LAST CHANCE TO HAVE YOUR SAY AND EXPRESS YOURSELF
It’s your last chance to complete our colleague survey –Express Yourself.
Thank you to the 58 per cent of colleagues who have completed the survey so far. Your feedback will be invaluable in helping to shape the future of the business.
If you still haven’t told us how you’re feeling, you can complete the survey by visiting inpulse.com/ey24 by the end of the day. The survey is completely anonymous and takes fewer than 10 minutes to complete.
Don’t miss out on this opportunity to share your thoughts.
OUR PERFORMANCE PERIOD 13 WEEK 1
A SURPRISE FOR OUR BIGGEST HUDDERSFIELD GIANTS FAN
Angie Hunte (Regional Customer Experience Manager) had a big surprise when she was recently presented with a new decoration for Huddersfield station’s ticket hall.
Angie is a huge Huddersfield Giants fan and, although a signed Huddersfield Town A.F.C shirt had pride of place in the station, there was no Huddersfield Giants shirt - despite Huddersfield being the home of Rugby League.
Angie’s colleagues were keen to sort this out, and so last week set up a surprise visit from Huddersfield Giants club ambassador and explayer Eorl Crabtree, along with operations manager Tim Burton, who presented Angie with a signed shirt.
The shirt currently has pride of place on the wall in Angie’s office and will soon be sitting next to the Huddersfield Town top in the ticket hall.
Congratulations to the colleagues who celebrated long service milestones in January.
Five years
• Ben Redding, Conductor, Manchester Airport
• Carl Fraine, Conductor, Manchester Airport
• Chris Naisby, Driver, Newcastle
• Clare Moon, On Board Service Manager, York
• David Winpenny, Conductor, York
• Faisal Qureshi, Revenue Protection Assistant, Manchester Airport
• James Gaunt, Driver, York
• Katie Goldsmith, Energy and Environment Manager, BWH
• Mariel Ono, Social Media Assistant Team Leader, BWH
• Mark Rutter, Driver, Newcastle
• Michael Sayed, Service Delivery Controller, The ROC
• Neil Thompson, Driver, Newcastle
• Paul Collins, Technical Inspector, BWH
• Paul Noble, Driver, Newcastle
• Paul Smith, Revenue Protection Assistant, Manchester Piccadilly
• Paula Gagliardi, Revenue Protection Assistant, Manchester Airport
• Richard Wrigglesworth, Conductor, York
• Simon Rashleigh, Conductor, Manchester Airport
• Stephen Bullock, Driver, Newcastle
• Steven Watson, Driver, Newcastle
• William Hunter, Conductor, Glasgow
10 years
• Alan Simpson, Driver, York
• Andrew Ford, Driver, Manchester Piccadilly
• Claire Cox, Conductor, Liverpool Lime Street
• Graham Meiklejohn, Head of Regional Development, BWH
• Kevin Mitchell, Driver, Glasgow
• Luke Croxford, Driver, Preston
• Peter Clarke, Driver, Manchester Piccadilly
• Shane Jacobson, Conductor, Newcastle
• Tracy Anderson, Conductor, Scarborough
25 years
• Robert Speakman, Finance Business Partner, BWH
Colleagues from TPE recently helped teach students from Fulford School in York to learn what it’s really like to work on the railway.
As part of Network Rail’s ‘Student’s Week in Rail’, Kelly Williams, On Board Service Manager and Michael Holmes, Conductor Instructor, gave the group a tour of York station and hosted a Q&A session on all things trains and signals. The students also took part in some fun engineering activities and got to explore the National Railway Museum’s WonderLab, where they learned about the power of thermal energy and how it can be used as a more sustainable energy source to fuel trains.
We hope the students had a great time and thank you to our colleagues for showcasing the wonderful world of rail.
CUSTOMER EXPERIENCE TEAM DONATE TO LOCAL FOODBANK
GOING THE EXTRA MILE!
Last month saw the launch of our new West Coast Kitchen, which saw us take some of our previous food choices off the menu.
So the food did not go to waste, our customer experience team arranged for it to be donated to Atherton and Leigh foodbank.
We’re always receiving amazing comments about our colleagues from customers. Here are just a few that were sent in last week:
