Mark Warner Summer 2019 Brochure

Beach Resorts 2019 Corsica | Lemnos | Rhodes | Sardinia | Turkey

Phokaia Beach Resort

Every moment matters Back in 1974, two friends came together and signed up 500 customers for ski holidays with a house-party atmosphere. Following their success, Mark Warner was born and over time, branched out into summer activity holidays. In the 80s we introduced our now famous childcare programme. Fast forward 44 years and Mark Warner has now grown into one of the most highly regarded independent tour operators in the UK. The Mark Warner customer remains at the heart of everything we do. Our idyllic Mediterranean beach resorts with superb tennis, watersports and cycling facilities are real crowd pleasers but so is the freedom to simply unwind by the pool.

Having welcomed Phokaia Beach Resort in Turkey into the programme in 2018 we are delighted to be returning to the much loved Paleros Beach Resort, Greece. This firm favourite has undergone a multi-million euro refurbishment and offers superb facilities and excellent conditions for watersports.

We set very high standards and it is the infectious energy, enthusiasm and attention to detail of the Mark Warner team that has been at the core of our summer holidays.

We passionately believe that your holiday is made up of hundreds of special moments and that every single one of them matters.

So, take a moment and start planning your Mark Warner holiday. We look forward to welcoming you to our beach resorts this summer.

Still independent and fully bonded

Contents Award winning holidays Hand-picked resorts Our staff make the difference Childcare and quality family time Fun for everyone Welcome to the waterfront Anyone for tennis?

Cycling adventures Step into fitness Relax and revive Perfect for adults Your dining experience Travel made easy Share your moment to win a holiday

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Turkey Phokaia Beach Resort

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Greece Levante Beach Resort Paleros Beach Resort Lemnos Beach Resort

42 48 54

Sardinia Perdepera Beach Resort

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Corsica San Lucianu Beach Resort

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Essential Information Watersports 74 Tennis 80 Cycling 82 Childcare 84 Travel information 88 How to book 90 Booking conditions 92

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Levante Beach Resort

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Phokaia Beach Resort

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Award winning holidays A Mark Warner holiday is no ordinary holiday. Our fantastic facilities and relaxed approach are the reason so many of our guests return year after year. We offer a collection of hand-picked Mediterranean beach resorts in stunning locations with first-class watersports and sporting equipment and an enthusiastic team of experienced and qualified British instructors.

Market leading childcare We are the market leaders in family holidays. Our exclusive childcare centres are filled with the latest toys, arts and crafts plus everyone’s favourite books. Days are packed full of activities on and off the water with our superb enthusiastic childcare team ensuring your children have a holiday to remember.

The care doesn’t end as the sun sets; our childcare team offer various free services into the evening, allowing parents time to enjoy a relaxed dinner over a glass of wine or two.

Exceptional service Our repeat business, referrals and annual travel awards are testament to the quality of our holidays. We attribute much of our success to our high calibre staff and their commitment to offering you outstanding customer service and childcare.

You will know from the moment you arrive, when you see the spectacular views and crystal clear waters; you’re in for an unforgettable time.

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INNE W EDIUMR

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INNE W EDIUMR

BRITISH TRAVEL AWARDS 2017

BRITISH TRAVEL AWARDS 2017

BRITISH TRAVEL AWARDS 2017

BRITISH TRAVEL AWARDS 2017

BEST SKI & WINTER SPORTS HOLIDAY COMPANY

BEST ACTIVITY/SPORTS HOLIDAY COMPANY

BEST ALL-INCLUSIVE HOLIDAY COMPANY

BEST ACTIVITY/SPORTS HOLIDAY COMPANY

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Hand-picked resorts Discover our collection of properties in idyllic Mediterranean settings. With beach front locations, exhilarating activities and revitalising spas, you can strike the perfect balance of trying something new and enjoying some ‘me time’.

Turkey Izmir, on the west coast of Turkey is home to the charming harbour town of Foça, known for its fishing boats and eateries overlooking the sea. Spend your days at Phokaia making use of the facilities and exploring the local area.

Rhodes Rich in history, explore the Medieval UNESCO listed old town and crusader castles, climb the mountainous landscape or relax at the stunning Levante Beach Resort.

Paleros Located in western Greece and known for its breathtaking mountainous landscape and lush greenery, Paleros is a truly magical destination. Whether you want to explore or relax, there’s something to suit every guest.

Lemnos For an authentic Greek experience a visit to the traditional, unspoilt island of Lemnos is a must. Our beach resort boasts breath-taking sunsets, rural charm and is the perfect place to relax and unwind.

Sardinia Beautifully unspoilt, this island exudes charm and enchants with its endless countryside. Perdepera has an impressive beach with the clearest azure waters in the Mediterranean.

Corsica An island of natural beauty, Corsica’s soaring mountains, coastline and wild nature will entice you. San Lucianu exudes natural beauty nestled between a mountain backdrop and sandy beach front.

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Perdepera Beach Resort

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Phokaia Beach Resort

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Our staff make the difference We set very high standards so you receive only the very best. You’ll encounter a desire to deliver and an infectious enthusiasm from our in-resort team. Led by your very own Mark Warner resort manager, our teams behind the scenes and front of house will provide you with exceptional customer service and an unforgettable holiday experience.

Hotel team We have chefs who cook with passion, bar staff mixing heavenly cocktails and a customer services team and local hotel staff who go above and beyond to ensure your holiday runs smoothly.

Childcare team Qualified nannies with endless enthusiasm and energy will look after and entertain your children, offering them a fun, safe and action-packed holiday. Our teams create a stimulating and imaginative programme with a combination of indoor and outdoor entertainment.

Waterfront team Experience our expert, dynamic waterfront crew who know their craft and have a passion for all things water-based.

Our staff offer free tuition and free courses and ensure a safe and fun experience is had by all.

Activities team Tennis coaches who give ace advice, cycling guides to explore with and fitness instructors to put you through your paces. If all this sounds like hard work, our beauty therapists are there to relax, rejuvenate and re-energise you.

UK travel experts Dedicated, attentive and knowledgeable, our experts know our resorts inside out and are on-hand to guide you through your options. They’ll add the essential touches, from childcare and beauty treatments to tennis, sailing or windsurfing lessons and build you that perfect holiday.

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Childcare and quality family time Family holidays are precious; we offer the perfect opportunity to enjoy activities as a family as well as some all-important time alone using our exclusive in-resort childcare. Whatever age your children, from four months to 17 years, our experienced and fully qualified nannies provide endless entertainment and excitement during the day. Once dusk falls our free evening childcare kicks in, so you can take advantage of our sleepover-style service to calm down your little ones after a busy day of activities.

Young families Don’t be put off travelling with babies, toddlers and minis!

Our resorts are designed to ensure all the family has the most wonderful, relaxing time. Young ones will be safe and happy in the care of our expert nannies offering a range of age appropriate activities. Simply choose morning or afternoon care and we’ll take care of the rest. Find out more on pages 84–87.

Baby Club - 4 to 11 months Inquisitive babies will adore our cheerful baby clubs while they investigate what’s new around them. There are plenty of toys, water play and quiet time for those all-important naps that you’ve worked hard to establish. All this is accessible with the security of knowing your precious one has a keyworker on a superb ratio of two babies to one nanny for familiarity.

Toddler Club - 1 to 2 years These little adventurers will love exploring our beach resorts under the ever-watchful eye of our childcare team. Their brightly painted clubroom is full of the latest toys and games to stimulate independent toddlers. They’ll love getting acquainted with the great outdoors and playing games in the pool.

Mini Club - 3 to 5 years Curious minis will be delighted when they see the toys on offer in their club. They’ll have fun making new friends, experimenting with arts and crafts, singing songs and enjoying plenty of beach and pool fun. Dedicated nannies will ensure every mini has the best experience.

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Phokaia Beach Resort

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Lemnos Beach Resort

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Fun for everyone We’ve perfected the art of keeping your children entertained while you dip in and out of the many free activities available. Our children’s and teenage clubs are immensely popular and are great for them to make friends and grow in confidence while experiencing new and exciting activities at the same time.

Active families There’s an element of independence for older children.

Our fantastic Junior, Kidz and Indy Clubs provide older ones with a great variety of activities including sailing, kayaking, windsurfing, playing beach games and exploring their creative side. Clubs are offered on a full day basis and children can drop in and out as they desire; allowing you ample time to enjoy activities as a family too. Find out more on pages 84–87.

Junior Club - 6 to 9 years Active Juniors love being outdoors. They have the perfect opportunity to learn to windsurf and sail, play on kayaks, wave jump, enjoy scavenger hunts, play team games and present their showcase at the end of the week. You’ll be sure to hear all about the new best friends they’ve made throughout their holiday.

Kidz Club - 10 to 13 years Independent Kidz will thrive on the endless activities available to dive in and out of. Activities include sea frisbee, kiteflying and pool gladiators, as well as learning or improving their sailing and windsurfing techniques. Team games from beach cricket to dodgeball all take place under the leadership of their club leader who they’ll idolise.

Indy Club - 14 to 17 years Teenagers love their families, but will also seek time with like-minded friends. That’s where the Indy Club comes in there’s a full programme of daytime activities and evening entertainment designed to keep teenagers occupied.

Supervised watersports are part of a typical day whilst ‘Indy dinner’, a team challenge and floodlit volleyball keep the atmosphere going well into the evening.

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Welcome to the waterfront You will find an amazing array of the latest equipment including performance dinghies, catamarans, windsurf boards and sails, SUP boards and kayaks, all available to use free of charge. If you already have some experience you can sail, windsurf or paddle off, confident in the knowledge our safety cover and advice is always on hand. If you are a beginner, you can join in one of our free group lessons. Find out more on pages 74–79.

Free watersports courses We offer free tuition in windsurfing and sailing at all of our resorts, no matter your ability. Simply choose your course, meet us on the waterfront and you’ll be improving your technique in no time.

Expert instructors Our qualified watersports team is on hand to help with free first class tuition and our beach resorts are RYA recognised training centres, so you can head home with a qualification as well as a tan.

Free watersports lessons for kids clubs Children booked into our Junior, Kidz and Indy clubs enjoy fantastic activities out on the water alongside their new friends as part of our clubs activity schedule.

Regatta Week Our yearly Regatta Week is specifically designed for anyone interested in dinghy racing. If you’re keen to learn, improve or just looking for some fun, come join us at Phokaia Beach Resort for the week of 15 June 2019.

Windsurf Development Week Our new dedicated Windsurf Development Week is perfect for intermediate windsurfers who want to advance their knowledge, experience and skill. This week will be held at Levante Beach Resort on 12 October 2019.

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Levante Beach Resort

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Phokaia Beach Resort

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On the water Sailing We operate a variety of free sailing sessions and clinics throughout the week with the aim to get you out on the water as much as possible. For those looking to progress, we have a full range of RYA courses which can be pre-booked before you travel, as well as private one-to-one tuition.

Windsurfing With free windsurfing tuition included at all of our resorts, all abilities can have a go. Our range of clinics, private lessons and RYA courses give you the opportunity to master the sport.

Foiling New for 2019, we are now offering foiling at Lemnos, and Levante Beach Resorts. Foiling is a new and exhilarating aspect to dinghy sailing and windsurfing and we’re looking forward to giving our guests the opportunity to have a go.

Kayaks and SUP boarding Our kayaks allow you the freedom to explore the local coast lines. Alternatively, practice your technique and balance on a stand up paddle board or sign up for one of the sunrise or sunset sessions. At Levante Beach Resort, you can try out our giant SUP board.

Waterskiing and Wakeboarding Whatever your ability, rest assured you are in expert hands.

We operate waterskiing and wakeboarding at Lemnos, Levante, Phokaia and Paleros Beach Resorts, bookable in resort. These resorts are particularly well suited for waterskiing and wakeboarding as sea conditions are often calm. We offer a high quality range of skis, which include standard and wide combo skis for beginners and a good selection of mono/slalom skis, wakeboards, junior skis and kneeboards.

Scuba diving We have PADI dive schools at Lemnos and Levante Beach Resorts. So if you have a passion for diving, or would like to learn, then let the warm, clear waters of the Mediterranean tempt you.

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Anyone for tennis?

Whether you want a gentle knock about, a social game or feel it’s time to improve your stroke, you’ll find our tennis facilities and resident coaching staff are outstanding. Sign up for a court and enjoy some free play or join our free tennis social evenings for some light-hearted competition.

Find out more on pages 80–81.

Court time We take tennis seriously. With 24 tennis courts spread across our beach resorts, there is plenty of time to hone your skills.

We provide free loan of adult and junior HEAD racquets and balls for coaching and casual play.

Up your game If you are looking to advance your game or just starting out, we provide a number of LTA accredited courses to choose from. Our signature Academy Course is ideal for those keen to improve and group coaching is tailored to ability. The Classic course and Tennis Xpress really suit those that may only pick up a racquet occasionally.

Intensive Tennis Our specialist weeks at Levante Beach Resort on 18 May and 5 October 2019 are perfect for regular players looking to maximise court time and improve those ground strokes under the watchful eye of our Mark Warner tennis pros.

Junior players We are always on the look out for the next Mark Warner tennis pro and are keen to encourage the next generation.

Our Mini and Junior LTA courses are designed for younger players from 3 years upwards. Mini players will love the exciting exercises and rewards while Juniors are encouraged to develop their tennis skills at a pace that suits them.

ACCREDITED COACHES APPROVED PROGRAMMES

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Phokaia Beach Resort

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Levante Beach Resort

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Cycling adventures Cycling is a great way to explore the local towns, villages and countryside. The terrain and topography surrounding our resorts makes for some fantastic rides. You don’t have to be a regular cyclist to enjoy the freedom our guided or free tours bring to your holiday. If you are a keen cyclist, be it on or off the road, our hand-picked resorts bring you the ultimate experience on two wheels. Find out more on pages 82–83.

Off the beaten track A great opportunity to discover the local area off the beaten track. Mountain biking is available at Perdepera, Lemnos, Levante, Phokaia and Paleros Beach Resorts and is free of charge. Take a free guided tour with our experienced bike team or simply explore the local area on your own.

Take to the roads Levante, Lemnos, Perdepera, Paleros, Phokaia and San Lucianu Beach Resorts are the perfect destinations for exciting road cycling holidays. Combine traffic-light open roads with challenging hills and enjoy some spectacular views. Join a free guided tour or take to the roads independently.

Free rider Head out for a day of discovery and adventure or along the secluded tracks to explore the local area independently and take in some stunning sites. Bikes are available throughout your stay for free use and our team can provide local maps and route advice.

Guided tours There are a variety of exciting guided tours throughout the week run by our experienced guides who have excellent knowledge of the local area. If you are a novice then start out by joining the easy rides where basic skills are practised and then progress onto the more challenging tours on offer.

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Step into fitness If you would like to work on your fitness while you are on holiday, we have plenty of classes that are included as part of your package for you to get involved in.

Work it out Our energetic fitness instructors offer a comprehensive and diverse programme with classes tailored to demand. Start your day with a beach power walk or try our sunrise and sunset stretches to relax and increase movement. There’s zumba and circuits designed to get your heart rate up or jump into the pool for some aqua-fit. We have something for everyone so you can be as active as you like.

Team sports There are plenty of team activities and sports for you to get involved in so you can enjoy some friendly competition and get to know some of your fellow guests. We offer volleyball, five-a-side football, touch rugby, cardio tennis and water polo at many of our resorts. Brand new to Phokaia Beach Resort, our resident coach runs beach tennis, combining elements of volleyball and tennis on the beautiful waterfront.

