxury, offering travellers a perfect blend of comfort, style and personalized service.

With stunning beachfront properties in Punta Cana and Costa Mujeres, the brand caters to couples, families and groups through its distinct adults-only and familyfriendly sections. Guests can expect spacious upscale accommodation – with many options featuring outdoor Jacuzzis, swim-up access or private plunge pools –alongside butler service in CLUB sections, gourmet à la carte dining and world-class entertainment.

In Punta Cana, three acclaimed resorts available through Transat set the standard for Caribbean hospitality.

Majestic Colonial Punta Cana is ideal for families, couples and groups, combining a vibrant main area with the exclusive adults-only Colonial Club. Guests enjoy direct access to Bavaro Beach, a variety of pools and nightly entertainment.

For those seeking elevated comfort, Majestic Mirage Punta Cana offers an all-suite experience, blending extra space with sophisticated amenities. The Mirage Club caters to adults, while the Family Club welcomes guests of all ages, ensuring personalized service for every traveller.

Meanwhile, Majestic Elegance Punta Cana delivers timeless sophistication through its adults-only Elegance Club and family section. Elegant suites, gourmet cuisine and

serene Bali beds by the pool create an atmosphere of pure relaxation. Complimentary golf packages are offered at Punta Cana resorts (depending on the room category). Plus, guests enjoy complimentary Green Fees at the Punta Blanca golf course with their stay at any of the three resorts in Punta.

In Mexico, Majestic Elegance Costa Mujeres brings adultsonly indulgence to the country’s pristine shores. The resort’s oceanfront setting, upscale dining and chic clubstyle ambiance make it a favourite for travellers seeking tranquility and exclusivity.

Looking ahead, Majestic Resorts will expand its footprint with the Majestic Mirage Costa Mujeres, opening January 2026.

The all-suite, all-Club resort will introduce a new era of luxury, with suites starting at 1,000 square feet and options like swim-up, plunge pool and oceanfront accommodations. Divided into a Family Club and The Club (adults-only 18+), the property will feature six pools with Bali beds, a family water park, 10 gourmet dining venues, and butler service for all guests.

Set along an exclusive beachfront enclave north of Cancun, the new Majestic Mirage Costa Mujeres will reaffirm Majestic Resorts’ commitment to creating unforgettable, all-inclusive experiences defined by space, sophistication and service, says Transat.

For more details, go to transat.com.

Porter launches first-ever Toronto–Puerto Vallarta service as winter sun network grows

TORONTO — Porter Airlines is celebrating a major milestone with the launch of its inaugural Toronto–Puerto Vallarta flight.

The new service, which took off Nov. 14 from Toronto Pearson International Airport, marks Porter’s entry into the popular Pacific coast city and continues the airline’s push into Mexico. Earlier this summer, the airline announced its first flights to several sun destinations in Mexico, the Caribbean and Costa Rica this winter season.

As part of this expansion, the Toronto–Puerto Vallarta route begins with three weekly roundtrip flights and will increase to five weekly on Dec. 14. Porter will also introduce nonstop flights to Puerto Vallarta from Hamilton and Ottawa in December, broadening options for travellers heading to Mexico for the winter.

“Launching our inaugural flight to Puerto Vallarta further expands Porter’s presence in Mexico and fulfills a longstanding demand from Canadian travellers. We are excited

to offer our elevated economy experience on this popular route, and believe passengers will appreciate the genuine care and hospitality that only Porter provides,” said Andrew Pierce, vice president, network planning and reporting, Porter Airlines.

Flights are operated with the Embraer E195-E2, configured in the airline’s signature two-by-two layout with no middle seats. Travellers receive Porter’s standard elevated economy perks, including free high-speed WiFi, complimentary beer and wine served in glassware, and premium Canadian snacks.

Those booking PorterReserve receive all-inclusive enhancements such as priority check-in, extra legroom, premium pre-mixed cocktails, and fresh meals. For PorterClassic passengers, the airline allows individual perks to be added à la carte.

Porter’s network is complemented by its joint venture with Air Transat, giving travellers more choice in terms of destinations, flexibility, and travel dates. VIPorter members can redeem points for travel on both airlines, with redemptions starting at 10,000 points one way for sun destinations.

Full schedule details are available at www.flyporter.com.

Exodus Adventure Travels launches Signature Collection of elevated small-group tours

Exodus Adventure Travels has launched its Signature Collection, a new portfolio of small-group adventure tours designed for travellers seeking immersive cultural experiences.

Bookings open the week commencing Nov. 12, 2025, for departures beginning in early 2026, with destinations including Japan, Costa Rica, India, Jordan, Morocco and more.

The Signature Collection focuses on slower, more thoughtful travel, combining expert local guides, unique accommodations and experiences that leave a positive impact on local communities. Each itinerary is crafted to offer a deeper, more connected way to explore the world.

Key features of the collection include:

• Signature Experiences: Exclusive access to local traditions, such as private visits to hidden temples in Kyoto.

• Signature Stays: Handpicked accommodations with local character, from Moroccan desert camps to Japanese ryokans.

• Signature Days: Flexible days to explore or relax at leisure.

• Signature Guides: Local experts providing insight and exclusive access.

• Signature Legacy: Activities that create a positive impact, such as connecting with female artisans in rural Jordan.

Highlighted trips include:

• Signature Morocco: Echoes of the Minaret, which includes stays in riads, mountain kasbahs and luxury desert camps, plus a visit

Porter E195-E2

to the Cooperative Tawesna and tree planting with the High Atlas Foundation

• Signature Costa Rica: Where the Wild Answers, which includes stays in eco-lodges, the chance to replant trees in the rainforest, a visit to a jaguar protection centre and a family-run oxcart painting class

• Signature Japan: Through Temples & Time, which journeys from Tokyo to Kyoto and includes highlights like a private tea ceremony, a kintsugi workshop, a cycling tour and the rare opportunity to interact with a Maiko, an apprentice Geisha

The Signature Collection will grow to 35 tours across 30+ destinations by December 2025. Travel agents can access introductory webinars in early December at exodusadventuretravels. com/signature/agents. Full itineraries are available at exodustravels.com/ us/signature-journeys.

