Issuu

02 03 04

05 06 07

Supervisory and Management Journal My Onboarding Journal

02 03

05 06 07

02 03

05 06 07

Table of Contents CONTENTS

Days 3 – 5

04 Building Brilliance

Weeks 2 – 4

05 Polished To Perfection

End of Month 1

06 Stepping into Leadership

End of Month 2

07 Leading with Confidence

End of Month 3

08 The Treasure Trove

Resources: The Treasure Trove

09 My Sparkle Journey

Personal Notes & Reflection

03 Confidence Cut

Days 1 & 2

02 First Sparkle

Pre-Start Touchpoints (received prior to start date)

01 Before You Shine

SECTION

02 Days 1 & 2

First Sparkle

Contents Days 1 & 2 ● Introduction to Section 2 ● Your Probationary Period ● Suggested Welcome Activities (Day 1 Agenda) ● The Hub and Inspire Academy Introductions ● Optional Activities (Getting to Know You, Signet’s Values & Culture, “What I Hope To Achieve”) ● Guide Me Through… ● Compliance eLearning Checklist Section 2: First Sparkle (Days 1–2) Your first two days set the foundation for everything that follows. This stage is all about settling in, building early confidence, and picking up the essentials you need to feel at home in your store. Your line manager and training buddy will guide you through your first-day activities, from introductions and a store tour to your early tasks, learning resources and compliance training. These opening days are also your first proper introduction to Signet’s culture, values and learning journey. Ask plenty of questions, take your time, and use this section to keep track of everything as you go.

● My Day 1 & 2 Checklist

My Day 1 & 2 Checklist Activity

Completed

Receive your payroll number from your manager

Sign your contract for the HR Service Centre Collect your log-in details and set your own passwords for Signet systems using Password Management on the Hub Check your user profile is set up correctly Complete a test till transaction, and set your till PIN and security level Set your ESS password Add your bank details in ESS Check your working pattern has been entered correctly Check you can access Repairs Admin and see all products Talk through your job description, your responsibilities and the style guide Read through the absence policy Working hours, break entitlement, and holiday policy How your performance is reviewed via Sales Management on iPad Get your access to Inspire Academy Meet your team Security conversations: selling protocols, sign-in procedures, wanding and searches, alarm call out and key holders, iPad security Find your fire exits and assembly points See the stock room, storage and safes Take your shop tour: toilets, lockers and staff room

Bring your passport or ID so copies can be sent to the HR Service Centre

SUPERVISORY AND MANAGEMENT JOURNAL STORE MANAGER

| S U P E R V I S O R , A S S I S TA N T S TO R E M A N A G E R &

Your Probationary Period

Your first 12 weeks Weeks 1–4

Weeks 6–8

Week 10

Weeks 11–12

Weekly check-ins

Fortnightly check-ins

Readiness check-in

Probation review

Your manager sets out goals, priorities and standards, with early feedback.

Review progress together and agree the support you need.

A look ahead to your review, and anything still to work on.

A formal conversation to review your first three months.

What you can expect — and what we'll ask of you From your manager

From you

•

Clear expectations and standards from day one

•

Check-ins planned into the rota, not squeezed around trade

Come to your check-ins prepared, and ask questions

•

Constructive feedback on your results and behaviours

Complete your Compliance, brand and leadership eLearning on time

•

Act on feedback, and role-model the standards you set for your team

•

Flag any barriers or worries early - don't sit on them

•

Meet the attendance and timekeeping standards

• •

Protected time for your Inspire Academy learning

•

An early, honest conversation if something isn't on track

At the end of your three months Probationary Period confirmed

Probationary Period extended

You've settled into your role and completed your induction learning. Your manager confirms this and you carry on as normal.

Sometimes a little more time is helpful. If so, your manager will agree clear objectives with you, the support you need and a new review date.

In a small number of cases, where expectations haven't been met despite feedback and support, your probationary period may not be passed. If that ever became a possibility, your manager would have raised it with you well beforehand.

No surprises at your review - anything discussed will already have been raised with you. Your manager can talk you through the full detail, which is set out in the Managing Probationary Periods Reference Guide and FAQs.

Everyone joining us has a three-month probationary period. It isn't a test designed to catch you out - it's a structured way of making sure you get the clarity, feedback and support you need to settle into store life. It sits alongside your Brilliant Beginning roadmap, Confidence Checklist and Capability Assessment.

Day 1 Welcome Meeting Agenda for Day 1

Suggested Activities Welcome by Manager/Buddy Introduction to Signet Brands & Services Q&A Session: “What I Need to Know” Benefits at Signet, commission scheme, uniform benefit, Real Signet Rewards Health and Safety Checklist print and sign off Overview of your Week 1 responsibilities and your onboarding journey Observe the team’s selling behaviours (The Vibe and Wavelength)

Here is an example of a day 1 agenda. Activities and timings may differ, dependent on the requirements of your role and your department.