Sample daily schedule 08.00

Morning run or gentle walk

09.15

Low impact aerobics & stretch

10.15 Yoga

11.00 Volleyball 11.30

Aqua fit

15.00 Zumba 16.00

Water polo

17.00

Legs, bums & tums

18.00

Ab attack

18.30 Pilates* * At an extra cost

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Levante Beach Resort

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Phokaia Beach Resort

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Relax and revive Take a little time out to nourish your mind, body and soul while you are away. Each treatment is designed to suit your every need and resorts have their own signature spa, salon or in-house Viva health and beauty salons.

Treat yourself to a body massage or rejuvenate your skin with fantastic face and eye treatments. If your hands and feet are feeling neglected opt for a pedicure or manicure with our CND Shellac system.

Viva salons Offering a reviving range of treatments from manicures to massages, you’ll look and feel fresh and re-energised after a visit to one of our salons. Our health and beauty therapists are extensively trained and can offer personal consultations.

Viva health and beauty salons are available at Lemnos and San Lucianu Beach Resorts. A limited selection of treatments can be pre-booked online or through our travel experts.

Signature spas Find signature spas operated by independent health and beauty specialists at Levante Beach Resort. Indulge in spa and wellness facilities including sauna and relaxation areas, indoor heated pools, hair salon and manicure and pedicure stations.

At Phokaia Beach Resort, the spa boasts five treatment rooms and a sauna, so you can opt for a traditional hammam or facial. While Perdepera Beach Resort has its own intimate white-washed cabin with an in-resort beauty therapist.

At Paleros Beach Resort, the hotel spa offers a range of indulgent treatments including massages and manicures.

Please see our website or ask one of our experts for more details.

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Perfect for adults Our holidays are just as popular for solo travellers, couples and groups of friends, as they are with families. Hit the beach and learn or improve your sailing or windsurfing skills.

Tackle the hills with one of our guided tours, have a knock about on the courts or simply lie back and unwind by one of the adult only pools.

All our resorts have an adult atmosphere outside of school holidays while any pre-schoolers are often tucked away in their exclusive clubs. And let’s not forget that parents love the adult atmosphere as much as those without children.

Social time The variety of activities on offer allow plenty of time to meet new friends and enjoy team sports. Take part in a game of volleyball, be brave and join an energetic session of water polo, or pop along to one of the many fitness classes arranged by our activities team. We host social dinners to help you get to know fellow guests and our bars are the perfect spot to catch up on the day and join in fun evening entertainments.

Club Mark Warner These weeks bring together like-minded adults looking for an excellent range of activities, quality coaching, sociable evenings and dinners. This year we’re pleased to host Club Mark Warner at Levante Beach Resort on 8 June 2019 and Phokaia Beach Resort on 28 September 2019.

Enjoy an informal programme including barbecues, group dinners and sporting pursuits from sailing to fitness. Local excursions and group nights out, combined with all the usual Mark Warner activities and a dedicated host, will make your stay memorable.

Rooms without a single supplement San Lucianu Beach Resort (off-peak dates) and our Club Mark Warner weeks offer a limited selection of twin rooms with no single supplements. See our website or call our travel experts for details.

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Phokaia Beach Resort

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San Lucianu Beach Resort

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Your dining experience Great food is an essential ingredient of a Mark Warner holiday. That means sourcing the freshest produce and offering a wide choice of delicious dishes both local and international. Whether you want to try traditional specialities, eat lightly or indulge your sweet tooth, our chefs create imaginative and great tasting dishes.

Choosing the right plan for you Each of our carefully selected resorts have an individual meal plan, so it is important to choose the right one for you. Levante Beach Resort offers meals on a half board basis with the option to upgrade to full board and Paleros offers breakfast daily and half board for 5 nights, with the option of upgrading to include lunch. Perdepera and Lemnos include full board with wine, so you can sample the restaurants’ food at every mealtime. At Phokaia Beach Resort, guests enjoy our resort board, consisting of 5 days of full board and 2 evenings dining out in nearby Foça or at the resort beach BBQ. San Lucianu also offers resort board and includes wine with lunch and dinner.

Mixing it up Many resorts offer a number of dining choices. The main hotel restaurants serve a mixture of local platters including seasonal salads, mezes, fresh grilled fish and a variety of regional dishes. For more information on dining options please refer to the individual resort pages. For special dietary requirements, please speak to our travel experts.

Young taste buds Younger guests have their own ‘high tea’ with a special buffet full of healthy fun options for the fussiest of eaters.

High tea is offered every afternoon for babies and children from four months to nine years. In peak season, older children can dine with their family or join their own social dinner in their respective clubs with their new friends.

Bars for all occasions Relax with your morning latte or sip on a refreshing beer.

Our beach bars are a great spot for watching the exhilarating watersports and there’s always a cocktail of the day to enjoy as the sun sets.

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Travel made easy There’s nothing better than a smooth journey and relaxing start and finish to your Mark Warner holiday. Our in-resort teams arrange hosted coach transfers from the local airport.

Find out more on pages 88–89.

Chartered flights Enjoy civilised departure times for a relaxing start to your holiday. We carefully select our charter flying partners and are delighted to continue our successful partnerships with British Airways, Easyjet and Jet2. Our travel experts can help you arrange special seating requests, carriage and sports equipment and extra baggage.

Regional flying We offer Manchester flights to our San Lucianu Beach Resort in Corsica and Paleros Beach Resort in Greece.

If you would prefer to fly from your local airport our travel experts can assist you and tap into a range of scheduled and charter services that match your requirements.

Resort transfers We know that when you step off the plane, you want to get your holiday started as soon as possible. When you arrive at the airport, you will be met by a Mark Warner representative, who will take you to the coach, where you will be driven directly to the hotel. With transfer times from just 15 minutes, we make sure your journey to the resort runs smoothly and efficiently.

Travelling with little ones British Airways pre-book all seats enabling families to sit together while other partners offer a pre-booking service, available at a small fee. Infants are allowed a small baggage allowance and pushchairs can be taken up to the gate. Our in-resort team are on-hand to help out from the arrivals hall to the local coach transfers.

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Share your #MWmoment to win a holiday!

Mark Warner holidays are all about those special moments and we want to see yours. Maybe you have just completed a RYA sailing course, your little one is in the childcare show or you just want to show off your tan. We want to see your photos and videos.

@sarah_gib

Throughout summer 2019 we will be giving away ÂŁ200 worth of Mark Warner vouchers each month plus the grand prize of a holiday for four at the end of the season to our overall favourite!

Simply include #MWmoment on your posts to be entered.

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Beach Resorts Turkey Foรงa Phokaia Beach Resort

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Greece Rhodes Levante Beach Resort

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Paleros Paleros Beach Resort

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Lemnos Lemnos Beach Resort

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Sardinia Perdepera Beach Resort

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Corsica San Lucianu Beach Resort

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Phokaia Beach Resort

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Phokaia Beach Resort Foรงa, Turkey Best for...

Those keen to get out on the water and make use of the fantastic waterskiing facilities and conditions.

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The prime beach front setting and proximity to the charming nearby town of Foรงa make Phokaia Beach Resort an ideal choice for active families. Guests can enjoy the first-class facilities as well as exploring this beautiful part of Turkey.

With a friendly, welcoming atmosphere and superb childcare and sporting facilities, it truly is the perfect family getaway destination.

Location Positioned on the west coast of Turkey, in Izmir, Phokaia Beach Resort sits on the outskirts of the harbour town of Foça.

Visitors to this picturesque town can dine in one of the many restaurants overlooking the Mediterranean Sea and take in the views of the bay lined with traditional fishing boats. Foça is just 10 minutes from the resort via the local shuttle bus or taxi, or why not hire bikes and explore the local area?

Phokaia Beach Resort Foça

Average temperature ˚C May Jun Jul Aug Sep Oct 26 31 34 33 29 24

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Turkey

Average wind speed Beaufort scale: 2 – 5 Flight time From 4 hours Izmir Airport

Transfer time 1 hour 20 mins

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Phokaia Beach Resort New for 2018, this beautiful Mediterranean resort is perfect, whether you’re in need of a relaxing break or an action-packed getaway.

Sitting within mature gardens on a dazzling bay, guests can spend their days taking a dip in the 50m free-form swimming pool or enjoying a cocktail at the beach-side bar.

And relax With 3 pools, comfortable cabanas, a long beach and spa, you’ll effortlessly slip into holiday mode. Try a traditional Turkish hammam treatment, or relax and revive in the sauna, Turkish bath or indoor pool.

The inviting sun loungers are perfectly positioned to watch the world go by.

Room to unwind Guests enjoy contemporary Turkish design in a variety of room types, including twins, interconnecting, family rooms and villas.

Families will love the spacious family rooms with bunk beds for the children.

Make sure to upgrade to a superior room for a balcony with views over the resort and out to sea.

Culinary experience Chefs cook delicious, locally sourced ingredients and offer a variety of Turkish and international cuisine. You can dine a la carte at the beautiful hotel restaurant and sample the fresh food from the grill or traditional pide and gozleme made to order.

Family time There is so much for children to enjoy at this friendly resort. The six age groups are split across 3 locations, with stimulating timetables in place to ensure that young minds are always occupied with plenty of outdoor and indoor activities. Guests can also enjoy tennis, cycling and watersports as a family and create memories together to last a lifetime.

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Take to the water All abilities can get involved on the waterfront. For beginners, the conditions are perfect for sailing and windsurfing close to the shore. Those with more experience can venture further out and enjoy on-shore winds or take advantage of the waterskiing facilities. If you want to be on the water in a more relaxed setting, why not take out a SUP board or kayak?

With a fantastic range of equipment and instructors on hand, you won’t want to leave the warm waters of the Aegean Sea. On-shore activities With four flood-lit tennis courts and a superb team of coaches, Phokaia is a great choice for tennis enthusiasts. Enjoy a game of social tennis or try your hand at beach tennis for a fun and lively game.

For those who want to focus on improving their technique, you can book onto a class or private tuition. Why not join a free cycling tour of the area and take in the views with one of our experienced guides? You can also get involved with the comprehensive fitness programme, from Zumba and circuits to morning and sundown stretches.

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Phokaia Beach Resort Dining Our new resort board offers flexible dining, so guests enjoy the freshly prepared food in the restaurant as well as the opportunity to sample the local cuisine in Foça. Expect delicious buffet breakfasts and lunches each day, while our evening dining includes 5 nights in-resort. For 2 nights a week you can visit nearby Foça or for those preferring the convenience of staying in resort, a beach BBQ is available to book.

Childcare Baby, Toddler and free Mini Club sessions 6 mornings 9am to 12.30pm or 6 afternoons 2.30pm to 5.30pm. Full days on request and at a small fee. Free Junior, Kidz and Indy Club sessions 6 full days 9am to 12.30pm and 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

Please find further childcare information and prices for infants under 2 years on pages 84–87.

Guide prices Flying from London Heathrow or Manchester.

Prices are per adult per week on a half board plan. Regional flights are available on request.

May from £749 June from £949 July from £1549 August from £1669 September from £929 October from £899

Foça Harbour

Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions 11

Specialist weeks Regatta Week

15 June

Club Mark Warner

28 September

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Resort map 1 Reception 2 Restaurant 3 Main hotel rooms 4 Terrace Bar 5 Spa, gym, indoor pool 6 Garden rooms 7 Swimming pool

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8 Children’s pool 9 Family rooms 10 Fitness centre 11 Garden villas 12 Beach bar/Restaurant 13 Waterski pontoon

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Accommodation

Facilities

224 rooms Double / Twins Double / Twins sofa bed Superior Double / Twins Superior Suites Family Rooms Accessible Family room Interconnecting Superior Interconnecting Villas

2 Restaurants 2 Bars Family pool Children’s pool Indoor pool 4 Tennis courts Cycling centre Aerobics area Health spa Hotel shop Children’s playground 4 Children’s clubs Parents’ kitchen Baby and Toddler crèche from 4 months Free WiFi Complimentary beach towels

Activities Tennis (with tuition*) Sailing with tuition Windsurfing with tuition Road & Mountain biking Fitness programme Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* PADI scuba diving centre* Evening entertainment *At extra cost

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Levante Beach Resort Rhodes, Greece Best for...

Fantastic choice of swimming pools, all round watersports centre and tennis and road cycling centres.

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Positioned on the edge of Kolymbia lies our magnificent Levante Beach Resort. Perfectly positioned on the beach stretching an incredible 7km, this contemporary resort offers something for everyone.

Watersports enthusiasts will love the ideal wind conditions, while keen cyclists can conquer the hills surrounding this beautiful region. The choice of activities, pools, bars and restaurants will keep the whole family entertained.

Location Walk for just 20 minutes and you chance upon the local village of Kolymbia with its avenue lined with Eucalyptus trees. At night you can enjoy the vibrant atmosphere in local tavernas.

Hire a car from the hotel and you’re just 30 minutes away from both historic Rhodes Town and the picturesque ancient village of Lindos. Travelling by car is the perfect way to explore the many historical sites and delightful Greek villages this island has to offer.

Rhodes Town Paradisi Airport

Average temperature ˚C May Jun Jul Aug Sep Oct 26 30 31 31 30 26

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Rhodes

Levante Beach Resort

Lindos

Average wind speed Beaufort scale: 2 – 4 Flight time From 4 hours Transfer time 30 mins

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Levante Beach Resort Located on the beach front with stunning views across the bay, Levante is the perfect choice for families, friends and couples keen to sample a wide range of sporting activities or simply take time out to relax. Once you’ve experienced Levante, you’ll keep coming back.

And relax The resort boasts 6 tempting pools, including a heated indoor pool and sports pool, all with sun loungers just waiting for you to relax on. The signature spa will entice you to some well-deserved pampering.

Room to unwind Guest rooms and suites are fresh and airy with a contemporary décor and open onto a balcony or terrace. Scattered around the main hotel amidst pools and gardens, guests can choose from twins and doubles, interconnecting rooms and suites, 7 of which have their own pool. Upgrade to superior rooms for enhanced views.

Culinary experience Chefs cook with fresh and locally sourced produce that form abundant buffets including fresh pastries for breakfast, a variety of salads, delicious grilled fish and local cuisine for lunch and dinner. All can be enjoyed whilst dining al fresco at one of the hotel’s restaurants.

Family time Our fun, experienced and qualified nannies provide first-class care and run popular activities for your children.

Our custom-designed, air-conditioned childcare centre is full of the latest equipment and toys. There is a large paddling pool for babies and toddlers plus a children’s playground. Families love splashing in the free-form swimming pool and getting involved in the extensive range of activities.

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Take to the water You can’t beat the watersports centre at Levante, combining excellent conditions and an expansive sailing area with a team of qualified instructors to guide you through the diverse activities on the water. The waterfront welcomes all levels of sailor and windsurfer as well as those keen to waterski and wakeboard. For a more relaxing excursion, you can glide around the coastline on a kayak or SUP board. If you prefer life under the water, then why not try our snorkelling and PADI diving experiences?

On-shore activities Go out on a free, guided road cycling or mountain bike tour and experience a relaxed coastal ride or head to the surrounding hills for some tough climbing and exhilarating descents. The tennis centre boasts a fantastic show court plus a team of dedicated, qualified coaches who will put you through your paces.

Join in with our fitness classes for gentle stretching or a more fast-paced workout.

If you still have energy to burn, why not hit the well-equipped hotel gym?

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Levante Beach Resort Dining Guests on half and full board options experience delicious buffet breakfasts, lunches and dinners at the Amalthia restaurant.

