Mark Warner Ski Brochure 2019/2020 Season

Ski Resorts 2019/20 Tignes | Méribel | La Plagne | Les Deux Alpes | St Anton

Every moment matters Back in 1974 two friends came together to sign up 500 people for ski holidays to Switzerland with a house party atmosphere. From these beginnings Mark Warner was born. Quickly growing into a successful tour operator, we introduced new services and facilities, including our market leading childcare and Mediterranean activity holidays.

From these small beginnings 45 years ago, Mark Warner has become one of the most highly regarded independent tour operators in the UK. Mark Warner’s customers are of course, central to everything we do. So whether you travel solo, as a couple or with family or friends, we have the perfect ingredients for a phenomenal holiday.

At the heart of our programme you’ll find our dedicated, professional in-resort teams. They are committed to giving you memorable experiences throughout your holiday – that’s what makes us the best in the business.

There is something truly magical about the mountains.

They are the perfect setting for a holiday filled with special moments – and that’s exactly what we aim to deliver. Let us help you to discover – or rediscover – why we stand out from the crowd.

Still independent and fully bonded

Contents Award winning holidays Our chalet hotels Our staff make the difference Childcare and family time Perfect for adults Skiing with friends Your dining experience Festive holidays Relax and re-energise Travel made easy

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France Tignes 26 Chalet Hotel L’Ecrin du Val Claret 28 Chalet Hotel Aiguille Percée 32 Méribel 36 Chalet Hotel Tarentaise 38 Chalet Loden 42 La Plagne 46 Chalet Hotel Christina 48 Les Deux Alpes 52 Chalet Hotel Bérangère 54

Austria St Anton 58 Chalet Hotel Rosanna 60

Essential information Ski information 64 Chalet information 66 Childcare 68 Travel information 72 Equipment hire 74 Ski school 76 Lift passes 78 How to book 80 Booking conditions 82

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Award winning holidays A Mark Warner ski holiday is no ordinary package. We combine superb locations, snow-sure resorts, welcoming hotels, a social atmosphere with like-minded guests, great food, enthusiastic staff and excellent childcare. All this is available through our easy booking process.

Market leading childcare We are the market leaders in family holidays. When you step into our in-house crèches in our Alpine hotels you’ll know that we mean business. Your children will be in safe hands with our experienced and qualified childcare team.

They’ll ensure the children’s days are filled with fun and laughter. They’ll have the time of their lives on and off the mountain, making every moment one to cherish until their next ski trip.

Exceptional service Our returning guests, referrals and annual travel awards are testament to the quality of our holidays. Much of our success is due to the high calibre of our staff, who often choose to return year after year. Their dedication and commitment to delivering exceptional service is second to none.

Come and experience what makes an award winning Mark Warner ski and snowboarding holiday so rewarding.

You’ll know from the moment you arrive that you’re in for a special time.

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BRITISH TRAVEL AWARDS 2018

BRITISH TRAVEL AWARDS 2018

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BEST SKI & WINTER SPORTS BEST ACTIVITY/SPORTS BEST SKI & WINTER SPORTS BEST ACTIVITY/SPORTS HOLIDAY COMPANY HOLIDAY COMPANY HOLIDAY COMPANY HOLIDAY COMPANY

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Our chalet hotels The best in the business We pioneered the concept of the ‘chalet hotel’. We understand it’s the special atmosphere that makes for a great skiing holiday. Enjoy the comfort and facilities of a hotel, with convivial dining arrangements to satisfy all appetites, shared with like-minded guests.

We provide the perfect setting. You’ll love the convenient location of our properties with their favourable positions near to the slopes, so you can be first out and last home.

Snow-sure resorts We’ll take you to resorts in snow-sure locations selected for their excellent snowfall and extensive skiing opportunities to suit all abilities. We only operate in high altitude European ski resorts to ensure you’ll experience the best skiing and boarding possible.

Take your pick You’ll find our cosy chalet hotels in top French and Austrian resorts, and an intimate chalet in the heart of Meribel.

Our chalet hotels are exclusive to Mark Warner so you can relax and make the most of the cosy rooms, social bars, atmospheric dining, outstanding childcare and spa facilities.

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Our staff make the difference If we had to single out one thing that keeps guests coming back year on year, it would be our fabulous staff, carefully selected for their helpful attitudes and friendly personalities.

Everyone at Mark Warner comes together to offer you first-class customer service.

Hotel team Our hotel managers lead a front of house and behind the scenes team to ensure your holiday goes as smoothly as you’d like. Our chefs cook with passion and the bar staff mix winter warmers with vigour.

Childcare team Experienced nannies with passion, enthusiasm and endless energy will look after and entertain your children giving them a fun, safe and action packed holiday. They deliver a stimulating and imaginative programme with a mixture of indoor and outdoor entertainment, plus a drop-off and collect ski school service. Your every need is catered for when travelling as a family.

Local partners It’s not just our in-house team who ensure you have the best time. We choose our resort partners carefully, from the local ski school to the equipment hire shops. We only work with those who provide exceptional service.

UK travel experts Our team know our resorts and hotels inside out. Looking to organise a holiday for a group of friends? Great, let our travel experts make light work of all the arrangements.

Dedicated, attentive and knowledgeable; they’re on-hand to guide you through the resorts. They’ll add the essential final touches from childcare, to reserved ski and snowboard lessons. Call us today and they’ll build you the perfect holiday.

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Childcare and quality family time With our wealth of experience running children’s clubs in both summer and winter, our comprehensive childcare programme is the best in the business. Let us do all the planning and leave you to enjoy your family holiday on the slopes.

Our specially-chosen family chalet hotels come fully equipped with in-house childcare facilities, full of toys and fun for babies from 4 months and children to 12 years. All activities are ageappropriate ranging from games, stories, music and crafts to sledging and snow play. Weather permitting there are trips out for hot chocolate treats too.

Young families Understandably, some may shy away from a ski holiday with a new baby or toddler in tow. Don’t be put off! Our in-house crèches are designed to accommodate the youngest member of your family. Babies, toddlers and young minis are spoilt by the array of toys and soft play that rival nurseries back home.

Our experienced nannies will ensure they are safe and happy.

If you’re travelling with your baby we provide a parents’ facility to ensure you have access to home-from-home supplies. We really have thought of everything.

Families that ski There’s nothing more exciting than seeing your young ones hit the slopes for the first time. That said, you’ll still be itching to take to the mountain yourself and this is where our dedicated childcare team come into their own. Our nannies will take skiers to and from ski school, provide lunch and entertainment when off the mountain, ensuring your children have an unforgettable holiday.

Evening childcare We provide an evening service so little ones can snuggle down while older children watch a DVD or play games.

Private evening babysitting with our childcare team is also available (subject to availability).

Please note, childcare must be pre-booked to guarantee a place, find out more on pages 68–71.

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Perfect for adults At Mark Warner it’s not just about family holidays, all our chalet hotels have a friendly adult atmosphere.

You can catch up for a chat at the social dinner tables in our restaurants and enjoy the lively hotel bars. The properties are located so you can easily enjoy the buzz of your resort.

Our customer services team are on hand to suggest ski routes and lunch stops.

Adult only chalet hotels Chalet Hotel Rosanna in St Anton is exclusively adult only outside school holidays. Set in the heart of St Anton, it provides fantastic après opportunities and social dining.

Chalet Loden in the heart of Méribel is a fantastic choice for a group of friends seeking a more intimate setting.

Rooms without a supplement Chalet Hotel Bérangère offers single rooms with no supplements. These rooms are always very popular, so please book early to guarantee a place.

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Skiing with friends Skiing and boarding alongside friends, al fresco lunches in stunning mountain restaurants, exciting après once your legs tire and social dinners, these are the key ingredients for a fun-filled Mark Warner holiday.

Hassle-free holidays We’ll make planning your next group skiing holiday completely hassle free. Our team of travel experts will identify the best resort to suit your group, allocate the most suitable rooms in our chalet hotels, add skiing extras and personalise your package to ensure everything is taken care of before you travel.

In resort the mix of attentive staff, cosy accommodation, delicious meals and a great social atmosphere make for the perfect group holiday. Book now for unforgettable experiences with friends.

Chalet Loden The lovely Chalet Loden in Méribel sleeps 12 and so is fitting for a group of friends looking for something even more personal. The beautiful open-plan lounge dining room with spectacular views and open fire is perfectly set up for social gatherings and entertainment.

Early booking offer Our excellent group offers with free places are available on all advertised prices at our chalet hotels.

Off peak departures Book 8 people for 1 free place Book 12 people for 11/2 free places Book 16 people for 2 free places

Peak departures Book 10 people for 1 free place Dates: 22 & 29 Dec 2019, 16 Feb, 5 & 12 Apr 2020.

These group offers are available for bookings made before 31 October 2019. Please contact our travel experts at newbookings@markwarner.co.uk for further details.

Please see our terms and conditions for more information.

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Your dining experience At Mark Warner we go that extra mile to satisfy our guests’ appetites. Our chefs know how important a hearty meal is on a ski holiday. They create imaginative and great tasting dishes to ensure energy levels are sustained when you’re out on the snow.

Energy building Start every day with a choice of breads, pastries, fruits, yoghurt, porridge, cereals, juices and a hot cooked breakfast all laid out on our buffet.

Warming afternoon tea Head back from the slopes and let our chefs treat you to a fabulous daily afternoon tea. Treats such as cakes and cookies will be waiting for you.

Evening dining and dining out Come the evening, relax at an intimate or social table over a delicious 3-course dinner with a choice of complimentary wines.

On Thursdays the hotel dining room is closed so you can enjoy dining out in one of the many local restaurants around the resort. Our customer services team will be happy to assist you with local restaurant reservations.

Young taste buds We ensure the little ones don’t miss out with a special high tea available 6 days a week for children 12 years and under.

Kids booked into childcare also enjoy a nutritious lunch under the watchful eyes of our childcare team.

Bars for all occasions Our chalet hotel bars are great for social gatherings, meeting new friends and catching up on the day’s events. Serving everything from soft drinks and cold beers to cocktails and steaming mugs of hot chocolate.

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Festive holidays If you love a white Christmas then why not hit the slopes for a festive ski holiday to remember? Join Mark Warner in the Alps for Christmas or New Year and enjoy a magical time in snow-sure resorts, great ski runs and bundles of jovial cheer whether travelling solo, as a couple or with family and friends.

All the trimmings Skiing and boarding over the festive season are the perfect way to bring family and friends together over a mug of mulled wine and a mince pie after a long day on the slopes.

There’ll be plenty of Christmas spirit at our chalet hotels too, including a gala dinner with all the trimmings and celebratory bubbly.

Our staff are on hand to make sure the celebrations are extra special for all our guests.

Our Christmas ski holidays include: • Mulled wine and mince pies with afternoon tea, followed by Christmas dinner with all the trimmings.

• Special guest appearance on Christmas day for all adults and children.

• Fantastic group offers for Christmas skiers.

New Year skiing includes: • New Year 5-course gala dinner with a glass of champagne.

• Many resorts have festivities on and off the slopes and fireworks at New Year.

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Relax and re-energise All that skiing can be hard work. Take a little time out to pamper yourself while you are away. We offer a reviving range of treatments to help relax those aching muscles, leaving you feeling fresh and re-energised for another day on the slopes.

Viva health and beauty From manicures to massages and even personal consultations, our in-house Viva health and beauty therapists are extensively trained in Elemis products and treatments. They are ready to make your holiday more relaxing than ever.

Our Viva health and beauty salon is located in Chalet Hotel L’Ecrin and treatments can be booked in resort.

Massages to enhance your sporting achievements Treat yourself to a sports massage pre or post skiing to enhance your sporting performance or rehabilitate existing injuries.

Alternatively, simply rejuvenate your skin with our fantastic face and eye treatments. If your hands and feet are feeling neglected, opt for a manicure or pedicure.

If we do not have an in-house spa, we will be happy to book you an appointment with local practitioners that will come to your chalet hotel.

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Travel made easy From the moment you check-in at the airport to the point you arrive in your resort, you’ll find our travel arrangements are designed to suit you.

We carefully select our flying partners and schedule convenient departure times and airports to give you more snow time on the mountain. We fly to our resorts using British Airways, Jet2 and Easyjet.

We fly from a variety of airports across the UK, including London, Bristol, Birmingham and Manchester.