The Hub The Hub is Signet’s central intranet system and should be your first stop once Quick Links, including ESS (Employee Self-Service), People Manager, Inspire Academy, Share the Love, and more. It also holds useful information about Signet that’s used across both SSC and Retail. If you’re new, start by checking out the organisation charts, the Refer a Friend scheme, and Share the Love. They’re a great way to understand how things work and how you can get involved. In short: if you’re looking for information, head to the Hub first https://intranet.signet.co.uk/ .

your IT access is set up. From the Hub, you can quickly access all key systems via

Complete Brilliant Beginning Learning Path in Inspire Academy

working, we’ve created a series of essential eLearning modules hosted on Inspire Academy. These bite-sized sessions are designed to give you the knowledge and confidence you need to navigate your new environment, covering key topics such as our systems, policies, compliance, and core values. Head to Inspire Academy via the hub.

Please complete each module by the date

shown

your

eLearning

checklists. If you experience any issues accessing the content, speak to your buddy or contact the L&D team for support.

learninganddevelopmentuk@signetjewelers.com .

To help you settle into your role and understand more about our ways of

Getting To Know You (OPTIONAL ACTIVITY) Icebreaker: “3 Things About Me”

 One must be work-related (e.g., “I’ve worked in X industry for 5 years”)  One fun fact (e.g., “I once met a celebrity”)  One surprise or mystery fact – give clues for this one! Then, share your facts with your buddy or team - they have to guess the “surprise” fact from your clues. Work-Related Fact

Fun Fact

Surprise/Mystery Fact

Write three things about yourself:

Signet’s Values & Culture (OPTIONAL ACTIVITY) Signet’s Core Values: People First – We care for each other. Own It – We take responsibility and act with integrity. Lead Bravely – We embrace change and innovate. Straight Talk – We speak openly and honestly, sharing feedback with respect and clarity.  Customers - We provide truly memorable customer experiences, striving to always exceed expectations Activity: Reflect on the values and consider the following: Which value resonates most with you and why?

Share an example (from a previous job or experience) where you lived one of these values.

How can you demonstrate one of these values in your new role?

   

“What I Hope To Achieve” (OPTIONAL ACTIVITY) Write your thoughts below.

In my first month, I want to… (e.g., Feel confident using key systems, contribute to my team’s goals)

Questions I have about my role:

Skills I’m excited to use or develop:

In my first week, I want to… (e.g., Learn who’s who in my team, understand my daily tasks)

Guide me through…

● Name three benefits that Signet offers to all employees ● Tell me what you must politely ask the customer to do before removing stock from the window. ● Give me three elements that are a part of the The Vibe/ Wavelength cycle ● Tell me three modules that you have completed for compliance training. ● Why is it so important to comply with GDPR in store?

● Name the company core values

Compliance eLearning Check-List To be completed by:

Welcome to Signet

End of Day 2

Love Your Benefits

End of Day 2

Essential Compliance Suite

End of week 1

Store Security Protocol

End of Day 2

BVP

End of Day 2

Wavelength / The Vibe

End of Day 2

Warranty Training

End of Day 2

Signet Credit Programme

End of Day 2

This list may change as new modules are introduced. Please add any extra modules as necessary.

Date Completed:

eLearning Modules

Days 3 - 5

Confidence Cut

Contents Introduction to Section 3

•

My Week 1 Checklist

•

Optional Confidence Building Activities

•

First Week Progress Conversation with Manager/Buddy

•

My Week 1 Observation Tasks

•

Week 1 Skills Matrix: Supervisor, Assistant Store Manager and Store Manager

Section 3: Confidence Cut (Days 3–5) The Confidence Cut stage is where you start to move beyond introductions and grow more assured in your role. It focuses on strengthening your understanding of how the store runs, building real connections with your team, and developing the skills you will rely on throughout your first weeks. Your manager and buddy will guide you through your Week 1 activities, from confidence building tasks and one-to-one conversations to your first Progress Conversation and early skills sign-off. Together these will help you feel more capable, better supported, and ready to start contributing with growing independence.