Save at least 30% on hotels with Expedia TAAP’s Black

Friday Sale

TORONTO — Expedia Travel Agent Affiliate Program (TAAP) is bringing back its annual Black Friday Sale, giving travel advisors access to major discounts on thousands of hotels around the world.

Available until Dec. 3, 2025, the sale includes hotel discounts of at least 30% and applies to travel through Dec. 30, 2026. Running alongside the sale is Expedia TAAP’s ‘Book-to-Win Rewards Challenge,’ which gives advisors the chance to win one of five 100,000 Reward Point prizes.

For more information, go to expediataap.com.

AmaWaterways expands Africa collection with four new itineraries

CALABASAS, CA AmaWaterways is expanding its Africa Safaris & Wildlife Cruise program with four new itineraries launching in August 2026.

The journeys combine a threenight Chobe River cruise aboard the 24-passenger Zambezi Queen with immersive land experiences, including Victoria Falls and newly added destinations such as Kenya, Namibia, Zanzibar and the Skeleton Coast.

The new itineraries range from 9 to 18 nights, including ‘From the Cape to the Falls’, ‘Iconic Africa’, ‘Classic Kenya & Southern Africa’ and ‘African Wonders & the Skeleton Coast’. Each journey features wildlife viewing, cultural immersion, boutique accommodations and AmaWaterways’ personalised service.

“Our Africa program is very meaningful to me, as it was one of the first cruises I experienced with AmaWaterways after becoming CEO and it truly left an unforgettable impression,” said Catherine Powell, CEO of AmaWaterways.

“We’re thrilled to offer even more opportunities for our guests to experience the trip of a lifetime – seeing wildlife right on the

riverbanks, connecting with amazing people, and exploring the rich cultures and landscapes that make this region so special. Our guests can now explore even more of Southern and Eastern Africa in comfort and style, while supporting local communities through sustainable tourism,” Powell added.

The new itineraries include oncein-a-lifetime experiences, including penguin encounters and an optional two-night Johannesburg extension on ‘From the Cape to the Falls’ itinerary, a three-night stay in Greater Kruger National Park on ‘Iconic Africa’ and a visit to Victoria Falls and Maasai Mara reserves on ‘Classic Kenya & Southern Africa.’ While on ‘African Wonders & The Skeleton Coast’ itinerary, guests will also take in the dramatic landscapes of Namibia including NamibRand Nature Reserve and Etosha National Park.

The Zambezi Queen offers private balcony suites, an open-air Sun Deck with plunge pool, and eco-friendly design elements, including solar heating, low-emission generators and water jet propulsion. Guests enjoy complimentary South African wines, beer, spirits and soft drinks throughout their cruise.

For more information, visit AmaWaterways.com.

AmaMagdalena

WestJet’s heading to Medellín, plus new Europe routes from YYZ, YHZ and more

CALGARY — WestJet has revealed four new seasonal international destinations from Toronto, three new transatlantic destinations from Halifax as well as new domestic and Nordic connections from Western Canada – all part of the airline’s summer 2026 network.

Headlining this major schedule announcement is WestJet’s first South American nonstop connection from Toronto: Medellín, Colombia.

“Leveraging the extended range capability of our growing share of Boeing 737-8 Max aircraft, WestJet is pleased to deliver a suite of new global destinations that are uniquely suited to our leisure strategy in Eastern Canada. The MAX can connect Eastern Canada to rich cultural destinations that guests want to travel to, and we are proud to be the airline that takes them there,” said Alexis von Hoensbroech, WestJet’s CEO.

Von Hoensbroech added that WestJet is well equipped to connect Canada’s largest and most diverse city to three new corners of the world: Medellín, Colombia (MDE); Cardiff, UK (CWL) and the Azores archipelago (Ponta Delgada, Portugal (PDL)).

WestJet is also returning service between Toronto and Glasgow (GLA).

Here’s a closer look:

• Toronto - Medellin: 4x weekly, starting April 28, 2026

• Toronto - Cardiff: 4x weekly, starting May 22, 2026

• Toronto - Ponta Delgada: 4x weekly, starting June 12, 2026 (subject to govt. approval)

• Toronto - Glasgow: 4x weekly, starting May 15, 2026 (previously served in 2022)

NEW EUROPE FLIGHTS FROM HALIFAX

WestJet’s new 2026 routes from YHZ include:

• Halifax - Madrid starting May 15, 2026 (4x weekly)

• Halifax - Lisbon starting May 1, 2026 (4x weekly) (subject to govt. approval)

• Halifax - Copenhagen starting May 28, 2026 (4x weekly)

WestJet will also connect Halifax and Detroit 7x weekly starting May 18, 2026, building on the airline’s partnership with Delta.

In addition to the three new European connections, WestJet will resume summer seasonal flying on all existing transatlantic routes from YHZ including service to Barcelona, Amsterdam, Dublin, Edinburgh, London Gatwick and Paris.

ICELAND FROM EDMONTON & WINNIPEG

Meanwhile WestJet has confirmed the addition of new weekly seasonal service from both Edmonton and Winnipeg to Reykjavik, as part of its summer 2026 schedule.

From Edmonton, the nonstop route will start June 26. The WinnipegReykjavik will start June 27.

MORE DOMESTIC ROUTES

WestJet says Western Canadians will also see the introduction of two new domestic routes. This summer, the airline will operate three times weekly service between Winnipeg and London, ON. Further west, WestJet will welcome service between Vancouver and Penticton, B.C. five days a week onboard WestJet Encore’s De Havilland Dash 8-400 aircraft.