Take me to the mountains When you land, we’ll transfer you to the resort of your choice in clean, comfortable air-conditioned coaches complete with Mark Warner representatives. They will welcome you on board and look after you every step of the way.

What’s more, they’re an extra pair of hands to help with the children, which is often appreciated.

Extras to smooth the journey Our travel experts will be happy to arrange ski carriage and extra leg room (subject to availability), to help get your journey off to a good start. Just ask us for details.

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@poppybarker

@laura.blaker.35

@tommrichards

@georgina.oliphant

@matt_sanders @sara.burns @alistairheald

@jasonparmar26 @rosswoodhall @angel_poppet

@tweetwheeler

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Share your #MWmoment to win a holiday!

Mark Warner holidays are all about those special moments – and we want to see yours! Maybe you have just conquered your first black run, stopped for a vin chaud or seen your little ones ski for the first time. We’d love to share your photos and videos.

Throughout the ski season we will be giving away £200 worth of Mark Warner vouchers every month and a holiday for 4 to our favourite social media guru of the season.

@jordans.season.life

Simply include #MWmoment on your posts.

@MWholidays MWholidays MWholidays @MWholidays @kat_feather

@guiltymother

@coleygdommet

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Tignes France

You’ll be on top of the world in Tignes. With an altitude of more than 2000 metres, many runs are high above the tree line.

The resort is a popular choice for families, groups of friends and solo travellers, both on and off the slopes.

Best for...

Standing on a frozen natural lake in the heart of the resort, facing Grand Motte glacier, rising to 3456m altitude is a unique experience.

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Whether you’re a beginner or a seasoned pro, the snow-sure slopes and terrain of all types will keep you occupied all week long.

The skiing

The resort

The après

Set in the famous Tignes & Val d’Isère ski area, there is a huge variety of terrain for both skiers and boarders. From challenging off-piste to leisurely cruising runs, there’s something for everyone.

Our chalet hotels are located in the villages of Tignes Le Lac and Val Claret; 2 of the best spots in this extensive resort.

Boasting over 70 restaurants and more than 50 bars, Tignes gives many opportunities to relax after a hard day on the slopes. The cinema and ten-pin bowling alley are popular evening options.

The long pistes down to Tignes Les Brévières are popular, with the resort’s many restaurants perfect for a well earned lunch out on the terrace.

Meander through the weekly markets (Thursdays & Sundays) or visit Le Lagon Aquatic Centre in Le Lac with free entry included with your lift pass. Dip into the pools, or sample the invigorating adults-only wellness centre with stunning mountain views.

Other winter attractions include an outdoor ice-skating rink on part of the lake, ice diving, dog-sledding, paragliding and riding the funicular up to the glacier.

Mountain facts Resort altitude Skiing altitude Pistes

2100m 1550–3456m 300km

Suitability for skiers Beginners Intermediates Advanced Snowboarding Suitability for non-skiers Cross-country trails Snowparks Half pipes

**** ***** ***** ***** Good 44km 2 1

Number of runs Easy Intermediate Difficult

20 67 67

Number of lifts Magic carpets Gondolas Chairlifts Cable cars Funiculars Drag lifts Transcordes

7 6 41 3 2 15 2

Average snowfall (cm) Nov Dec Jan Feb Mar 140 280 390 480 560 Flight time 1 hour 30 mins Transfer time 3 hours

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Chalet Hotel

L’Ecrin du Val Claret Tignes Val Claret

Built from timber in the traditional Savoie style, our flagship property in Tignes Val Claret oozes charm and tradition with its alpine interior, modern spa and swimming pool.

Ideal for families, friends, couples and solos looking to combine extensive skiing with a beautiful, rustic hotel with excellent facilities.

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Location

Facilities

Chalet Hotel L’Ecrin du Val Claret is on the outskirts of Val Claret village above Tignes Le Lac with easy access to all the village bars, restaurants and amenities.

47 rooms

The chalet hotel is only a short walk or quick bus ride to the 5 main lifts in Tignes Val Claret, making it an excellent choice for hitting the slopes, browsing the resort shops and enjoying stunning walks around the lake.

Funiclaire Grande Motte

Les Lanches

Bollin Bus Stop

Restaurant & bar Viva spa

Tichot Tufs

Ski School meeting point

Sauna Turkish bath Indoor heated pool In-house crèche

Val Claret Chalet Hotel L’Ecrin du Val Claret

Free WiFi

Bus Stop

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Chalet Hotel

L’Ecrin du Val Claret At the heart of this inviting chalet hotel lies a large lounge with local wood panelling and comfy sofas around an open fireplace. Perfect for socialising or relaxing after a day on the pistes.

Room to chill Inside the bedrooms, it’s all cosy chic, with embroidered fabrics, carved wood furnishings and flatscreen TVs in the twins, doubles, interconnecting and family rooms. Plus many of our guest rooms have balconies.

And relax...

Dip into our impressive indoor pool, ease ski-weary muscles in the sauna, water therapy pool and Turkish bath or have an indulgent massage at our Viva spa.

Culinary experience In the relaxed restaurant, small and large tables give you the choice of eating with your partner or family or joining new friends for a convivial meal.

Our friendly staff will ensure you’re relaxed and well fed, from breakfast (full English or continental) and afternoon tea with freshly made cakes, to 3-course dinners with complimentary wine.

Perfect for adults The bar is the perfect setting for adults to re-group creating a lively, fun atmosphere.

Family time This chalet hotel is perfect for families, with the ski slopes close by. There’s a colourful crèche, children’s clubs for ages 4 months to 12 years and an evening childcare service with DVDs and a Snuggle Club which provides a quiet sleeping space for younger children.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per adult per week, based on 2 people sharing. on a chalet board plan including wine with dinner.

December January February March April

from £999 from £999 from £1099 from £1099 from £1499

Additional information Childcare details Equipment hire Ski school information Lift pass details

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Chalet Hotel

Aiguille Percée Tignes Le Lac

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You simply can’t beat the location of this cosy, charming chalet hotel, just moments from the slopes in the heart of the village of Tignes Le Lac. It has a loyal following, with many returning each year to enjoy the superb ski area shared with neighbouring Val d’Isère plus the great amenities and entertainment in the hotel and resort.

Location

Facilities

Step outside the Chalet Hotel Aiguille Percée, and you will be greeted by gorgeous views of the Lac de Tignes and the Grand Motte glacier.

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It’s only a 100 metre walk to the main gondola which will whisk you up to the vast Tignes & Val d’Isère ski area. Just around the corner, you’ll find the main square where the ski schools meet up. It couldn’t be better!

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Chalet Hotel

Aiguille Percée One of the jewels in the crown of the Mark Warner portfolio is the Chalet Hotel Aiguille Percée. It provides comfort and relaxation in a modern rustic ambience.

Room to chill Stylish guest rooms are all wood-panelled with en-suite bath or shower rooms. There’s something to suit everyone, from twins and doubles, to duplex apartment style family rooms. Many have a private balcony taking full advantage of the breathtaking views.

And relax...

Our sauna, steam room and swimming pool means you can soothe your aching muscles, or head to Chalet Hotel L’Ecrin for a relaxing treatment at the Viva spa.

Culinary experience The warm and welcoming dining room is the place to feast on hearty continental and cooked breakfasts. Later in the day you’ll enjoy afternoon tea with home-baked cakes, and then a 3-course evening meal with complimentary wine.

Perfect for adults For après-ski, there’s a lovely stone-clad bar and lounge with tempting cocktail hours and a lounge area with a pool table.

Family time There’s an exclusive in-house crèche for children from 1 to 12 years with experienced nannies to drop-off and collect skiers from the recommended ski school.

For younger ones, our crèche has all the latest toys, books and games to keep everyone entertained. On fair weather days, trips to play in the snow are a must.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per adult per week, based on 2 people sharing on a chalet board plan including wine with dinner.

December January February March April

from £779 from £929 from £1079 from £1079 from £1449

Additional prices Childcare details Equipment hire Ski school information Lift pass details

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033 033 3305 3305 4600 4600

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Méribel France

Best for...

Fondue tasting in a gondola lift!

Not only a gastronomic journey out of the ordinary, this is a chance to see the valley by starlight.

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Spread your wings and explore the Three Valleys from either of our 2 properties, with excellent skiing for all levels, famous après ski in Méribel itself or a quieter life in Méribel Mottaret.

Both Méribel and Méribel Mottaret are ideal bases for skiers and boarders who enjoy plenty of variety. With leisurely runs on the doorstep, you will love the access to the slopes.

The skiing

The resort

The après

Intermediates will thrive on the 600km of well kept pistes; you can ski all week and still leave plenty of runs untouched. In the 2 villages and higher up, beginners can cut their teeth on a wealth of uncrowded nursery slopes.

With plenty of skiing to suit all levels and a wide choice of other activities, it’s not hard to see why Méribel is a firm favourite.

Méribel is one of the more lively alpine resorts.

It has a good reputation for outstanding nights with bars and restaurants to suit every taste.

You won’t win a medal at the Olympic Centre but there’s an indoor swimming pool, climbing wall, ice-skating rink, ten-pin bowling alley, Turkish baths and more. For true exhiliration, take off from the altiport for a scenic helicopter flight over the snowy mountains.

Méribel Mottaret is a little more reserved but has a choice of bars and restaurants, including Le Rastro, which always has a buzz. And if you do fancy an evening in Méribel, it’s easily reached by the free resort bus service (just along from the hotel).

Experts can tackle the infamous Courchevel couloirs and the Chanrossa bumps. In sunny conditions, Val Thorens – Europe’s highest resort, is the place to head for.

Mountain facts Resort altitude Resort altitude Skiing altitude Pistes

2100m 1400–1750m 1300–3230m 600km

Suitability for skiers Beginners Intermediates Advanced Snowboarding Suitability for non-skiers Cross-country trails Snowboard parks Half pipes

***** ***** ***** *** Good 120km 2 2

Number of runs Easy Intermediate Difficult

51 238 32

Number of lifts Chair Drag Cable car

62 95 40

Average snowfall (cm) Nov Dec Jan Feb Mar 160 180 250 150 180 Flight time 1 hour 30 mins Transfer time 2 hours 30 minutes

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Chalet Hotel

Tarentaise MĂŠribel Mottaret

A prime location with dazzling views of the mountains beyond, the ski-in-ski-out Chalet Hotel Tarentaise is in the heart of the Three Valleys, offering you some of the very best skiing on its doorstep.

Couples and groups love the club atmosphere at this hotel and return year after year for the relaxed ambience and superb skiing.

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42 rooms Restaurant & bar

Chalets

Sauna On site equipment hire Tab

Chalet Hotel Tarentaise

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Just a 10-minute walk down to the centre of Mottaret (or a few minutes by the free resort bus) you can enjoy the small array of shops and restaurants on offer.

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You really couldn’t ask for a better location.

Perched on the edge of the slope leading directly into the centre of Mottaret and Méribel this ski in and ski out chalet hotel makes skiing and boarding so easy.

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Facilities

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Location

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Chalet Hotel

Tarentaise Access the slopes directly from the hotel and explore the vast Three Valleys ski area. Then relax in the lounge in front of the log fire and plan your next day’s adventure.

Room to chill Most of the comfy bedrooms have balconies with views, and extra beds for children. Choose from a twin or double room through to interconnecting rooms, all with en-suite bathrooms.

And relax...

Enjoy a spot of relaxation in the hotel’s sauna or simply chill on the sun terrace as skiers whizz by.

Culinary experience You’re spoiled for choice when it comes to food. Enjoy a full cooked breakfast in the dining room with its superb views, followed by afternoon tea with a selection of home-made cakes and a delicious 3-course dinner with complimentary wine.

Perfect for adults Enjoy the ambience in the hotel bar and play a game of pool with your fellow skiers. Dining can be a social affair with large tables for groups of friends. There are local bars nearby, while for a more lively nightlife simply pop to Méribel.

Family time Families can enjoy time together and explore the lively town centre. While children of all ages are welcome at Chalet Hotel Tarentaise, childcare is not provided.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per adult per week, based on 2 people sharing on a chalet board plan including wine with dinner.

December January February March April

from £799 from £899 from £1029 from £1029 from £1349

Additional information Equipment hire Ski school information Lift pass details

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033 3305 4600

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Chalet

Loden

MĂŠribel

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If you’re looking for a cosy boutique retreat offering you a truly pampered stay, the Chalet Loden fits the bill perfectly.

This chalet is favoured for its intimate ambience, delightful home-from-home atmosphere and those little luxuries in life enjoyed after a day on the slopes.

