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Sales Associate Onboarding My Onboarding Journal

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Table of Contents CONTENTS

03 Confidence Cut

Days 3 – 5

04 Building Brilliance

Weeks 2 – 4

05 Polished To Perfection

End of Month 1

Days 1 & 2

02 First Sparkle

Pre-Start Touchpoints (received prior to start date)

01 Before You Shine

SECTION

06 Setting Deeper Roots End of Month 2 End of Month 3

08 The Treasure Trove

Resources: The Treasure Trove

09 My Sparkle Journey

Personal Notes & Reflection

07 Ready To Sparkle

02 Days 1 & 2

First Sparkle

Contents Day 1 & 2 ● My Day 1 & 2 Checklist ● Suggested Welcome Activities ● The Hub and Inspire Academy Introductions ● Optional Activities (Getting to Know You, Signet’s values & culture, “What I Hope To Achieve”) ● Compliance at Signet Section 2: First Sparkle (Days 1–2) Your first two days set the foundation for everything that follows. This stage is all about settling in, building early confidence, and picking up the essentials you need to feel at home in your store. Your manager and buddy will guide you through your first-day activities, from introductions and a store tour to your early tasks, learning resources and compliance training. These opening days are also your first proper introduction to Signet’s culture, values and learning journey. Ask plenty of questions, take your time, and use this section to keep track of everything as you go.

● Introduction for Section 2

My Day 1 & 2 Checklist Activity

Completed

Receive your payroll number from your manager

Sign your contract for the HR Service Centre Collect your log-in details and set your own passwords for Signet systems using Password Management on the Hub Check your user profile is set up correctly Complete a test till transaction, and set your till PIN and security level Set your ESS password Add your bank details in ESS Check your working pattern has been entered correctly Check you can access Repairs Admin and see all products Talk through your job description, your responsibilities and the style guide Read through the absence policy Working hours, break entitlement, and holiday policy How your performance is reviewed via Sales Management on iPad Get your access to Inspire Academy Meet your team Security conversations: selling protocols, sign-in procedures, wanding and searches, alarm call out and key holders, iPad security Find your fire exits and assembly points See the stock room, storage and safes Take your shop tour: toilets, lockers and staff room

Bring your passport or ID so copies can be sent to the HR Service Centre

R E TA I L O N B O A R D I N G J O U R N A L

S A L E S A S S O C I AT E

Your Probationary Period

Your first 12 weeks Weeks 1–4

Weeks 6–8

Week 10

Weeks 11–12

Weekly check-ins

Fortnightly check-ins

Readiness check-in

Probation review

Your manager sets out goals, priorities and standards, with early feedback.

Review progress together and agree the support you need.

A look ahead to your review, and anything still to work on.

A formal conversation to review your first three months.

What you can expect — and what we'll ask of you From your manager

From you

•

Clear expectations and standards from day one

•

Check-ins planned into the rota, not squeezed around trade

Come to your check-ins prepared, and ask questions

•

Constructive feedback on your results and behaviours

Complete your Compliance and brand eLearning pathways on time

•

Act on the coaching you're given

•

Protected time for your Inspire Academy learning

•

An early, honest conversation if something isn't on track

Flag any barriers or worries early - don't sit on them

•

Meet the attendance and timekeeping standards

•

At the end of your three months Probationary Period confirmed

Probationary Period extended

You've settled into your role and completed your induction learning. Your manager confirms this and you carry on as normal.

Sometimes a little more time is helpful. If so, your manager will agree clear objectives with you, the support you need and a new review date.

In a small number of cases, where expectations haven't been met despite feedback and support, your probationary period may not be passed. If that ever became a possibility, your manager would have raised it with you well beforehand.

No surprises at your review - anything discussed will already have been raised with you. Your manager can talk you through the full detail, which is set out in the Managing Probationary Periods Reference Guide and FAQs.

Everyone joining us has a three-month probationary period. It isn't a test designed to catch you out - it's a structured way of making sure you get the clarity, feedback and support you need to settle into store life. It sits alongside your Brilliant Beginning roadmap, Confidence Checklist and Capability Assessment.

Day 1 Welcome Meeting Agenda for Day 1

Suggested Activities Welcome by Manager/Buddy Introduction to Signet Brands & Services Q&A Session: “What I Need to Know” Benefits at Signet, commission scheme, uniform benefit, Real Signet Rewards Health and Safety Checklist print and sign off Overview of week 1 responsibilities (greeting customers, introducing customers to team members who will lead their visit, observe The Vibe and Wavelength) Observe selling behaviours (The Vibe and Wavelength)

Here is an example of a day 1 agenda. Activities and timings may differ, dependant on the requirements of your role and your department.