Guests who are ‘on the go’ with the many activities can grab a quick bite from the poolside snack bar or try our à la carte Annora restaurant for a leisurely lunch. Both are at an extra cost except for those on a full board plan when the Amalthia is closed. Open to all every evening in high season is a Greek Taverna.

Childcare Baby, Toddler and free Mini Club 6 mornings 9am to 12.30pm or 6 afternoons 2.30pm to 5.30pm.

Full days on request and at a small fee.

Free Junior, Kidz and Indy Club 6 full days 9am to 12.30pm & 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

Baby sterilisers available as required. Please find further childcare information and prices for infants under 2 years on pages 84–87.

Guide prices Flying from London Heathrow on a Saturday.

Prices are per adult per week on a half board plan. Regional flights on request.

May June July August September October

from £749 from £1029 from £1579 from £1799 from £949 from £939

Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions

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Specialist weeks Intensive Tennis 18 May & 5 Oct Club Mark Warner 8 June Windsurf Development Week 12 Oct

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Reception Hotel restaurant/bar Indoor pool Gym (lower ground) Tennis show court 5-a-side football Children’s playground Kids’ pool Main pool

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Resort map

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10 Day: Snack bar Night: Greek taverna 11 Architectural ruins 12 Adult pool 13 Pool suites 14 Annora restaurant 15 Beach bar 16 Aerobics area 17 Sports pool

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Accommodation

Facilities

224 rooms Deluxe and superior twins Accessible twins Deluxe and superior doubles Deluxe interconnecting Deluxe and superior suites Suites with own pool

3 Restaurants 3 Bars 2 Family pools Adult pool Children’s pool Indoor pool Sports pool 7 Tennis courts Cycling centre Aerobics area Health spa Hotel shop Children’s playground 4 Children’s clubs Baby and Toddler crèche from 4 months Room service Free WiFi Complimentary beach towels

Activities Tennis (with tuition*) Road cycling & Mountain biking Fitness programme Sailing with tuition Windsurfing with tuition Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* PADI scuba diving centre* Water polo Table tennis Evening entertainment *At extra cost

Call our experts on

033 3305 4700

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Paleros Beach Resort Paleros, Greece Best for...

Beginner watersports. Take to the water and let our expert instructors guide you in waterskiing and SUP boarding.

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We are delighted to offer the completely refurbished Paleros Beach Resort this season. With fantastic facilities and accommodation, this resort is sure to become a firm favourite. The hotel is well positioned near the traditional Greek village of Paleros and the magical island of Lefkada.

Nestling in a bay backed by olive-grove-clad mountains and washed by the dazzling Ionian sea, it’s perfect for action and exploration as well as simply relaxing.

Location Located in western Greece, the setting could hardly be more beautiful. A seemingly landlocked bay, surrounded by mountains and lush gardens, its calm blue waters are ideal for waterskiing.

Just a 30 minute walk or a gentle cycle away is the small village of Paleros, which guests can visit to enjoy quaint seafront bars and traditional Greek tavernas.

Preveza Airport

Average temperature ËšC May Jun Jul Aug Sep Oct 26 32 35 35 30 26

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Greece

Paleros Beach Resort

Average wind speed Beaufort scale: 2 – 3

Paleros

Flight time From 3 hours 25 mins Transfer time 30 mins

Artist impression

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Paleros Beach Resort New to our summer portfolio for 2019, the idyllic Paleros Beach Resort is perfect for adults and families alike.

The areas surrounding the resort are worth a visit, hire a free bike or amble to Paleros and explore this charming, traditional town.

And relax Set in beautiful surroundings, families will love the family pool, or for a more tranquil vibe try the adult pool to unwind. Head to the long sandy beach that runs along the width of the resort and relax with a drink in the evening at the bar. The hotel spa and wellness centre offers a range of indulgent treatments including massages and manicures.

Room to unwind Set amidst flower-filled gardens and lovingly tended lawns, the newly refurbished accommodation at Paleros is made up of individual low-rise buildings with terracotta roofs. 130 modern rooms range in size from twin and doubles to family rooms, interconnecting and suites to accommodate all sizes of party.

Culinary experience Local ingredients and traditional Greek influences are key to buffet lunches and dinners at the main restaurant. Fresh and vibrant salads, grilled meats, fish, baked goods and tempting pastries and desserts can all be enjoyed al fresco.

Family time Little ones will love the newly refurbished childcare centre filled with the latest games and toys. The childcare and waterfront teams will help them learn to sail, windsurf and ensure they get plenty of pool time too. Families can make the most of the activities in resort or explore the nearby pretty village of Paleros.

Artist impression

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Take to the water The calm waters make for perfect conditions for water-skiing and wakeboarding. You can also take out a stand up paddle board or kayak to explore along the coastline. Our enthusiastic and expert waterfront instructors are on hand throughout the week to run free windsurfing and sailing courses and the light breezes are great for beginners and improvers to test their skills on the water.

Artist impression

On-shore activities Those wanting to stick to land based sports can take advantage of the four tennis courts with LTA approved coaches on hand for private and group lessons.

Mountain and road bikes are available to use free of charge or you can head out on a free tour with our experienced guide. Plus guests can get stuck into the extensive fitness programme that runs throughout the day. After all that hard work why not head to the spa for a relaxing treatment.

Artist impression

Artist impression

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Paleros Beach Resort Dining There are two restaurants at Paleros Beach Resort – the well-placed main restaurant with outdoor terrace and the quaint Taverna near the beach. Meals in the main restaurant are served buffet-style and à la carte Greek specialities at the Taverna.

You will have the opportunity to sample the local cuisine as well as the delicious food within the resort. Guests enjoy 5 nights half board dining with the option of upgrading to include lunch each day. On 2 evenings, you can wander to Paleros village and explore the local restaurants or enjoy the hotel barbeque at an additional cost.

Childcare Baby, Toddler and free Mini Club sessions 6 mornings 9am to 12.30pm or 6 afternoons 2.30pm to 5.30pm. Full days on request and at a small fee. Free Junior, Kidz and Indy Club sessions 6 full days 9am to 12.30pm and 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

Baby sterilisers available as required. Please find further childcare information and prices for infants under 2 years on pages 84–87.

Paleros village

Guide prices Flying from London Heathrow or Manchester.

Prices are per adult per week on a half board plan. Regional flights are available on request.

May June July August September October

from £1549 from £1079 from £1679 from £1849 from £1029 from £999

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Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions

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Resort map 1 2 3 4 5 6

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Reception Family pool Hotel restaurant Hotel bar Pool bar Adult’s pool

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7 Aerobics/Fitness area 8 Taverna 9 Beach bar 10 Children’s pool 11 Spa & wellness centre

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Artist impression

Accommodation

Facilities

130 rooms

2 Restaurants

Twins

3 Bars

Doubles

Adult pool

Family rooms

Children’s pool

Suites

4 Tennis courts

Interconnecting

Cycling centre

Activities Tennis (with tuition*) Road cycling & Mountain biking Fitness programme

Aerobics area Spa & Wellness Centre 4 Children’s clubs Parent’s kitchen

Sailing with tuition

Baby and Toddler crèche from 4 months

Windsurfing with tuition

Free WiFi

Kayaking

Complimentary beach towels

Stand up paddle boarding Watersports courses* Waterskiing* PADI scuba diving centre* Table tennis Evening entertainment *At extra cost

Call our experts on

033 3305 4700

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Lemnos Beach Resort Lemnos, Greece Best for...

Adult only pool, first class watersports facilities and 4 tennis courts.

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Situated on the peaceful Plati beach with its picturesque bay, Lemnos Beach Resort is a fantastic choice for families. With a west-facing setting, guests enjoy mesmerising sunsets as they dine at our terrace restaurant or from the beach bar with a cocktail.

Start your day with a sunrise SUP session around the delightful 3km coastline and as the winds gently increase, take to the waters on a dinghy or windsurf and sail across the bay.

Location The unspoilt island of Lemnos is the perfect Mediterranean getaway destination. The pretty harbour town of Myrina with its Venetian castle and waterfront restaurants is only a 10 minute drive from the hotel and offers the chance to experience traditional Greek culture.

Explore the charming villages and ports nearby on a free expert guided bike tour, or take to the waters and enjoy a local boat cruise.

Average temperature ËšC May Jun Jul Aug Sep 25 29 30 30 28

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Lemnos

Average wind speed Beaufort scale: 2 – 4

Kratikos Airport

Flight time 3 hours 50 mins

Myrina

Transfer time 30 mins

Lemnos Beach Resort

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Lemnos Beach Resort This welcoming hotel is particularly family friendly with a spacious layout, village vibe and excellent facilities.

A firm favourite with a loyal following, Lemnos has much to offer if you’re holidaying with friends or as a couple.

And relax The main swimming pool is perfect for those lazy days and when you fancy cooling down either by taking a refreshing dip or heading to the pool bar for a cocktail. Why not pre-book yourself a treatment for your stay and escape to our Viva salon? Indulge in some ‘me time’ and enjoy a beauty treatment with one of our therapists.

Room to unwind Our attractive terraces along the hillside feature contemporary villa-style rooms with air-conditioning and a private balcony or terrace with elevated views towards the sea. The choice of twin rooms with extra beds, suites and interconnecting rooms are ideal for families. Upgrade to premium rooms for a favoured location or view.

Culinary experience Lemnos has a strong agricultural and fishing culture which provides our Greek chefs with an array of locally sourced produce. Generous breakfast buffets have both regional and British influences. At lunchtime, guests can expect a variety of salads, fresh fish, meat and traditional dishes. Al fresco dinners include Greek delicacies and delectable barbecues.

Family time Children are in great hands with our fun and professional nannies. There’s a spacious air-conditioned crèche, outdoor play area and children’s pool for the young and curious. Active Juniors and independent Kidz and Indys enjoy an action-packed programme learning new sports and playing team games.

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Take to the water The resort’s sandy and gently shelving beach is excellent for watersports and splashing in the crystal clear shallows.

The calm morning water entices waterskiers and wakeboarders before breezes gradually build creating perfect conditions for sailing and windsurfing.

If you prefer to follow the coastline, you can try your hand at kayaking and SUP boarding or dive into the deep blue sea for an underwater experience.

On-shore activities Our cycling centre has a large fleet of road and mountain bikes so you can join a guided tour or pedal out on your own, taking in views of the rural island. Enjoy a game of tennis on one of the resort’s four tennis courts either in a social setting or in a group or private lesson. If fitness classes are more your thing, our instructors run a daily exercise programme including aqua aerobics, circuits and stretch. There’s beach volleyball for the energetic or you can simply recline on a sun lounger and watch the action.

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Lemnos Beach Resort Dining Enjoy delicious and varied breakfast and lunch buffets with fresh provincial produce that changes daily, served in the hotel’s balcony terrace restaurant with bay views. Dinner is served outdoors at the hotel’s authentic Greek Taverna restaurant looking out to sea. Dining at Lemnos is offered on a full board plan, with wine at both lunch and dinner included.

Childcare Baby, Toddler and free Mini Club 6 mornings 9am to 12.30pm or 6 afternoons 2.30pm to 5.30pm.

Full days on request and at a small fee.

Free Junior, Kidz and Indy Club 6 full days 9am to 12.30pm & 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

A parents’ kitchen is available for little ones.

For further childcare information and prices for infants under 2 years please see pages 84–87.

Guide prices Flying from London Heathrow on a Sunday.

Prices are per adult per week on a full board plan including wine and water at lunch and dinner.

May June July August September

from £1499 from £1029 from £1629 from £1729 from £949

Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions

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Resort map 1 2 3 4 5 6 7 8 9

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Reception Hotel restaurant Terrace restaurant Pool bar Adult & toddler pools Hotel bar Beach bar Viva Aerobics area

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Accommodation

Facilities

103 rooms Twins / Premium Twins Large twins / Premium Large Twins Interconnecting rooms / Premium Interconnecting rooms Family suites / Premium Family suites

Restaurant and terrace barbecue 3 Bars Swimming pool Toddler pool Cycling centre 4 Tennis courts Viva health & beauty salon Children’s play area 4 Children’s clubs Baby and Toddler crèche from 4 months Parents’ kitchen Evening childcare Free WiFi Complimentary beach towels Hotel shop

Activities Tennis (with tuition*) Road cycling & Mountain biking Aerobics and fitness programme Sailing with tuition Windsurfing with tuition Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* Wakeboarding* Super sofa* PADI scuba diving courses* Water polo Beach volleyball Table tennis Evening entertainment *At extra cost

Call our experts on

033 3305 4700

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Perdepera Beach Resort Sardinia Best for...

Stunning, long sandy beach and a traditional village setting.

Superb mountain and road cycling.

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Sitting between a magnificent golden beach and lush green mountain backdrop, Perdepera is an attractive, traditional villa-style resort located in the picturesque and unspoilt island of Sardinia.

Italian influence runs through the food and laid-back style of this intimate resort with watersports, cycling, tennis and market-leading childcare making for a perfect getaway.

Location Found in the province of Ogliastra on the East coast, Perdepera offers wonderful landscapes and nature at its best.

The coastline is dotted with secluded beaches, rocky headlands and dramatic cliffs. Hire a car for the week from Cagliari and take in the beautiful mountains and red cliffs overlooking the Mediterranean Sea. The island has an ancient history with Roman ruins and unique Nuraghi stone edifices.

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Average temperature ËšC May Jun Jul Aug Sep 23 27 30 31 26

Sardinia

Average wind speed Beaufort scale: 2 – 4 Perdepera Beach Resort

Flight time 2 hours 45 mins Transfer time 2 hours

Cagliari Airport

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Perdepera Beach Resort Located on one of Europe’s most desirable islands, this club-like resort offers something for everyone.

Combining a tranquil beach front location with traditional Italian influences, the whole family will enjoy the activities and sites on offer.

And relax The beautiful adult pool is the perfect spot to simply lounge and enjoy the laid-back atmosphere while families can enjoy the main swimming pool. Many guests head to the long sandy beach with crystal clear water to enjoy the sea views on a beach bed under a sunshade. At the end of the day you can relax on your garden terrace, at the brand new beach bar or join friends at the social hotel bar for pre-dinner cocktails.

Room to chill Set within beautiful gardens, guests enjoy staying in charming terraced villa-style chalets with colour wash and stone rendering. Choose from air-conditioned doubles, triples, interconnecting and family rooms with en-suite shower rooms, fridge, TV, safe and a private terrace within shaded gardens. Upgrade to a recently refurbished superior or prestige double room.

Culinary experience The chefs at Perdepera use locally sourced produce from the land and sea in their plentiful buffets. You’ll enjoy fresh tuna, sea bass, sardines and spit roast meats in addition to the essential components of Italian cuisine of pasta dishes, fresh tomato sauces, olives, fresh vegetables and sheep’s cheese.

Family time Toddlers will love playing in the shaded gardens and dipping in the pool. Our expert childcare and waterfront team will have children 3 years and upwards out on the water having fun in a sail boat.

Families can splash in the shallow waters, head out kayaking or enjoy a game of tennis together.

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Take to the water Sheltered by a headland, the sailing at Perdepera is ideal for beginners in the morning, with the wind picking up in the afternoon making for more challenging conditions. There is free sailing and windsurfing tuition throughout the week with our expert, RYA qualified instructors.

Alternatively, try one of the resort’s kayaks or SUP boards for some leisurely touring.

Guests can also visit the local PADI dive centre for a range of scuba diving sessions that can be booked at the hotel.

On-shore activities A full fitness programme is available and included in your holiday cost. There are two tennis courts with our resident professional coach who is on hand to provide group or private tuition. Mountain and road bikes are available to hire free of charge or join a tour with our experienced guide, giving you the opportunity to explore the beautiful region. If you want to relax after taking part in the many activities on offer then why not book a treatment or massage in the resort?