WESTJET & SUNWING VACATIONS

In addition, as part of WestJet’s summer 2026 schedule, the airline is extending key sun destination routes to operate year-round from Toronto, Montreal, Quebec City, Calgary and Winnipeg, for packages with WestJet Vacations and Sunwing Vacations.

• Montreal - Puerto Plata and Montreal - Samana: 1x weekly

• Toronto - Puerto Plata: 1x weekly

• Quebec City - Cayo Coco: 1x weekly

• Winnipeg - Cancun: 1x weekly

• Calgary - Mazatlan and Calgary - Guadalajara: 1x weekly (WestJet flights only)

WestJet says the remaining schedule for the summer 2026 travel season will be announced early next year.

Botero Square, Medellín, Colombia

This winter, send your clients where soft sands meet endless sunshine with three new WestJet destinations for them to choose from.

With non-stop flights from Toronto, they can discover Samana’s pristine beaches and hidden coves in the Dominican Republic, or explore Havana’s vibrant culture, classic cars, and historic charm. From Calgary, your clients can experience Panama City’s modern skyline, world-famous canal, and tropical adventures.

Laid-back beach vibes, picturesque cities and warm weather are on the agenda for your clients this winter, and their story takes off with WestJet.

Explore our winter flight schedule at westjettravelagents.com

Carnival Cruise Line invites advisors to Celebration Key through new program

MIAMI — Carnival Cruise Line has introduced “Partners in Paradise,” a new all-inclusive program designed to give travel advisors an in-depth look at the line’s upcoming exclusive destination, Celebration Key.

The program will offer select advisors the chance to experience the Bahamas-based destination firsthand while learning about Carnival’s latest products and ships and connecting with its sales leaders and Business Development Managers.

To be eligible, advisors must have completed at least five Carnival bookings in the past two years and 10 Learn and Earn courses. The program is open to residents of Canada (excluding Quebec).

“Partners in Paradise is more than an event. It’s a hands-on opportunity for travel advisors to see the full scope of what Carnival, and Celebration Key, offers their clients and their business,” said Janet Wygert, senior vice president of trade sales and marketing at Carnival Cruise Line. “Our goal is to provide experiences that inspire, educate and drive growth, helping advisors build stronger businesses while delivering unforgettable vacations to their clients.”

TripOppo and EVA Air recently teamed up for a fam tour to Vietnam that got high marks from 14 participating Canadian travel advisors. Starting in Ninh Binh, the trip included such highlights as an overnight cruise through Ha Long Bay, Hanoi’s famous Train Street, and a hands-on farming session and cooking class at Tra Que Vegetable Village.

The program includes threeday, two-night sessions running from Feb. 23 through March 1, 2026, and again from March 9 through March 15, 2026. Each $599 package includes roundtrip airfare from the participant’s home airport to Freeport, Bahamas, hotel accommodations, on-island transportation, and a voucher to sample Celebration Key’s food and beverage offerings.

Advisors will also take part in ship tours with an exclusive lunch, enjoy keepsakes from Celebration Key and Carnival’s Funnel Faves campaign, attend a hosted dinner with Carnival’s sales team, and take part in one-onone meetings aimed at helping grow their agency business.

The initiative builds on Carnival’s Funnel Faves campaign, which focuses on supporting travel advisors through rewards, training and marketing incentives. Both programs highlight Carnival’s commitment to providing advisors with tools and opportunities that enhance their business and client experience.

Applications are now open at www. CarnivalPartnersinParadise.com or www.GoCCL.com.

Travel advisors enjoy a nice day at Celebration Key

S UN

GLAS S S S H OW AS

Enjoy beachside Gulf-to-grill seafood and soak in brilliant orange sunsets. Get the best entertainment deals along America’s Favorites Beaches with the free digital FunShine Savings Passport

In St. Pete-Clear water, your clients can soak up the sun on America’s Favorite Beaches & savor fresh Gulf seafood with craf t cocktails. From emerald waters to outdoor dining, St Pete-Clear water is a feast for the senses

“Cuba is back!”: Travel advisors get all the updates at

Cuba Unica Trade Appreciation Night

BY KATHRYN FOLLIOTT

TORONTO — Cuba has long been a favourite from this market – and the destination is working hard to keep it that way with a renewed commitment to the Canadian travel industry, and Canadian travellers.

“Our goal is 1.1 million Canadians and I’m confident we’ll achieve it. Our commitment is absolute,” said Gihana Galindo, who recently took over the reins as the Cuba Tourist Board’s director in Toronto.

Speaking to travel advisors, suppliers and media at last week’s Cuba Unica Trade Appreciation Night at Illuminarium Toronto’s Distillery District, she added, “Cuba is back!”, to loud applause.

Galindo was joined by Cuba’s Minister of Tourism, Juan Carlos García Granda, as co-hosts of the event. Minister Garcia Granda spoke candidly about the destination’s challenges in recent years, especially the supply issues that plagued the 2024-2025 winter season.

“We saw a contraction of the market. It was a very difficult winter,” said the Minister.

Now, he said, “we have a strategy. The hotel companies created their own companies to bring in supplies.”

The establishment of the new foreign and domestic importing companies and new wholesale ‘Cash and Carry’ stores ensures efficient supply chains to maintain high service standards across all hotels.

With the new plan in place, and with plenty of support from tour operator partners in attendance last night for a mini-trade show, Cuba is ready to woo Canadians back. “We do believe 2025-2026 will be a good winter. We have a lot of expectations for this winter,” said Minister García Granda.

CUBA’S TOP SOURCE MARKET: CANADA

Cuba’s best year from Canada was 2015, with 1.3 million visitors.

As the top source market for Cuba, Canada gets its fair share of attention from the destination. FITCuba 2026, taking place in Varadero May 6 - 10, will be dedicated to Canada as the guest of honour.