The Hub The Hub is Signet’s central intranet system and should be your first stop once Quick Links, including ESS (Employee Self-Service), People Manager, Inspire Academy, Share the Love, and more. It also holds useful information about Signet that’s used across both SSC and Retail. If you’re new, start by checking out the organisation charts, the Refer a Friend scheme, and Share the Love. They’re a great way to understand how things work and how you can get involved. In short: if you’re looking for information, head to the Hub first https://intranet.signet.co.uk/ .

your IT access is set up. From the Hub, you can quickly access all key systems via

Complete Brilliant Beginning Learning Path in Inspire Academy

working, we’ve created a series of essential eLearning modules hosted on Inspire Academy. These bite-sized sessions are designed to give you the knowledge and confidence you need to navigate your new environment, covering key topics such as our systems, policies, compliance, and core values. Head to Inspire Academy via the hub.

Please ensure you complete all assigned onboarding modules by the end of Week 2. If you experience any issues accessing the content, speak to your buddy or contact the L&D team for support.

learninganddevelopmentuk@signetjewelers.com .

To help you settle into your role and understand more about our ways of

Getting To Know You (OPTIONAL ACTIVITY) Icebreaker: “3 Things About Me”

 One must be work-related (e.g., “I’ve worked in X industry for 5 years”)  One fun fact (e.g., “I once met a celebrity”)  One surprise or mystery fact – give clues for this one! Then, share your facts with your buddy or team - they have to guess the “surprise” fact from your clues. Work-Related Fact

Fun Fact

Surprise/Mystery Fact

Write three things about yourself:

Signets Values & Culture (OPTIONAL ACTIVITY) Signet’s Core Values: People First – We care for each other. Own It – We take responsibility and act with integrity. Lead Bravely – We embrace change and innovate. Straight Talk – We speak openly and honestly, sharing feedback with respect and clarity.  Customers - We provide truly memorable customer experiences, striving to always exceed expectations Activity: Reflect on the values and consider the following: Which value resonates most with you and why?

Share an example (from a previous job or experience) where you lived one of these values.

How can you demonstrate one of these values in your new role?

   

“What I Hope To Achieve” (OPTIONAL ACTIVITY) Write your thoughts below.

In my first month, I want to… (e.g., Feel confident using key systems, contribute to my team’s goals)

Questions I have about my role:

Skills I’m excited to use or develop:

In my first week, I want to… (e.g., Learn who’s who in my team, understand my daily tasks)

Guide me through......

● Name three benefits that Signet offer to all employees ● Tell me what you must politely ask the customer to do before removing stock from the window. ● Give me three elements that are a part of the wavelength cycle ● Tell me three modules that you have completed for compliance training. ● Why is it so important to comply with GDPR in store.

● Name the company core values

Compliance eLearning Check-List To be completed by:

Welcome to Signet

End of Day 2

Love Your Benefits

End of Day 2

Essential Compliance Suite

End of week 1

Store Security Protocol

End of Day 2

BVP

End of Day 2

Wavelength / The Vibe

End of Day 2

Warranty Training

End of Day 2

Signet Credit Programme

End of Day 2

Date Completed:

This list will change as new brands are introduced. Please include as necessary.

eLearning Modules

Days 3 - 5

Confidence Cut

Contents Introduction to Section 3

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My Week 1 Checklist

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Optional confidence building activities

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One to one meetings with key team members

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First Week Progress Conversation with Manager/Buddy

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My Week 1 Observation Tasks

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My Week 1 Skills Sign Off

Section 3: Confidence Cut (Days 3–5) The Confidence Cut stage is where you start to move beyond introductions and grow more assured in your role. It focuses on strengthening your understanding of how the store runs, building real connections with your team, and developing the skills you will rely on throughout your first weeks. Your manager and buddy will guide you through your Week 1 activities, from confidence building tasks and one-to-one conversations to your first Progress Conversation and early skills sign-off. Together these will help you feel more capable, better supported, and ready to start contributing with growing independence.