Nestled into the hillside on a side road offering a tranquil and peaceful location, yet only a short distance from the village centre.

6 rooms Satellite television Wireless music system

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Step out of the chalet and take the short walk along the side road to the edge of the Doran piste – a run into central Méribel with all the main lifts and ski school meeting points.

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Chalet

Loden Snuggled amongst the pine trees with views over the village of Méribel, the Chalet Loden is a traditionally styled chalet with antique furniture and elegant rooms.

Room to chill Individually styled (2 doubles, 4 twins) guest rooms have deep beds with luxurious Egyptian cotton bed linen.

Wrap up in soft fluffy towels, thick bathrobes and heavenly-scented luxury toiletries. Up on the top floor, the 3 twin rooms have cosy wooden French sleigh beds. Many of the rooms offer views over the surrounding mountains.

And relax...

Sink into overstuffed sofas around the open fireplace, perfect for socialising or relaxing after a day on the pistes.

There’s satellite television, wireless music and free WiFi.

Culinary experience Our staff will prepare you a cooked breakfast to order every morning, with pastries, juice and coffee. Return from the slopes to afternoon tea with a freshly home baked cake, French bread and jams.

Canapés are served by the log fire followed by a delicious 3-course dinner accompanied by superior wines, culminating with a local cheeseboard.

Perfect for adults The 2 live-in staff and wonderful resident chef will ensure your every need is catered for in a tranquil atmosphere.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per person per week, on a chalet board plan including wine with dinner.

December January February March April

from £1499 from £1049 from £1149 from £1049 from £1379

Chalet Loden must be booked for exclusive use, for a minimum 6 people off peak and 10 people on peak dates.

Peak dates: 22 & 29 Dec 2019, 16 Feb, 5 & 12 Apr 2020.

Please call our Travel Experts for more information.

Additional prices Equipment hire Ski school information Lift pass details

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La Plagne France

Best for...

A ride down the Olympic bobsleigh track is an amazing après activity for adrenaline seekers.

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Up, up and away! One of the highest resorts in the Alps, La Plagne delivers a great variety of exciting high-altitude skiing that you’ll find hard to beat anywhere in Europe.

The ski area boasts extensive terrain when linking to Les Arcs. Take the spectacular double-decker Vanoise Express cable car to the Paradiski ski area of La Plagne and Les Arcs to open up over 425km of piste skiing. The sheer diversity of pistes for intermediates makes La Plagne a great family resort.

The skiing

The resort

The après

You’ll feel on top of the world in La Plagne, where most of the runs are between 2000m and 2700m. Beginners will love the generous nursery slopes right outside our hotel.

La Plagne enjoys an excellent reputation as a family ski destination, with lessons available for children from 3 years.

There are certainly enough bars to satisfy anyone staying in resort for a week. Our own Scotty’s Bar at the foot of the slopes, is a popular destination with a large sun terrace and live music.

The multitude of blue runs gives improver skiers the chance to spread their wings.

Experts set their sights on the Bellecôte glacier with its superb long black pistes and untracked powder slopes.

La Plagne is also known for its non-skiing activities. There’s so much choice from the only French bobsleigh run to ice climbing, zip line, cross-country ski trails, fat bikes, snowbikes, airboards, snake gliss, dog sledding and the toboggan run.

For the more adventurous there’s the chance to get your heart pumping by trying your hand at night-time superluge sledging – a 7km run on closed pistes.

Mountain facts Resort altitude Skiing altitude Pistes

1970m 1250–3250m 225km

Suitability for skiers Beginners Intermediates Advanced Snowboarding Suitability for non-skiers Cross-country trails Snowboard parks Boardercross Half pipes

***** **** **** *** Good 38km 1 3 1

Number of runs Easy Intermediate Difficult

74 33 18

Number of lifts Chair Drag Cable car

31 49 11

Average snowfall (cm) Nov Dec Jan Feb Mar 94 280 317 56 70 Flight time 1 hour 30 mins Transfer time 2 hours 45 minutes

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Chalet Hotel

Christina La Plagne

This large, welcoming chalet hotel has a wonderfully relaxed atmosphere and fantastic location at the bottom of the slopes. A real hit with families and friends alike.

Our hotel in Plagne Centre is at the heart of the resort, it occupies an ideal slope-side spot for a family or mixed-ability group of skiers and boarders.

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At 1970m Plagne Centre is ideally situated in a sunny bowl, offering great access to the lifts and pistes. This is where you’ll find the majority of shops and restaurants.

38 rooms Bar Pool table In-house crèche Free WiFi

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Step outside your chalet hotel and you will find the ski school, equipment hire shops and activities are all within easy reach.

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Chalet Hotel

Christina

Unwind in the warm, wooden and bright spacious restaurant and lounge or stretch out on the fabulous first-floor sun terrace.

Room to chill The comfortable bedrooms can be configured to suit your individual needs, and many are perfect for families taking an extra cot or bed. All rooms are en-suite and many have stunning views looking out to the mountains and slopes.

And relax...

Sit back with a good book and soak up the fabulous views while the aromas of warming spices of the vin chaud drift through the bar and lounge.

Culinary experience Enjoy large sharing tables - the perfect place for socialising with fellow guests.

Tea, coffee and hot chocolate are available anytime during your stay, There’s plenty of delicious food, from cooked breakfast and 3-course dinners with complimentary wine to a hearty afternoon tea with cakes and biscuits.

Perfect for adults For an early evening or after-dinner drink, relax in the hotel bar or pop into Scotty’s Bar & Restaurant below the hotel, with various entertainment in the evenings.

Family time This child-friendly chalet hotel offers our renowned childcare service for children aged 1-12 years, with colourful crèches and all the latest toys to keep your children entertained when off the slopes.

We have ski classes for children from as young as 3 years in the fun-filled Snowman Kindergarten.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per adult per week, based on 2 people sharing on a chalet board plan including wine with dinner.

December January February March April

from £1099 from £829 from £949 from £829 from £1199

Additional information Childcare details Equipment hire Ski school information Lift pass details

page page page page

68 74 76 78

Learn to ski packages Take all the hassle out of booking your first ski holiday and let us do the hard work for you.

Pre-book our exclusive beginner package; this includes a 6 day lift pass, 6 day equipment hire and 5 mornings’ tuition. Available throughout the season.

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Les Deux Alpes France Best for...

Even beginners can go to the top of the glacier and ski down on wide blue runs, so everybody can take in the breath-taking views.

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Ideal for beginners, experts and those crazy freestylers, Les Deux Alpes is lively, colourful and a great place to catch the skiing bug.

With an impressive snow record and above-average sunshine to put you in the mood, this resort has over 200km of pistes with areas to suit all levels of skier and snowboarder – from gentle nursery slopes to a snow park for the most adventurous.

The skiing

The resort

The après

The nursery slopes at village level and an array of easy runs on the glacier give plenty of variety for beginners. Intermediates can enjoy the versatility of the resort with long runs in the trees to the village.

Les Deux Alpes is known as a family resort which is complimented by Chalet Hotel Bérangère’s excellent, spacious accommodation. The resort positively encourages children by providing 5 button lifts in the village and there’s a kids’ freestyle area too.

This lively, purpose built, compact village is one of the oldest of its kind in France. Off the mountain most skiers and boarders gravitate to Avenue de la Muzelle where the majority of bars, restaurants, shops and entertainment are found - there’s something to suit all pockets and tastes.

The efficient lift system allows experts to chase the abundant off-piste action.

Freeriders and freestylers will love the snow park. The ‘showtime kicker’, at nearly 4 metres, provides the ultimate challenge.

Popular attractions for families and adults alike include the outdoor ice rink, 2 sports centres, sledge runs and a bowling alley.

Mountain facts Resort altitude Skiing altitude Pistes

1650m 1250–3568m 225km

Suitability for skiers Beginners Intermediates Advanced Snowboarding Suitability for non-skiers Cross-country trails Snowboard parks Half pipes

**** **** *** **** Good 20km 1 1

Number of runs Easy Intermediate Difficult

19 43 30

Number of lifts Chair Drag Cable car

25 24 9

Average snowfall (cm) Dec Jan Feb Mar Apr 217 146 190 136 77 Flight time 1 hour 30 mins Transfer time 1 hour 45 minutes

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Chalet Hotel

Bérangère Les Deux Alpes

An amazing location, right next to the piste and close to the ski schools, makes this chalet hotel an attractive choice in one of France’s oldest and most prestigious ski resorts.

Popular with families, solos, couples and groups there’s something for everyone.

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Step out of your chalet hotel and you are on the piste. A meander along the road or across the piste and you’ll find yourself on the main street at the heart of the resort with all the amenities on offer.

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Nestled right at the foot of the slopes and facing south, the hotel has a superb uninterrupted view of the mountain peaks.

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Chalet Hotel

Bérangère

Unwind on the large sunny terrace and balconied rooms to make the most of the sparkling sunshine during good weather. When the sun sets opt for the inviting lounge with roaring log fire while relaxing with a warming glass of wine.

Room to chill The sunny bedrooms are traditionally decorated with comfy beds – most have balconies too. There are plenty of room options from singles to a family suite, suitable for when you travel on your own, as a family or a couple.

And relax Soothe tired muscles at the in-house sauna, steam room and heated indoor swimming pool.

Culinary experience Meals are hearty and include a cooked or continental breakfast, afternoon tea with freshly baked cakes and a choice of teas, plus a 3-course evening meal with complimentary wine.

Perfect for adults If you fancy a spot of après ski, the large lounge and bar with plenty of seating is the perfect spot to chat to fellow guests.

Family time Children are catered for with their own clubs, offering plenty of structured activities. Our experienced childcare team will take them to and from ski school for you. We also offer an evening childcare service with DVDs and Snuggle Club: a quiet sleeping space for younger children, allowing you to enjoy your evening meal.

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Guide prices Flying from London Gatwick, Manchester, Birmingham and Bristol on a Sunday.

Guide prices are per adult per week, based on 2 people sharing on a chalet board plan including wine with dinner.

December January February March April

from £1049 from £799 from £929 from £929 from £1279

Additional information Childcare details Equipment hire Ski school information Lift pass details

Call our experts on

page page page page

68 74 76 78

033 3305 4600

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St Anton Austria

Best for...

Dinner at the Verwallstube on Thursday night.

Take the Galzigbahn to the Galzig and enjoy a breath-taking view over St. Anton.

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Traditional charm, a splendid location and serious après are the backdrop for big skiing, freeriding and the chance of some world-class off-piste action.

The village centre is as eye-catching as the skiing. A wonderful mix of old and new architecture and car-free too, St Anton is well known as a resort for experienced skiers and snowboarders, with a variety of challenging runs and off-piste trails.

The skiing

The resort

The après

Beginners, fear not, there are nursery slopes on the edge of the village and 24 easier runs to conquer. Intermediates have friendly runs across Gampen, Rendl and St Christoph. For a change of scenery head to Lech and Zürs.

In addition to the perennial resort favourites of ice-skating and tobogganing, there’s a wonderful wellness centre with indoor and outdoor heated pools, children’s pool, sauna, whirlpool and massage.

St Anton is a quaint and peaceful town, but when evening comes the legendary après ski scene takes over.

The adventurous will enjoy the magnificent unpisted bowls and gullies. Blast down the long run to the Stuben chairlifts that serve a vast area of north-facing powder fields.

If you’re still feeling sporty after a day on the slopes, the multifunctional sports centre features tennis, squash and volleyball courts, bowling and extensive climbing walls.

There’s a great atmosphere in the bars at the foot of the slope. Later you can join the partying in the pubs and clubs, many with live music and visiting DJs, including the legendary Krazy Kanguruh, the renowned Moosewirt, the lively Bar Cuba or our very own Scottys Bar.

Mountain facts Resort altitude Skiing altitude Pistes

1304m 1304–2811m 305km

Suitability for skiers Beginners Intermediates Advanced Snowboarding Suitability for non-skiers Cross-country trails Snowboard parks Half pipes

**** **** ***** **** Good 40km 1 0

Length of runs Easy Intermediate Difficult

131km 123km 51km

Number of lifts Chair Drag Cable car

45 28 14

Average snowfall (cm) Nov Dec Jan Feb Mar 50 80 161 136 160 Flight time 1 hour 50 mins Transfer time 1 hour 30 minutes

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Chalet Hotel

Rosanna St Anton

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Full of Tyrolean charm and a sociable atmosphere, this chalet hotel is located in the heart of St Anton known for its skiing, boarding and après.