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Perdepera Beach Resort Dining Full board dining with breakfast, lunch and dinner is taken in the main restaurant and offers guests buffet style dining. Wine and water are included at both meal times. The food at Perdepera Beach Resort is a delicious combination of locally sourced produce with pastas, salads, and grilled meats and fish.

Childcare Toddler and free Mini Club 6 mornings 9am to 12.30pm or 6 afternoons 2.30pm to 5.30pm.

Full days on request and at a small fee.

Free Junior, Kidz and Indy Club 6 full days 9am to 12.30pm & 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

A parents’ facility is available for little ones.

For further childcare information and prices for infants under 2 years please see pages 84–87.

Guide prices Flying from London Heathrow on a Saturday, prices are per adult per week on a full board plan including wine and water at lunch and dinner.

May June July August September

from £1249 from £949 from £1499 from £1599 from £919

Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions

Resort map 1 Reception 2 Dive centre 3 Beach 4 Family pool 5 Adult pool 6 Junior/Kidz club 7 Amphitheatre 8 Bar 9 Restaurant 10 Accommodation 11 Beach bar

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Accommodation

Facilities

94 rooms

Adult pool

Doubles (Classic, Superior & Prestige)

Family pool

Triples

2 Restaurants

Family rooms

2 Bars

Interconnecting rooms

2 Tennis courts

Activities Tennis (with tuition*)

Treatment room 4 Children’s clubs

Road cycling & Mountain biking

Toddler crèche from 12 months

Fitness programme

Evening childcare

Sailing with tuition

Complimentary beach towels

Windsurfing with tuition

Free WiFi

Kayaking Stand up paddle boarding RYA watersports courses* Beach volleyball Table tennis Evening entertainment *At extra cost

Call our experts on

033 3305 4700

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San Lucianu Beach Resort Corsica Best for...

Beautiful mountain views, picturesque cycling routes and Ă la carte dining.

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The island of Corsica is known for its magnificent mountain scenery and natural landscapes. Framed by peaks, San Lucianu Beach Resort sits on the ruggedly beautiful eastern coastline close to the charming town of Moriani Plage.

San Lucianu awaits those looking for a social resort with Ă la carte dining, superb childcare, and a full range of Mark Warner facilities and activities.

Location Walk just 10 minutes along the beach and you’ll discover Moriani Plage, where you can amble around small local shops, pick up a delicious ice cream or visit one of the charming cafés for your morning coffee.

Bastia Airport

Average temperature ˚C May Jun Jul Aug Sep 23 25 29 29 26

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Corsica

San Lucianu Beach Resort

The picturesque old port town of Bastia, with its Baroque churches is just a 40 minute drive from the resort. Hire a car and explore this stunning island.

Average wind speed Beaufort scale: 2 – 3 Flight time 2 hours 20 minutes Transfer time 30 mins

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San Lucianu Beach Resort Situated on a long stretch of sandy beach with a backdrop of soaring mountains, this ever-popular resort has a club atmosphere where friends and family can relax together.

And relax You’ll slip into holiday mode with ease at San Lucianu. Take some time out from the activities and recline on a sun lounger under the trees or revive yourself with a dip in one of the swimming pools. Our skilled beauty therapists are on hand at the Viva salon to help you escape, relax and enjoy some ‘me time’.

Room to unwind Guest rooms are well positioned at the heart of the resort. Each of the airy rooms is decorated tastefully and most offer spectacular sea or mountain views.

There are a number of family style rooms available, or you can upgrade to a refurbished superior room.

Culinary experience Delicious hearty meals are the order of the day in Corsica using fresh, local produce. Enjoy buffet and à la carte al fresco dining at the Terrace restaurant with themed evenings to reflect the local cuisine and specialities of our head chef.

Family time This family friendly resort has a large air-conditioned childcare centre, home to our enthusiastic team. Junior and Kidz clubs have their own personal beach shack whilst independent teenagers meet new friends and learn new skills in our laid-back Indy club. There is so much to enjoy as a family too; choose one of the many watersport activities or opt for a friendly game of badminton.

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Take to the water Perfect wind conditions and flat waters ensure superb sailing and windsurfing for all levels, while the gently shelving sandy beach is reassuring for even the most apprehensive beginner. We offer free sailing and windsurfing, a range of RYA courses for adults and children, or you can try your hand at increasingly popular stand up paddle boarding. Early risers can enjoy the breathtaking sunrise and head out for a sunrise SUP. On-shore activities There are three tennis courts and an LTA accredited coaching programme at San Lucianu. A variety of aerobic and fitness classes run every day with our experienced instructors or if you fancy exploring the island, you can head to the mountains and waterfalls by foot or on one of our guided bike tours.

Corsica boasts some of the most beautiful roads in Europe and our cycling centre has a fleet of free hybrid and road bikes. You can explore solo or let our expert guides take you on a range of easy, intermediate or challenging rides.

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San Lucianu Beach Resort Dining Guests enjoy varied breakfast buffets and lunches and delectable pizzas handmade to order. Evening meals are mostly à la carte, except for a couple of nights when a bbq and buffet are the order of the day.

Resort board dining is included at San Lucianu, so guests can enjoy 5 days full board and 2 days half board with wine at lunch and dinner.

For these 2 evenings, you can either explore the local area of Moriani-Plage or enjoy the resort BBQ at an additional cost.

Childcare Baby, Toddler and free Mini Club 6 mornings 9am to 12pm or 6 afternoons 2.30pm to 5.30pm.

Full days on request are at a small fee.

Free Junior, Kidz and Indy Club 6 full days 9am to 12pm & 2.30pm to 5.30pm.

Free evening childcare (4 months to 17 years).

A parents’ kitchen is available for little ones.

For further childcare information and prices for infants under 2 years please see pages 84–87.

Guide prices Flying from London Gatwick and Manchester on a Sunday. Prices are per adult per week on a full board plan with wine and water at lunch and dinner.

May from £1099 June from £879 July from £1429 August from £1519 September from £849 Prices shown are based on 7 nights, per adult and for guide purposes only. Please see our website for latest prices and full terms and conditions.

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Resort map 1 Hotel and reception 2 Restaurant 3 Adult pool 4 Family pool 5 Beach bar 6 Volleyball 7 Aerobics area 8 Viva 9 Hotel bar

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Accommodation

Facilities

95 rooms

Terrace restaurant

Twins

2 Bars

Superior twins

2 Swimming pools

Interconnecting rooms

3 Tennis courts

Suites

Cycling centre

Activities Tennis (with tuition*) Road cycling & Hybrid bikes

Viva health & beauty salon 4 Children’s clubs Parents’ kitchen

Aerobics & fitness programme

Baby and Toddler crèche from 4 months

Sailing with tuition

Evening childcare

Windsurfing with tuition

Free WiFi

Kayaking Stand up paddle boarding RYA watersports courses* Water polo Beach volleyball Table tennis Boules Evening entertainment *At extra cost

Call our experts on

033 3305 4700

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Essential information Watersports Sailing courses

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Windsurfing courses

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SUP boarding & kayaks

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Waterskiing & wakeboarding

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Scuba diving

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Tennis Tennis courses

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Cycling Cycling centres

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Mountain, hybrid & road bikes

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Childcare & children’s clubs Childcare clubs

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Childcare details

87

Travel information

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How to book

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Booking conditions

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Watersports We have a fantastic range of watersports on offer.

During hours of operation, guests can take out dinghies, kayaks, SUP boards and windsurf equipment while waterskiers and wakeboarders can take to the waters with our waterski team. We recommend anyone using the waterfront attends our waterfront meeting.

Friendly, qualified instructors provide a safe, patrolled waterfront at all times and run free group lessons plus certified RYA courses and private lessons (at an extra cost). Come along and participate in our Sunset Challenge, a fun race at the end of each day.

New - dinghy and windsurf foiling Learn to Fly! We are delighted to introduce the new and cutting edge sport of dinghy and windsurf foiling to Lemnos and Levante Beach Resorts. Experience the thrill of gliding above the water, by learning to foil. See our website for further information about foiling courses, bookable in resort.

Sailing You simply can’t beat sailing in warm Mediterranean waters and there’s no place better than our Beach Resorts that offer superb conditions, excellent equipment and first-class tuition.

Regatta Week Our popular, one-off Regatta Week is specifically designed for anyone interested in dinghy racing. If you’re keen to learn, improve or just looking for some fun come join us at Phokaia Beach Resort for the week of 15 June 2019.

Mark Warner free intro, refresher and improver Offering a collection of refresher and intro lessons, free of charge.

Sign up for the lesson that suits your skill level at the beach brief.

Introduction to sailing Free 3 hour lesson

Learn the basic skills enabling you to skim the water in a Laser Pico.

Refresher sailing lesson Refresh your memory and skills 1 free session in this land-based lesson.

Improver sailing clinic For sailors looking to progress to 5 x 11/2 hour free sessions trapezing, asymmetrics, race techniques and catamaran sailing.

Private tuition* Enjoy tailored one-to-one tuition.

1 hour lesson Parent and child lesson*

A gentle sail with an instructor to gain confidence together.

* Booked and paid locally

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RYA National Sailing Scheme Courses (Age 14yrs +)

Sailing kit list

If you’d like to take things a little more seriously, this scheme provides an enjoyable and progressive way to learn to sail. All courses are run over 4 half days and cost £70 per course, when pre-booked in the UK.

Dinghies & catamarans

Start Sailing - Level 1

Basic Skills - Level 2

Better Sailing - Level 3

Teaching you the basic theory and practical skills in order to have you on the water sailing by yourself.

Teaching you rigging, launching and sailing in all directions. Qualifying enables you to hire equipment at your local sailing club.

Improvement of level 2 sailing skills and taster sessions from the advanced modules including racing, spinnakers and performance sailing.

RYA Further Advanced Skills Further Modules are for those who have already mastered the practical skills and absorbed the background knowledge required for levels 2-3. Courses are run over 4 half days and cost £70 per course, when pre-booked in the UK. Seamanship Skills

Sailing with Spinnakers

Start Racing Performance Sailing

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Oppie

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Laser Bug

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RS Tera

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Hartley 10

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Laser Funboat

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Laser Pico

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RS Zest

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Hartley 12

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RS Quba

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Topper Argo

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Topaz Uno

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Laser

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Foiling Laser*

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Hartley 12.2

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Laser Vago

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Topper Vibe

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Laser Bahia

Practice essential skills such as start, stop, sailing in adverse conditions and towing. A useful course if you would like to own your own dinghy.

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Topper Xenon

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Topper CX16

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RS 16 CAT

Teaching you new techniques such as ‘flying the kite’ and speed. Great for those interested in racing crewed boats.

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RS500

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RS Quest

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RS Aero

On this course you will learn how to set up, start and sail the best course.

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Foiling RS Aero*

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Hartley Supernova

Further coaching to improve your sailing primarily in two person boats with spinnakers.

Available at Levante Beach Resort and must be booked locally.

(Levante only) *Pay as you sail - in Levante Beach Resort only.

RYA Youth Sailing Scheme We run the Youth Sailing Scheme for our younger sailors with 10 hours of tuition spread over the week. It costs £50 per course, when pre-booked in the UK. Certificates are awarded, subject to assessment. Following Stage 4 young sailors can move onto the Further Advanced Modules as above.

Stage 1 (6 to 13 years)

Introducing children to the basics and the fun of sailing.

Stage 2 (6 to 13 years)

Helps build confidence to small boat sailors and provides a range of sailing skills and background knowledge.

Stage 3 (8 to 13 years)

Tuition includes teaching rigging, launching, recovery, capsize recovery, sailing techniques and theory.

Stage 4 (8 to 13 years)

Teaching sailing techniques including launch mooring and recovery manoeuvres in crewed boats and recovering man overboard.

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Windsurfing With beach resorts chosen for their near perfect conditions, you’ll love the thrill of planing back and forth across the bay with the sun on your face and wind in your hair. Throw in the occasional bump and jump plus some carve gybing and enjoy the freedom of windsurfing. Our beach team are available to help rig, launch and land equipment ensuring you make the most of your time on the water.

Windsurf Development Week Our dedicated Windsurf Development week is perfect for intermediate windsurfers who want to advance their knowledge, experience and skill. This event takes place at Levante Beach Resort the week of 12 October 2019.

Foiling New for 2019, we are introducing foiling to our watersports offering at Lemnos and Levante Beach Resorts. Foiling is a new aspect to Dinghy sailing and Windsurfing involving attaining speed to activate lift from Hydrofoils attached to the dagger board and rudder (for dinghies) or fin (for windsurfing) that will push the dinghy hull or windsurf board out of the water.

Clinics There are many free specialist clinics on offer that can be booked in resort, ranging from basic windsurfing skills to more advanced technical clinics. They may incorporate: Beach start Planing carve gybe n Water start n Planing n Faster tacking n Harness technique n Light wind freestyle n Using foot straps n n

Windsurfing kit list

Starboard - Rios, Gos, Carves, Atoms, Futuras, Isonics & Flares (intermediate/advanced)

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RRD - Firemove & Firestorm (advanced) at selected resorts

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Evolution 360 (intermediate)

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Bic - Beaches & Technos (beginner/intermediate)

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Tushingham & RRD sails

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Guest safety Guest safety is of utmost importance to us, and with that in mind no craft goes onto the water without adequate safety cover. Buoyancy aids are provided and must be worn whilst on the water. Helmets are also provided for beginner sailors and children. We recommend that you bring your own wetsuit for the early and later months of the season.

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Mark Warner free intro, refresher and improver We offer a collection of lessons and clinics free of charge. Sign up for the lesson that most suits your skill level at the beach meeting.

Introduction 3 hour free lesson

We will teach you the basics, how to turn and how to sail across the wind.

Refresher lesson You’ve mastered the basics but would like 1 free session to refresh your skills.

Improver clinic For windsurfers who would like to progress to 5 x 11/2 hour free sessions beach starts, the harness, foot straps, faster tacks and freestyle.

Private tuition* 1 hour lesson

Enjoy tailored one-to-one tuition for all levels of windsurfer.

* Booked and paid locally

RYA National Windsurfing Scheme (Age 14yrs +) Recognise your windsurfing achievements and participate in a windsurfing course that will teach you the skills needed to become a competent windsurfer in a variety of conditions. Each course includes 10 hours of tuition spread over the week and cost £70 per course, when pre-booked in the UK. Start windsurfing

Teaching you the basic theory and skills to controlling your board and rig on the water.

Intermediate windsurf* The FastFwd formula incorporating slicker (Non Planing) launch, turning faster, slipping into the harness and adapting your stance.

RYA Youth Windsurfing Scheme A great opportunity to progress in this exciting sport. Enjoy 10 hours of tuition spread over the week. Each course costs £50 when pre-booked in the UK. Certificates are awarded, subject to assessment.

Stage 1 (8 to 13 years)

No prior experience needed. Learn the basics of getting out on the water and sailing across the wind and back.

Stage 2 (8 to 13 years)

Gain knowledge and skills that will get you tacking and gybing, and making progression towards and away from the wind.

Stage 3 (10 to 13 years)* Hook in and get going. Learn to set the rig and board up right and improve your stance to get you sailing on all points of sail, plus introducing harness techniques. * Not available at San Lucianu Beach Resort

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SUP boarding Stand-up paddle boarding (SUP), is a great way for new and experienced watersport enthusiasts to get out on the water with little or no experience. The skills needed to SUP board can be learned by anyone in a short space of time. It’s a fun, easy way to play on the water and to enjoy the views as you work out.