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Day 3 – 5

My Week 1 Checklist Activity

Completed

Check you can access the eLearning platform

Compliance & Onboarding eLearning

Work through your Compliance and Onboarding eLearning Checklist for Week 1

Health & Safety / Evacuation Take part in a practice fire exit drill Find the Health & Safety Law noticeboard and note the key contacts at Signet Make sure you understand the health, safety and access protocols Progress Conversation Meetings with Key Team Members Meet key team members and find out about their responsibilities and step up duties Share what you have noticed and observed during your first week First Weeks Progress Conversation with Manager/Buddy Book in your first week Progress Conversation Talk through how your onboarding has gone so far Raise any concerns, challenges or support you need Agree your focus for the next week

Ask your manager or buddy about anything you are unsure of

Confidence Building (OPTIONAL ACTIVITY)

We know starting a new role can feel overwhelming. These activities are designed to help you build confidence in your environment and your new role. Activity 1: “Job Role Treasure Hunt”

Where do we log IT system issues?

Who approves annual leave?

What are 3 main systems or tools you’ll be using?

Use this activity to ask questions, meet team members, and become familiar with daily tools and processes. Activity 2: “Knowledge Snapshot” End each day by answering: 1.

What’s one thing I learned today?

What’s something I feel more confident about?

What’s a question I still have?

Use the Onboarding resources you have received so far to find answers to the following:

First Week Progress Conversation with Manager/Buddy Role

Manager

Start Date

Buddy

Progress Conversation Date

Employee Name

Welcome & General Experience

How has your first week been overall?

What has gone well so far?

Is there anything that has surprised you?

Onboarding & Support Tell me how you would access everything you need (Ipads, tills, logins, etc.)? What can you tell me about key team members responsibilities? What have you learnt whilst completing compliance learning on Inspire Academy?

Role Understanding Tell me what you understand to be your role and expectations?

Is there anything that’s still unclear or that you'd like more information about?

Have you had regular contact with your buddy?

Tell me how your buddy has been helpful and supportive?

Questions & Concerns Do you have any questions or concerns at this stage?

Is there anything that would help improve your experience? Actions / Next Steps

Signed Off By Employee Signature Manager/Buddy Signature

Buddy Support

My Week 1 Observation Tasks Daily Support

Reflection & Feedback ☐ Record what you observed using the Vibe / Wavelength infographic ☐ Review your notes with your manager ☐ Listen to their feedback and ask questions ☐ Identify any gaps in your confidence or knowledge Next Steps ☐ Agree one thing to focus on improving next shift ☐ Agree your next observation task

Structured Observation Task ☐ Agree a small, achievable task with your manager each day: ☐ Observe 1 watch interaction ☐ Observe 1 jewellery interaction ☐ Observe 1 diamond interaction ☐ Observe 1 watch adjustment

☐ Have a daily Progress Conversation with your manager ☐ Ask questions throughout your shift, your manager and buddy are there to help ☐ Learn how to hand a customer interaction over to a colleague

Skills Matrix Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

Description Has been introduced to the concept but cannot perform without demonstration. Can perform with guidance, shadowing, or step-by-step prompts. Performs confidently without help; understands the “why”, not just the “how”. Can perform, troubleshoot, and coach other.

End of Week 1 Skill Area

Evidence Required

Target Level

Store Orientation and Standards

Can explain store zones, health & safety basics, daily routines, personal presentation standards

Customer Greeting

Initiates a warm greeting without prompting; demonstrates body language basics

Observational Selling

Shadows 2 consultations and identifies what good looks like

Product Basics

Can describe at a basic level: product location/ what area is in difference between Bridal & Fashion

Brand Basics

Recognises key collection signature elements (e.g. every brand has story/ USP’s/ DSP’s)

Systems Logins and Navigating

Logs into iPads. Inspire Academy, Hub, Teams, iPad Diamond tools

Security Awareness

Can state key do’s and don’ts; understands personal responsibility

Team Integration

Asks for help appropriately; engages in huddles

Management Sign-off

Weeks 2 – 4

Building Brilliance

Contents Introduction to Section 4

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Bronze Onboarding eLearning Checklist

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2 – 4 Week Progress Conversation with Manager/Buddy Template

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My Week 2 – 4 Practice & Development Checklist

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Skills Sign Off Weeks 3 to 4

The Building Brilliance stage is where you deepen your knowledge, strengthen relationships, and put your learning into practice. Weeks 2 to 4 move beyond early orientation and focus on building your confidence through structured learning, real conversations, and hands-on experience on the shop floor. This is your chance to build momentum and stay on track with your key onboarding milestones. Through regular Progress Conversations, clear goals and continued support from your manager and buddy, you will grow your capability, build your network, and start contributing with increasing independence.