•

Days 3 – 5

My Week 1 Checklist Activity

Check you can access the eLearning platform

Compliance & Onboarding eLearning

Completed

Work through your Compliance and Onboarding eLearning Checklist for Week 1

Health & Safety / Evacuation Take part in a practice fire exit drill Find the Health & Safety Law noticeboard and note the key contacts at Signet Make sure you understand the health, safety and access protocols Get to Know Your Team Meet each team member and find out about their responsibilities and step-up duties Share what you have noticed and observed during your first week First Week Progress Conversation with Manager/Buddy Book in your first week Progress Conversation Talk through how your onboarding has gone so far Raise any concerns, challenges or support you need Agree your focus for the next week

Ask your manager or buddy about anything you are unsure of

Confidence Building (OPTIONAL ACTIVITY)

We know starting a new role can feel overwhelming. These activities are designed to help you build confidence in your environment and your new role. Activity 1: “Job Role Treasure Hunt”

Where do we log IT system issues?

Who approves annual leave?

What are 3 main systems or tools you’ll be using?

Use this activity to ask questions, meet team members, and become familiar with daily tools and processes. Activity 2: “Knowledge Snapshot” End each day by answering: 1.

What’s one thing I learned today?

What’s something I feel more confident about?

What’s a question I still have?

Use the Onboarding resources you have received so far to find answers to the following:

First Week Progress Conversation with Manager/Buddy Role

Manager

Start Date

Buddy

Progress Conversation Date

Employee Name

Welcome & General Experience

How has your first week been overall?

What has gone well so far?

Is there anything that has surprised you?

Onboarding & Support Tell me how you would access everything you need (iPads, tills, logins, etc.)? What can you tell me about key team members responsibilities? What have you learnt whilst completing compliance learning on Inspire Academy?

Role Understanding Tell me what you understand to be your role and expectations?

Is there anything that’s still unclear or that you'd like more information about?

Have you had regular contact with your buddy?

Tell me how your buddy has been helpful and supportive?

Questions & Concerns Do you have any questions or concerns at this stage?

Is there anything that would help improve your experience? Actions / Next Steps

Signed Off By Employee Signature Manager/Buddy Signature

Buddy Support

My Week 1 Observation Tasks Daily Support

Reflection & Feedback ☐ Record your customer interaction observations using The Vibe / Wavelength observation sheets ☐ Review your notes with your manager ☐ Listen to their feedback and ask questions ☐ Identify any gaps in your confidence or knowledge, through reflection, reviewing tools and feedback Next Steps ☐ Agree one thing to focus on improving next shift ☐ Agree your next observation task ☐ Store Managers: agree your early priorities for the store with your District Manager

Structured Observation Task ☐ Agree a small, achievable task with your manager each day: ☐ Observe the store opening routine ☐ Observe the store closing routine ☐ Observe a team member’s customer interaction ☐ Observe how repairs, customer orders and stock are managed

☐ Have a daily Progress Conversation with your manager ☐ Ask questions throughout your shift, your manager and buddy are there to help ☐ Learn how the team is deployed across the shop floor during a shift

Skills Matrix: Supervisor/Assistant Store Manager Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

Description Has been introduced to the concept but cannot perform without demonstration. Can perform with guidance, shadowing, or step-by-step prompts. Performs confidently without help; understands the “why”, not just the “how”. Can perform, troubleshoot, and coach others.

End of Week 1 Skill Area

Evidence Required

Target Level 3

Store Orientation & Standards

Can explain store layout, daily routines, health & safety basics and presentation standards, and role-models them

Security Procedures

Can explain selling, sign-in, wanding and search procedures, and their own responsibilities as a leader

Systems Logins & Navigation

Logs into iPads, Inspire Academy, the Hub, Teams, ESS and Sales Management on iPad

Customer Journey Awareness

Observes The Vibe / Wavelength in action and identifies what good looks like

Getting to Know the Team

Has met each team member and can describe their role, strengths and step-up duties

Opening & Closing

Has shadowed an opening and a closing routine and can explain the key steps

Product & Brand Basics

Can describe the store’s key ranges and the distinct DNA of the brand

Leading by Example

Sets a positive tone on the shop floor and asks for help appropriately

Manager Sign-off

Skills Matrix: Store Manager Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

End of Week 1 Skill Area

Evidence Required

Target Level 3

Store Orientation & Standards

Can explain store layout, routines and standards, and identifies early priorities for the store

Security & Key Holding

Can explain key holding, alarm call-out, sign-in and selling security procedures, and their accountability for them

2-3

Systems Logins & Navigation

Logs into iPads, Inspire Academy, the Hub, Teams, ESS, Sales Management and People Manager

Customer Journey Awareness

Observes The Vibe / Wavelength across the team and identifies strengths and gaps

Knowing the Team

Has met every team member, including the leadership team, and understands their roles and step-up duties