Enhance your paddle skills Paddle boarding offers an amazing full body workout that helps to improve balance and allows you to gain core strength. Besides standing, you can sit, kneel or lay on a paddle board. Starboard stand-up paddle boards for adults and children age 14 years and above are available for use free of charge.

Intro to SUP This hour long inclusive session is the perfect introduction to stand up paddle boarding. Within an hour it will give you the skills and confidence to take out a paddle board.

Sunrise or sunset SUP An hour long session either early morning or early evening focuses on aerobic activity whilst enjoying the peaceful flat waters. Booked in resort, at an extra cost.

Private SUP lessons Private stand up paddle boarding lessons are available to book in resort, at an extra cost and subject to availability.

Kayaking Kayaking is a great way to explore the local coastline and is perfect for those who want to get on the water, but might not be keen to sail and windsurf. Our kayaks come with double-ended paddles and are great for calm paddling in the early mornings to powering through the waves when the wind picks up.

Kayak Safari Participate in a fun morning or afternoon trip along the coast, away from the sailing area. Booked in resort at an extra cost.

Private kayak lessons Private kayak lessons are available to book in resort, at an extra cost and subject to availability.

Paddle sports kit list n n n n

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Beach kayaks Starboard & RED stand up paddle boards Plus giant 8-10 person SUP (Levante only) Bic - Beaches & Technos (Beginner/intermediate)

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Scuba diving Come and explore the underwater world in warm Mediterranean waters in our Greek beach resorts. Our in-house PADI scuba diving school provides snorkelling and scuba diving experiences for adults and children. Most courses can be pre-booked in the UK. For further details and prices, please see our website.

Free “try dive”

For those keen to learn to dive, but feel a little apprehensive, we offer a free trial dive in the pool with our instructor to build your confidence.

PADI intro

Learn the theory and all about your dive equipment, progressing to diving in open water.

PADI Scuba Diver and Open Water

Gain your first recognised PADI certification. Learn more theory and skills in the swimming pool, followed by either 2 or 4 open water dives with your instructor.

Age 10 upwards.

PADI Advanced Open Water Dive

This course continues your open water training.

It gives an introduction to five speciality areas in diving. Underwater Navigation and Deep Diving are two core dives that have to be completed as part of the course. The remaining three dives can be chosen by you and your instructor (subject to environment and seasonal constraints). Age 12 upwards.

Junior snorkelling and scuba diving

Waterskiing & wakeboarding

If you are aged 6 or over, you can learn to snorkel in the safe confines of the swimming pool with an instructor who will give you water confidence and techniques to snorkel safely.

At Levante, Phokaia, Paleros and Lemnos Beach Resorts, waterskiing and wakeboarding are available on a ‘pay as you go’ basis costing from £21 per tow and are booked in resort.

If you wish to learn to waterski or wakeboard this holiday, we offer the following exciting courses, which are bookable in resort:

We offer Bubblemaker and Seal Team courses using full scuba equipment in the swimming pool. With 2-3 Seal Team missions in the pool, you will learn basic scuba skills and become a recognised member of the PADI Seal Team Family. For those 8 years and above.

You will be required to complete a medical history form. If you have a known current or previous medical condition, please bring a doctor’s certificate confirming you are fit to dive. The PADI Medical form is available to download from the MW website.

Dry land waterski/ wakeboard lesson Free

This is a FREE lesson on dry land talking you through the basics in order that you are able to maximise your time on the water.

Beginner waterski/ wakeboard course Prices from £70

This course comprises of a 10 minute dry land session and 4 x 10 minute sessions out on the water. Sessions out on the water will start you on the training bar for waterskiing and extended pole for wakeboarders.

Improver waterski/ wakeboard course Prices from £70

This course concentrates on developing and improving your technique and taking you to the next level. The course comprises of a 10 minute dry land session and 4 x 10 minute sessions out on the water.

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Tennis Mark Warner is passionate about tennis and all our resorts have tennis courts, professional qualified coaches and LTA accredited programmes. Whether you’re a regular tennis player or simply enjoy the occasional game, our Tennis Centres cater for all levels of ability and interest.

LTA endorsed coaching Our coaching programmes are endorsed by the Lawn Tennis Association, so you can be certain that you’re in the capable hands of highly qualified coaches. Our expert instructors come laden with qualifications and experience, ready to take your game to the next level.

A course for everyone Tuition is available for complete beginners through to club and county level players. Coaching can be provided in a group of balanced ability or on a one-to-one level for players aged 3 years and upwards. There are courses and weeks available for regular players keen to improve their game. All group coaching, kids’ courses, Academy Courses and Intensive Tennis weeks can be pre-booked in the UK, and we would recommend you book early as places are limited and very popular.

Free play and socials In all resorts we ensure there is court time available for those wanting free play. We also arrange evening tennis socials from men’s and ladies’ singles to mixed doubles and a not too serious weekly tournament.

During the social tennis sessions, you’ll be teamed up with guests at the same level of you and at Phokaia Beach Resort, you can get involved with Beach Tennis, combining elements of volleyball and tennis on the beautiful waterfront.

Tennis courts Resort

Number of courts

Court surface

Floodlit

Phokaia

4

4 Plexi-pave

4

Levante

7 Astroturf 7

Paleros 4

1 Astroturf 3 Plexi-pave

3

Lemnos 4

2 Astroturf 2 Plexi-pave

2

Perdepera 2 Astroturf 2 San Lucianu 3 Hard-painted -

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Adult courses Adult group coaching (13 years upwards) Designed for adults and teenagers, these courses are great for all levels of player, with the introduction of our LTA Tennis Xpress course which is ideal for beginners or those that haven’t played for a long time. The price of each course is £80 when pre-booked in the UK. Tennis Xpress

4 x 1 hour lessons

Classic Course

4 x 1 hour lessons

Private lessons For those who prefer private coaching, we offer single lessons or a package of three lessons all of which are bookable in resort.

Single lesson Prices from £35

1–2 persons 1 x 45 minute lesson

Private lesson package Prices from £100

Maximum 2 persons 3 x 45 minute lessons

Academy Tennis course Levante Beach Resort is our specialist tennis centre with 7 tennis courts, including one flood lit court. Here we run the popular ‘Academy Course’ alongside our usual coaching programme.

This course is ideal for those keen to focus on improving their tennis during their holiday.

Minimum of 3 participants – maximum of 6 4 x 11/2 hour lessons 1 x 45 minute private lesson

Kids’ tennis We take children’s tennis just as seriously as we do the adults. Our courses for younger players are all about fun, encouragement and learning new skills.

Sessions are made up of small groups, split accordingly to age and ability.

Price £150 per person when pre-booked

Our LTA endorsed Mini course is designed especially for 3 to 5 year olds.

This fun course is a great taster for your little ones.

Intensive Tennis week

Mini LTA Tennis Age 3-5 years Price £30 3 x 30 minute sessions

This specialised programme is designed to entice regular players to an enjoyable week of intensive tennis coaching and game playing with like-minded holidaymakers.

Junior LTA Courses Price £50 per course

Age 6-13 years Each Mini course (Red, Orange, Green and Yellow) consists of 3 x 45 minute lessons

Intensive tennis weeks in summer 2019:

Mini Red (6-8 years)

Using short racquets and soft balls this course is just like the real game. Learn different shot types and focus on longer rallies.

Mini Orange (8-9 years)

Learn to develop a more rounded game whilst gaining relevant techniques and tactics. Short racquets and soft balls are used in these lessons.

Mini Green (9-10 years)

Concentrates on all aspects of the game while using bigger racquets and the net at full height.

This aids the smooth transition to using full compression balls and playing on a full court.

Levante Beach Resort - 18 May and 5 October The course consists of the following: 20 hours on court tennis

• Ground stroke, net play, service clinics

• Speed serving competition

• Singles & doubles tournament

• Social dinners

Price £250 per person when pre-booked •

Mini Yellow (11-13 years) Technique and skills developed through the earlier ‘mini’ stages are now put into practice involving court awareness, fair play, competitive drills and various other topics enabling players to compete in tournaments.

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Cycling centres The climbs and backdrops surrounding our resorts provide a superb opportunity for some excellent cycling and we have guides on-hand to lead free tours.

Choose your ride Mountain, hybrid and road bikes are available at no charge whilst our carbon road bikes can be rented for a half or full day.

Safety first A range of frame sizes are available, as well as puncture repair kits, pumps, locks and maps. Helmets are mandatory and provided.

Teenagers can use the bicycles provided they fit the frame and a parent/guardian is present to ride with them.

Bring your own equipment Road bikes have a cage style pedal and mountain bikes a standard flat pedal. You can bring your own pedals, shoes and cleats and we can pre-book a limited amount of bikes on our BA flights, or check your airline’s website for details.

Turkey The perfect destination for any level of cyclist, the areas surrounding Phokaia are beautiful, whether you opt to climb the mountain passes or pedal through the charming village of Foça.

Rhodes A road cyclist’s dream. The hills immediately behind the local towns present some sharp, punchy climbs. There are many miles of smooth, quiet roads running through the National Park territory.

Paleros An ideal choice for any cyclist, the scenery surrounding the village is beautiful. The route between the hotel and Paleros is perfect for beginners, with long flat roads and stunning views.

Lemnos A relatively flat island with many beautiful beaches, pretty harbours and villages. Challenging tours are categorised by total distance covered. See the entire island over the course of a week.

Perdepera Explore the sparsely populated countryside on a road bike and appreciate the tranquillity. Mountain bikers sample challenging and extreme trails with steep hills and dirt track descents.

Corsica At 3,352 square miles, Corsica provides a spectacular location for cycling. It is the third biggest and also most mountainous island in the Mediterranean and is ideal for road cycling.

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Mountain biking Available at: Lemnos, Levante, Paleros, Perdepera & Phokaia Beach Resorts Whether you are rolling into the nearby town or shredding the trail, you can be sure our hardtail mountain bike fleet will offer you a smooth and comfortable ride.

Guided tours are categorised by physicality, duration and distance. They are available at easy-going, medium and challenging levels.

Easy-going

Usually fall between 5–15km ride over flatter terrain lasting approximately 2hrs.

Medium

Generally 20–25km and take 2–2.5hrs to complete involving a greater amount of hill challenges.

Challenging

Offering a tougher work out. Generally falling between 25–40km, they involve a large amount of climbing and off-road routes over a 2–3 hr period.

Hybrid bikes Available at: San Lucianu Beach Resort Hybrids combine the characteristics of mountain, road and touring bikes to offer a lightweight, comfortable, easy to use and stable ride.

Similar to the mountain biking programme, guided tours will be available at three levels categorised by physicality, duration and distance.

Kalithies Butterflies Valley Park Psinthos Afantou

Road cycling

Afantou Levante Beach Resort

Example Medium Tour Distance: 21km Climbing: 218m

Available at: Levante, Lemnos, Paleros, Perdepera, Phokaia & San Lucianu Beach Resorts

Eleoúsa

Kolympia

Kalithies

Levante Beach Resort

Archipoli

Butterflies Valley Park

We have entry level road bikes as well as high end full carbon road bikes.

Psinthos

The miles upon miles of traffic-light tarmac roads provide the ultimate playground for passionate cyclists. These resorts offer aluminium bikes which are available at no charge, whilst carbon bikes are available to rent at Levante and San Lucianu Beach Resorts. Carbon bikes can be rented for a half or full day at an extra cost, payable locally.

Afantou Afantou Levante Beach Resort Eleoúsa

Kolympia

Levante Beach Resort

Archipoli

Psinthos

Guided tours are available for everyone atKalithies a medium or challenging Butterflies level and are defined by physicality, duration and distance.

Valley Park

600 m 400 m 200 m

Psinthos

Salakos

0m

0.0 km

2.0 km

4.0 km

6.0 km

8.0 km

10.0 km Eleoúsa

12.0 km

Eleoúsa

14.0 km

16.0 km

Afantou

18.0 km

Fall between 15–30km involving moderate climbs Afantou and fast descents and will last approximately 2.5–3 hours.

Levante Beach Resort

Example Challenging Tour Distance: 63km Archipoli Climbing: 1,081m Platania 600 m

Medium

20.0 km

Psinthos

Eleoúsa Challenging

Kolympia

400 m 200 m

Butterflies Valley Park

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2.0 km

Salakos 4.0 km

6.0 km

8.0 km

10.0 km

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Designed to push hard, cover a distance Kalithies ridersLevante Resort between 30–90km andBeach involve tough climbs and fast descents.

Psinthos

Archipoli

Afantou

Eleoúsa Afantou Levante Beach Resort

Archipoli Platania

Eleoúsa

Kolympia

Levante Beach Resort

Archipoli 600 m

600 m

400 m

400 m

Join our Cycling Club to see how you compare to our other guests and guides.

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Childcare & Children’s Clubs When you are on holiday you want to know your children are in expert hands, being cared for in a happy and safe environment, whilst you relax.

That’s why all our childcare staff are professional and hold either a DCE, NNEB, NVQ or equivalent qualification or have at least 2 years relevant experience.

Our comprehensive facilities and level of care provide a safe and stimulating environment for children from 4 month old babies through to active 17 year olds.

Professional, fun-loving nannies Our English-speaking, professional childcare team have an inexhaustible supply of fun ways to keep children happy. All of this allows you to relax safe in the knowledge that your children are enjoying themselves whilst being safely supervised.

Childcare operation Children’s clubs operate from 9am to 12.30pm and from 2.30pm to 5.30pm, and are available to book for 6 half or full days a week*. With our flexible childcare sessions feel free to choose between our morning, afternoon or full day care.

All our childcare clubs are free, except for our Baby and Toddler 1 Clubs. There is an additional charge because of the high ratio of childcare staff to children. At times the Toddler 1 and Toddler 2 Club may be combined.

Baby & Toddler 1 Club sessions 4 months to 1 year 6 Mornings 9am to 12.30pm* 6 Afternoons 2.30pm to 5.30pm 6 Full day sessions Toddler 2 & Mini Club sessions 2 years to 5 years 6 Mornings 9am to 12.30pm* 6 Afternoons 2.30pm to 5.30pm 6 Full day sessions Junior and Kidz Clubs 6 years to 13 years 6 Full Days 9am to 12.30pm*

& 2.30pm to 5.30pm

£220 per week £180 per week £400 per week FREE / Included FREE / Included £180 per week

FREE / Included

Indy Club 14 years to 17 years 6 Full Days Morning & afternoon

sessions FREE / Included * San Lucianu morning finishes at 12pm

Operating days/times Clubs’ operating times and number of days offered may vary depending on your transfer day and choice of resort. Children’s club prices will be amended accordingly at the time of booking.

Childcare must be pre-booked in the UK for all age groups.

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Kids’ activities and courses For children booked into our children’s clubs, we provide a weekly programme of watersports and land-based activities from age 3 years and above. Our superb team of instructors, alongside our childcare staff, will introduce younger guests to sailing, windsurfing and kayaking, all with the latest junior equipment and lots of laughter. Outside of the weekly activity programme, there are a number of specialist courses available at extra cost.

Children’s Clubs

Sample Activities

Baby Club 4 - 11 months The Baby Club provides a calm and comforting environment for the tiny ones, and we provide one nanny for two babies.

Where possible, your child will have the same nanny throughout the week.

Morning Afternoon

Indoor/Outdoor Activity Indoor/Outdoor Activity

Bubble Play/Sunshine Walk Funky Footprints/Seaside Stroll

Toddler 1 Club 1 year The Toddler 1 Club has lots of room for indoor and outdoor play and plenty of stimulating toys and games. We aim to maintain a ratio of one nanny to every three children.

