My Onboarding Treasure Trove
Guide 3 - SSC Team Member
Name:
The Treasure Trove Welcome to the Onboarding Treasure Trove. This pack brings together all the key templates and easy-to-follow infographics designed to support every stage of your onboarding journey. Whether you’re preparing for check-ins, finding your way around processes, or simply wanting a quick reference as you settle into your role, these resources are here to guide you, reduce uncertainty, and help you feel confident from day one.
For an editable version of this booklet please click here
First Sparkle
02 Days 1 & 2
Getting To Know You Activity Icebreaker: “3 Things About Me” Write three things about yourself: One must be work-related (e.g., “I’ve worked in X industry for 5 years”) One fun fact (e.g., “I once met a celebrity”) One surprise or mystery fact – give clues for this one! Then, share your facts with your buddy or team - they have to guess the “surprise” fact from your clues. Work-Related Fact
Fun Fact
Surprise/Mystery Fact
Signets Values & Culture Activity Signet’s Core Values:
People First – We care for each other. Own It – We take responsibility and act with integrity. Lead Bravely – We embrace change and innovate. Inspire Love – We deliver with passion and pride. Customers - We provide truly memorable customer experiences, striving to always exceed expectations
Activity: Reflect on the values and consider the following: Which value resonates most with you and why?
Share an example (from a previous job or experience) where you lived one of these values.
How can you demonstrate one of these values in your new role?
Reflection Activity: “What I Hope To Achieve” Write your thoughts below. In my first week, I want to… (e.g., Learn who’s who in my team, understand my daily tasks)
In my first month, I want to… (e.g., Feel confident using key systems, contribute to my team’s goals)
Questions I have about my role:
Skills I’m excited to use or develop:
Day 1 or 2 Check-In with Manager/Buddy Team member Name
Role
Start Date
Check In Date
Manager
Buddy
Clarify Expectations in Your First Month Key Responsibilities:
Immediate priorities/deliverables:
Key Deliverables or Projects Projects to be aware of:
Deadlines or milestones:
Working Styles, Team Culture & Communication Preferred communication methods (e.g., email, Teams, in-person): Team culture notes (ways of working, values, norms): Manager’s working style:
Employee’s preferred working style:
Regular Check-ins & Feedback Frequency of 1:1 meetings: Preferred format(in-person/virtual): Feedback approach (realtime, scheduled reviews, etc.): Team member Questions / Notes
Actions & Next Steps Do you have any questions or concerns at this stage?
Is there anything that would help improve your experience? Signed Off By Employee Signature Manager/Buddy Signature
Confidence Cut
03 Days 3 - 5
Confidence Building Activities We know starting a new role can feel overwhelming. These activities are designed to help you build confidence in your environment and your new role. Activity 1: “Job Role Treasure Hunt” Use the Onboarding resources you have received so far to find answers to the following: 1.
Where do we log IT system issues?
2.
Who approves annual leave?
3.
What are 3 main systems or tools you’ll be using?
Use this activity to ask questions, meet team members, and become familiar with daily tools and processes. Activity 2: “Knowledge Snapshot” End each day by answering: 1.
What’s one thing I learned today?
2.
What’s something I feel more confident about?
3.
What’s a question I still have?
Warehouse Tour (If Applicable) Your warehouse visit is a chance to understand our wider operations and how our logistics connect to our customer promise. What to expect:
Guided tour with a warehouse team member Overview of product flow: inbound stock, storage, picking, dispatch Introduction to warehouse technology and safety processes You are required to remove all of your personal jewellery before entering the warehouse as part of strict security protocols
This tour will help you understand the full journey from product to customer— and how your role contributes to it. Your tour(s) has been organised with: Contact
Date & Time
One-to-One Meetings with Key Team Members Over Days 3–5, you’ll meet with key people across your team and function. Meeting goals:
Understand each person’s role and how you’ll work together Ask about priorities, expectations, and how success is measured Build rapport and communication lines early Information about Our Teams can be found here.
Use this space to note meeting takeaways: Contact Name
Role
What I learned
Questions I still have
L&D Check-In and Inspire Academy (IA) Guidance At the end of your first week, the Learning & Development (L&D) team will: Check your access to Inspire Academy Ensure you’ve completed your compliance modules Offer help with using the platform for future learning Introduce optional development pathways available Need help with IA? Contact learninganddevelopmentuk@signetjewelers.com or reach out to Retail Assist if the issue is technical.
6. First Week Check-In with Manager/Buddy Employee Name
Role
Start Date
Check In Date
Manager
Buddy
Welcome & General Experience How has your first week been overall?
What has gone well so far?
What, if anything, has surprised you?
Onboarding & Support Have you had access to everything you need (IT systems, desk/equipment, logins, etc.)? Have you been introduced to key team members and stakeholders?
How far have you got with the mandatory compliance learning on Inspire Academy?
First Week Check-In with Manager/Buddy cont. Role Understanding Do you have a clear understanding of your role and expectations? What else can I help clarify, or would you like more information about? Buddy Support How much contact have you had with your buddy?
What else could your buddy to help and support you?
Questions & Concerns What questions or concerns do you have at this stage?
Is there anything that would help improve your experience? Actions / Next Steps
Signed Off By Employee Signature Manager/Buddy Signature
Building Brilliance
04 Weeks 2 – 4
2 – 4 Week Check-In with Manager/Buddy Employee Name
Role
Start Date
Check In Date
Manager
Buddy
What highlight moments would you like to share?
What challenges have you experienced? How did you overcome them? What support do you need to overcome them? What have you learned about the business?
What goals will you focus on for the next 30 days?
What support do you need?
Other
Signed Off By Employee Signature Manager/Buddy Signature
Polished to Perfection
05 Month 1 Check In
End of Month 1 Self Assessment Worksheet Employee Name
Role
Start Date
Check In Date
Manager
Buddy
Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident Area
Rating (1 – 5)
Comments / Examples
Understanding of my core responsibilities Managing my daily tasks and workload Using job-specific systems or tools Knowing who to go to for support Communicating with my team
Part 2. Learning and Development Progress “I have completed all required onboarding learning” ☐ Yes
☐ No
☐ In progress
If no/in progress, please explain: What learning or development activities have had the most impact so far?
What areas would I like to develop further in the next month?
Is there any learning content I feel is missing or unclear?
Part 3. Team & Culture Rate your experience of integrating with your team and Signet’s culture so far. Area
Rating (1 – 5)
Comments / Examples
I feel welcomed and included in my team I understand and align with Signet’s values I feel comfortable asking for help I’ve had opportunities to build relationships
Part 4. Looking Ahead One thing I’m proud of achieving so far:
One goal I have for the next month:
One thing that would help me succeed further:
Managers Check-In and Feedback Employee Name
Role
Start Date
Check In Date
Manager
Buddy
What highlight moments would you like to share?
What challenges have you overcome?
What have you learned about the business?
What goals will you focus on for the next 30 days?
What support do you need?
Feedback
Signed Off By Employee Signature Manager/Buddy Signature
Celebrating My 30-Day Wins Activity: Reflect, Recognise, Refocus Take 20–30 minutes to reflect on your first month using the prompts below. Be honest and celebrate the small stuff as much as the big achievements. Part 1: My Proud Moments (Win) Win
Why It Matters
Who Helped/Supported
Built confidence using Retail Assist
I can now log my own IT issues
My buddy talked me through it
Part 2: What I’ve Learned So Far (add more) The business structure My department’s purpose Key systems I need (e.g. Teams, IA, the Hub.) Our brand values How we support stores Who to go to for... How my work contributes to the customer experience
Part 3: What’s Felt Challenging Think about any moments you’ve felt unsure, overwhelmed, or stuck. What did you do about it?
Part 4: My Personal Highlights What has been: Your favourite moment so far
A person who’s made you feel welcome
Something unexpected you’ve enjoyed
Part 5: Focus for the Next 30 Days Goal
Why I’s Important
Support or Resources I Need
e.g. Built confidence using Retail Assist
I can now log my own IT issues
My buddy talked me through it
Part 6: If you could give yourself one piece of advice for the next month, what would it be?
Setting Deeper Roots
06 Month 2 Check In
End of Month 2 Progress Reflection Worksheet Employee Name
Role
Start Date
Check In Date
Manager
Buddy
Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident Area
Rating (1 – 5)
Comments / Examples
Understanding of my role & responsibilities Confidence in using key tools and systems Knowledge of company policies & processes Relationship building with colleagues Contribution to team goals Time management & organisation
Part 2. Looking Back on Month 2 What were my biggest achievements this month?
What challenges did I face, and how did I handle them?
Part 3. Career Path Check-In What aspects of the role excite me most right now?
Which skills do I want to develop further?
Do I feel I have the right support from my manager/team? (Yes/No/Somewhat)
What additional support, training, or resources would help me?
Part 4. Looking Ahead What are my top 3 goals for Month 3? 1. 2. 3. What one habit or action can I take next month to strengthen my performance?
Part 5. Recommended eLearning Modules on Inspire Academy eLearning Module Recommendation
Can support with…
2. Managers Check-In and Feedback Employee Name
Role
Start Date
Check In Date
Manager
Buddy
What highlight moments would you like to share?
What challenges have you overcome?
What have you learned about the business?
What goals will you focus on for the next 30 days?
What support do you need?
Feedback
Signed Off By Employee Signature Manager/Buddy Signature
Ready To Sparkle
07 End of Month 3
90-Day Review Form Employee Name
Role
Start Date
Check In Date
Manager
Buddy
Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident Area
Rating (1 – 5)
Comments / Examples
Understanding of my core responsibilities Use of systems and tools Team collaboration and communication Knowledge of company policies & procedures Adherence to Signet Compliance
Part 2. Looking Back on My First 90 Days What am I most proud of achieving?
What challenges did I face, and how did I handle them?
What new skills or knowledge have I gained during my onboarding?
Part 3. Managers Feedback Strengths observed:
Areas for development:
Support and resources needed: . Part 4. Looking Ahead Key goals and priorities: 1. 2. 3. Learning & Development Focus Areas:
Additional Comments:
Signed Off By Employee Signature Manager/Buddy Signature
Onboarding Feedback Form – prefer to do this online? Complete it here Employee Name
Role
Start Date
Check In Date
Manager
Buddy
Part 1. Overall Experience of Onboarding at Signet Area
Rating (1 – 5)
Comments / Examples
How would you rate your overall onboarding experience? How clear and helpful was the information provided before your first day? How welcoming and supportive was your team on your first day? How helpful were your initial induction sessions in week 1 Rate your confidence level in understanding your role and responsibilities after onboarding. Rate the effectiveness of the online learning during your onboarding
Part 2. Suggestions What was the best part of your onboarding experience?
What could be improved?
Any other comments or ideas to enhance onboarding at Signet:
Thank you for your feedback! Your insights help us make the Signet onboarding experience even better.
What’s Next In Your Signet Journey Your first 90 days are just the beginning! We’re committed to supporting your growth and helping you reach your full potential. In this section, you’ll find a range of resources designed to help you continue developing your skills, explore leadership opportunities, and plan your next steps. Be Brilliant – Apprenticeships at Signet At Signet, we’re committed to helping you shine and grow in your career. Be Brilliant is the name we give to our apprenticeship offering, providing opportunities to learn, develop, and achieve qualifications while you work. We offer a wide range of apprenticeships across different levels, covering both business and retail topics. To explore what’s available and find the right path for you, visit the Apprenticeship Hub.