This resort is a massive hit with adults and never disappoints. The combination of great skiing, awesome après and a friendly chalet hotel makes for a memorable holiday.

Location

Facilities

You’ll love the location of the Chalet Hotel Rosanna – it’s just off the pedestrianised main street and only a 5-minute walk from the ski schools and the main lifts.

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Another bonus is the resort’s close proximity to Lech and Zürs. For a change of scene, enjoy the fantastic, groomed pistes and long motorway runs that this resort has to offer.

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Chalet Hotel

Rosanna

Inside this traditional chalet-style building you’ll find plenty of Tyrolean charm, with ornately carved wooden ceilings and typically Austrian solid wooden furniture.

Room to chill The well-styled bedrooms have a contemporary feel. Choose from twin or Austrian twin rooms (with 2 single beds pushed together on a double bed frame), many with their own balcony.

And relax...

Snuggle up with a book, grab friends for a board game or visit the resort’s wellness centre for some indulgent treatments.

Culinary experience You’ll love the relaxed atmosphere created within our charming in-house restaurant.

Set yourself up for the day with a hearty cooked breakfast or an appetising continental option with pastries.

We’ll ensure there is plenty of cake, bread and jam when you come in from the slopes. In the evening enjoy a delicious 3-course meal accompanied by complimentary wine.

Perfect for adults Exclusively adult-only outside school holidays. The welcoming lounge has private access to the lively Scotty’s Bar right next door, which serves delicious pizzas. It’s a great place to meet and socialise with fellow guests over a beer or a game of table football.

Family time Families love the proximity of this hotel to the slopes and town centre. In school holidays children aged 7 and over are welcome but childcare is not provided.

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Guide prices Flying from London on a Sunday.

Guide prices are per adult per week, based on 2 people sharing on a chalet board plan including wine with dinner.

December January February March April

from £1199 from £1029 from £1099 from £1099 from £1179

Additional information Equipment hire Ski school information Lift pass details

page 74 page 76 page 78

Group bookings This resort and chalet hotel lends itself perfectly for a group holiday. With our incredible group offers and travel experts on-hand to assist, you simply need to gather your friends and family together and let us do the rest for you.

For further information and prices please refer to our website or call our travel experts today.

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Essential information Information Chalet hotel information

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Dining 67

Childcare Children’s clubs

68

Children learning to ski

70

Travelling with children

71

Travel information Flight and transfers

72

Equipment hire

74

Ski and snowboard school

76

Lift passes

78

How to book

80

Booking conditions

82

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Chalet hotel information All this included in your Mark Warner holiday Our holidays have so much to offer, from superb locations in top ski resorts, in-house childcare, spas and treatment rooms to relax weary muscles to warm and inviting restaurants.

Your Mark Warner holiday at our chalet hotels includes: • Flights from London Gatwick, Manchester, Birmingham and Bristol • Sunday departures avoiding the masses travelling on a Saturday • Resort transfers • Accommodation • Daily cooked and continental breakfast • Daily afternoon tea • Evening meal with complimentary wine 6 nights a week • In-house chalet team • WiFi • Lift pass collection service

Customer hosts From the moment you arrive at the airport, our team are on hand to help. They will accompany you on the transfer from the airport to resort, answering any questions you might have.

At your chalet hotel our in-house team are there to ensure you have a smooth holiday.

Supplements In some chalet hotels certain room types may offer differing facilities or superior views, and therefore a supplement may be applicable.

Security For your safety and security all our chalet hotels are fitted with front door coded entry systems. Where we operate childcare for the full season, we provide a 24 hour reception service with nightwatch cover.

Room cleaning and service Rooms and bathrooms are cleaned daily (except for Thursdays when staff have a day off). Bed linen is changed at the end of each week; towels are changed midweek and at the end of the week. Room service is not provided.

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In-house dining

At dinner many guests enjoy the convivial atmosphere of a large shared table, while others prefer an intimate table for 2 or to dine together as a family or with friends. Depending on the size and layout of the dining room, we will do our best to accommodate your seating requests.

At our chalet and chalet hotels you can enjoy a delicious breakfast buffet, served every day from 8am until 9.30am.

Afternoon tea at your chalet and chalet hotel is served on your return from the slopes 6 days a week. This includes cakes and breads.

Dining out evening

You will have a 3 course dinner, offering a variety of meat, fish and vegetarian options.

Our daily menu offers a choice of 3 starters and 3 main courses and a selection of desserts or local cheeses which may be served buffet style. Complimentary red, white and rosé wine is offered until coffee.

Close to ski lifts Family rooms Single rooms Interconnecting rooms WiFi connection Viva health and beauty Sauna Swimming pool (heated) In-house crèche

Childcare Baby Club Toddler Club Mini Club Kidz Club Evening Crèche Club

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One evening a week, the restaurant will be closed for afternoon tea and dinner, giving you the chance to dine out at one of the excellent local restaurants. Our staff will be happy to make a reservation for you.

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Childcare With over 40 years of experience providing family ski holidays, why not let us do the planning – leaving you to have the fun.

Whether your children are skiers or non-skiers, babies or school age, our comprehensive childcare programme, superb nannies and recommended ski schools, make for a relaxing holiday all round.

Come and experience our market leading childcare for yourself.

Professional, fun-loving nannies Our childcare is supported by a team with either a CACHE, NNEB, NVQ or equivalent qualification. They are carefully selected for their skills, personalities and outstanding affinity with children.

In-house childcare We have children’s clubs in 4 of our chalet hotels so you can drop your child off after breakfast and get straight on the slopes. All our facilities are warm, bright, filled with toys and equipped with essentials such as cots, potties and bottle sterilisers.

Our children’s clubs Baby Club 4 - 11 months Our Baby Clubs provide a warm, homely and secure environment.

We provide a keyworker so the little ones are soon settled and content. Your baby’s day is organised to fit in with their needs and, wherever possible, to your times for naps and feeds. So when your holiday’s over, you’ll be able to slip back into your normal routine.

• 9.00am to 5.00pm - 6 days • One nanny to 2 babies • Supervised lunch • Free evening childcare (5 evenings) • £295 per child per week plus the relevant holiday cost

Toddler Club 1 - 2 years Our Toddler Club is perfectly set up for this most lively minded age group. Throughout the day our team provide a busy programme of games, stories, music and art to keep toddlers amused. Weather permitting, there are buggy outings and snow play for the older toddlers. We do our utmost to adapt to your child’s usual daily routine that you’ve worked hard to establish.

• 9.00am to 5.00pm - 6 days • One nanny to 3 toddlers • Supervised lunch • Free evening childcare (5 evenings) • £295 per child per week plus the relevant holiday cost

Mini Club 3 - 5 years Our Mini Club is pure fun! Children will enjoy sledging, snowman building and exciting cable car rides – often with a stop-off for a cup of hot chocolate. The action continues indoors, with a full programme that includes arts and crafts, face painting and games. If you have a 4 or 5 year old who’d like to combine activities with learning to ski, we can arrange morning ski school* with drop-off and collection by our nannies. In La Plagne, the Snowman Kindergarten ski school, is run especially for 3 year olds.

• 9.00am to 5.00pm - 6 days • Supervised lunch • Free evening childcare (5 evenings) • £255 per child per week plus the relevant holiday cost *Mark Warner designated ski school is at an extra cost and should be pre booked.

Kidz Club 6 - 12 years In the Kidz Club it’s all about action, with the emphasis on having fun in the snow. If your children also want to ski, our nannies can take them to and from ski school* and bring them back for lunch with the others from the Kidz Club.

For non-skiers there’s a packed programme of entertainment from sledging, snow sculptures, face painting, games and treasure hunts. Our energetic nannies also supervise excursions such as bowling and ice skating for which there’s a small extra charge.

• 9.00am to 6.00pm - 5 days • Supervised lunch • Free evening childcare (5 evenings) • £225 per child per week plus the relevant holiday cost *Mark Warner designated ski school is at an extra cost and should be pre booked.

Evening childcare For those not booked into day childcare, evening childcare is available 5 days a week (7.30pm to 10.30pm) and costs £135 per child. Places are limited so we recommend pre booking this service.

L’Ecrin du Val Claret Aiguille Percée Christina Bérangère

Baby Toddler Mini Kidz Club Club Club Club 4 mths – 11 mths

1yr – 2yrs

3yrs – 5yrs

6yrs – 12yrs

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3 3 3 3

3 3 3 3

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Children learning to ski We offer excellent ski schools for children and take great care to choose the best in order to make learning as much fun as possible.

All the instructors are English-speaking and skilled at teaching children, so your child will settle in quickly and enjoy their lessons.

Ski schools usually take children from 4 years and class sizes are normally no more than 10, and often smaller, so everyone gets plenty of individual attention. Reserved places in all our recommended ski schools are limited due to small class sizes, so it’s essential to book early – especially for the school holidays.

Please see our ski school pages 76-77 for further details.

Step 1 Book your lessons in advance with our travel experts, ideally when you book your holiday to secure a place, advising us of their ability.

Step 2 A ski school representative, will visit your chalet hotel on arrival day to discuss which class is best for your child. Depending on the resort and your child’s age, classes are either half or full days.

Step 3 Lessons are lightly structured with an emphasis on learning by copying and having fun. At the end of the week each child is presented with an award and a certificate to celebrate their achievements on the mountain.

Ski from 3 years Being little doesn’t mean missing out on the ski fun. The Snowman Kindergarten in La Plagne is the perfect way to get 3 year olds started. In the ski playground your child will have a wonderful time under the watchful eye of an English-speaking instructor.

When they’re feeling confident in the snow, they’ll move on to the little draglift and ski down the gentle nursery slope.

Let our childcare staff do the ski school run If your child is booked into childcare and having lessons at the Mark Warner recommended ski school, our childcare staff will drop the children off and pick them up when it’s over. They’ll ensure they’re settled into their class and collect them for lunch back at the chalet hotel.

More reasons to choose us • Fully equipped in-house crèches • Experienced nannies • Exciting daily programme • Strict staff to children ratio • Drop and collect ski school service at our recommended ski school • Pre-bookable childcare, ski school and ski equipment • Lunch supervised by our nannies • Evening childcare • Private babysitting available at extra cost

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Travelling with children There’s a lot to think about when travelling with children. Hopefully we’ve covered most things below, but if you have any other questions, don’t hesitate to call us; our travel experts are only too happy to help.

Evening Childcare Our evening childcare allows parents to enjoy an evening meal whilst the little ones are supervised within our childcare rooms. It operates 5 nights a week from 7.30pm to 10.30pm and is included if your child is booked into day-time childcare.

For those who have not booked day-time childcare, evening childcare can be pre booked and costs £135 per child per week. Evening childcare will not be available on the dining out nights.

Spaces are limited so we recommend booking early.

Babysitting Individual babysitting can be arranged at an additional cost once you are in resort. This service is subject to the availability of staff.

Children’s beds Children aged 2 and over will have a bed. If you need a bed ‘guard’, please request this via our After Sales department on 0333 305 7121.

Children’s food Our chefs and childcare managers work together to ensure that the meals we produce are nutritious and tasty. Breakfast, high tea from 5pm and an early dinner served at 7pm (peak season) are available 6 nights a week and is supervised by parents. Children booked into children’s clubs and lunching at the chalet hotel are supervised by the childcare team.

Children who have early dinner or high tea are not expected to attend dinner later, as this is essentially a grown-up occasion. Please inform us at the time of booking of any special dietary requirements.

Processed baby foods and powdered milk can all be bought locally, but if your child is used to a particular brand, it’s best to bring your own supplies.

Children with special needs If your child has special needs we’ll do our best to accommodate them.

We simply ask you to call us before booking your holiday to discuss what arrangements we might need to make and to ensure that we are able to help you on your chosen departure date.

What to bring • Bag – labelled with child’s name • Suncream – factor 30+ • Gloves – not wool • Sunglasses/goggles • Snow suit – wind and shower proof • Clothes to layer under suits • Ski helmet (usually available for hire in resort) • Warm hat – not wool • Boots – suitable for snow • Pocket money – for those children in ski school to buy a drink/snack • Ski socks • Swimsuit/aqua nappies (applicable to chalet hotels Bérangère, L’Ecrin and Aiguille Percée) • Nappies and nappy sacs • Wet wipes/lotion and cotton wool • Cream • Comforters (if required) • Bottles/feeder cups • Formula milk • Pushchair • Bibs What we provide at our chalet hotels with childcare

Illness

• Travel cots for under 2 years

If your child becomes ill, we ask you to take over your child’s care to reduce the risk of spreading infection. Once an exclusion period has applied, re-admission is at the discretion of the Childcare Manager.