9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm

Indoor Activity Outdoor Activity Outdoor Activity Indoor Activity Indoor Activity Outdoor Activity Outdoor Activity

Under the Sea Collage Bike and Trikes Pool Fun Songs and Stories Splatter Painting Sandcastles Ball Pool Fun

Mini Club 3 - 5 years The Mini Club provides a fun-filled activity programme throughout the week and endeavours to have little ones out on the water. There is always a good ratio of nannies to children.

9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm

Indoor Activity Outdoor Activity Outdoor Activity Indoor Activity Indoor Activity Outdoor Activity Indoor Activity

String Sea Painting Mini Club Sailing Finding Nemo Songs and Stories Parachute Games Wave Jumping Puppet Show

Junior Club 6 - 9 years The Junior Club offers a varied programme of activities throughout the day including an introduction to sailing and windsurfing using junior equipment.

Children will get to try their hand at a number of activities and learn new skills.

9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm

Outdoor Activity Indoor/Outdoor Activity Indoor/Outdoor Activity Indoor/Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity

Windsurfing/Sailing Table Tennis Circus Tricks Show Practice Pool Gladiators Beach Volleyball Rip Tag

Kidz Club 10 - 13 years A lively programme of activities and watersports throughout the day with tuition in windsurfing and sailing. As this age range are slightly more independent they can pick and choose which supervised activities they wish to join.

9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm

Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity

Rounders Windsurfing/Sailing Sea Frisbee Body Art Kayaking Kite Flying Who Am I?

Indy Club 14 - 17 years A social breakfast followed by a packed programme of events throughout the day allowing teens to dip in and out at their pleasure. Supervised watersports, team games and time out relaxing with like-minded friends. Enjoy themed dinners and a variety of evening entertainments.

10.00am 11.00am 3.00pm 4.00pm 5.00pm 7.30pm 9.30pm

Toddler 2 Club 2 years The Toddler 2 Club provides plenty of fun and stimulating play for the slightly older toddlers both inside and outside the crèche. We aim to maintain a ratio of one nanny to every four children.

Group windsurfing Beach volleyball Water polo Beach cricket SUP boarding Indy dinner Evening entertainments

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Childcare details Free evening childcare

Children with special needs

Once the sun sets our free evening childcare kicks in. All our resorts offer an evening childcare service for babies, children and teens. This in-resort service enables you to enjoy a relaxing dinner from 7.30pm to 10.30pm at the hotel restaurant.

We are happy to assist should your child have any special needs. We would ask that you telephone our Reservations team prior to booking your holiday to discuss arrangements, including the possibility of one-to-one care should it be required.

All we ask is that you register babies and children 4 months to 9 years for all our evening childcare services and remain in resort.

Safety in the sun

Snuggle club (4 months to 5 years) Babies and children can be dropped at the children’s club for quiet time whilst being supervised by our caring nannies. Essentially a ‘sleepover’ service, little ones 3 years and under must be settled by parents. Those a little older will have quiet time watching a movie or reading a book before they cosy down into their snuggle sacs for some sleep time.

Available 7 days a week from 7.30pm to 10.30pm for all babies and children regardless of their daytime care.

Movie club (6 to 9 years) We offer a supervised, age appropriate, movie club 7 days a week from 7.30pm to 10.30pm (9.30pm at San Lucianu) for all children regardless of their daytime care.

Kidz evening entertainment (10 to 13 years) Children can dine with their families, or in peak season, join the Kidz club dinner followed by a supervised evening entertainment programme until 9.30pm. Available 6 days a week for children booked into Kidz club, except for Phokaia Beach Resort on dining out nights.

Indy social club (14 to 17 years) Teens dine with their families, or in peak season, join their Indy dinner followed by team challenges or floodlit sports until 10.30pm. Available 6 days a week for teenagers booked into Indy club, except for Phokaia Beach Resort on dining out nights.

When holidaying with children in hotter climates we would strongly advise that children always have plenty of sun lotion applied, drink lots of water and wear a UV T-shirt or rash vest and hat at all times.

Illness If your child becomes ill, you will be expected to take over his/her care in order to reduce the risk of transmitting any illness. Your child must be clear of illness before going back into the Children’s Club and re-admission is at the discretion of the Childcare Manager.

Informal supervision Please note that we cannot allow informal supervision in our crèches by nannies/carers who are not employed by Mark Warner as this can affect the operation of the Clubs and may lead to problems of accountability and legal responsibility.

Children’s equipment In our resorts which offer Baby or Toddler Clubs we supply travel cots, steam sterilisers, nappy changing facilities, baby baths and potties.

Nappies, processed foods and powdered milk can all be purchased locally but if your child is used to a particular brand, we suggest you bring your own supplies.

Please bring a small rucksack (labelled with your child’s name) for your child’s belongings during the day containing all the items from our checklist.

Babysitting Extra babysitting can be arranged in resort through the Childcare Manager at additional cost. Please note that babysitters are in high demand, and whilst every effort is made to accommodate requests, this service is subject to staff availability and cannot be guaranteed. Please give at least 24 hours’ notice if you require this.

Children’s beds Children 2 years of age and over will automatically be allocated a bed. If you wish to have a bed side barrier for your child’s bed, please contact our After Sales team.

Parents’ kitchen A parents’ kitchen or facility is provided in Lemnos, Perdepera, Phokaia, Paleros and San Lucianu Beach Resorts, where you will find a fridge, kettle, microwave, sterilisers and a supply of UHT whole milk.

At Levante Beach Resort we provide bottle sterilisers and UHT milk in your room on request. Please let our Reservations team know at time of booking if you require these items.

Children’s mealtimes We know all about children’s appetites and the need for a healthy balanced diet. With this in mind we ensure appropriate dishes are on offer to suit their taste at every meal. There is a children’s high tea sitting each evening for babies and children 4 months to 9 years.

What to bring

* * ** * ** ** * * * * * ** *

We supply

Rucksack – labelled with child’s name Suncream – factor 30+ Sun hat Swim suit Towel Trainers Waterproof shoes Rash vest Sunglasses Nappies and nappy sacs Aqua nappies Wet wipes Comforters/dummies Re-fillable water bottles Bottles/feeder cups/puree spoons Formula milk Pushchairs

** * * * * *

Travel cots Highchairs Potties Baby baths Bottle sterilising facilities Full fat milk (UHT) Purées – fruit at breakfast, meat, veg and fruit at lunch and ‘high tea’. Jars of processed purée available in Sardinia and Corsica.

Available to purchase in resort

* * *

Nappies Processed baby food Wet wipes

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Travel Information Flight and transfer details

Infants

As our travel arrangements are made many months in advance, the flight details shown here, on the accommodation pages and on our website are provisional flight arrangements and approximate flying and transfer times. All flight timings are provisional and may change up to the point of departure.

Your flight numbers and timings will be confirmed when e-tickets are issued approximately 7 – 10 days before departure. The airline or likely airline which will operate your flight will be advised at the time of booking. Where we can only advise you of the likely airline at the time of booking, we will confirm this as soon as we are in a position to do so.

Bookings are not accepted on the basis that they are conditional on particular flight timings or carriers and a change of flight timing or airline does not entitle you to change or cancel your holiday unless otherwise stated in our Booking Conditions.

Please note that those under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft and will need to sit on a parent’s knee. The cabin crew will be happy to heat up food you have brought with you. It may be possible on some of our charter flights on certain dates to purchase a seat for infants. For details, please ask our Reservations staff. Scheduled airlines may charge for infants of which we will advise you at the time of booking, where applicable.

On busy dates, it may be necessary to buy in extra seats which may be with different airlines and operate at different times to those shown in our brochure or on our website.

Supplements may be payable for these flights. As transfers for these extra flights will often be operated in conjunction with our usual flights, there may be a short additional waiting time at the airport.

Scheduled and regional flights In addition to our contracted flights as listed, we can request further seats, subject to availability, from many airports. Price supplements for these will be payable. Please enquire at the time of booking and full details will be given to you.

Scheduled international flights may operate at different times to our charter flights and separate transfers may then need to be arranged and paid for. If you miss your outbound scheduled flight, you must contact us or notify the airline directly to ensure your homeward flight is not affected.

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Travel details and e-tickets E-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. We must have an up to date email address for your booking. Please check your documents carefully as soon as you receive them as flight details can sometimes change from those published in the brochure or detailed on your confirmation invoice.

Connecting flights Please note that flight timings given at the time of booking are provisional and subject to change.

Bookings are not accepted on the basis that they are conditional on particular flight timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any changes or delays. If travelling with British Airways you cannot check bags all the way through to your final destination.

not less than two hours prior to the scheduled departure time.

You should do so even if you have checked in online (where available) if you have hold luggage. Please also allow plenty of time to pass through security as this process can be slow.

You will generally not be allowed to board the aircraft if you arrive at the gate after this has closed.

Online check-in Easyjet – Online check in is compulsory with Easyjet. You will be emailed your unique Easyjet locator reference numbers within a month of departure. You can then visit the Easyjet website www.easyjet.com to complete check-in. At this time you can also add a range of ancillary extras such as seat requests, meals and additional baggage.

Thomas Cook – You can check-in online or at the airport. Online checkin opens 24 hours before departure. www.thomascookairlines.com British Airways – only allow check-in at the airport on the day of travel.

Pregnancy Women who are more than 33 weeks pregnant on their return date cannot travel on our charter flights.

After the 28th week of pregnancy, a medical certificate confirming ‘fitness to fly’ is required which must confirm the expected date of birth. This must be issued as close to your departure date from the UK as possible. Scheduled airlines have their own policies on pregnancy which will apply. Please check your insurance policy for any restrictions on cover provided.

through Customs and escort you to your transfer coach.

Baggage allowance At the time of going to print, baggage allowances per person are as follows:-

British Airways 23kg hold luggage which must be carried in 1 bag. Infants have a 23kg hold luggage allowance. Additional/ overweight baggage, including sports equipment, can be arranged at check-in for a charge. Bike carriage can be pre-booked direct with Mark Warner.

EasyJet 23kg per person hold luggage allowance in one bag. Additional baggage/sports equipment can be added during the check-in process at www.easyjet.com Infants receive no checked baggage allowance.

Thomas Cook 20kg hold luggage which must be carried in 1 bag. Infants have a 10kg hold luggage allowance. Additional bags can be booked directly with Monarch within 28 days of departure on www.thomascookairlines.com Details of your baggage allowance will be printed on your e-tickets.

Size restrictions may apply in addition to weight restrictions. Even if you combine your total luggage allowance for your family / group, there is a weight restriction of a maximum 32kg per item of hold baggage. If you go over this limit, you may be required to split your bags at check-in. One piece of hand luggage is allowed within the size restrictions of 55x40x25cm and must fit in an overhead locker.

Check-in and security

Airport representatives

Catering

Check-in desks are opened at least two and a half hours before the scheduled departure time. As passengers who attempt to check-in after the last check-in time will not be allowed to do so and queues for check-in can be lengthy, we would ask you to arrive at the check-in desk with plenty of time and we recommend

For our charter flights, our own Mark Warner representative will be on hand at your departure airport to assist you to get away smoothly.

Details of our UK representatives can be found online. When you arrive at your destination airport, our representative will be waiting to welcome you after you’ve come

Flights operate a “buy on board” service with a choice of hot and cold beverages, snacks and light meals for you to purchase. Alternatively with Thomas Cook and EasyJet you can pre-book meals in advance via their websites.

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Travel delays In the event of a delay departing from your UK airport, we do not provide refreshments, meals or accommodation. However, in certain circumstances, the airline may be required to provide assistance and their airport representatives will be able to advise. For delays on the return journey, we endeavour to arrange for the provision of assistance on the following basis: for a delay of more than 3 hours, light refreshments; for a delay of over 4 hours a meal at the appropriate time and for overnight delays, hotel accommodation and meals as appropriate. The provision of these facilities is generally the responsibility of the airline under the Denied Boarding Regulations (see our Booking Conditions) and cannot be guaranteed as circumstances often change. Where any arrangements are to be provided by Mark Warner (rather than the airline), our representative’s decision is final. Transfer coaches will occasionally be meeting more than one flight and any delay in flights arriving can cause a delay in the coach departing from the airport. Delays of more than 12 hours on either the outward or homeward journey may be covered by your personal travel insurance policy.

Own transport For travellers making their own way to resorts, we may offer a discount on the travel inclusive holiday cost, depending on the date and destination. This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our

flight or transfers and cannot be added at a later date. If a coach transfer is required from the overseas airport where you have made your own flight arrangements, there will be a charge for this (subject to space being available). You must request this at the time of booking.

with the embassy or consulate of the country(ies) to or through which you are intending to travel.

Passports & visa requirements

Please note that Turkey requires 6 months validity on Passports.

Additionally you must obtain a Turkish Visa before you travel at www.evisa.gov.tr

For holders of British or EU citizen passports, no visa is required for visiting any of the Mediterranean countries featured in this brochure.

Citizens of other countries should consult their embassy or consulate for any passport and visa requirements.

Contact our Reservations department if you have any queries.

For British Citizens, adults require a ten year British passport for all the countries we operate to and children a five year British passport.

A British passport generally takes approximately 3 to 6 weeks to obtain but can take longer at busy times.

You should allow as much time as you can. Passports can be renewed up to 9 months prior to their expiry date with the unexpired time being added to the new passport. If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Full details are available by either telephoning the Passport Office on 0300 222 0000 or visiting their website www.gov.uk/browse/abroad If you are not a British citizen or hold a non British passport, you must check passport and visa requirements

Please also check the validity of your passport, as some countries require passports to be valid for a certain length of time, which may be up to 6 months, after the end of your holiday arrangements.

If you are unsure, please contact the appropriate embassy or consulate of the country you are travelling to. It is the party leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling, entering any country or re-entering the UK due to the lack of passports or visas which meet the applicable requirements.

The Foreign Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure. This includes information on passport and visa requirements.

Health

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure.

Details are available from your GP surgery or local travel clinic and from

the National Travel Health Network and Centre www.nathnac.net Information on health abroad is also available on www.nhs.uk/Livewell/ Travelhealth You should ensure that vaccinations or preventative measures such as Malaria tablets are taken early enough (which may be a month or more prior to departure). At the time of publishing this brochure, no vaccinations were required for visiting any of the Mediterranean countries featured in this brochure. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk The EHIC may entitle you to reduced cost, sometimes free, medical treatment in public hospitals and clinics while you’re in a European Economic Area, although restrictions apply. It must be noted however that the EHIC is not a substitute for travel insurance which must be taken out before departure. If you are undergoing any form of medical treatment, we recommend that you consult your GP in good time prior to departure and ensure that you take sufficient medication and corresponding prescriptions with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medication in your hand luggage. Health requirements and recommendations may change and you should check the up to date position in good time before departure.

For further travel information details please telephone our Flight Operations Department on 020 7361 8900.