Section 4: Building Brilliance (Weeks 2–4)

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Weeks 2 - 4

Guide me through....... Brand value proposition – Your observations between both EJ and HS brands. What is the distinct DNA of

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each brand?

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The warranty confidence checklist (see following page) peace of mind on their special purchase.

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Your understanding of the different credit terms we offer, and the minimum deposit required to apply.

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Access the finance calculator and show me how you input the information required to begin the application process.

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Show me how you would send a product of interest on a watch and a ring.

Lets make sure you are ready to give our customers

Warranty Confidence Checklist

Warranty Product- Key Facts & Financial Compliance Non-Negotiables

Ensure understanding of the Policy Guide (Instore booklet)

Completed Inspire Academy Warranty Training Curriculum- Signet Retail compliance made easy (D&G) & Premier/ Platinum & Plus Care (Achieved 100% Pass)

Review Outcome

Understand the qualifications of the product Understand the exclusions of the product Understand what a IPID is and where to find it in the policy booklet (Insurance Product Information Document)

Know the key features of the Warranty productCan highlight the benefits for Customer Can discuss the cost and payment options (including if customer chooses IFC) Able to inform of the cooling off Period Inform how cancellations should be handled Discuss the Policy Overview document Ensure successful registering of claims Over £150 Ensure successful registering of claims of £150 and under Warranty Plus Product Know, understand, and inform customers of the extra features of the warranty plus product vs regular warranty product Explain the Policy duration- e.g. rolling monthly contract Payment options- Direct Debit only Show the Policy Overview document of the Plus product vs regular product FAQs of Policy Know where to find resource of FAQ's Personalise responses using FAQ prompts to overcome customer concerns Processing & Tilling Systems Confidently select and process the appropriate option of cover on till system for Monthly Cover (include validation test) Confidently select and process the appropriate option of cover on till system for a One-Time Purchase product Confidently process a customer benefit voucher (plus products only) on the till system Product Compliance & Regulations Understand a Warranty product is an insurance policy which is regulated by the FCA (Financial Conduct Authority) Ensure opinions & recommendations are not advised to the customer Deliver a consistent customer journey when advising, discussing, and setting up of policies Always have policy documents available instore when selling policies compliantly Use a variety of questions to understand customers' Demands & Needs Consistently allow customers to make an informed decision based on their Demands & Needs Inform the customer of Manufacturers guarantee and what it does/ does not cover as required

Confidently use the IPID during every Warranty selling discussions with customers before policy set-up

2 – 4 Week Progress Conversation with Manager/Buddy Role

Manager

Start Date

Buddy

Progress Conversation Date

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Other

Signed Off By Employee Signature Manager/Buddy Signature

What challenges have you overcome?

What highlight moments would you like to share?

Employee Name

My Week 2 – 4 Practice & Development Checklist Practice & Development

☐ Take part in 3 practice sessions per week ☐ Focus your sessions on key product and sales skills Wavelength Observation Sheet

☐ Record each practice session you complete: The Vibe Observation Sheet

☐ Be observed in 2 real customer interactions per week ☐ Make brief notes on how each one went ☐ Ask for feedback straight after the interaction ☐ Note what went well and one thing to improve Guided Selling ☐ Complete your first 3 sales with your buddy alongside you ☐ Be guided through each transaction step by step ☐ Take on more of the sale yourself as your confidence grows ☐ Agree with your manager when you are ready to sell independently

Live Observation

Wavelength Observations Wavelength Behaviour Matrix

Always

Demonstrate the role of an Inspirational expert byWarmly welcoming the clients into store tailoring their greeting to engage the energy of the client Able to make the clients feel at home amongst our brands & collections Create an extraordinary client experience which "Celebrates their Story"

Mostly

Create

Rarely

Connect Build rapport with the client, understanding the importance of the purchase

Able to adapt the approach to meet the client expectations Share Able to engage the client in the storytelling process ensuring story first, stock second Able to actively listen and inspire storytelling through brand history and own story e.g. LeVian, Rado, Bloom Create trust with the client through sharing experience and confidently tailoring recommendations Learn Understand what features mean most to the client/ recipient to confidently advise/ recommend products & services Use product knowledge to match a brand/ product/ service to meet a clients undiscovered need Able to demonstrate "Value" in the products by linking to the clients story Agree Confidently able to narrow down choice to select the ideal product for the client Able to justify a higher price point of a chosen product or service using product knowledge & benefits to client Celebrate with the client on finding the perfect item for them/ their recipient/ special life moment Able to agree on additional products or services relating directly to the clients story Continue Invite clients to their personal client book discussing all the services and resources of being their personal jeweller e.g. Wishlists, VIP events, First showing of exclusive products/ brands Able to effectively communicate with clients to support their important dates and life milestones in a timely, consistent manner