• Highchairs

Informal supervision Unfortunately we can not allow informal supervision in our children’s clubs by nannies not employed by Mark Warner as this may lead to problems with accountability and legal responsibility.

• Potties • Baby baths • Bed ‘guards’ • Nappy changing facilities • Bottle sterilising facilities • Full-fat milk (UHT) • Jars of purées

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Travel information Flight details

Travel details and tickets/e-tickets

agreeing to carry them.

If you are refused carriage of your skis or snowboard, you are responsible for E-tickets will be sent to you getting them to your resort at your approximately 7 – 10 days before the Baggage allowance own cost. Skis should be packed in a start of your holiday. For e-ticketed and ski carriage ski bag and have the bindings and flights we must have an up to date email address for your booking. Please At the time of going to print, baggage tips well protected. Skis or snowboards only should be packed in ski bags with carefully check your documents upon allowances per person are as set out receipt as flight details can sometimes below. Please check our website for up no other items of clothing or boots to date information before you travel. as the airlines may ask you to remove change from those published in the them. To book the carriage brochure, on our website or detailed British Airways charter of skis/ snowboards or to pre-book on your confirmation invoice.

20kg hold luggage carried in 2 bags. seats please ensure that you advise Ski boots count towards your hold our travel experts at the time of Connecting flights baggage allowance. Infants receive booking or our after sales department Please note that flight timings given a 20kg allowance in one bag, plus on 033 3305 7121. at the time of booking are provisional pushchair. Seated passengers receive and subject to change. Bookings 20kg hand luggage.

Catering cannot be accepted on the basis that On our British Airways charter flights Our flights operate a “buy on board” they are conditional on particular you can now pre-book front row seats, service with a choice of hot and cold flight timings. Guests with onward allowing you to enjoy extra comfort beverages, snacks and light meals for connections should allow plenty on your journey. The return cost is £30 you to purchase. of time in the event of a schedule per person and must be pre-booked change or flight delay. We strongly with Mark Warner.

Travel delays recommend that tickets for onward In the event of a delay departing connections are booked on a fully Jet2 from your UK airport, we do not flexible basis to accommodate any 22kg hold luggage which must be provide refreshments, meals or changes or delays. carried in 1 bag. Ski boots count towards your hold baggage allowance. accommodation. However, in certain Check-in Seated passengers receive 10kg hand circumstances, the airline may provide assistance and our airport In an attempt to alleviate airport luggage. Additional bags can be representatives will be able to advise. congestion, check-in desks are opened booked directly with Jet2.

For delays on the return journey, we at least 2 and half hours before Easyjet endeavour to arrange for the provision the scheduled departure time. We of assistance on the following basis: would ask you to plan to arrive at the 23kg hold luggage carried in 1 bag. for a delay of more than 3 hours, light check-in desk with plenty of time and Ski boots count towards your hold refreshments; for a delay of over we recommend not less than 2 hours baggage allowance, additional bags can be booked directly with Easyjet.

4 hours a meal and for overnight prior to the scheduled Seated passengers are restricted to delays, hotel accommodation and departure time. meals as appropriate. The provision of Easyjet and Jet2 offer online check-in 1 bag for hand luggage (56 x 45 x 25cm). these facilities cannot be guaranteed Scheduled and regional flights ahead of the flight. as circumstances often change and In addition to our contracted flights General at all times our representative’s as listed, we can secure further seats, Pregnancy Even if you are combining your total decision is final. Transfer coaches subject to availability, from many Ladies who are more than 33 weeks luggage allowance for your family/ are occasionally meeting more than airports. Price supplements for these pregnant on their return date cannot group, there is a weight restriction of one flight and any delay in flights will be payable. Please enquire at the travel on our charter flights. After the a maximum of 32kg per item of hold time of booking and full details will 28th week of pregnancy, a medical baggage. If you go over this limit, you arriving can cause a delay in the coach departing from the airport. Delays be given to you. Scheduled flights certificate confirming ‘fitness to fly’ may be required to split your bags at of more than 12 hours on either the may operate at different times to our is required which must confirm the check-in. One piece of hand luggage outward or homeward journey may charter flights and separate transfers expected date of birth. This must be measuring no more than 56 x 45 x be covered by your personal travel may then need to be arranged and issued as close to your departure date 25cm which must fit in an overhead insurance policy. paid for. Please note that if you miss from the UK as possible. Scheduled locker may also be taken. Hand your outbound scheduled flight, you airlines have their own policies on luggage allowances vary by airline. must contact us or notify the airline pregnancy which will apply. Please Unless you are travelling with Easyjet, Coach transfers directly to ensure your homeward check your insurance policy for any ski or snowboard carriage must be pre- Private coaches are used for transfers flight is not affected. restrictions on cover provided. booked DIRECT with Mark Warner. Ski/ between the airport and resort. snowboard carriage is charged at £40 Approximate transfer times are shown overleaf but these can vary according Infants Airport representatives per set/board and must be booked to traffic or weather conditions. Please Please note that those under 2 years For our charter flights, our own Mark with us in advance as the amount of of age on the date of return travel to Warner representatives will be on sets/boards we can carry is restricted note that coaches may be meeting more than one flight and therefore, the UK are not allocated a seat on the hand at your departure airport to by the airline. If you are flying with aircraft or transfer coach and will need assist during check-in. Details of our Easyjet then you can book ski carriage depending on flight arrival times, you may have a short wait at the airport to sit on a parent’s knee. Cabin crew UK representatives can be found on directly with them post booking. If will be happy to heat up baby food our website. When you arrive at your you do not pre-book, the charge at the for passengers on other flights. On you have brought with you. destination airport, our overseas airport will be £60 per set/board (£90 some transfers a short stop is planned for refreshments. representatives will be waiting to with Easyjet), subject to the airline As our travel arrangements are made many months in advance, the flight details shown in our brochure and on our website are provisional flight arrangements and approximate flying and transfer times. All flight timings are provisional and may change up to the point of departure. Your flight numbers and timings will be confirmed when e-tickets are issued approximately 7 – 10 days before departure. The airline or likely airline which will operate your flight will be advised at the time of booking.

Where we can only advise you of the likely airline at the time of booking, we will confirm this as soon as we are in a position to do so.

Bookings are not accepted on the basis that they are conditional on particular flight timings or carriers and a change of flight timing or airline does not entitle you to change or cancel your holiday unless otherwise stated in our booking conditions.

On busy dates it may be necessary to buy in extra seats which may be with different airlines and operate at different times to those shown in our brochure or on our website.

Supplements may be payable for these flights. As transfers for these extra flights will be operated in conjunction with our usual flights, there may be a short waiting time at the airport.

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welcome you after you’ve come through Customs and escort you to your transfer coach.

Own transport

to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Full details are available by either visiting their website www.gov.uk/browse/abroad/ passports or telephoning the passport office on 0300 222 0000.

If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.

Passport/visa requirements

Please also check the validity of your passport, as some countries require passports to be valid for a certain length of time, which may be up to 6 months, after the end of your holiday arrangements. If you are unsure, please contact the appropriate embassy or consulate of the country you are travelling to. It is the party leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas.

For travellers making their own way to resort, we may offer a discount on the travel inclusive holiday cost, depending on the departure date and destination. However there will be a charge if you wish to use a coach transfer. This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our flight or transfers and cannot be added at a later date.

For holders of British or EU citizen passports, no visas are required for visiting any of the European countries featured in this brochure. Citizens of other countries should consult their embassies or consulates for applicable passport and visa requirements.

For British Citizens, adults require a ten year British passport for all the countries we operate to and children a 5 year British passport.

A British passport presently takes approximately 3 to 6 weeks to obtain.

If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has

The Foreign Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

apply. It must be noted, however, that the EHIC is not a substitute for suitable travel insurance which must be taken out before departure.

If you are undergoing any form of medical treatment, we recommend that you consult your GP in good time prior to departure and ensure Health that you take sufficient medicine and At the time of publishing this corresponding prescriptions with you brochure, no vaccinations were where necessary. In some countries required for visiting any of the the services and drugs provided may countries featured in this brochure. be of a different standard to that It is your responsibility to ensure received in the UK. Please remember you are aware of all recommended to pack any vital medicines in your vaccinations and health precautions hand luggage. in good time before departure. Details Health requirements and are available from your GP surgery recommendations may change and from the National Travel Health and you should check the up to Network and Centre date position in good time before www.nathnac.org departure.

Information on health abroad is also For further travel information details, available on www.nhs.uk/Livewell/ please call our Flight Operations Travelhealth. For holidays in the Department on 033 3305 7486.

EU / EEA you should obtain an EHIC (European Health Insurance Card) Please note information is correct prior to departure from at the time of going to print. Travel www.ehic.org.uk regulations may change after the The EHIC may entitle you to reduced UK’s exit from the EU. cost, sometimes free, medical We will inform guests of any changes treatment in public hospitals and that affect their booking. clinics while you’re in a European Economic Area although restrictions

Transfers Flight information

Resorts France Méribel Tignes Les Deux Alpes La Plagne

Austria St Anton

Route Gatwick to Grenoble Gatwick to Grenoble Stansted to Grenoble Luton to Grenoble Bristol to Grenoble Manchester to Grenoble Birmingham to Grenoble

Flight time 1hr 30mins 1hr 30mins 1hr 50mins 1hr 50mins 1hr 50mins 2hrs 1hr 45mins

Airline BA Easyjet Easyjet Easyjet Easyjet Jet2 Jet2

Airport

Resort

Transfer time

Grenoble

Méribel/Mottaret

2hrs 30mins

Tignes 3hrs

Les Deux Alpes

1hr 45mins

La Plagne

2hrs 45mins

Gatwick to Friedrichshafen

1hr 50mins

Easyjet

Friedrichshafen

St Anton

1hr 30mins

Call our experts on

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73

Equipment hire We have carefully selected ski and snowboard hire shops that provide quality equipment, good customer service and value for money. We offer the option of pre-paying for hired skis, snowboards and boots at the time of booking your holiday.

Ski hire Standard skis: Suitable for beginners learning to stem and make early parallel turns. The skis in this category are basic models (usually parabolic) that are easier to learn on.

Sport skis: The most popular skis. An intermediate parabolic model suitable for skiers who can accomplish good parallel turns. Suits intermediate and leisurely skiers.

Superior skis: Suitable for good parallel to expert skiers. This category includes this year’s advanced models.

Ski boots Standard/sport boots: Mid-entry or clip boot, these are suitable for beginners and intermediates.

Superior boots: Primarily this year’s models with clips for more advanced skiers.

Boots are available up to UK size 12. Larger boots cannot be guaranteed and should be hired in the UK prior to departure, or by contacting the ski hire shop directly. For specific or technical equipment requests we would advise you to pre-book direct with the resort and our staff will be pleased to supply the telephone numbers for you.

Children’s skis and boots We offer a ‘kids pack’ of standard skis, boots and helmet for children aged from 3-12 years (up to 14 years in St Anton). Should you wish to have a more advanced level of equipment please contact the ski hire shop directly.

Snowboards and boots All our snowboard hire shops stock a range of boards and boots suitable for beginners to advanced freestylers. Each shop operates its own categories but as a general rule standard boards/boots are suitable for beginners, sport board/boots for early intermediates and superior boards/boots suit more advanced riders.

Insurance Prices for ski and boot hire do not include insurance cover for theft, loss or damage beyond repair. However, most winter sports insurance policies include insurance for hired equipment, please check your policy.

Cancellation Please note that if you wish to cancel your pre-paid equipment hire, you must do so 12 weeks before the departure date in order to claim a refund of monies paid. Equipment cancelled within 12 weeks is subject to a 100% charge as per our full terms and conditions. We regret refunds cannot be made for equipment not used or partially used.