Store Overview

Can describe the store’s trading pattern, current performance and key challenges

Product & Brand Basics

Can describe the store’s key ranges and the distinct DNA of the brand

Setting the Tone

Sets clear expectations from day one and role-models Signet’s values

Manager Sign-off

Weeks 2 – 4

Building Brilliance

Contents Weeks 2 – 4 Guide Me Through…

●

Warranty Confidence Checklist

●

2 – 4 Week Progress Conversation with Manager/Buddy

●

My Week 2 – 4 Selling and Coaching Development Plan

●

Wavelength and The Vibe Observation Sheets

●

My Week 4 Leadership Routines

●

Looking After Your Team: Wellbeing

●

Bronze eLearning Checklist

Section 4: Building Brilliance (Weeks 2–4) The Building Brilliance stage is where you deepen your knowledge, strengthen relationships, and put your learning into practice. Weeks 2 to 4 move beyond early orientation and focus on building your confidence through structured learning, real conversations, and hands-on experience on the shop floor. This is your chance to build momentum and stay on track with your key onboarding milestones. Through regular Progress Conversations, clear goals and continued support from your manager and buddy, you will grow your capability, build your network, and start contributing with increasing independence.

●

Introduction to Section 4

●

Guide me through… Brand value proposition – Your observations between both EJ and HS brands. What is the distinct DNA of

•

each brand?

•

The warranty confidence checklist (see following customers peace of mind on their special purchase.

•

Your understanding of the different credit terms we offer, and the minimum deposit required to apply.

•

Access the finance calculator and show me how you input the information required to begin the application process.

•

Show me how you would send a product of interest on a watch and a ring.

page). Let’s make sure you are ready to give our

Warranty Confidence Checklist 02 03 04

2 – 4 Week Progress Conversation with Manager/Buddy Role

Manager

Start Date

Buddy

Progress Conversation Date

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Other

Signed Off By Employee Signature

Manager/Buddy Signature

What challenges have you overcome?

What highlight moments would you like to share?

Employee Name

My Week 2 – 4 Selling and Coaching Development Plan Guided Selling

☐ Complete your first 3 sales interactions ☐ Reflect on each sale and identify ● What would you do differently next time

● What worked well

Practice & Development

☐ Building confidence in key product knowledge and selling skills ☐ Developing observation and coaching skills with team members ☐ Record each development session completed using: ● The Wavelength Observation Sheet ● The Vibe Observation Sheet ☐ Reflect on: ● What you learned ● How you will apply it on the shop floor ● Any support required from your manager or buddy Live Observation and Feedback ☐ Complete 2 observations per week including ● At least 1 observation of your own customer interaction ● At least 1 observation of a team member’s customer interaction ☐ Make brief notes on how each one went ☐ Ask for feedback straight after the interaction ☐ Agree one clear action to support future development

☐ Take part in 3 development sessions per week

Wavelength Observations 02 03 04

The Vibe Observations 02 03 04

My Week 4 Leadership Routines Power Huddles

☐ Observe a Power Huddle led by your manager and note what makes it effective ☐ Ask your manager for feedback, and agree one thing to do differently next

☐ Plan and lead a Power Huddle with your team time

☐ Find out how your store uses Google Reviews to understand customer feedback ☐ Review your store’s latest Google Reviews with your manager ☐ Find out how Spotlight Moments are used in your store, and take part in the next one Retail Balanced Scorecard ☐ Review your store’s Retail Balanced Scorecard with your manager ☐ Identify one strength and one opportunity, and agree an action with your team ● Store Managers: share your findings and planned actions with your District Manager Clienteling ☐ Find out how your team keeps in touch with clients and builds long-term relationships

Google Reviews and Spotlight Moments

Looking After Your Team: Wellbeing Your Duty of Care

As a leader, you have a duty of care to the people in your team. You don’t need to have all the answers. Your role is to notice when someone may be struggling, listen, and point them towards the right support.

Wellbeing on Inspire Academy

to every colleague, including you. ☐ Explore the Wellbeing page on Inspire Academy ☐ Know where to point a team member who needs support ☐ Make use of the support available for your own wellbeing too Noticing and Responding ☐ Notice changes in a team member’s mood, behaviour or performance ☐ Find a private moment to check in and listen ☐ Signpost them to the support on the Wellbeing page ☐ Speak to your manager if you are worried about someone

The Wellbeing page on Inspire Academy brings together the support available

BRONZE eLearning Check-List End of Month 1 End of month 1

Birthstones

End of month 1

Pearls

End of month 1

Signet Watches

End of month 1

Repairs

End of month 1

Valuations

End of month 1

The Diamond Promise (EJ)

End of Month 1

Vera Wang (EJ)

End of Month 1

Vintage (EJ)

End of Month 1

Bloom (EJ)

End of Month 1

Le Vian (EJ)

End of Month 1

Forever (HS)

End of Month 1

Harriett (HS)

End of Month 1

Gold Exchange Service (HS)

End of Month 1

This list will change as new brands are introduced. Please add any extra modules as necessary.