Able to create a genuine connection, giving confidence to the client in our brand

The Vibe Observations The Vibe Behaviour Matrix

Demonstrate the role of Your Best Friend for Style byWarmly welcoming the customers into store tailoring the greeting to engage the energy of the client Create an extraordinary customer experience which celebrates "Style to make you Smile"

Always

Build rapport with the customer, understanding the importance of the purchase

Mostly

Connect

Rarely

Able to create a genuine connection, giving confidence to the customer in our brand

Share Able to engage the customer in the storytelling process ensuring story first, stock second Able to actively listen and inspire storytelling through brand history and own story e.g. Forever, Garmin, Perfect Fit Create trust with the customer through sharing experience and confidently tailoring recommendations Learn Understand what features mean most to the customer/ recipient to confidently advise/ recommend products & services Use product knowledge to match a brand/ product/ service to meet a customers undiscovered need Able to demonstrate "Value" in the products by linking to the customers story Agree Confidently able to narrow down options to select the ideal product for the customer Able to justify a higher price point of a chosen product or service using product knowledge & benefits to the customer Celebrate with the customer on finding the perfect item for them/ their recipient/ special life moment Able to agree on additional products or services relating directly to the customer story Plan Invite customers to their personal client book discussing all the services and resources of being their personal jeweller e.g. Wishlists, VIP events, First showing of exclusive products/ brands Able to effectively communicate with customers to support their important dates and life milestones in a timely, consistent manner

Able to adapt the approach to meet customer expectations

BRONZE eLearning Check-List End of Month 1 End of month 1

Birthstones

End of month 1

Pearls

End of month 1

Signet Watches

End of month 1

Repairs

End of month 1

Valuations

End of month 1

This list will change as new brands are introduced. Please include as necessary.

Jewellery Styles, Metals and Hallmarks

Date Completed:

To be completed by:

eLearning Modules

Month 1 Progress Conversation

Polished to Perfection

Contents End of Month 1 My Month 1 Checklist

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End of Month 1 Self Assessment Worksheet

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My Month 1 Progress Conversation & Feedback

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Optional Celebrating 30-day achievement Template

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My Month 1 Reviews, Observations & Goals

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My Skills Sign Off For Month 2 – 3

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Introduction to Section 5

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Section 5: Polished to Perfection (End of Month 1)

journey. By the end of your first month you should be finding your rhythm, growing in confidence, and starting to take ownership of your role. This stage is about reviewing how far you have come, celebrating what you have achieved, and working out the support you need to keep developing into Months 2 and 3. You will complete a self-assessment, sit down with your manager for a structured Progress Conversation, and sign off your early skills. Be honest in your reflections, celebrate the small wins as well as the big ones, and use this section to shape what comes next.

The Polished to Perfection stage marks a key milestone in your onboarding

My Month 1 Checklist Activity

Complete your end of Month 1 self-assessment worksheet

Be open and honest about your confidence and progress, including any modules you found challenging

Self-Assessment Worksheet

Completed

Share your responses with your manager ahead of your Progress Conversation

Progress Conversation & Feedback Book in your end of month Progress Conversation

Agree your development focus for Month 2 onwards Celebrating 30-Day Achievement Celebrate your key successes from your first month and record them in the Celebrating My 30-Day Wins activity Share your wins with your team Recognise the value you bring to your team and to Signet

Talk through feedback on your performance, your strengths and your areas to grow

End of Month 1 Self Assessment Worksheet Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Managing my daily tasks and workload

Knowing who to go to for support Communicating with my team

Part 2. Learning and Development Progress “I have completed all required onboarding eLearning” ☐ Yes

☐ No

☐ In progress

If no/in progress, please explain: What learning or development activities have had the most impact so far?

What areas would I like to develop further in the next month?

Is there any learning content I feel is missing or unclear?