Aspire Career Development Programme Aspire is our flagship career development programme; a 6-month accelerator that helps you get clearer, more confident, and more intentional about where you’re going — and equips you with the tools, belief and visibility to get there faster.
HR Processes and Employee Self-Service This section brings together the key HR processes you’ll need during your time at Signet. Here you’ll find quick links and guidance on everyday tasks such as reporting sickness and returning to work, updating your bank details, booking and managing holiday, and accessing other essential employee information. You’ll also find a detailed FAQ covering our key HR policies, which is a useful source of reference whenever you need clarification or support. These resources are designed to make it easy for you to manage your details and understand our processes, helping you get the support you need quickly and confidently. ● ESS Guide ● How to report absence (holiday and sickness) and returning to work
Claiming Expenses Once on the ESS portal you can easily add expenses in the section “Latest time & expenses”
Policies at Signet As part of your onboarding, we’ve provided a list of key policies on the Hub with links for you to access easily. These policies are designed to help you understand our ways of working, responsibilities, and expectations. Please make sure you read through them within your first four weeks, as they will give you a strong foundation for your journey with Signet. You can access these policies here: Onboarding Policies You will find an FAQ for the policies below. This will provide you with a shortcut to find all of the important information you want to know from day one, such as booking holidays, and dress code etc.
Business Continuity Number
0800 707 6622 Signet’s Business Continuity number is a dedicated contact line used in the event of major disruption, such as severe weather, building closures, or system outages. It provides important updates and instructions to help keep everyone safe and informed. You will also find this number on the back of your ID card.
Glossary Term
Definition
Stream
Financial management app for accessing earned wages, managing savings, and financial wellbeing support.
Share the Love The Hub Inspire Academy Retail Assist Buddy Welcome Pack Compliance Training Health & Safety Induction Reflection Journal Check-In Meeting SSC (Stores Support Centre) Employee Assistance Programme (EAP) Store Visit
This is how we recognise team member achievements, loyalty anniversaries and rewards and more. You can access Share the Love via desktop or the app. Internal portal for company information, policies, resources, and onboarding materials. Learning and development platform for onboarding, compliance training, and ongoing development. IT support function for system access, troubleshooting, and logging IT issues. Peer assigned to help new starters settle in, answer questions, and introduce colleagues. Documents provided before your first day, with essential onboarding info, dress code, and policies. Mandatory eLearning modules covering Code of Conduct, Data Privacy, Respect in the Workplace, and Health & Safety. Briefing and checklist covering fire evacuation, incident reporting, first aid, and equipment safety. Template for recording key learnings, people met, and follow-up actions during onboarding. Scheduled one to one meetings with your manager (or, during induction with your buddy) to clarify expectations and review progress. The teams who support our stores and in the main are based in our Birmingham and Croxley Park locations. Confidential service providing health and wellbeing support, including counseling and advice. Activity for SSC team members to experience retail operations and connect their role to the shop floor.
Learning Path
Sequence of training modules and activities guiding new hires through onboarding.
Brand Values
Core principles: People First, Own It, Lead Bravely, Inspire Love, and memorable customer experiences.
GDPR
General Data Protection Regulation—legal framework for handling personal data.
Pre-boarding Induction
Activities and communications before your first day, such as completing forms and reading the Welcome Pack. Initial phase of onboarding, including health & safety briefings, workspace tours, and introductions to company values.
End of Month Check-In
Structured review and feedback session at the end of each onboarding month to assess progress and set new goals.
Apprenticeship Hub
Resource for exploring Signet’s apprenticeship opportunities and career development programmes.
Aspire Career Development Programme
Six-month programme supporting team members development with tailored learning and mentorship.
Probationary Period
The first three months of employment, during which new starters receive check-ins, coaching and feedback, ending in a formal probation review where the outcome is confirmed as passed, extended or not passed.