WINNERS Customer at the Heart Award

This award showcases where an individual of Trafford Leisure has truly put the customer at the forefront of thinking and/or delivery. These nominees really show the best of where customers have been listened to and responded to thoughtfully, where we have really connected emotionally to our customer(s) or maybe where we have provided a surprise and delight moment.

The nominees were:

The Customer Hub Team (Christopher Marsh/Diane Senescall/Alison Dowson/Brenda McCann/Callum Scott/Shonagh Strachan). Taking service previously delivered face to face to over the phone/digital is not easy, but for this team they have demonstrated how great service can be provided, still personal and friendly but in a different way. The Hub always gives 100% to our customers and continue to go the extra mile. Always positive and drive the business. Throughout challenging times they remain upbeat and positive, ensuring customers are spoken to in a timely manner.

Earlyn Stoddart - Kids Leisure Attendant at Stretford Sports Village

Since returning after covid Earlyn has helped our tiny ted sessions once again. With new energy and ideas, and with every session she sings her heart out with the kids. The adults/parents say this is the best part of the session. Going one step further, Earlyn has started learning sign language to help engage with our children with a hearing disability.

James West - Club & Membership Relationship Officer at Altrincham Golf Course

It’s been a challenging few year for James but you would never know it. I have never seen James not have a smile and a warm greeting for our customers, it can be minus degrees, raining, snowing, flooding – you name it we feel all the elements but James – just warmth and great customer experience.

Matthew Memory - Lifeguard & Leisure Assistant at Sale Leisure Centre

Matthew is enthusiastic and a pleasure to work with and putting the customer first just seems so natural for him. Just before ALC closure, Matthew went out of his way to help an elderly gentleman from Alt Golf to ALC and arranged for him to go home. Nothings to much trouble to ensure the customer is happy.

Nathan Fleury - Senior Leisure Assistant at Sale Leisure Centre

Nathan is a shining example of customer service setting an example to all. He goes above and beyond for every customer treating everyone individually but fairly. Customers actually go out of their way to tell you about Nathan, helpful, approachable, always smiling and willing to help. He has the best customer service of anyone, he is polite and respectful, making sure he has done his upmost to help the customer with any enquiry they have. He will go out of his way to show them anything they ask and never make them feel rushed or a burden. When it comes to customer care, I can confidently say I have never worked or met anyone who is so polite and well-mannered to our customers as Nathan is.