Flight Information Resort Route Day Airline

Hold luggage allowance

Flight time

Transfer

Phokaia (Turkey)

Levante (Rhodes) Paleros (Greece)

Lemnos (Lemnos) Perdepera (Sardinia)

San Lucianu (Corsica)

23kg per person 23kg per person 23kg per person 23kg per person 20kg per person 23kg per person 23kg per person 23kg per person 23kg per person 23kg per person

4 hrs 4 hrs 4 hrs 3 hrs 25 mins 3 hrs 30 mins 3 hrs 50 mins 2 hrs 45 mins 2 hrs 40 mins 2 hrs 30 mins 2 hrs 45 mins

1 hr 20 mins 1 hr 20 mins 30 mins 30 mins 30 mins 30 mins 2 hrs 2 hrs 30 mins 30 mins

Heathrow to Izmir Gatwick to Izmir Heathrow to Rhodes Heathrow to Preveza Manchester to Preveza Heathrow to Lemnos Heathrow to Cagliari Stansted to Cagliari Gatwick to Bastia Manchester to Bastia

Saturday Saturday Saturday Saturday Saturday Sunday Saturday Saturday Sunday Sunday

British Airways EasyJet British Airways British Airways Thomas Cook British Airways British Airways EasyJet EasyJet EasyJet

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How to Book Reservations

033 3305 4700 New bookings only Monday to Friday Saturday Sunday

9am to 7pm 9am to 5pm 10am to 4pm

After Sales & Payments

033 3305 7121

Bookings already made Monday to Friday 9am to 5.30pm Saturday (Dec - Apr) 9am to 4pm

Balance payments

033 3305 7174 Booking Direct You can make a booking either by calling us direct on the number above or online via our website at www.markwarner.co.uk At the time of booking, you will be required to give us credit/debit card details for the deposit(s). For all bookings we will then give you a reference number for you to quote on all correspondence/calls. Online bookings cannot be made less than 72 hours before departure.

Booking via your Travel Agent Call in and see or telephone your local authorised travel agent who will check availability and make the booking on your behalf. At the time of booking, you will be required to give your travel agent your credit/debit card details or other acceptable form of payment for the deposit(s) (or full balance if booking within 12 weeks of the start of your holiday). They must then send us the deposit(s)/full payment.

Please note that bookings made direct with us may not subsequently be transferred to a travel agent.

Payments Deposit payments are £175 per person (excluding infants for whom no deposit is payable). We regret we cannot accept passengers under the age of 18 unless accompanied by an adult. Telephone conversations to our Reservations/After Sales departments may be monitored/ recorded for training and customer service purposes. If you are booking within 12 weeks of the start date of your holiday you must pay or send the

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whole cost of the holiday at time of booking.

Please note: If booking direct with us, deposit payments must be made by either credit or debit card at the time of booking. Balance payments can be made by electronic bank transfer, debit/credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent. We will send you/your travel agent as applicable a confirmation invoice as soon as practically possible after receiving all appropriate payments.

Your Contract Please read carefully our booking conditions on pages 92 – 95 of our brochure and on our website at www.markwarner.co.uk By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to do so. The booking conditions together with the information contained in this How To Book section and our Travel Information found on pages 88 – 89 of our brochure and on our website at www.markwarner.co.uk form the basis of our contract with you.

A binding contract between us comes into existence when 1) we or your travel agent have received all appropriate payments at the time of booking and 2) we have verbally confirmed the booking to you or your travel agent over the telephone or, in the case of online bookings, we have despatched our confirmation invoice to you.

Please note: All bookings are subject to availability.

Prices and brochure accuracy Changes and errors Prices in the brochure per adult are based on 2 people sharing a standard room for 7 nights. They are a guide only and the holiday price will be confirmed at the time of booking. All prices are subject to availability and may change at any time. Please note that holiday information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday.

Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication,

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regrettably errors do occasionally occur.

We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Your chosen holiday arrangements (including the price) will be confirmed on your invoice. Please note that bookings made prior to publication of the relevant brochure may be subject to significant changes upon confirmation of the programme and publication of the brochure. Please read clause 5 of our booking conditions for more details. During the season it may be necessary on certain dates to purchase extra flights and/or coach capacity. This may result in an increase in costs as we cannot always negotiate the same favourable seasonal rates.

We will, however, only pass on such increased costs to you where your booking has not been confirmed. All such extra costs will be advised to you at the time of booking.

For price increases after booking, please see clause 3 of our booking conditions – Prices and surcharges.

Final Payment Please send the final payment so that we receive it no later than 12 weeks before the start of your holiday. This date will be clearly indicated on your invoice and failure to pay by this date may mean that your holiday will be cancelled and cancellation charges will apply – see clause 1 of our booking conditions.

Altered Bookings All amendments to bookings must first be requested by telephone to the After Sales Department on 033 3305 7121 (and confirmed in writing if requested by them) or by email (if you have booked direct with us) to administration@markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. We will endeavour to assist if we can. Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the

amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room).

Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply, please see clauses 4 and 5 in our booking conditions for further details (note that these cancellation charges apply to all pre-booked elements of your holiday). However, if the change is to increase the number of persons booked (without any other change), no amendment fee or cancellation charges will be payable (although you will of course have to pay any increase in the total holiday cost). Subject to meeting the conditions set out in clause 4 of our booking conditions, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued.

In this case, an amendment fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question again as well as the amendment fee of £35 per person affected.

Travel Details and Tickets Your e-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight timings can sometimes change from those published at time of booking, on our website or detailed on your confirmation invoice.

Flight Inclusive Holidays All the flights and flight-inclusive holidays in this brochure and on our website are financially protected by the ATOL scheme. When you pay, you will

be supplied with an ATOL Certificate.

Please ask for it and check to ensure that the holiday you have booked is described on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

Advance Passenger Information System (APIS) For security reasons, most European and many other countries now require airlines to provide information about their passengers before they fly.

This is known as Advance Passenger Information or API and includes full names, dates of birth, nationality, gender and passport details of all passengers but other details may also be required. The airlines set their own deadlines for receipt of this information which may be well in advance of departure. If it is not provided when required, you may be refused boarding on your flight. In this situation, full cancellation charges will apply. Accordingly, you must provide us with all information we ask you for when we ask for it. Where you make your own flight arrangements, you are responsible for providing API to the airline, if booking direct, or to your travel agent, when requested to do so. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your holiday, cancellation charges will apply as set out in our Booking Conditions.

Data Protection For the purposes of the Data Protection Act 1998, Mark Warner Ltd is a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names

and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this section to personal data include sensitive personal data unless otherwise stated.

We need to pass on your personal data to the companies and organisations who need to know it (for example your airline, hotel, other supplier, credit/debit card or insurance company or bank) so that your holiday or other services you have requested can be provided to you.

The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government/public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking.

In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the

European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission consider to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government/public authority in order to provide your holiday.

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes.

If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. You may opt out of marketing communications at any time by e-mailing marketing@markwarner.co.uk Except where permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise.

We take appropriate technical and organisational measures which are

intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee.

In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Our privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Our website uses cookies. We may use a feature of your browser called a cookie to assign your computer a ‘User ID’.

Cookies do not contain information by which Mark Warner can identify you.

They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Mark Warner may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising or content services which Mark Warner believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.

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Booking Conditions Communications between us

Please note: if booking direct with us, deposit payments (or full balances if booking within 12 weeks of the start of your holiday) must be made by either credit or debit card at the time of booking. Balance payments can be made by electronic bank transfer, debit / credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent.

held by the agent on your behalf until a binding contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us.

Online bookings cannot be made less than 48 hours before departure.

Please carefully read your confirmation invoice, tickets and all other documents we send you as soon as you receive them. Contact us (if you have booked direct) or your travel agent immediately if any information appears to be A. Bookings made by telephone or in person incorrect or incomplete as it may not be possible A binding contract between us comes into to make changes later. We regret we cannot existence when: accept any liability if we are not notified of any 1) we (if you book direct with us by telephone) inaccuracy (by us) in any document within 14 or your travel agent (if you book through one of days of our sending it out (5 days for tickets). our authorised travel agents) have received all We will do our best to rectify any inaccuracies appropriate payments at the time of booking notified outside these time limits. However, you (if you choose to pay by credit or debit card you will be responsible for any costs and expenses must have authorised us or your travel agent involved in doing so except where we made to deduct the appropriate payments from your the mistake and there is a good reason why card) you didn’t contact us within the time limit. See and clause 4 if you need to correct any inaccurate 2) we have verbally confirmed the booking to information you have provided us with. you or your travel agent over the telephone.

A confirmation invoice will be dispatched to your 2. Medical conditions, disabilities and travel agent or to the first named person on the reduced mobility booking if you have booked direct with us once If you have any medical condition or disability a binding contract between us has come into or suffer from reduced mobility which may existence as set out above. affect your holiday (including any which may B. Online bookings affect the booking process), please tell us (if you A binding contract between us comes into are booking direct) or your travel agent before existence when we have received all appropriate you confirm your booking so that we can advise payments from you at the time of booking and as to the suitability of the chosen arrangements we have e-mailed our confirmation invoice to and, if applicable, assist you with making your you. booking. In any event, you must give us or Please note; all bookings are subject to your travel agent full details in writing at the availability. time of booking. If you wish to book online you Full payment less any deposit pre-paid must should email or telephone us with these details reach us not less than 12 weeks prior to prior to making your booking online. You must departure. The first named person on the also promptly notify us of any deterioration booking is liable for making full payment for or adverse change in or development of all persons named on the booking (including any medical condition or disability or of any anyone added or substituted at a later stage). deterioration or change in your mobility which If payment is not received in full by the due may affect your holiday which occurs after you date, we will issue a reminder to you (if you are book.

1. Making a booking booking direct with us) or to your travel agent.

Your contract is with Mark Warner Limited (‘we’ If, within 7 days of our issuing the reminder, 3. Prices and surcharges or ‘us’). In all cases, these Booking Conditions we have not received full payment, we are together with our Travel Information and How entitled to assume that you wish to cancel your The holiday prices quoted in our brochure are based on the exchange rates shown in the to Book sections appearing on our website booking and we will retain the deposit paid. If booking conditions in the brochure which are (www.markwarner.co.uk ) or in our brochure we do not cancel straight away because you taken from the Financial Times Guide to World form the basis of your contract. References to have promised to make payment, you must Currencies on the applicable date and known ‘you’ and ‘the client’ mean all persons named pay the cancellation charges shown in clause costs on that date. Different exchange rates on the booking (including anyone who is added 5 depending on the date we reasonably treat may be applicable to the prices shown on our or substituted at a later date), or any of them as your booking as cancelled. Should you book website. applicable. Please see ‘HOW TO BOOK’ in our your holiday through one of our authorised We reserve the right to make changes to and/ brochure or on our website (www.markwarner. travel agents, all monies paid to the agent for or correct errors in advertised prices at any time co.uk) for full details. Before making a booking a flight inclusive holiday with us will be held on before your holiday is confirmed. We will advise with us, you must ensure you have read and behalf of and for the benefit of the Trustees you of any change or correction of which we are understood these Booking Conditions (raising of the Air Travel Trust subject to the travel aware and of the then applicable price at the any queries you may have with us). By asking agent’s obligation to pay such monies to us in time of booking. us to confirm your booking, you are liable to accordance with our trading terms unless we be regarded as having had the opportunity fail. In the unlikely event of our financial failure, Once the price of your chosen holiday has been confirmed at the time of booking, we will to do so and to have actually done so before all monies then held by the travel agent or only increase or decrease it in the following a contract between us comes into existence. subsequently paid by you to the travel agent circumstances. Price increases or decreases When you make a booking, the first named for your flight inclusive holiday will be held by after booking will be passed on by way of a person on the booking must pay us (if booking the agent on behalf of and for the benefit of direct with us) or your travel agent (if you have the Trustees of the Air Travel Trust without any surcharge or refund. A surcharge or refund booked through a travel agent) deposits or full obligation on the agent to pay such monies to (as applicable) will be payable, subject to payment as applicable (see “HOW TO BOOK” as us. For all non flight inclusive holidays, all monies the conditions set out in this clause, in the referred to above). you pay to one of our authorised agents will be event of changes in transportation costs (e.g.

For bookings made directly with us online, we will send our confirmation invoice, any applicable amendment or cancellation invoice and any other communications to you by email. If you have booked directly with us by phone, we will also send these documents and communications by email unless you have indicated at the time of booking that you would prefer us to send these documents by post. If you contact us by email (for example with a query relating to your booking), you authorise us to reply using the email address you have used to contact us. You must accordingly check your e-mails on a regular basis. We may also contact you by post if we cannot, for whatever reason, contact you by e-mail or you have booked directly by phone and have chosen not to be contacted in this way. References in these Booking Conditions to “send” include e-mail and post, as appropriate. If you wish to and you have booked direct with us, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example to request an amendment or notify a cancellation) providing you do so to administration@ markwarner.co.uk. If you have booked through one of our authorised travel agents, all correspondence with us must be carried out via your travel agent.

Please note that telephone calls to our reservations department may be monitored and/or recorded for training and customer services purposes.

Except as set out in clause 14, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, or “arrangements” mean such holiday arrangements. References to “departure” mean the start date of the holiday arrangements.

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fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or in any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports and/or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.

Even in the above cases, only if the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges) will we levy a surcharge. We will only levy a surcharge in respect of the amount by which any increase in our costs exceeds 2% of this total holiday cost. If any surcharge is greater than 10% of the cost of your holiday (excluding any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for amendment charges) or alternatively purchase another holiday from us of a similar standard as originally booked if available (if the alternative we specifically offer you is less expensive, you will receive a refund or price reduction, but if it is more expensive, you will not be asked to pay any more. If you wish to purchase a holiday other than the one we specifically offer you, you will have to pay the applicable price). A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

You have 14 days from the issue date printed on the surcharge invoice to tell us in writing if you want to cancel or purchase another holiday where applicable. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure.

No refund will be paid during this period either.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

4. Amendments by the client All amendments to bookings must be requested by telephone to the After Sales Department on 0333 305 7121 (and confirmed in writing if requested by the After Sales Department) or by e-mail to administration@markwarner. co.uk or if you have booked through one of our authorised travel agents, through the agent. If we are able to accept the change we will charge an amendment fee of £35 per person per occasion a change is made. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the amendment means the conditions applicable to the previous calculation or a discount or other offer are no

someone else/other people suggested by you and acceptable to us providing you meet the following requirements:(a) You must provide us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information from you or your travel agent as applicable at least 14 days before the start of the holiday. (b) Please see clause 4 for details of any amendment fees and other charges/costs which may be payable. Any part of the booking not transferred and/or subsequently cancelled will be subject to cancellation charges as detailed above. (c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full price should have been paid when the change is requested but hasn’t been, this must also be paid before the change can be finalised.

a significant change but will be treated as a minor change except where otherwise stated in these Booking Conditions. If we have to make a significant change or cancel, we will advise you or your travel agent as soon as we reasonably can and give you the choice of the following options if there is time to do so before departure: (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard as originally booked if available (if the alternative we specifically offer you is less expensive, you will receive a refund or price reduction but if it is more expensive, you will not be asked to pay any more, if you wish to purchase a holiday other than the one we specifically offer you, you will have to pay the applicable price) or (c) cancelling or accepting the cancellation in which case you will receive a prompt and full refund of all monies paid to us. If we have to make a significant change or cancel 100 days or less before departure, we will, if and as appropriate depending on the circumstances and when the significant 6. Alteration/Cancellation by change or cancellation is notified to you, as a minimum pay you the compensation set out Mark Warner below. Payment of any compensation in the Arrangements for the holidays featured on event of a significant change or cancellation our website and in our brochure are made is subject to the following general exceptions. many months in advance. Occasionally, we Compensation is not payable in relation to have to make changes to and correct errors in any Advance Registration bookings taken prior website, brochure and/or other details before to the publication of the relevant brochure and after bookings have been confirmed and 5. Cancellation by the client which are changed or cancelled when the cancel confirmed bookings. Whilst we always Cancellation will take effect only when written endeavour to avoid changes and cancellations, programme is confirmed or where we notify you of a change or cancellation more than notification from the first named person on we must reserve the right to do so. The 100 days prior to your scheduled departure. the booking is received by us or your travel possibility of such changes (which may be agent. In all cases of cancellation the deposit significant) is greater for those bookings which Compensation will not be payable and no liability beyond offering the above mentioned and any amendment charges will be forfeited. are made prior to publication of the brochure. choices can be accepted where we are forced to If the booking is cancelled 12 weeks or less However, in no case will we cancel your make a change or cancel as a result of unusual before departure the following cancellation confirmed holiday less than 12 weeks before fees, expressed as a percentage of the total departure except where we are forced to do so and unforeseeable circumstances beyond our holiday cost excluding amendment charges, will as a result of an event or circumstances beyond control, the consequences of which we could become immediately payable to us. our control or failure on your part to comply with not have avoided even with all due care. No compensation will be payable and the above any requirement of these Booking Conditions mentioned options will not be available if we Period before Cancellation entitling us to cancel (such as paying on time). departure when we charge Most changes are minor. Occasionally, we have cancel as a result of your failure to comply with any requirement of these Booking Conditions receive your written per person to make a significant change. A significant entitling us to cancel (such as paying on time) cancellation cancelling change is a change made before departure or if the change made is a minor one. No which, taking account of the information you More than 84 days Loss of deposit compensation is payable for children aged 2 or 84 to 64 days 30% of total holiday give us at the time of booking and which we under at the date of return travel. can reasonably be expected to know as a tour

cost (or loss of operator, we can reasonably expect will have a

deposit if greater) Period before Minimum major effect on your holiday. A minor change 63 to 50 days 50% departure when compensation is any other change. The following changes 49 to 29 days 70% we notify you or per person to your confirmed holiday when made before 28 to 15 days 90% your travel agent departure are examples of changes which will 14 days or less 100% longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room). Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply as shown in clause 5. However, if the change is to increase the number of persons booked (without any other change) no amendment fee or cancellation charges will apply (although you will of course have to pay any increase in the total holiday cost).