“Canadians are our most valued clients and friends; many consider Cuba their second home,” said Minister García Granda. “We are dedicated to ensuring that every

visitor experience is exceptional, and that we continue to provide the quality service and unique offerings that keep our Canadian friends returning year after year.”

Galindo added that winter bookings are already up 25% compared to last year, “a result that highlights the dedication of our travel partners and travel advisors’ community.”

POST-MELISSA UPDATE

Cuba’s hotels and resorts, with 85,458 rooms, are ready for Canadians, and properties are in good shape despite a hit from Hurricane Melissa. Minister García Granda told Travelweek that Cuba evacuated 600,000 people ahead of the Cat. 4 storm last month, including 1,980 Canadians.

“After Melissa the beaches were cleaned up and everything is back to normal,” he added.

NEW FLIGHTS AND HOTEL UPDATES

WestJet’s direct flights between Toronto-Havana start Dec. 18, 2025, and run through April 23, 2026 (Thursdays and Sundays).

Plus, direct Cienfuegos flights via WestJet/Sunwing Vacations start Dec. 10, and direct Cayo Largo del Sur flights via WestJet/Sunwing Vacations start Jan. 20.

On the hotel front, Cuba has welcomed several new international hotel management partners:

• Domina Hotels (Italy): Managing properties including Domina Marina Varadero and future openings in Havana

• Vila Galé Hotels (Portugal): Expanding management with three new properties: Vila Galé Cayo Santa Maria, Vila Galé Express Park View and Vila Galé Tropical Varadero

The Cuba Tourist Board’s Gihana Galindo (left) and Nieves Ricardo (centre) with Cuba’s Minister of Tourism, Juan Carlos García Granda (right)

A look at what’s new this winter in New York

As New York transforms into a winter wonderland, travellers are invited to rediscover the state’s small-town charm, adrenaline-filled sports and festive traditions –all wrapped in scenic landscapes that stretch from the Catskills to Buffalo, NY.

Whether clients are craving a mountain escape, a lakeside celebration or an urban winter glow in The Big Apple, there’s something new and unforgettable waiting across the state this season.

SPORTS & OUTDOOR ADVENTURES

New York boasts more ski areas than any other U.S. state, and this winter, the action is better than ever.

Whiteface Mountain in Lake Placid has introduced new trails and enhanced snowmaking, while Mount Van Hoevenberg offers adaptive skiing and world-class crosscountry tracks for all abilities. In the Catskills, both Hunter Mountain and Windham Mountain Club are rolling out upgraded terrain parks, ice rinks and après-ski experiences.

For a family-friendly adventure, head to Gore Mountain for scenic gondola rides or to Holiday Valley in Ellicottville, where snowboarding, tubing and night skiing light up the slopes.

FESTIVALS & SEASONAL CELEBRATIONS

Winter in New York is never short on festivities. The Empire State Winter Games return to Lake Placid, while the Fire & Ice Festival in the Finger Lakes turns Geneva into a sparkling hub of ice sculptures, live music and local wine tastings.

In the Hudson Valley, Kingston’s Snowflake Festival fills the streets with artisan markets and carriage rides, and Saratoga’s Winter Fest brings live entertainment, sled races and cozy hot cocoa stations to its charming downtown.

ACTIVITIES & ATTRACTIONS

For a mix of adventure and accessibility, Canalside Buffalo offers wheelchair-friendly ice skating, curling and ice bikes with views of the frozen waterfront.

Niagara Falls State Park glows with winter illuminations, while the Walkway Over the Hudson provides a crisp, scenic walk among snow-dusted sculptures and river views. Visitors can also explore winter birding in the Thousand Islands or snowshoe through Letchworth State Park.

CHARMING SMALL TOWNS

New York’s small towns shine brightest in winter.

Seneca Falls’ beloved It’s a Wonderful Life Festival is held annually in December. The town is widely believed to be the inspiration for Bedford Falls in Frank Capra’s classic 1946 film.

Skaneateles hosts its Dickens Christmas complete with carollers and horse-drawn carriages, while Lake George Winter Carnival celebrates every weekend in February with polar plunges and fireworks.

The Hudson Valley’s boutique inns and Finger Lakes wineries offer a serene escape, pairing local hospitality with crackling fireplaces and snow-covered views.

For more information about travel to New York State see ILOVENY.com.

Small groups, big connections: Collette unveils latest Explorations brochure

MISSISSAUGA — Collette has released its latest Explorations brochure, featuring more than 50 small group tours designed for travellers seeking deeper cultural connections and a more relaxed pace.

As small group travel continues to rise in popularity, Collette’s Explorations line stands out for its immersive, locally driven experiences and its ability to reach destinations that larger groups cannot. Each itinerary is crafted for meaningful engagement, with stays averaging just under three nights per location and experiences such as home-hosted meals in Sarajevo, oyster shucking in Maine, and meeting Quechua people in Peru.

“Today, travellers are looking for more than just sightseeing – they want to step inside the story,” said Jaclyn Leibl-Cote, President and CEO of Collette. “On our Explorations tours, we’ve curated journeys that prioritize cultural connection, flexibility and premium service, all with the ease and trust advisors expect from Collette.”

For travel advisors, the Explorations program offers a premium product built with intention. Each tour emphasizes relaxed pacing, expert local guides and carefully selected accommodations that reflect the character of each destination.

The latest brochure introduces more than 10 new itineraries across Europe, South America, Asia and Africa, expanding Collette’s global reach for clients seeking new perspectives and experiences.

Travellers also benefit from Collette’s Travel Protection Plan, which allows them to cancel up to 24 hours before departure for a full refund.

To help advisors promote the Explorations collection, Collette provides a wide range of sales tools and resources. These include access to brochures that can be sent directly to clients with personalized calls to action through Collette Connection, as well as marketing materials, training and dedicated support from Business Development Managers.