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Tignes 6-day hire (prices from) Adult Child 3 - 6 years Child 7 - 12 years

Skis

Boots

Snowboard

Boots

£85-£115

£55-£70

£105-£115

£55-£70

Kids’ pack (skis, boots & helmet) -

-

-

-

-

£80 £90

Skis

Boots

Snowboard

Boots

£80-£130 -

£45-£55 -

£130 -

£55 -

Kids’ pack (skis, boots & helmet) £75 £85

Skis

Boots

Snowboard

Boots

£70-£90 -

£38-£40 -

£75-£90 -

£38-£40 -

Skis

Boots

Snowboard

Boots

£85-£125 -

£50-£60 -

£105 -

£45 -

Skis

Boots

Snowboard

Boots

£125-£165 -

£65 -

£125-£165 -

£65 -

Méribel 6-day hire (prices from) Adult Child 3 - 6yrs Child 7 - 12yrs

Les Deux Alpes 6-day hire (prices from) Adult Child 3-6 years Child 7-12 years

Kids’ pack (skis, boots & helmet) £50 £70

La Plagne 6-day hire (prices from) Adult Child 3-6 years Child 7-12 years

Kids’ pack (includes £15 helmet) £70 £80

St Anton 6-day hire (prices from) Adult Child 7 - 9yrs Child 10 - 14yrs

Kids’ pack (skis, boots & helmet) £50 £100

Prices and details may vary from those published in this brochure.

See our website for latest offers.

Call our experts on

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75

Ski & snowboard school We have carefully selected expert local ski and snowboard schools at every resort. We pre-book group lessons for all levels of skier for both adults and children with these Mark Warner recommended ski schools.

All the ski schools we recommend also offer private lessons, snowboard lessons and a variety of other courses. As places are limited, we recommend that you pre-book early in the UK, especially during the school holidays.

Prices and details may vary from those published in this brochure. See our website for latest offers.

Adult ski levels When booking ski school we will ask you what level of skier you are. This will assist the local ski schools in determining the best class to suit your skiing ability. Please refer to the table below for levels.

Level 0

Never skied before or half a day on a dry slope

Level 1

Can do basic snow plough turns, happy on green slopes

Level 2

Strong snow plough starting to parallel turn

Level 3

Parallel turns on blue slopes

Level 4

Confident parallel turns on blue and red slopes but needing confidence for black

Level 5

Confident on all slopes

Level 6

Competition standard - free-ride & free-style

Tignes Class

Days

Kids (4yrs) Les Marmottons Kids (5-12yrs) Mornings

Hours

Group Max.

Price

Mon-Fri 09.00 - 12.00

8-12

£210

Mon-Fri 09.00 - 12.00

8

£220

Kids (5-12yrs) Full day*

Mon-Fri 09.00 - 12.00 & 14.00 - 17.00

8

£340

Adults (am) or (pm)

Mon-Fri 09.00 - 12.00 or 14.00 - 17.00

8

£200

Adults Snowboard

Mon-Fri 09.00 - 12.00

8

£200

* School holidays only.

Snowboarding lessons are combined for both adults and children (8 years and above) and are grouped together according to ability.

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Méribel Class

Days

Hours

Snowbears (4-5yrs) Beginners

Mon-Fri

09.15 - 12.15

6

£319

£386

Kids fun factory (5-13yrs) All levels

Mon-Fri

09.15 - 12.15 (Mon - Thu) & 09.15 - 16.30 (Fri)

8

£343

£405

Adults (13yrs+) All levels

Mon-Fri

09.15 - 12.15

8

£238

£267

Group Max.

Price

Group Off peak Peak Max. price price

Peak prices: 22 & 29 Dec 2019; 16 Feb; 5, 12 Apr 2020

Les Deux Alpes Class

Days

Kids (4-12yrs) am

Mon-Fri 09.15 - 12.00

8

£220

Kids (4-12yrs) Full day (UK school hols)

Mon-Fri 09.15 - 12.00 & 14.00 - 16.45

8

£340

Adults (ski) am

Mon-Fri 09.15 - 12.00

12

£170

Adults (ski) pm

Mon-Fri 14.30 - 17.00

12

£160

Adults (ski) Full day

Mon-Fri 09.15 - 17.00

12

£280

Adults (snowboard) am

Mon-Fri 09.15 - 12.00

12

£170

Hours

La Plagne Class

Days

Snowman (3yrs) Mornings Kids (4-13yrs) Mornings Kids (4-13yrs) Full day Adults (ski) Mornings Learn to ski*

Mon-Fri 10.00 - 12.30 Mon-Fri 10.00 - 12.30 Mon-Fri 10.00 - 12.30 & 15.00 - 17.00 Mon-Fri 10.00 - 12.30 Mon-Fri 10.00 - 12.30

Hours

Group Off peak Peak Max. price price 7 £190 £240 10 £190 £240 10 £260 £320 10 10

£190 £430

£240 £460

Group Max.

Price

*Learn to ski includes lessons, lift pass and equipment hire.

Peak prices: 22 & 29 Dec 2019; 16 Feb; 5, 12 Apr 2020

St Anton Class

Days

Hours

Kids (7-12yrs) Full day

Mon-Fri

10.00 - 12.00 & 13.00 - 15.00 (inc lunch)

10

£320

Adults (ski) Full day

Mon-Fri

10.00 - 12.00 & 13.00 - 15.00

10

£235

Adults (snowboard) Full day

Mon-Fri

10.00 - 12.00 & 13.00 - 15.00

8

£235

Prices and details may vary from those published in this brochure.

See our website for latest offers.

Call our experts on

033 3305 4600

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Lift pass - sample prices Take the pressure off your arrival in resort and let us arrange your lift pass for you. Lift passes can be pre-booked in the UK prior to departure and will be ready for collection on your arrival at your chalet hotel.

The below prices are for guide purposes only.

Tignes The Tignes pass is valid for all lifts in Tignes and Val d’Isère, plus one days skiing in La Plagne, the 3 Valleys and Les Arcs. There are 4 free nursery lifts in Tignes and 7 free nursery lifts in Val d’Isère.

6 day pass

Adult Adult Adult Child Child (14-64yrs) (65-74yrs) (75yrs +) (5-13yrs) (under 5yrs) Family Pass* Extra child

Low Season (24/11-21/12) £252 £202 FREE £202 FREE £808 £190 High Season (22/12-01/05) £280 £223 FREE £223 FREE £891 £210 *Family pass: 2 adults and 2 children under 17 years.

Méribel A Méribel pass is valid for the Méribel area. A 3 valleys pass includes Courchevel, Méribel, La Tania, Les Menuires and Val Thorens plus one day’s skiing in each of Val d’Isère, Tignes, La Plagne and Les Arcs.

6 day pass

Adult Adult Adult Child Child (13-64yrs) (65-74yrs) (75yrs +) (5-13yrs) (under 5yrs) Family Pass* Extra child

Méribel Valley

£243

£219

FREE

£195

FREE

£781

£185

3 Valleys

£291

£262

FREE

£233

FREE

£933

£220

*Family pass: 2 adults and 2 children 5 to 18 years.

La Plagne A La Plagne 6-day pass entitles the holder to ski in La Plagne plus one day in Les Arcs. A Paradiski 6-day pass entitles the holder to ski in La Plagne and Les Arcs plus a free 1/2 day on the day of arrival.

6 day pass La Plagne

Adult Adult Adult Child Child (13-64yrs) (65-74yrs) (75yrs +) (5-12yrs) Family Pass* (under 5yrs) £247 £195 £10 £195 £781 Free

Paradiski unlimited £281 £223 £10 £223 £891 Free *Family pass: 2 adults and 2 children 5 to 17 years.

Les Deux Alpes A 6-day pass gives free access to the swimming pool and ice-skating rink and 2 days skiing in Alpe d’Huez, 1 day in Serre Chevalier and 1 day in Montgenèvre Voie Lactée.

6 day pass Les Deux Alpes

Adult Adult Adult Child Child (14-64yrs) (65-71yrs) (72yrs +) (5-13yrs) (under 5yrs) £246

£229

FREE

£198

FREE

St Anton The Arlberg hands-free lift pass is valid for all lifts in St Anton, Lech, Zürs, St Christoph, Stuben and Sonnenkopf.

6 day pass Arlberg

Adult Adult Adult Child Child Child (21-64yrs) (65-74yrs) (75yrs +) (17-20yrs) (9-16yrs) (5-8yrs) £280 £242 £135 £242 £169 £14

Prices and details may vary from those published in this brochure. For more information, visit the resort websites.

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How to book Reservations

cost of the holiday at time of booking.

033 3305 4600

Please note: If booking direct with us, deposit payments must be made by either credit or debit card at the time of booking. Balance payments can be made by electronic bank transfer, debit/ credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent. We will send you/your travel agent as applicable a confirmation invoice as soon as practically possible after receiving all appropriate payments.

New bookings only Monday to Friday Saturday Sunday

9am to 7pm 9am to 5pm 10am to 4pm

After Sales & Payments

033 3305 7121 Bookings already made Monday to Friday

9am to 5.30pm

Balance payments

033 3305 7174 Booking direct You can make a booking either by calling us direct on the number above, emailing newbookings@markwarner.co.uk or online via our website at www.markwarner.co.uk (Please note, not all holidays we offer can be booked online – if unsure, please check with our office). At the time of booking, you will be required to give us credit/ debit card details for the deposit(s) (or full balance if booking within 12 weeks of the start of your holiday). For all bookings we will then give you a reference number for you to quote on all correspondence/calls.

Online bookings cannot be made less than 72 hours before departure.

Booking via your travel agent Call in and see or telephone your local authorised travel agent who will check availability and make the booking on your behalf. At the time of booking, you will be required to give your travel agent your credit/debit card details or other acceptable form of payment for the deposit(s) (or full balance if booking within 12 weeks of the start of your holiday). They must then send us the deposit(s)/full payment.

Please note that bookings made direct with us may not subsequently be transferred to a travel agent.

Payments Deposit payments are £175 per person (excluding infants for whom no deposit is payable). Telephone conversations to our Reservations/After Sales departments may be monitored/ recorded for training and customer service purposes. If you are booking within 12 weeks of the start date of your holiday you must pay or send the whole

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Your contract We regret we cannot accept passengers under the age of 18 unless accompanied by an adult. Please read carefully our booking conditions on pages 82 – 85 of our brochure and on our website at www.markwarner.co.uk By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to do so. The booking conditions together with the information contained in this How To Book section and our Travel Information found on pages 72 – 73 of our brochure and on our website at www.markwarner.co.uk form the basis of our contract with you.

A binding contract between us comes into existence when 1) we or your travel agent have received all appropriate payments at the time of booking and 2) we have verbally confirmed the booking to you or your travel agent over the telephone or, in the case of online bookings, we have despatched our confirmation invoice to you.

Please note: All bookings are subject to availability.

Prices and brochure accuracy changes and errors Please note that holiday information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday.

Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication, regrettably errors do occasionally occur.

We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday

is confirmed. We will advise you of any error of which we are aware and confirm the applicable price at the time of booking. Your chosen holiday arrangements (including the price) will be confirmed on your invoice. Please note that bookings made prior to publication of the relevant brochure may be subject to significant changes upon confirmation of the programme and publication of the brochure. Please read clause 5 of our booking conditions for more details. During the season it may be necessary on certain dates to purchase extra flights and/or coach capacity. This may result in an increase in costs as we cannot always negotiate the same favourable seasonal rates.

We will, however, only pass on such increased costs to you where your booking has not been confirmed. All such extra costs will be advised to you at the time of booking.

When Mark Warner is required to buy adhoc flights for your booking you will be required to pay the cost of the flight plus the usual £175pp deposit at the time of booking in order to confirm the holiday. For price increases after booking, please see clause 3 of our booking conditions – Prices and surcharges.

Final payment Please send the final payment so that we receive it no later than 12 weeks before the start of your holiday. This date will be clearly indicated on your invoice and failure to pay by this date may mean that your holiday will be cancelled and cancellation charges will apply – see clause 1 of our booking conditions.

Altered bookings All amendments to bookings must first be requested by telephone to the After Sales Department on 033 3305 7121 (and confirmed in writing if requested by them) or by email (if you have booked direct with us) to admin@markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. We will endeavour to assist if we can. Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below. Amendment may result in the recalculation of the holiday price and the loss of previously applicable

discounts or other special offers if the amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room).

Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply, please see clauses 4 and 5 in our booking conditions for further details (note that these cancellation charges apply to all pre-booked elements of your holiday). However, if the change is to increase the number of persons booked (without any other change), no amendment fee or cancellation charges will be payable (although you will of course have to pay any increase in the total holiday cost). Subject to meeting the conditions set out in clause 4 of our booking conditions, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued.

In this case, an amendment fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question again as well as the amendment fee of £35 per person affected.

