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TRUE ADVANTAGE WORKSHOPS On-site workshops for improved organizational performance

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Strengthen leadership abilities Increase team effectiveness Cultivate a high performance culture Foster professional development

SUSTAINABLE SUCCESS WITH TRUE ADVANTAGE WORKSHOPS Maintaining a competitive advantage in business requires continuous learning at all organizational levels. BIS Training Solutions offers a wide variety of workshops that enable organizations and professionals to sustain success through knowledge acquisition and skill enhancement.

LEADERSHIP AND MANAGEMENT Leadership Essentials Effective leadership can be the difference between success and failure for any department, team, or organization. Strong and competent leadership has a significant impact on retention, performance, and overall effectiveness. This workshop provides strategies for: • • • • • •

Improving self-discipline Increasing one’s influence Building a strong company culture Communicating effectively Allocating authority and decision making responsibilities Delegating tasks based on individual strengths

This workshop is designed for individuals who want to improve their leadership abilities, accelerate profitable growth, and motivate their teams into action.

PROFESSIONAL DEVELOPMENT WORKSHOPS Time Management

Effective Communication

Time spent unproductively—socializing with colleagues, repeatedly checking emails, dealing with interruptions, or procrastinating on projects—costs companies billions of dollars in lost wages each year. By learning techniques to manage time efficiently, all team members have the ability to improve a company’s bottom line.

Communication, in its many forms, is a basic requirement of any department, team, or organization. Differences in individuals’ abilities to communicate effectively can have a significant impact, positive or negative, on the longterm success of any group; therefore, it’s important that all members within an organization understand various forms of communication and how to apply them.

This workshop provides strategies for:

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Identifying where time is currently being spent Calculating the return on time invested Developing and managing to-do lists Setting and adjusting priorities Overcoming procrastination Reducing and managing interruptions Identifying and eliminating time wasters Delegating effectively

This workshop is critical for anyone who wants to accomplish more in less time.

Using verbal and non-verbal communication effectively Recognizing personal communication filters Improving active listening skills Responding to direct and indirect communication styles Improving the effectiveness of meetings through focused communication Enhancing team performance and overall results through constructive conflict Identifying and eliminating destructive conflict

This workshop is designed for individuals who want to increase the effectiveness of their messages, hold more productive meetings, and learn how to manage conflict constructively to produce desired results.

Available to groups of six to thirty people anywhere in Canada, True Advantage workshops enable participants to develop insights and learn valuable strategies for improving personal and organizational performance.

WORKSHOPS Performance Management

Management Fundamentals

The success of a team is directly related to the effectiveness of its leader. Great leaders know how to manage their team’s performance, streamlining effort and maximizing results.

Effective management is achieving positive results through the effort of others. In many organizations, people who are proficient in their work are promoted to management positions without regard for their managerial capabilities. However, without the necessary skills and training, these people are unlikely to experience continued success.

This workshop provides strategies for: • Encouraging accountability amongst team members • Using positive and negative reinforcement effectively • Reducing or eliminating the use of penalties, punishments, and threats as performance drivers • Identifying behaviours fundamental to the success or failure of a team • Using existing triggers and consequences to eliminate bad habits and encourage positive ones • Coaching individuals through the use of motivation, delegation, supervision, and support • Developing consistent methods of providing and receiving constructive feedback This workshop is designed for anyone who is responsible for the collective results of others.

This workshop provides strategies for: • Building a high performance team by finding, hiring, and developing great people • Determining team objectives through cooperation and shared understanding • Setting and achieving group goals • Identifying high potential individuals • Managing non-performing employees by outlining shared expectations and resulting consequences • Accelerating achievement of positive results without using financial resources This workshop is designed for managers or supervisors interested in improving their management skills, their team’s performance, and their organization’s results.

Goal Setting and Achievement

Building on Strengths

A goal without a plan for achievement is just a good intention. Effective goal setting is key to long-term success, increasing satisfaction and confidence levels both personally and professionally. With fundamental knowledge of goal setting and achievement techniques, everyone has the ability to realize their potential.

Everyone has a unique set of talents, interests, and passions that, if aligned and supported through skill development, create a strengths zone. In this zone lies the biggest opportunity for improvement and growth, far beyond what one would have believed possible. This workshop provides strategies for:

This workshop provides strategies for: • • • • • •

Setting ambitious yet realistic goals Developing effective goal action plans Mitigating obstacles Increasing the likelihood of goal achievement Creating a habit of goal setting and achievement Developing and achieving group goals

This workshop is designed for individuals who want to accomplish more in their personal and professional lives and experience greater happiness and success.

• Discovering natural talents • Identifying passions and interests • Remaining focused on the development of strengths rather than trying to improve weaknesses • Avoiding the exhaustion and frustration that result from working in the danger and denial zones • Aligning passions, talents, and skills to excel in daily tasks and increase self-confidence This workshop is designed for individuals who want to harness their personal strengths to conscientiously and continuously improve themselves, experience greater satisfaction from their work, and achieve their goals.

TEAM BUILDING WORKSHOPS Building Effective Teams

Conflict Management

The ability for people to work together productively is critical to an organization’s success. When seeking to build effective teams, many organizations face common obstacles, such as conflicting interests and perspectives, which diminish group cohesion and productivity. By learning techniques to overcome these barriers, the effectiveness of teams can be dramatically improved.

The negative outcomes of conflict are numerous and can include power struggles, ego-based decision making, formation of cliques, missed opportunities, low productivity, poor performance, low employee engagement, and high turnover. This is only true of destructive conflict. Constructive conflict, in contrast, is how many successful teams in fast growing organizations drive results. Not understanding the difference between constructive and destructive conflict can prevent organizations from realizing their true potential.

This workshop provides strategies for: This workshop provides strategies for: • Assisting team members in understanding how their actions impact others • Building camaraderie and trust among groups • Developing a collaborative organizational culture • Encouraging and engaging in open dialogue and constructive conflict to effectively resolve issues • Aligning individual interests to build better functioning teams This workshop is designed for groups that want to build a stronger, more unified team which efficiently and consistently achieves organizational goals.

• Remaining engaged in constructive conflict • Identifying and eliminating destructive conflict • Resolving recurring team issues by focusing on root causes, not symptoms • Building a cohesive team by improving the quality and frequency of open dialogue and debate • Increasing the use of evidence-based decision making • Eliminating ego-based decisions and evaluations This workshop is designed for teams that want to optimize group performance and achieve higher levels of success through improved cohesion, trust, and openness.

SALES AND CUSTOMER SERVICE WORKSHOPS Customer Service Great customer service is not only essential for customer retention and revenue growth, it can also be a powerful competitive advantage. Understanding and applying exceptional customer service techniques will result in satisfied, long-term customers and sustained business growth. This workshop provides strategies for: • • • • • • •

Identifying defining moments of the customer experience Handling difficult customers effectively and professionally Turning dissatisfied customers into loyal customers Delivering high levels of service with confidence Building a customer-centric culture Discovering opportunities in each customer interaction to make a positive impact Thinking in ways that naturally improve customer service

This workshop is designed for anyone in any organization that provides services to internal or external clients.

Sales Essentials The long-term viability of any business, whether it’s a small organization, a multinational conglomerate, or anything in between, is contingent upon sales. Sales, in turn, are contingent upon the calibre of the sales team. By elevating the skills and abilities of all sales staff, from new recruits to top performers, new opportunities for business growth and success can be actualized. This workshop provides strategies for: • • • • • •

Adapting one’s thinking to increase sales effectiveness Setting and achieving stretch sales goals Increasing the frequency of “yes” responses Assisting customers to progress through all stages of the purchase process Identifying and creating opportunities for add-on sales Improving customer satisfaction

This workshop is designed for sales professionals with the desire to improve their abilities, hone their skills, or revisit the fundamentals of sales success.

TRUE ADVANTAGE WORKSHOPS

“The tools we were provided with will really help our management team.”

Engaging participants through: • • • • • •

Individual activities Collaborative exercises Open dialogue Group debate Self-reflection In-depth topic analysis

BOOK A WORKSHOP ONE OF THREE WAYS 1. Call 1.866.416.1660 2. Email info@trainanddevelop.ca 3. Complete an online booking request at www.trainanddevelop.ca

Customized participant guides that cover key topics and provide space for notes and personal reflection are available upon request.

BIS Training Solutions, based in Sherwood Park, Alberta, has been offering professional development workshops to organizations across Canada since 2006. Our experienced and knowledgeable instructors are known for their ability to inspire and motivate participants. “The instructor was energetic and enthusiastic. He made the seminar fun and interesting, and the anecdotes were very motivating. The detailed breakdown made the topics clear and easy to understand.”

LEADERSHIP RETREATS Leadership retreats allow for escape from the continuous needs and distractions of the office to focus on areas of development that can improve long-term success for both individuals and organizations. Investing in a leadership retreat offers an opportunity for teams to reflect on goals, strengthen camaraderie, build trust, and hone their skills. All True Advantage workshops can be integrated into 2-5 day leadership retreats in locations like Banff, Las Vegas, or Cabo San Lucas.

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BIS Training Solutions

“I dreaded having to attend yet another corporate culture session, but

the instructor made all the difference.”

#180, 150 Chippewa Road Sherwood Park, Alberta T8A 6A2 info@trainanddevelop.ca Local: 780.410.1660 Toll-free: 866.416.1660 Fax: 780.410.1659