Using job-specific systems or tools

Understanding of my core responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Part 3. Team & Culture Rate your experience of integrating with your team and Signet’s culture so far. Area

Comments / Examples

I feel welcomed and included in my team

I feel comfortable asking for help

I’ve had opportunities to build relationships

I understand and align with Signet’s values

Rating (1 – 5)

Part 4. Looking Ahead

One goal I have for the next month:

One thing that would help me succeed further:

One thing I’m proud of achieving so far:

My Month 1 Progress Conversation & Feedback Role

Manager

Start Date

Buddy

Progress Conversation Date

Employee Name

What highlight moments would you like to share?

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By Employee Signature Manager/Buddy Signature

Celebrating My 30-Day Wins Activity: Reflect, Recognise, Refocus (OPTIONAL ACTIVITY) Take 20–30 minutes to reflect on your first month using the prompts below. Be honest and celebrate the small stuff as much as the big achievements.

Part 1: My Proud Moments (Win) Why It Matters

Who Helped/Supported

Built confidence using Retail Assist

I can now log my own IT issues

My buddy talked me through it

Win

Part 2: What I’ve Learned So Far (add more)

 My department’s purpose  Key systems I need (e.g. Teams, IA, the Hub.)  Our brand values  How we support stores  Who to go to for...  How my work contributes to the customer experience

Part 3: What’s Felt Challenging Think about any moments you’ve felt unsure, overwhelmed, or stuck. What did you do about it?

 The business structure

Part 4: My Personal Highlights What has been:  Your favourite moment so far

 A person who’s made you feel welcome

 Something unexpected you’ve enjoyed

Part 5: Focus for the Next 30 Days Why I’s Important

Support or Resources I Need

e.g. Built confidence using Retail Assist

I can now log my own IT issues

My buddy talked me through it

Part 6: If you could give yourself one piece of advice for the next month, what would it be?

Goal

Managers Month 1 Review & Performance Check List Formal Reviews

☐ Hold a formal review check-in with the new team member ☐ Agree when reviews will move to fortnightly or monthly

☐ Document outcomes and actions from each review Sales Observation

☐ Observe 1 full sale interaction per week ☐ Assess confidence, product knowledge, and customer experience ☐ Provide structured feedback after the observation

☐ Set a clear weekly performance goal Example: “This week: complete 3 independent sales consultations” ☐ Ensure goals are: ☐ Specific ☐ Measurable ☐ Achievable ☐ Realistic ☐ Timely ☐ Review progress against the goal at the next Progress Conversation

Goal Setting

Skills Matrix Level

2. Support Required 3. Independent 4. Skilled/ Ability to Coach

1. Awareness

Month 1 Uses open questions, shows warmth, tailors approach

The Vibe/ Wavelength customer journey

Can run through the steps in a practice/ roleplay confidently

2-3

Product KnowledgeDiamonds & Diamond Jewellery

Explains 4Cs confidently; can uses USP’s, features & Benefits Explains brand story, range features, USP’s

2-3

Completes 3–5 assisted sales with feedback

Processes card sales, gift cards, exchanges and IFC with support

2-3

Independently completes customer orders and collections

Repair Take on and Collection Process

Explains what repairs are available; shadowed at least 1 take on

Customer Journey Behaviours

Demonstrates empathy, confidence, and brandaligned behaviours

2-3

Store Security

Uses correct security procedures when selling

Management Support Note & Sign off

Greeting & ‘Connect’ skills

Product KnowledgeBranded Diamonds (Experience dependant optional) Assisted Sales including Introduction of Warranty Card Transactions(Must have completed eLearning Responsible Selling ) Use of Portal

Target Level 3

Evidence Required

Skill Area

05 06

Month 2 Progress Conversation

Setting Deeper Roots

Contents ● Introduction to Section 6

End of Month 2 ● My Month 2 Checklist ● My Month 2 Progress Conversation & Feedback

● End of Month 2 Progress Reflection Worksheet ● Silver eLearning Checklist

● Skills Sign Off For Month 2

Section 6: Setting Deeper Roots (End of Month 2)

The Setting Deeper Roots stage is where you keep building your confidence and capability through Month 2. By now you should be working more good habits, and keeping your momentum going. This phase is built around honest reflection, targeted coaching and clear conversations about your performance. Through your Progress Conversations, observations and skills sign-off you will be able to see your progress, pinpoint where you would like more support, and set meaningful goals for the weeks ahead.

independently, and the focus moves to deepening your skills, strengthening

My Month 2 Checklist Activity

Complete your progress reflection worksheet and share it with your manager

Identify the areas where you would like more support

Discuss your key achievements, challenges and lessons learned

Progress Reflection Worksheet

Completed

Career Path Conversation

Use the conversation prompts to talk about your career goals and aspirations Explore the opportunities available to you within Signet

Agree your next steps and actions for your career development L&D Module Recommendation

Complete them, and talk about how you will use what you have learned Track your progress through Inspire Academy Progress Conversation & Feedback Have your end of Month 2 Progress Conversation Talk through balanced feedback, both your strengths and your growth areas Agree your focus areas for the coming month

Agree the learning modules that best fit your goals and your role

End of Month 2 Progress Reflection Worksheet Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Confidence in using key tools and systems

Relationship building with colleagues

Knowledge of company policies & processes

Understanding of my role & responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Contribution to team goals

Part 2. Looking Back on Month 2 What were my biggest achievements this month?

What challenges did I face, and how did I handle them?

Time management & organisation

Part 3. Career Path Progress Conversation What aspects of the role excite me most right now?

Which skills do I want to develop further?

Part 4. Looking Ahead

What additional support, training, or resources would help me?

Do I feel I have the right support from my manager/team? (Yes/No/Somewhat)

What are my top 3 goals for Month 3? 1.

2. 3. What one habit or action can I take next month to strengthen my performance?

Part 5. Recommended eLearning Modules on Inspire Academy eLearning Module Recommendation

Can support with…

My Month 2 Progress Conversation & Feedback Role

Manager

Start Date

Buddy

Progress Conversation Date

What highlight moments would you like to share?

Employee Name

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By Employee Signature Manager/Buddy Signature

SILVER eLearning Check-List End of Month 2

End of month 2

Vera Wang (EJ)

End of month 2

LeVian L1 Chocolate Refresh (EJ)

End of month 2

LeVian L2 Tanzanite Refresh (EJ)

End of month 2

Kleora (EJ)

End of month 2

Mila Green (HS)

End of month 2

Bloom (EJ)

End of month 2

Perfect Fit (HS)

End of month 2

This list will change as new brands are introduced. Please include as necessary.

Origin by (EJ)

End of month 2

Forever Diamond (HS)

Date Completed:

To be completed by:

eLearning Modules

Skills Matrix Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

3. Independent

End of Month 2 Evidence Required

Target Level 3

Completes 1 full bridal consultation independently

Advanced Product Knowledge

Articulates features/benefits, compares collections, uses storytelling

Finance and Returns Transaction Capability

Complete finance applications (with support), refunds, exchanges

Repairs Take On

Takes repair independently following SOP

Shrink & Security

Demonstrates bag checks, cabinet management, Security protocol awareness, stock control

Daily Operations

Can complete cleaning routines, store standards, opening setup tasks

Service & Value building

Consistent offering of warranty, repair care plans, upsell & add on items

Customer relationship building

Captures Client book details, shows follow-up behaviours

Introduction of Events e.g. LeVian, Gold Exchange

Able to introduce and capture client details with invites and appointments secured

Bridal Consultation

Handles the full customer journey without assistance

Independent Sales

Management Sign Off

Skill Area

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Ready To Sparkle

End of Month 3

Contents ●Introduction to Section 7

End of Month 3 ●My Month 3 Checklist ●Skills Matrix

●Optional 90-day review form ●Onboarding Feedback Form ●“What’s next in your Signet journey?”

Section 7: Ready to Sparkle (End of Month 3)

your first 90 days. By this stage you will have built a strong foundation,

Ready to Sparkle marks a major milestone in your journey, the completion of developed solid product and service skills, and started contributing confidently

within your team. This section is about reviewing your overall progress, recognising your strengths, and identifying the support you need as you move beyond onboarding and into your ongoing development. Through your 90-day can celebrate how far you have come and start exploring what is next in your Signet journey.

review, reflective conversations, skills sign-off and the resources that follow, you

My Month 3 Checklist Activity

Complete your 90-day review form

90-Day Review Form

Completed

Discuss your progress, your achievements and your areas to improve

Keep your notes to refer back to as you continue developing Goal-Setting for Next 3 Months

Set clear, measurable goals linked to your role and your store objectives Make sure your goals are challenging but achievable

Agree the support and resources you need to achieve them Ask your manager about Stepping Up opportunities Feedback on Onboarding Experience

Share your feedback on what worked well and anything that was missing Talk openly about how onboarding could be improved for the next new starter

“What’s Next in Your Signet Journey?” Explore the resources available for learning, development and career growth Explore the opportunities available to you across the business Plan your follow-up conversations for your ongoing development

Complete the Onboarding Feedback Form so we can keep improving

Optional 90-Day Review Form Role

Manager

Start Date

Buddy

Progress Conversation Date

Area

Rating (1 – 5)

Comments / Examples

Use of systems and tools

Understanding of my core responsibilities

Part 1. Confidence in Role Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Employee Name

Team collaboration and communication

Knowledge of company policies & procedures Adherence to Signet Compliance

Part 2. Looking Back on My First 90 Days What am I most proud of achieving?