Travel advisors can request brochures and access sales tools and marketing resources through Collette’s Travel Advisor Portal or by contacting their local Business Development Manager.

Enter to win a one-ofa-kind experience at Vienna’s top museum

TORONTO — With more than 100 museums, Vienna is a treasure trove of history – and the Kunsthistorisches Museum (KHM) is the city’s answer to the Louvre, considered one of the best museums in Vienna.

Now travel advisors have a chance to experience KHM for themselves, thanks to a new contest.

As the city prepares to celebrate 2026 with a ‘Vienna Bites’ theme, the landmark KHM is offering a unique opportunity for travel advisors to win complimentary entrance tickets, a VIP private guided tour, and lunch for two at the Café-Restaurant in the beautiful Cupola Hall at the Kunsthistorisches Museum Vienna.

To enter, travel advisors are invited to simply send an email with ‘KHM Contest Entry’ in the subject line to Armando Mendonca, Trade Liaison in Canada for the Vienna Tourist Board, at armando@ampmcanada.ca no later than Dec. 19.

Stepping through the grand entrance of the KHM, visitors are greeted by an awe-inspiring array of masterpieces, including works by renowned artists such as Rubens, Vermeer, Velázquez and Klimt.

KHM not only houses exquisite paintings but also boasts the world’s largest collection of works by Pieter Bruegel the Elder, featuring 12 major pieces that capture the rich heritage of European art.

The contest winner will be announced on Travelweek’s social media platforms on Dec. 22.

Quechua woman in Cusco, Peru

NICARAGUA Naturally Beautiful

Where Adventure Meets Authenticity

In the heart of Central America lies a hidden gem, a country defined by its striking contrasts and boundless beauty. Imagine unspoiled rainforests brimming with life, volcanoes that sculpt dramatic skylines, and pristine white-sand beaches caressed by turquoise waves. Picture cobblestone streets lined with vibrant colonial architecture, echoing the rich history of a place untouched by time. But it’s more than just the scenery—it’s the spirit. In Nicaragua, you’ll find more than sights to admire; you’ll find people to connect with, cultures to celebrate, and moments that shape you. This isn’t just a destination. It’s a journey that inspires, transforms, and stays with you long after you leave.

Discover why Nicaragua is naturally beautiful, and why it’s a journey you deserve to take.

Air Canada nears finish line for August 2025 strike refunds

TORONTO — A number of Air Canada passengers impacted by the August 2025 strike are voicing their concerns about delayed refunds.

In response to those concerns, an Air Canada spokesperson told CityNews in a statement that the complexity of some of the refund claims means those cases are taking more time than others. The Air Canada spokesperson told CityNews the airline is processing some 1,400 requests per day, and gave an anticipated completion timeline for the end of November.

The three-day August 2025 strike caused travel chaos for the airline and for travellers and the travel industry.

At press time on Nov. 12, Air Canada’s Labour Disruption Claims online dashboard shows 98% claims processing progress and an anticipated finish line the week of Nov. 10. However, there’s an asterisk with this post: “More complex claims may require additional time.”

“Our claims process is improving as a result of Care team additions, streamlined procedures, and new digital tools,” says the airline. “Our back-end payment system was originally designed to issue refunds and basic compensation claims. However, expense reimbursement

cases are all unique and each must be handled carefully, which adds to the time it takes to reach a resolution. We want to be transparent about these challenges as we continue to work towards resolving each and every claim.”

Passengers who were booked on an Air Canada or Air Canada Rouge flight scheduled between Aug. 15–23, 2025, and whose flight was cancelled, and were unable to return home, are able submit “reasonable expenses, such as overnight accommodations and meals, for reimbursement. This is in addition to reimbursing other reasonable transportation costs under our flexible rebooking policy if we were unable to rebook you,” says Air Canada on its site.

WE WANT TO BE TRANSPARENT ABOUT THESE CHALLENGES AS WE CONTINUE TO WORK TOWARDS RESOLVING EACH AND EVERY CLAIM

Uniworld’s 12 Days of Christmas promotions is back

TORONTO — Uniworld Boutique River Cruises is bringing back its 12 Days of Christmas promotion for Black Friday, offering Canadian travel advisors and their clients a rotating lineup of daily savings on 2026 river sailings.

The luxury all-inclusive river cruise line, which operates itineraries in Europe, Egypt, South America and Asia, will release a new deal each weekday for 12 days beginning Nov. 28, 2025.

The promotion will feature significant incentives, including savings of up to 50% on select cruises, free trip extensions, waived solo supplements and more. Each offer will be valid on select sailings in 2026.

To view surprise savings each day, go to Uniworld.com/ca/12days.

Uniworld's S.S. Maria Theresa in Budapest

Need a real vacation? Your client does.

The Caribbean’s best-value all-inclusive vacation is closer than they think. Sandals® Resorts was born in Jamaica over forty years ago. Since then, we’ve pioneered the region’s allinclusive experience, raising the bar throughout the decades and building our reputation as all-inclusive experts. Across every stage of growth, we’ve stayed true to our founder’s vision: looking after each other, our guests, and the islands we call home.

Here, all-inclusive means your clients can go all in on the best the Caribbean has to offer. When it comes to dining, that covers every savory style. Buccan brings the fire with meats and island ingredients cooked slowly over open flames. And our famous Jerk Shack brings the heat with authentic island spice. From top-shelf spirits to freshly brewed Blūm Coffee out of Jamaica’s Blue Mountains, it’s all included — and always authentically Caribbean.

With eighteen resorts across eight destinations, there’s a Sandals to fit every travel style. Jamaica’s lush north coast, Saint Lucia’s soaring mountains, Antigua’s tranquil coves, Curaçao’s vibrant reefs, and the unspoiled shores of Saint Vincent and The Grenadines — each location has been handselected for its natural beauty.

We give your clients the best of everything to choose from — pickleball at sunrise, Hobie Cat adventures, even earning a PADI® scuba diving certification before unwinding with a cocktail at sunset. Or they can simply do nothing at all. Maybe that’s relaxing in a Vincy Two-Story Overwater Villa or in a Tufa Terrace Skypool Suite at Sandals Dunn’s River, where a private infinity-edge pool invites a late-night swim. Rondoval Suites, butler service, and outdoor soaking tubs for two redefine what all-inclusive luxury really means.

Most of all, our difference lies in our people. Over 18,000 Caribbean Insiders welcome every guest with warmth and make every stay feel like home. For four decades, their spirit has defined who we are and why guests return year after year. Because when everything’s included, your clients are free to sink into island time — completely. Plan your client’s escape and discover the best value in the Caribbean.

Paradisus La Perla elevates adults-only luxury in Playa del Carmen

Paradisus La Perla by Meliá is positioning itself as a standout adults-only option in Playa del Carmen, Mexico, offering an elevated all-inclusive experience rooted in its ‘Design by Destination’ philosophy.

The Riviera Maya property blends luxury with a distinct sense of place, ensuring guests feel connected to the destination through design, culinary programming and curated activities that highlight local influences.

The resort emphasizes that its approach to adults-only luxury extends beyond high-end amenities. Guests are introduced to a range of wellness-centred experiences, including spa rituals, guided yoga and meditation, and menus crafted by resort chefs who focus on balancing flavour with nutrition. Cultural entertainment and activities are designed to reflect the vibrancy of Playa del Carmen and the greater Riviera Maya region, offering travellers opportunities to engage with the area’s traditions and natural surroundings in meaningful ways.

Paradisus La Perla also features The Reserve, a premium tier that adds an enhanced level of exclusivity for travellers seeking more personalised service. The Reserve provides a dedicated Destination Concierge, along with access

to private spaces including a beach zone, an exclusive pool area and a secluded lounge. Guests also benefit from a more refined check-in and check-out experience at The Reserve Lounge, ensuring a seamless stay from start to finish.

Dining is another key part of the upgraded experience, with access to a private restaurant and a signature meal at Sal Steakhouse, the resort’s iconic venue that’s positioned beyond the standard all-inclusive offering. In addition, The Reserve includes Destination Inclusive, an immersive offresort program designed to connect guests with the spirit of the Riviera Maya. Activities include a cenote visit, a yoga session and a traditional Mayan ritual that allows travellers to explore the cultural landscape that defines the region.

Promoting a blend of wellness, culture and contemporary design, Paradisus La Perla aims to deliver a meaningful adults-only stay that goes beyond traditional resort expectations. The property encourages guests to discover a new travel mindset centred on enrichment, relaxation and a deeper appreciation of place.

For more information, visit www.paradisus.com.

First bookings open for Celebrity’s 2027-2028 itineraries

MIAMI — Celebrity Cruises’ 20272028 itineraries, just released, sharpen the cruise line’s focus on experiential travel.

Celebrity’s 2027-2028 Caribbean sailings opened for bookings Nov. 11, followed by Winter 2027 and 2028 Asia and South America on Dec. 10.

The cruise line’s preview for 20272028 highlights 131 destinations across 42 countries and includes 52 overnight stays in major Asian cities.

More 2027-2028 highlights from these regions with Celebrity include:

• Celebrity Cruises’ first-ever dedicated Grand Turk itineraries in the Caribbean

• Four sailings through the Panama Canal on Celebrity Ascent

• More of Asia with 123 opportunities to explore destinations for more than 10 hours

• On Celebrity Solstice, an overnight stay in Hong Kong on New Year’s Eve

• 14-night sailings on Celebrity Equinox will bring guests to 17 destinations across seven countries in South America and Antarctica

THE CARIBBEAN

Eight of Celebrity’s ships will sail to 65 destinations in the Caribbean. Celebrity’s newest ship, Celebrity Xcel, returns to the Caribbean for a third season. Year-round, seven-night sailings on Celebrity Beyond from Miami and Fort Lauderdale include the chance for guests to experience Celebrity’s first dedicated program to Grand Turk. On Celebrity Ascent, guests can enjoy 10- to 14-night

sailings in the Southern Caribbean with more sailings than ever before through the historic Panama Canal

and to destinations like Antigua, St. Lucia and Barbados.

Celebrity Xcel will once again immerse guests in the Caribbean both on and off the ship with sevennight sailings throughout the eastern and western Caribbean.

Celebrity Silhouette will sail the ABC Islands, Jamaica, Grand Cayman, and Mexico with six- and eight-night sailings. Celebrity Eclipse offers nineto twelve-night journeys.

Weekend getaways from Fort Lauderdale will sail on Celebrity Reflection, which continues to offer three- and four-night sailings yearround to Perfect Day at CocoCay, Bimini, Nassau, and Key West.

Celebrity Cruises sailing options span Florida’s coasts, with Celebrity Apex returning to Port Canaveral and Celebrity Constellation departing from Tampa, both offering seven-night voyages to Key West and The Bahamas.

ASIA

Celebrity Solstice will embark on its second season in Asia, following its

renovation. In total Celebrity Solstice and Celebrity Millennium itineraries through Southern Asia will visit 49 destinations across seven countries.

Twelve-night sailings on Celebrity Solstice will feature Bali, Thailand, Vietnam and Malaysia, as the allnew Sunset Park transforms the top deck of the ship.

The portfolio includes 123 port days of more than 10 hours, and overnight stays in Bangkok, Benoa, Bali, Hanoi, Hong Kong, Kuala Lumpur, Penang and Phuket.

SOUTH AMERICA & ANTARCTICA

From November 2027 to February 2028, 14-night itineraries on Celebrity Equinox will bring guests to 17 destinations across seven countries in the region.