Jewellery Styles, Metals and Hallmarks

Date Completed:

To be completed by:

eLearning Modules

Month 1 Progress Conversation

Polished to Perfection

Contents End of Month 1 My Month 1 Checklist

●

End of Month 1 Self-Assessment Worksheet

●

My Month 1 Progress Conversation & Feedback

●

Celebrating My 30-Day Wins (Optional Activity)

●

Manager’s Month 1 Review & Performance Checklist

●

Month 1 Skills Matrix: Assistant Store Manager and Store Manager

●

Introduction to Section 5

●

Section 5: Polished to Perfection (End of Month 1)

journey. By the end of your first month you should be finding your rhythm, growing in confidence, and starting to take ownership of your role. This stage is about reviewing how far you have come, celebrating what you have achieved, and working out the support you need to keep developing into Months 2 and 3. You will complete a self-assessment, sit down with your manager for a structured Progress Conversation, and sign off your early skills. Be honest in your reflections, celebrate the small wins as well as the big ones, and use this section to shape what comes next.

The Polished to Perfection stage marks a key milestone in your onboarding

My Month 1 Checklist Activity

Complete your end of Month 1 self-assessment worksheet

Be open and honest about your confidence and progress, including any modules you found challenging

Self-Assessment Worksheet

Completed

Share your responses with your manager ahead of your Progress Conversation

Book in your end of month Progress Conversation

Agree your development focus for Month 2 onwards Celebrating 30-Day Achievement Celebrate your key successes from your first month and record them in the Celebrating My 30-Day Wins activity Share your wins with your team Recognise the value you bring to your team and to Signet

Talk through feedback on your performance, your strengths and your areas to grow

Progress Conversation & Feedback

End of Month 1 Self-Assessment Worksheet Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Managing my daily tasks and workload

Knowing who to go to for support Communicating with my team

Part 2. Learning and Development Progress “I have completed all required onboarding eLearning” ☐ Yes

☐ No

☐ In progress

If no/in progress, please explain: What learning or development activities have had the most impact so far?

What areas would I like to develop further in the next month?

Is there any learning content I feel is missing or unclear?

Using job-specific systems or tools

Understanding of my core responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Part 3. Team & Culture Rate your experience of integrating with your team and Signet’s culture so far. Area

Comments / Examples

I feel welcomed and included in my team

I feel comfortable asking for help

I’ve had opportunities to build relationships

I understand and align with Signet’s values

Rating (1 – 5)

Part 4. Looking Ahead

One goal I have for the next month:

One thing that would help me succeed further:

One thing I’m proud of achieving so far:

My Month 1 Progress Conversation & Feedback Role

Manager

Start Date

Buddy

Progress Conversation Date

Employee Name

What highlight moments would you like to share?

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By Employee Signature Manager/Buddy Signature

Celebrating My 30-Day Wins Activity: Reflect, Recognise, Refocus (OPTIONAL ACTIVITY) Take 20–30 minutes to reflect on your first month using the prompts below. Be honest and celebrate the small stuff as much as the big achievements.

I have strengthened my coaching skills to support my colleague's development

Who Helped/Supported My Manager observed me gave feedback.

e.g. Built confidence using the Wavelength/Vibe observation sheets.

Part 1: My Proud Moments (Win) Win Why It Matters

Part 2: What I’ve Learned So Far (add your own)

 My store’s priorities and targets  Key systems I need (e.g. Teams, IA, the Hub.)  Our brand values  How I lead and support my team  Who to go to for...  How my leadership contributes to the customer experience

Part 3: What’s Felt Challenging Think about any moments you’ve felt unsure, overwhelmed, or stuck. What did you do about it?

 The business structure

Part 4: My Personal Highlights What has been:  Your favourite moment so far

 A person who’s made you feel welcome

 Something unexpected you’ve enjoyed

Part 5: Focus for the Next 30 Days Why It’s Important

Support or Resources I Need

e.g. Coach one team member through their first bridal consultation

Builds their confidence and lifts the customer experience

A Wavelength observation sheet and feedback from my manager

Part 6: If you could give yourself one piece of advice for the next month, what would it be?

