RECOGNISING SOME AMAZING WORK IN THE NORTH EAST

Last Friday it was an eventful day for our stations in the North East with multiple difficult incidents taking place, that were dealt with calmly and professionally.

The first incident took place at Scarborough station, with colleagues supporting a vulnerable young woman who was dealing with a mental health challenge. She collapsed in the station and colleagues stayed with the woman until the ambulance arrived. They did an incredible job safeguarding her, getting immediate care, and supporting each other as well.

Further along the North route at Middlesbrough a fatality sadly took place near the station. The team were exceptional, immediately clearing the platforms of customers, updating the CIS, and ensuring that customers were aware of what was happening. Once the train involved got to the station, colleagues

And we also have Tigger, owned by Communications Officer did an amazing job helping customers who missed their connection into taxis and minibuses. Over the next three hours, in collaboration with Northern, colleagues worked together to coordinate units and traincrew, and helped customers during this time. The disruption also affected those at Thornaby, with colleagues at the station keeping customers informed and moving. See below some great feedback we received from a customer:

Sian Edwards, patrolling the garden.

The final incident of the day took place at Northallerton, with a customer falling ill, hurting their head and needing an ambulance. Colleagues dealt with the incident swiftly, ensuring the dignity of the customer, and still operating the station in a calm and efficient manner. It was an eventful day for everyone involved so thanks for everything you did for our customers.

GOING THE EXTRA MILE!

We’re always receiving some great comments from customers about our amazing colleagues! Here’s some we received last week: