Issuu

2026

The Bridge A Trailer Bridge Newsletter

A MESSAGE FROM OUR LEADERSHIP TEAM

Trailer Bridge is Entering a New Chapter. As we look ahead, we are working together to continue Trailer Bridge’s forward progress. Our focus is clear: support our people, serve our customers, and continue strengthening our business. This is already underway. One of our highest priorities is delivering greater consistency across our Puerto Rico service. We know there is work to do, and we are investing in the people, assets and partnerships needed to strengthen our operation for the long term. This year, that has included significant investment in our roll-on, rolloff vessels through scheduled dry docks, increased reefer capabilities and new technology across our fleet. We are also strengthening the partnerships that support our service from the terminal to the water. These are not short-term decisions. They are investments in the service we are committed to providing the people of Puerto Rico for decades to come. Over the past few months, we have spent a great deal of time listening to our customers and our teams. Consistency matters. Communication matters. Ease of doing business matters. And, most importantly, earning and keeping your trust matters. As we look to the end of 2026, we want to finish strong. We are energized by the opportunities that lie ahead. We look forward to writing the next chapter of the Trailer Bridge story with you.

Miles That Matter Because Everything Is Driven by Purpose.

For the 2026 Driver Appreciation Week, we celebrated the owner operators who keep Trailer Bridge moving. Every day, our drivers go the extra mile for our customers, delivering the goods that businesses and communities depend on. To the men and women behind the wheel, thank you for your hard work, dedication and commitment to Making It Happen — mile after mile!

William ‘Will’ Bowen

Meet Our 2026 Driver of the Year Congratulations to William “Will” Bowen, Trailer Bridge’s 2026 Driver of the Year! Since joining TB in 2020, Will has become a driver our team knows they can count on. Over the past year, he’s logged nearly 100,000 miles, taking routes of all distances north of Jacksonville and always doing his part to keep freight moving. Will is also known for his mechanical know-how, often troubleshooting issues on the road to keep the wheels turning and the job moving forward. Beyond the miles, Will is a dependable teammate and dedicated family man who brings a strong work ethic and commitment to doing things the right way every day. Congratulations, Will, and thank you for all you do to Make It Happen!

Trailer Bridge & Ports America Announce 10-Year Partnership Trailer Bridge and Ports America recently announced a new 10-year partnership supporting our Jones Act service between Jacksonville and San Juan. The agreement brings Ports America’s stevedoring expertise and terminal technology to our Jacksonville operation as we continue investing in the future of our Puerto Rico service. As part of the partnership, Ports America will provide stevedoring services and implement its Dockworks terminal operating platform, helping create greater connectivity across our operation and increased cargo visibility for customers.

Read the Ports America Announcement

Investing in the Assets Behind Our Puerto Rico Service Nearly $9 Million Invested in 2026 Throughout 2026, Trailer Bridge has continued investing in the vessels, technology and infrastructure behind our service between Jacksonville and San Juan. Together, these investments are strengthening our operations today while supporting the long-term reliability of our Puerto Rico service.

REEFER CAPACITY New permanent onboard generator systems support increased reefer capacity and our ability to move more temperature-controlled cargo.

CARGO VISIBILITY Fleetwide camera technology provides greater visibility and security for cargo throughout its journey.

VESSEL LONGEVITY Read More About our 2026 Investments

Significant steel repairs and ongoing maintenance are helping extend the life of our barges and keep them operating reliably for years to come.

Zach Monger Vice President, International

Adela Hysaj Vice President, Customer Experience

Focused on the Future Growing Leaders from Within.

Zach Monger & Adela Hysaj Both Zach and Adela have played an important role in shaping the Trailer Bridge story, supporting our customers, growing our capabilities and investing in the people around them. We appreciate their commitment to building their teams to position Trailer Bridge for the future! Congratulations, Zach & Adela.

Connecting With Our Customers in Puerto Rico There’s no substitute for hearing directly from our customers. This quarter, members of Trailer Bridge’s Executive Team spent time in Puerto Rico connecting with customers to celebrate our partnership and gain valuable insight into their businesses, priorities and evolving needs. Those conversations help keep our customers at the center of the decisions we make and the investments we’re making in our Puerto Rico service. As we look ahead, their feedback will continue to play an important role in how we strengthen the customer experience and serve the island for years to come.

Muévelo.

That’s a Wrap!

What started as a summer campaign built around the rhythm and energy of the Caribbean quickly turned into real opportunities for Trailer Bridge. From digital outreach to customer visits and trade shows, our team took Muévelo into the market and the campaign delivered.

273,452

CAMPAIGN IMPRESSIONS

DEALS ADDED TO HUBSPOT

199

$1,396,311

FORM SUBMISSIONS

VALUE OF ALL DEALS LOGGED

167

$721,000+

NEW CONTACTS

CLOSED-WON DEALS

Thank you to everyone who helped bring Muévelo to life and turned engagement into opportunity!

Congratulations Carolina Abreu!

A big congratulations to Carolina, our Muévelo Campaign winner! Carolina not only closed the most deals during the three-month campaign, but also led the way in QR code scans and lead form submissions. We love seeing boots on the ground, building relationships and creating new opportunities for TB. Thank you, Carolina, and the entire sales team for helping make Muévelo a success!

I CY M I

Talent in Motion

Navigating the Changing Transportation & Logistics Workforce What do employees want from their careers today and what does it take to attract and keep great people? Trailer Bridge’s Kacy Swanson, Vice President of Employee Services, and Jasmine James, Sr. Talent Acquisition Specialist, tackle those questions and more in Talent in Motion. They discuss changing expectations around career growth, the importance of adaptability and transferable skills, and what candidates can do to stand out in today’s job market.

Watch the Webinar

What’s Driving Caribbean Supply Chains? Trailer Bridge’s Jacob Wegrzyn, Vice President of Caribbean, joined Alberto Cabrera, Director of Business Development at JAXPORT, for a conversation about the trends shaping freight movement to and from Puerto Rico and the Caribbean. Together, they share their perspectives on changing market conditions, common supply chain challenges, the role of Jones Act carriers and what businesses should be preparing for in the year ahead.

Watch the Roundtable

Tony Kvasnicka: Leading Through Disruption

Adela Hysaj: Teamwork Drives Customer Success

Trailer Bridge’s Tony Kvasnicka sat down with Supply & Demand Chain Executive Editor Marina Mayer to share lessons learned from leading through disruption and why resilience starts long before a challenge arises.

Trailer Bridge’s Adela Hysaj shares how communication, collaboration and a people-first approach help our teams deliver great customer experiences in her Supply & Demand Chain Executive Pros to Know interview.

Watch the Full Interview

Women In Supply Chain

Leading the Way Congratulations to Kacy Swanson and Whitney Ennis on being named Women in Supply Chain Award recipients once again! Kacy was recognized as a Workforce Innovator for her commitment to our people and workplace culture. Whitney earned the Trailblazer award for her leadership and impact on the transportation and logistics industry. We’re proud to see both leaders recognized for the difference they continue to make at Trailer Bridge and beyond!

Here are a few of the Q3 recipients! Alyssa Nash: “Alyssa has grown so much in the little time she has been here. She helps out whenever she can with a smile! She’s always on top of her duties. She is a GREAT addition to the team <3 love her so much!” TB12: Pursue Growth and Learning Nicky Rodriguez: “She is doing great and learning a lots of areas. Dedicated person and she is always pending to assist others.” TB12: Pursue Growth and Learning

TB Bucks

Going the Extra Mile Each month, you have the opportunity to recognize a teammate whose dedication, positivity, or support made a difference. Whether they made your day brighter, your workload lighter, or simply made the workplace better, send them a TB Buck and let them know their efforts matter!

Click here to submit a TB Buck today!

Adela Hysaj: “She has laid the groundwork and supported each and every one of her team members through thick and thin. Through her effort, her kindness, and her availability, she keeps Trailer Bridge’s cogs running! The ACM team as a whole has been nothing short of amazing since I’ve gotten here! Every single person on this team is kind, caring, and are truly incredible to work with!” TB12: Deliver Exceptional Service to Everyone Charlene Salcedo: “She’s constantly going above and beyond. Always makes sure the paperwork is correct, amazing with communication, and is so fast with getting what is needed from the customers. She is just an amazing person all around.” TB12: Deliver Exceptional Service to Everyone Jonathan Soto: “One of our more strict and demanding customers praised his proactiveness, diligence and overall knowledge managing her account.” TB12: Be Fast and Accurate

New on the TB Blog!

Explore our new blogs to geko you plan smarter as we close out 2026

Consumer Trends Are Changing. Is Your Supply Chain Ready? Explore how shifting consumer expectations are influencing supply chains and what businesses can do to stay ahead. Read More

What Documents Do You Need to Ship Freight to Puerto Rico? From bills of lading to customs paperwork, get a quick breakdown of the documents needed to keep your Puerto Rico shipments moving. Read More

From Mainland to Market:

What Food & Beverage Brands Need to Know About Shipping to Puerto Rico Discover the key considerations for moving food and beverage products to Puerto Rico, from temperature control to transportation planning. Read More

Tim Brown JULY

Kenneth Fooshee AUGUST

2026 MID-YEAR

Customer Survey

Overall Experience

Our 2026 Mid-Year Customer Survey reinforces the importance of the relationships we build with our customers. From responsive communication to dependable service, their feedback highlights the difference our people make every day

TB meets expe

com

95%

Mor tran

believed TB met or exceeded their expectations.

Thank you to everyone across TB Nation who continues to put our customers first and Make It Happen!

Broade

Better s

Greater c eq av

Why do you continue to trust Trailer bridge with your freight? Customer Service

Relationship with my TB Team

TB exceeded 58% believe expectations

Faster

TB met 37% believe expectations

Faster

TB fell short 5% believe of expectations

Ease of Doing Business

Pricing

How satisfied are customers wit Rating

Communication

Reliability

84%

81%

(5 Being the Best)

Reliability

Technology

14%

16%

Other

Customer service continues to be the #1 reason customer trust Trailer Bridge.

tec on

Why customers choose other providers.

B already s/exceeds ectations

More mpetitive pricing

12 11

re reliable nsit times

er service offerings

shipment visibility/ tracking

capacity/ quipment vailability

Congratulations to all the TB employees our customers mentioned!

response times

r quoting

Better chnology/ nline tools

th the TB experience?

Adela Hysaj

Karelia Cardona

Alicia Gamez

Kari Gomez

Amybeth Rodriguez

Lynette Delgado

Carolina Abreu

Maggie Cabrera

Charlene Salcedo

Miguel Reyes

Christy Mull

Nicole Tolentino

Ease of Doing Business

Issue Resolution

84%

79%

12%

16%

Crystal Diaz

Rosaida Bobea

Jacob Wegrzyn

Sal Pons

Joisy Rivera

Seleatha Carter

Jonathan Soto

Sylvia Torres

Jose Montalvo 21

Open Enrollment is Coming! Mark your calendar for Monday, November 9 through Sunday, November 22 to review your benefits and make any updates for the year ahead.

TBWellness Tip October is Emotional Wellness Month. With open enrollment right around the corner, October is a great time to check in on more than just your physical health. Emotional wellness plays a big role in how we manage stress, relationships, work and everyday life. A few simple ways to prioritize your well-being this month: • Use the benefits available to you: take a few minutes during open enrollment to review the mental health and wellness resources included in your benefits, not just your medical plan. • Pay attention to stress before it piles up: sleep, movement, time outside, unplugging after work or even taking a real lunch break away from your desk can make a difference. • Use your PTO: time away from work is part of taking care of yourself. If you have time available, don’t wait until you’re completely burned out to use it • Check in with yourself and others: sometimes a quick conversation with a friend, coworker or family member can go a long way • Know when to ask for support: if stress or other challenges start feeling difficult to manage on your own, take advantage of the resources available thru your benefits

We’ll kick things off during the first week with helpful benefits information, activities, prizes and more. Stay tuned for more details on what we have planned!

Year-end Reminders Before the year wraps up, take a few minutes to check these important items: • Use your FSA funds: FSA balances do not roll over, so check your balance and make a plan to use any remaining funds by December 31. • Review your emergency contacts: Make sure your contact information is accurate and up to date. • Check your beneficiaries: Review your current beneficiary designations and make any needed updates. A few minutes now can help you start the new year with everything up to date!

Get Your Flu Shot & Earn a Reward Flu shots are available at Walgreens, CVS and Publix at no cost with insurance. Employees enrolled in a Trailer Bridge UnitedHealthcare (UHC) plan can also earn a $10 reward through UHC Rewards after getting their flu shot. Protect yourself this flu season and don’t forget to claim your reward!

Back to Basics, Big Results In August, we kicked off the TB Well Back To Basics Challenge! As a company we traveled 1,951 miles and logged 765 meals and snacks during the challenge! Congratulations to the winners of the challenge:

Jason T.

Logan M.

Inga H.

Olivia J.

Michael P.

35,616

35,078

30,913

29,906

21,792

Around TB Nation! Celebrating the Moments Big & Small.

Congratulations Jose “Monti” Montalvo on your retirement! As we welcome new faces to TB Nation, we also bid farewell to Monti after nine years with Trailer Bridge. From supporting key vehicle accounts to building lasting customer relationships, Monti has been a valued part of our team. Thank you for nine great years, Monti! Wishing you all the best in your next chapter. Enjoy retirement!

Celebrating Nearly 26 Years with Terry Mickey After an incredible career with Trailer Bridge, Terry Mickey is officially heading into retirement! Ms. Terry has been a part of the Truck Operations team since the beginning, holding several roles over the years and most recently serving as City Planner. Along the way, she built a special connection with our drivers, getting to know them better than most and becoming someone they could always count on. Congratulations, Ms. Terry, and thank you for your many years of dedication to Trailer Bridge and our drivers!

Welcome to TB! Great customer experiences start with great employees! Our full-day onboarding brings new team members together to learn about Trailer Bridge, meet the people behind our operations and get a closer look at the departments that keep our business moving. It’s an opportunity to see how every role connects, build relationships across the company and discover what it means to be part of TB Nation.

Making Dreams Happen, Together! Nine years of making special memories! Trailer Bridge was proud to once again sponsor the Dreamer Tent at the Dreams Come True 5K, celebrating the incredible children and families this Jacksonville organization serves.

UPCOMING EVENTS October 31 Halloween

November 11 Veterans Day Thank you to all of our Veterans!

November 26 Thanksgiving Offices Closed

November 27 Day After Thanksgivng U.S. Offices Closed

December 24 Christmas Eve

December 25 Christmas Day Offices Closed.

December 31 New Year’s Eve

January 1 New Year’s Day Offices Closed.

The Marketing Team wants your feedback, suggestions or stories for next month’s Bridge please send to @Group–Marketing

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