Goal

Manager’s Month 1 Review & Performance Checklist Formal Reviews

☐ Hold a formal review check-in with your new Supervisor/ Assistant Store Manager or Store Manager ☐ Agree when reviews will move to fortnightly or monthly and the rationale

behind this choice ☐ Document outcomes and actions from each review

Leadership Observation ☐ Observe them leading a shift or a Power Huddle once a week ☐ Assess confidence, coaching, product knowledge and customer experience

Goal Setting ☐ Set a clear weekly performance goal Example: “This week: complete 2 Wavelength observations with team members and give feedback” ☐ Ensure goals are: ☐ Specific ☐ Measurable ☐ Achievable ☐ Realistic ☐ Timely ☐ Review progress against the goal at the next Progress Conversation

☐ Provide structured feedback after the observation

Skills Matrix: Supervisor/ Assistant Store Manager Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

Month 1 Deploys the team effectively during a shift and keeps customers at the centre

The Vibe / Wavelength

Role-models the full customer journey in own interactions

Observation & Feedback

Completes Wavelength / The Vibe observations and gives clear, balanced feedback

Product Knowledge – Diamonds & Branded Ranges Transactions & Authorisations

Explains the 4Cs, brand stories and USPs confidently; supports the team with product questions

Processes and authorises card sales, refunds, exchanges, gift cards and IFC correctly Consistently offers warranty and care plans, and prompts the team to do the same

2-3

Repairs & Customer Orders

Manages repair take-on, Portal orders and collections, and follows up with customers

2-3

Leadership Routines

Has led a Power Huddle, reviews Google Reviews with the team and takes part in Spotlight Moments

Opening & Closing

Completes opening and closing routines with support, following security procedures

Store Security

Applies correct security procedures and addresses non-compliance in the team

Manager Support Note & Sign-off

Leading the Shop Floor

Warranty & Service Offering

Target Level 2-3

Evidence Required

Skill Area

Skills Matrix: Store Manager Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

Month 1 Evidence Required

Target Level 2-3

Customer Journey Standards

Role-models The Vibe / Wavelength and sets the standard for the whole team

Observation & Coaching

Completes observations across the team and follows up with coaching conversations

2-3

Product Knowledge – Diamonds & Branded Ranges Transactions & Authorisations

Explains the 4Cs, brand stories and USPs confidently; spots product knowledge gaps in the team

Authorises and checks card sales, refunds, exchanges, gift cards and IFC Drives warranty, care plan and addon offering across the team

Service & Value Building

2-3

Leadership Routines

Leads Power Huddles, uses Google Reviews to focus the team and Spotlight Moments to recognise them

2-3

Retail Balanced Scorecard

Reads the scorecard and can explain store performance and priorities to the DM

Opening, Closing & Key Holding

Completes opening, closing and key holder duties independently

Security & Compliance

Ensures the team follows security procedures and acts on noncompliance

Plans daily deployment and sets clear priorities for each shift

Store Leadership & Deployment

Manager Support Note & Sign-off

Skill Area

05 06

Month 2 Progress Conversation

Stepping into Leadership

Contents ● Introduction to Section 6

End of Month 2 ● My Month 2 Checklist ● My Month 2 Progress Conversation & Feedback

● End of Month 2 Progress Reflection Worksheet ● My Leadership Reflection (Optional Activity) ● Silver eLearning Checklist

● Month 2 Skills Matrix: Supervisor/ Assistant Store Manager and Store Manager Section 6: Stepping into Leadership (End of Month 2)

This stage focuses on helping you grow in confidence as a leader during Month 2. You will take on more responsibility, leading your team through daily routines, coaching individuals and owning more of the store’s results, manager. Use your reflection worksheet, your Month 2 Progress Conversation and the leadership reflection activity to think about the kind of leader you are becoming and agree where to focus next.

while continuing to receive support, feedback and guidance from your

My Month 2 Checklist Activity

Complete your progress reflection worksheet and share it with your manager

Identify the areas where you would like more support

Discuss your key achievements, challenges and lessons learned

Progress Reflection Worksheet

Completed

Career Conversation

Use the conversation prompts to talk about your career goals and aspirations Explore the opportunities available to you within Signet

Agree your next steps and actions for your career development L&D Module Recommendation

Complete them, and talk about how you will use what you have learned Track your progress through Inspire Academy Progress Conversation & Feedback Have your end of Month 2 Progress Conversation Talk through balanced feedback, both your strengths and your growth areas Agree your focus areas for the coming month

Agree the learning modules that best fit your goals and your role

End of Month 2 Progress Reflection Worksheet Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Confidence in using key tools and systems

Relationship building with colleagues

Knowledge of company policies & processes

Understanding of my role & responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Contribution to team goals

Part 2. Looking Back on Month 2 What were my biggest achievements this month?

What challenges did I face, and how did I handle them?

Time management & organisation

Part 3. Career Conversation What aspects of the role excite me most right now?

Which skills do I want to develop further?

Part 4. Looking Ahead

What additional support, training, or resources would help me?

Do I feel I have the right support from my manager/team? (Yes/No/Somewhat)

What are my top 3 goals for Month 3? 1.

2. 3. What one habit or action can I take next month to strengthen my performance?