Travel details and tickets Your e-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight timings can sometimes change from those on our website or detailed on your confirmation invoice.

Flight inclusive holidays All the flights and flight-inclusive holidays in this brochure and on our website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate.

Please ask for it and check to ensure

that the holiday you have booked is described on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

Advance Passenger Information System (APIS) For security reasons, most European and many other countries now require airlines to provide information about their passengers before they fly.

This is known as Advance Passenger Information or API and includes full names, dates of birth, nationality, gender and passport details of all passengers but other details may also be required. The airlines set their own deadlines for receipt of this information which may be well in advance of departure. If it is not provided when required, you may be refused boarding on your flight. In this situation, full cancellation charges will apply.

Accordingly, you must provide us with all information we ask you for when we ask for it. Where you make your own flight arrangements, you are responsible for providing API to the airline, if booking direct, or to your travel agent, when requested to do so. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your holiday, cancellation charges will apply as set out in our Booking Conditions.

Data protection For the purposes of the Data Protection Act 1998, Mark Warner Ltd is a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details

and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this section to personal data include sensitive personal data unless otherwise stated.

We need to pass on your personal data to the companies and organisations who need to know it (for example your airline, hotel, other supplier, credit/debit card or insurance company or bank) so that your holiday or other services you have requested can be provided to you.

The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government/public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking.

In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA).

EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data

protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission consider to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government/public authority in order to provide your holiday.

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes.

If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. You may opt out of marketing communications at any time by e-mailing marketing@markwarner.co.uk Except where permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise.

We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Our privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Our website uses cookies. We may use a feature of your browser called a cookie to assign your computer a ‘User ID’.

Cookies do not contain information by which Mark Warner can identify you.

They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Mark Warner may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising or content services which Mark Warner believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.

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Booking conditions Applicable to all ski holidays departing between 1 October 2019 – 21 April 2020.

Communications between us For bookings made directly with us online, we will send our confirmation invoice, any applicable amendment or cancellation invoice and any other communications to you by email. If you have booked directly with us by phone, we will also send these documents and communications by email unless you have indicated at the time of booking that you would prefer us to send these documents by post. If you contact us by email (for example with a query relating to your booking), you authorise us to reply using the email address you have used to contact us. You must accordingly check your e-mails on a regular basis. We may also contact you by post if we cannot, for whatever reason, contact you by e-mail or you have booked directly by phone and have chosen not to be contacted in this way. References in these Booking Conditions to “send” include e-mail and post, as appropriate. If you wish to and you have booked direct with us, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example to request an amendment or notify a cancellation) providing you do so to admin@markwarner. co.uk. If you have booked through one of our authorised travel agents, all correspondence with us must be carried out via your travel agent. Please note that telephone calls to our reservations department may be monitored and/or recorded for training and customer services purposes.

Except as set out in clause 14 (Website and brochure information and outside activities), these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, or “arrangements” mean such holiday arrangements. References to “departure” mean the start date of the holiday arrangements.

1. Making a booking Your contract is with Mark Warner Limited (‘we’ or ‘us’). In all cases, these Booking Conditions together with our privacy policy and the ‘Travel Information’ and ‘How to Book’ sections of our website (www.markwarner.co.uk) or in our brochure (“Entire Agreement”) form the basis of your contract with us. References to ‘you’ and ‘the client’ mean all persons named on the booking (including anyone who is added or substituted at a later date, whether as part of a group booking or otherwise), or any of them as applicable. Please see ‘HOW TO BOOK’ in our brochure or on our website (www.markwarner. co.uk) for full details. Before making a booking with us, you must ensure you have read and understood the Entire Agreement (promptly raising any queries you may have with us). By asking us to confirm your booking, you are regarded as having had the opportunity to read and understand the Entire Agreement and to have actually done so before a contract between us comes into existence. When you make a booking (including a group booking), the first named person on the booking (‘lead name’) is responsible for the administration of the holiday and (among other things) must pay us (if booking direct with us) or your travel agent (if you have booked through a travel agent) deposits or full payment as applicable (see “HOW TO BOOK” as referred to above). References in these Booking

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Conditions to “you” will be to the lead name acting on his/ her own behalf and on behalf of any other person named on the booking (including group bookings – see below).

transfer, debit / credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent.

Group bookings The ‘Group bookings’ section of our brochure and website sets out special offers and relevant offer terms in respect of group bookings. By ‘group bookings’ we mean bookings made for a minimum of 8 or more passengers for a duration of 7 nights. Alternative time frames and special offers for larger groups may be available on request. The following conditions apply to such bookings: (a) All group offers are subject to availability and the number of group offers per departure may be limited or withdrawn without prior notice.

Existing bookings will not be affected. (b) Group offers may not be combined with any other discounts or offers. (c) Group offers may be limited to selected properties – details will be provided on request. (d) Special offers apply to the basic holiday price current at the time of booking. Supplements for meals, under occupancy, room facilities and insurance are excluded. Deposits may vary between offers. (e) The group must book exactly the same holiday at the same time. We may allow large groups to travel from different airports on application, in which case special offers may differ. (f) Special offers will be calculated on the final number of full paying adults travelling.

Cancellation of group numbers may result in the loss of free places/group discount. (g) All travellers’ names must be supplied twelve (12) weeks before departure or at the time of booking (with deposits). Subsequent name changes will incur an amendment fee in accordance with clause 4 (Amendments by the client) below. When supplying travellers’ names, you must at the same time also confirm any room-sharing arrangements, failing which we/the accommodation provider will allocate rooms and cannot accept any liability if these arrangements do not meet with your approval. (h) Traveller names may be required immediately at the time of booking on some departure dates or destinations. (i) Any person who acts as the leader of a group in their dealings with us (whether or not they travel on the holiday), shall be the ‘lead name’ with all the usual responsibilities associated with that role including those set out at the beginning of this clause 1 and throughout these Bookings Conditions. In addition, the group leader shall be responsible for confirming all travelling passenger details to either the travel agent (when booking through an ABTA member agent) or directly to our reservations team. He/ she will also be responsible for paying all sums that are payable in respect of the booking as a whole (including any amendment/cancellation charges) and for passing on accurately and in full to all travelling passengers any and all information issued by the travel agent or us, including, but not limited to, passing on copies of our confirmation invoices and a copy of these Booking Conditions.

Please note: if making any booking (including any group booking) direct with us, deposit payments (or full balances if booking within 12 weeks of the start of your holiday) must be made by either credit or debit card at the time of booking. Deposit payments will be due in respect of all travelling adults. Balance payments can be made by electronic bank

Booking methods A. Bookings made by telephone or in person A binding contract between us comes into existence when: 1) we (if you book direct with us by telephone) or your travel agent (if you book through one of our authorised travel agents) have received all appropriate payments at the time of booking (if you choose to pay by credit or debit card you must have authorised us or your travel agent to deduct the appropriate payments from your card) and 2) we have verbally confirmed the booking to you or your travel agent over the telephone. A confirmation invoice will be dispatched to your travel agent or to the first named person on the booking if you have booked direct with us once a binding contract between us has come into existence as set out above.

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B. Online bookings A binding contract between us comes into existence when we have received all appropriate payments from you at the time of booking and we have e-mailed our confirmation invoice to you.

Please note; all bookings (including group bookings) are subject to availability. Full payment less any deposit pre-paid must reach us not less than 12 weeks prior to departure.

The first named person on the booking is liable for making full payment for all persons named on the booking (including anyone added or substituted at a later stage). If payment is not received in full by the due date, we will issue a reminder to you (if you are booking direct with us) or to your travel agent. If, within 7 days of our issuing the reminder, we have not received full payment, we are entitled to assume that you wish to cancel your booking and we will retain the deposit paid.

If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled.

Should you book your holiday through one of our authorised travel agents, all monies paid to the agent for a flight inclusive holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust (who provide the Air Travel Trust Fund, the primary source of funding when an ATOL* holder fails) subject to the travel agent’s obligation to pay such monies to us in accordance with our trading terms unless we fail financially. (*See details of our ATOL licence at clause 18 (ATOL) below.) In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent for your flight inclusive holiday will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us. For all non flight inclusive holidays, all monies you pay to one of our authorised agents will be held by the agent on your behalf until a binding contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. Please note: all payments made by credit card incur a handling fee of 2% of the payment value (not applicable to debit cards). If the card issuer increases its charges to us, we reserve the right to increase

this handling fee. There will be no handling fee for payments by credit card from 13 January 2018 onwards.

Online bookings cannot be made less than 48 hours before departure. Please carefully read your confirmation invoice, tickets and all other documents we send you as soon as you receive them. Contact us (if you have booked direct) or your travel agent immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (by us) in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any inaccuracies notified outside these time limits.

However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is a good reason why you didn’t contact us within the time limit.

See clause 4 if you need to correct any inaccurate information you have provided us with.

2. Medical conditions, disabilities and reduced mobility If you have any medical condition or disability or suffer from reduced mobility which may affect your holiday (including any which may affect the booking process), please tell us (if you are booking direct) or your travel agent before you confirm your booking so that we can advise as to the suitability of the chosen arrangements and, if applicable, assist you with making your booking. In any event, you must give us or your travel agent full details in writing at the time of booking. If you wish to book online you should email or telephone us with these details prior to making your booking online. You must also promptly notify us of any deterioration or adverse change in or development of any medical condition or disability or of any deterioration or change in your mobility which may affect your holiday which occurs after you book.

3. Prices and surcharges The holiday prices quoted in our brochure are based on the exchange rates shown in our brochure which are taken from the Financial Times Guide to World Currencies on the applicable date and known costs on that date.

Different exchange rates may be applicable to the prices shown on our website.

We reserve the right to make changes to and/ or correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any change or correction of which we are aware and of the then applicable price at the time of booking.

After confirmation, we offer a no surcharge guarantee. Once the price of your holiday has been confirmed at the time of booking, we guarantee it will not be increased unless you make any changes to your booking.

Please note that special offers, discounts and other deals (including in respect of group bookings) which may become available after your booking has been confirmed cannot be applied retrospectively.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

Local tourist taxes will be payable at the end of your stay. Charges vary by hotel & destination, however at the time of publication are €1 - €2.50 per person per night in France & €3 per person per night in Austria. Taxes are age dependent and are subject to change.

4. Amendments by the client All amendments to bookings (including group bookings) must be requested by telephone to the After Sales Department on 033 3305 7121 (and confirmed in writing if requested by the After Sales Department) or by e-mail to administration@ markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. If we are able to accept the change we will charge an amendment fee of £35 per person per occasion a change is made. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers (including in relation to group bookings) if the amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room).

Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply as shown in clause 5 (Cancellation by the client).

However, if the change is to increase the number of persons booked (without any other change) no amendment fee or cancellation charges will apply (although you will of course have to pay any increase in the total holiday cost).

Subject to your meeting the conditions set out in clause 5, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, a £35 per person amendment fee is payable. In addition, scheduled airlines may treat any change (including a name change) made to a scheduled flight after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. In order to make such a change in this situation, the full cost of the flight(s) affected must be paid again, in addition to the amendment fee of £35 per person. Please also see clause 5 below.

5. Cancellation by the client Cancellation will take effect only when written notification from the first named person on the booking is received by us or your travel agent. In all cases of cancellation the deposit and any amendment charges will be forfeited.

If the booking is cancelled 12 weeks or less before departure the following cancellation fees, expressed as a percentage of the total holiday cost excluding amendment charges, will become immediately payable to us.

Period before departure when we receive your written cancellation More than 84 days 84 to 64 days

63 to 50 days 49 to 29 days 28 to 15 days 14 days or less

Cancellation charge per person cancelling Loss of deposit 30% of total cost of holiday (or loss of deposit if greater) 50% 70% 90% 100%

Cancellation charges for holidays which include

scheduled flights and/ or pre-bookable extras may incur additional cancellation costs. Check with our Sales department. Details will be provided to you at the time of booking.

Written confirmation of your cancellation will be issued within 14 days of our receiving your written cancellation notification. Contact us or your travel agent immediately if you do not receive this.

If you are unable to go for any reason or decide that you do not want to take the holiday, you may transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us providing you meet the following requirements:- (a) You must provide us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information from you or your travel agent as applicable at least 14 days before the start of the holiday. (b) Please see clause 4 for details of any amendment fees and other charges/costs which may be payable. Any part of the booking not transferred and/or subsequently cancelled will be subject to cancellation charges as detailed above. (c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to the Entire Agreement and any other requirements which apply to the holiday before the change can be finalised. It is the responsibility of the lead name to bring the Entire Agreement to the replacement traveller’s attention. If the full price should have been paid when the change is requested but hasn’t been, this must also be paid before the change can be finalised.