Highlights include the Chilean Fjords, the UNESCO World Heritage Site Iguazu Falls and penguin colonies in Patagonia. Guests will sail around Cape Horn – where the Atlantic meets the Pacific – and take in the glaciers and wildlife at Tierra del Fuego National Park at the southernmost tip of the South American mainland.

Celebrity Xcel

Breathtaking Backdrops for Timeless Celebrations

Secrets Resorts & Spas offer couples the opportunity to celebrate their love in enchanting venues that perfectly complement their special day. Nestled in some of the world’s most spectacular beachfront locations, these adultsonly retreats provide a stunning setting for wedding celebrations—from the pristine volcanic sands of Secrets St. Lucia Resort & Spa to the warm turquoise waters of Secrets Baby Beach Aruba.

Sandals and Beaches Resorts unwrap Black Friday sale

MONTEGO BAY — Sandals Resorts and Beaches Resorts have unveiled their Black Friday Sale, offering their biggest savings of the year.

Travellers can save up to 65% off luxury accommodations and travel credits of up to $2,000 on stays at Sandals and up to $1,000 on stays at Beaches through 2027, available to book now through Dec. 2, 2025.

SANDALS RESORTS

At Sandals Resorts, the limited-time offer includes up to 65% off luxury

accommodations, up to $1,500 in instant booking credit and extra perks based on length of stay and resort of choice.

In addition, guests staying five nights or more receive a $200 Red Lane Spa credit, while stays of seven nights or longer also include a $300 airfare credit (when booked with Unique Vacations Canada Inc.) and one complimentary night. This offer is valid for travel through Dec. 25, 2027 (blackout dates apply).

BEACHES RESORTS

At Beaches Resorts, guests can enjoy up to 65% off and up to $500 in instant booking credit based on length of stay and resort of choice.

Extended stays come with added benefits: guests staying five nights or more receive a $200 Red Lane Spa credit, while stays of seven nights or longer also include a $300 airfare credit (when booked with Unique Vacations Canada Inc.) and one complimentary night.

The offer is valid for travel through Dec. 20, 2027 (blackout dates apply) including this festive season and the next when The Elf on the Shelf returns to Beaches Resorts.

To see full offer details for both Sandals Resorts and Beaches Resorts visit sandals.com/sale and beaches.com/sale.

ROCKET GARDEN

SPACE SHUTTLE ATLANTIS®

Tauck unveils record expansion with new itineraries and ships in 2027

WILTON, CT — Tauck is set to make its largest-ever river cruise expansion in 2027, adding five new European itineraries and two new riverboats to its growing fleet.

The announcement comes amid record demand and sustained yearover-year growth, prompting the company to open bookings earlier than ever before.

Tauck’s two newest vessels – the ms Saudade, sister ship to the ms Andorinha on Portugal’s Douro River, and the ms Reverie, sister ship to the ms Serene on the Seine – will join the fleet as part of the company’s ongoing investment in small-ship luxury.

The company will also introduce a new six-day river cruise format designed to appeal to travellers seeking shorter yet immersive journeys. Launching in late 2026 and expanding in 2027, these itineraries will operate mainly during the shoulder seasons, offering guests the advantage of fewer crowds and milder weather while maintaining Tauck’s hallmark inclusivity and premium service.

“We’re seeing extraordinary growth across our river portfolio, and that inspires us to find new ways for guests to experience Tauck,” said Tauck CEO Jennifer Tombaugh. “River cruising continues to be one of the most popular ways to experience Tauck for the first time, and with these new shorter itineraries, we can now offer that exceptional entry point to guests with limited time.”

Among the new offerings, Essence of the Seine will launch aboard the new ms Reverie, sailing roundtrip from Paris through Normandy. The six-day itinerary features visits to Rouen, the D-Day Beaches, cider and Calvados tastings in Vernon, and a gala evening at a historic château. Departures are available in March and November, starting from US$3,490 per person, double occupancy, plus airfare.

Essence of the Danube, sailing between Budapest and Vienna aboard the ms Joy, includes guided tours of Vienna and Bratislava, an exclusive gala dinner at Vienna’s Palais Pallavicini, and wine tasting in Dürnstein. Departures run in October and November, starting from $2,990 per person, double occupancy, plus airfare

EXPANDING THE DOURO

Tauck is also significantly expanding its footprint on Portugal’s Douro River, one of the company’s most in-demand regions. The new ms Saudade will nearly double capacity on the Douro, supporting three

additional itineraries and reinforcing the company’s growing presence in the Iberian market.

New additions include Essence of the Douro, a six-day sailing from Porto to Barca d’Alva featuring curated excursions such as a cocktail-making workshop at a local quinta, a guided walk through Porto, and a visit to the historic city of Guimarães. Longer

Journeys include Porto Prelude: Cruising the Douro, a 10-day experience combining a multinight stay in Porto with cultural touring, and Exploring the Douro, Plus Madrid, an 11-day voyage that extends into Spain with a three-night stay in Madrid.With these additions, Tauck will offer 37 European river cruises in 2027, including six Tauck Bridges itineraries designed for families. Every journey remains fully inclusive, covering shore excursions, gratuities, onboard beverages including premium wines and spirits, airport transfers, luggage handling and taxes.For more information, go to www.tauck.ca.

WE’RE SEEING EXTRAORDINARY GROWTH ACROSS OUR RIVER PORTFOLIO

ms Andorinha in Portugal

This is how we

CHILL

YOUR WINTER ESCAPE IS CLOSER THAN YOU THINK

With legendary Bahamian hospitality and lively rhythmic celebrations, there’s a colourful world just waiting to be explored. Rejuvenate yourself with pristine white sand beaches and clear turquoise waters. Feed your happiness at five-star resort restaurants and laid-back local cafes.

Spend less time travelling and more time relaxing with non-stop flights from 5 Canadian gateways.