Part 5. Recommended eLearning Modules on Inspire Academy eLearning Module Recommendation

Can support with…

My Month 2 Progress Conversation & Feedback Role

Manager

Start Date

Buddy

Progress Conversation Date

What highlight moments would you like to share?

Employee Name

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By Employee Signature Manager/Buddy Signature

My Leadership Reflection (OPTIONAL ACTIVITY) Take 20–30 minutes to reflect on the leader you are becoming.

The kind of leader I want to be is… (e.g., approachable, clear, someone who brings out the best in others)

A leader who brought out the best in me, and what they did that I'd like to recreate in my own way:

Which Signet value do I most want my team to see in me, and how will I show it? (e.g., Lead Bravely, Straight Talk)

A leadership moment this month I’m proud of, and one I would handle differently:

One thing I will do differently as a leader next month:

SILVER eLearning Check-List End of Month 2

End of month 2

Managing Your Client Business

End of month 2

Phone calls, emails and internet sales

End of month 2

Signet Leadership Traits

End of month 2

Giving Constructive Feedback

End of month 2

Check in Conversations

End of month 2

Handling Customer Complaints

End of month 2

Downey Design

End of month 2

Le Vian Level 2 Tanzanite refresh

Date Completed:

To be completed by:

eLearning Modules

Skills Matrix: Supervisor/ Assistant Store Manager Level 1. Awareness 2. Support Required 3. Independent 4. Skilled/ Ability to Coach

Skill Area

Evidence Required

Target Level 3

Bridal Consultation

Completes a full bridal consultation confidently and independently

Customer Relationship Building

Demonstrates effective clienteling behaviours and keeps quality customer records

Finance & Returns

Completes finance applications, refunds and exchanges confidently

Repairs Take-On

Takes on repairs independently following SOP and monitors customer follow-up throughout the repair journey

Shrink & Security

Understands shrink prevention, security and stock control processes; supports compliance by observing team behaviours

Daily Operations

Manages daily routines and store standards; delegates tasks effectively and follows up on completion

Service & Value Building

Consistently offers warranty, repair care plans, upsell and add-on items

Observation & Coaching

Shows growing confidence in developing others through observation, questioning and support

Leading a Shift

Runs a full shift as the manager on duty, including opening or closing

2/3

Manages the full customer journey confidently and role-models effective selling behaviours

Independent Sales

Manager Sign-off

End of Month 2

Skills Matrix: Store Manager Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

Skill Area

Evidence Required

Target Level 3

Sets daily and weekly sales goals with the team and reviews results together

Bridal & High-Value Sales

Role-models bridal consultations and coaches others to complete them confidently Builds a clienteling culture and checks the quality of customer records

Finance & Returns Oversight

Authorises and checks finance, refunds and exchanges; spots errors and trends

Repairs & Service Journey

Monitors repair turnaround and customer follow-up across the store

Shrink, Stock & Security

Leads shrink prevention, stock accuracy and security compliance across the store

Store Operations

Plans store routines, delegates to the leadership team and follows up on completion

Service & Value Building

Tracks warranty and care plan performance and coaches the team to improve Holds regular coaching conversations and agrees development actions with team members

Uses the scorecard to identify priorities and agree actions with the DM

Clienteling Culture

Retail Balanced Scorecard

Coaching & Developing Others

Leading Sales Performance

Manager Sign-off

End of Month 2

3. Independent

03 04

05 06

Leading with Confidence

End of Month 3

Contents End of Month 3 ● My Month 3 Checklist

● Introduction to Section 7 ● Optional 90-Day Review Form ● 3 Months Onwards Skills Matrix: Assistant Store Manager and Store

● Gold eLearning Checklist Manager ● What’s Next in Your Signet Journey? (Be Brilliant and Aspire)

● Onboarding Journal Feedback Form Section 7: Leading with Confidence (End of Month 3)

period, you have started to build the foundations of your leadership capability,

Leading with confidence marks an important milestone in your journey. Over this developed greater confidence in supporting customers and colleagues and role. This section is about reviewing your overall progress, recognising your

gained experience in the key operational and commercial responsibilities of the strengths, and identifying the support you need as you move beyond reflective conversations, skills sign-off and the resources that follow, you can celebrate how far you have come and start exploring what is next in your Signet journey. Your 90-day review will also help you prepare for your formal probation review.

onboarding and into your ongoing development. Through your 90-day review,

My Month 3 Checklist Activity

Complete your 90-day review form

90-Day Review Form

Completed

Discuss your progress, your achievements and your areas to improve

Use it to prepare for your formal probation review in weeks 11–12 Goal-Setting for Next 3 Months

Set clear, measurable goals linked to your role and your store objectives Make sure your goals are challenging but achievable

Agree the support and resources you need to achieve them Feedback on Onboarding Experience

Talk openly about how onboarding could be improved for the next new starter

“What’s Next in Your Signet Journey?” Resources Explore the resources available for learning, development and career growth Explore the opportunities available to you across the business Plan your follow-up conversations for your ongoing development

Complete the Onboarding Journal Feedback Form using the QR code

Share your feedback on what worked well and anything that was missing

Optional 90-Day Review Form Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Use of systems and tools

Understanding of my core responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Team collaboration and communication

Knowledge of company policies & procedures Adherence to Signet Compliance

Part 2. Looking Back on My First 90 Days What am I most proud of achieving?