6. Alteration/Cancellation by Mark Warner Arrangements for the holidays featured on our website and in our brochure are made many months in advance. Occasionally, we have to make changes to and correct errors in website, brochure and/or other details before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. The possibility of such changes (which may be significant) is greater for those bookings which are made prior to publication of the brochure.

However, in no case will we cancel your confirmed holiday less than 12 weeks before departure except where we are forced to do so as a result of an event or circumstances beyond our control or failure on your part to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time). Most changes are minor.

Occasionally, we have to make a significant change. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect will have a major effect on your holiday.

A minor change is any other change. The following changes to your confirmed holiday when made before departure are examples of changes which will usually be significant: • a change of your UK departure airport to one which, in our reasonable opinion, is more inconvenient for you.

A change from one London airport to another will not be a significant change (London airports are Gatwick, Heathrow, Luton and

Stansted) • a change of scheduled UK departure time by 12 hours or more (not including flight delays) • a change of accommodation for the whole or a substantial proportion of your holiday.

Please note, a change in flight time of less than 12 hours, carrier, type of aircraft (if advised), destination airport (see also clause 9 below) or resort transfer arrangements will not constitute a significant change but will be treated as a minor change except where otherwise stated in these Booking Conditions. If we have to make a significant change or cancel, we will advise you or your travel agent as soon as we reasonably can and give you the choice of the following options if there is time to do so before departure: (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard as originally booked if available (if the alternative we specifically offer you is less expensive, you will receive a refund or price reduction but if it is more expensive, you will not be asked to pay any more, if you wish to purchase a holiday other than the one we specifically offer you, you will have to pay the applicable price) or (c) cancelling or accepting the cancellation in which case you will receive a prompt and full refund of all monies paid to us. If we have to make a significant change or cancel 100 days or less before departure, we will, if and as appropriate depending on the circumstances and when the significant change or cancellation is notified to you, as a minimum pay you the compensation set out below.

Payment of any compensation in the event of a significant change or cancellation is subject to the following general exceptions.

Compensation is not payable in relation to any ‘Advance Registration’ bookings taken prior to the publication of the relevant brochure which are changed or cancelled when the programme is confirmed or where we notify you of a change or cancellation more than 100 days prior to your scheduled departure.

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. No compensation is payable for children aged 2 or under at the date of return travel.

Period before departure when we notify you or your travel agent More than 100 days 71 - 100 days 29 - 70 days 15 - 28 days 14 days or less

Minimum compensation per person Nil £20 £30 £40 £50

Very rarely, we may be forced to change or terminate your holiday after departure but before the scheduled end of your time away as a result of ‘force majeure’ (see clause 8).

In this very unusual situation, we regret we cannot make any refunds (except where these are obtained from suppliers) or pay any

compensation or be responsible for any costs or expenses incurred by you as a result.

If, after departure, we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our best to make suitable alternative arrangements in respect of those services. If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if your holiday includes flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can. Except as set out above, you will in addition be entitled to compensation where appropriate.

7. Denied Boarding Regulations If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation 261/2004- the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.

All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints service. See www.caa. co.uk – Resolving Travel Problems, for further details.

8. Force Majeure Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of ’force majeure’. In these Booking Conditions ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, civil unrest, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, epidemic, technical problems with transport,

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Booking conditions - continued adverse weather conditions, volcanic eruption, airport, port or airspace closure, restriction or congestion, flight restrictions imposed by any regulatory authority or other third party and all other events outside our or the supplier’s control. Force majeure also includes the UK Foreign Office advising against all travel or all but essential travel to any destination, region or country.

9. Travel In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU. The Community list is available for inspection at https://ec.europa.eu/transport/modes/air/ safety/air-ban_en We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking.

Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative, the provisions of clause 6 (Alteration/ Cancellation by Mark Warner) will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight.

The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, actual or potential technical problems and the ability of passengers to check in on time. Specific instructions relating to departure and travel arrangements, including latest timings, will be sent with your e-tickets approximately 7 – 10 days before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been sent - we will contact you as soon as possible if this occurs.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Booking Conditions.

In the unlikely event of a change to your confirmed overseas airport, we will of course arrange for you to be transported to and from the alternative airport without any additional cost to you.

We cannot be held liable for any delay which is due to any of the reasons set out in clause 11(2) of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.

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Notwithstanding the above, Mark Warner and the carrier will make all reasonable efforts as are practical to reduce the discomfort suffered by you as a result of the delay. See our brochure or website (www.markwarner. co.uk) for details of what is usually provided in the event of any delay. All refreshments, meals and other assistance provided at the airport in the event of a flight delay are the responsibility of the airline concerned except where we expressly otherwise agree or advise you.

It is the responsibility of the person who makes the booking to ensure that all members of your party are in possession of all necessary travel and other documents before departure.

We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in costs, expenses, fines, surcharges or other financial penalty being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

10. Damage by and behaviour of the client Mark Warner and its employees shall be entitled to recover from you the cost (reasonably estimated if not precisely known) of any damage or loss caused by you either during or after your holiday. If the actual cost of any damage or loss is less than the amount paid by you at the time where only an estimate could be given, the difference will be refunded. Any extra must be paid if the actual cost turns out to be more than was paid at the time. You agree to behave reasonably and not to disrupt the enjoyment of others on holiday with you or prejudice Mark Warner’s reputation with its accommodation or other suppliers.

We reserve the right to immediately terminate the holiday of any client whose behaviour, in our reasonable opinion or in the reasonable opinion of any other person in authority, causes or is likely to cause distress, danger or significant annoyance to other clients, employees or to any third party or damage to property.

In the event of such termination, our responsibility for the client concerned immediately ceases and we will have no further contractual obligations towards that person including return travel arrangements. We shall further be under no liability to make any refunds or meet any costs or expenses incurred by you as a result or pay any compensation.

11. Liability of Mark Warner (1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.

This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In

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addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above.

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example (without limit), (i) any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure as forming part of your holiday arrangements and we have not agreed to arrange them as part of our contract and (ii) any activity or excursion you purchase in resort. Please also see clause 14 “Website and brochure information and outside activities” in connection. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and applicable standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) on any basis, the maximum amount we will have to pay you is £1000 per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the holiday price

(excluding any amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 11(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) arises from travel on any aircraft, ship or train (including without limitation the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies where we have arranged that travel as part of our contract, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to in this clause 11(6). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or EU regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/ or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers by sea in the event of accidents and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the time limits stipulated in the applicable convention or regulation), we similarly are not obliged to make a payment to you for that claim or part of the claim.

When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and EU regulations are available from us on request.

Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or regulation.

(7) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any claims, losses or expenses which relate to any business (including any loss of earnings incurred by any client who is self employed).

12. Airlines and other carriers When you travel with any carrier, the conditions

of carriage of that carrier will apply, some of which will limit or exclude their liability to you often in accordance with the applicable international convention or EU regulation (for examples, see clause 11(6)).

Copies of the conditions of carriage are available from the carrier or ourselves. Our website and brochure are our responsibility.

Please note, for a child not to be allocated their own seat on an aircraft they must be under 2 years of age on the date of their return flight.

13. Insurance You must have travel insurance which provides cover that is suitable and adequate for your specific requirements. We will not be responsible for meeting any sums which would have been covered by such travel insurance.

You will further be responsible for paying to and indemnifying us for any such sums which we meet on your behalf. Please read your policy details carefully and take them on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please note most travel insurance policies do not cover activities which the insurers consider to be hazardous. If you intend to take part in any such activities, you must obtain appropriate specialist insurance cover. We do not check insurance policies. We do however act as an Introducer Appointed Representative for Citybond Suretravel who may be able to provide you with suitable travel insurance. Please see our brochure/ website for further details.

14. Website and brochure information and outside activities (a) The information contained on our website and in our brochure is correct to the best of our knowledge at the time of publication. Our website and brochure descriptions often refer to other activities and excursions which are available outside the hotel / chalet and are bookable directly with the operator/centre concerned. These activities and excursions are not run or controlled in any way by Mark Warner. They do not form any part of your contract with Mark Warner and are not recommended or endorsed by Mark Warner even where we suggest particular operators/ centres or other third parties and/or assist you in booking such activities or excursions in any way. Accordingly, we regret Mark Warner cannot accept any liability in relation to these outside activities and excursions and clauses 6 (Alteration/Cancellation by Mark Warner) and 11(1) (Liability of Mark Warner) of our Booking Conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment with us) resulting in your death or personal injury. (b) Where we or your hotel / chalet make or take any booking for or from you in respect of any activity or excursion available outside the hotel / chalet, we or the hotel / chalet, as applicable, do so solely as booking agent. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Mark Warner has no liability for any such activity

or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/ their employees or agents or any other person(s) connected with the activity or excursion. If we or the hotel / chalet are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (c) Where your hotel / chalet makes or takes a booking for or from you in respect of an activity, facility or service provided by the hotel / chalet but which is not advertised in our brochure or on our website as forming part of your holiday arrangements and we have not taken any payment from you for this activity, facility or service, your contract for that activity, facility or service is directly with the hotel / chalet and not Mark Warner. This contract will be subject to the hotel / chalet’s own terms and conditions. Mark Warner has no liability for any such activity, facility or service or for any act(s) or omission(s) of the hotel / chalet or any of its employees or agents or any other person(s) connected with the activity, service or facility. If however Mark Warner is found liable in any respect for any such activity, facility or service, that liability is limited to the price you paid for the particular activity, facility or service concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (d) We cannot guarantee accuracy at all times of information given in relation to any activities and excursions or about the resorts generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity will take place or be available as these services are not under our control. If you feel that any of the activities or excursions mentioned are important to the enjoyment of your holiday, contact us before making your booking and we will tell you the latest known situation. If we become aware of any material alterations to resort information and/ or such activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

15. Complaints Should you have a problem or complaint at any time during your holiday, you must report it immediately to the hotel manager and, if applicable, the supplier of any other services concerned who will endeavour to put things right quickly. Any complaint which is notified verbally must also be put in writing as soon as possible during your holiday. If you remain dissatisfied, please email our Customer Services department at customerservices@ markwarner.co.uk Alternatively, you can write to us at: Mark Warner Ltd, 20 Kensington Church Street.

London W8 4EP In either case, you must do so within 28 days of your return from holiday, giving your

booking reference and all relevant information.

Please include your e-mail address and daytime and evening telephone numbers (if you are happy for us to contact you in this way) as this will enable us to respond to you more quickly. If you are not satisfied with our response we must be informed within another 28 days from the date of our correspondence. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

16. Special requests If you have any special requests, please inform us (if you have booked direct) or your travel agent in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be complied with unless we or your travel agent (as applicable) have specifically confirmed this to you. For your own protection, you should obtain confirmation in writing from ourselves or your travel agent on our behalf that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Unless and until specifically confirmed, all special requests are subject to availability.

17. Jurisdiction We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales.

If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/ Northern Ireland as applicable (but if you do not so choose, English law will apply).

18. ATOL We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 1176). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to

pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the nonprovision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. *The flights and flight-inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

For any holidays which do not include flights, all monies you pay us will be paid into a trust account which is controlled by an independent trustee. These monies will not be released to us until your holiday arrangements have been completed. These arrangements mean all monies you have paid us will be refunded to you in the unlikely event of our being unable to provide your holiday due to our insolvency.

19. Trade Mark Mark Warner is a registered trademark owned by Mark Warner Limited in the United Kingdom (number 3250498) and in the EU (number 17120619).

20. Data protection and Photography Please refer to our privacy policy (available at https://www.markwarner.co.uk/privacy) for full details of how we process personal information in connection with your booking and generally. By making a booking you are deemed to have accepted our privacy policy, which forms part of the contract between us. It is possible that while you are on holiday, photographs or video may be taken for inclusion in our brochure or website or for other promotional purposes. Where it is practical to do so, we will seek the consent of any clients who are prominently included in any shots. Consent will not generally be sought from clients who only appear in the background. No clients will be identified by name. You are taken to have agreed to your image being included in any photography Booking Conditions last updated 30.08.19 Registered office: 20 Kensington Church Street, London W8 4EP.

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