‘Martinique Sensation’ roadshow brings warm welcome to Toronto

TORONTO — Martinique, affectionately known as ‘The Island of Flowers’, gave travel advisors from Toronto and the GTA a warm FrenchCaribbean welcome at a ‘Martinique Sensation’ industry event on Nov. 11.

Hosted by the Martinique Tourism Authority (MTA) at the Malaparte Event Space, this year’s Martinique Sensation brought together travel advisors, media, suppliers and more for a celebration of all things Martinique – just in time for the busy winter travel season.

“We are so pleased to be back in Ontario again, and though we needed a day or two to adjust to the weather, we were instantly warmed by the strong connection we enjoy with our Canadian friends and partners,” said Muriel Wiltord, Director, Americas of the Martinique Tourism Authority.

Wiltord added that the MTA is “continuing to build upon the momentum we established in-market earlier this year, and sharing the authentic, accessible Martinique experience that has resonated so strongly with Canadian travellers.”

Air Canada has teamed up with Canadian outfitter Tilley to launch the limited-edition Air Canada x Tilley Bucket List Hat, inspired by travel and exploration. Based on Tilley’s T1 Iconic model, the black hat features Air Canada’s maple leaf rondelle and a printed underside listing 90 Air Canada destinations. Handmade in Canada, it is available at Tilley stores and online for $109 while supplies last. The collaboration blends Air Canada’s global reach with Tilley’s craftsmanship as the airline continues expanding internationally. New routes this winter include Guatemala, Guadalajara, Rio and Peru, with Mallorca, Catania in Sicily and Budapest joining the network by summer 2026.

Air Canada will continue to offer direct flights out of Montreal (year round) and direct flights out of Toronto through the winter, supplementing the Dec. 7 debut of a new direct flight from Quebec City to Fort-de-France.

Meanwhile Martinique’s reputation as a lovely and welcoming cruise port continues to grow. Between 2024 and 2025, the destination welcomed over 465,000 cruise passengers. A recently completed cruise village features eight kiosks and tented spaces for local vendors. The MTA is eagerly anticipating MSC Opera’s maiden voyage out of Fort-de-France in winter 2026.

Safety, shared language and values, and modern infrastructure are some of the pillars of Martinique’s appeal to Canadians, who also prize the destination’s verdant volcanic landscape, lavish yet intimate properties, and UNESCO-recognized status as a Biosphere Reserve, said the MTA. Martinique’s deep history and gastronomic pedigree includes the distillation of the country’s signature rhum agricole.

The delegation at the event included representatives from Archipel Evasion, Avis, Club Med, Ecolodge Domaine de Puyfferat, Hotel Bambou, Hotel Panoramic, Karibea Hotel, La Savane des Esclaves, Natiyabel,

Tropical Tour, Village Creole, Kaouanne and Tangerine.

Travel advisors were invited to participate in one-on-one and group workshops with these Martinique hoteliers, spas and restaurants, ahead of a cocktail reception and prizes.

“Much like Canada, Martinique is a country of diverse languages, of diverse influences, and of course, diverse experiences,” said Karine RoyCamille, Deputy Director, Americas of the Martinique Promotion Bureau.

“We continue to deepen our longstanding commitment to this market not only because we already have so much in common, but because we see the potential to continue to grow together in exciting new ways in the future.”

Muriel Wiltord, Director, Americas of the Martinique Tourism Authority and Karine Roy-Camille, Deputy Director, Americas of the Martinique Promotion Bureau

Photos credit Michelle Zimmer

Manulife Travel Insurance Incentive:

Opt In to Win

November 1 - January 31, 2026

Total prizes to be won is $7,500

To celebrate the launch of our new Travel platform, we’re launching our first ever rewards program for travel agents.

How it works:

• In the quote flow, select the optional digital marketing campaign and opt-in your clients who have declined travel insurance at time of booking but are interested in learning more about their options.

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Monthly draws

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Award level Opt-ins required to qualify Gold – $250 gift card 25+ Silver – $150 gift card 11 - 24 Bronze – $100 gift card 1 - 10

Total prize amount across the 3 months is $4,500.

The Manufacturers Life Insurance Company (Manulife)

Manulife, Stylized M Design, and Manulife & Stylized M Design are registered trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. © 2025 The Manufacturers Life Insurance Company. All rights reserved. Manulife, P.O. Box 670, Stn Waterloo, Waterloo, Ontario, N2J 4B8. Accessible formats and communication supports are available upon request. Visit manulife.ca/accessibility for more information.

Commencing on November 1, 2025, the Contest is available to Manulife contracted travel agents. No purchase necessary. There is a limit of one (1) Entry per entrant, per month during the Contest Period. Each month, eligible entrants may qualify to win either a Gold Prize, Silver Prize, or Bronze Prize, depending on the number of opt-ins attributed to them each month. The Gold Prize of CAD $250 requires 25 or more opt-ins in a month, the Silver Prize of CAD $150 requires an opt-in between 11-24 in a month and the Bronze Prize of CAD $100 requires an opt-in between 1-10 in a month. There is a total of 27 Prizes to be won, with three (3) Gold Prizes, three (3) Silver Prizes and three (3) Bronze Prizes to be won each month. Each month, the travel agent who meets the monthly opt-in threshold will receive one Entry for either the Gold Prize, Siver Prize or Bronze Prize. Odds of winning are dependent on the number of eligible Entries received for the Gold Prize, Silver Prize and Bronze Prize per month during the Contest Period. Correctly answered skill-testing question is required. Contest closes on January 31, 2026 at 11:59 pm Eastern Time. Complete Contest Rules available at <https://www.igoinsured.com/TravelWeb/Announcement/ContestMP6268525E.pdf>.

MP6163163E 10/25 AODA

Top performer awards $500 gift card for the 3 agents with the most opt-ins for the 3 agents with the most referred sales

Total prize to be won is $3,000 across 3 months. Awarded at the end of November, December and January. This event only runs for a limited time, so start opting in travellers today for more chances to win!