What challenges did I face, and how did I handle them?

What new skills or knowledge have I gained during my onboarding?

Part 3. My Manager’s Feedback Strengths observed:

. Part 4. Looking Ahead

Support and resources needed:

Areas for development:

Key goals and priorities: 1.

3. Learning & Development Focus Areas:

Additional Comments:

Signed Off By Employee Signature Manager/Buddy Signature

GOLD eLearning Check-List End of Month 3 End of week 4

The Diamond Promise (EJ)

End of week 4

GSI Diamond Essentials

End of week 4

Downey Design

End of week 4

Gold Exchange Service (HS)

End of week 4

Arctic Light (EJ)

Date Completed:

To be completed by:

eLearning Modules

05 06 07

This list will change as new brands are introduced. Please include as necessary.

Skills Matrix Level 1. Awareness 2. Support Required

4. Skilled/ Ability to Coach

Skills Area

3 months onwards Target Level

Confidently guides customers through the full sale, links and upsells products, and closes including exchanges, without prompting Advises accurately across the full range, including features, benefits and comparisons, without checking with a colleague

Handling difficult conversations

Confidently de-escalates customer complaints and product or returns issues professionally

2-3

Customer Service & Rapport

Builds genuine rapport, resolves everyday queries independently, and drives repeat custom

Stock, Merchandising & Security

Follows replenishment and visual merchandising standards; follows stock routines and loss-prevention procedures

Personal KPI Ownership

Understands own targets (conversion, ATV, units per transaction) and works to hit them

Product Knowledge & Advice

Management Sign Off

Evidence Required

Selling & Conversion

3. Independent

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Onboarding Feedback Form Role

Manager

Start Date

Buddy

Progress Conversation Date

Employee Name

Part 1. Overall Experience of Onboarding at Signet Rating (1 – 5)

Comments / Examples

Area How would you rate your overall onboarding experience?

How clear and helpful was the information provided before your first day? How welcoming and supportive was your team on your first day?

Rate your confidence level in understanding your role and responsibilities after onboarding.

Rate the effectiveness of the online learning during your onboarding

How helpful were your initial induction sessions in week 1

Part 2. Suggestions What was the best part of your onboarding experience?

What could be improved?

Any other comments or ideas to enhance onboarding at Signet:

Thank you for your feedback! Your insights help us make the Signet onboarding experience even better.

What’s Next In Your Signet Journey

Your first 90 days are just the beginning! We’re committed to supporting your growth and helping you reach your full potential.

developing your skills, explore leadership opportunities, and plan your next

In this section, you’ll find a range of resources designed to help you continue steps.

Be Brilliant – Apprenticeships at Signet At Signet, we’re committed to helping you shine and grow in your career. Be Brilliant is the

name we give to our apprenticeship offering, providing opportunities to learn, develop, and achieve qualifications while you work. We offer a

wide range of apprenticeships across different levels, covering both business and retail topics. To explore what’s available and find the right Brilliant page on Inspire Academy. Aspire Career Development Programme Aspire is our flagship career development programme; a 6-month accelerator that helps you get clearer, more confident, and more intentional about where you’re going — and equips you with the tools, belief and visibility to get there faster.

path for you, visit the Apprenticeship Hub. Or Be

02 03

05 06 07

Onboarding Journal Feedback Form

You've completed your Brilliant Beginning. We'd love to hear how the onboarding journal and eLearning worked for you, so we can improve them for the next new starters. Please use the QR code to access this feedback form. This takes about 8 minutes, and you can stay anonymous.

05 06 07

Thank you for your feedback! Your insights help us make the Signet onboarding experience even better.

Welcome to the family. We're so glad you're here. Every great team starts with someone new who brings fresh energy, ideas and heart. That's you. If you ever have a question, no matter how small, just ask your buddy or manager. We've all been the new person, and we're here to help you shine.