What challenges did I face, and how did I handle them?

What new skills or knowledge have I gained during my onboarding?

This optional review sits alongside, and does not replace, your formal probation review in weeks 11–12. Use it to prepare for that conversation.

Part 3. My Manager’s Feedback Strengths observed:

Areas for development:

Support and resources needed:

Key goals and priorities:

Part 4. Looking Ahead

3. Learning & Development Focus Areas:

Additional Comments:

Signed Off By Employee Signature Manager/Buddy Signature

GOLD eLearning Check-List End of Month 3 End of week 12

Managing Absence

End of week 12

Managing Performance

End of week 12

Functions of a Leader

End of Week 12

Retail Balanced Scorecard

End of Week 12

Recruitment for your store made easy

End of Week 12

Using People Manager

Date Completed:

To be completed by:

eLearning Modules

05 06 07

Skills Matrix: Supervisor/ Assistant Store Manager Level 1. Awareness 2. Support Required 3. Independent 4. Skilled/ Ability to Coach

Skills Area

Evidence Required

Selling & Conversion Coaches team members through the full selling journey on shift, maximising selling opportunities

Target Level 3

Manager Sign-off

3 months onwards

Advises accurately across the full range, including features, benefits and comparisons, without checking with a colleague

3-4

Handling Difficult Conversations

Resolves customer complaints and escalated issues, and coaches team members on de-escalation

Customer Service & Rapport

Coaches team members to build lasting customer relationships, using clienteling tools

Stock, Merchandising & Security

Ensures compliance with replenishment, visual merchandising, stock accuracy and loss prevention on shift

KPI Awareness

Understands store KPIs, including conversion and clienteling metrics, and uses them to coach on shift

Product Knowledge & Advice

06 07

Skills Matrix: Store Manager Level 1. Awareness 2. Support Required 3. Independent 4. Skilled/ Ability to Coach

Evidence Required

Target Level 3-4

Sales & Conversion

Sets store sales plans, monitors results and acts on trends to drive conversion

Product Knowledge & Advice

Ensures the team advises accurately across the full range; spots knowledge gaps and plans learning

3-4

Handling Difficult Conversations

Leads by example on complex complaints and escalations, and coaches the leadership team on resolution

3-4

Customer Experience Culture

Creates a customer-focused culture, using customer feedback and clienteling to drive improvement

3-4

Stock, Merchandising & Security

Accountable for store compliance with replenishment, VM, stock accuracy and loss prevention; acts on audit findings

3-4

Store KPI Ownership

Analyses the Retail Balanced Scorecard, sets team targets and agrees action plans with the DM

3-4

Manager Sign-off

Skills Area

3 months onwards

05 06 07

What’s Next In Your Signet Journey 02

Your first 90 days are just the beginning! We’re committed to supporting your growth and helping you reach your full potential.

developing your skills, explore leadership opportunities, and plan your next

In this section, you’ll find a range of resources designed to help you continue steps.

Be Brilliant – Apprenticeships at Signet At Signet, we’re committed to helping you shine and grow in your career. Be Brilliant is the

name we give to our apprenticeship offering, providing opportunities to learn, develop, and achieve qualifications while you work. We offer a

wide range of apprenticeships across different levels, covering both business and retail topics. To explore what’s available and find the right Be Brilliant page on Inspire Academy. Aspire Career Development Programme Aspire is our flagship career development programme; a 6-month accelerator that helps you get clearer, more confident, and more intentional about where you’re going — and equips you with the tools, belief and visibility to get there faster.

path for you, visit the Apprenticeship Hub or the

02 03

05 06 07

Onboarding Journal Feedback Form

You've completed your Brilliant Beginning. We'd love to hear how the onboarding journal and eLearning worked for you, so we can improve them for the next new starters. Please use the QR code to access this feedback form. This takes about 8 minutes, and you can stay anonymous.

03 04

05 06 07

Thank you for your feedback! Your insights help us make the Signet onboarding experience even better.

Welcome to Signet We're so glad you're here. Every great team starts with someone new who brings fresh energy, ideas and heart. That's you. If you ever have a question, no matter how small, just ask your buddy or manager. We've all been the new person, and we're here to help you shine.