Together Weekly 30.08.23

TOGETHER

GETTING IN THE ZONE – PLATFORM ZONING IS NOW LIVE

New platform zoning technology has launched at some of our stations, to help make boarding our trains a safe and stress-free experience.

Platforms are now divided into zones, with customer information screens (CIS) showing which carriages are stopping in specific zones. The CIS will also show the facilities in the carriage, so customers can easily identify where to find bike spaces and first class carriages. Platform zoning also can improve the journey of those in wheelchairs, with carriages

WELLBEING WEDNESDAY FOR SEPTEMBER

with wheelchair access and accessible toilets clearly marked. Kathryn O’Brien, Customer Service and Operations Director, said: “Our customers are at the heart of everything we do, and the introduction of platform zoning across all our ‘through stations’ means that customers will have a much simpler and stress-free experience when boarding our trains.” Platform zoning can also reduce delays, with customers encouraged to use the full-length platform, making boarding a speedier process.

September’s livestream will feature two of the Rail Wellbeing Live speakers: Buddhist Monk, Gelon Thubten, and Vanessa King from Action for Happiness, a charity that focusses on creating a happier world through bringing people together to learn evidence-based skills

In the livestream they’ll be discussing how science and ancient wisdom can help to increase happiness and wellbeing. They’ll also provide some insights and actions on how to create more happiness for yourself and those around you. The livestream is free to access at http://www.railwellbeinglive.co.uk/live-stream at 11:00 on Wednesday 6 September.

Wellbeing Wednesday is back for September and this month is something slightly different as we gear up for Rail Wellbeing Live 2023 in November.

Rail Wellbeing Live will be taking place on 7 to 9 November and we’ll share more details on the event and how to register over the next few weeks.

MOVE FOR 30: ACTIVE TREES – THE RESULTS!

Our first Active Hub event has now finished and we’ve seen some great results.

Out of the 24 teams that took part, we are pleased to announce that the winning team, finishing on the maximum number of points (112), is… Clee1! Team HRA came in second place, just one point behind.

Some other amazing stats…

• 19 individuals finished on the maximum number of points

• 2,314 activities were logged

• 49 days of walking were completed, 5 days of running, and 3 whole days of cycling

• We found that Wednesday was the most active day, with the most active time being between 5-6pm

We’ll let you know when we have more details of future event. In the meantime you can get a group of 4 together and create your own event to see who comes out on top..

To sign up for the Active Hub click here:

• If you have a TPE email, login with the password: TPExp2023! Note: If your TPE email is not accepted, please register

• If you don’t have access to a TPE email, click ‘register’, enter your details and the code: TPE2023

SAFEGUARDING ON OUR NETWORK

This week we have a few situations to share of colleagues helping to safeguard vulnerable people on our network:

LAURA healy

On Saturday 20 August a male had locked himself in a cubicle in the men’s toilets at Scarborough station and called 999 asking for an ambulance. One of our colleagues asked if he could help the man, with the man saying he was waiting for an ambulance, the colleague then called 101 requesting a welfare check. Unfortunately, no one was able to assist and the man made his way onto platform 1, where the colleague thought he was going to get a train.

However, the man didn’t leave on a train and he told one of the station cleaners, Laura Healy, that he was going to take his life. Laura was able to get the man on a bench and helped him calm down, with her getting his name and to talk about how he was feeling. Colleagues called North Yorkshire Police so they could help with the situation. They were able to comfort the man and he ended up spending the night in hospital.

GOING THE EXTRA MILE!

We’re always receiving some amazing feedback about colleagues from customers and last week was no exception. Here’s some the comments

A couple of weeks ago we featured Simon Rashleigh and Joe Dobson’s pets Fred the dog and Ardwick the cockatiel. This week we have two more of their brilliant birds, Starburst the conure (left) and Apollo the plumhead parakeet (right).

Do you think you have TPE’s cutest pet? Send in your pet pictures to tpecommunications@tpexpress.co.uk for your pawsome pet to be featured.

HAVE YOU DOWNLOADED MYREWARDS?

Have you downloaded our colleague discount app My Rewards?

If you haven’t you’re missing out on hundreds of deals and discounts.

Hundreds of TPE colleagues are already saving money when shopping with some of the UK’s biggest retailers and are accessing the amazing wellbeing support on the site.

MyRewards offers discount codes, instant vouchers and cashback, to help you save hundreds of pounds every year. After signing up you’ll have access to many of the UK’s biggest brands such as Tesco, Currys PC World, booking.com, and many more.

Click here, click ‘login with SSO’, enter your TPE email (firstname.lastname@ tpexpress.co.uk), choose a password and you’re ready to start saving.

You can also access MyRewards on the go using the ‘Smart Spending’ app. All you need to do is download the app from the App store or Google Play Store, enter your TPE email and the code sent to you, and then you can access hundreds of amazing deals wherever you are.