Welcome to the Conference

If recent years have taught us anything, it is that the current retail revenue model is no longer fit for purpose. Travel agents can no longer afford for the profit they earn on every transaction to be dependent on whether or not the customer consumes the services that have been booked on their behalf. Is it too much to ask that travel professionals be compensated for the time, effort and expertise they provide when their services are contracted for? Should travel agents become more like other professionals and start charging for their time? Indeed, should we, as an industry, start valuing ourselves before we can realistically expect others to do the same?

These and other fundamental questions need to be asked as we explore some of the fallout that has occurred since Covid changed the rules of engagement within our industry. The future and viability of travel agents depends on it. Let’s start the conversation.

Sponsors

Headline Sponsors

Co-sponsor, Friday Lunch

Pre-dinner drinks, Gala Dinner Conference transportation

Keynote speaker, Russell Beck

Friday Dinner

Friday dinner wines

Friday pre-dinner drinks

Gala dinner wines co-sponsor, Friday Lunch

360 Video Booth

Acknowledgements

Events such as this depend on the generous sponsorship that underpins much of the content featured over the course of today’s programme. Although all our suppliers have contributed to the central funding that covers much of the main running costs, these suppliers in particular have dug deep into their pockets in order to show their appreciation for the business that you, our members generate for them year-round. It is therefore only right and fitting that we should acknowledge them here.

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Publisher’s Note: Whilst care has been taken in compiling the information contained in this manual, the publishers cannot accept responsibility for any errors or omissions. © Travel Centres 2022.