Subject to your meeting the conditions set out in clause 5, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, a £35 per person amendment fee is payable. In addition, scheduled airlines may treat any change (including a name change) made to a scheduled flight after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. In order to make such a change in this situation, the full cost of the flight(s) affected must be paid again, in addition to the amendment fee of £35 per person. Please also see clause 5 below.

Cancellation charges for holidays which include scheduled flights and/or pre-bookable extras may incur additional cancellation costs. Check with our After Sales department. Details are available on request at the time of booking.

Written confirmation of your cancellation will be issued within 14 days of our receiving your written cancellation notification. Contact us or your travel agent immediately if you do not receive this.

If you are unable to go for any reason or decide that you do not want to take the holiday, you may transfer the whole booking or the place on the booking of the person(s) concerned to

usually be significant: • a change of your UK departure airport to one which, in our reasonable opinion, is more inconvenient for you. A change from one London airport to another will not be a significant change (London airports are Gatwick, Heathrow, Luton and Stansted) • a change of scheduled UK departure time by 12 hours or more (not including flight delays) • a change of accommodation for the whole or a substantial proportion of your holiday Please note, a change in flight time of less than 12 hours, carrier, type of aircraft (if advised), destination airport (see also clause 9 below) or resort transfer arrangements will not constitute

More than 100 days 71 - 100 days 29 - 70 days 15 -28 days 14 days or less

Nil £20 £30 £40 £50

departure, we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our best to make suitable alternative arrangements in respect of those services.

If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if your holiday includes flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can. Except as set out above, you will in addition be entitled to compensation where appropriate.

7. Denied Boarding Regulations If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation 261/2004- the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.

All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints service. See www.caa.co.uk – Resolving Travel Problems, for further details.

8. Force Majeure

Very rarely, we may be forced to change or terminate your holiday after departure but before the scheduled end of your time away as a result of ‘force majeure’ (see clause 8).

In this very unusual situation, we regret we cannot make any refunds (except where these are obtained from suppliers) or pay any compensation or be responsible for any costs or expenses incurred by you as a result. If, after

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these Booking Conditions ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are

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Booking Conditions - continued likely to include (whether actual or threatened) war, civil unrest, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, epidemic, technical problems with transport, adverse weather conditions, volcanic eruption, airport, port or airspace closure, restriction or congestion, flight restrictions imposed by any regulatory authority or other third party and all other events outside our or the supplier’s control. Force majeure also includes the UK Foreign Office advising against all travel or all but essential travel to any destination, region or country.

of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Notwithstanding the above, Mark Warner and the carrier will make all reasonable efforts as are practical to reduce the discomfort suffered by you as a result of the delay. See our brochure or website (www.markwarner.co.uk) for details of what is usually provided in the event of any delay.

All refreshments, meals and other assistance provided at the airport in the event of a flight 9. Travel delay are the responsibility of the airline concerned except where we otherwise agree or In accordance with EU Directive (EC) No advise you.

2111/2005, we are required to bring to your It is the responsibility of the person who makes attention the existence of a “Community list” the booking to ensure that all members of your which contains details of air carriers that are party are in possession of all necessary travel subject to an operating ban within the EU. and other documents before departure. We The Community list is available for inspection regret we cannot accept any liability if you are at https://ec.europa.eu/transport/modes/ refused entry onto any transport or into any air/safety/air-ban_en We are also required to country due to failure on your part to carry advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) correct documentation. If failure to have any necessary travel or other documents results that will operate your flight(s) at the time of booking. Where we are only able to inform you in costs, expenses, fines, surcharges or other financial penalty being imposed on or incurred of the likely carrier(s) at the time of booking, by us, you will be responsible for reimbursing us we shall inform you of the identity of the accordingly. actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) 10. Damage by and behaviour after your booking has been confirmed will be of the client notified to you as soon as possible.

If the carrier with whom you have a confirmed Mark Warner and its employees shall be entitled to recover from you the cost (reasonably reservation becomes subject to an operating ban as above as a result of which we/ the carrier estimated if not precisely known) of any damage or loss caused by you either during are unable to offer you a suitable alternative, or after your holiday. If the actual cost of any the provisions of clause 6 (Alteration/ Cancellation by Mark Warner) will apply. We are damage or loss is less than the amount paid not always in a position at the time of booking by you at the time where only an estimate to confirm the flight timings which will be used could be given, the difference will be refunded. in connection with your flight. The flight timings Any extra must be paid if the actual cost turns out to be more than was paid at the time. You shown in our brochure, on our website and/or agree to behave reasonably and not to disrupt detailed on your confirmation invoice are for guidance only and are subject to alteration and the enjoyment of others on holiday with you or prejudice Mark Warner’s reputation with confirmation. Flight timings are outside our control. They are set by airlines and are subject its accommodation or other suppliers. We reserve the right to immediately terminate the to various factors including air traffic control holiday of any client whose behaviour, in our restrictions, weather conditions, actual or reasonable opinion or in the reasonable opinion potential technical problems and the ability of of any other person in authority, causes or is passengers to check in on time. likely to cause distress, danger or significant Specific instructions relating to departure and annoyance to other clients, employees or to travel arrangements, including latest timings, any third party or damage to property. In the will be sent with your e-tickets approximately event of such termination, our responsibility for 7 – 10 days before departure. You must the client concerned immediately ceases and accordingly check your tickets very carefully we will have no further contractual obligations immediately on receipt to ensure you have towards that person including return travel the correct flight times. It is possible that flight arrangements. We shall further be under no times may be changed even after tickets have liability to make any refunds or meet any costs been sent - we will contact you as soon as or expenses incurred by you as a result or pay possible if this occurs. any compensation.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will 11. Liability of Mark Warner not entitle you to cancel or change to other arrangements without paying our normal (1) We promise to make sure that the holiday charges except where specified in these Booking arrangements we have agreed to make, Conditions. perform or provide as applicable as part of In the unlikely event of a change to your our contract with you are made, performed confirmed overseas airport, we will of course or provided with reasonable skill and care. arrange for you to be transported to and from This means that, subject to these Booking the alternative airport without any additional Conditions, we will accept responsibility if, for cost to you. example, you suffer death or personal injury We cannot be held liable for any delay which is or your contracted holiday arrangements due to any of the reasons set out in clause 11(2) are not provided as promised or prove

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deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - ‘force majeure’ as defined in clause 8 above (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure as forming part of your holiday arrangements and we have not agreed to arrange them as part of our contract and any activity or excursion you purchase in resort. Please also see clause 14 “Website and brochure information and outside activities”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and applicable standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) on any basis, the maximum amount we will have to pay you

is £1000 per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the holiday price (excluding any amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 11(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) arises from travel on any aircraft, ship or train (including without limitation the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies where we have arranged that travel as part of our contract, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to in this clause 11(6). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or EU regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers by sea in the event of accidents and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the time limits stipulated in the applicable convention or regulation), we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and EU regulations are available from us on request. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or regulation.

(7) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) did not

result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any claims, losses or expenses which relate to any business (including any loss of earnings incurred by any client who is self employed).

12. Airlines and other carriers When you travel with any carrier, the conditions of carriage of that carrier will apply, some of which will limit or exclude their liability to you often in accordance with the applicable international convention or EU regulation (for examples, see clause 11(6)). Copies of the conditions of carriage are available from the carrier or ourselves. Our website and brochure are our responsibility. Please note, for a child not to be allocated their own seat on an aircraft they must be under 2 years of age on the date of their return flight.

13. Insurance You must have travel insurance which provides cover that is suitable and adequate for your specific requirements. We will not be responsible for meeting any sums which would have been covered by such travel insurance. You will further be responsible for paying to and indemnifying us for any such sums which we meet on your behalf. Please read your policy details carefully and take them on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please note most travel insurance policies do not cover activities which the insurers consider to be hazardous. If you intend to take part in any such activities, you must obtain appropriate specialist insurance cover. We do not check insurance policies. We do however act as an Introducer Appointed Representative for Citybond Suretravel who may be able to provide you with suitable travel insurance. Please see our brochure/website for further details.

14. Website and brochure information and outside activities (a) The information contained on our website and in our brochure is correct to the best of our knowledge at the time of publication. Our website and brochure descriptions often refer to other activities and excursions which are available outside the hotel and are bookable directly with the operator/centre concerned.

These activities and excursions are not run or controlled in any way by Mark Warner. They do not form any part of your contract with Mark Warner and are not recommended or endorsed by Mark Warner even where we suggest particular operators/centres or other third parties and/or assist you in booking such activities or excursions in any way. Accordingly, we regret Mark Warner cannot accept any liability in relation to these outside activities and excursions and clauses 6 and 11(1) of our Booking Conditions will not apply to them.

We do not however exclude liability for the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment with us) resulting in your death or personal injury. (b) Where we or your hotel make or take any booking for or from you in respect of any

activity or excursion available outside the hotel, we or the hotel, as applicable, do so solely as booking agent. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Mark Warner has no liability for any such activity or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we or the hotel are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (c) Where your hotel makes or takes a booking for or from you in respect of an activity, facility or service provided by the hotel but which is not advertised in our brochure or on our website as forming part of your holiday arrangements and we have not taken any payment from you for this activity, facility or service, your contract for that activity, facility or service is directly with the hotel and not Mark Warner. This contract will be subject to the hotel’s own terms and conditions.

Mark Warner has no liability for any such activity, facility or service or for any act(s) or omission(s) of the hotel or any of its employees or agents or any other person(s) connected with the activity, service or facility. If however Mark Warner is found liable in any respect for any such activity, facility or service, that liability is limited to the price you paid for the particular activity, facility or service concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (d) We cannot guarantee accuracy at all times of information given in relation to any activities and excursions or about the resorts generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity will take place or be available as these services are not under our control. If you feel that any of the activities or excursions mentioned are important to the enjoyment of your holiday, contact us before making your booking and we will tell you the latest known situation. If we become aware of any material alterations to resort information and/or such activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

15. Complaints Should you have a problem or complaint at any time during your holiday, you must report it immediately to the hotel manager or Mark Warner representative and, if applicable, the supplier of any other services concerned who will endeavour to put things right quickly. Any complaint which is notified verbally must also be put in writing as soon as possible during your holiday. If you remain dissatisfied, please

email our Customer Services department at customerservices@markwarner.co.uk

things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or Alternatively, you can write to us at: a suitable alternative). In some cases, where Mark Warner Ltd neither we nor the supplier are able to do so 20 Kensington Church Street for reasons of insolvency, an alternative ATOL London W8 4EP holder may provide you with the services you have bought or a suitable alternative (at no In either case, you must do so within 28 days of extra cost to you). You agree to accept that your return from holiday, giving your booking in those circumstances the alternative ATOL reference and all relevant information. Please holder will perform those obligations and you include your e-mail address and daytime and agree to pay any money outstanding to be paid evening telephone numbers (if you are happy by you under your contract to that alternative for us to contact you in this way) as this will ATOL holder. However, you also agree that in enable us to respond to you more quickly. If you some cases it will not be possible to appoint are not satisfied with our response we must be an alternative ATOL holder, in which case you informed within another 28 days from the date will be entitled to make a claim under the of our correspondence. If you fail to follow this ATOL scheme (or your credit card issuer where simple complaints procedure, your right to claim applicable). If we, or the suppliers identified on any compensation you may otherwise have your ATOL certificate, are unable to provide the been entitled to may be affected or even lost services listed (or a suitable alternative, through as a result. an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air 16. Special requests Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.

If you have any special requests, please You agree that in return for such a payment or inform us (if you have booked direct) or benefit, you assign absolutely to those Trustees your travel agent in writing at the time of any claims which you have or may have arising booking. Although we will endeavour to pass out of or relating to the non-provision of the any reasonable requests on to the relevant supplier, we regret we cannot promise that any services, including any claim against us, the request will be complied with unless we or your travel agent or your credit card issuer where applicable. You also agree that any such claims travel agent (as applicable) have specifically confirmed this to you. For your own protection, may be re-assigned to another body, if that you should obtain confirmation in writing from other body has paid sums you have claimed under the ATOL scheme. ourselves or your travel agent on our behalf that your request will be complied with (where *The flights and flight-inclusive holidays we it is possible for us to give this) if your request is arrange are ATOL protected providing they are made available in the UK. For further important to you. Confirmation that a special information visit the ATOL website at request has been noted or passed on to the www.atol.org.uk. supplier or the inclusion of the special request For any holidays which do not include flights, on your confirmation invoice or any other all monies you pay us will be paid into a trust documentation is not confirmation that the request will be met. Unless and until specifically account which is controlled by an independent trustee. These monies will not be released to confirmed, all special requests are subject to us until your holiday arrangements have been availability. completed. These arrangements mean all monies you have paid us will be refunded to 17. Jurisdiction you in the unlikely event of our being unable to We both agree that English law (and no other) provide your holiday due to our insolvency. will apply to your contract and to any dispute, claim or other matter of any description which 19. Trade Mark arises between us (“claim”) except as set out below. We both also agree that any claim (and Mark Warner is a registered trademark owned

by Mark Warner Limited in the United Kingdom whether or not involving any personal injury) (number 2368711) and in the EU (number must be dealt with by the Courts of England 003958675). and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales.

If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

18. ATOL We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 1176).

When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if

20. Data protection and photography It is possible that while you are on holiday, photographs or video may be taken for inclusion in our brochure or website or for other promotional purposes. Where it is practical to do so, we will seek the consent of any clients who are prominently included in any shots.

Consent will not generally be sought from clients who only appear in the background. No clients will be identified by name. You are taken to have agreed to your image being included in any photography.

Booking Conditions last updated 16 July 2018.

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